spectra net profile
TRANSCRIPT
Give your businessthe winning edge
Spectranet started its journey in the year 2000 as the pioneer of Broadband in India. Since its acquisition by the Shyam Group in 2008, it has evolved into an Integrated Communication Services Provider that gives businesses a winning edge, in a highly competitive arena.
Spectranet's operations are strategically segmented into Enterprise and Home solutions. Our portfolio ranges from high-speed broadband to next-gen cloud-based services. The solutions we offer are tailored to meet the rapidly changing needs of our customers.
Pioneering Micro-telecom for the next billion mobile users. VNL's low-cost solar-powered GSM system allows operators to build profitable businesses, serving low-ARPU users in difficult to reach geographies.
www.vnl.in
India's first carrier-neutral digital utility infrastructure provider. Ubico builds and manages quad-play networks, enabling service providers and property owners to offer an excellent communication experience to their customers.
www.ubico.in
India's first and only neutral host intra-city bandwidth and last mile access provider. With its vast fiber network, Citycom can provide fully-managed, reliable, secure and instant connectivity to customers.
www.citycom.in
Global supplier of RF repeaters, optical distributed antenna systems, IP cellular back-haul solutions and other wireless signal enhancement accessories.
www.shyamtelecom.com
Next Generation Signal Enhancement
Leading mobile and wireless data services provider in India. Has been allocated spectrum to provide mobile telephony services in 22 circles across the country. Currently, 4 million subscribers, in 12 circles, enjoy its voice and data services.
www.mtsindia.in/
MTS
Spectranet currently offers its services to over 20,000 satisfied customers in Delhi NCR, Mumbai, Bangalore, Chennai, Hyderabad & Chandigarh and is extending its footprint to many more cities across India.
Shyam Group Spectranet is part of the illustrious Shyam Group, which has interests in all telecom domains.
www.shyam.co.in
Investments That Give Your Business The Winning EdgeIT is the backbone of all business today. Your business is only as strong as the weakest link in your IT systems. Which is why most companies rely on Spectranet's unparalled experience and technological advantages, to give them the winning edge.
Here are the advantages:
Fibre-optic last-mile network in all major cities�
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Over 2000 kms of Fiber-optic network in Delhi, Bangalore, Mumbai, Chennai and Chandigarh.
Adding an average of 100 kms every month.
Network owned and managed by Citycom, our group company.
World-Class Tier-III Datacenter�
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Built in 2000, amongst the first Tier-III datacenters in India.
Presently hosts over 1000 Domains and 400 servers.
Secondary Datacenter operational in Bangalore for Disaster Recovery.
International IP Backbone: �
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3 Gbps of Global internet transit with multiple international gateways on diverse under-sea cables on Trans-Atlantic and Trans-Pacific routes.
High-capacity National backbone from multiple providers.
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
Map not to scale
Security Solutions
International IP backbone
World Class
Tier–III Datacenter Fibre-optic last-mile
network in all major cities
Connectivity Solutions Datacenter Solutions Voice Solutions Collaboration Solutions CL UD CCOPOWERED BY
Provide Quality
Customer Service
Keep your mission-critical
data secure
Enhance collaboration between all stakeholders
Whatever you need from ITYou can now get from us
Optimize your Communication
costs
Ensure high uptime of your IT
applications
Maintain 24/7 Global Connectivity
Spectranet – Many “Firsts”
Partial Customer List
Next Generation Signal Enhancement
MTS
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First private company in South-East Asia with a live “commissioned” network of optic fiber cable (OFC).
Set up one of the First Tier-III Data Centres in India.
Amongst the First private ISPs to enter the Carrier market & service the needs of other ISPs.
First ISP in South Asia to be certified ISO 27001 and ISO 9001.
First ISP to offer a Cloud-Based Hosted Contact Center solution in India, Cloud CC.
First ISP to offer a Cloud-Based Video Conferencing solution in India.
The winning edge is all about making the
right connections
Connectivity Solutions
Network connectivity isn’t everything anymore. Getting a stable, redundant and secure network is!
Presenting Spectranet's Connectivity solutions. Solutions that are not just a step ahead of the pack but superior until the very last mile.
In India, the last-mile is the biggest challenge in getting a quality connectivity service. Which is why Spectranet has invested in its own fiber-optic network across major cities. Thus allowing it to offer multiple, dedicated, stable, scalable and redundant last-mile solutions to its customers. Solutions that only a very, very few can offer! These include:
Metro Ethernet (1 Mbps – 1 Gbps)
SDH ( E1 – STM16)
WiMax
Point-to-point wireless
Spectranet owns and manages its last-mile connectivity and does not have any dependency on other Telcos.
