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SPPS help > General > Dealer/MPC >

Navigation

Switching over between the viewsThe SPPS Backoffice makes a distinction between four central views, which can be switched via the View application menu:

WorkplaceThis view contains user interfaces for importing and exporting packages, for managing parts and for the definition of systemsettings.Package managementThis view contains the central business functions for package management.Service managementThis view enables an evaluation of the data for ASSYST A/B and ASSYST Plus.Shopping cartThis view gives an overview of all packages placed in the shopping cart for a specific vehicle.

Package managementThe desired specialist functions for package management can be selected in this view first from a function bar. Every functionis represented by a graphical symbol. Package manager dealer menu bar:

or

Package manager MPC menu bar:

or

The functions that are available depend on the rights of the user logged on. The symbol of the currently selected function isframed. After selecting the function, a package filter and a group list are displayed on the left-hand area of the user interface.

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The packages available to the user in the selected specialist function are displayed in compact form in the package filter. Thetexts displayed represent the ASRA operation texts.

In the case of packages you created yourself, it may occur that the "Text" field remains blank. That is always the eventif the operation number (e.g. 99-9999) used in the package number does not have an counterpart in the ASRA catalogue. For this reason,please only use ASRA items. Sometimes, the text starts with "NON ASRA" or "KEIN ASRA". In these cases, thepackages can be filtered by a text, even if the original package text is not visible. In exceptional cases that areaccounted for, if no ASRA operation items can be used, consult the SPPS support team in confidence and check optionsfor coding of the texts.

You can filter by various values:

by model series (1 -6 characters)by construction group (2 characters) and characteristic operation number (4 characters) after the operation text.

In addition, packages can be filtered:

1. by steering system Both - both left-hand drive and also right-hand drive packages are displayedLeft - left-hand drive packages only are displayedRight - right-hand drive packages only are displayed

Filtering by steering is only available if the MPC accepts both left-hand drive and right-handdrive packages and confirms them by a corresponding setting.

2. by author own packages (i.e. the MPC or the dealer's own packages),the packages of the higher-level instance (HQ in MPC or MPC at dealer),the packages of the higher-level instance that have been adapted

This function can be used e.g. to find your own packages you created.

3. by time Last change (From, To): A date can be entered/selected in these fields. Then, during thesubsequent search, only those packages are displayed that were changed the last time betweenFrom and To. New packages approved by the market can thus be tracked simply.

If you want to find all packages changed after 22 Apr. 2013, this date must be entered in the"From" field, then all packages are selected and finally press "Search".

4. by parts Part number, ES1 and ES2: The part numbers, ES1 and ES2 of a valid part, can be entered inthese two fields. Then, during the subsequent search, only those packages are then displayedthat contain this part. To make it easier to find the desired part, you can press the Package

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search button to open a part search dialogue.If you want to find all packages that contain the part Q 104 0001, this part must be enteredin the corresponding fields, then you must select all packages and press "Search".

5. by VIN When a complete VIN incl. WHC is entered, a query is made in FDOK whether this vehicle existsfollowed by the adjustment of the vehicle data card (as-built configuration of the vehicle) with theinformation included in the selected packages via SA code, SAA code and component information.

The keys support (from the left to the right).Copying the VIN from the fields to the clipboard,Copying the VIN from the clipboard to the fields,deleting all FIN fields andselecting a model series / a baumuster from a list.

One or more lines can be selected from the summarisation table. Several lines are selected using the mouse while keepingthe control key (Ctrl) pressed or by pressing the right mouse button and "Select all". A selection in the package filter removesan existing selection in the group list. All order and package groups that are visible to the user are displayed in the group list (after opening order groups). Amaximum of one package group can be selected from this list (tree). Making a selection in the group list removes an existingselection in the package filter.

After making a selection in the package filter or in the group list, the packages specified can be loaded with a button for thepackage search into the editing context of the selected function.

The separating bar between the package selection and the function and information area can be shifted and itsposition can be defined individually. The last position is saved.

WorkplaceThis view provides the user interfaces on various tabs for importing and exporting packages, for managing parts and for thedefinition of system settings. The tabs that are available depend on the rights of the user logged on.

Service managementMPC: The rules for service items, service codes and the service sheet can be displayed in this view.

Dealer: Corresponding entries are evaluated in this view for ASSYST A/B and ASSYST Plus , to be ableto give the customer a statement on the service due. The workshop code and, with model series204 and higher, the service code for the calculation of the service packages are evaluated atASSYST Plus.

Shopping cartAll packages are displayed in this view that were transferred from service management or package management to theshopping cart. The customer can be given a statement of the costs of the selected packages and the required duration of theservice. At the same time, the packages are written into a file that can be read by specific dealer management system in orderto create a workshop order.

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SPPS – User Documents > General

Icon description (overview)

Package iconsIcon Description

, Package contains undefined parts or is currently still being released by the MPC. This packagecannot yet be accepted.

, Package with completely defined parts. This package can be accepted.

, Package with completely defined parts. This package has already been rejected but can, however,be accepted again.

, Package contains undefined parts. This package has already been rejected. It can be acceptedagain however, as soon as all parts have been defined.

, Accepted package which has been created by HQ (only visible in MPC).

, Accepted package which has been created by HQ and modified in MPC (only visible in MPC).

, Accepted package created by MPC.

, Accepted package which has been published by the MPC and modified by the dealer (only visibleto the dealer).

, Package which has been created by the dealer (only visible to the dealer).

Supplementary iconsIcon Description

Package with new or updated list price and/or new or updated package price.This occurs if a change to the package price is determined when the price of the parts in thepackage changes (e.g. due to an update to the parts price list) or when the composition of thepackage has changed.

The purchase price of the package has been changed

The package appears in the package acceptance for the first time

Package is currently being released to the dealers

Package has been released to the dealers

Package is offered in the Internet and can be booked by the customer

Package has already been rejected once before

Package has been deleted (recycle bin)

Package is in the shopping cart

Other iconsIcon Description

MPC view The package has been calculated with a target price.

The package has been calculated with a target price. This price is fixed for all dealers with a pricingagreement.

The package has been calculated with a target price. The price is recommended for all dealers.

The package has been calculated with a target price. The price is binding for dealers with whompricing agreements have been concluded, and a recommendation for other dealers.

Dealer view The package has been calculated with a target price.

Dealers working with pricing agreements: this target price is binding and cannot be changed.

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The package has been calculated with a target price by MPC. The price is recommended for alldealers.

The package has a recommended price.

MB Contact This MB Contact call has not yet been opened or processed.

This MB Contact call has been processed.

Parts management Information about parts replacement This part is a replaced part. Parts replacements can be

handled on the tab Parts management – parts replacement.ASSYST A service rule saved for the package The rule give information on:

● when service is due for this package● the vehicle for which the package is valid (SA rule, SAA rule, assemblies). e.g. once, regularly,every 30,000 km, every 24 months

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SPPS help > General > Dealer/MPC >

Application menu

Overview of controls

Caption Subitems Function

File Quit A dialogue box appears. If this dialogue is confirmed, the program is closed.

View Workplace Switching to the view takes place here. The functions available there dependon the user group of the user logged on. In the Workplace, global settingscan be made, master data managed and import/export functions can beexecuted.

Packagemanagement

Switching to the Package management view takes place here. This view isfor managing and editing the packages. This Package management view isalready selected when the program starts.

Servicemanagement

Switching to the Service management view takes place here.MPC: The rules for service items, service codes and the service sheet can bedisplayed in this view. The Teligent rules for truck maintenance are alsodisplayed.Dealer: This view is for the output of packages for vehicles with ASSYST A or B orASSYST Plus vehicles. The fleets and vehicles assigned to the dealer arealso displayed.

Shopping cart Switching to the Shopping cart view takes place here. All packages selectedby the dealer in the package management system and/or servicemanagement system are summarized there

Administration Switching to the Administration view takes place here. This view is onlyavailable to the MPCs. The execution of asynchronous processes can betraced there, such as releasing packages or updating the part prices.

Reports How the reports are displayed depends on the corresponding user role

Undefined parts Printout of a list with all parts that do not have a price yet. The definition ofthese part numbers is necessary for all the following process steps.

Changedpackages

Printout of a list with all accepted packages, whose list and/or package priceshave been changed.

Discount groups Printout of an overview of all discount groups.

Parts list Prints a list of all genuine parts.

Merchandise Prints a list of all merchandise parts.

Parameter list Printout of the currently set parameters.

Workshopcalendar

A list of all workshop bookings of the dealer, which can additionally be filteredby calendar and period

Fleets / vehicles A list of all changes to assigned FleetBoard vehicles (new vehicles / modifiedvehicles)

Notice Receive notice,MPC from HQ

This menu item can be used to receive a notice again that was alreadyvisible in MPC on starting SPPS.This view is only available in the MPC.

Send notice, MPCto DPM

This menu item can be used to send a notice to all DPMs of the MPC. Sucha notice normally contains important information for all MPC dealers.This view is only available in the MPC.

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Receive notice,DPM from MPC

This menu item can be used to receive a notice again that was alreadyvisible at the dealer by a DPM on starting SPPS.This view is only available to a DPM.

Send notice, DPMto BSA/DSA

This menu item can be used to send a notice to all BSAs / DSAs of thedealer. Such a notice normally contains important information concerning thebranches of a dealer.This view is only available to a DPM.

Receive notice,BSA/DSA fromDPM

This menu item can be used to receive a notice again that was alreadyvisible at the dealer by a BSA or a DSA on starting SPPS.This view is only available to a BSA or DSA.

Help Help A help page is opened, depending on the currently displayed user interface.

Language The language of the user interface can be selected in a selection window.This selection changes the captions of the graphical interaction elements ofthe system.

Info Information on the program and the version number.

Version Information on the changes in the different versions.

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SPPS User Documents > General > Dealer/MPC >

Version information

Version 6.3.0.1New functions

HPALM 26 - Shopping cart: File names without ending possible in the case of direct entry in text field.Applies to: DPM, DSA and BSA usersDescription: It is only possible to save files with the ending .txt or .xml.HPALM 211 - Return value greater than price permissibleApplies to: MPC and DPM usersDescription: In the case of the parts price import, only parts whose price is greater than the return value can be imported.Exception: No check takes place where the 70/80 rule are applied.HPALM 278 - DSA can change the data language (BSA cannot)Applies to: DSA and BSA usersDescription: DSA and BSA can now change the data language in "Dealer options".HPALM 305 - New GUI language for MalaysiaApplies to: All usersDescription: Malaysian is now available as an additional GUI language.HPALM 309 - Hardening databasesApplies to: All usersDescription: All databases are now hardened.HPALM 336 - Deletion of division ID from information panel during package generation (except for 5 for eBay)Applies to: MPC and DPM usersDescription: The information panel for the selection of the first number of the package number has been revised.HPALM 339 - The separation bar between the overview of the filters and package overview cannot be movedApplies to: All usersDescription: The separation bar between the filter and package overview can be moved in a user-defined manner. Inaddition, both areas can be fully hidden.HPALM 340 - Include the column "Package text" in the calculationApplies to: All usersDescription: The column "Package text" will now be shown in the views "Calculate packages" and "Calculate changedpackages". The name of this column has also been standardized in the other "Package management" views.HPALM 341 - Include column "Purchase price" in "Change package"Applies to: MPC and DPM usersDescription: The column "Purchase price" will now be displayed in the views "Change package".HPALM 342 - Fixed markup and discount on parts pricesApplies to: All usersDescription: Fixed markups or discounts on all prices of original parts can now be imposed at the dealers.HPALM 349 - Sorting in the tables incorrectApplies to: All usersDescription: Columns with percentages can now be correctly (numerical in ascending or descending order) sorted.HPALM 350 - Merger of State and CalculationApplies to: All usersDescription: The database tables STATE and CALCULATION have been merged.HPALM 354 - AD SPPS Session Cookie Handling (1-15-9007-2-050) --> already commissioned by DAIApplies to: All usersDescription: The Session Cookie options "Secure" and "http-only" have been added.HPALM 355 - Revision of authorisation mechanisms (Revision of authorisation mechanisms) --> alreadycommissioned by DAIApplies to: All usersDescription: Remedy of security findings.HPALM 356 - SPPS core package update – only relevant packages (1-15-9007-2-051) --> already commissioned byDAIApplies to: MPC and DPM usersDescription: Introduction of a dirty flag for the identification of packages to be updated. If no core package update isrequired for the entire sales context, only the packages identified as dirty are updated.HPALM 357 - XSF button for MPC and DPMApplies to: MPC and DPM usersDescription: Introduction of a XSF button and menu item for the creation of a XSF ticket, in which a wide range ofapplication information has already been entered.

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HPALM 374 - Package texts: Changes are always sent in German via e-mailApplies to: MPC usersDescription: The e-mails to the dealers after a change to the package texts will now be sent in the data language of therespective dealer.HPALM 386 - Troubleshooting of XENTRY Portal interfaceApplies to: XENTRY Portal interfaceDescription: Adjustment of troubleshooting of XENTRY Portal interface.HPALM 436 - ASSYST PLUS: Special characters possible for workshop and service codeApplies to: DPM, DSA and BSA usersDescription: Only letters and numbers may be used for the entry of workshop and service codes.HPALM 479 - Validate "Margin limit" input fieldApplies to: MPC and DPM usersDescription: Only positive decimal numbers can be entered in the field "Margin limit in %".HPALM 480 - Hide menu of empty menu item "Reports"Applies to: MPCSA and DSA usersDescription: The menu item "Reports" will no longer be shown to users, who are not authorised to display reports.HPALM 481 - Discount group entry not 2-digit in "Part search dialogue"Applies to: All usersDescription: Only 2-digit discount groups can be entered in the "Part search dialogue".HPALM 482 - Number of digits after the decimal point in the report "Discount groups"Applies to: MPC and DPM usersDescription: In the report "Discount groups", the discounts are now shown under "Workplace/Parts management/Discountgroups" similar to the display.HPALM 522 - Service packages in MBD without contentApplies to: All usersDescription: Errors during loading of package details are now intercepted. Package contents are no longer deleted due tothis and due to an adjustment of the storing processing during "Package change".HPALM 562 - Part mapping with too small mapping factorApplies to: MPC and DPM usersDescription: Adjustment of system behaviour in the case of the entry of mapping factors that = 0 after a rounding to 3 digitsafter the decimal point.

BugfixesHPALM 177 - Add contents: Similar elements can not be added, if an element to be added already exists in thescope of the own packageApplies to: MPC and DPM usersDescription: During the adding of package content, all content is added that does not already exist in the package.HPALM 241 - SYSTEM appears as the role in the lower part of the main screenApplies to: MPC and DPM usersDescription: The correct role (and no longer SYSTEM) is displayed for MPC and DPM in the lower part of the screen.HPALM 243 - VAT change: , (comma) is not caused by red but an error message in the case of OKApplies to: MPC and DPM usersDescription: The check of the VAT entry has been corrected so that the field is now always empty and has a red borderuntil valid values are entered.HPALM 251 - Reset in case of ASSYST A&B only resets the VINApplies to: DPM, DSA and BSA usersDescription: All entries are deleted where the "Reset" buttons is actuated in ASSYST A&B.HPALM 257 - Export packages - Input field for e-mail address for confirmation e-mail is not initially preallocatedfrom AAT/DD, if no user preferences are available.Applies to: MPC and DPM usersDescription: The input field for the e-mail address during "Export package(s)" is initially correctly preallocated from AAT/DD,if no user preferences are available.HPALM 262 - No error message appearsApplies to: MPC and DPM usersDescription: An error message is now displayed in the case of an attempt to add an already existing operation to apackage.HPALM 268 - Default settings in the case of user query only set once after loginApplies to: DPM usersDescription: The radio button for the role in the case of "Query user" is preallocated with "Dealer service advisor" in thecase of every call-up of the screen.HPALM 269 - Incorrect display of part data after transfer to own partsApplies to: DPM usersDescription: The parts transferred to the own parts list are now always displayed with the values entered during transfer.

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HPALM 286 - The report "Parts" shows own parts onlyApplies to: DPM usersDescription: The menu item "Parts list" was renamed "Own parts" for DPM users and the report only contains the dealer'sown parts.HPALM 287 - Incorrect data in the case of print detailed packagesApplies to: All usersDescription: Correction of PDF with the package data. "Creation date", "Calculation" and "Detail description" are nowcorrectly shown.HPALM 315 - Add parts - Part mapping: An existing part can be allocated a second time to a packageApplies to: MPC and DPM usersDescription: A part can no longer be added to a package in which it already exists as a replaced part or part to bereplaced.HPALM 330 - Shopping cart: Return values are not added up for the same part number (XSF 2285989)Applies to: DPM, DSA and BSA usersDescription: In the shopping cart printout, the part return values are shown as often as they exist in the packages.HPALM 371 - A.8.07 - ReadOnlyDB - Warning message appears in the case of changes in the screens - Anunexpected error has occurredApplies to: DSA and BSA usersDescription: Unexpected error no longer occurs when workshop calendar is called.HPALM 404 - Dealer definition: New category cannot be immediately assigned to a new dealerApplies to: MPC usersDescription: Newly created categories during the creation or editing of a dealer are immediately displayed in the selectionlist.HPALM 405 - Workplace labour rates: Labour rate mappingApplies to: MPC and DPM usersDescription: Correction of input field for the DG of a labour rate mapping: The field only allows for the entry of wildcards ornumerical characters.HPALM 425 - Admin SQL Console: In the case of an error in the SQL, "unknown.server.error" is always outputApplies to: Admin usersDescription: In the case of an error in the SQL, the specific SQL error message is now output.HP ALM 427 – Texts suitable for customers: A differentiation is not made between "File does not exist" and"Directory does not exist"Applies to: HQ usersDescription: During the import of texts suitable for customers, a differentiation is now made between a missing file and amissing directory.HPALM 428 - Texts suitable for customers: Empty and "*" entries possible for language. Do not apply as "WildCard"Applies to: HQ usersDescription: If the language entry is missing in the case of texts suitable for customers or it consists of wildcards, theentries as considered to be general and are used, if no texts are available for the required language.HPALM 429 - Texts suitable for customers: Error messages partially not legibleApplies to: HQ usersDescription: The text box with the error messages in the texts suitable for customers now has a scroll bar to display allerrors.HPALM 430 - Texts suitable for customers: Wildcards in model types (baumuster) (at start and in the middle) arealso acceptedApplies to: HQ usersDescription: Model type (baumuster) information in texts suitable for customers may only consists of wildcards at the end.HPALM 431 - Texts suitable for customers: General error, if a value is too long for the columnApplies to: HQ usersDescription: The error text for texts suitable for customers with a too long market number was specified.HPALM 432 - Texts suitable for customers: Incorrect error message during exportApplies to: HQ usersDescription: The error text in the case of a non-writtable export file for texts suitable for customers was corrected.HPALM 433 - Texts suitable for customer: Incorrect error messages in the case of a non-existing directory.Applies to: HQ usersDescription: The error text in the case of a non-existing directory for the export of texts suitable for customers wascorrected.HPALM 435 - ASSYST Plus/AB/Fleetboard: Totals formation for non-selected packagesApplies to: DPM, DSA and BSA usersDescription: Actuation of checkboxes for the packages in the Service management was corrected. In some cases, a changeto the checkboxes led to the totals formation of the DMS prices not being updated.HP ALM 437 – Fleetboard: Due date is shown in red in case of selectionApplies to: Fleetboard usersDescription: When a package under Fleets/vehicles is clicked on, the due date is no longer shown in red.HPALM 448 - Accept updated packages: The "Package text" can be changed in the case of "Accept updated

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packages" (no other attribute)Applies to: MPC and DPM usersDescription: In the view "Accept updated packages", the fields for the package texts are deactivated.HPALM 451 - Service management - Updated packages: SPPS does not detect the changed selectionApplies to: DPM usersDescription: In the case of a change between a MPC package and the associated, updated package in the Servicemanagement, the respective correct package details are now displayed.HPALM 452 - Service management updated packages: Updated packages can not be placed in the shopping cartApplies to: DPM usersDescription: An original MPC package and the associated, updated package in the Service management can now besimultaneously placed in the shopping cart.HPALM 466 - Shopping cart: The price of the updated package and not the price of the selected package (originalpackages selected) is shownApplies to: DPM, DSA and BSA usersDescription: The price of the associated, updated package is no longer shown for an original package in the shopping cart.HPALM 488 - E-mail addresses: Correct addresses are shown in red (Export package(s))Applies to: MPC and DPM usersDescription: E-mail addresses in the form [email protected] are now permitted.HPALM 503 - Fleetboard rule can not be generated in an empty listApplies to: Fleetboard usersDescription: Fleetboard rules can now be generated, if a model type (baumuster) has been selected for which no rule yetexists.HPALM 549 - Packages land multiple times in the export fileApplies to: MPC and DPM usersDescription: Elimination of an error due to which the parts and operations of a package are sometimes written multiple timesin the export file.HPALM 554 - White packages in UK in spite of multiple core package updates and correct dataApplies to: All usersDescription: Elimination of an error due to which the status of packages to be accepted remain white during a core packageupdate, even though all required parts prices are available.HPALM 556 - Core package update is not triggered - Net list price of a labour rate changed (XSF-2694322)Applies to: MPC and DPM usersDescription: A core package update is now triggered in the case of a net list price change of a labour rate.HPALM 557 - The data export job 22145 is currently cancelled in the case of dealers with the group ID 20023512Applies to: MPC and DPM usersDescription: "Export package(s)" no longer crashes, if delete records should be generated for packages that do not have a10-digit package number.HPALM 563 - SQL Console shows no results for the table PACKAGE_DELETEDApplies to: Admin usersDescription: SQL commands for the table PACKAGE_DELETED can now also be executed in the SQL Console.HPALM 567 - Part import creates all parts as original partsApplies to: MPC usersDescription: Part import now correctly creates parts as original parts or merchandise.HPALM 568 - HQ Import creates all parts as original partsApplies to: HQ usersDescription: HQ Import now correctly creates parts as original parts or merchandise.HPALM 569 - HQ Import creates smart parts as merchandiseApplies to: HQ usersDescription: HQ Import now correctly creates smart parts as original parts.HPALM 575 - User can not open the dialogue "Add contents" (CISM 35936117)Applies to: MPC and DPM usersDescription: Elimination of an error during the sorting of table columns in the "Add content" dialogue due to which thedialogue could not be opened.

