spreadable media: how to make word of mouth work for you

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Today's marketers are facing a reset on their understanding of how web 1.0's "stickiness" has been supplanted by web 2.0's "spreadability." Great content is shared, and that has major implications for brands around the world. Audiences want to engage with brands, but it requires the fine art of "listening" and building the zeitgeist that surrounds the brand's eco-system, so that the brand becomes part of the story. When brand marketers get spreadable media right, they foster an emotional relationship with the brand that should be at the heart of all brand strategy. Listen to the archive for an in-depth look at how spreadable media is reshaping the contemporary understanding of content and messaging.

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Page 1: Spreadable Media: How to Make Word of Mouth Work for You
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Spreadable Media: How to Make Word of Mouth Work for You

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Our Speakers

Sam Ford is Director of Audience Engagement at Peppercomm and co-author of the 2013 book (with Henry Jenkins and Joshua Green) of Spreadable Media: Creating Value and Meaning in a Networked Culture, from NYU Press. @Sam_Ford

Jason Falls is a leading digital strategist, entrepreneur, author, speaker and thinker in the digital and social media marketing industry. He leads digital strategy for CafePress, a publicly-traded internet retailer consistently ranked as one of the top online shopping destinations. He also continues to serve as founder and chief instigator at SocialMediaExplorer.com, an industry-leading blog and digital marketing agency. @JasonFalls

Suzanne Fanning was an early believer in the power of WOM. By connecting with and empowering consumers (even before all the cool kids were talking about WOM) she was able to unleash the power of worldwide brand evangelism to drive unprecedented results for several global companies. @SuzanneWOMMA

Emily Yellin is a journalist, author and consultant. Her most recent book, Your Call Is (Not That) Important to Us -- Customer Service and What It Reveals About Our World and Our Lives, was published by Simon & Schuster. @eyellin

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Spreadable Media: How to Make Word of Mouth Work for You

#SMTLive

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Ways We’ve Tried to Distance Ourselves from Relating to the Public…

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The Logic of “Stickiness”

Mistaking “Culture” for Biology

The “Influencer”

The Safety of Numbers

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Spreadable Media: How to Make Word of Mouth Work for You

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Why is it importantto get people talking?

Nielson Wire 2012

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1. Make a statement

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2. Be Visual

Page views in social are 94% higher when they contain

an image or a visual element.

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3. Be part of the conversations— Yes, even the negative ones

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Smart Car

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Join us next week for…

#SMTLive

What's the Right Mobile Move? Responsive Design, Apps, Tablets and More

Tim Hayden, Mobile/Lifestyle Visionary

Krissy Espindola, Director, Social Customer Support at T-Mobile

Jamie Turner, CEO and Founder of the 60 Second Marketer

Paul Dunay, Moderator