The Last-mile!
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Network Redundancy
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Redundancy in the service provider's core network is also a key element in any connectivity service. Hence, Spectranet has built in multiple levels of redundancy in the core network and all its Points of Presence (PoP):
Dual-core network architecture to protect inter- PoP connectivity
Separate core and access rings on the fiber-optic network
Service-Provider agnostic network:
§3 Gbps of Global internet transit with multiple international gateways on diverse under-sea cables including both trans-Atlantic and trans-Pacific routes.
§STM-16 National backbone from multiple providers.
Spectranet's Connectivity solutions. Solutions that are not just a step ahead of the pack but superior until the very last mile.
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
*Offer under NLD license of Citycom Networks'
Enhanced User-Experience:
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Beyond the technical complexities, we work rigorously on enhancing our customer experience. Some of our unique initiatives:
Enhanced SLAs – Spectranet offers one of the best SLAs in India for its connectivity services. Moreover, all SLAs are backed by stringent penalties.
Dedicated Customer Relationship Managers – For all our enterprise customers, we have dedicated Customer Relationship Managers, available 24x7. You can treat them as your personal representative within Spectranet!
Faster Fault Resolution – We have taken away the red tape from our services. By giving direct, personal 24X7 accesses to the engineers who run the network. They have been empowered to resolve the issue quickly and efficiently; rather than merely lodging tickets. The executive who accepts calls, too, is responsible for the fault until it is resolved. Thus, providing you with a single point of accountability, without the buck passing and excuses.
Customized offerings –We keep our customer at the centre of all our product development initiatives. We can even create customized offerings which are tailor-made to meet specific requirements.
Spectranet's connectivity services:
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+Connect - Spectranet's Dedicated, SLA-backed internet service. We offer 3 service flavours in this:
+§Connect Premium: Un-contended
(1:1) dedicated Internet leased line services, suitable for: MNCs, BPOs, Call Centers, Telco’s and other organizations running latency sensitive applications. Bandwidth from 1 mbps to 1000 mbps.
+§Connect Gold: Contended (1:2)
dedicated Internet leased line serv ice, su i table for : Large Coporates, Embassies, software companies, etc. Bandwidth from 512 kbps to 2 mbps.
+§Connect Platinum: Contended
(1:4) dedicated Internet leased line services, suitable for: SMEs, Educat iona l Ins t i tu tes , e tc . Bandwidth from 512 kbps to 2 mbps.
India Connect* – Spectranet's Pan-India Domestic leased circuit services. Service can be offered between all major cities in India, on multiple mediums:
§Metro Ethernet
§WiMax
§SDH/TDM
Service backed by End-to-End Service Level Agreements (SLA's) ensuring in time installation and availability.
Metro connect* – This is Spectranet's unique offering wherein we offer Ethernet connectivity @ LAN speeds between your offices in one city.
Connectivity Solutions
Securing data isakin to insuring
the winning edgein business
Datacenter Solutions
Optimum Three-level Physical Security
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Leaving Nothing To Chance
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First level – Manned Security provided on 24*7 basis
Second level - Authentication based on Access cards
Third level- Biometrics scan, the area with hosted servers are caged for additional security
Multiple Security cameras are strategically located throughout Spectranet IDC continually providing state of art video imaging & archiving
Fire Suppression has three levels of redundancy based on Gas Fired Systems, Carbon Monoxide based systems and Water Sprinkler based systems
Floors as well as the ceiling are based on false flooring and ceiling where the wire conduits and the fire protection systems are installed
Entire facility around the data centre is also equipped with a fire detection and smoke alarm system
Information is the most important resource of any business. Keeping it secure and protected is the most critical mandate for any IT manager… Add to that renewed business agility, efficiency and the lowest cost of ownership. All this makes Spectranet's Data Centre Solutions the most viable option for growing businesses.
Spectranet set up the first Tier III data centre in India, at its headquarters in New Delhi, in 2000. The last ten years have given Spectranet unparalleled experience in managing world class data centre services.
10,000 sqft of Data Center with over 4,000 sqft of Server Space
Tier III+ DC Setup - A Tier 3 data center is an international standard wherein multiple active power and cooling distribution paths are set up, with certain number of paths being active and one path being redundant (N+1 redundancy). This allows us to provide 99.98% availability
An ISO 9001:2000 & ISO/IEC 27001:2005 Certified Infrastructure & Technical Engineering
Spectranet's World class Data Centers
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The last ten years have given Spectranet unparalleled experience in managing world class data centre services.
