NonprotTurnover TroublesCenter�for�Nonprofit�CommunicationPage 24

Who CARES?dvCARES

Page 9

What I Have Learned fromHelping Weather Victims

Dr.�Nancy�O’Reilly,�PsDPage 12

EventCoverageAmbassadorsfor�ChildrenPage 8

NOVA�AwardsCommunityPartnershipPage 22

CARES�GrandOpeningPage 15

33

contents january 2013

staff advisory panelAmy MichaelPublisher

Phil DellasegaCreative Director

Tom MezzacapaGraphic Design

Kaitlyn SchwersEditor

Michelle DeWittGraphic Design/Web Maintenance

Gerry Catapang PT, DPT

Ken Childers

Peter Edwards CIA

Rebbecca Fenton COTA/L

Jeff Gossman

Becky Overend

Sharna Rittmaster

Beverly Roberts

Chris Shaefer

Ross Stoops

Cara Trask

Mary Valloni

15

21

22

122 Central Park Square • Springfield, MO 65806417.849.CARE • www.goicare.com

3 Table of Contents

4 Membership DirectorySpringfield Cares members listing

5 Letters from the Editor and Publisher

8 Christmas Program Event CoverageAmbassdors for Children

9 Who CARES?News Round-up for local nonprofits

11 Annual Round-upChildren’s Miracle Network

12 What I Have Learned from Helping Weather VictimsDr. Nancy O’Reilly, PsD

15 Grand Opening & Ribbon Cutting Event CoveragedvCARES

16 Integrity Home Care

18 Calendar of EventsCharity Events for January

21 The Steeler Seaburn Memorial College Wrestling Fund

22 “Reaching for the Stars” Award Goes to the City of SpringfieldCommunity Partnership

24 Nonprofit Turnover TroublesCenter for Nonprofit Communication

29 GamesFun Stuff

4

Ambassadors For ChildrenAn Operating Agency of the Council ofChurches of the Ozarks 500 W Battlefi eld, Suite BSpringfi eld, MO 65807417-708-0565 ext. 202suzzell@ccozarks.org

American Cancer Society (ACS)3322 S Campbell Ave # GSpringfi eld, MO 65807417-881-4668www.cancer.org

Big Brothers Big Sisters (BBBS)3372 W Battlefi eld StSpringfi eld, MO 65807417-889-9136

Breast Cancer Foundation of the Ozarks (BCFO)330 N Jefferson AveSpringfi eld, MO 65806417-862-3838www.bcfo.org

Bridges for Youth1039 W NicholsSpringfi eld, MO 65802417-864-4167www.bridgesforyouth.net

Children’s Miracle Network3525 S National Ave Suite 203Springfi eld, MO 65807417-269-5437www.coxhealth.com/cmn

Community Partnership330 N Jefferson Ave.Springfi eld, MO 65806417-888-2020http://www.commpartnership.org/

Court Appointed Special Advocates (CASA)1111 S Glenstone AveSpringfi eld, MO 65804417-864-6202www.casaswmo.org

Female Leaders in Philanthropy (FLiP)320 N Jefferson AveSpringfi eld, MO 65806417-863-7700www.uwozarks.com/fl ip.asp

Good Samaritan Boys Ranch424 E Norton RdSpringfi eld, MO 65803417-864-6698www.ranchlife.org

GYN Cancers Alliance (GYNCA)3023 S Fort, Suite BSpringfi eld, MO 65807417-869-2220www.gynca.org

The Humane Society3161 W Norton RdSpringfi eld, MO 65803417-833-2526www.swh.org

Killuminati Foundationwww.killuminatiFoundation.org

Lost & Found Grief Center2840 E Chestnut Expressway, Suite CSpringfi eld, MO 65802417-865-9998www.lostandfoundozarks.com

March of Dimes1722 S Glenstone W110Springfi eld, MO 65804417-889-9397www.marchofdimes.com

Pregnancy Care Center1342 E Primrose StreetSpringfi eld, MO 65804-4224www.pccchoices.com