Known bugs (potential known bugs)


HPALM 361 - VeDoc interface on MQ series basis (replacement for FDOK interface)11/146 28/03/2017

Applies to: All usersDescription: The FDOK interface will be replaced by the VeDoc interface


Version 6.2.1.19Bugfixes

HPALM 494 - Problems in "Export package(s)" job 20508, starts multiple times in parallelApplies to: AdministrationDescription: Troubleshooting for "Export package(s) improved.HPALM 510 - Monitoring page ROW line results in error 500 after rebootApplies to: AdministrationDescription: Monitoring of database components improved.HPALM 511 - Job administration: Background jobs do not start in parallelApplies to: AdministrationDescription: Background jobs now start in parallel.HPALM 525 - Reboot ROW line on 14.07.16 at 07:10Applies to: AdministrationDescription: Monitoring of database components improved.HPALM 529 - Package import: New packages are assigned to incorrect divisionsApplies to: All usersDescription: Divisions are now correctly set.HPALM 533 - Package import with job ID 22933 repeatedly cancelsApplies to: AdministrationDescription: Troubleshooting for package import improved.HPALM 535 - Status "Workplace incomplete" prevents a login for the role DSA to RO-DB until elimination of issueand subsequent replicationApplies to: DSA usersDescription: DSA can log in.HPALM 536 - Newly imported and created HQ package = generation due to the date filter "Last updated by"Applies to: All usersDescription: "Last update by" is correctly set during import.HPALM 537 - Export status flag for dealer incorrectly set in CALCULATIONApplies to: DPM, DSA and BSA usersDescription: Export status flag for dealer is correctly set in CALCULATION.HPALM 538 - Health Check SPPS 6.2.1.17 (WAS) [Implementation with hotfix 6.2.1.19]Applies to: All usersDescription: Health Check SPPS 6.2.1.17 (WAS) incorporated.



HPALM 496 - Offer printing in "SA" roleApplies to: BSA, DSA, DPMDescription: Detailed printout of shopping cart

BugfixesHPALM 513 - Scheduler for Clean-Up activities error-proneApplies to: AdministrationDescription: Package Export Clean-up Job separated and GroupID parsing included in the "Export package(s)" file nameHPALM 486 - Shopping cart: Complete and correct VINs are not transferred to the shopping cartApplies to: DPM, DSA, BSA

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Description: Packages from Package/Service management are transferred with VIN to the shopping cartHPALM 502 - Export package(s): Is used as a line separator in the package exports (in 6.1)Applies to: "Export package(s)" DPM and MPCDescription: Line separators are correctly writtenHPALM 504 - Package texts are not displayedApplies to: HQ package importDescription: Package texts are createdHPALM 500/506 - "Export package(s)" job 21151 cancels with batch failureApplies to: "Export package(s)" DPM and MPCDescription: Cancellation date is set in the export jobHPALM 499 - "Export package(s): Package export "Service Settlement" in incorrect format (delete records available)Applies to: "Export package(s)" DPM and MPCDescription: Delete records are not written in the case of "Service Settlement"



HP ALM 467 – New GUI language for Japan Affects: All usersDescription: Japanese is now available as an additional GUI language

Bugfixes

HP ALM 424 – Export packages: Export (DPM) cannot be picked upAffects: DPM usersDescription: Access to "Export package(s)" updatedHP ALM 465 – "Import package(s)" MPC: Import cannot be carried outAffects: MPC usersDescription: "Import package(s)" can also be carried out with files in UTF-8 format without BOM



HP ALM 303 – Replacement of SPPS 6.2 help pagesAffects: All usersDescription: SPPS 6.2 help pages availableHP ALM 304 – Replacement of SPPS Release 6.2 resource bundlesAffects: All usersDescription: SPPS Release 6.2 resource bundles are available.HP ALM 335 – Changing a division assignment leads to a server errorAffects: Admin usersDescription: Changing a division assignment is correctly carried outHP ALM 421 – Part mapping: Part quantity in package is not rounded up (when too low)Affects: All usersDescription: Part quantity in package is correctly rounded up

BugfixesHP ALM 174 – Texts suitable for customers: Texts for model types (baumuster) that are described via wildcards(205***) are classified as errorsAffects: All users

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Description: Texts suitable for customers are acceptedHP ALM 270 – "Export package(s)": Authentication in file download servlet "Default Realm"Affects: All usersDescription: Authentication in file download servlet updatedHP ALM 271 – Authorisation problem in SPPSAffects: All usersDescription: Authorisation in SPPS updatedHP ALM 297 – BSA changes the "Basic settings": SQL exceptionAffects: BSA usersDescription: There is no longer an SQL exceptionHP ALM 324 – Edit package: Change model type (baumuster) (Package with same number and new model type(baumuster) already exists)Affects: All usersDescription: "Change model type (baumuster)" does not workHP ALM 325 – Service management does not display part mappingAffects: All usersDescription: Part mapping is displayedHP ALM 333 – SysTest HP ALM 129 – MPC calculation change without effect on dealer pricesAffects: All usersDescription: Calculation change in MPC results in changes to the dealer priceHP ALM 344 – Empty download link in confirmation email of an "Export package(s)" jobAffects: All usersDescription: Download link is no longer emptyHP ALM 348 – The number of imported packages displayed during "Import package(s)" via database load and (HQ)and upload (MPC) differAffects: All usersDescription: Number of packages matchHP ALM 366 – FrontOfficeClient monitoring undefined for ROW lineAffects: Admin usersDescription: FrontOfficeClient does not exist in the ROW lineHP ALM 367 – Administration jobs: HQ import jobs do not display the number of packagesAffects: Admin usersDescription: HQ import jobs display the number of packagesHP ALM 369 – Package management – Copy packages: Dealers cannot copy the MPC packagesAffects: DPM usersDescription: The dealers can copy the MPC packagesHP ALM 378 – Package management – "Add operation" erroneousAffects: All usersDescription: "Add operation" correctedHP ALM 380 – Package management: Change to HQ package text code as MPC erroneousAffects: MPC usersDescription: Change to HQ package text code as MPC correctedHP ALM 385 – Import MPC: Last (successful) import is not displayedAffects: MPC usersDescription: Last (successful) import is displayedHP ALM 388 – "Import package(s)" (HQ, MPC, DPM): BOM prevents an importAffects: All usersDescription: Files with BOM can be importedHP ALM 390 – "Export package(s)": File names with special characters are displayed incorrectlyAffects: All usersDescription: File names with special characters are displayed correctlyHP ALM 391 – "Print" function does not work for DPM in the case of HQ packagesAffects: DPM usersDescription: "Print" function works for DPM in the case of HQ packagesHP ALM 396 – "Export package(s)": Package export with wildcards by means of filters results in the export of toomany packagesAffects: All usersDescription: Package export with wildcards by means of filters results in the export of the correct number of packagesHP ALM 397 – "Import package(s)" (HQ) – "Creation date" is not displayedAffects: All usersDescription: "Creation date" is displayedHP ALM 398 – Market-specific text suitable for customers is imported but not displayed in the package and notdelivered to XPAffects: All usersDescription: Market-specific text suitable for customers is imported, displayed in the package and delivered to XP

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HP ALM 399 – Definition of merchandise: Special character(s) permitted for ES2Affects: All usersDescription: Special characters not permitted for ES2HP ALM 401 – Deletion of discount groups: "Workplace incomplete" message is output after the deletion of everydiscount groupAffects: All usersDescription: Message appears only onceHP ALM 408 – Part import: ES1/ES2 check prevents import of some Q/C-partsAffects: HQ usersDescription: ES1/ES2 check correctedHP ALM 424 – Export packages: Export (DPM) cannot be picked upAffects: DPM usersDescription: Export (DPM) can be picked upHP ALM 434 – Texts suitable for customer: Error when assigning MPC-specific textsAffects: All usersDescription: Error when assigning MPC-specific texts eliminatedHP ALM 439 – Fleetboard: Packages cannot be added to the shopping cartAffects: Fleetboard usersDescription: Packages can be added to the shopping cartHP ALM 440 – Part import from server --> File name is not a mandatory field during part import from clientAffects: All usersDescription: File name is a mandatory field during part import from clientHP ALM 442 – Part import (server): Activation of "Create import job"Affects: HQ usersDescription: Activation of "Create import job" works



HP ALM 331 – Entry address for user documents from job administrationAffects: All usersDescription: The user documents are correctly called up from the job administrationHP ALM 337 – Script for changing email addresses and market names in SPPS after the import of a backupAffects: HQ usersDescription: Changed email addresses available

Bugfixes



Performance optimisation – "Import package(s)"Affects: HQ usersDescription: POC revision of "Import package(s)" function for HQ users

BugfixesHP ALM 176 – Extension of packages: New elements (Operations/Parts/Damage codes) are not added if they areadded together with already-existing similar elements.Affects: All users

15/146 28/03/2017

Description: New elements (Operations/Parts/Damage codes) are added.HP ALM 204 – Parts price file, fixed length format: BOM in UTF 8 is interpreted as content in the first line.Affects: All usersDescription: BOM in UTF 8 is correctly interpreted.HP ALM 207 – Activation of function "Consider VAT exch. for market" unsuccessful.Affects: All usersDescription: Activation of function "Consider VAT exch. for market" enabled.HP ALM 212 – Negative price possible.Affects: All usersDescription: Negative price no longer possible.HP ALM 232 – Incorrect evaluation of first line in parts price file as UTF-8 with BOM.Affects: All usersDescription: Correct evaluation of first line in parts price file as UTF-8 with BOM.HP ALM 233 – Server-side parts price import uses incorrect (old) file name.Affects: MPC usersDescription: Server-side parts price import uses correct file name.HP ALM 238 – Error during server-side import of parts prices + mass generation of import jobs.Affects: MPC usersDescription: Only one job is now created.HP ALM 245 – Memory overflow during import of larger parts price files (>70 MB) in the display.Affects: MPC usersDescription: Memory overflow no longer possible due to restrictions.HP ALM 248 – Various item number formats are not properly processed.Affects: All usersDescription: Item number formats are correctly processed.HP ALM 249 – Error in case of package filtering via change date.Affects: All usersDescription: Error eliminated.HP ALM 250 – Invalid characters in return value (price file) set the return value to €0.Affects: MPC usersDescription: Invalid characters in return value ignored.HP ALM 258 – Date filter: Packages with change data = date FROM are not taken into account.Affects: All usersDescription: Package search correctly takes into account the change date.HP ALM 263 – Error message in case of "Add operation".Affects: All usersDescription: No error message appears.HP ALM 273 – Labour rate name possible only in pure alphanumeric form (without blank characters, etc.).Affects: All usersDescription: Labour rates accept alphanumeric and blank characters.HP ALM 275 – Part import – Dialogue disappears.Affects: MPC usersDescription: Dialogue is opened.HP ALM 277 – Incorrect error text if replacing part number in part mapping is already an original part in a differentmapping.Affects: All usersDescription: Error text corrected.HP ALM 283 – Job is cancelled, email with cancellation information is sent; not shown, however, in the job list ascancelled.Affects: MPC usersDescription: Error eliminated in job processing.HP ALM 290 – VAT exchange for non-reconditioned parts.Affects: All usersDescription: VAT exchange correctly calculated.HP ALM 293 – Package groups with incorrect validity range can be saved.Affects: All usersDescription: Package groups with incorrect validity range can no longer be saved.HP ALM 302 – Duplicate key exception in the job "Publish packages".Affects: MPC usersDescription: Error eliminated.HP ALM 320 – Unknown error in TWM Service Call servlet.Affects: Fleetboard usersDescription: Error eliminated.

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IS 37151: Database optimisation (final)Affects: All usersDescription: PAI 5.0.4 changeover.IS 45345: WP 100032: Update of VAT exchangeAffects: All usersDescription: VAT exchange is correctly shown.IS 43115: Part import with IPSOnline [100022]Affects: MPCDescription: Part import with IPSOnline.PoC "Export package(s)" – Performance optimisationAffects: All usersDescription: "Export package(s)" – Performance optimisation.IS 44994: Increase in data volume in table PACKAGE_CAMPAIGN_GROUP.Affects: All usersDescription: Increase in data volume reduced.

BugfixesIS 39031: Packages in incoming packages green even though not all part data has been maintained.Affects: All usersDescription: Error eliminated.IS 39813: "Print" function in package management erroneous – Part 2.Affects: All usersDescription: Error eliminated.IS 40911: Group "Group" is displayed centred.Affects: All usersDescription: Error eliminated.IS 42780: Field "Margin for signal price" contains obsolete values (caching problem).Affects: All usersDescription: Caching problem eliminated.IS 44379: Finding 15 – "Damage codes" tab active during target price calculation.Affects: All usersDescription: Tab no longer active.IS 44415: Finding 59 – Calculation, fields no longer legible when window size is reduced.Affects: All usersDescription: Fields are now legible.HP ALM 119 – Findings 6100 – Empty return value can be saved.Affects: All usersDescription: Empty return value cannot be saved.IS 44467: Finding 123 – Error message must reference the tab "Basic settings".Affects: All usersDescription: Message corrected.IS 44470: Finding 133 – Dialogue is not displayed.Affects: All usersDescription: Dialogue is displayed.IS 44829: Finding to SPPS 1673: Change to text code is not adopted in all cases.Affects: All usersDescription: Change to text code is adopted.IS 45088: Text fields for brief description are inactive in external packages.Affects: DPM usersDescription: Text fields for brief description are active in external packages.IS 45044: NPE during extension/reduction of packages.Affects: All usersDescription: NPE eliminated.IS 45039: Special characters in ASSYST rule.

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Affects: DPM usersDescription: Special characters in ASSYST rule no longer possible.HP ALM 162 – Service management: "Back" button also active in first packages.Affects: DPM usersDescription: Package groups can now be saved.HP ALM 159 – Translated text labels are not displayed in all languages in the PDF.Affects: All usersDescription: Package groups can now be saved.HP ALM 196 – Extend/reduce: Copy updated packages from service management into the shopping cart.Affects: DPM usersDescription: Package groups can now be saved.HP ALM 198 – Simultaneously create multiple export packages in a market MB RUS --> SQL exception.Affects: All usersDescription: Package groups can now be saved.HP ALM 199 – Configuration of IPS XML format – Display of mandatory fields.Affects: MPC usersDescription: Package groups can now be saved.HP ALM 201 – Import of parts price file (fixed length format) has incorrect priority.Affects: MPC usersDescription: Package groups can now be saved.HP ALM 203 – Edit "Market" dialogue in case-sensitive manner.Affects: HQ usersDescription: Package groups can now be saved.HP ALM 205 – Incorrect import of part numbers (special fixed length format).Affects: MPC usersDescription: Package groups can now be saved.HP ALM 208 – "Show sample data" function (definition of part import file) does not remember the directory.Affects: MPC usersDescription: Package groups can now be saved.HP ALM 209 – Determination of refund value via 70/80 rule even though refund value has been explicitly defined.Affects: MPC usersDescription: Package groups can now be saved.HP ALM 210 – Designation for "Create dealer packages" no longer applicable.Affects: MPC usersDescription: Package groups can now be saved.HP ALM 213 – Error in "Gross/net calculation" when entering the target price in the group.Affects: All usersDescription: Package groups can now be saved.HP ALM 214 – Different target price calculation formatting.Affects: All usersDescription: Package groups can now be saved.

Known bugs (potential known bugs)HP ALM 212 – Negative price possible.Affects: MPC usersDescription: Negative price possible in part import.HP ALM 207 – Activation of function "Consider VAT exch. for market" unsuccessful.Affects: All usersDescription: Negative price possible in part import.HP ALM 204 – Parts price file, fixed length format: BOM in UTF 8 is interpreted as content in the first lineAffects: MPC usersDescription: BOM in UTF 8 is interpreted as content in the first line.SPPS 2714 INT – Import job is created with date in the past in the case of keyboard input in date field.Affects: MPC usersDescription: Negative price possible in part import.


HP ALM ID 244 – Dots (full stops), special characters and blank characters no longer possible in part numbers18/146 28/03/2017

Affects: All usersDescription: Dots (full stops), special characters and blank characters are again possible in part numbers.HP ALM ID 230 – Price file cannot be importedAffects: All usersDescription: Price files can again be imported.HP ALM ID 298 – New help filesAffects: All usersDescription: Help pages have been updated.

BugfixesHP ALM ID 246 – Transaction behaviour during job execution not reliableAffects: HQ and MPC usersDescription: Transaction behaviour during job execution corrected.HP ALM ID 302 – Duplicate key exception in the job "Publish packages"Affects: HQ and MPC usersDescription: Exception no longer occurs.


HP ALM 112 – Country code is not taken into account in texts suitable for customers.Affects: All usersDescription: Country code is taken into account in texts suitable for customers.HP ALM 178 – Texts suitable for customers: Texts are not displayed for an MPC-independent entry if MPC-dependent entries exist.Affects: All usersDescription: Country code is taken into account in texts suitable for customers.HP ALM 179 – Service management: "All prices" button not activated if multiple prices occurred via MPC packagegroups.Affects: DPM usersDescription: "All prices" button activated.HP ALM 182 – Package filtering: Filtering via model types (baumuster) results in display of incorrect filters.Affects: All usersDescription: Display of package filters corrected.HP ALM 185 – Extend/reduce + fleets/vehicles: Incorrect display + Only the updated package can be placed in theshopping cart.Affects: DPM usersDescription:1. If an extended/reduced package is involved, it appears twice, once as the original package with the original price and thesecond time as the updated package with the updated price.2. Both packages (entities) are selected (checkmark in checkbox); if the packages are now placed in the shopping cart,solely the updated package thus "lands" in the shopping cart. This also happens if you explicitly deselect the updatedpackage.3rd Both packages (original package and updated package) are also always marked as located in the shopping cart(shopping cart icon).


HP ALM DEFECT ID 160 – Changes to the package group cannot be saved (button inactive).Affects: DPM usersDescription: Package groups can now be saved.HP ALM DEFECT-ID 162 – Service management: "Back" button also active in first packages.Affects: All usersDescription: "Back" button in first package deactivated.HP ALM DEFECT ID 165 – Service management (grouped service packages): Packages are not displayed during asearch – Window is not displayed.

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Affects: DPM usersDescription: Window and packages displayed are correctly.HP ALM DEFECT ID 166 – Delta is displayed for packages that are not located in the delta folder.Affects: DPM usersDescription: Only the calculation types "Target price", "Mark-up", "Discount" and "Discount/mark-up on parts/wages" areadopted in the folder "Calculate changed packages" -> there are 6 calculation types with filled-in delta that are not visible inthe folder.HP ALM DEFECT ID 168 – After price-relevant updates to the MPC packages at the dealer, the packages with allcalculation types are located in the delta folder.Affects: DPM usersDescription: Only the calculation types "Target price", "Mark-up", "Discount" and "Discount/mark-up on parts/wages" aretaken over into the folder "Calculate changed packages" -> there are 6 calculation types with filled-in delta.HP ALM DEFECT ID 171 – After the import of changes to user-defined packages, all calculation types are taken overinto the calculation delta folder.Affects: DPM usersDescription: Only the calculation types "Target price", "Mark-up", "Discount" and "Discount/mark-up on parts/wages" aretaken over into the folder "Calculate changed packages" -> there are 6 calculation types with filled in delta.HP ALM DEFECT ID 172 – In the case of the import of changes to HQ packages, all calculation types are stored inthe calculation delta folder.Affects: MPC usersDescription: Only the calculation types "Target price", "Mark-up", "Discount" and "Discount/mark-up on parts/wages" areadopted in the folder "Calculate changed packages" -> there are 6 calculation types with filled-in delta.HP ALM DEFECT ID 174 – Texts suitable for customers: Texts for model types (baumuster) that are described viawildcards (205***) are classified as errors.Affects: HQ usersDescription: Texts for model types (baumuster) that are described via wildcards (205***) are no longer classified as errors.


