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DESCRIPTIONPREPARED AS A TERM PAPER ON BUSINESS COMMUNICATION; THE PAPER IS A FIRST HAND SURVEY OF THE LEVEL OF SPIRITUAL AWARENESS IN THE SOCIETY...
SHAHEED SUKHDEV COLLEGE OF BUSINESS STUDIES; DELHI UNIVERSITY
MADE BY: AKSHAY KHARBANDA SRIJAN SAXENA VINEETH VIJAYAN
We would like to begin with expressing our gratitude towards our
project guide Ms. Aastha Diwan for guiding us throughout our project
on “SPRITUAL INTELLIGENCE”. The project would not have been
possible in its present form without her able guidance and valuable
SPIRITUAL INTELLIGENCE- ORIGIN AND RESEARCH..................5
WHAT IS “SPIRITUAL INTELLIGENCE”?....................................7
RELIGION AND SPIRITUALITY..................................................9
NEED FOR SPIRITUAL INTELLIGENCE.....................................11
- Personal Life Relationships..........................................................11
- Family Life Relationships.............................................................12
- Working Life Relationships...........................................................12
NEED FOR APPLICATION OF SPIRITUAL INTELLIGENCE. .13SOME
PRACTICAL APPLICATIONS OF SPIRITUAL INTELLIGENCE-CASE
- Division of strata
Once the topic ‘Spiritual Intelligence’ was selected, we decided to
conduct a firsthand survey on it by getting questionnaires filled up by
various correspondents. We also decided to divide the correspondents
into five categories, viz.-students, businessmen/professionals, retired,
homemakers and working group.
- Collection of data
The primary data was collected by all the group members by dividing
the job of getting the questionnaires filled equally. For the secondary
data, our main focus revolved around the works of authors Dana Zohar
and Ian Marshall.
Spiritual intelligence is about the growth of a human being. It is about
moving on in life. About having a direction in life and being able to heal
ourselves of all the resentment we carry. It is thinking of ourselves as
an expression of a higher reality. It is also about how we look at the
resources available to us.
Spiritual intelligence motivates people to balance their work schedules
to spend time with the family. Or an executive with a high SQ might
look beyond profit margins and devote time for voluntary work with
orphans. Spiritual intelligence also addresses the need to place one's
life in a shared context of value.
The transformative power of SQ distinguishes it from IQ and EQ. IQ
primarily solves logical problems. EQ allows us to judge the situation
we are in and behave appropriately. SQ allows us to ask if we want to
be in that situation in the first place. It might motivate us to create a
new one. SQ has little connection to formal religion. Atheists and
humanists may have high SQ while someone actively religious may
Contrary to the general perception, Spiritual Intelligence invokes the
use of reason and will. The process involves analysis and a decision.
Take the law of "gravity" as example. We don't have to feel the
presence of gravity to believe, this principle is in place whether we are
a believer of this law or not. And in application of this knowledge
(wisdom), man made decisions (technological advancement) in respect
to this principle to protect lives and properties.
In words of Marsha Sinetar, author, What We Can Learn from the
Early Awakening Child, “Spiritual intelligence is inspired thought. It
is light, the kiss of life that awakens our sleeping beauty. It animates
people of any age, in any situation. In children, that quickening makes
boys and girls want to seek out and cultivate their inborn gifts,
energies, and desires”.
SPIRITUAL INTELLIGENCE- ORIGIN AND RESEARCH
Psychologists who devised tests to measure rational intelligence
termed their measure as "Intelligence Quotient (IQ)", their hypothesis
being that higher the IQ more is the rational intelligence. For long, the
world gave much importance to Intelligence Quotient. "My son has an
IQ of 210!" the proud mother would gush. "He's going to be a
scientist." Such an attitude was a legacy of the early 20th century.
While the utility of IQ in identifying potential performers is not
disputed, according to renowned psychologists IQ contributes only
about 20 per cent to the factors that determine life success, which
leaves 80 per cent to other forces. This led to further studies in the
area of measuring human intelligence. In mid-1990s, Daniel Goleman
revealed findings in neuroscience and psychology that stressed the
importance of Emotional Quotient (EQ). This makes us aware of our
feelings and that of others. It gives empathy, motivation, compassion
and an ability to respond skillfully to pleasure and pain. Goleman
argued that EQ was a basic requirement for the use of IQ. If the areas
of our brain that feel are damaged, our ability to think effectively is
Later, however, authors Dana Zohar and Ian Marshall introduced a new
dimension to human intelligence and coined the term “SQ” for Spiritual
Intelligence”. People argue that the SQ is the basic foundation for an
effective use of EQ and IQ. People also refer to it as the soul's
intelligence. While rational, logical thinking gives one's IQ, and the
associated habit-bound, pattern recognizing emotive thinking gives
one the EQ, the creative, insightful, rule-making, rule breaking thinking
with which we reframe and transform our previous thinking gives one
the SQ. Just as the whole can be greater than the sum of its parts, SQ
allows one to add a larger, deeper and richer context to the present.
