spring newsletter april 2019 · joining by either attending the face to face meetings or by virtual...
TRANSCRIPT
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PROTECTED TIME
The surgery will be closed on the following afternoons from 1pm
for training:
Wednesday 10th April 2019
Wednesday 8th May 2019
Wednesday 12th June 2019
If you need to see a doctor urgently between 1.00pm—6.30pm
please ring 111 for non life threatening illness
or call 999 in an emergency.
Chest pains and/or shortness of breath
constitute as an emergency.
EASTER & MAY BANK HOLIDAYS
The surgery will be closed on the following
dates for the Easter and May Bank Holidays:
Friday 19th April 2019
Monday 22nd April 2019
Monday 6th May 2019
Monday 27th May 2019
1
SPRING NEWSLETTER
APRIL 2019
WELCOME
Welcome to the Spring edition of our quarterly Practice Newsletter, if you
have any suggestions on any other information you would like to see in
this newsletter please advise one of the Receptionists who will pass on
your comments to the Practice Manager.
STAFF CHANGES
Dr Rachel Keighley is now on maternity Leave and is hoping to return in
February 2020.
Dr Oliver Brewer has commenced at the practice as a part time Salaried GP and will be working 3 sessions per week. As well as working here, Dr Brewer will also be working for our local federation.
You can find out a bit more about Dr Brewer on Page 3 “Meet the staff”
Dr Sridhara Jahnavi who is currently helping us out as a locum will be
joining the practice for 4 sessions per week from 01st May 2019.
SHOULD YOU WISH TO HAVE A COPY OF THIS NEWSLETTER IN
A BIGGER FONT, PLEASE ASK AT RECEPTION.
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PATIENT PARTICIPATION GROUP
Do you have an hour or two to spare
on a quarterly basis?
Would you like to have a say about the
services we provide?
The PPG welcomes any new member, If you would be interested in
joining by either attending the face to face meetings or by virtual
means, please give your details to Reception or complete the
Patient Group sign up form online at:
www.cambridgeavenuemedicalcentre.nhs.uk
The Practice would like to thank members of the PPG for their
support and advice; and in particular for the superb display of
tubs and flowers which are donated and maintained by one of
the members for the pleasure of both patients, visitors and
staff at the main surgery.
NHS HEALTH CHECKS
The NHS Health Check programme aims to
help prevent heart disease, stroke, diabetes,
kidney disease and certain types of
dementia.
Everyone between the ages of 40 and 74, who
have not already been diagnosed with one of these conditions or
have certain risk factors, will be invited (once every five years) to
have a check to assess their risk of heart disease, stroke, kidney dis-
ease and diabetes and will be given support and advice to help them
reduce or manage that risk.
Letters or SMS messages will be sent by the practice to those
patients eligible for this check. 11
ZERO TOLERANCE POLICY
OUR AIM IS TO BE AS POLITE AND HELP-
FUL AS POSSIBLE TO ALL
OUR PATIENTS.
IF YOU CONSIDER THAT YOU HAVE BEEN TREATED UNFAIRLY OR
INAPPROPRIATELY, PLEASE ASK THE RECEPTION STAFF TO
CONTACT A MEMBER OF THE MANAGEMENT TEAM, WHO WILL BE
HAPPY TO ADDRESS YOUR CONCERNS.
HOWEVER, VERBAL ABUSE AT PRACTICE STAFF WILL NOT BE
TOLERATED UNDER ANY CIRCUMSTANCES AND PATIENTS WHO
ARE ABUSIVE MAY BE REMOVED FROM THE PATIENT LIST.
PLEASE HELP US TO HELP YOU.
THANK YOU FOR YOUR CO-OPERATION.
NON– ATTENDANCE OF
APPOINTMENTS
In January, February & March 2019 326
appointments were wasted as a result of
patients not contacting the practice to
cancel.
If you are unable to attend for your appointment, please remember
to contact us.
You can cancel your appointment by telephone, text or by logging
onto SystmOnline. (Please see page 7 for details on how to
register)
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ELECTRONIC PRESCRIBING
Did you know you can request that your
prescription goes from your GP Surgery to
your nominated Pharmacy electronically?
