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eGovernance & Uttar Pradesh Status

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October 22, 2010

Empowering Rural Masses

“Speedier & More Effective Implementation of e-Governance Projects”

To provide Government Services to citizens at their door step using

Electronics Delivery System (EDS) in an efficient manner and at an

affordable cost

1.) ESTABLISH A COMMON OBJECTIVEeGovernance

Vision

Advantages

• Citizen will get those services at their doorstep for which they have to go to

block, tehsil and district level offices

• There will be saving of travelling expenditures and other expenses for the citizen

and citizen will be able to get Government Services in time bound manner.

• The citizen will need not to interact with the Government officials for the services

which will reduce the chances of their exploitation.

• Senior officials can monitor the daily progress of disposal of the application by

their subordinates and can have the better control over their working.

Main objective is to provide maximum G2C Services to Citizens

1.) ESTABLISH A COMMON OBJECTIVEeGovernance

Requirement for eGov Services Delivery

Core Infrastructure for

Delivery of ServicesPreparedness of Services

(Departmental Backend Computerization)

State Wide Area Network (SWAN)

State Data Centre (SDC)

Common Service Centres (CSCs)

Software Development

Data Digitization

Hardware Procurement

Networking (Including Horizontal Connectivity)

Capacity Building/Training

Service Delivery System

State Wide Area Network (SWAN)• All the 885 centre with 2Mbps bandwidth upto block level established out

of which 845 are fully operational

Status of Core Infrastructure Projects Under NeGP

Common Service Centres (CSCs)• Front-end delivery points for the delivery of Services being established at village

level (target – 17909)

• Performance of two SCAs were not satisfactory hence contract (with M/s 3i

Infotech Ltd. & M/s Comat Technology Pvt Ltd) for 6409 CSCs terminated and

new SCA (M/s Vayam Technologies Ltd has been selected and LOI issued)

• 5900 CSCs against remaining target of 11500 established, rest by March-2011.

• Remaining 6409 to be established by Nov-2011

State Data Centre

• M/s TCS Ltd has been selected as Data Centre Operator (DCO) to

establish and run the SDC

• Presently, the Data Centre of NIC, UP is being used for various eGov

applications

First State to have implemented eDistrict in

six District (Ghaziabad, Gautambudh Nagar,Sitapur, Sultanpur, Gorakhpur & Raebareilly

- 22 Services being delivered covering about

9% population of the State.

• Delivery of G2C Services through Single Window

• Complete Backend Computerization (Electronics Delivery System

& Digital Signature)

• Business Process Re-engineering done for eachService & GOs for new processes of delivery released .

eDISTRICT

Approximately 18 lacs certificates issued electronically

Preparation for Roll-out in

remaining 66 districts is on

1234567891011

SnService Sub-service

1 Certificate

1- Caste

2- Income

3- Domacile

4- Birth

5- Death

6- Handicap

2 Pension

7- Widow

8- Old Age

9- Handicap

3Employ-

ement10- Registration

SnService Sub-service

4Revenue

Court

11- Cause List

12- Case Tracking

13- Order Generation

5Dues &

Recovery

14- RC Citation

15- Recovery Recording

16- Recovery Status

6 Ration Card

17- New Ration Card

18- Ration Card Updation

19- Ration Card Surrender

20- Duplicate Ration Card

7 Complaint21- Complaints Registration

22- Complaints Tracking

Services under eDistrict

Such type of kiosks are required to be established at all Districts/Tehsil/Block Level under eDistrict Roll-out

State Service Delivery Gateway (SSDG)

• 35 Services of 09 department identified for which eForms are being

developed. NIC is Implementation agency for SSDG, State Portal

project.

• These forms will be available from CSCs by December-2010 across the

State

• For delivery of Services, Computers and other peripherals (1412 sets

with Broadband connectivity) for the officials responsible for the delivery

of services at the field level, are being provided.

• Six to Eight Servers along with other infrastructure is being established

in NIC

• Will cover 100% population of the State

NeGP

Service Delivery Gateway (List of Services)

NeGP

S.

No.