Spiritual Intelligence, according to Zohar, is:
1. Self-Awareness- You know who you really are and you know that
you are connected with the whole universe.
2. Vision & Values Led – or Idealism. Children naturally want to
serve, and so do we. Vision and values led is definitive of our
3. The Capacity to Face and USE Adversity- Owning our mistakes
and adversity and using pain and tragedy to learn
4. To be Holistic- Seeing the connections between things. Being open
to and interested in EVERYTHING.
5. Diversity- Thriving in and celebrating diversity. I look at you and
see what is different in you and I say “Thank God for that!”
6. Field Independence (Courage) - A term from psychology that
means the courage not to adapt, to be independent.
7. The Tendency to Ask WHY? - Questions are infinite. In Quantum
Physics questions create reality.
8. The Ability to Re-Frame- Put things into a larger context of
9. Spontaneity- This is NOT acting on a whim…it comes from the
same Latin roots as response and responsibility. It is not conditioned
by fear. It is appropriately “responsive to” the world
WHAT IS “SPIRITUAL INTELLIGENCE”?
In order to understand both the development and application of
spiritual intelligence it is useful to first be clear on what we mean when
we use these two words.
To be 'spiritual' is to think, act and interact from an awareness of self
as spirit not form, soul not body.
Most of us are taught to believe we are our physical forms, and so we
identify with our body or the labels we give to our bodies such as
nationality, race, gender, profession etc.
This wrong sense of self is what creates all fear, anger and sadness in
life. From a spiritual point of view these ‘unnatural’ emotions are
always the result of ego (misidentification), which then blocks access
to your true spiritual nature which is peaceful, loving and joyful.
Intelligence is to use what you know in the right way at the right time
in the right place with the right intention.
For example if you 'know' your self as a spiritual being you will also
'know' that you do not own or possess anything. When something in
your life is damaged or lost, it does not affect you in any way – you are
able to use your spiritual power to accept and move on.
If someone praises the clothes you wear, or insults you in any way or
comments negatively about your looks, you are NOT affected because
you ‘know’ that your real beauty lies within your character, within your
nature, which no one can ever take away. In that moment you draw on
the inner power of that knowledge and use it to remain stable in the
face of others negativity. In effect you are drawing on your spiritual
strength which is only released when you know who and what you are,
and then using that strength in the right way, in the right place at the
One of the qualities of SQ is wisdom. This includes knowing the limits of
your knowledge. Other ingredients are values such as courage,
integrity, intuition, and compassion. Spiritual Intelligence is recognizing
time honored rules and applying the same to our modern situation.
Unless an individual observed this prescription, Spiritual Intelligence
will not benefit a person.
The transformative power of SQ distinguishes it from IQ and EQ. IQ
primarily solves logical problems. EQ allows us to judge the situation
we are in and behave appropriately. SQ allows us to ask if we want to
be in that situation in the first place. It might motivate us to create a
new one. SQ has little connection to formal religion. Atheists and
humanists may have high SQ while someone actively religious may
Spiritual intelligence therefore has to do with people's thoughts and
beliefs, rather than their bodies and physical surroundings. You need
to become aware of your thoughts (invisible energy). Your thoughts,
together with your feelings and words, create your actions. Your
actions or behaviour are a direct reflection of who you really are.
Spiritual intelligence therefore does not mean an automatic connection
RELIGION AND SPIRITUALITY
Often the very word ‘spiritual’ invokes concepts of religion and
religious belief systems and dogmas which, for some, can trigger
feelings of aversion. So it’s good to clarify the differences.
It has been said that most spiritual people are religious but few
religious people are spiritual. Why? Religion, in an organized sense,
tends to encourage the individual to attach to a packaged set of
externally prescribed beliefs, whereas spirituality tends to encourage
detachment from all beliefs and use the practice of a meditative and
reflective process to reveal and realise what is true. Religion in its
original meaning is to ‘reconnect’. Religion in a spiritual sense would
be religion in the true sense of the word, which is to reconnect with the
original and authentic self, and ones true spiritual nature, which is
essentially peaceful and loving. When one is ‘being spiritual’ ones
religion is peace. This is not possible until all attachments are
dropped, most especially to beliefs and belief systems.