United Way of the Ozarks320 N Jefferson AveSpringfi eld, MO 65806417-863-7700www.uwozarks.com

The Victim Center819 N Boonville AveSpringfi eld, MO 65802417-863-7273www.thevictimcenter.org

Women Connect4GoodDrNancy@womenspeak.comTwitter.com/womenspkwww.Facebook.com/WomenSpkwww.Womenspeak.com/connect4good/

Youth of the Ozarks Thrift Store (YOTO)2140 S CampbellSpringfi eld, MO 65807417-890-7283www.thevictimcenter.org

The following persons or businesseshave sponsored our members:

Women Speak, William H Darr,Tom Slaight, ANPAC, Elliot & Robinson, Southwestern Womens Health, dvLaRue Design and Development

Springfi eld CARES would like to introduce the following Members of the magazine. Members must have non-profi t status and provide services to our community. If you are interested in becoming a member, please give us a call for more information!

Mission: Springfi eld CARES and GOiCARE.com provide online and print media to the public to create awareness of charitable giving and healthy living in the area as well as give acknowledgment to local businesses that give back to our community. It is our goal to promote local business, provide information and savings to consumers and support the work of the charities where we live.

Membership Directory

4

5

5

Helping you create the future you envision.

Penney, Murray & Associates

Ameriprise Financial Services, Inc.

Licensed to provide service in thefollowing states:

AL, AR, AZ, CA, CO, FL, GA, IA, IL IN, KS,MN, MO, MS, NE, NY, OK, PA, SD, TN, TX, VA,

WA, WI, WY.

Broker, investment and financial advisory services aremade available through Ameriprise Financial Services, Inc.Member FINRA and SIPC. Some products and services may

not be available in all jurisdictions or to all clients.

1342-E East KingsleySpringfield, Missouri 65804

(417) 881-9200

Ron PenneyCFP®, ChFC® Private Wealth Advisor

130179MR0112

Dear readers,

You’re holding the first Springfield CARES issue of 2013! I hope everyone had a mem-

orable New Years’. We certainly have. Here at the magazine, we’ve celebrated the new

year by launching Kansas City Metro CARES and St. Louis CARES Magazine. It won’t be

long until CARES appears in Branson and Joplin too.

We have also settled into the new office building located on 122 Park Central Square.

Next time you’re in downtown Springfield, pick up an issue and have a look. We have

a rack with the latest issues on the outside of the building. In this issue, you’ll see pho-

tos from the grand opening of the building. Thank you to all who attended!

Also in this issue you’ll find event coverage from the Community Partnership of the

Ozarks and Ambassadors for Children. In addition, check out our non-profit news sec-

tion called Who CARES?, articles from Dr. Nancy O’Reilly, the Center for Nonprofit

Communication, and more.

And as always, if you have an idea for an article that you would like to see in Springfield

CARES Magazine, send us an email at info@goicare.com.

I hope you enjoy our first issue of 2013.

Sincerely,

Kaitlyn SchwersContributing Editor

Letter from the Editor

Letter from the PublisherHello my friends!

New Years resolutions abound... For those of you that know me personally, you know

that I'm always on the go, always doing three things at once and always working

toward the next goal or project. I think it's a great thing to be a motivated person, it

can take you far. For myself though, my new years resolution will be to bring more

balance to my life. I want to keep going, keep growing and keep working hard, but I

also want to fit in more family time, more baking, more reading and more smelling

of the roses. The tragedies that occurred in 2012 still echo through me a constant

reminder that nothing is certain and that our time together should never be taken

for granted. As I welcome in the New Year, I set my sights on balancing the scales of

work and home to enjoy the pleasures and challenges of both. I hope this New Year

finds you all healthy, happy and blessed in your home life and in your work life. Thank

you for being a wonderful part of a caring community. Happy New Year!