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
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Shared Hosting§Linux and Windows hosting available§Control panel provided for ease of
use
Disaster Recovery§Client can choose to host his server
in our DR site in Bangalore§The s i te has d i rect STM-1
connectivity with our Primary Datacenter in Delhi
Dedicated Server Hosting§Multiple Pre-configured server
options to choose from§Class-leading SLAs on server
restoration§Fully managed service available
Datacenter Managed Services§Shared Firewall Services§Managed Backup Services§Server Monitoring and Management§O/s and Software level premium
support
Virtual Private Servers §Both Windows and Linux platforms
available§Hosted on Microsoft HyperV and
Zen platforms
Information Security
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Multiple gateway options & ISP Peering
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Spectranet offers the following Data Center services:
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Spectranet design allows creation of various (VLANS virtual networks) that add to the various levels of security
The Firewall security offering includes Cisco secure PIX & ASA Firewall that concea l s the a rch i tec ture o f Spectranet's internal network from the outside world
Amongst the 1st Data Centers in India to have BS 7799-2:2002 Certification for Information Security
Being an ISP also, we have peering with all ISPs in India. This gives us international routes on both Trans-Atlantic and Trans-Pacific side
We have a total of 2 Gbps of Internet peering at our data centers
Last-mile inter-connectivity from all Telco's available inside the Data Centre
Direct peering with NIXI, Google and Akamai
Server Co-location Services:§Space Available – 2U to Full-Rack§Power up to 6 KVA per Rack§Staging and “Remote Hands”
services included
Datacenter Solutions
Give your business a clear edge
Voice Solutions
Larger the organisation, bigger its spends
on telephony... Now, multiply this
predicament with International rates and
one gets to see a big drain on profits...
But, Spectranet is all set to reverse this
spend.
Presenting Spectranet's VoIP Solutions.
Solutions that take advantage of the most
significant technologies over the internet.
This Voice over IP (VoIP) service is a cost
effective integrated voice/data solution,
allowing large organizations to carry voice
applications over their existing data
networks.
Clarity and cost effectiveness come
together in Spectranet's VoIP Solutions.
VoIP calls are known to be much cheaper
than equivalent services offered by
traditional phone companies. Cheap
International Rates: A single broadband
network is used to carry both voice and
data. This substantial cost saving occurs
because the technology allows the
network to carry several calls in the same
amount of space that normally carries a
single call in a traditional phone network.
Also, the data is compressed allowing
more space and thus, lower rates.
Clarity and cost effectiveness come together in Spectranet's VoIP Solutions. VoIP calls are known to be much cheaper than equivalent services offered by traditional phone companies.
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
This is a Sprectranet branded VoIP service of Citycom Networks Private Limited
Our main Service offerings are as follows:
Receive Your Calls Anywhere!
VoIP Prepaid – This enables international calling, based on a Prepaid model. Your company can simply create a VoIP account with us and 'recharge' the same for the desired value. Thereafter, calls for equivalent value can be made within the validity period.
Managed VoIP Prepaid – In this service we bundle VoIP minutes with Internet bandwidth and charge a per minute rate inclusive of Internet bandwidth.
Fixed rate special Plans – Here your company pays a fixed monthly fee and gets special rates or Unlimited calling to select destinations. For details of these plans, p lease v is i t our websi te www.spectranet.in
Virtual Number Service – Your company can opt for Virtual PSTN numbers of all major countries which would be routed to your VoIP line, right on your desk. So, now you can receive calls to your New York office right here in India!
With Spectranet's VoIP services you not only make calls but also receive incoming calls on your VoIP phone if you take it along on a trip. All you have to do is to plug it into the network.
Calls of Convenience:
Our Services are easy to operate. You can either use your PC/Laptop hooked to a set of speakers/headphone and Mic by simply downloading our softphone. Or you could use our broadband phone.
PC-to-Phone – If the user has a PC/Laptop enabled with a Speaker and a Mic, he/she can simply download our soft-phone and make calls from it.
Phone-to-Phone using an ATA – We also offer a device called Analog Telephone Adaptor (ATA) which needs to be plugged into an Office LAN point and a normal phone to enable Internatianal VoIP calling.
Phone-to-Phone using SIP Trunking – VoIP calls get enabled directly on your EPABX by terminating a direct SIP trunk on it. Thus enabling all/selected users to make international calls at local call rates.