The following is a ‘contrast of tendencies’ between religion and
spirituality. ‘Tendency’ here means frequently, but perhaps not in
every case. For example religion tends to be male dominated and
spirituality tends to be a more feminine domain, but in neither is it
Religion tends to be Spirituality tends to be
Structured Free flowing
Male dominated Androgenous
Social Control Liberating
Culturally defined Transcendent
Separating Bringing Together
Applies to some Applies to all
Religion tends to be Spirituality tends to be
Ego (based on attachment to
Humility (which emerges
naturally with the freedom of
NEED FOR SPIRITUAL INTELLIGENCE
In the ‘inner game’ of the relationship that you have with your self, the
highest purpose at this time is to ‘be your self’. Not so easy if you
don’t know who/what you are. In the outer game of relationships with
others, the highest purpose is to ‘be of service’.
The spiritual intelligence unit serves to assist people in any context
(corporate, community, family) to develop their spiritual awareness,
capacity and intelligence, and then to use that intelligence to be more
effective as an individual, and thereby expand their capacity to make a
greater contribution to the endeavours of others.
Spiritual intelligence also plays a very important in practical life. Each
area of life contains a set of relationships. Both success in life and
levels of satisfaction in each area of life depends on how well one is
able to interact within those relationships.
Spiritual intelligence expands the capacity to understand others at the
deepest level. Spiritual understanding also allows discerning both the
‘true cause’ of behaviour without judgement, and serving the ‘true
needs’ of others until people themselves learn to meet their own
needs. This capacity is developed by first learning to free oneself from
attachment and neediness and being able to meet our own inner
needs. Attachment and neediness are the opposite of being spiritually
- Personal Life Relationships
Spiritual intelligence frees you from neediness and clinginess in your
personal relationships. When you realize you already have within you
what you seek from others (love, happiness, peace) you are then free
to act and interact without any ‘agenda’. In effect, you act from an
authenticity that desires nothing of another, but serves only to give.
Paradoxically this frees both parties to ‘be themselves’, which is the
deepest foundation for any open, healthy and harmonious relationship
built on the twin spiritual values of trust and respect.
- Family Life Relationships
The culture of family life can easily revolve around too much
‘familiarity’. This results in behaviours which can swing from rejection,
resistance and avoidance one moment, to attachment, dependency
and clinginess the next. Being spiritually intelligent in a family context
allows individuals to find a more mature way to relate, free of
emotional dependency, and able to embrace ‘the other’ regardless of
their behaviour or their emotional state.
- Working Life Relationships
When spiritual intelligence is brought into the workplace work ceases
to become a daily chore in order to earn money, and becomes a
creative process of service and contribution. Others are seen and
treated as people and not objects/resources to get a job done, and
individuals have an opportunity to learn the inner, invisible and subtle
skills of building and sustaining relationships in any area of life. These
abilities include building trust, acting with integrity, empathising at a
level beyond emotion, and the leadership of others through a
consistently proactive attitude and positive vision.
NEED FOR APPLICATION OF SPIRITUAL INTELLIGENCE
Spiritual intelligence is something everyone has but few learn to
develop. While our academic education was focused around rational
intelligence, some of us may have recently encountered and perhaps
trained in emotional intelligence. Rational intelligence manages facts
and information, using logic and analysis to make decisions, whereas
emotional intelligence is necessary to understand and control ones
emotions and feelings, while being sensitive to the feelings of others.
Spiritual intelligence on the other hand, is necessary:
To find and utilise the deepest inner resources from which comes the
capacity to care and the power to tolerate and adapt
To develop a clear and stable sense of identity as an individual in the
context of shifting workplace relationships
To be able to discern the real meaning of events and circumstances,
and be able to make work meaningful.
To identify and align personal values with a clear sense of purpose.
To live those vales without compromise and thereby demonstrate
integrity by example.
To understand where and how each of the above is sabotaged by the
ego, which means being able to understand and influence ‘true
Some of the outcomes of the development and practice of spiritual
intelligence include an ability to stay calm and focused in the face of
crisis and chaos, a more selfless and altruistic attitude towards others
and more enlightened and relaxed perspective on life.
While many people think there is nothing spiritual about work and the
workplace, there are many areas of working life in which spiritual
intelligence can be applied. These are perhaps three of the most
Personal Security and how that effects Personal
We believe our security is dependent on the physical/material
components of life (money, property, objects etc) which, in turn,
depend on our job. In fact, this material mindset creates feelings of
insecurity, as everyone knows that job/money/property/things all come
and go, and we have little or no control over when people do. This
insecurity generates fear, otherwise known as stress, which then
effects performance at work and relationships within the workplace.
The development of spiritual intelligence is the awakening of a deeper
awareness of ones self as a non material being, a source of many
intangible talents, previously undiscovered character traits,
undeveloped personal qualities and innate values. Each of these
invisible inner attributes of the self can never be taken away, and
when consciously developed and used people become the ground
within the self in which a stable sense of security is anchored.