Warmly,

Amy MichaelPublisher

6

January 16, 2013 | Keeter Center at College of the Ozarks

| grant writing | | fundraising | | social entrepreneurship | | working with foundations |

Nonpro�ts Weathering the Financial

Storm

The Center for Nonpro!t Communication at Drury University presents:

Sponsored by the Slusher Foundation | for more info or to register: npcomm.org

7

8

Ambassadors for Children is a service agency of the Council of Churches of the Ozarks that is dedicated to supporting abused and ne-glected children from Greene County. Through our Christ-mas Program we coordinated thousands of Christmas gifts for abused and neglected children in our community. Donors also “Adopted” teens in Foster Care for Christmas to provide specific wish list items. After collecting the Christmas gifts, we had vol-unteers help us wrap gifts for over 600 kids. We are so thankful to our volun-teers and community part-ners who helped make this Christmas extra special for the kids we serve.

9

Ozarks Public Television and Mercy Children’sHospital celebrate Read Across America at 2ndannual eventOzarks Public Television and

Mercy Children’s Hospital are

excited to announce the 2nd

annual Read Across America

in southwest Missouri at the

Discovery Center of Spring-

field on Saturday, Feb. 23

from 10 a.m. to 4 p.m.

On this day, guests can take

advantage of reduced admission to the Discovery Center of $7 per per-

son. Kids will have a chance to hear Dr. Seuss stories including The Tooth

Book, Hop on Pop, One Fish, Two Fish, Red Fish, Blue Fish, Horton

Hatches the Egg, The Butter Battle Book, and McElligot’s Pool. Guests can

also take part in Seuss-themed activities that relate to each of the books

and interact with doctors from Mercy. The Cat in the Hat will be there to

greet guests and pose for photos. Ambassadors for Children, an agency of the

Council of Churches of the Ozarks, provided

Christmas gifts to 616 foster children in

Greene County. The referrals for children this

year are up 16% over 2011.

“This outreach wouldn’t be possible without

the help of volunteers and partners in the

community,” stated Sondra Uzzell, Agency

Director.

Vital partners with this Christmas outreach

included Murney Realtors (“adopts” and

wraps gifts for 198 children), Crosslines (pro-

vides toys), and numerous other community

businesses, churches and individuals.

March of Dimes Missouri announces newleadership for its state boardMarch of Dimes

Missouri Chapter is

pleased to an-

nounce that J. Kim

Tucci will assume the position of Board Chair effective January 2013. Tuc-

ci is no stranger to Missouri, or March of Dimes, having served on the board

for more than eight years.

A successful restaurant entrepreneur, Tucci is president and co-founder of

The Pasta House Co., the largest, locally owned restaurant chain in the state.

Over the years Tucci has served on dozens of boards, committees and foun-

dations. He has received awards and honors from nearly 40 Missouri or-

ganizations including more than 20 “Man of the Year” awards. He was

also named one of the “Top 100 Business Leaders” in the St. Louis region

by the St. Louis Business Journal.

What’s going on in your area?Spring�eld CARES o�ers a round-up of news from

your local non-pro�t organizations.

Ambassadors for Children pro-vides Christmas Gifts to over600 children in foster care

Photo provided by Hannah Combs

10

THE SKY’S THE LIMITTO WHAT WECAN ACHIEVE

Empire Bank and Central Trust are pleased to support our community and member

organizations of Springfield CARES.

MEMBER FDIC

when we all work together.

Fulpower EnterprisesFulpower EnterprisesIndoor and Outdoor Services

fulpower.enterprises@yahoo.comP.O. Box 9702 Spring!eld MO 65801

Tree Care & Removal s Stump RemovalTree Hazard Assessments s Landscaping

Gardens s Fences s ExcavationsPreventive Maintenance s Lot Clearing

Clean Up and HaulingImprovments s Home MaintenanceRepairs s Water Drainage Solutions

11

Children’s Miracle Network Hospitals

is excited to ring in the New Year with a

lot of upcoming opportunities to serve our mission of providing

awareness for our local kids

with medical needs. We have several new and eager faces on our team and look forward to building a relationship with the fami-lies we serve and with our caring com-munity. Looking back on 2012, we feel blessed and humbled by the generosity of our donors, partners, volunteers, and friends of Children’s Miracle Network Hospitals. Without their support, we would not be able to serve the number of children we do in our surrounding 32-county service area.