PAI 5.0.4 changeoverAffects: All usersDescription: PAI 5.0.4 changeover.IS 44936 – Replacement of resource bundlesAffects: All usersDescription: Translations have been cleansed.IS 44447 – Incorrect fields do not have a red borderAffects: All usersDescription: Incorrect fields have a red border.IS 44438 – The labour rates are already available during the initial login as a dealerAffects: DealersDescription: The labour rates are already available during the initial login as a dealer.IS 44436 – Third position is always set to 0Affects: All usersDescription: Third position is rounded.IS 44419 – ASSYST rule is not correctly saved during the copy processAffects: All usersDescription: ASSYST rule is correctly saved during the copy process.IS 44417 – VAT is rounded in the "Print shopping cart"Affects: DealersDescription: The VAT is calculated in the "Print shopping cart".IS 44407 – Total does not match with the total for the unit pricesAffects: DealersDescription: Total matches with the total for the unit prices.IS 44399 – Fields do not expand when window is enlargedAffects: All usersDescription: Fields expand when window is enlarged.IS 44395 – Group validity period is valid up to the last dayAffects: All usersDescription: Group validity period is valid up to the day before the last indicated day.IS 44389 – Letters possible in major assembly fieldsAffects: All users

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Description: It is not possible to enter letters in the major assembly fields.IS 44373 – Adding an operation again that has just been deletedAffects: All usersDescription: Adding an operation again that has just been deleted results in the original package.IS 44370 – The red border and the display of the input fields is missing for the major assembliesAffects: All usersDescription: The red border is present in the case of missing entries in the major assembly fields.IS 44367 – DMS price turns black again in the case of a calculation that results in the same priceAffects: DealersDescription: DMS prices is red in the case of a calculation that results in the same price.IS 43785 – New GUI language "Romanian"Affects: All usersDescription: New GUI language "Romanian"IS 43677 – Margin for signal price is incorrectly calculatedAffects: All usersDescription: Margin for signal price is correctly calculated.IS 43672 – Rounding incorrect when package group prices are used.Affects: All usersDescription: Rounding corrected when package group prices are used.IS 43671 – Shopping cart printout (PDF) truncates the prices instead of roundingAffects: DealersDescription: The prices are rounded in the shopping cart printout (PDF).IS 43667 – New part: Return value may not be greater than original priceAffects: All usersDescription: Return value cannot be greater than the original price.IS 43141 – Expansion of tables in job administration to include information (position)Affects: AdministratorsDescription: Expansion of tables in job administration to include information (position)IS 41048 – Labour rates appear to be created in a random manner for the new marketAffects: All usersDescription: Labour rates are created empty for the new market.IS 39805 – Incorrect scope for reduced packagesAffects: All usersDescription: Correct scope for reduced packages.IS 43838 – Romanian in propertyAffects: All usersDescription: Romanian in property

BugfixesIS 45043 – Extension/reduction of packages in operationsAffects: All usersDescription: Extension/reduction of packages in operations corrected.IS 45041 – Error when creating package groupsAffects: All usersDescription: Error when creating package groups eliminated.IS 44807 – Finding to SPPS 1662: Error in markets with at least 3 digits after the decimal pointAffects: All usersDescription: Error eliminated.IS 44789 – PUE data import failsAffects: AdministratorsDescription: PUE data import corrected.IS 44735 – NPE when adding packages to the shopping cartAffects: DealersDescription: NPE eliminated when adding packages to the shopping cart.IS 44730 – Multiple triggering of core package updateAffects: All usersDescription: Core package update now triggered only once.IS 44469 – Calculation % is not displayed everywhereAffects: All usersDescription: Calculation % is correctly displayed.IS 44465 – User-defined office appears twice; the head office does not appear at allAffects: All usersDescription: Display of office and head office corrected.

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IS 44461 – Transposed letter: "Warenkrobs" must be changed to "Warenkorb" in GermanAffects: DealersDescription: Transposed letter eliminated.IS 44459 – The service advisor name is not includedAffects: All usersDescription: The service advisor name is included.IS 44456 – Reduced parts can be deleted againAffects: All usersDescription: Reduced parts cannot be deleted again.IS 44448 – Deactivate button in tab "Accept updated packages"Affects: All usersDescription: Button in tab "Accept updated packages" deactivated.IS 44442 – Missing error message in case of changes to VIN, model type (BM), etc.Affects: All usersDescription: Error message added in case of changes to VIN, model type (BM), etc.IS 44440 – Not all digits after the decimal point are significantAffects: All usersDescription: All digits after the decimal point are significant.IS 44439 – Incorrect error message in parts managementAffects: AdministratorsDescription: Error message corrected.IS 44433 – Error message should appear in import file with missing...Affects: AdministratorsDescription: Error message appears.IS 44430 – Error message in case of errors in the import fileAffects: All usersDescription: Error message corrected.IS 44428 – Revise part mappingAffects: All usersDescription: Part mapping revised.IS 44426 – A negative return value can be enteredAffects: All usersDescription: Return value entry can now only be positive.IS 44423 – Package is not saved in the major assemblyAffects: All usersDescription: Package is saved in the major assembly.IS 44422 – Updated values are not adopted in the case of a restartAffects: All usersDescription: Updated values are adopted in the case of a restart.IS 44420 – Entry of ASSYST rules, no entry possibleAffects: All usersDescription: Entry possible.IS 44418 – Package search. Unexpected errorsAffects: All usersDescription: Package search corrected.IS 44416 – VAT exchange is not taken into account during the calculationAffects: All usersDescription: VAT exchange is taken into account during the calculation.IS 44411 – Shopping cart information for just-deleted package is displayedAffects: DealersDescription: Shopping cart information for the just-deleted package is displayed.IS 44409 – All prices in the shopping cart should not always be activeAffects: DealersDescription: All prices in the shopping cart are not always active.IS 44408 – In packages with one price, the gross price is displayed as the net priceAffects: All usersDescription: Display of package prices corrected.IS 44406 – Shopping cart, package price is not correctly displayedAffects: DealersDescription: The package prices are correctly displayed in the shopping cart.IS 44405 – Fewer than the permitted number of packages are displayedAffects: All usersDescription: The maximum permitted number of packages are displayed.IS 44404 – Shopping cart becomes corruptAffects: Dealers

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Description: Shopping cart remains consistent.IS 44403 – The calculation can be started with an invalid signal priceAffects: All usersDescription: The calculation is not started without a valid signal price.IS 44402 – Signal price value is incorrectly displayedAffects: All usersDescription: Signal price value is correctly displayed.IS 44401 – Group management, hiding the signal price method during resetAffects: All usersDescription: Display of signal prices revised.IS 44400 – User-defined commas can be enteredAffects: All usersDescription: User-defined commas cannot be entered.IS 44398 – Literals were not deleted in service managementAffects: All usersDescription: Literals are deleted in service management.IS 44396 – Package text can be saved without name, description, XP IDAffects: All usersDescription: Package text corrected.IS 44394 – Create invalid groupAffects: All usersDescription: Invalid group cannot be created.IS 44393 – Group can also be saved with incomplete information on the calculationAffects: All usersDescription: Group management revised.IS 44392 – Name and description can be saved empty in the group managementAffects: All usersDescription: Group management revised.IS 44391 – "Save group" activeAffects: All usersDescription: "Save group" no longer activeIS 44387 – No email in case of job cancellationAffects: AdministratorsDescription: Email also sent in case of job cancellation.IS 44386 – Rule is not savedAffects: All usersDescription: Rule is saved.IS 44385 – * is saved in the model types (BM)Affects: All usersDescription: * is not saved in the model types (BM).IS 44384 – Packages with parts with refund values (2)Affects: All usersDescription: Corrected.IS 44382 – Problem with digits after the decimal pointAffects: All usersDescription: Problem eliminated with digits after the decimal point.IS 44381 – Standard price is shown as the gross/net priceAffects: All usersDescription: Standard price is not shown as the gross/net price.IS 44380 – Application freezesAffects: All usersDescription: Application does not freeze.IS 44378 – Sorting branches to shopping cart. "All prices" button in ...Affects: All usersDescription: Sorting does not branch.IS 44376 – Sorting must not branch. "Information" tab. Button...Affects: All usersDescription: Sorting does not branch.IS 44375 – Group management. Fields in case of "New entry" and "Change" not...Affects: All usersDescription: "Change fields" corrected.IS 44369 – Entry of alpha characters (letters) possible in major assembliesAffects: All usersDescription: Entry of alpha characters (letters) not possible in major assemblies.IS 44368 – Whether the package was already exported should be detected

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Affects: All usersDescription: Whether the package was already exported is detected.IS 44366 – Export leads to an exceptionAffects: All usersDescription: Export is exported.IS 44365 – Packages with red and pink dots are located in a filterAffects: All usersDescription: Packages appear in the correct filter.IS 44364 – Publishing packages in the workshop leads to job cancellationAffects: All usersDescription: Publishing corrected.IS 44363 – Market cannot be deletedAffects: AdministratorsDescription: Market can be deleted.IS 44270 – SPPS generates no deletion records if packages are deleted via the deletion filesAffects: AdministratorsDescription: SPPS generates deletion records if packages are deleted via the deletion files.IS 44090 – Core package update is carried out without apparent reasonAffects: All usersDescription: Trigger for core package update corrected.IS 44089 – Automatic job processing does not workAffects: AdministratorsDescription: Automatic job processing works.IS 43706 – Error when reducing packages (with same damage code)Affects: All usersDescription: Error when reducing packages with same damage code eliminated.IS 43704 – Currency signs are not correctly displayedAffects: All usersDescription: Currency signs are correctly displayed.IS 43703 – "Add (parts)" button inactive when ES1 code is missingAffects: All usersDescription: "Add (parts)" button activated when ES1 code is missing.IS 43680 – Problem when changing updated packagesAffects: All usersDescription: Problem when changing updated packages eliminated.IS 43676 – Input of non-existing text codes when creating new packagesAffects: All usersDescription: Input of non-existing text codes not possible when creating new packages.IS 43186 – Incorrect package status after publish (before job was executed)Affects: All usersDescription: Publish process corrected.IS 41173 – No eBay exportAffects: All usersDescription: eBay export corrected.IS 41023 – Deleted packages are not exportedAffects: All usersDescription: Deleted packages are exported.IS 41002 – No deletion records in package export after package deletionAffects: All usersDescription: Deletion records present in package export after package deletion.IS 39954 – Red exclamation mark (folder icon) disappears once VIN is enteredAffects: All usersDescription: Red exclamation mark (folder icon) disappears once VIN is enteredIS 39074 – Field check (red border) during package creationAffects: All usersDescription: Romanian in propertyHP ALM ID 12 – Currency with '-' character as digits after the decimal pointAffects: HQ usersDescription: No letters/special characters when enteringHP ALM ID 13 – Missing menu items in package managementAffects: All usersDescription: Entries "Select all acceptable packages" and "Select all not acceptable packages" are displayed againHP ALM ID 14 – SQL exception in group managementAffects: HQ usersDescription: No longer possible to enter special characters in the "Country code" field

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HP ALM ID 17 – Display of packages when copy process is cancelledAffects: MPC usersDescription: Synchronous display of package groups/package viewHP ALM ID 19 – Caching problem when loading the package detailsAffects: MPC usersDescription: Caching problem eliminatedHP ALM ID 25 – Package text for code is adopted during package creation only if all languages are availableAffects:MPC usersDescription: Internal errors eliminated.HP ALM ID 32 – HQ packages with missing parts prices are displayed in green in the MPC under "Accept packages"Affects:MPC usersDescription: Package status correctedHP ALM ID 35 – HQ packages with part mapping are displayed in the MPC as published after acceptanceAffects:MPC usersDescription: Package status is now set correctly, even when accepted twiceHP ALM ID 37 – Incorrect text in error message if an attempt is made to create a part mapping in which thereplacing part is already an original part in a part mapping.Affects: All usersDescription: Replacing part may not be an original part in another part mappingHP ALM ID 38, 41: Service management: Price with original content identical to the price with reduced contentAffects: DPM usersDescription: Both the original MPC package and the dealer package with reduced scope are displayed. The MPC packageis first displayed and already selected.HP ALM ID 48 – EBAY: Group is exported if the packages have different (calculation) pricesAffects: All usersDescription: Packages are now compared based on the calculated prices and not based on the base valuesHP ALM ID 55 – Packages with multiple prices can be placed in the shopping cart with explicit price selectionAffects: All usersDescription: Dialogue for price selection is displayedHP ALM ID 68 – Group IDs with more than 11 characters clearly lead to errors in the applicationAffects: All usersDescription: Limitation to 11 characters for the group IDHP ALM ID 70 – Texts suitable for customers: Design group ("KG") not subject to a "numeric" check, rather solely a2-digit checkAffects:MPC HQ usersDescription: Design group check expanded to include a numeric checkHP ALM ID 71 – ASSYST AB: A rule is not created (service A, service B)Affects: All usersDescription: The rule is created, also for model series that have no rules.HP ALM ID 79 – Extend packages: No content is added if operation already existsAffects: DPM usersDescription: All non-existing content is addedHP ALM ID 83 – Extend/reduce: Non-standard calculated packages are located in the calculation delta folder afterextensionsAffects: DPM usersDescription: Packages are not located in the calculation delta folder after extensionHP ALM ID 94 – Action active in order groupsAffects: All usersDescription: Action fields can no longer be edited for order groups.HP ALM ID 100 – No packages can be assigned to groups that currently lie outside the validity periodAffects: MPC and DPM usersDescription: Function correctedHP ALM ID 107 – Invalid entries are possible for calculation parameters in group managementAffects:MPC/DPM usersDescription: Invalid entries are no longer possible.HP ALM ID 112 – Country code is not taken into account in texts suitable for customersAffects: MPC and HQ usersDescription: Country code is taken into account in the display.HP ALM ID 115 – Package group names in the tree are sometimes incorrectly displayed.Affects: All usersDescription: Package group names are fully displayed.HP ALM ID 116 – Filtering of only changed packages not possible when loading via groupsAffects: MPC usersDescription: Selection takes into account the filter conditions.HP ALM ID 121 – "Export package(s)": No export after an expected export error

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Affects: MPC/DPM usersDescription: An error message is displayed in the case of export errors.HP ALM ID 129 – "Export package(s)": Export with filter (with wildcards) does not include all packages (with modeltype (BM) with wildcards)Affects: MPC/DPM usersDescription:Wildcard selection works correctly.HP ALM ID 130 – "Export package(s)": Package with model type (BM)=****** is not exported if filter (contains) <= 3wildcards (at end)Affects: MPC/DPM usersDescription:Wildcard selection works correctly.HP ALM ID 134 – Assignment of packages to dealer's own groups is lost if the package is published againAffects: Dealer users Description: Assignment of packages to dealer's own groups is retained.HP ALM ID 143 – "Export package(s)": Not all packages (with model type (BM) with '*') are exportedAffects: DPM usersDescription:Wildcard selection works correctly.HP ALM ID 144 – "Export package(s)": Package with model type (BM)=****** is not exported in the case of filter204000Affects: DPM usersDescription:Wildcard selection works correctly.HP ALM ID 148 – Not all packages are exported in the case of export with filter selectionAffects: DPM usersDescription: Selection with filters works correctly.HP ALM ID 152 – Part language is changed over only once (for workplace)Affects: MPC usersDescription: Part language updates itself also in the case of multiple changes.HP ALM ID 155 – No price selection dialogue appears if a package with multiple prices from the detailed view isplaced in the shopping cartAffects: All usersDescription: Packages with multiple prices are correctly processed.

Known bugsHP ALM 1179 – R.1 (Current fix truncates text – optimisation in 6.2)


Convert tables to predefined TEMP tablesAffects: All usersDescription: All temporary tables converted to predefined TEMP tables.

Version 6.0.0.0

New functionsPAI 5.0.2 change-overAffects: All usersDescription: PAI 5.0.2 change-over.

BugfixesLength of values of group fields incorrect in case of special charactersAffects: All usersDescription: Length of values of group fields are correctly evaluated in case of special characters.Old calculation value is displayed in calculation details after recalculationAffects: All usersDescription: New calculation value is displayed in the calculation details after recalculation.

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"3" packages are not displayed in the service managementAffects: DealersDescription: "3" packages are displayed in the service management

Version 5.5.3.7 Bugfixes

Package search for VIN faulty (XSF000000001687130)Affects: All usersDescription: Item number range is evaluated during the package search with VIN.Rounding error in signal pricesAffects: All usersDescription: Rounding function for signal prices revised.

Version 5.5.3.6

New functionsPlant code is not evaluated during search with VINAffects: All usersDescription: Plant code is evaluated during search with VIN.Resource bundles for Slovenian and GreekAffects: All usersDescription: New resource bundles for Slovenian and Greek

BugfixesSearch via package groups does not take into account the replacing partAffects: All usersDescription: Search via package groups takes into account the replacing part.Prices in the shopping cart cannot be changedAffects: DealerDescription: Prices in shopping cart can be changed.Search via package groups with VIN does not take into account some filters (KG (design group)/ANR (job number))Affects: All usersDescription: Search via package groups with VIN takes into account all filters.Check location of elements in group managementAffects: All usersDescription: The GUI in the group management has been revised.Package search faulty in case of grouping according to steering typeAffects: All usersDescription: Package search also works in case of grouping according to steering type.Deletion of calculation parameters in PRODAffects: DealerDescription: Deletion of calculation parameters in PROD corrected.

Version 5.5.3.5

BugfixesPackages with model types (baumuster) (******) cannot be exportedAffects: All usersDescription: Packages with model types (baumuster) (******) can be exported.

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Unintended deletion of calculation parameters in PRODAffects: DealerDescription: Unintended deletion of calculation parameters in PROD is prevented.

Version 5.5.3.4

BugfixesNewly created packages cannot be published at dealersAffects: MarketDescription: Now possible to publish newly created packages at dealers, problem corrected.Labour rates are incorrectly savedAffects: All usersDescription: Now possible to correctly save labour rates, problem corrected.Error message when selecting different calculation typesAffects:All usersDescription: Error message when selecting different calculation types has been corrected.Web service interface "SPPSServiceProviderOnline" responds with errorAffects: Web serviceDescription: Web service interface "SPPSServiceProviderOnline" has been corrected.Search for best package does not take into account any optional equipment (SA) codes (search with VIN)Affects: All usersDescription: Search for best package does not take into account any optional equipment (SA) codes (search with VIN) hasbeen corrected.Incorrect message after ASRA importAffects: HQDescription: Message after ASRA import has been corrected.Package groups cannot be exportedAffects: All usersDescription: Package group export has been corrected.Default selection of packages in service managementAffects: DealerDescription: Default selection of packages in service management has been corrected.Incorrect prices in the shopping cart report as a service advisorAffects: Dealer, service advisorDescription: Report has been corrected.Incorrect display in the package calculationAffects: All usersDescription: Display in the package calculation has been corrected.Random colouring of "DMS prices" column after exportAffects: All usersDescription: Colouring of "DMS prices" column after export has been corrected.Incorrect display of reduced/extended packages without reloadAffects: All usersDescription: Display of reduced/extended packages has been corrected.Package content is no longer displayed after extensionAffects: All usersDescription: Display of extended packages has been corrected.Export of shopping cart prices to shopping cart file incorrect (package instead of DM price)Affects: DealerDescription: Shopping cart file has been corrected.Packages with wildcards are not displayed when loading via groupsAffects: All usersDescription: Packages with wildcards are displayed when loading via groups.Packages with model types (baumuster) (******) cannot be exportedAffects: All usersDescription: Packages with model types (baumuster) (******) can be exported.Help pages for new functions cannot be called up

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Affects: All usersDescription: Help pages for new functions can be called upUnnecessary loading of package filters when loading the applicationAffects: All usersDescription: Loading of package filters has been corrected.Long Q numbers are not imported (ES1/ES2 code check)Affects: HQ, marketDescription: Long Q numbers are imported (ES1/ES2 code check deleted).Missing mapping in client configuration for language importAffects: All usersDescription: Mapping in client configuration for language import corrected.Editing of order groups results in deletion from dealer viewAffects: All usersDescription: Editing of order groups corrected.Modified packages do not appear in the folder "Accept updated packages"Affects: All usersDescription: Modified packages appear in the folder "Accept updated packages".Problem when deleting package groups in MPCAffects: MarketDescription: Problem when deleting package groups in MPC corrected.

Version 5.5.3.0

New functionsModel series-dependent labour ratesAffects: All usersDescription: Support of model type-(baumuster)/model series-specific labour ratesPackage texts suitable for customersAffects: All users, interface (XP web service)Description: Display of short and long package texts that can be understood by the customers (MBConnect)Price differentiationAffects: All usersDescription: Support of multiple package prices via package groupsExpanded calculation typesAffects: All usersDescription: New package price formation option via mark-ups/discounts for the operations and parts contained in thepackages.Signal price functionAffects: All usersDescription: Extended rounding function for package pricesPackages with alphanumeric variant parts list (SAA) numbers cannot be importedAffects: All usersDescription: The validation for the variant parts list (SAA) numbers has been expanded.Change in price calculation basis does not lead to a recalculationAffects: MPC and DPM usersDescription: A recalculation is carried out in the case of a change to the price calculation basis.