Building Relationships and Interpersonal Understanding
One of the foundations for healthy relationships is empathy. The
building of an empathic relationship is difficult for many managers as it
challenges them to reach beyond the facts and functions of a task, and
into the feelings and emotions of the person carrying out the task. This
falls squarely in the arena of emotional intelligence. However there is
another layer below, which is the ‘cause’ of the emotions. All emotions
are caused by the self. Seeing the original cause, and understanding
what it means, is the territory of spiritual intelligence
When a manager sits down to coach staff through performance
problems people will need IQ to gather and marshal all the facts, EQ to
identify the emotions which are affecting performance and SQ to
discern the true cause and why (meaning) the emotions were created
in the first place. It doesn’t mean today’s manager becomes a
psychologist or spiritual teacher, but it helps to know and understand
specific aspects of this inner landscape.
Managing Change and removing the Road Blocks
Resistance to change emerges through behaviors such as controlling,
complaining, criticising, withdrawing, denying, withholding and many
others. The emotional content of resistant behaviours is always fear
and/or anger. Even when the changes are rationally understood to be
good, some people still create feelings of fear or resentment. This is
due to attachment to a comfort zone, therefore an external
dependency on the way things are. All attachment is grounded in
EGO. The ego is always the one and only barrier to positive change.
Then, when something happens to that external environment, it feels
like it is happening to the self. This is the deepest level to which
spiritual intelligence can see. When someone has learned to see and
understand this very invisible and intangible inner mistake, people
liberates their self from fear and anger, which is stress at an emotional
level, thus restoring full effectiveness in relation to the task, and the
process of working with others. Building your SQ may help you when
you reassess your work situation.
BUSINESS CASES FOR SPIRITUAL INTELLIGENCE
- Medical Field
In medical field, there are many doctors with high IQ who are known to
perform complicated surgeries. People have learnt and adopted best
medical practices/techniques. There are talented doctors; however, the
patients are not satisfied with the quality of services offered. It proves
that doctors (even with very high IQ) alone cannot satisfy the patient.
Patients want something more. Apart from talented doctors, people
want caring nurses, cheerful receptionists, disciplined ward boys,
hygiene conscious sweepers etc. If all these are combined together, it
is nothing but an efficient management with high SPIRITUAL QUOTIENT
(SQ). Intelligent doctors help in achieving patient satisfaction but a
more important role is to be played by the management which must
have a human touch, which is not possible without a high level of SQ.
Management with high SQ includes everybody - doctors, nurses, ward
boys, receptionists, sweepers and all of them must have an
appropriate level of SQ. Doctors are respected in the society because
people are instrumental in alleviating the sufferings of ill people. It is
this very important aspect of their jobs, which have given them a ‘God-
like’ status in the society. Somehow, this God-like status has not
proved to be a motivational factor. Unfortunately, it has created a
higher level of negative ego in them. When a person becomes very
possessive about himself, i.e. I am a doctor, I alone can do this, my
name must come first etc., it creates negative ego which is self
destructive and works against the interest of the organisation.
Therefore, the doctors’ ego needs to be managed. Doctors become
victim of negative ego due to various social and historical reasons.
Their negative ego is reflected in many ways such as:
a) People do not like to work under a non-doctor manager,
b) If patient asks many questions, people prefer them to be handled by
c) If somebody does not address them by the word ‘Doctor’, people
d) People keep patient waiting for hours and if someone complains, he
does not like it,
e) He hates the rules (such as the rules under Consumer Protection
Act, Application of Criminal Procedures Code etc.) which govern them.
All these are manifestations of negative ego which most of the doctors
are unaware of. To control and overcome this negative ego, the
doctors need to give spiritual bent to their thoughts. It will make them
more productive for the society.
Doctors may follow the following suggestions:
Believe in the saying - ‘Where a needle is needed, sword will not
help’. People are important for the hospital so are the sweepers. No
job is superior or inferior. Surgery is important, so is the cleaning of
toilet. If the surgery is not done in time, it may kill the patient.
Similarly, if hospital is not kept clean, it can spread infections in the
hospital and play havoc with patient’s lives. Hence, a hospital cannot
afford to underestimate the job of sweeper.
By treating the patient, people are doing their job. So people should
not expect anything from the patient or his relatives or society in
People should learn to manage their ego. Negative ego does not help
one in any way. It does not raise anybody’s status/position in the
Human service is a great job. Doctors take care of sick people and
thereby do a great job. People are fortunate that God has chosen
them for this noble job.
People should think of themselves to be simple men. People can be
useful to common people only when people identify themselves with
them. People shouldn’t desire for special status in the society. It will
be a handicap to them and will drive them away from the general
Doctors should curb their desire for materialistic pleasures because it
has no end. People will never reach their goal and therefore will
always remain dissatisfied. Dissatisfaction is the mother of
unhappiness. Hence, if people are not happy, how can people make
their patients happy?