Our dollars raised this year have gone to reach countless families in the Ozarks. We have provided direct financial assistance for prosthetics, wheelchairs, leg braces, hearing aids, prescriptions and travel expenses for out-of-town doctor’s appointments. Our dollars have also gone to purchase life-saving equipment for our area hospitals, ambulances, and schools. CMN Hospitals has provided financial assistance for our families whose children have been hospitalized due to an illness or accident. Our dollars raised also go to fund our C.A.R.E. Mobile program, which is a mobile health clinic that provides access to health screens and immunizations to children with limited access to health care. CMN Hospitals also believes in supporting educational programs that help to prevent illness and injury and better the health of children living in our community.

This past year we were excited to announce a new program to Children’s Miracle Network Hospitals. We believe

that instilling healthy habits in our children from the beginning will make a difference in their future health and the health of our community. This past year we received a grant from Kohl’s to fund the Kohl’s CARDIAC Kids Program, a program that educates our local kids on proper nutrition, healthy

eating habits, and fun ways of getting exercise. This program teaches our kids about how their everyday choices will affect their future health. We hope to implement other programs like this to improve the health and wellness of the children in our community. We closed out 2012 by introducing our new website:

www.coxhealthcmn.com.

Please check it out, and if you would like to stay up to date on the latest from CMN Hospitals, sign up to receive our e-newsletters. Don’t forget to “Like” our Facebook page, “Children’s Miracle Network Hospitals of CoxHealth,” and follow us on Twitter “coxhealthcmn.” We want to wish our community warm wishes and many blessings in the New Year!

Children’s Miracle Network HospitalsAnnounces New Program and New Website.

If you are like me you watched the coverage of Hurricane Sandy on CNN or HLN or Fox News and feeling over-whelmed by the devastation (they called Sandy the Perfect Storm of 2012). I hate to say it, but this is becoming an all-too-familiar scene of men, women and children finding themselves without their homes, their businesses and their beloved communities. Disasters just suck…there is no better way to say it.

I have seen this up close and personal. I

am a crisis responder and a trained traumatologist. I have been all over the United States. I have helped in communi-ties in California where fires burned thousands of homes. I have worked in New York and New Jersey helping fami-lies that lost loved ones to the bombings of the Twin Towers. I have been to New Orleans and Florida after hurricanes took lives and damaged miles and miles of homes and property. I have helped in

communities ravaged by tornadoes in my own Missouri and driven down the road to Joplin and Pierce City to help people recover from the worst of the worst conditions.

I got into this work through my training as a clinical psychologist. We were taught to help people in emotional crisis, who were struggling with traumatic events and all manner of human drama. After I completed my Doctorate in Psychology, I ran an Employee Assistance Program for a large regional hospital. More human trauma. Then I responded

to 911 and more famous weather emer-gencies. Does it get easier to do this kind of work? No, it does not.

Still, it is by far the most rewarding and important thing I do to help others. I have said many times about the couples, mothers and children who come to shelters seeking help, they are resilient and hopeful. They show their joy because they have each other (or they

have that fuzzy friend by their side). They are grateful to be alive and to have an opportunity to rebuild. It takes time for them to grasp what has happened and thank God they have this protective reaction because the days that follow will be filled with their new crisis reality. Often there is no way to understand why, but they can accept and do move on even though their lives are forever changed.

So many of them immediately see cause for hope and thanks, saying, “At least we have each other.” Sure, some do

better than others. Of course resources, insurance and supportive extended families make all the differ-ence. Employers who provide jobs and keep the doors open––no matter what––are crucial to sustain-ing families.

One of the most common things I have witnessed in such uncommon times is that in general, people do very well with disasters. It prompts them to reflect. All their concerns about mate-rial stuff fly right out the window. Some people find their faith challenged. Others literally lose their faith and blame God for all the bad things that have happened to them. But overall, I have seen that faith generally grows and people find a bright light in all the darkness. The faith journey is like the cross that people erected at Ground Zero at the Statue of Mother Mary holding a rosary in her unbroken hands, which became a holy place. People pull together, their strength grows in determination and they burn with a renewed fire to not give up.