BugfixesDisplay of left-hand steering packages when market is configured for "Only right-hand drives"Affects: DealerDescription: The display of LHD packages in a pure RHD market has been corrected.Problem with XP in case of parts with incorrect ES1 or ES2 codeAffects: All usersDescription: Validation of ES1 (2-digit) and ES2 (4-digit) during part import and in the GUI.Incorrect VAT shown in PDF printoutAffects:Oman market

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Description: The incorrect VAT has been corrected.Client-side cancellation of operation text importAffects: HQDescription: Error during import has been eliminated.

Version 5.4.7

New functionsASRA texts should be displayed in the GUI and in PDFsAffects: All usersDescription: The ASRA texts are displayed in the GUI and in PDFsExtend/reduce package scopeAffects: All usersDescription: SPPS makes available the functions for extending/reducing the package scopeDisplay of gross/net pricesAffects: All usersDescription: Display of gross and net prices in the GUI and formsPackage search – Transparency/grouping/ASRA importAffects: All usersDescription: Implementation of package search – Transparency/grouping/ASRA importImplementation of Xentry Portal integration guide + damage codes + operation textsAffects: All usersDescription: Implementation of the Xentry Portal integration guide + damage codes + operation textsShopping cart/service management changesAffects: All usersDescription: Implementation of shopping cart/service management changes

BugfixesDisplay of packages for a workshop code on the model type (baumuster) level or VIN level Affects: DealerDescription: The packages must be displayed on both levels.Error when copying packagesAffects: All usersDescription: Packages that can be copied are created and displayed in the view.During package import: Sorting according to context erroneousAffects: HQ, MPC and DPM usersDescription: The sorting according to context has been corrected for package import.Package search with VIN and validity range with wildcards finds no packagesAffects: All usersDescription: The package search with VIN and validity range with wildcards now finds packagesError when updating packagesAffects: All usersDescription: The error when updating packages has been eliminatedFDOK (vehicle documentation system) monitoring responds with a warningAffects: AdministratorsDescription: The error in FDOK monitoring has been eliminatedMonitoring displays obsolete connections after cancellationAffects: AdministratorsDescription: The error in FDOK relating to the display of the connections has been eliminatedDuplicate parts when function "Add content" is usedAffects: All usersDescription: The error in the "Add content" function for parts has been correctedAddition of empty operations and duplicate partsAffects: All usersDescription: The error in the "Add content" function for parts and empty operations has been correctedPackages disappear from the view after the calculation of an already-published packageAffects: All users

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Description: Packages no longer disappear from the view after the calculation of an already published packageJob notification missing in case of "Withdraw packages"Affects: All usersDescription: Job notification sent in case of "Withdraw packages"Search for packages with major assembly indication in the format 6-1-7-7 erroneousAffects: All usersDescription: The search for packages with major assembly indication in the format 6-1-7-7 worksPackage creation possible with 7-digit sequential numberAffects: All usersDescription: Package creation with 7-digit sequential number is no longer possibleDuring export of package texts: Deletion of blank characters in package texts that are in bracketsAffects: All usersDescription: Blank characters are retained during the export of the package texts.Price file import possible without option selectionAffects: MPC and DPM usersDescription: It is no longer possible to start a price file import without selecting an optionMonitoring (verbose=true) does not provide a value for the second database connectionAffects: AdministratorsDescription: Monitoring (verbose=true) provides values for the second database connectionCreating branch offices without a nameAffects: All usersDescription: It is no longer possible to create branch offices without a nameError 500 in case of express service appointment in ESERVICEAffects: FO usersDescription: Error 500 in case of express service appointment in ESERVICE has been eliminatedThe field content is not deleted after the addition of a model type (baumuster) to the validityAffects: All usersDescription: The field content is deleted after the addition of a model type (baumuster)Package export: Max. number in case of package filtersAffects: All usersDescription: The number of selected package filters is retainedDeactivate online interfaceAffects: All usersDescription: The online interface has been deactivatedDisplay of incorrect text when deleting packagesAffects: All usersDescription: The text display when deleting packages has been correctedError message in SPPS after dealer selection via DealerLocatorAffects: All usersDescription: The DealerLocator in SPPS is working againLabour rates are overwritten with random values during the creation of a branch officeAffects: MPC and DPM usersDescription: The labour rates are no longer overwritten during the creation of a branch officeCreation of packages with alphanumeric VINs/major assembliesAffects: MPC and DPM usersDescription: The creation of packages with alphanumeric VINs/major assemblies has been correctedOperations with non-ASRA texts are not displayedAffects: All usersDescription: Operations without ASRA texts are displayedIncorrect information on missing packages in service management (XP interfaces relevant)Affects: All usersDescription: The display of the packages in the service management has been corrected

Version 5.3.6

BugfixesWhite packages in the service management system at the dealer

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Affects:Dealers Description: Only packages which are complete and which have been accepted by the dealer are shown in the servicemanagement system.Update of operation times in French window for ASSYST A/B/PLUS and Fleetboard Affects:Dealers Description: Error when displaying the duration of the selected packages for the languages (French or Hungarian) has beeneliminated.

Version 5.3.5

BugfixesMandatory check for shopping cart paths updated Affects:DealersDescription: Only one of the two paths (TXT or XML) must be entered and valid.Import of parts price file with single-digit discount groups (e.g. M) Affects:All users Description: The parts price file import no longer cancels in the case of single-digit discount groups.Error when updating the core package Affects:All usersDescription: Error when updating the core package has been eliminated.Import of larger parts price files not fully carried outAffects:All users Description: Error when importing larger parts price files has been eliminated.

Version 5.3.4

BugfixesDefault values for package export options incorrect Affects:All users Description: The default values for the package export with DMS type "SPPS" and "SPPS XML" have been updated.Incorrect file extension in the case of package export as ZIP fileAffects:All users Description: The original extension is no longer truncated in the case of a package export in a ZIP file.

Version 5.3.3

BugfixesDefault values for package export option incorrect Affects:All usersDescription: The default values for the package export options "Export package prices incl. VAT" and "Export WHC" havebeen updated.The package search with the vehicle identification number and a validity range with wildcards finds no packages.Affects: All usersDescription: The model type (baumuster) FROM and TO fields have been converted to a numerical input; an error-freesearch is thus again possible.

Version 5.3.2

New functionsPackage import with the import formatAffects:HQ, MPC and DPM usersDescription: The package import is completely new and is now based on a newly defined XML-based format.

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New XML-based package export formatAffects:HQ, MPC and DPM usersDescription: A new, XML-based format can be selected.The central storage of user-specific configurationsAffects:All usersDescription: User-specific configuration settings are now saved centrally so that users have their configuration available atdiffering locations.Performance and stability improvementsAffects:All usersDescription: Numerous performance and stability improvements have been made.Several similar operations and parts are possible per packageAffects:All usersDescription: Several similar operations and parts can now be added to a package.It is possible to manually delete synchronisation locksAffects:ADMIN usersDescription: The synchronisation locks can now be manually deleted.

BugfixesThe error when saving special characters has been fixedAffects:All usersDescription: The saving of special characters such as umlauts has been fixed.The update problems in some list views has been fixedAffects:All usersDescription: When manipulating lists (adding, changing, deleting) some lists were not updated correctly.Input validation corrected and extendedAffects:All usersDescription: The validation of input in numerous fields (e.g. VAT) has been corrected.Saving the sorting of tablesAffects:All usersDescription: Not all table sortings have been saved for specific users.Error message and error handling when creating a new dealer correctedAffects:MPC usersDescription: If a dealer could not be created due to incorrect entries, the dialogue box was still closed.Price group assignments are multiplied outAffects:MPC and DPM usersDescription: The display of a created price group assignment has been corrected.For the export of packages in zip files, the files are not shown in the zip fileAffects:MPC and DPM usersDescription: The creation of the ZIP file has been corrected.Negative values in the definition of part prices fileAffects:MPC and DPM usersDescription: The validation of the part prices file has been corrected and improved.The import of text codes is possible, although the language is not available in the marketAffects:MPC usersDescription: Text codes are imported only for languages that have been defined for the corresponding market.Correction in the saving of package dataAffects:All usersDescription: Under certain circumstances, on saving packages, the detailed descriptions were lost.Correction of the language switchingAffects:All usersDescription: When switching the language, some parts of the user interface were not updated.The updates of packages is not forced (change to the master data)Affects:All usersDescription: The update of packages when changes are made to them has been corrected.The sorting of tables has been correctedAffects:All usersDescription: The sorting of tables took a long time if certain columns were selected.The priority of the workshop code versus the service code in the interface (XP-WebService)Affects:All users, interfaces

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Description: The display of results lists in the client and on the interfaces has been made consistent.Error in the import of part prices – wrong line numbers are shownAffects:MPC and DPM usersDescription: The error handling has been corrected.The description of text codes in packages is lost on importing if they are extra longAffects:MPC and DPM usersDescription: The import of package texts has been corrected and improved.The formatting of numeric fields when the language is switched has been correctedAffects:All usersDescription: The display of numeric fields was not updated when the language was changed.Differing lengths of input fields for identical attributes standardisedAffects:All usersDescription: Special: Action text for package groups.The updating of the display of packages has been corrected for group assignments.Affects:All usersDescription: The package view was not updated for a group assignment."Export package(s)": "Export package(s)" panel may not be visible for the "BSA" role.Affects:BSA usersDescription: BSA users are not allowed to export packages.The editing of package texts has been correctedAffects:MPC usersDescription: Not all of the package language entries were displayed.An error when changing the language for the content has been correctedAffects:All usersDescription: When switching the language for the content, the entries for parts were not updated.Error handling when importing part prices correctedAffects:MPC usersDescription: When importing part prices, the display of errors has been corrected.The display of packages after an update has been correctedAffects:All usersDescription: The display of an updated package has been corrected.The editing of original parts has been correctedAffects:All usersDescription: Under certain circumstances, the editing was faulty.The check function for the optional extras rule has been correctedAffects:All usersDescription: The function to check an optional extras rule has been corrected.The time of the last import of the part prices file is not shownAffects:All usersDescription: The date and time of the last import of a package was not properly displayed under certain circumstances.Package texts that have not been translated do not appear as empty linesAffects:All usersDescription: When exporting package texts, no empty entries were created for existing text codes.Improved validation of entries and importsAffects:All usersDescription: Numerous validations for entries and imports have been corrected.Log-in problem for users with access to alphanumeric GROUP-IDsAffects:All usersDescription: Under certain circumstances, users with access to workshops with alphanumeric GROUP-IDs could not logon.

Version 5.2.3New functions

The channel description for Fleetboard is displayed in two lines

Bugfixes34/146 28/03/2017

When creating or editing assignments to price groups, it is not possible to enter a wildcard (*) in the operation number fieldOperations and parts cannot be removed via "Remove content"

Version 5.2.2

New functionsHelp pages expanded and new languages addedAffects: All usersDescription: Help pages have been expanded and new languages added.

BugfixesTruck maintenance management: Tooltip for current status was incorrectly displayed.Affects: Market, dealersDescription: Some statuses are not correctly displayed in the tool-tip.Folder "Information": Sorting according to status leads to problemsAffects:DealersDescription: Sorting according to certain columns leads to an incorrect data selection.Damage codes cannot be removedAffects: Market, dealersDescription: Damage codes added to package can no longer be deleted.Time of last import of part price data not displayedAffects: Market Description: The time of the last import run is not displayed.DSA has the option to approve service packages on the InternetAffects:MarketDescription: The allocation of rights to approve packages on the Internet have been corrected.Truck maintenance management: MPCSA can change MPC dataAffects:MarketDescription: The rights were not correctly checked in the case of data changes to the MPC data.ESERVICE cannot be called upAffects: All usersDescription: The ESERVICE module cannot be called up due to faulty deployment.Web service request VIN sends wrong packageAffects: Web servicesDescription: The web service also sends packages that have not yet been accepted by the workshop.Loading of service packages without operations leads to errorsAffects: Web servicesDescription: An incorrect service package status request (packages without operations) leads to errors.Decimals incorrect in operation items (e.g. 4.2)Affects: Web servicesDescription: Rounding of results has been corrected.Package prices differ between SPPS (service package pricing system) and the shopping cart (printout) (DCE 21)Affects: DealersDescription: The shopping basket printout has been corrected and expanded with output of the VAT of the exchange value.SQL exception when deleting a workshop (Fleetboard vehicles)Affects: MarketDescription: A dealer cannot be deleted as long as Fleetboard vehicles are allocated to it. Corresponding message added.Group assignment application freezes upAffects: Market, dealersDescription: In certain situations the client application freezes up when creating a group. This has been corrected.Job administration and job processingAffects: MarketDescription: Various corrections made for administration and processing.Package creation: Incomplete operation items can be createdAffects:Market, dealersDescription: The input check has been accordingly expanded.Fleetboard: YELLOW/RED marking not visible for selected vehiclesAffects:Market, dealers

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Description: Inverse display for selection corrected.Visibility buttons for part mappings are dependent on MPC options Affects: MarketDescription: The visibility of the buttons was incorrectly determined – the checking of rights has been corrected.Deletion of a market in which you are registered.Affects: MarketDescription: It was possible to delete a market in which you are currently logged on. Now, there is a correspondingmessage when this is attempted.Part import: Incorrect discount groups – Group name empty (discount (%) is displayed)Affects:MarketDescription: Parts with an empty group name are also imported during the part import. In such cases, the part import iscancelled with a corresponding message.Memory management: Avoiding memory overflowAffects:AllDescription: Workaround installed to prevent a product error.Added operations are shown without net list priceAffects: Market, dealersDescription: Display was incorrect and has been rectified.Entry of negative discount groups in workplace is possibleAffects: Market, dealersDescription: Entry verification was faulty and has been corrected.Incomprehensible fault message when importing price fileAffects: MarketDescription: When price data could not be imported, e.g. due to faulty coding, the message could not be understood. Themessage has been changed accordingly.Error when changing language in Fleetboard (brake wear)Affects: Market, dealersDescription: When the language was changed, not all texts were displayed in the selected language.Assembly and operation number fields allow special charactersAffects: Market, dealersDescription: Entry validation corrected accordingly.Part numbers can be entered with lower-case lettersAffects: Market, dealersDescription: Lower-case letters entered are now automatically changed to upper-case.Rule creation (workshop code / service code / service AB) – name is not a required fieldAffects: Market, dealersDescription: Entry validation corrected accordingly.Optional extras rule field allows all special charactersAffects: Market, dealersDescription: Entry validation corrected accordingly so that only letters, numbers and special characters -+()/ are possible.Handling of package groupsAffects: Market, dealersDescription: Administration of groups has been corrected regarding multiple points.Damage codes cannot be added via the "Add content to packages" dialogueAffects: Market, dealersDescription: Damage codes can now be edited via the "Add content" and "Remove content" windows.Runtime exception when group is rejectedAffects: Market, dealersDescription: An error occurred when rejecting a group. This has been corrected.View not updated after removing packages from groupsAffects: Market, dealersDescription: View now updated correctly.The details of a group are displayed after being deletedAffects: Market, dealersDescription: The corresponding fields are now deleted.VAT rate shown as "not set" when language is changed (empty field outlined in red)Affects: Market, dealersDescription: VAT rate now shown accordingly.Truck maintenance management: Service computer reset (implicitly) generates a workshop assignment to the MPC

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Affects:MarketDescription: An implicit assignment to an MPC is now no longer explicitly listed in the history.Currency – required fields can be erasedAffects: MarketDescription: Entry validation corrected.Language creation: Field too smallAffects:MarketDescription: Input field has been accordingly enlarged.Discount group entry written over without notificationAffects: Market, dealersDescription: The existing discount groups can no longer be easily overwritten – a corresponding message now appears.SQL error when creating a new part replacement when part number is too longAffects: Market, dealersDescription: Entry validation corrected. Entering part numbers that are too long is no longer possible.In the "Create workshop code" and "Create service code" dialogues, the required fields are no longer outlined inredAffects: Market, dealersDescription: The required fields in the dialogue are not outlined in red.Texts in the "Delete Assyst AB rules" and AssystPLUS "No rules selected" dialogues are partially incorrectAffects: DealersDescription: Texts have been corrected."OK" without function when editing labour ratesAffects: Market, dealersDescription: Entry validation corrected."Branch" button permanently active in dealer administrationAffects: MarketDescription: The button is now only active when a main distributor is selected.When exporting packages in SPPS format, no sales designation is exportedAffects: MarketDescription: The sales designation is now exported.Entry of long descriptions (edit service codes) sometimes leads to SQL exceptionsAffects: Market, dealersDescription: The corresponding data bank field has been expanded.Copying dealer list into the clipboard – incompleteAffects: MarketDescription: When copying (Ctrl-C), not all table fields are copied into the clipboard.

Version 5.2.0

New functionsIt is possible to add damage codes when creating packages Affects: All usersDescription: Damage codes can be added when creating packages manually.Truck maintenance managementAffects: All usersDescription: Management of truck maintenance work.

BugfixesPackage creation: Addition of multiple model types (baumuster)Affects: Market, dealersDescription: One and the same model type (baumuster) could be added multiple times to a package.Changing the designation of a workshop/service code does not work properlyAffects: Market, dealersDescription: Associated ASSYST PLUS rules are not correctly displayed when the designation is changed.Problems with decimal fractions if Swiss language settings (WIN) are usedAffects: Market, dealersDescription: Input validations fail due to incorrectly initialised language settings.

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Newly added parts are not displayed in the detailed view Affects: Market, dealersDescription: Newly added parts/operation items are not directly displayed in the detailed view, rather only with a delay andwhen the package is selected again in the selection window on the left-hand side.Focus management in the dialogue "Branch/head office selection"Affects: Market, dealersDescription: Focus on selected entries was immediately lost again.Language switch correctedAffects: Market, dealersDescription: Not all lists were updated during the language switch.Packages not visible after acceptance from "Rejected packages"Affects: Market, dealersDescription: Packages are incorrectly displayed after acceptance.Incorrect visibility of role-specific buttonsAffects: Market, dealersDescription: Visibility of some role-specific buttons incorrect.Incorrect table sorting after drag and dropAffects: Market, dealersDescription: Incorrect sorting after resorting of table columns.Incorrect linking in help pagesAffects: Market, dealersDescription: Incorrect link in the help pages when returning to the overview.

Version 5.1.2

New functionsUpdating languagesAffects:All usersDescription: Translations for English, Polish, Portuguese and French updated.Translation for Chinese added.

BugfixesScrolling in the package filter list with the model type (baumuster) filter was very slowAffects: Market, dealersDescription: When the table with package filters was additionally filtered for a model type (baumuster), scrolling in thetable was very slow.

Version 5.1.1

New functionsImprovement in technical stabilityDescription: Internal measures to improve stability and error diagnosisOffers in PDF form for smart customers are generated with the smart logoAffects: DealerDescription: Offers for smart are now generated with a smart logo instead of a Daimler logo.Offers in PDF form with new Mercedes-Benz logoAffects: DealerDescription: The Mercedes-Benz logo that is used has been updated.Return values for reconditioned parts are shown in the PDF printoutAffects: DealerDescription: The return value of reconditioned parts is also shown in the PDF printout. The previous package pricecalculation already included the return value.Assignment of service codes to workshop codes can be differentiated in a more precise mannerAffects: Market

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Description: During the assignment of the service codes to the workshop codes, you can now select which ASSYST PLUSrules of the workshop code are used.Changeover of vehicle master data to import from product overviewAffects: Market, dealersDescription: PUE files are now used as the import source for the vehicle master data. The data in the database has beeninternationalised so that changes now no longer require a new software version.

BugfixesDSA can edit the labour rates & parts pricesAffects: DealerDescription: DSA was able to edit the labour rates and parts prices by double-clicking on the table.Undefined parts can now no longer be deleted.Affects: Market, dealersDescription: Undefined parts can be edited but no longer deleted. This prevents loss of part numbers.The service management system finds packages that are still classified as incoming.Affects: DealerDescription: Packages located in the inbox that have not yet been taken over were displayed in the service managementas a search result.Incorrect package display when changing from the button "Details" to "Parts/operation"/Unintended return to firstpackage in the selection listAffects: Market, dealersDescription: The package navigation when changing tabs (e.g. "Details", "Parts/operation") was incorrect, the first packageof the selected list was thus automatically jumped to under certain circumstances.Missing damage codesAffects: DealerDescription: The damage codes were not updated during the package updates on the dealer level.Deleted packages are delivered by the interface (web service)Affects: Service clients of SPPSDescription: Due to the Dap web service interface, packages marked as deleted in SPPS were also delivered.

Version 5.0.5

BugfixesDutch language could not be selected.Affects: Market, dealers.Update of the English translation.Affects: Market, dealers.

Version 5.0.1

New functionsInternal software enhancementsAffects: External interfaces, PAI platform

BugfixesPackage selection is retained during the display of the package detailsAffects: Market, dealersDescription: Where package details are displayed for a list of packages, the selected package is retained when you changebetween the detail tabs.