Mobile-to-Phone – With the advent of 3G in India, we can now enable you to make VoIP calls directly from your mobile. Simply install a software on your 3G enabled smartphone and you can instantly start making international calls at 70% lower rates. The service also works on Wi-Fi connections.
Voice Solutions
The winning edge that will shower
your contact centerwith profits
L UD C CCOPOWERED BY
Complex Technology, Simple Application.
Presenting Spectranet Cloud CC - a complete communication suite that gets delivered over the net as Software-as-a-Service (SaaS).
Cloud CC allows businesses to out-source call center technology infrastructure while maintaining complete control over the resources and operations.
To put it simply, Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.
Spectranet Cloud CC Package Features:
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Spectranet Cloud CC Advantage
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Predictive Dialer
Interactive Voice Response
Intelligent routing
Call recording and quality monitoring
Customised reporting
Easy integration with third-party applications like CRM etc.
Eliminates heavy capital investments
Provides instant access to cutting-edge technology
Quick deployment – for rapid results
Helps to serve customers better - thereby allowing focus on operational activities
Is backed by a robust 'Anytime Support' system – to help companies achieve business continuity
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
Reducing capital expenditure
Management of Multi-site and remote agents environment
High costs of operations
High costs of maintaining skilled IT resources
Optimising costs in a Short-lived customer processes environment
Managing the turnaround time
Reliable and secure solution
Migrating to VoIP Telephony
How Spectranet Cloud CC answers them
Spectranet Cloud CC brings down the total cost of ownership with its truly optimised pay-per-use model.
The Hosted model is a product of the very latest cutting edge technology. Further, Spectranet Cloud CC enables the added flexibility of being able to choose the modules that are specifically required by the business processes of differing companies. Companies can choose the specific upgrade and hence, pay only for what they use.
Get huge savings by using VoIP without compromising on voice quality.
Spectranet Cloud CC enables the enterprise to unify unlimited number of geographically diverse Call Centers into one seamlessly integrated Virtual Contact Center that can be centrally managed.
In a hosted model, the cost of operations is shared by several clients from multiple locations at a central host station. This makes cost of owning and operating the centers - low; while the efficiency - high.
Spectranet Cloud CC reduces the burden of redundant systems, maintenance and upgrades for the IT dept. The role of the IT personnel too is minimized significantly. Thus freeing the enterprise from the heavy investments on skilled IT resources.
Spectranet Cloud CC is a pay-as-you-go model. This means that enterprises get the flexibility of purchasing licenses on need basis. This is further optimised by choices that allow enterprises to purchase an optimal level of service that can be scaled up or down.
Your business need not bear the unnecessary costs that come with a premise-based model.
Spectranet Cloud CC can be implemented in as little as 48 hours.
Spectranet Cloud CC is a secure, highly reliable contact center application suite. The systems are fully redundant in a multi-tenant environment with highest reliability, privacy and performance.
Existing Contact Center Challenges
Staying upfront with technology
This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
Backed By Award Winning 24X7 Service
Spectranet Cloud CC's on demand contact centre solution is a product of Drishti's development platform. It has been created on a platform that is inherently multi-tier, multi-tenant and SaaS ready.
The extensive APIs and base architecture solutions allow multiple application package support in a single set up. This results in the customer getting a state-of-the-art, highly reliable call center technology.
This is a next-gen solution that will turn SaaS into a major enabler with a deep focus on collaborative development. Which means that the future holds even more affordable offerings.
What more can you get apart from a cost effective business solution? Award winning 24x7 service!
Key Benefits of Spectranet Cloud CC
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Increase business agility with security
Flexible costing
Standardisation and virtualisation
Get a single consistent view of entire call centre operations
Focus on business and not on application
Reduced interoperability problems
Reduced costs of maintaining skilled IT resources
Easy scale up in-line with growth expectations
Access to latest contact centre technology
Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.
CL UD CCOPOWERED BY
CL UD CCOPOWERED BY
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
Reducing capital expenditure
Management of Multi-site and remote agents environment
High costs of operations
High costs of maintaining skilled IT resources
Optimising costs in a Short-lived customer processes environment
Managing the turnaround time
Reliable and secure solution
Migrating to VoIP Telephony
How Spectranet Cloud CC answers them
Spectranet Cloud CC brings down the total cost of ownership with its truly optimised pay-per-use model.
The Hosted model is a product of the very latest cutting edge technology. Further, Spectranet Cloud CC enables the added flexibility of being able to choose the modules that are specifically required by the business processes of differing companies. Companies can choose the specific upgrade and hence, pay only for what they use.
Get huge savings by using VoIP without compromising on voice quality.