It’s amazing to see how—even in the worst of times—people take refuge in connecting over little things. When I was at the World Trade Center tent helping the first responders I think what impressed the local people was how far so many of us had come to help others. We never really know how much others care until someone shows up from another coast or another country.

12

Victims

WhatI Have

Le

arn

ed

from

HelpingWe

ath

er

By: Dr. Nancy D. O’Reilly, Psy.D.

Dr. Nancy O'Reilly is a clinical psychologist and public speaker that coun-seled survivors in New York City after 9/11, in Louisianaafter Katrina and in Joplin after the tornado. She founded WomenSpeak, an online resource. She is an author, public speaker and researcher dedicated to Empowering Women From Trauma to Triumph.

At www.WomenSpeak.com, she offers guidance and stories and hosts regular podcast“Conversations with Smart Amazing Women.”

I still remember talking with one of the ATT responders working on the phone lines in New York. When he found out where I was from, he smiled, scratched his head and said, “You know I have never met anyone from Missouri.” I told him he was lucky “because I was wearing shoes.” He got a kick out of that and we both laughed and savored the moment before we both went back to work help-ing with the recovery.

Some of the most enduring losses people grieve are the mementos, the photos and precious objects that belonged to their beloved mother or father. Of course, the deepest pain surrounds the loss of family ties, the agony of losing a loved one.

So, what do they do to survive such devastating losses? They learn a new normal and they go on. They discover a new way to do things, they rebuild, they move into a new home, they learn new ways, they get angry, they get sad and they get depressed. They experience every emotion in Elizabeth Kubler-Ross’s theory of death and dying: shock, bargaining (this cannot be true), anger, depression and eventually some of kind of acceptance. Loss is loss and we have similar reactions even while each of us is a unique individual.

One thing these survivors have in common after a disaster is they all look at the skies differently. They watch and wait and wonder if it will happen again. They watch for tornadoes in Joplin and Pierce City; all along the eastern seaboard and the gulf they watch for hurricanes; in New York and New Jersey they watch for low-flying planes. They erect memorials like the reflection pools at the WTC site. They build parks and conduct ceremonies so they will never forget those that have been lost. They find ways to cling to one another when the hurt comes back. No, you never get back to where you were. For some, life gets better, others remain trapped in their grief. I like to think that with each loss, with each disaster, we learn a little more about making better rescue efforts, providing better recovery services, and supporting amazing organi-zations like the Red Cross, Salvation Army and Catholic Charities.

I am proud to work with all these groups and I offer thanks to those whom we serve. They teach us much about life, love and resilience. It’s what life is really about. We are all connected and if one of us suffers we all suffer, so we must –and do–help each other. 13

14

January 26th at 6:00 pm

$150/team or $35/person Food is to be included!

Westside Wacky Bowling for any skill level bowler

Enterprise Park Lanes

Don’t want to pay the entry fee yourself? Find a business to sponsor your lane for $225 and have your team fee waived!!

Help give kids a voice, support CASACan’t play but have a great prize to donate? Ready to sign up or need more information?

Visit http://www.westsideoptimist.org/ for more information!You may email us at info@westsideoptimist.org

Super Bowling for CASA SW MO

Raffle Drawings & Bowling Contests

dvCARES Corporation, which houses

CARES Magazine and dvLaRue, held a

grand opening and holiday celebra-

tion for their new office building on

Dec. 6. The office is located on the

downtown square at 122 Park Central

Square next to the Coffee Ethic.

dvLaRue and CARES Magazinest cut

the ribbon with the Chamber to kick

off the celebration. Along with the

opening, CARES formally launched the

new St. Louis CARES and Kansas City

Metro CARES Magazine.

15

18

If you have a charitable event you would like to add, please email us at events@goicare.com

c a l e n d a r

j a n u a r y4 | 6:00-8:00pm The Library Station - If it's Friday night it’s Teen Friday Nights, there's something going on at the Station just for teens. Stop in for games, crafts and special events.