Version 4.10.1

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New functionsDisplay of damage codes for packagesAffects: Market, dealersDescription: In the package management, the damage codes for the packages are displayed in a new tabDisplay of the labour rate assignment in the package managementAffects: Market, dealersDescription: In the package management, the assigned labour rate and net list price are displayed for the work units.Package export in UTF-8 format optionally with or without byte order markAffects: Market, dealersDescription: During package export in UTF-8 format, you can now select whether a byte order mark (BOM) should bewritten or not. A BOM is necessary e.g. for Autoline.Saving the table sortingAffects: Market, dealersDescription: The table sorting settings are saved when the application is exited and opened again the next time theapplication is started.Different designations, tooltips and icons with a more comprehensible designAffects: Market, dealersDescription: Different texts and icons were replaced by versions that can be more easily understood.

BugfixesNo specification of file ending when setting the shopping cart fileAffects: DealerDescription: If a file name without file ending is indicated for the shopping cart file, the file ending is now automaticallyadded.

Version 4.9.0

New functionsInternal software enhancementsAffects: External interfaces

Version 4.8.1

New functionsChange in currency processingAffects: Market, dealersDescription: A price was previously displayed by displaying the value and currency abbreviation (e.g. "EUR") within a textfield. The currency sign (e.g. "€") will, in the future, be displayed next to the text field.

Differentiation between LHD and RHD packagesAffects: Market, dealersDescription: In the market, you can define whether only LHD, only RHD or both types of packages are edited. If it isdefined to be dealt with only left-hand or right-hand packages, the presentation will remain unchanged in the market and atthe dealers. If it is defined that both left-hand drive and right-hand drive packages will be processed the user can selectedin the package selection, which packages should be displayed. In addition, the packages in the lists are markedaccordingly.

Restriction on number of service packages that may be simultaneously loadedAffects: Market, dealersDescription: In package management and during package export, the table rows for package selection are marked. Thenumber of permitted lines can be individually limited by headquarters for each section.

Discount groups with 0%

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Affects: Market, dealersDescription: New discount groups previously had the value "0%". Discounts for all groups except "00" had to be changeduntil now. In future, a value of "0%" discount is allowed for all groups. The value of new discount groups is empty andneeds to be set.

Shopping cart printoutAffects: DealerDescription: Customer data can be entered before the shopping cart is printed out. These details are shown on theprintout. Additionally, you can choose between 4 different versions (with more or less detail).

Individual selection of WHC in package exportAffects: Market, dealersDescription: Up to now, the WHC was always also exported during the package export. This resulted in packages beingwritten into the export file multiple times if the package's model designation allowed for more than one WMC. It is nowpossible to select whether the WMC is to be included when exporting a package. If it is not included, the export file will besmaller as no packages are duplicated.

Adjustment of package selection during package exportAffects: Market, dealersDescription: The selection of the packages during package export was adjusted to the selection of the packages in thepackage management. In particular, it is now possible to select all, your own or MPC packages.

BugfixesPackage calculation of service packages that contain parts with refund valuesAffects: Market, dealersDescription: The refund value is taken into account during the calculation of the part purchase price.

Version 4.7.0

New functionsLoginAffects: Market, dealersDescription: During login, images of current vehicle models appear.

MessagesAffects: HQ, market, dealersDescription: Messages can be created by HQ for MPC (HQ for markets), by MPC for DPM (market for Dealer PackageManager) and by DPM for DSA/BSA (Dealer Package Manager for Dealer/Branch Service Advisor). Messages are displayedafter the log-in process is complete. This feature can be switched off under Options.

Package management: Calculated valuesAffects: Market, dealersDescription: The calculated values of a package are displayed in greater detail.

Package management: Construction feasibility and optional equipment (SA) rulesAffects: Market, dealersDescription: Whether a construction feasibility or optional equipment (SA) rule is valid and how it is interpreted can bedisplayed in a dialogue.

Workplace: Package exportAffects: Market, dealersDescription: For every DMS export format, there is an additional "All major assemblies" format available that contains allmajor assemblies and the optional equipment (SA) rules.

Workplace: Package exportAffects: Market, dealersDescription: The ES2 of the parts is also exported.

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Workplace: Labour ratesAffects: Market, dealersDescription: Multiple lines can now be simultaneously selected.

Fleetboard: Major assemblies and optional equipment (SA) rulesAffects: HQDescription: 8 major assemblies and one optional equipment (SA) rule can be defined in the Fleetboard rules.

Fleetboard: Time-based maintenanceAffects: HQDescription: In a Fleetboard rule, you can define the time-based maintenance 1..25 for which it is valid.

Fleetboard: Brake wearAffects: DealersDescription: The brake wear of a vehicle is displayed. A limiting value for brake wear can be defined in the options. Thestandard value is 75 %. If this brake wear limit has been exceeded, the value will be shown with a red background.

BugfixesVarious bugfixes

Version 4.6.0

New functionsDivisionsAffects: Market, dealersDescription: In the future, the individual vehicle model series will be assigned in the HQ to one of the divisions PassengerCars, Vans, Trucks or smart. If, for example, a dealer's system is set up to display only passenger car packages, only those packages in which thepassenger car division has been defined for the vehicle model series will be displayed. As before, the division assignment ofa package also determines which labour rate is to be used for calculating the package. Note: The leading number of the package number was used to determine the division of a package up to version 4.5.3. Rule: If no division is defined in the HQ for the model type (baumuster) (e.g. for ***.***), the package is then – regardlessof the settings at the dealer – always displayed and always calculated with the labour rate for passenger cars.

BugfixesVarious bugfixes

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SPPS – User Documents > Administration > MPC >

Jobs

The "Part mapping" function is called up via "View/Administration".The jobs can be filtered and displayed according to their current status via the individual subtabs .Each column can be sorted in ascending or descending order using the arrow .All jobs and their current status are displayed. The list can be updated as required .

Element Function

"Jobs" tab Displays all jobs and their current status.

"All" subtab Displays all jobs.

"Pending" subtab Displays all jobs that are pending.

"started" subtab Displays all jobs that have been started.

"Cancelled" subtab Displays all jobs that have been cancelled.

"Finished" subtab Displays all jobs that have been finished.

Position in the job queue Indicates the position in the job queue.

Job ID Indicates the job ID.

Job type Indicates the job type.

Priority #1 Indicates the prioritisation of the job type.

Priority #2 Regulates the order within priority #1.

User name Indicates the user who created the job.

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Do not start before Indicates when the job is to be started.

started Indicates when the job was started.

Cancel #1 Indicates the date on which the job was cancelled for the first time.

Cancel #2 Indicates the date on which the job was cancelled for the second time.

Cancel #3 Indicates when the job was cancelled for the third time.

Finished Indicates when the job was finished.

Quantity of packages Indicates the number of packages in the job.

Overwrite discount group Indicates whether discount groups were overwritten.

Overwrite description Indicates whether descriptions were overwritten.

Overwrite price Indicates whether prices were overwritten.

E-mail address for confirmation Indicates the e-mail address(es) to which notifications for the import process aresent.

Updates the job overview.

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SPPS help > Workplace > MPC >

MPC options - Basic settings

DescriptionThis view must be used to configure all basic settings of the company, which are valid for the complete company. The datathat is set here forms the basis for all subsequent calculations or functions.Depending on the MPC, wage rates are available for the service packages based on work units or hours.1 working hour is equivalent to 12 work unit. The contents of the delivered data records thus deviate. A correspondingparameter setting ensures a correct calculation.

Overview of controls"Basic settings" tab (apply only to the entire MPC)

Caption Element Function

Basic data VAT rate The valid VAT rate.

Price base The packages are imported in hours or work units. The unit used for thisMPC is displayed here.

Language (data) The displayed language of the package descriptions.

Dealers may changepart replacements

The option activates the possibility of creating part replacements fordealers.

Part pricemarkup/discount

The option activates the possibility of specifying a general markup ordiscount for part prices by connected dealers.

Calculation detailsvisible in reports

The option activates the display of the calculation details in theinformation.

Marketing strategy Show prices on MPClevel

Whether prices are displayed at the MPC level is specified here.

Steering system The view is for controlling the package management view for steering.

LHD and RHD vehicles Packages are displayed in the package management system for left-handand right-hand drive vehicles.

LHD vehicles Only packages for left-hand drive vehicles are displayed in the packagemanagement system.

RHD vehicles Only packages for right-hand drive vehicles are displayed in the packagemanagement system.

Further MPC options:

MPC options - Workplace settingsMPC options - Settings for job processing

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SPPS – User Documents > Workplace > MPC >

MPC options - Workplace settings

DescriptionIn this view, basic settings are made which only apply to this workplace or for this user.


"Workplace settings" tab (valid only for this workplace)

Caption Function

Settings for AcrobatReader

This field can be left empty. Then the program set as the Windows standard for PDF files is used toopen the reports. It is usually Acrobat Reader. A special version can be configured here forexample. The selected font can also remain empty. In this case the standard font is used. If,however, a special font (e.g. arial.ttf) is desired, it can be selected here.


General settingsSettings for job processing

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SPPS – User Documents > Workplace > MPC >

MPC Options - Settings for Job Processing

DescriptionIn this view, settings are made when the e-service front-end is used and packages are published on the Internet.

Overview of controls"Settings for job processing" tab

Caption Function

email settings after job processing

email for part pricecomparison

The comparison takes a very long time and is carried out in the background of the SPPS server.Information is sent to the email address which was entered once the part price comparison iscarried out.Concurrently, all dealers are informed of the part price update if the second email address isentered in general dealer options. Using "Edit text", the individual text can be used in the email

email for packageapproval

Release of packages to dealers takes a long time and is carried out in the background on theSPPS server. Information is sent to the email address which was entered once package approvaloccurs.All dealers are informed at the same time of the part price update if the second email address isentered in general dealer options. Using "Edit text", the individual text can be used in the email

email for the creation ofnew dealer packages

Information is sent to the email address which was entered once dealer packages are created.

Settings for user support

email for new userapplication

An email is sent the address entered if the dealer would like to register new users for SPPSaccess. Normally, the address of the user/password admin is entered here


Basic settingsWorkplace settings

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SPPS help > Workplace >Package manager (dealer)>

Dealer options - Basic settings

DescriptionThis view must be used to configure all basic settings of the company and are valid for the complete company.The data set here forms the basis for all subsequent calculations or functions.

Overview of controls"Basic settings" tab (apply to the complete company)

Caption Element Function

Basic settings Company Name of the company

Dealer number Dealer number of the company (is set by the market)

Address 1 Address field 1

Address 2 Address field 2

Street / housenumber

Street / house number

Postal Code /City

Postal code / city

Telephone Telephone number (is displayed on the Internet).

Fax Fax number (is displayed on the Internet).

E-mail,customeradviser

E-mail address for the customer (is displayed on the Internet).

Dealer packagemanager e-mail

Personal contact at the company, normally the package manager. This e-mailaddress is automatically notified in the event of all content-related changes, e.g.new package in trade-in, new part prices, etc.

Data language The displayed language of the package descriptions.

VAT rate The valid VAT rate.

Settings formarkup/discount

Value (%) Value of the markup or discount. Is a percentage value. Only numbers between 1and 100 without decimal place can be entered.

Markup If set, a markup is added to the part prices by the percentage entered in the"Value" input field.

Discount If set, a discount is deducted from the part prices by the percentage entered inthe "Value" input field.

Office type Office processespassenger carpackages

If set, car packages are displayed in the package management system.

Office processesvan packages

If set, van packages are displayed in the package management system.

Office processestruck packages

If set, truck packages are displayed in the package management system.

Office processesSmart packages

If set, Smart packages are displayed in the package management system.

Fleets/vehicles Brake wearlimiting value(%) - Option is onlyvisible with"Fleetboard" role

The value entered at this point defines the warning threshold above which awarning is issued during the maintenance of trucks.

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Further dealer options:Dealer options - Workplace settingsWeb settings (Parts management - Own parts)Dealer options - Query user

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SPPS – User Documents > Workplace > Package manager (dealer) >

Dealer options – Workplace settings

DescriptionIn this view, basic settings are made which only apply to this workplace.

Overview of controls – "Workplace settings" heading (applies only to this workplace)

Caption Function

Settings for AcrobatReader

This field can be left empty. Then the program set as the Windows standard for PDF files will beused to open the reports. It is usually Acrobat Reader. A special version can be configured here forexample. The selected font can also remain empty. In this case the standard font is used. If,however, a special font (such as arial.ttf) is desired, it can be selected here.

Shopping cart settings The two files which are to be generated as soon as a package is placed in the shopping cart arespecified here. If necessary, it is possible to configure only one of the two files.

Other dealer options:

General settingsWeb settingsAsk user

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SPPS – User Documents > Workplace > Package Manager (Dealer/MPC) >

Parts management – own parts

DescriptionThis list contains all parts numbers created manually by MPC/the dealer. This may be necessary if a part contained in apackage is not in the parts price range of the country in question. A parts number must also be created when dealers/MPCwould like to use their own parts.

Overview of actions

Caption Function

New... Opens a dialogue box to create a new part.

Edit... Opens a dialogue box to edit the part displayed.

Delete... Deletes the selected part. To prevent accidental deletion, a confirmation dialogue box will appearbefore deletion takes place.

Overview of controls – "Web settings" tab

Caption Function

Own parts Overview of workshop's parts. Thefollowing information appears:

- Part no. with ES1 and ES2Codes- Note, whether or not this part issubject to part replacement- Part description- Part sales price and possiblereturn value- Corresponding discount group- Note, whether the part should beupdated via part price update byMPC

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Dealer option - Ask user

DescriptionIn this view, the package manager of a main workshop can apply for additional users for his main workshop and all branchworkshops. An email with the request is sent to the user help desk responsible for the market in question. The user is thencreated by the responsible processor. Because this process is not automatic, it may take a few days until the user is createdand can be used.


Caption Function

User dataName The user's surname

Name The user's first name

Existing user ID(optional)

User ID of the new user to be authorised (if known)

OfficeSelection of offices to be approved for the user.The office information and email address of the contact is listed.

Role The user's role. The following roles are possible:

- Package manager: the user can calculate packages, maintain operating data, maintain calendarsNote: this role is intended for the main workshop.

- Branch administrator: the user can read packages, maintain operating data, maintain calendarsNote: this role is intended for the branch workshop

- Service advisor: user can read packages and accept workshop appointments

Send requestAn email with the data entered is generated and sent to the user help desk. A copy of this email issent to the email address set in the workplace.

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SPPS – User Documents > Workplace > MPC Manager >

Dealer

DescriptionAdministration of participating dealerships with the option of establishing branch workshops. If needed, the operating data inthe table can be copied (ctrl+C) and pasted (ctrl+V) into an editor.

Command overview

Caption Function

New... Opens a dialogue box to create a workshopTo create a main workshop, the group ID (country code and workshop number) and the dealername must be given.Important: Please only use group IDs which for workshops which exist in GSSNPhone number, fax number and category are optionalVia the "The workshop works with pricing agreements" check box, it can be determined whetherthe workshop and all its branches contain the fixed prices established by MPC

New branch... Opens a dialogue box to create a new branch workshop for a selected main workshopTo create a main workshop, the group ID (country code and workshop number) and the dealer'sname must be given.Important: Please only use group IDs which for workshops which exist in GSSNPhone number, fax number and category are optional

Edit Opens a dialogue box to edit the selected workshop

Delete Deletes the selected workshop

Overview of display elements

Caption Function

Central offices

List of all created dealers with all required information such as dealer number, names, location,street, phone number, fax number, email, pricing agreement, eBay activity

Branch offices

List of all created branches with all required information such as dealer number, names, location,street, phone number, fax number, email , pricing agreement, eBay activity


Caption Function

Dealer packages

All newly created dealers receive all packages released by MPC after pressing the "Create dealerpackages" button.At the same time, all existing dealers are checked if all approved packages are available and up todate. If an email address is entered, the MPC manager is informed after package approval

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Parts management – undefined parts

DescriptionIf the service packages on MPC level made available by Daimler AG contain part numbers which cannot be assigned whencomparing with the parts price range, refer to the undefined parts table to find these part numbers. The cause for this may bethat a parts number in the parts price range has been replaced and the replacement could not be taken into account when thepackage was generated, or that the numbers are Q numbers for fluids (merchandise).It is not technically possible to synchronise all basic data. To process the service packages in question, parts must be definedthrough relevant sources (e.g. EKOS, ETAS, PARAGON, SPICS, ...). Merchandise must always be defined.

Overview of actions

Caption Function

Edit... Opens a dialogue box to edit the part displayed. The part must contain a description, must beassigned to a discount group and must have been given a price.

Overview of controls – "Undefined parts" tab

Caption Function

Undefined parts Overview of workshop's parts. The following information appears:

Part number with ES1 and ES2 codeNote whether or not this part is subject to part replacementPart descriptionPart sales price and possible return valueThe corresponding discount group

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Parts management - Merchandise

DescriptionFor certain parts which appear in the service packages, parts numbers are used which act as placeholders (dummies), e.g. Qnumbers. Examples are all engine oils, windscreen cleaners ... the quality of the oil is described with a Q number by DaimlerAG (e.g. 229.5). These parts numbers must be defined appropriately and adapted to circumstances by the dealer.There are two ways of doing this:1. Defining the merchandise by price, discount group and description2. Replacing the merchandise with a part from the parts catalogue or by defining one of your own partsQ numbers are not found when comparing with the parts price range, as these parts numbers are not contained there.

Overview of actions

Caption Function


Edit... Opens a dialogue box to edit the part displayed. The part must contain a description, must beassigned to a discount group and must have been given a price.

Delete... Deletes the selected part. To prevent accidental deletion, a confirmation dialogue appears beforedeletion takes place. Part cannot be deleted if it is used in packages.

Overview of controls – "Merchandise" tab

Caption Function

Merchandise Overview of all merchandise parts. The following information appears:Part number with ES1 and ES2 codesNote whether or not this part is subject to part replacementPart descriptionPart sales price and possible return valueThe corresponding discount group

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Parts management – own parts

DescriptionThis list contains all parts numbers created manually by the dealer. This may be necessary if a part contained in a package isnot in the parts price range of the country in question. A part number must also be created if dealers would like to use theirown parts.

Overview of actions

Caption Function


Edit... Opens a dialogue box to edit the part displayed.

Delete... Deletes the selected part. To prevent accidental deletion, a confirmation dialogue box will appearbefore deletion takes place.


Caption Function

Own parts Overview of workshop's parts. The following information appears:

- Part No. with ES1 and ES2 Codes- Note, whether or not this part is subject to part replacement- Part description- Part sales price and possible return value- Corresponding discount group- Note, whether the part should be updated via part price update by MPC

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Parts management – Part mapping

Part numbers included in the service packages that are delivered do not always correspond to the part numbers included in the partmaster of the dealer's Dealer Management System. This is the case, for example, with service packages that contain part numbers foroil (Q numbers).The "part mapping" function is used to replace existing part numbers to ensure that the package data corresponds to the DealerManagement System data and can be transferred to the Dealer Management System without errors. Upon leaving the Workplace, thepackage administrator is requested to recalculate the packages.The "Part mapping" function is called up by going to "View/Workplace" and then the "Parts management" tab.

If service packages contain parts that permit the optional use of parts, the corresponding part numbers can beassigned.

If part mapping is created by the MPC, it is also created at all dealers automatically. All dealers are thenautomatically assigned with recalculating the package master. The next time the dealers start SPPS, they receive amessage indicating that the packages must be recalculated.

Element Function

Overview of part mapping Overview of all replaced part numbers. The following information is output:Part number with ES1, ES2 and the unit to be replaced.Part number with ES1, ES2 and the unit that is written into the packages as a new part number.

New... Opens the "New part number mapping" window.

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Edit... Opens the "Edit part number mapping" window.

Delete... Deletes the selected part mapping

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Parts management – Part mapping – "Part number mapping" window

The "New part number mapping" and "Edit part number mapping" windows are opened on the "Part mapping" tab via the "New..."or "Edit..." action buttons respectively.In these windows, users can enter new part number mappings and edit part number mappings that have already been entered.When mapping a part number, the mapping ratio must be taken into account.

"New part number mapping" window "Edit part number mapping" window

Element Function

Original SNR For entering or editing the original part number.

Original ES1 For entering or editing the original ES1 code.

Original ES2 For entering or editing the original ES2 code.

Quantity of genuine partscorrespond to

For entering or editing the mapping ratio of the genuine part, e.g. 20:1.

A default mapping ratio of 1:1 is entered for each part number. Units may be enteredonly as whole numbers.

Quantity of replacing part For entering or editing the mapping ratio of the replacing part, e.g. 20:1.

A default mapping ratio of 1:1 is entered for each part number. Units may be enteredonly as whole numbers.

Custom SNR For entering or editing the replacing part number.

Custom ES1 For entering or editing the replacing ES1 code.

Custom ES2 For entering or editing the replacing ES2 code.

Opens the "Search part" window.

The search is carried out across all part numbers.

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Defining the mapping ratioIn the case of part number mapping that also affects the parts scope (e.g. in the case of indications of quantity), the mapping ratiomust be defined.

A default mapping ratio of 1:1 is entered for each part number. Units may be entered only as whole numbers.

If the rounded result is 0, an information message appears and the mapping ratio must be re-entered.