Lastly, doctors should have regard for the rules and laws. The rules
and laws are made to serve patients’ interest. None is supreme than
There can be many tips like the ones above but doctors will be able to
search them provided people have an urge for the same. If their
spiritual quotient is enhanced, people will prove to be the greatest
assets for the society and their usefulness will be increased many
In any job function there must be specific methods or procedures
adopted to ensure effectiveness and productivity, as well as quality. To
get an overall success commitment and participation is required by all
employees. Work culture and understanding on latest issues must be
cultivated to provide maximum output with minimum capabilities. In
any corporate organisation security is one of the main department that
need modification towards present need and challenges.
Malaysia is well ahead in its development towards nation building. The
Malaysian plan (i.e. NEP – new economic policy) is already half way
through. Now Malaysian government is promoting k3p program (an
education system to encourage people to read, listen and observe).
This is the only way to instill knowledge indirectly at all level within the
Security is one of the parties involved in upgrading knowledge.
Perhaps conscientious training of security personnel is the single most
critical factor which affects the success of security operation. It is
through training that we maintained commitment and continuing
education of all security staff, personal and supervisory representative.
The philosophy of service is based on strategic self interest and
business prospers. One must agree that the most successful
department is the ones that have delivered outstanding result, driven
by simple mural imperative to provide quality service. With good
quality and performance, the immediate result is that you loose one
thing which you can’t afford to loose i.e. credibility, but we must
To impart this knowledge, the Malaysian authorities maintained a
commitment through training to the continuing of all our security staff.
The standard format of training has proven valuable on the
expectation of security operation and management system in
Though the perceptions are changing, there is still a striving on the
1) To protect
2) To serve
3) To preserve
4) To prevent
Through the job function principles and strategies in line with economic
development of the world, emotional interaction is prime for personal
and professional success. For change of qualities in life, there also
have to be a change the attitudes. This is when the following qualities
have to be upgrade and check:-
A) IQ (intelligence quotient)
B) EQ (emotional quotient)
C) SQ (spiritual quotient) and
D) KQ (knowledge quality)
Spiritual quotient- Teaching spiritual is an intricate process as there
must be an effective method to do it. Malaysian culture and religion
has spiritually educated many people in the country as well as
countries that are struggling with spiritually and those that have a fist
native culture and religion as a secondary one.
Malaysian society understands the issue. The training programme is so
designed to help belief effectively. The SQ method of undertaking was
a noble approach towards SQ educator since the current societies in
Malaysia are rich in values. On the other hand, the Malaysian culture
and religion divides the leaning of SQ into several levels, which makes
it easier for leaning. SQ is hence being taught to Malaysian workers to
modify their attitude as SQ is a better way to make them better
citizens as SQ’s main forces are simplicity and creativity.
With the Malaysian population of multiracial and religion, its adoptions
of legends, myths, belief whether from oriental, east and western
opus’s and SQ play a vital role in introducing modification and practice
which will ensure it does not fade into obscurity in traditional norms.
Spiritual quotient if inculcated from a very early stage of life can prove
to be very instrumental in framing the overall personality of a child and
sensitizing him/her towards various aspects of life.
There are various specially designed transformational programs which
aim to transform children in a very short period of time. The inner
beliefs and thought patterns of the child are explored and positive
changes made. Such programmes show children the importance of
correct thinking, vision, discipline and persistence with the use of
interactive games and cultural storytelling .these are unique and
radical program that creates a self confident and creative child.
Training techniques include games, play, exercises, breathing and
stories to develop a myriad of skills; success and leadership qualities, a
knowing of their real self, confidence building, stress management,
communication, expression skills and concentration.
Such programmes for children and teenagers supplement regular
academic training. People help develop a complete, confident and
creative child. Programs can be custom designed for schools, colleges,
and other educational institutions as per specific requirements. These
learning programs give an edge to the children which is needed for
real world success. In such programs, a child is exposed to the
qualities of perseverance, wisdom, decision-making, vision, discipline,
and human values. Thereby improving relationship skill and infusing
essential leadership qualities required for excelling in today's
Such programs are more effective on children as their minds are
fertile. These programs teach them about the nature of the mind,
methods to discipline and use it effectively, and how to avoid negative
tendencies. Breathing techniques and awareness exercises are also
taught in an entertaining manner through practice and use of wisdom
stories. This program makes children calmer, disciplined, creative, and
The data collected from correspondents belonging to various strata of
society is summed up and analysed below:-
The correspondents in the student category broadly belong to the age
group of 13-20 years, most of them being adolescents. Though some of
the students scored high and fell into the category of ‘high spiritual
intelligence’, a few also scored pretty low. However, the average score
of students show that people are the lowest scorers. This means that
people are more egoistic and less sensitive.