4 | 6:00-10:00pmDowntown Springfield - The first Friday of each month, join the galleries of the Downtown Arts District for a multifaceted evening of art, music, food and fun in more than 25 participating venues.

14 | 5:30pmCASA (Court Appointed Special Advocates for Children) - Information night at the CASA Office.

18Discovery Center - Science Sprouts.The 3rd Friday of each month through February we invite all young learn-ers up to age 6 to learn, explore and discover a differ-ent topic each month. January's theme is The 5 Senses. Enjoy story time with Park Central Library at 10am & 1pm and a special science demonstration at 11am & 2pm. General Admission applies.

26 | 6:00pmCASA - Super Bowling For CASA, Help give kids a voice, Support CASA!! CASA and the Springfield Optimist Club International are teaming up to support kids through bowling. Teams are $150 or $35 per person, sponsorships available. For more information visit http://www.casaswmo.org/

15 | 9:00am-12noonDiscovery Center - Scout Night. Activity stations available to support a variety of achievements and badge requirements. No pre-registration required for Scout Night at the Museum. Non-member: Scouts $12, Adults $7; Member: Scouts $7, Adults free

8 | 6:30pmBrentwood Branch Library - Foreign Film Festival. Today's movie "Warrior," rated R, Hindi, English subtitles. Admission is free.

8 | 12:00noon-1:00pmPark Central Square - A ceremony to honor the sesquicen-tennial of the 1863 Battle of Springfield and dedicate 12 new historical markers will feature troops in period costume and historic demonstrations.

8 | 10:30am-4:30pmOur Springfield-Greene County Parks are Celebrating 100 Years ~ 1913-2013 - Take a step back in time and see how our parks have contributed to the community and its people for over 100 years. Enjoy wonderful images and artifacts of sports, picnics, boating, playgrounds, wild animals, camps, caves, springs, ice skating, lakes, swimming, amusement rides and skating rinks.

& Memorial BALLOON Release 5K

Run/Walk

4th Annual

5KThursdayMay 23, 2013Jordan Valley Park

Lost & Found Grief Center’s mission is to provide grief support services in a safe and supportiveenvironment, at no charge, to children, young adults, and their families grieving the death of a loved one.

Releasing Grief & Celebrating Lives

Save the Date

Become a SponsorDiamond Sponsor $5,000 Identi!cation as an event sponsor on print material,

Lost & Found website with Facebook & Twitter support Prime location of company logo on event t-shirt Prime location of company logo in print advertising Optional banner placement at business Signage at the event Recognition in Lost & Found newsletter Eight-free run/walk entries

Gold Sponsor$2,500 Identi!cation as an event sponsor on print material,

Lost & Found website with Facebook & Twitter support Company logo on event t-shirt Logo recognition in print advertising Optional banner placement at business Signage at the event Recognition in Lost & Found newsletter Six free run/walk entries

Silver Sponsor$1,000 Identi!cation as an event sponsor on print material, Lost &

Found website with Facebook & Twitter support Recognition in print advertising Signage at the event Recognition in Lost & Found newsletter Four-free run/walk entries

Bronze Sponsor$500 Identi!cation as an event sponsor on print material, Lost & Found website with Facebook & Twitter support Signage at the event Recognition in Lost & Found newsletter Two free walk/run entries

Contact Ashlyn Moore: amoore@lostandfoundozarks.com

21

The Steeler Seaburn Memorial Wrestling Scholarship Fund was created due to the death of Willard High School student and wrestler, Steeler Seaburn. Steeler’s life came to a tragic end when he was killed in a vehicle vs. pedes-trian accident on April 6, 2012. Steeler’s goal was to continue his education and wrestling career in college after graduating high school in May of 2012. The com-munity of Willard came together by establishing a memorial schol-arship in his name to offer finan-cial assistance to young men and women in their endeavors to follow the same dream as Steeler.