Example:In a data package, one bottle of oil (5 l) is replaced with oil extracted from a 100 l barrel. In order to obtain the same amount of oil,20 bottles must be replaced with one barrel (enter 20:1 in the part mapping dialogue).When the ratio is entered, the system determines a value of 0.05 as the multiplier for the calculation, and the quantities and pricesare calculated accordingly.

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Parts management – Import parts – Time-controlled import of the parts price file

There are different ways to provide, import and activate the parts price file. The step-by-step instructions describe one variant of importing theparts price file as an example.Example:A new parts price file whose content will be valid as from 1 January is being prepared. As the activation is scheduled to take place on a publicholiday and there will be no employee to carry out the activation, a time-controlled activation is set in SPPS. However, the parts price file is notavailable at the time the import is created, because of a delay in the upstream system. A time-controlled import is therefore also set for thenew parts price file.

Provision of the parts price file on the serverTime-controlled importTime-controlled activation

Important: It must be ensured that the parts price file is available on the server on the specified import date.

The following work steps are necessary:

In the menu bar, click on "View/Workplace" and then on the "Parts management/Import parts" tabs.

Select the option .

Select the option .

Use the calendar function to select the import date.

The import date has been specified and is displayed. The parts price file will be imported on the specified date.

Important: It must be ensured that the parts price file is available on the server on the specified import date.

Select the option .

Use the calendar function to select the activation date.

Important: The activation date must be after the import date.

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The activation date has been specified and is displayed. The parts price file will be activated on the specified date.

Check the import options and modify them if necessary.

Enter an e-mail address for notifications regarding the import process.

It is possible to enter multiple e-mail addresses. The e-mail addresses must be separated by a semicolon ";" or comma ",".

All required information for the import process has been provided.

Click on the action button.

The import job is started.

The progress is displayed in the "Progress" window.

The "Progress" window is always displayed, even if the date for the file import is in the future.

If other jobs are pending at the moment, the cancellation of the pending jobs must be confirmed.

"No" does not initiate the import process and takes the user back to the entry screen. Pending jobs can be viewed on the "Jobs"tab.

Confirm the information by clicking on OK.

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The import job has been initiated.


The import overview is updated. The initiated job is displayed.

E-mail notifications provide information on the progress of the job.

Import parts – Error messages

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Parts management – Import parts – Manual import of the parts price file

There are different ways to provide, import and activate the parts price file. The step-by-step instructions describe one variant of importing theparts price file as an example.Example:A new parts price file is available and can be imported directly via the client. The activation is to take place immediately after the import.

Provision of the parts price file via the clientImmediate importImmediate activation

The following work steps are necessary:

In the menu bar, click on "View/Workplace" and then on the "Parts management/Import parts" tabs.

Option is selected automatically.


The window for selecting the parts price file is displayed.

Select the desired parts price file and confirm your selection by clicking on the "Open" action button.

File path is displayed.

Do not activate action button .

If the action button is not activated, the parts price file is activated automatically once the import has been completed successfully.

Check the import options and modify them if necessary.

Enter an e-mail address for notifications regarding the import process.

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All required information for the import process has been provided.


The import job is started.

The progress is displayed in the "Progress" window.

If other jobs are pending at the moment, the cancellation of the pending jobs must be confirmed.

"No" does not initiate the import process and takes the user back to the entry screen. Pending jobs can be viewed on the "Jobs"tab.

Confirm the information by clicking on OK.

The import job has been initiated.


The import overview is updated. The initiated job is displayed.

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E-mail notifications provide information on the progress of the job.

Import parts – Error messages

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Parts Management - Importing Parts

DescriptionThe parts contained in the service packages do not contain any information about the prices or discount group. To create aconnection between the part number from the service package, the information contained in the part price range (e.g. SPICS),a comparison is required. During the import, the price data for the parts is compared to the package data. Also, thecorresponding data is assigned in SPPS. Import options offer the necessary flexibility if required. A correspondingly configureddata record is required for importing from own data.

Command overview

Caption Function

Start Import Start import of specified part price data


Caption Function

Import options

Overwrite discountgroup

Decides whether the discount group is overwritten or remains after import

Overwrite description Decides whether the description is overwritten or remains after import

Overwrite price Decides whether the price is overwritten or remains after import

Import mode

Automatic import fromserver file

This function is only available if the part price file is sent to the SPPS server automatically (e.g.with remote file transfer service). It must be configured accordingly.File information of the server file is shown if this is available

Import from file The part price file to be imported can be determined via "Select file"

email address forconfirmation

If an email address has been entered, an email will be sent to this address after successful importof the part price data

Import date Date of the last part price import

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Parts management – Import parts – Error messages

The following error messages can appear while a parts price file is being imported.

Topic Error message What to do

Duplicate ofpart number

Double part number X was found during parsing ofline Y.

Check the parts price file for duplicate entries of partnumber Y and delete the duplicate.

ES1/ES2incomplete

Line X: The ES1 code for part Y is incomplete.Line X: The content of the ES1 code for part Y isinvalid.Line X: The ES2 code for part Y is incomplete.Line X: The content of the ES2 code for part Y isinvalid.

Check the ES1 or ES2 code of part number Y in lineX in terms of completeness and conformity and modifyit.Please note:

ES1 codes are generally 2-digit codes consisting ofnumerals.ES2 codes are generally 4-digit codes with analphanumeric structure.

Important: There are parts without ES1/ES2codes.

Discountgroupmissing

Line X: The discount group for part number Y ismissing

Check the discount group of part number Y in line Xand add it.

Price missing Line X: The price for the part with part number Y ismissing

Check the price of part number Y in line X and add it.

Invalid partnumber

Line X: Part number Y is not given in the specifiedformat.

Check part number Y in line X in terms ofcompleteness and conformity and modify it.

General error An error occurred during the parsing of line X. Create an XSF ticket regarding the error.

Missing partnumber

The part number is missing Add part number.

Discountgroup is notalphanumeric

Line X: Discount group Y for part Z does not consistof two alphanumeric characters.

Check discount group Y of part number Z in line Xand modify it.Please note:

The discount group generally consists of 2 digits andhas an alphanumeric structure.

Return valueisalphanumeric

Line X: The return value for part Y is not numeric. Check the return value of part number Y in line X andmodify it.Please note:

The return value has a numeric structure.

Languagenot available

Line X: The description of part Z is not available inlanguage Y.

Check the description of part number Z in language Yin line X and modify it.

SQLexceptions

Message from SQL exception Create an XSF ticket regarding the error.

Value is toolong

The import could not be performed because a valuecould not be saved due to its length. This may becaused by the import file being coded incorrectly.Ensure that the import file is UTF-8 coded and tryagain. (Line: X)

Check whether the entries in the parts price fileconform with the valid length and modify them. Ifnecessary, modify the encoding of the parts price fileand perform the import again.Please note:

The import file must be encoded using UTF-8format.Error message possible only in the case of an MLimport.

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Parts management – Import parts

The parts included in the service packages do not contain any information on the prices or discount groups. The "Import parts" function can beused to import a parts price file that establishes a connection between the part number from the service package and the information on thepart numbers stored in the parts price range (e.g. SPICS). In this process, the parts price data is compared with the package data and assignedaccordingly.

It is possible to control how the parts price data is handled during the import via the import options.After the parts price file has been activated successfully, a message window informs the user about the changed parts prices.Only Support can delete a pending job.

The "Import parts" function is called up by going to "View/Workplace" and then the "Parts management" tab.

The "Import parts" function provides multiple import variants:The parts price file is imported either from the server or the client.The parts price file is imported either immediately or on a selected date.The parts price file is activated either immediately or on a selected date.

If there is no parts price file in SPPS on the selected date, the job is cancelled and carried out again on the following day.

Import parts – Error messagesManual import of the parts price fileTime-controlled import of the parts price file

Element Function

"File" selection area The parts price file can be imported from the server or the client. The selection is made using the option buttons:

If there is no file on the server, the "Server" option is not active and the "Client" option is selected automatically.

"Server" optionIf the "Do not import file earlier than on" option button is activated, the parts price file is imported in a time-controlled manner on theselected date. The import date can either be entered in dd.mm.yyyy format or selected using the calendar function.

Time-controlled import of the parts price file makes sense, for example, if there is a delay in the creation of the parts price file in

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the upstream system and the parts price file is not provided until a specific date.

If the option button "Automatically import changed file" is activated the parts price file is imported automatically on the following day.

If there is no parts price file on the server at the time indicated, the automatic inquiry is repeated on the following day.

"Client" option

The dialogue for selecting the parts price file is opened by clicking on the action button.

Requirement: A parts price file is available to the user.

"Data activation"selection area

If the "Do not activate data before" option button is activated, the parts price file is not activated immediately after it is imported but onthe selected date. The activation date can either be entered in dd.mm.yyyy format or selected using the calendar function.

Time-controlled activation of the parts price file makes sense, for example, if the new prices are only valid as from a specificdate.

If the activation date is in the past or before the scheduled import date, a corresponding message is displayed and the

action button is deactivated.

"Import options"selection area

Overwrite discount groupIf the "Overwrite discount group" option button is activated, the discount groups for existing parts are overwritten.

Overwrite descriptionIf the "Overwrite description" option button is activated, the descriptions for existing parts are overwritten.

Overwrite priceIf the "Overwrite price" option button is activated, the prices for existing parts are overwritten.

"Further settings"selection area

Input field "E-mail address for confirmation"It is mandatory to enter an e-mail address. All notifications regarding the import process are sent to the e-mail address provided.


"Import overview"information area

Displays information on current import processes.A complete overview of all previous and future jobs is displayed on the "Jobs" tab.

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Displays the date of the last activation of a parts price file.

Displays the status of all the parts price import and parts price activation processes that are currently set.

Job ID Displays the ID of the job.

Job type Displays whether the job in question is an import or an activation.

Status Displays the status of the job:PendingstartedCancelledFinished

Start date Start date of the job

Finished Finish date of the job Updates the import overview.

When the "Import parts" function is opened, the view is generally empty. In order to have jobs displayed, the view must beupdated using the "Refresh" action button.

Creates the job with the selected options.The following entries are required in order to start an import process:

Type of file provision and time of import E-mail address

If the entries are incomplete the action button is greyed out.

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Parts management - Discount groups

DescriptionAll parts numbers have been assigned a discount group. Discount rates are assigned to the discount groups. These, in turn,determine the conditions at which the parts can be acquired. For calculating packages, in particular target price packages, theparts discount applied determines the revenue.All discount groups be defined with a value of >=0% (exception; discount group 0). This is a requirement for switching topackage management.

Overview of actions

Caption Function

New... Opens a dialogue box to create a new discount group

Edit... Opens a dialogue box to edit the selected discount group

Delete Deletes the selected discount group Discount group cannot be deleted if it is used in parts.

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Labour rates

DescriptionThe "Labour rates" tab allows you to maintain standard labour rates as well as create new price groups and assign these tocertain construction groups/jobs.In addition, it is also made possible to assign a price group to an entire assembly by entering '****' in the operation numberfield. Here, specific operations within an assembly, which have already been assigned (with '****') to a price group, will beassigned to another price group. The assignment between the assembly / operation number and the price can be made todepend upon the model, whereby the model can consist of a combination of numbers (only left) and placeholders (only right).This means that a price for operations on assembly 54 can cause differing costs for S-class vehicles, than for A-classvehicles.Important: A mixture of placeholders ('*') and numbers (e.g. 4* or 105*) is neither permissible in the assembly nor in theoperation number field. In the model field, there can be placeholders ('*') at the end of the entry.When working out the price, all of the matching price groups will first be determined. When working out the price for anoperation, the system first checks whether an assignment exactly matches this combination of assembly and operationnumber. If this is not the case, the system determines whether a price group has been globally assigned for the associatedassembly. If this also doesn't apply, then the standard sales price for the operation will be used.The assigned operation price groups will be calculated taking the set markups or discounts into account. During thecalculation, the labour rates are also applied when determining the margin per package.Changing a standard labour rate or a price group assignment will make it necessary to recalculate the package.

Overview of actions

Caption Function

Standard labour rates

Edit... You can edit standard labour rates with the 'Edit...' button.This dialogue makes it possible to change the initial and sales rates for each MPC or dealer.

The standard labour rates cannot be deleted.

Price group

New... The buttons 'New...' and 'Edit...' can be used to create and edit price groups.

Edit... The buttons 'New...' and 'Edit...' can be used to create and edit price groups.

Create a price group The dialogues 'Enter price group' and 'Edit price group' make it possible to enter labour rates whichdeviate from the standard labour rates.

Edit price group The dialogues 'Enter price group' and 'Edit price group' make it possible to enter labour rates whichdeviate from the standard labour rates.

Delete... You can delete price groups with the 'Delete...' button. Only price groups which do not belong to aprice group assignment can be removed.

Price group assignment New... The buttons 'New...' and 'Edit...' can be used to create and edit price group assignments

Edit... The buttons 'New...' and 'Edit...' can be used to create and edit price group assignments

Enter a price groupassignment

The 'Enter price group assignment and 'Edit price group assignment dialogues facilitate theassignment of individual labour rates to specific operations

Edit a price groupassignment

The 'Enter price group assignment and 'Edit price group assignment dialogues facilitate theassignment of individual labour rates to specific operations

Delete... You can delete price group assignments with the 'Delete...' button.

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Package management - Importing a package

DescriptionThe service packages produced by Daimler AG are made available to the relevant MPCs using this function. The file nameconvention in question must be taken into consideration. SPPS recognises the file formats in question.The dealer has the option of reading in packages which correspond to the SPPS conventions, e.g. the SPPS format.

Overview of actions

Caption Function

Start upload The selected file is scanned to SPPS.

Import status With this button, the statues of the current import can be queried.


Caption Function

Context Depending on authorisation, one or several contexts are available to a user.A context can be an MPC or a dealer.

HQ: selection of MPC for which packages should be supplied.MPC: selection the MPC for which packages should be supplied.Dealer: scans packages to your own database.

A context is defined by a ticking the first column of the table.

Import mode There are 3 modes of import:Only changed packages: only packages marked new, changed or to be deleted are imported. Only deletion records: only deletion records for packages are importedComplete import: the entire content of a file is imported

Last import Information on when the last package import took place in this context.

Last successful import Information on when the last successful package import took place in this context.

File To select the package file to be imported from the package production system. A delivery note fileand an error log can also be selected.

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Package management - Exporting a package

DescriptionPackage data must be exported to allow packages managed in SPPS to be used in a dealer system. Depending on the dealersystem, various data formats are required. These data formats are predefined and can be selected via a correspondingselection window. Options are available for each export type which can be switched on when needed. Three different charactercodes can be selected:

ISO-8859-15 - ISO Western EuropeanUTF8 without BOM - 8-bit UCS transformation, format without byte order markUTF8 - 8-Bit UCS transformation format with byte order mark

During the export, the DMS prices are overwritten by the package prices in SPPS. If necessary, package volume to beexported can be restricted.The exported data record must then be imported into the dealer system. The procedure for doing so is documented in thedealer system literature.

Overview of actions

Caption Function

Start export Starts the export to the specified data with selected option

Overview of controls – "Edit" tab

Caption Function

File

Output file Dame of the file to be exported to

DMS type Dealer Management System = dealer systemMenu for selecting the dealer system-specific export file format to be used

Export deletion records This can be used only to generate deletion records from packages selected for export. Dependingon the dealer system, it is in the position to delete corresponding packages

Export deletion recordsgenerated by MPC only

This generates deletion records for all packages deleted by MPC.

Export file An individual file name and storage location for the export data can be determined using "Selectfile"

Charset(character set)

Determination of character set for export format:ISO-5988-15 - Standard: valid for most West European languagesUTF-8: valid for certain character sets character set (e.g. Polish, Russian, Chinese...)UTF-8 is supported in 2 variants, with and without BOM (byte order mark).

Filter

AssemblyOperation numberModel

Filters the number of packages which are to be exported. Wild cards cannot be used whenentering. If, for example, all A-Class packages are to be exported, "168" should be entered the"Model" field. If, for example, you wish to restrict the selection further to A 140, enter "168031".

Extended.... Individual selection of package types can be carried out here which are not limited to the filterdescribed above

Export options

Export package priceincl. VAT

If this setting is changed, the original setting for the export of the package price is changed. Thelast change is saved.

Export sales designation This setting can be used to withhold the sales designation from the package description.76/146 28/03/2017

Export WMC With this setting, the export of the WMCs (world manufacturer codes) can be activated.

Export as zip file To speed up the export and to keep the exported file small, the file can be packaged using thissetting

Export damage code Decides whether damage codes are exported

All components Decides whether all assemblies are exported

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SPPS – User Documents > Package management > Package manager (Dealer/MPC) >

Package management

General description

Functions of packages processingAccept the packagesThe packages made available by Daimler AG or the MPC must first be taken (accepted) from theshopping cart. Only then can they be processed further. Packages can only be accepted when allparts are defined. The green package icon tells you if this is the case.

, Accept modified packagesThe packages made available by Daimler AG or the MPC which have been adapted in MPC or bythe dealer must first be taken (accepted) from the shopping cart and re-adjusted if necessary. Onlythen can they be processed further. Packages can only be accepted when all parts are defined.The green package icon tells you if this is the case. The exclamation mark, which sometimesappears on the folder icon, shows that the folder is not empty.

Editing groupsThe editing of order and package groups and especially the assignment of calculation rules forpackage groups allows the MPCs and the dealers to assign existing packages to their own pricesfor specific customer groups. For example, it is thus possible to grant X% discount on the list pricefor maintenance work for all government customers and Y% discount for all taxi-driver customers,while private customers are considered with special offers during particular campaigns.

Editing packagesPackage processing makes the adjustment of service packages made available by Daimler AGpossible. Parts can be added or deleted or the quantity thereof can be changed. Operationnumbers can be added (Note: do not forget the line number) or changed or the number of timeunits can be changed. Depending on the marketing strategy, service packages can be groupedindependently of the models (e.g.: oil change for all 4-cylinder petrol-engine vehicles). Deliveredservice packages can only be grouped by MPC. Dealers can only group their own packages.Depending on the role (MPC or dealer), certain functions are not available.

Calculating a packageThe service packages are subject to an automated standard calculation based on the parameterslaid out by the dealer/MPC, the part price from the national price range and the merchandise. Theindividual calculation occurs according to strategy and market situation using various calculationtypes. These are discount, markup on the purchase price, and target price. Furthermore, the wholepackage or only the parts contained therein can be included in the calculation.The wage component is represented by three different labour rates. No discounts are given onwages.Groups are needed to group service types which are independent of models.

, Calculating changed packagesThe "Changed packages" function is largely the same as the "Calculation" function. The differenceis that only fixed-price packages are displayed here if their list price has changed due to a changeto the master data (e.g. parts price or labour rate). It should be noted here that it may benecessary to carry out a recalculation for these packages. Otherwise the new price can beconfirmed. The exclamation mark, which sometimes appears on the folder icon, shows that thefolder is not empty.

Releasing packages (only MPC)The service packages made available by Daimler AG are first assigned to the corresponding MPC.This decides whether or not the delivered service packages are made available to the dealers.Forwarding service packages is only possible when all service packages are defined completely.

Withdrawing packages (only MPC)Packages approved by MPC and forwarded to dealers can be withdrawn using this function. Thisdeletes the selected packages from the dealer area completely. The packages remain available in

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MPC and can still be processed. A deletion record is created when a package is withdrawn inorder to delete the package from the dealer system when packages are exported and thenimported in the dealer system .

Publishing packages (only dealers)In order for service packages to be offered on the Internet, they must be displayed in the front-end. The front-end is a home page visited by the end customer from a selection provided by thedealer. This home page shows vehicle-specific service packages, if the dealer has published them.Packages can be published by selecting and releasing the desired service packages.

Withdrawing packages (only dealers)In order for service packages to be offered on the Internet, they must be displayed in the front-end. This function can be used to withdraw packages which have been released on the Internet.They can then no longer be seen on the Internet by customers.Packages can be withdrawn by selecting and withdrawing the desired service packages.

Deleted packagesPackages which are no longer needed can be moved to the recycle bin. This removes thesepackages from processing. If packages have been exported to a dealer system for dataprocessing, a deletion record is generated to ensure that packages deleted from SPPS are alsodeleted from the dealer system, as long as the dealer system supports this function. The deletedpackages can, however, be reactivated in SPPS if required. If these packages are exported again,a new complete package data record is generated.

Rejected packagesPackages which have been rejected during package acceptance appear here. They can beaccepted again at any time.

InformationIn this function, the service packages can only be read and not edited. All filter functions anddetailed information are available. The focus is on quick pricing enquiries to answer customerquestions.

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SPPS – User Documents > Package management > Package Manager (dealer/MPC) >

Accept the packages

Icon

DescriptionThe service packages made available by Daimler AG or the MPC must first be taken (accepted) from the shopping cart. Onlythen can they be processed further. Packages can only be accepted when all parts are defined. The green package icon tellsyou if this is the case.

Possible packages statuses (icons)Package icons

, Package contains undefined parts. This package cannot yet be accepted.It may just have been released by MPC. Data verification is still running in the background on theserver. During this period, a package may be displayed as "not defined", although all parts pricesmay be present. Data verification may take several minutes. Then the state of the packageautomatically changes to


, Packages which have been rejected before or have already been rejected. These packages can beaccepted again.