The reason for this is primarily the ‘age-factor’. It was observed that
the few students who scored high were the eldest of those surveyed.
Also, most of the correspondents in this category were school students
and are therefore still in the transformation and developing stage of
their minds. Students being immature, people do not recognize the
importance of this crucial dimension in determining their actions and
decisions. Also, students lack experience of various life situations and
were hence, unsure of their true behaviour in many questions.
Therefore students need time for gaining some experience of life and
introspection to be sure of their feelings and reactions.
To sum up, students were observed to be lesser emotionally balanced
as maybe their minds are have not fully evolved and they would be
learning as they grow. Hence, they are the least scorers.
Housewives were the average scorers in the survey. Here too, although
there were a few who scored high, most of them fell into the category
of ‘medium spiritual intelligence’. It was observed that the
homemakers who lived in joint families had better spiritual quotient as
people have to be aware of their true feelings and actions so that
people do not hurt anyone else’s sentiments in the family. However,
people were somewhat unsure of their actions towards the outside
society due to lack of exposure to the outside world. Also, housewives
have more time to introspect their thoughts. However, many of them
seemed a bit frustrated due to the monotonous housework people
have to do everyday.
Although these people have good self-awareness levels, people
somewhat lack confidence, thereby resulting in a medium average
score. Housewives seem more secure, maybe as they are quite able to
put things in a larger context. Also, this stratum came across as people
who would approach towards a problem from its root level. They had a
good level of self- awareness in them and hence, seemed to be more
This stratum is again the medium scorer. Service class includes all
those people who do jobs for others and do not own any business.
Their confidence and self-awareness levels are generally good as these
people are used to reporting to their superiors. Hence being
ambiguous of their own feelings and thoughts would severally dent
their confidence. Moreover, again attributing to their service status,
this stratum is highly responsible. However, their scores have been
brought down as most of them feel insecure about their jobs and
hence, lack loyalty.
These people, quite surprisingly, viewed changes as an opportunity for
growth. This maybe because of the fact that the major part of the
service class is now concentrated in the private sector, which they
change jobs quite often for growth prospects. They had a great deal of
self awareness too. They were less egoistic and were ready to help
others, sometimes even strangers, though they considered others as
different from themselves. These people came across as fighters who
would try hard to force things their way. However, this class felt
insecure easily, which means they can really do blunders at times.
Also, they acted with sensitivity towards their surroundings as perhaps
they were not too good at seeing things from a larger perspective.
To sum up, this strata, though has a fighting spirit and great
confidence levels, they many a times act quite submissively and more
This is the stratum which misses the category of high scorers by a
notch. This stratum included those people who had a either a business
or practice of their own. Since people have been handling their own
businesses, people essentially have an outstanding confidence in
themselves. People had the full control of their lives and were highly
self aware. This was the most competitive stratum and had a constant
zeal to improve, motivation for them being directly related to results.
However, the factor that led their scores down was observed to be high
stress levels in strata this stratum. Improving their spiritual intelligence
would definitely help them in combating the stress.
Among other aspects on which, professionals were found to be lacking
was their acceptance towards change which they viewed as
inconvenient but unavoidable, Also, this stratum was found to be quite
unoptimistic towards improving their status quo and was largely
inclined towards leaving things to their natural course. This is evident
from their responses towards the questions on their life’s current
scenario. Also, while facing challenges, professionals preferred to face
them with a smile on their faces and preferred to handle the situation
at hand with an open mind. This is mainly because of work profile of
professionals which makes them immune to challenges.
Professionals were also found to be more a bit more egoistic than any
other stratum as they did not prefer to sacrifice their personal ego to
serve others. To sum up, professionals came across as balanced
people with an above average spiritual intelligence and special abilities
to view events in a larger perspective and assign a meaning and
purpose to their lives.
This is the most spiritually intelligent stratum. The biggest factor
making them the highest scorers is their age. These people have a
huge experience of life backing their thoughts and actions. Owing to
this experience, they are able to put thing in a larger perspective,
understand the underlying cause of a situation and thereby decide a
best reaction. Moreover being the most aged, people are the most
mature stratum. Also, this experience of life gives them a great ability
to put and see things in a larger context, thereby increasing the
spiritualism in them all the more.
Also, having retired from service; people have time for introspection
which improves their self-awareness. Retired people were the most
spiritually balanced stratum, barring a few exceptions. The
correspondents scoring low in this stratum essentially had a weak
educational background. However, being physically weak makes them
a bit unconfident.
Moreover, having been relieved of their social responsibilities, these
people are more spiritually inclined by way indulgence in meditation,
yoga, visits to spiritual teachers, etc. It is also to be noted here that
such visits to spiritual teachers is found to be more popular in this
stratum than in any other stratum.