Advantages of ETP
Saves you time—no need to go to your GP surgery to request
your medication
Sent straight to the Pharmacy of your choice
May be able to dispense items in advance, so you just have to
pick your medication from the Pharmacy.
If you are on repeat medications and would like further information
on this service, please ask at your preferred pharmacy or go to the
following website: http://systems.hscic.gov.uk/eps/patients .
REPEAT PRESCRIPTIONS
Please note when requesting your repeat medication, that you allow
two working days for your prescriptions to be issued and signed from
the practice.
Pharmacies usually require a further two days to dispense your
medication (Please check this with your regular pharmacy)
3
MEET THE STAFF
NAME: Dr Oliver Brewer
WHY DID YOU BECOME A GP?
I have always wanted to be a GP ever since my school years when it became clear that I was enthusiastic about a career in practising Medicine. Medicine stood out to me as an opportunity to meet people from all different backgrounds with the goal of applying what has been found out about the human mind and body to try and support people in the challenges that can be encountered with health. After gaining work experience and witnessing first hand the privilege and responsibility that a GP as a family doctor has in being alongside people in some of their most significant times of life it became apparent that this was what I wanted to pursue. This was confirmed through my formal training at Medical School and having been a GP for nearly 7 years I have realised just how fulfilling the role is as I continue to learn more and more not just from the ever-advancing knowledge we as doctors obtain and apply from science and research but from all the patients I have had the opportunity to work with along the way.
HOBBIES/INTERESTS:
My predominant area of interest outside of my time being a GP now is spending time with my family and being a dad and husband. Our little girl is just turning one and it has been a wonderful time watching her grow so quickly and taking in the World around her. We love taking our Jack Russel and "Doxie-Chon" (Bichon Frise crossed with a Dachshund) out for walks and days out. I love running, keeping fit and enjoying the countryside and I enjoy watching track and field athletics. Having studied German in the past and travelled a lot I love to try and keep in touch with friends made overseas.
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DO YOU NEED TO SEE A GP?
To ensure our patients are seeing the right Health Care Professional to deal with their problem, the Reception Team will continue to promote and ask all patients who request an appointment the following:
‘Can you give a brief description of what you think the problem is?’
For a list of ‘who does what’ read on or see the ‘Do you need to see a GP?’ noticeboard in the Waiting Room.
The surgery offers routine & book on the day Doctors appointments which can be booked in person, by telephone or on the internet, routine Nurse Practitioner appointments and book on the day Nurse Practitioner appointments which will deal with minor illness and chronic diseases.
The Telephone Triage system will operate as normal dealing with the
prioritising of appointments and nurse advice.
Insurance Reports/Letters cannot be completed in a routine/same
day appointment, these have to be requested through Reception
NURSE PRACTITIONERS
Our Nurse Practitioners can deal with the following ailments:
Chronic Disease Hypertension Medication Reviews
Coughs Colds or Sore Throats Sinus Pain
Ear Pain Cellulitis Acne
Eye Infections Depression/Low Mood Thrush
Sprains/Strains Urinary Tract Infections
Hayfever Insect Bites
Memory Problems Gynae/Contraception
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When shopping, it’s a good idea to look at the
label on food and drink packaging to see how
many calories and how much fat, salt and sugar
the product contains. Understanding what’s in
food and how it fits in with the rest of your diet
will help you make healthier choices and eat fish
at least twice a week, including a portion of oily
fish. Fish such as pilchards, sardines and salmon
are a source of omega-3 fats, which may help
protect against heart disease.
Eating a wide variety of foods in the right proportions,
and consuming the right amount of food and drink to
achieve and maintain a healthy body weight. This page
covers healthy eating advice for people who don’t have
specific dietary requirements as a result of having a
condition like diabetes.
If you’re considering trying self-help techniques
or seeking treatment for mental health problems,
these can help you weigh up your options:
• A simple breathing technique for stress
• Moodzone mental wellbeing audio guides
• Mental health helplines
• Talking therapies explained
8
HEALTH PROMOTION
Smoking is one of the main causes of coronary heart
disease. A year after giving up, your risk of a heart attack
falls to about half that of a smoker. You’re more likely to
stop smoking for good if you use NHS stop smoking
services. Visit the Smokefree website or ask your GP for
help with quitting. https://www.nhs.uk/smokefree
Do 150 minutes of moderate-intensity aerobic activity
every week. One way to achieve this target is by doing 30
minutes of activity on 5 days a week. Fit it in where you
can, such as by cycling to work. Keeping fit is good in the
long term too.