, Packages which have been rejected before. These packages contain undefined parts however.These cannot yet be accepted.

Supplementary icons

Package has been changed



Package has already been rejected once before. The package has, however, been released byMPC again.

Other icons

MPC viewThe package has been calculated with a target price.




Dealer viewThe package has been calculated with a target price.




Overview of controls – "Acceptance" tab

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Caption Function

Group information about group name and description as well as the promotion text and the validity of the promotion.These fields are only active if a group has been selected from the list of groups.

Accept group To accept all packages of the displayed group

Reject group To reject all packages of the displayed group

Packages displays packages in accordance with the filter or group selection, along with their status, package number,model and description. One or several packages may be selected at a time.

Accept package The selected packages are accepted. Only accepted packages can be edited and calculated.

Reject package The selected packages are rejected. The Details, Parts/work unitsand Damage code tabs are described in Information.

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Accepting changed packages

Icon

,

DescriptionThe service packages made available and adapted by Daimler AG or the MPC must first be taken (accepted) from the shoppingcart for adjusted packages. Only then can they be processed further. Packages can only be accepted when all parts aredefined. The green package icon tells you if this is the case. The packages in this folder have been adjusted, i.e. expanded orreduced. For this reason, these packages must be checked for correct content following an update.

Possible packages statuses (icons)Package icons

, Package contains undefined parts. This package cannot yet be accepted.It may just have been released by MPC. Data verification is still running in the background on theserver. During this period, a package may be displayed as "not defined", although all parts pricesmay be present. Data verification may take several minutes. Then the state of the packageautomatically changes to


, Packages which have been rejected before or have already been rejected. These packages can beaccepted again.

, Packages which have been rejected before. These packages contain undefined parts however.These cannot yet be accepted.

Supplementary icons

The package has been changed


The package has already been rejected once before. The package has, however, been released byMPC again.

Other icons






Dealers working with pricing agreements: This target price is binding and cannot be changed.



Overview of controls – "Acceptance" tab

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Caption Function

Group information about group name and description as well as the promotion text and the validity of the promotion. Thesefields are only active if a group has been selected from the list of groups.

Packages displays packages in accordance with the filter or group selection, along with their status, package number, modeland description. One or several packages may be selected at a time.

Restore content The adaptations carried out on the selected packages have been rejected. The packages areaccepted. Only accepted packages can be edited and calculated.

Change package The selected packages have been changed so that the adaptations taken correspond to the currentstatus of the package. The package is accepted. Only accepted packages can be edited andcalculated.

Add content New content has be added to the selected packages. The packages are accepted. Only acceptedpackages can be edited and calculated.

Remove contents Content was removed from the selected packages so that the packages are adapted to the currentstatus. The packages are accepted. Only accepted packages can be edited and calculated.


Reject package The selected packages are rejected. The Details, Parts/work units and Damage code tabs are described in Information.

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SPPS – User Documents > Package Management > Package Manager (MPC, Dealer) >

Edit packages

Icon

DescriptionThe editing of the packages allows for the updating of the service packages made available by Daimler AG. Parts can beadded or deleted and the part quantities can be changed. Operation numbers can be added (Important: Do not forget the linenumber!) or changed and the number of time units can be changed.

Possible package statuses (icons)

Icon Function

, Accepted package that was created by HQ.

, Accepted package that was created by HQ and updated in the MPC.

, Accepted package that was created by the MPC.

, Accepted package that was published by the MPC and updated by the dealer.

, Package that was created by the dealer.

Additional icons

Icon Function

Package with new or updated list price and/or new or updated package price. This case arises ifa change in the package price is determined for a parts price change of the parts that occur inthe package (e.g. via an update of the parts price list) or a changed package composition.

Additional iconsMPC view

Icon Function

The package is calculated with a target price

The package is calculated with a target price. The price is fixed for dealers subject to fixed priceregulations

The package is calculated with a target price. The price is a recommendation for all dealers

The package is calculated with a target price. The price is fixed for dealers subject to fixed priceregulations and a recommendation for the other dealers

Dealer view

Icon Function


Dealers subject to fixed price regulations: This target price is binding and cannot be changed

The package is calculated by the MPC with a target price. The price is a recommendation for alldealers

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The package has a price recommendation

Overview of actions

Label Function

New package Opens an input dialogue for creating a new package. In this dialogue, you can enter details onthe package as well as on the parts and operations Define package numberA package number essentially consists of 10 digits.

Digit Meaning

1 HQ or MPC allocate the numbers 1–5, the dealers allocate the numbers 6–9.

The system checks the input. The input accepted for this digit by the system isspecified by the user role (HQ administrator, MPC administrator, Dealer PackageManager).

2, 3 ASRA group

4–7 ASRA operation number of main operation

8–10

Sequential number

If the digits are allocated by the MPC, only numbers between 900 and 999 may beallocated. The packages could otherwise be overwritten by HQ.

Change package Opens an input dialogue for changing an existing package. In this dialogue, you can enter detailson the package as well as on the parts and operations

Change description...(only dealers)

If several packages are selected, only the descriptions of the packages can be edited. Thebutton label changes to "Change description" in the case of a multiple selection

Copy package Generates a new package based on the currently selected package. The new package can thenbe individually updated in a dialogue

Reject package The selected packages are rejected. The packages are then no longer available for editing andcalculation purposes. The packages are accepted via the Acceptance function. MPC PackageManagers can only reject packages that have not been released for the dealers

Change group... Opens a selection dialogue with the available groups. The selected packages are assigned tothe group when you select a group and confirm this selection via "OK". This function can only beapplied to packages that are free for editing and group mapping

Delete packages Deletes the selected packages. This function can only be applied to packages that are free forediting and group mapping

Add contents Opens a dialogue in order to add parts or an operation to the selected packages

Remove contents Opens a dialogue in order to delete parts or an operation in the selected packages

Overview of the elements on the "Edit" tab

Label Function

Group Information on the group name and description as well as the action text and action validity.These fields are only active if a group has been selected from the group list

Packages Shows the packages according to the filter or group selection with status, package number,model type, description and costprice. Individual and multiple selection of the displayed packagesis possible

The tabs "Details", "Parts/operational values" and "Damage code" are described under Information.

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SPPS help > Package management > Package manager (MPC, dealer) >

Group management

Symbol

DescriptionNew order and package groups can be defined in this area and existing groups can be edited.Groups contain packages across baumusters, which belong together due to one or more characteristics (pricing, target group,configuration of vehicles - e.g. 6-cylinder). Order and package groups created in the MPC can only be modified in the MPC.Packages can only be assigned to such groups or from the groups in the MPC. The MPC order and package groups are - ifthey contain approved packages - also visible at the dealers. The contents of the MPC package groups may not be modifiedby dealers. However, the assigned calculation rule can be adapted to the requirements of the corresponding dealers orremoved completelyA calculation rule can be assigned to the package groups. By assigning a calculation rule, a package belonging to a group isgiven what is called a group price, i.e. an additional price in the context of the group formation characteristic, e.g. a pricespecific to customer groups.

Possible group symbols

Symbol Function

A group created by MPC without calculation rule.This symbol is visible in MPC and in the workshops (if MPC has published packages of the group).

A group created by MPC with calculation rule.This symbol is visible in MPC and in the workshops (if MPC has published packages of the group).

A group created by a dealer without calculation rule.This symbol is only visible in the workshops.

A group created by MPC with calculation rule.This symbol is only visible in the workshops.

Overview of display elements and campaigns

Caption Function

Group Name Name of the group

Description Description of the group (additional information on the group)

Order group / package group

Decides whether it is an order group (does not contain any packages)or a package group (contains packages)

Save group Changes to the description, the validity and the campaign name of thegroup are saved

Group In the event of a package group, this attribute defines which ordergroup this package group is assigned to. This attribute is always empty in the event of an order group.

XENTRY Portal ID Contains the Xentry ID of the group in the event of a package group. Itis used as the unique designation of a price if the group includes acalculation rule. This ID is transferred together with the price via theapplication interface.

Marketing campaign text Describes the campaign

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valid to

Calculation method Describes the calculation method for the campaign (optional)

Optional fields afterselecting the calculationmethod

If the calculation method is selected, various input options appear (seeCalculation), which are to be selected depending on the intention.

Signal price formationMethod /gross/net / ending

In addition to the calculation method, a signal price can be defined forthe packages in a group. To define a signal price, information isrequired on

1. the adjustment (rounding off),

2. the price (gross / net) to be rounded, and

3. on the ending of the price

(see Calculation)

Cancel For cancelling changes to the description, the validity and the name ofthe campaign. This must be done before saving!

New group Opens an input dialogue for entering the data for the new group to becreated. Packages previously selected in the package list are assignedto the new group

Delete group Deletes the displayed group. The packages include in the group areremoved from the group before deleting it

Packages Change group... Opens a selection dialogue with the available groups. By selectinggroups and confirming them with "OK", the selected packages areassigned to the groups or removed from the groups.

Overview of controls - "Edit" tab

Caption Function

Group Information about the group name and description, as well as the campaign text and the validity ofthe campaign. These fields are only active if a group is selected from the group list

Packages Shows the packages according to the filter or group selection with status, package number,baumuster and description. Single and multiple selection of the displayed packages are possible

The Details, Parts/operational values and Damage code tabs are described at Information.

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SPPS help > Package management > Package manager (MPC, dealer) >

Calculating packages

Symbol

DescriptionDuring the package transfer from the inbox, the packages are automatically calculated and given a price. The basis for thecalculation are the parameters stored by the dealer/MPC (hourly charge rate), the part prices from the national price range andmerchandise parts.An individual calculation is carried out, depending on the strategy and market situation, using various different calculationtypes. These are discount, purchase price markup and target price. In addition, the entire package can be included in thecalculation or only the parts included.The wage component is displayed with three different charge rates.The calculation of groups takes place in the group management.

Possible package states (symbols)

Symbol Function

, Accepted package created by HQ.

, Accepted package created by HQ and adapted in MPC.


, Accepted package that was published by the PMC and adapted by the dealer.

, Package created by the dealer itself.

Additional symbols

Symbol Function

Package with new or updated list price and/or new or updated package price.

This case occurs if a changed package price is determined in the event of a change in price of theparts in the package (e.g. by means of an update of the parts price list) or of a changedcomposition of the package.

Other symbolsMPC view

Caption Function


The package is calculated with a target price. The price is a fixed price for all dealers subject tofixed prices

The package is calculated with a target price. The price is a recommendation for all dealers

The package is calculated with a target price. The price is a fixed price for all dealers subject tofixed prices and a recommendation for other dealers

Dealer view

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Caption Function


Dealer subject to fixed prices: This target price is binding and cannot be changed

The package is calculated by MPC with a target price. The price is a recommendation for alldealers

The package has a price recommendation

Overview of actions

Caption Function

Calculation parameters

Startcalculation

A new calculation of the selected packages with the specified parameters is carriedout. To select the target price, switch to the "Target price calculation" tab

Savechanges

The new calculation values are saved

Cancel The calculation is exited without saving the calculated values

Print A pdf file is created, which displays the calculation values for each package selected

Target pricecalculation

Target pricecalculation

Performs the calculation with the specified target price and displays the result in thetable. Important: For a calculation with target price, the parameter set in thedealer/MPC parameters is applied (target price calculation with discount only forparts or with discount for complete package)

OK The new calculation values are saved

Cancel The calculation is exited without saving the calculated values

Overview of the controls - "Calculation parameters" tab

Caption Function

Group Information about the group name and description, as well as the campaign text and the validity ofthe campaign. These fields are only active if a group is selected from the group list

Packages Shows the packages according to the filter or group selection with status, package number,package text, baumuster and description. Single and multiple selection of the displayed packagesare possible.

Package prices incl.VAT

An evaluation of the package prices of all packages selected is displayed in these fields. Theevaluation includes the minimum package price, the maximum package price and the averagepackage price of all packages selected

Margin limit When a value is entered, all selected packages are checked and those packages are marked thathave exceeded the threshold entered

Calculation method This pull-down menu is used to select the calculation method to be used. The following calculationmethods are available:

1. Standard

2. Target price

3. Wage markup [%]

4. Package markup [%]

5. Parts markup [%]90/146 28/03/2017

6. Markup (as absolute value to the purchase price)

7. Wage discount [%]

8. Package discount [%]

9. Parts discount [%]

10. Discount (as absolute value of the gross list price)

11. Wage / parts discount / markup

Depending on this selection,If target price (2) is selected, a dialogue appears in which the target price calculation can becarried outIf markup / discount calculations (3-11) are selected, another input field is displayed, in which thecalculation parameter that matches the selected calculation method can be enteredIf wage / parts discount / markup (11) is selected, several GUI elements are displayed, in whichthe wage or part markups or discount can be entered separately in absolute or percent values

Signal price The settings in this area can be used to create a signal price. The signal price creation can becombined with any calculation method (including with standard price). Several settings can bemade:

The direction of a rounding operation (rounding up / down). This parameter controls the roundingdirectionThe ending of the signal price (e.g. *9.99 / *78.89 / *.99). The prices of the selected packagesare rounded according to the ending. If the standard price is too high compared to the signalprice, an error message appears.

Overview of the controls - "Target price calculation" tab

Caption Function

Target price The desired target price can be entered in this field.

Package price The result of the target price calculation is displayed in a min./max. scenario in this list. Thefollowing information is displayed in the three columns:

Minimum End results and interim results for the cheapest package according to the list price within theselected packages. The margin is the highest here, as only a small discount is required toachieve the target price.AverageThe average end results and interim results of all selected packages based on the individual listprices in relation to the selected list price. The margin here gives an indication of thehomogeneity of the selected packages. If the difference to the minimum and maximum differs toomuch, it is recommended to select the packages to be calculated to homogeneity criteria.Maximum End results and interim results for the most expensive package according to the list price withinthe selected packages. The margin is the lowest here, as a large discount is required to achievethe target price. The list prices, discount, operation price, part price, margin and other parametersare displayed as the end and interim results.

Fixed price for dealerssubject to fixed priceregulations

MPC: The target price is a fixed price for dealers subject to fixed price regulations and cannot bechanged by the dealer.

Recommended retailprice for dealers

MPC: The target price is a price recommendation for all dealers.

MPC price Dealer: All MPC prices are taken into account here that represent a price recommendation or fixedprice for the dealer.

Minimumthe minimum of these MPC pricesAveragethe average of these MPC pricesMaximum

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the maximum of these MPC prices The Details, Parts/operational values and Damage code tabs are described at Information.

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SPPS – User Documents > Package management > Package manager (Dealer/MPC) >

Calculating changed packages

Icon

,

DescriptionThe "Calculate changed packages" function is largely the same as the "Calculation" function. The difference is that only fixed-price packages are displayed here if their list price has changed due to a change to the master data (e.g. parts price or labourrate). It should be noted here that it may be necessary to carry out a recalculation for these packages. Otherwise the newprice can be confirmed.

Possible packages statuses (icons)Icon Description




, Accepted package published by HQ and adapted by the dealer.

, Accepted package created by the dealer.



This occurs if a change to the package price is determined when the price of the parts in thepackage changes (e.g. due to an update to the parts price list) or when the composition of thepackage has changed.

Other iconsIcons Description









Overview of actions

Caption Function93/146 28/03/2017

Calculation parametersStart calculation A new calculation of the selected packages is carried out with the specified parameters. If you

select "Target price", you switch to the "Target price calculation" tab.

Confirm packages The calculation of the selected packages is also accepted after the change.

Save changes The new calculation values are saved.

Cancel You leave the calculation without saving the calculated values.

Print A PDF file is generated showing the calculation values for each selected package.

Target price calculationTarget price calculation Carries out the calculation with the specified target price and displays the result in the table.

Caution: calculations with the target price use the parameter set in the dealer/MPC parameters(target price calculation with a discount on parts only or on the whole package).

OK The new calculation values are saved.

Cancel You leave the calculation without saving the calculated values. Overview of controls – "Damage code" tabOverview of controls – "Target price calculation" tabSee calculation All controls and actions are explained in more detail under Calculation.

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SPPS – User Documents > Package management > MPC Manager >

Releasing packages (only MPC)

Icon

DescriptionThe service packages made available by Daimler AG are first assigned to the corresponding MPC. This decides whether ornot the delivered service packages are made available to the dealers. Forwarding service packages is only possible when allservice packages are defined completely and taken from the in-box.

Possible packages statuses (icons)

Icon Description




Package is approved for use by dealers, i.e. each dealer assigned to the MPC has their own copy ofthis package.

Package is released to the dealers in the background on the server

Command overview

Caption Function

Publish packages The packages selected in the package list are approved for the corresponding dealer. For eachdealer a package data record is created.Note: This action will initiate a large database transaction which may take a long time. If an emailaddress is stored in the workplace under Settings for job processing, you will be informed afterthe package has been approved.

Overview of controls"Approve packages" tab

Caption Function

Group Information about group name and description as well as the promotion text and the validity of thepromotion. These fields are only active if a group has been selected from the list of groups.

Packages Displays packages in accordance with the filter or group selection, along with their status, packagenumber, model series and description. One or several of the displayed packages may be selectedat a time.

The Details, Calculation values, Parts/work units and damage code are described in Information.

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SPPS – User Documents > Package management > MPC Manager >

Withdrawing packages (only MPC)

Icon

DescriptionPackages approved by MPC and forwarded to dealers can be withdrawn using this function. This deletes the selectedpackages from the dealer area completely. The packages remain available in MPC and can still be processed. A deletionrecord is created when a package is withdrawn in order to delete the package from the dealer system when packages areexported and then imported in the dealer system .


Icon Description


,

Accepted package created by HQ and adapted in MPC.

,

Accepted package created by MPC.

Package is approved for use by dealers, i.e. each dealer assigned to the MPC has their own copyof this package.

Command overview

Caption Function

Withdrawing packages The packages selected in the package list are deleted at the corresponding dealer. In doing so, adeletion record is created for each package

Overview of controls"Withdraw packages" tab

Caption Function


Packages Displays packages in accordance with the filter or group selection, along with their status, packagenumber, model and description. One or several of the displayed packages may be selected at atime.

The Details, Parts/work units and Damage codetabs are described in Information.

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SPPS – User Documents > Package management > Dealer package manager >

Publishing packages

Icon

DescriptionIn order for service packages to be offered on the Internet, they must be displayed in the front-end. The front-end is a homepage visited by the end customer from a selection provided by the dealer. This home page shows vehicle-specific servicepackages if the dealer has published them.Packages can be published by selecting and releasing the desired service packages.This view only shows packages which have not yet been published. These packages can be published.Important: this view is only available to activated markets.


Icon Description

,


,

Accepted package published by HQ and adapted by the dealer.

,

Accepted package created by the dealer.

Supplementary icons

Icon Description


Other icons

Icon Description

The package has been calculated with a target price.




Overview of actions

Caption Function

Publishing packages The packages selected in the package list are published on the Internet. All packages published inthis way are offered to the end customer via the e-service front-end.

Overview of controls – "Publications" tab

Caption Function

Group Information about group name and description as well as the promotion text and the validity of the97/146 28/03/2017

promotion. These fields are only active if a group has been selected from the list of groups.


The Details, Calculation values and Parts/work units and damage codes tabs are described under Information.

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Withdrawing packages

Icon

DescriptionIn order for service packages to be offered on the Internet, they must be displayed in the front-end. This function can be usedto withdraw packages which have been released on the Internet. They can then no longer be seen on the Internet bycustomers.Packages can be withdrawn by selecting and withdrawing the desired service packages.This view only shows packages which have already been published. These packages can be withdrawn.


Icon Description

,


,


,




Package is offered in the Internet and can be booked






Overview of actions

Caption Function

Withdrawing packages The publication of the packages selected in the package list is withdrawn. These packages are thenno longer on offer to end customers.

Overview of controls – "Publications" tab

Caption Function

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The Details, Calculation values and Parts/work units and damage codes tabs are described under Information.

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Deleted packages (recycle bin)

Icon

DescriptionPackages which are no longer needed can be moved to the recycle bin. This removes these packages from processing. Ifpackages have been exported to a dealer system for data processing, a deletion record is generated to ensure that packagesdeleted from SPPS are also deleted from the dealer system, as long as the dealer system supports this function. The deletedpackages can, however, be reactivated in SPPS if required. If these packages are exported again, a new complete packagedata record is generated.


Icon Description

Deleted MPC package

Deleted package - package cannot be accepted because all parts have not been defined

Deleted package- package has been deleted from "Rejected packages"

Deleted dealer package


Accepted package created by HQ.

Accepted package created by HQ and adapted in MPC.





Caption Function

Delete selectedoperation

The selected packages are removed permanently from the database.

Restore markedpackages

The selected packages are restored and can be processed further as normal.

Delete all All deleted packages (even those which cannot be seen in the list) are deleted permanently.

The Details, Parts/work units and damage code are described under Information.

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SPPS – User Documents > Package management > Package manager (MPC / Dealer) >

Rejected packages

Icon

DescriptionPackages which have been rejected during package acceptance appear here. They can be accepted again at any time.