WORKING OF THE QUESTIONNAIRE
In our questionnaire, each response to a question was allotted marks
according to the extent of spirituality depicted by the response. Thus,
all the marks for the responses were summed up to derive the total
score and hence judge the spiritual intelligence of the person.
The data collected from the questionnaires has first been divided into
the five strata considered, i.e., students, homemakers, service class,
professionals and retired. Out of one hundred respondents included in
the survey, about twenty were there from each stratum. Then, to
derive a conclusion regarding performance of each stratum, average of
total scores of each stratum was taken and analysis done thereon.
A comparison of the performance of each stratum has been
shown in the graph below:
Comparison of various strata of society
43.8 44.148.7 52
Students Homemakers ServiceClass
From the above graph, it is clear that the retired people have
the highest spiritual intelligence (52), while students (33) are
the least scorers. Homemakers (43.8) and service class people
(44.1) score almost the same to fall in the medium SQ
category. The professionals (48.7), though fall in the medium
category, they miss the high SQ category by a whisker.
RECOMMENDATIONS AND SUGGESTIONS
To enhance one’s spiritual intelligence, one has to first learn the
essence of spiritual intelligence and then strive towards building it. The
key methods to learn and develop Spiritual Intelligence are given
Meditation is the cultivation of self awareness. In the meditative
process you learn about your self as you begin to realize the answers
the seven questions for yourself. Meditation will also help you restore
the ability to control your thoughts and feelings, sharpen your ability to
discern truth from illusion, and thereby make more intelligent choices.
2. Detached Observation
This is the ability to disengage from the world of action and interaction
outside your self, and to disengage from the world of thoughts and
feelings within your consciousness. It is not avoidance of either world,
but a way to see more clearly and therefore understand more deeply
what is actually happening. This practice is also essential in order not
to ‘waste’ energy at mental and emotional levels, where much of your
tiredness has its origins.
This involves taking time out on a daily basis to review and re-assess
past experiences and ‘insperiences’ of the interactions with others.
This allows the self/soul to build awareness of the connection between
inner world of thoughts and feelings and the outer world of action and
the consequences of those actions.
There is a higher source of spiritual power and it is possible to connect
with that source and empower oneself. This accelerates the
developmental process increasing both the depth and breadth of your
spiritual intelligence. Energy absorbed from the highest source is
essential to clearing the inner clutter and to focus your consciousness.
Meditation is the preparation for this process of connecting.
New learning, new insights, new realisations are only theories and
have no power to change your life unless people are brought into
action, allowed to shape new behaviours, and then perfected in the
process of expression. Practical action is essential to sustaining the
momentum of developing spiritual intelligence.
Spiritual vision is learning to see only the best in others and by doing
so empowering others to develop the best in themselves. From a
spiritual point of view seeing is creating – how you see the ‘other’ is
how you will create the other within you, which will be both a reflection
of how you see yourself at that moment and the quality of the energy
you will then give to them.
Being available for others and helping them develop their spiritual
intelligence is the highest form of service. The process of giving
service also enhances and sustains your own progress. The true
intention of service at any level arises from the true spiritual impulse of
the heart. It is the foundation of being human.
The more these methods are practiced the faster is the realisation of
one’s own self and hence deeper is the development of the spiritual
intelligence. Moreover, there are seven ways to build the spiritual
intelligence of a person. People are:
1. Who am I? - This is the question of identity.
Identity is destiny. How one sees himself shapes his thoughts,
decisions and life directions. Most of the people are totally unaware of
their true identity and people find themselves switching identities
depending on the situation and the conversation. This creates an
identity crisis which you either learn to disguise or to tolerate. This is
also where all fear and anger originate. Knowing one self is not a self
indulgent pursuit, but essential to dispel the illusions and confusions
which we all learn, and which lead us down the wrong paths.
2. What am I? – This is the question of nature.
Spiritual intelligence reveals the core nature of every human being as
good. Every person is a ‘potential’ source of love, peace and joy in
world. Once again this potential is blocked or distorted by learning the
wrong sense of identity and the wrong reasons for living. Our highest
values also have their roots at the core of our true nature. For
example, the core of one’s nature is love, which is the highest spiritual
value which is the basis of virtuous action when expressed as empathy
and compassion, both of which are essential to relationship building.
Unfortunately people are confused about the true meaning of love and
use the word ‘love’ in the wrong way, with the wrong meaning and, as
a result, find it difficult to empathise and have genuine compassion at
all times in all situations.
3. How do I work? – This is the question of consciousness.
As a conscious being who is aware that he is conscious and aware, he
learns little in a formal sense, about how he works within his
consciousness. This is not so much the territory of psychology or
psychiatry as it cannot be treated as an academic study. Ultimately it
lies firmly in the domain of spirituality and spiritual/self awareness.