Spectranet Cloud CC enables the enterprise to unify unlimited number of geographically diverse Call Centers into one seamlessly integrated Virtual Contact Center that can be centrally managed.
In a hosted model, the cost of operations is shared by several clients from multiple locations at a central host station. This makes cost of owning and operating the centers - low; while the efficiency - high.
Spectranet Cloud CC reduces the burden of redundant systems, maintenance and upgrades for the IT dept. The role of the IT personnel too is minimized significantly. Thus freeing the enterprise from the heavy investments on skilled IT resources.
Spectranet Cloud CC is a pay-as-you-go model. This means that enterprises get the flexibility of purchasing licenses on need basis. This is further optimised by choices that allow enterprises to purchase an optimal level of service that can be scaled up or down.
Your business need not bear the unnecessary costs that come with a premise-based model.
Spectranet Cloud CC can be implemented in as little as 48 hours.
Spectranet Cloud CC is a secure, highly reliable contact center application suite. The systems are fully redundant in a multi-tenant environment with highest reliability, privacy and performance.
Existing Contact Center Challenges
Staying upfront with technology
This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
Backed By Award Winning 24X7 Service
Spectranet Cloud CC's on demand contact centre solution is a product of Drishti's development platform. It has been created on a platform that is inherently multi-tier, multi-tenant and SaaS ready.
The extensive APIs and base architecture solutions allow multiple application package support in a single set up. This results in the customer getting a state-of-the-art, highly reliable call center technology.
This is a next-gen solution that will turn SaaS into a major enabler with a deep focus on collaborative development. Which means that the future holds even more affordable offerings.
What more can you get apart from a cost effective business solution? Award winning 24x7 service!
Key Benefits of Spectranet Cloud CC
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Increase business agility with security
Flexible costing
Standardisation and virtualisation
Get a single consistent view of entire call centre operations
Focus on business and not on application
Reduced interoperability problems
Reduced costs of maintaining skilled IT resources
Easy scale up in-line with growth expectations
Access to latest contact centre technology
Spectranet Cloud CC is designed to enable businesses of all sizes to move away from high up-front expenditures and move to a hosted contact centre solution with minimum start up costs.
CL UD CCOPOWERED BY
CL UD CCOPOWERED BY
Cloud CC Starter:
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Cloud CC Gold:
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The Starter Package optimizes usage with our Ameyo Contact Center Suite in a SaaS model. In this model payouts are made on a pay per month, per seat license fee.
Cloud CC Starter is ideal for:
Running inbound call processes.
Running voice processes on TDM.
Running Domestic Call Centers.
Wanting an Opex model for his Contact Center Suite.
H a v i n g s e a s o n a l / s h o r t - t e r m requirements.
The Gold Package bundles International calling minutes over VoIP with the Ameyo Contact Center Suite. What's more? The customer would pay a per minute charge that includes the license fee for Ameyo!
Cloud CC Gold is ideal for:
Clients who are looking for a Managed solution but want to retain his existing connectivity provider.
Where connectivity is not feasible on Spectranet's last-mile.
Is located in a city where Spectranet is not offering its connectivity services currently.
Wanting an Opex model for his Contact Center Suite.
Cloud CC Platinum:
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The Platinum Package is a Fully Managed solution that bundles connectivity and International calling minutes over VoIP with the Ameyo Contact Center Suite. Here the customer pays a per minute charge which would includes connectivity charges and the license fee for Ameyo.
Cloud CC Platinum is ideal for:
Clients looking for a Single-Window Fully-Managed solution.
Anyone wanting an Opex model for their Contact Center Suite.
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
This is a Sprectranet branded Cloud CC service of Citycom Networks Private Limited
CL UD CCOPOWERED BY
For more details, call: 1800-200-1700 or email: [email protected] or SMS: BUSINESS to 567671111
Corporate OfficeNew Delhi42, Okhla Industrial Estate Phase - IIINew Delhi – 110 020
BengaluruNo-602, Oxford Towers,Airport Road, Kodihalli,Bengaluru – 560 008
ChandigarhSCO -91, 92, 93, 3rd Floor,Sector 34AChandigarh – 160022
Chennai115, West Wing, 9th Floor, Fountain PlazaPantheon Road, Egmore,Chennai – 600008
Hyderabad#3-6-151/153, 201,2nd Floor, G.S. Towers,HimayatnagarHyderabad-500029
MumbaiB-1, Giriraj Industrial Premises,Ground Floor, Mahakali Caves Road,Opp. Ahura Centre, Andheri (East),Mumbai-400 093