Icon Description

Rejected package.

Rejected package which contains undefined parts.

, Package supplied by HQ.

, Package supplied by HQ and modified by MPC.

, Package created by MPC.

, Package published by MPC and modified by the dealer.

, Package which has created by the dealer himself

Supplementary icons

Icon Description

Package with new or updated list price and/or new or updated package price. This occurs if achange to the package price is determined when the price of the parts in the package changes(e.g. due to an update to the parts price list) or when the composition of the package has changed.

Other icons

Icon Description









Overview of controls – "Reject package" tab

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Caption Function


Accept group To accept all packages of the displayed group

Reject group To reject all packages of the displayed group

Packages Displays packages in accordance with the filter or group selection, along with their status, packagenumber, model series and description. One or several packages may be selected at a time.


Reject package The selected packages are rejected.

The Details, Parts/work units and Damage code tabs are described in Information.

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Information

Icon

DescriptionIn this function, the service packages can only be read and not edited. All filter functions and detailed information areavailable. The focus is on quick pricing enquiries to answer customer questions.Note: This view is available to the service advisor.






, Accepted package created by the dealer.




Package is offered in the Internet and can be booked by the customer.











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Overview of actions

Caption Function

Place selection in theshopping cart

The packages indicated in the "Selected" column can be placed in the shopping cart. The packagesare marked with the symbol.If the selected packages contain prices for specific groups of customers then, before a package canbe put into the shopping cart, a price must be selected.

Delete selection fromshopping cart

The packages indicated in the "Selection" column are removed from the shopping cart. The symbol will be removed

All prices (push-button in the table column) enables the editor to view all of the prices for specific groups ofcustomers assigned to a package

Overview of controls – "Information" tab

Caption Function

Package list Lists all packages found after applying a filter or selecting a group. This package view shows thefollowing for each package:

- the status of the package- the package number- the model with steering/plant and serial number of VIN- sales designation and package description- DMS price: This price is exported to the dealer system and may be communicated to thecustomer. A red price shows that the package manager has determined a new price for thepackage, but that it has not yet been communicated to the dealer system.- package price: this price is only visible to the package manager.

Overview of controls – "Details" tab

Caption Function

General packageinformation

Shows general package information:package number, VIN, package description in three languages, sales designation and text code.

Option code rule If this package is only valid for certain optional extras, the corresponding rules are listed here. Thisis a Boolean expression made up of optional equipment and manufacturer codes. An FDOK queryby SPPS compares the construction feasibility rule in the package with the vehicle data card andevaluates it.

SAA rule If this package is only valid for certain optional extras which are described using an SAA code, thecorresponding rules are found here. This is a Boolean expression made up of SAA codes. AnFDOK query by SPPS compares the SA rule in the package with the vehicle data card andevaluates it.

Components If this package is only valid for certain assemblies (transmission, axle, engine), the assembly inquestion is listed here. It is displayed in the same way as the VIN. An FDOK query by SPPScompares the assembly information in the package with the vehicle data card and evaluates it.

Created on Date of first delivery of package

Last change Date of last change of package

Campaign group Shows the campaign group to which the package belongs

Valid from ... to ... Validity period of the campaign group to which the package belongs

"Back" button Shows the previous package

"Forward" button Shows the next package

"Print" button Prints a report of the data in the currently displayed package

Overview of controls – "Calculation values" tab

Caption Function

General package Shows general package information:105/146 28/03/2017

informationpackage number- VIN- package description in three languages- sales designation- text code

Calculation values Contains a list of the calculation with work units, parts price, package price, discount, markup andother parameters

Price binding for dealersworking with pricingagreements

MPC: Shows whether the price is fixed for dealers working with pricing agreements

Price recommendationfor dealers

MPC: Shows whether the price is a recommendation for dealers

MPC price Dealer: MPC price if this is a price recommendation or binding price for the dealer

Overview of controls – "Parts/work units" tab

Caption Function



Parts List of parts contained in the package. For each part the parts number, a note saying when the partwas replaced, the description, the unit price, the refund value, the discount group and the quantityare displayed.

Work units List of work units contained in the package. For each work unit entry the assembly, the operationnumber, the line number and the number of work units is listed.

Overview of controls – "Damage code" tab

Caption Function



Damage code List of damage codes contained in the package (5-digit only for damaged part)

Overview of controls – "Detailed descriptions" tab

Caption Function

Short text Matches package description

Detailed description If MPC adds detailed descriptions of the packages, this description can be viewed here.If the country uses the "e-service" module, the detailed description can also be viewed on theInternet by the customer.

Overview of controls – "Texts suitable for customers" tab

Caption Function

Short text Brief description of the package for an MBconnect quotation for customers

Detailed description Detailed description of the package for an MBconnect quotation for customers

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SPPS – User Documents > Service management >

Definition of service positions

This help page is unfortunately unavailable at the moment.

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Definition of service codes


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Edit Telligent rules


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SPPS – User Documents > Service management > (MPCSA) + FLEETBOARD >

Fleets/vehicles

This support information is oriented toward the users of the roles of Dealer Package Manager (DPM), Dealer Service Adviser (DSA) and BrandService Adviser (BSA) with FleetBoard user rights.

New process descriptionIn addition to the truck maintenance process via the dealer, SPPS version 5.2.1 allows vehicles to be managed directly through MPC. If aservice contract complete or a similar contract model was concluded during the vehicle purchase, the customer can assign the respectivenational organisation as a mediator. The MPC temporarily assigns the vehicle to a workshop for each upcoming service. After the service hasbeen performed and the maintenance computer has been reset, the data record is removed from the dealer view and the respective nationalMPC reassumes the vehicle.

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Registration and event listAs a service advisor, you will be informed via a pop-up window about new/altered vehicles after SSPS has started. You will be shown howmany vehicles have beennewly enteredalteredreset (-> maintenance computer was reset)deleted since SPPS was last started.After pressing the "confirm message" button,this display will be reset. After confirming the "resubmission",the information is displayed againthe next time you log on. This display can alsobe reopened manually by going to "Reports" -> "Floats/vehicles".If a vehicle was assigned to the dealer, either temporarily through the MPC or directly through the client, this vehicle appears in the dealer'sFleetBoard event list as a 'new' vehicle.

Truck maintenance management (TWM) in SPPS 111/146 28/03/2017

1. You can access TWM by going to Viewand Service management

Fleets/vehicles

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1. Select Find fleets

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2. Select the customer fleet that you would like to edit.3. Visual display of the selected customer fleet. This is where you can sort information according to the various columns.4. Select the Detailed view to have an overview of all upcoming services for the selected vehicle. 5. If it concerns a vehicle assigned by the MPC, the system will place a tick in the relevant column. 114/146 28/03/2017

6. In addition to the red status (service due date passed), there is the yellow status (vehicles with service due dates within the next 14 days).

The events part of the window shows the new history function in SPPS. This is where previous actions on the vehicle are documented.In the detailed information, there is further information on the event that has been clicked on above, provided it concerns work done on thevehicle. This is where all upcoming maintenance work from the Telligent maintenance system can be viewed.You can sort information according to columns.Select "OK" to close the window and return to the vehicle list.

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1. Double-click on the vehicle to view detailed information about it.or2. Select "Show service packages" or double-click on the selected lines. Service packages display: information on wear

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Vehicle dataThe vehicle data includes the vehicle identification number (VIN), the name of the vehicle, the oil viscosity, the mileage, the service life, the fuelsulphur content, the time of the last data transfer, the oil grade and the transmission oil grade. Data on wearPercentage display of the brake wear. If wear exceeds 75%, the data will be highlighted in red.Package data This display includes all service packages for upcoming maintenance work on the selected lorry. A service package is made up of prices foroperations and parts and also contains the duration of the upcoming maintenance work as work units. In the "Select" column, you can select allpackages required for the service. The service packages corresponding to the overdue services highlighted red and yellow are also red/yellowand already preselected. In addition, the package status, due date, package number, sales designation, model and package text are displayed.

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Operation/price data In the lower section of the screen on the right-hand side, the duration and price of the selected packages are displayed. The maximum andminimum duration and prices of all packages are displayed on the lower left-hand side.

For detailed information on a selected service package, select the Details and Parts/work units tab pages after selecting a package

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Under the "Details" tab you can find the following information: • package number • model • short description 119/146 28/03/2017

• sales designation • text code • construction feasibility ruleParts and work units

1. You will find the following information under "Parts/work units": 120/146 28/03/2017

• required parts with the part number for the service package • unit price • discount group • amount 2. Press the "Selection" tab to return to the vehicle list. 3. Press" Overview" to return to the overview of the service packages. Transfer to shopping cart

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1. 2.

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1. Highlight the required packages.2. Press "Selection to shopping cart".3. Press "Delete" from shopping cart and the selection is removed from the shopping cart.4. Under view, select "Shopping cart" to access the shopping cart.

1. The selected packages are now displayed in the shopping cart. This view is unofficial and has no effect on the order status.2. In order to transfer the selected packages into the DMS, go to Workplace, Dealer options, then Workplace settings to configure a 'txt' or 'xml' file. Provided the corresponding DMS system supports

this option, you can transfer and continue processing the selection. 123/146 28/03/2017

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SPPS – User Documents > Service management > Dealer >

Query from ASSYST A and B

DescriptionFor vehicles of older model series (up to model series 211), entering different parameters (current mileage, mileage at lastservice, etc.) can help to determine packages for ASSYST A or B. At least service A or B must be selected. The more entriesavailable to SPPS, the more accurately the service necessary can be determined. When the VIN is entered, entering themileage and date allows an equipment-specific service to be worked out.






The package appears in the package acceptance for the first time.







Overview of actions

Caption Function

Search packages Starts the search for service packages which match the workshop code

Reset Deletes the content of all entry fields

Print A report is generated with the following content:● first page:a summary of vehicle data and selected service packages● following pages:the package details and parts/work units contained are shown for each package


The packages indicated in the "Selected" column can be placed in the shopping cart. The packagesare marked with the symbol.

Remove selection fromshopping cart



Caption Function

Service

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Entry of service scope A or B

Initial registration

Date Date of vehicle licensing Entry format: dd.mm.yyyy

Last service

Date Date of last service Entry format: dd.mm.yyyy

mileage Mileage at last service

Current mileage Current vehicle mileage

Vehicle information

Vehicle identificationnumber

Enter the complete vehicle identification number, or enter it in part in the case of a six-digit modelseries.

Find vehicles... Selection dialogue box to identify a six-digit model series

Duration and price information

Maximum duration for allpackages

shows the hypothetical maximum duration for all of the packages shown, taking account of thepackages which are mutually exclusive

Minimum duration for allpackages

shows the duration of all - from the system's point of view - necessary packages

Duration for the selectedpackages

shows the duration of all of the selected packages

Maximum price for allpackages

shows the hypothetical maximum price for all of the packages shown, taking account of thepackages which are mutually exclusive

Minimum price for allpackages

shows the price of all - from the system's point of view - necessary packages

Price for the selectedpackages

shows the price of all of the selected packages

Overview of controls – "Overview" tab

Caption Function

Overview Overview of all service packages found.

The "Selection" field can be used to determine which packages are to be taken into account in pricecalculation. The customer can decide individually which service should be carried out on theirvehicle.

In addition, the following information is issued for each package:● the status of the package● the package number● the model series with steering/plant and serial number of VIN● sales designation and package description● the total work time included in the price● DMS price: This price is exported to the dealer system and may be communicated to thecustomer. A red price shows that the package manager has determined a new price for thepackage, but that it has not yet been communicated to the dealer system.● sales price: this price is only visible to the package manager

Important: it may be the case that some lines in the table appear in red. These lines refers toinformation regarding required packages which could not be found. The operation number of thepackage which was not found will be shown in the dialogue box.

The Details and Parts/work units tabs are described under Information.

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ASSYST PLUS query (Service/workshop codes)

DescriptionEntering a workshop code (from model series 211 on) or service code (from model series 204 on) together with the vehicledata means that service packages which match the workshop code/service code shown can be determined. When the VIN isentered, entering the workshop code allows an equipment-specific service to be worked out.The workshop code is calculated by the vehicle's maintenance computer and is not displayed to the customer. The serviceadvisor can read the workshop code using the instrument cluster or DAS and can use SPPS to give the customer preciseinformation about the service work required.The two-digit service code can be read by the customer in the instrument panel. The service advisor can use SPPS to givethe customer information about other service work which may be necessary. Because several workshop codes may be savedwith one service code, the service code does not give exact information about the service work due.






The package appears in the package acceptance for the first time.







Overview of actions

Caption Function

Search packages Starts the search for service packages which match the workshop code

Reset Deletes the content of all entry fields

Print A report is generated with the following content:● first page:a summary of vehicle data and selected service packages● following pages:the package details and parts/work units contained therein are shown for each package


The packages indicated in the "Selected" column can be placed in the shopping cart. The packagesare marked with the symbol.

Remove selection fromshopping cart


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Caption Function

Code

Workshop code Workshop code entry

Service code Entry of two-digit service code (from model series 204 on)

Vehicle information


Enter the complete vehicle identification number, or enter it in part in the case of a six-digit modelseries.

Find vehicles... Selection dialogue box to identify a six-digit model series

Customer data

No customer data is currently needed when asking for service/workshop codes.

Duration and price information

Maximum duration for allpackages

shows the hypothetical maximum duration for all of the packages shown, taking account of thepackages which are mutually exclusive

Minimum duration for allpackages

shows the duration of all - from the system's point of view - necessary packages

Duration for the selectedpackages

shows the duration of all of the selected packages

Maximum price for allpackages

shows the hypothetical maximum price for all of the packages shown, taking account of thepackages which are mutually exclusive

Minimum price for allpackages

shows the price of all - from the system's point of view - necessary packages

Price for the selectedpackages

shows the price of all of the selected packages

Overview of controls – "Overview" tab

Caption Function




Important: it may be the case that some lines in the table appear in red. These lines refers toinformation regarding required packages which could not be found. The operation number of thepackage which was not found will be shown in the dialogue box.

The Details and Parts/work units tabs are described under Information.

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Querying MB Contact calls

DescriptionNew Mercedes-Benz model series (from model series 204 on) can issue a service display via the on-board computer at fixedintervals. At the customer's request, the workshop code displayed can be transmitted to a customer service centre (e.g. CAC)together with the vehicle-specific data. The customer service centre automatically transmits the data to SPPS. This display canbe used to query the data transmitted and, if necessary, to determine the appropriate service packages at the same time.First, one or more search criteria are entered into the entry fields. The "Find calls" button starts searching for received calls.The calls matching the search query are shown in the list. Double-clicking on the relevant entry opens the ASSYST PLUStab. All necessary data has already been entered and the search for service packages is started automatically.

Possible iconsIcon Description

This MB Contact call has not yet been opened or processed.

This MB Contact call has been processed.

Overview of actions

Caption Function

Find calls Displays a list with all calls received

Show service packages After you select a call, you switch to the ASSYST PLUS tab and the service packages aredisplayed.

Delete call entry Selected entry is deleted.

Reset The search criteria entered are deleted.


Caption Function

Search criteria

Surname The customer's surname

Name The customer's first name

Licence plate Licence plate of the vehicle in question

Address The customer's address


VIN of the vehicle


Caption Function

Opened Icons indicate whether the call has been processed or not .

In date Date and time of the call received (time stamp)

Surname The customer's surname

Name The customer's first name

Licence plate Vehicle's licence plate

Address The customer's address

Mobile number Mobile phone number at which the customer can be reached

Telephone number Customer's landline phone number

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SPPS – User Documents > Service management > (MPCSA) + FLEETBOARD >

Fleets/vehicles

This support information is oriented toward the users of the roles of Dealer Package Manager (DPM), Dealer Service Adviser (DSA) and BrandService Adviser (BSA) with FleetBoard user rights.

New process descriptionIn addition to the truck maintenance process via the dealer, SPPS version 5.2.1 allows vehicles to be managed directly through MPC. If aservice contract complete or a similar contract model was concluded during the vehicle purchase, the customer can assign the respectivenational organisation as a mediator. The MPC temporarily assigns the vehicle to a workshop for each upcoming service. After the service hasbeen performed and the maintenance computer has been reset, the data record is removed from the dealer view and the respective nationalMPC reassumes the vehicle.

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Registration and event listAs a service advisor, you will be informed via a pop-up window about new/altered vehicles after SSPS has started. You will be shown howmany vehicles have beennewly enteredalteredreset (-> maintenance computer was reset)deleted since SPPS was last started.After pressing the "confirm message" button,this display will be reset. After confirming the "resubmission",the information is displayed againthe next time you log on. This display can alsobe reopened manually by going to "Reports" -> "Floats/vehicles".If a vehicle was assigned to the dealer, either temporarily through the MPC or directly through the client, this vehicle appears in the dealer'sFleetBoard event list as a 'new' vehicle.

Truck maintenance management (TWM) in SPPS 132/146 28/03/2017

1. You can access TWM by going to Viewand Service management

Fleets/vehicles

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1. Select Find fleets

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2. Select the customer fleet that you would like to edit.3. Visual display of the selected customer fleet. This is where you can sort information according to the various columns.4. Select the Detailed view to have an overview of all upcoming services for the selected vehicle. 5. If it concerns a vehicle assigned by the MPC, the system will place a tick in the relevant column. 135/146 28/03/2017

6. In addition to the red status (service due date passed), there is the yellow status (vehicles with service due dates within the next 14 days).

The events part of the window shows the new history function in SPPS. This is where previous actions on the vehicle are documented.In the detailed information, there is further information on the event that has been clicked on above, provided it concerns work done on thevehicle. This is where all upcoming maintenance work from the Telligent maintenance system can be viewed.You can sort information according to columns.Select "OK" to close the window and return to the vehicle list.

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1. Double-click on the vehicle to view detailed information about it.or2. Select "Show service packages" or double-click on the selected lines. Service packages display: information on wear

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Vehicle dataThe vehicle data includes the vehicle identification number (VIN), the name of the vehicle, the oil viscosity, the mileage, the service life, the fuelsulphur content, the time of the last data transfer, the oil grade and the transmission oil grade. Data on wearPercentage display of the brake wear. If wear exceeds 75%, the data will be highlighted in red.Package data This display includes all service packages for upcoming maintenance work on the selected lorry. A service package is made up of prices foroperations and parts and also contains the duration of the upcoming maintenance work as work units. In the "Select" column, you can select allpackages required for the service. The service packages corresponding to the overdue services highlighted red and yellow are also red/yellowand already preselected. In addition, the package status, due date, package number, sales designation, model and package text are displayed.

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Operation/price data In the lower section of the screen on the right-hand side, the duration and price of the selected packages are displayed. The maximum andminimum duration and prices of all packages are displayed on the lower left-hand side.

For detailed information on a selected service package, select the Details and Parts/work units tab pages after selecting a package

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Under the "Details" tab you can find the following information: • package number • model • short description 140/146 28/03/2017

• sales designation • text code • construction feasibility ruleParts and work units

1. You will find the following information under "Parts/work units": 141/146 28/03/2017

• required parts with the part number for the service package • unit price • discount group • amount 2. Press the "Selection" tab to return to the vehicle list. 3. Press" Overview" to return to the overview of the service packages. Transfer to shopping cart

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1. Highlight the required packages.2. Press "Selection to shopping cart".3. Press "Delete" from shopping cart and the selection is removed from the shopping cart.4. Under view, select "Shopping cart" to access the shopping cart.

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1. The selected packages are now displayed in the shopping cart. This view is unofficial and has no effect on the order status.2. In order to transfer the selected packages into the DMS, go to Workplace, Dealer options, then Workplace settings to configure a 'txt' or 'xml' file. Provided the corresponding DMS system supports

this option, you can transfer and continue processing the selection.

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SPPS – User Documents > Shopping cart > Dealer

Shopping cart

DescriptionThe packages can be taken from the package management "Information" view and the "Service management" and placed in avirtual shopping cart. This shopping cart is an informal view and does not at first affect the purchasing process. The packagesheld in the shopping cart are shown in a list. The total for all packages (sales price and duration of service) is shown below it.To adopt the selected packages simply into the dealer system, you can configure a text or xml file in the "Workplace" under"Dealer options". If the dealer system in question supports this option, the packages in the shopping cart can thus easily beadopted for a new order.













Information about parts replacement This part is a replaced part. Parts replacements can behandled on the tab Parts management – parts replacement.

Overview of actions

Caption Function

Delete selection from theshopping cart


Empty shopping cart The entire content of the shopping cart is removed.

Print A report is generated with the following content● first page:a summary of vehicle data and selected service packages● following pages:the package details and parts/work units contained therein are shown for each package


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Caption Function

Header information


Identification number (model) of the currently set vehicle

Dealer number The dealer number entered here is written to the shopping cart file.

Customer data This area contains the customer's data. With the help of this data and the packages in the shoppingcart, a quotation can be produced.

Files

txt/xml file path Here you see the file name set in "Dealer options".

Price and duration of the packages

Duration of packages Duration of packages in the shopping cart

Price of packages incl.VAT

Total price of the packages in the shopping cart

Overview of controls – "Shopping cart" tab

Caption Function




The Details, Parts/work units and Damage code tabs are described in Information.

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