Name of

Department Services to be covered under SSDG

1

Food & Civil

Supplies

Department

1.1 Application for New Ration Card

1.2 Application for Renew Ration Card

1.3 Application for Amendments in Ration Card

1.4 Antodaya Yojna

2

Department of

Training &

Employment

2.1 Application for Registration

2.2 Application for renewal of Employee Registration

3

Department of

Health & Family

Welfare

3.1 Application for Birth/Death Certificate (urban)

3.2 Application for Medical Checkup

3.3 Application for Handicap Certificate

3.4 Application for Grant from Arogya Nidhi for BPL

3.5 Application for Janani Suraksha Yojna

4

Handicap

Welfare

Department

4.1 Application for Pension for Handicap Person

4.2 Application for loan to Handicap Person

4.3 Application for Marriage Grants

4.4 Application for Aids & Appliances

5Social Welfare

Department

5.1 Application for Old Age Pension

5.2 Application for Family Benefit Scheme

5.3 Application for Scholarship(Gen & SC/ST)

5.4 Application for Marriage & Illness Grant

5.5 Application for atrocities

6Panchayati Raj

Department

6.1 Application for copy of Kutumb Register

6.2 Application for Birth/Death Certificate (Rural)

7Revenue

Department

7.1 Application for Khatauni

7.2 Application for Khasra

7.3 Application for Domicile Certificate

7.4 Application for Caste Certificate

7.5 Application for Income Certificate

7.6 Application for Maps

8

Women Welfare

& Child

Development

Department

8.1 Application for Grant in Aid for widow Scheme

8.2 Application for Financial Assistance to women of Dowry Scheme

8.3 Application for Legal Assistance to Dowry Sufferers Women Scheme

8.4

Application for Grant for Marriage of daughter of Widow destitute women

scheme

8.5

Application for Dampati Puraskar scheme to promote widower marriage

under 35 yrs

9

Rural

Development

Department

9.1 Application for registration under NREGS

9.2 Application for work allotment under NREGS

9.3 Application under Indra Avas Yojna

SSDG Services …….

- Food & Civil Supplies

- Transport

- Home

- Panchayati Raj

- Urban Development

- Health and Family Welfare

- Finance

- Trade Tax

- Labour

- Agriculture

- Social Welfare

- Minorities Welfare

- Handicapped Welfare

- Backward Welfare

- Secondary Education

- Woman & Child Welfare

- Revenue

Mission Mode Projects

17 citizen centric departments namely;-

have been selected as Mission Mode Projects (Departments) in the State and

activities for the preparedness of the services in these departments have

been started.

- Software development for the Services

- Hardware procurement

- Networking including Horizontal connectivity

- Training under Capacity Building

Mission Mode Projects

Work to be accomplished in MMPs

For successful implementation of the MMPs, it is required that concerned

takes full ownership of the scheme

LOKVANI & TEHSIL DIVAS

– Any Complainant can file his complaint from any of the

LOKVANI Centre and he can also track the status of his

complaint from the website

- Tehsil Divas is organised weekly at Tehsil HQ where

complainant gives his application which is uploaded on

Tehsil Divas server within 24 hours. The compliance is

updated and the complainant can track the status/remedial

action of his complaint on the web

• Lokvani & Tehsil Diwas are integrated and integration from

CSCs is proposed within one month.

Innovative eGovernance Initiatives

Food & Civil Supplies• Ration Card, Kerosene and Ration distribution details are

available on web

• SMART CARD (For citizen’s) Proposed – pilot successfully

implemented in few shops of District Sitapur – Bio-metric

authentication (35-40% fake card holders identified)

• Information regarding arrival of ration to fair price shop owners

and distributors (kotedars) through SMS

• Identification and authentication of fair price shop owners

through bio-metric (pilot implemented) before issuing them the

ration


• Transfer of Scholarship using ICT

– direct transfer of fund to student account

• Approximately 3 cr students belonging to SC/ST, OBC,

Minorities and other weaker section benefited

Social Welfare Department

Scholarship


• Old Age Pension to approximately 40 lacs senior citizens

through computerized processing

Old Age Pension

Home Department

• Under Common Integrated Police Application (CIPA)

project, 2700 computers installed in police stations –

in 493 police stations, FIR being lodged on

computers

• Crime & Criminal Tracking Network System (CCTNS– a MMP) being implemented in the State