SELF is soul is spirit is conscious, and is therefore consciousness. The
methods of self-study and self-learning are therefore based in self-
awareness. In the observation of self the interplay the five main
faculties of consciousness are seen, understood and gradually
mastered – people are mind, intellect, memory, personality
traits/tendencies and conscience.
4. Where am I? – This is the question of context/relationship
How does one see and describe where he is? Some see their context
in a small and somewhat parochial way, other see their context in a
large and more global way, while a few a sense of context as
something more unlimited and invisible.
For all of us, regardless of how we ‘see’ it, context will always be
‘relationship’. But how do you view your relationships? Are people
difficult or divisive, fun or infuriating? How do you cultivate and
sustain your relationships at the deepest level, the spiritual level?
Context is relationship is life and how successful you are will depend
on your level of spiritual intelligence.
5. How does it all work? – This is the question of law.
Deep within a person, the self/soul, there is an innate awareness of
what is true. Truth is that which never changes, and from truth comes
the laws of life, the moral rights and wrongs, and the principles upon
which a balanced and harmonious life is created and sustained.
Spiritual laws can never be broken, but we subconsciously attempt to
break them due to our lack of spiritual intelligence. This generates
personal stress and interpersonal division and conflict. What are these
laws and how you align yourself to them is the ‘fabric’ of your spiritual
6. Why am I here? – This is the question of purpose.
Realising and living our personal purpose creates one of the deepest
dimensions of a meaningful life. It is therefore one of the deepest
motivators for any human being. Each person has a unique purpose
based on his unique combination of talents, skills and spiritual
attributes. True purpose cannot be prescribed by others, it is
something that is realised fine tuned and integrated into daily life.
7. What happens next? – This is the question of creativity.
As a conscious and aware being you are by definition ‘creative’.
Creativity will always be a key aspect to your fundamental personal
purpose and your common collective purpose. But create what, and
where and why and when? Only when you realise for your self the
answers to the previous six questions, and integrate these answers
within your self, will you know what you are here to create, and what
your role is in co-creating with others.
One already knows the answers to each of the above questions;
however people are not easily accessible to one’s day-to-day
awareness. People have been mentally obscured by the conditioned
beliefs handed down by parents, education and society. The truths to
which these question point are eternally contained within the self/soul.
The gradual cultivation of spiritual intelligence is the process of
uncovering and restoring these truths to your conscious awareness.
There are essentially seven methods to allow this to happen internally.
The conclusion from whole of the project has been drawn and shown in
the form of a comparison as below:
Without Spiritual Intelligence With Spiritual Intelligence
People lose their sense of
identity in things like,
nationality, race, colour,
position and then become
fearful and/or angry when
any of these false identities
People never lose their
sense of self, their identity,
in anything external and
people know that race,
gender, nationality, belief
system etc are simply labels
and not what ‘I Am’.
People blame others when
things go wrong because
they fear being seen as the
one who might
be responsible as they fear
losing their reputation or
position and therefore the
approval of others.
People never blame others
for anything and always
accept responsibility for
their part, their actions.
They don’t have anything to
lose as they realise they
cannot own or possess
anything. They don’t need
the approval of others to
feel OK about themselves
People have become
dependent on their job and
pay for their sense of
People are free of all
dependency as their sense
of security comes from
inside out and not outside
in. Their sense of security is
based on their abilities,
strengths, talents and innate
qualities as a human being
i.e. what people can give,
not on what others give
People live to survive as
people are still under the
illusion that it’s survival of
the fittest, that you have to
look after number one,
because it’s simply dog eat
dog out there!
People live to serve others.
They have realised that the
only way to expand their
personal capacity to love is
to give it, use it, in the
service of others, and as
they do, they are
strengthened in the process
and paradoxically have
greater value to others as a
People are easily disturbed
and feel personally
threatened by local and
People are never disturbed
by the changing world
around them because that is
what the world does.
People still seek love and
happiness from others and
the world, and are therefore
(sadness and sorrow).
People have realised that
what they seek in the world
(peace, love and
contentment) are already
within them and can never
People have a tendency to
see work as a necessary
evil, a place to go and get
money to pay the bills and
People see work as a place
of creativity, self expression
and learning where money
is a secondary reward or
buy a few pleasures. return for what is given
People have the tendency to
see and treat people at work
as objects to get the job
done, reach the goal, and
achieve the targets. The
task often comes before the
People see people at work
as human beings with their
own strengths, weaknesses,
concerns, needs and wants.
Relationships always come
before the task
People tend to take life far
too seriously because
people believe business is a
serious business, thereby
living in fear.
People tend to take life
lightly, as a game, an
opportunity to play and
create, thus inducing a
greater degree of lightness