Eating too many foods that are high in saturated
fat can raise the level of cholesterol in your
blood. This increases your risk of heart disease.
Choose leaner cuts of meat and lower fat dairy
products like 1% fat milk over full-fat (or whole)
milk. There are lots of tasty ways to get your 5 a
day, like adding chopped fruit to cereal or
including vegetables in your pasta sauces and
curries.
Try to keep to the recommended daily alcohol limits to
reduce the risk of serious problems with your health,
including risks to your heart health. Drinking over 14
units a week (which is equivalent to six pints of average-
strength beer or 10 small glasses of low-strength wine)
and not sticking to these guidelines can cause serious
health problems such as: cancers of the mouth,
throat and breast, stroke, heart disease, liver disease, brain damage
and damage to the nervous system 5
OUR PRACTICE NURSES CAN DEAL WITH:
Injections Travel Advice /Vaccinations
Wound Care Childhood Vaccinations
Ear Examinations Cervical Smears
Diet & Lifestyle Advice COPD Reviews (Only Debbie)
Asthma reviews (Not Sue) Over 75 Health Checks
Routine Contraception Reviews
OUR HEALTH CARE ASSISTANTS CAN DEAL WITH:
Blood Pressure Checks ECGs New Registration Checks
Blood tests Dressings Suture and Clip removal
NHS Health Checks Diabetic Foot Screening
Learning Disability Annual Health Checks
B12, Influenza and Pneumonia Vaccinations (Diane, Emma and Shirley)
PHARMACISTS MINOR AILMENT SCHEME DEALS WITH:
Athletes Foot Cold Sores Gingivostomatitis Conjunctivitis
Constipation Cough Cystitis Dandruff
Dermatitis Diarrhoea Dry Eyes Ear Wax
Haemorrhoids Hay fever Head lice Indigestion
Heartburn Insect Bites and Stings Mouth Ulcers
Nappy Rash Nasal Congestion
Oral Thrush Teething Temperature
Aches and Pains Threadworm Vaginal Thrush
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TELEPHONE CONSULTATIONS
Can your query be dealt with over the telephone?
Our GPs offer telephone consultations for the
following:
Conversation regarding recent test results
Advise on medication queries/and or side effects
Continuation of existing Fit Notes
Queries related to referrals
TEST RESULTS
Please call between 13.30 and 18:30 to enquire about your test
results as our reception staff will have more time to deal with your
request between these times.
The practice has a strict policy regarding confidentiality and data
protection and we will only release test results to the person to
whom they relate unless that person has given prior permission for
the release of this data or they are not capable of understanding
the results.
When you take your test you will be told how long it will be before
the results are returned to the practice.
It is your responsibility to check your results and
to make an appointment to discuss them with
your doctor if your are advised to do so.
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ONLINE SERVICES
Have you registered for our online service?
For an easy convenient way to request your repeat prescriptions, book/cancel appoint-ments, view your Summary Care Record or view Detailed Coded Information please see one of the Receptionists with 2 forms of identification (one preferably photographic) to register.
The Receptionist will then generate a username and password for
you, giving you the flexibility to log online at any time of day or night.
The online service is also available via I-phone or android mobile phones.
Patients now have the option to request Access to detailed coded information from their medical records, if they are registered to use the online service SystmOnline
You will be able to view coded information such as any Diagnoses, Vaccinations, BPs, Recalls and other information.
Please note all requests are subject to authorisation from a GP and can take up to 28 days to complete. New Registration requests may take longer.
Please note this service is only available to those patients
aged 16 year and over.
I CAN CHECK MY FUTURE
APPOINTMENTS
IDEAL OPPURTUNITY TO PICK
YOUR GP & TIME ONLINE...
MOST CONVENIENT TO ORDER
MY REPEAT PRESCRIPTION
VERY USEFUL FOR THOSE
WHO WORK DURING
PRACTICE HOURS