• Vehicle Registration, Road Tax Payment, Road Permit and

Fitness Certificate from Single Window

• Automated Calculation of Different Taxes

• Implemented in RTO and ARTO offices of 41 district

Transport Department - VAHAN

http://www.uptransport.org/


Finance Department– KOSHVANI

• On-line System for State Financial

Management

• Provision for reporting upto

voucher/challan level and all types

of receipts

• All budget provisions, sanctions

and expenditure details are available

on web site

http://koshvani.up.nic.in


Revenue Department – BHULEKH

• All the Land Records in the State have been digitized and

delivery of Records of Rights (RoRs) to farmers is only

through computers (Manual RoR totally banned)

• Digitized data of 20 crores land records of 2.50 crores

farmers of one lac+ villages in the State is available –

Implemented in all 317 tehsils of the State

• Process for delivery of these RoRs from CSCs is being

finalized and it is expected to be rolled out from CSCs

within a month

http://bhulekh.up.nic.in


• Trade Tax Computerization

¼VAT½ started in January, 2008

• Back-end computerization for

Return Filling, Registration,

Electronic work flow for

receiving's. General Information

for citizens and traders are

available on the web

• Project implemented in 96 offices

across the State

http://comtax.up.nic.in/

Trade Tax Department – VAT


Property Registration – Help to citizen in valuation of their property on the basis of circle rates

Chances of Revenue Losses reduced due to automated valuation

Transparent System and Electronic Storage of the Deeds

Generation of Encumbrance Certificates, Index Registers etc

Process for selection of Service Provider on PPP basis initiated

PRERNA Stamp & Registration Department


Industrial Development Department – Nivesh Mitra

• On-line facility for filling application for setting up

industry in the State through single window concept and

approval in a time-bound manner

• Status of application for the applicant will be available

on-line

• On-line monitoring by the respective department

http://niveshmitra.up.nic.in


Arogaya Yojana – District Baghpat

• Under NRHM, the scheme is implemented in which all section of the

society in rural areas are informed about vaccination, child care, safe

delivery etc using innovative ICT tools (through phone and SMS)

• In addition, they can get information on various health related subjects

through a call centre phone

Other Innovative eGovernance Initiatives at Districts

Arogaya Yojana – District Baghpat

JJSK – Jhansi Jan Seva Kendra• 24x7 Grievance Redressal System for the citizen in a time bound manner

• Complaints lodging through telephone call

• Review of default departments on every Thursday

• To avoid false complaints, the voice of the complaint is recorded and

through Phone-ID, tel phone number of the complainant is recorded

• Roles and responsibilities of each and every official is fixed and

monitored regularly

eGovernance

• 22 Services enabled in 06 pilot district shall be rolled out in remaining 66

districts by December-2011 subject to condition that GoI roll out scheme

is approved by GoI latest by Dec-2010.

• 35 Electronic Forms (eForms) to be made available from CSCs by

December-2010.

• It is expected that by March-2011, the DPRs of 17 MMP departments shall

be approved by GoI. After that, in next 1-2 years, i.e. by Dec-2012, the

MMPs will be implemented in the respective departments which shall give

approximately 50+ more services which will be available from CSCs

• 72 Services of various departments have been identified and instruction

along with their delivery process has been issued. It is expected that with

the roll-out of eDistrict and implementation of MMPs, these citizen centric

services with full back-end process automation shall be ready for delivery

from CSCs by March-2012.

Service Delivery – Future Plans

In all, approx 100+ citizen services with complete back-end process

automation shall be available in next 03 years which will have

coverage across the State and shall be delivered through CSCs also

eGovernance

• Capacity building training for middle class officers and those

operating at grass root level.

• Two experts should be deputed for all the Mission Mode

Departments under the capacity building head.

• Common framework (standard technology for service

delivery for all the States across the country) for issuance

of Land Records (Record of Rights) is required

• Opening of CSCs in phased manner and opening of one

Jan Suvidha Kendra in each Collectrate, Tehsil & Block

level from DIT funding.

• Additional provision for diesel for the SWAN POP Centers.

Challanges

eGovernance

• State Govt. should be allowed to use the savings of Sate

Data Center for future expansion as the State requires large

databases such as 20 Crore Land Records (RoR) of 2.5

Crore farmers, millions of transaction under VAT etc

• Connectivity (Including Horizontal Connectivity) is a major

issue – BSNL should offer special and affordable package for

CSCs and departmental horizontal connectivity with implified

approval procedures.

• CSCs to be declare BC (Business Correspondence) for

banks – initiative should be taken at GoI level

Challenges ………… cont.

“speedier & more effective implementation of e...

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