Starting wrestling at the age of seven, Steeler may have not been the biggest, the smartest or even the most talented kid; however, Steeler’s gifts came in the form of

dedication and leadership. He could motivate his teammates to do whatever it took to excel and, in the end, have them convinced it was their own idea. He loved and respected his coaches to the point he was not just their student, he was their friend. He made himself available at anytime to his team and teammates, not because he had to, but because he wanted to. He made sure that life never got too serious, because “you only live once”. In school, he struggled to maintain a “C” average, but would cut wood on the weekend because he recog-nized “it had to be done”.

Steeler CHOSE to dedicate himself to the sport. He CHOSE to continue wrestling in college, with the goal of earning a teach-ing degree and coaching high

school wrestling. What he didn’t choose was to have his life end at 18, and through this scholarship fund, we choose to honor him and his perseverance.

The Steeler Seaburn Memorial Wrestling Scholarship Fund, much like Steeler, is truly a “one of a kind” in Southwest Missouri and the nation. It is our hope and dream to help provide funding to his fellow wrestlers by bridg-ing the gap between school scholarship offers and what is still owed by the student. Additionally, while promoting the Scholarship Fund, we will be able to bring more attention to the sport of wrestling.Currently the scholarship is

available to 24-schools in the Southwest Missouri area. Included are all the schools from the Big and Little Central Ozark Confer-ence, all five of the Springfield schools as well as Monett, Seneca, Carl Junction and McDonald Co. While there is no preset dollar amount or number of scholarships, our goal is to provide multiple scholarships for significant amounts, depending on the candi-dates and funds available. In this, our first year, we will be awarding a total of $10,000.00 in scholarships.

Please visit our website

www.TheSteeFund.com

for more information about the

fund, as well as upcoming events,

fundraisers, volunteering and

donation opportunities.

by Heather Robbins Photography

by Bob Loderhose

22

Each year Community Partnership recognizes individuals and organizations that have made the greatest positive impact on their neighborhoods through its Neighborhood Organi-zation Volunteer Awards (NOVA) banquet. The theme of this year’s NOVA banquet is “It’s a Wonderful Life,” because we can’t imagine what our community would be like with-out our neighborhood volunteers.

The City of Springfield was presented with this year’s ‘Reaching for the Stars’ award in recognition of itsoutstanding partnership and commitment to neighborhood betterment and the mission of Community Partnership.

Community Partnership of the Ozarks is a non-profit organization serving 21 counties and more than 60,000 individuals annually in southwest Missouri. Our three divisions - Substance Abuse and Violence Prevention, Neighborhood and Community Initiatives and Children and Child Well-Being - work together to facilitate and promote the building of resilient children, healthy families and strong communities through collaboration, programming and resource development. Community Partnership is well recognized for its ability to generate outcome-based results and leverage resources that lead to innovative and cost effective solutions. For more information, visit www.commpartnership.org.

Award Goes to the City of Springfield.

Nonprofit TurnoverTroubles

Benjamin Franklin once said"In this world nothing canbe said to be certain, exceptdeath and taxes."

Had he been talking about nonprofitorganizations, he might have said"...except death, taxes, and employeeturnover."

Crash and BurnNonprofit employees are dedicated, hardworking, and passionate people. Theyare experts at working with few or no resources, often in less-than-perfect con-ditions. Compared to other sectors, they are able to accomplish more with less.

There are so many needs to be met it seems there is no end in sight. Becausethe need is both great and urgent, nonprofit employees go full blast. They comein early, work nights and weekends. Seven days a week. It's a frenzied pursuitof the mission.

A study by the Brookings Institution revealed seventy percent of nonprofit em-ployees strongly agreed that they always have too much work to do, and thatburnout was a problem in their job.

"Burnout" is a state of emotional distress, physical exhaustion, lack of en-thusiasm, and depression. According to the Mayo Clinic, burnout comes froma variety of factors, including a heavy workload, unclear job expectations, stress-ful or chaotic work environment, and having a job that doesn't match your skillsor interests.

by Dan PraterThe Center for Nonprofit

Communicationat Drury Universitydprater@drury.edu

24

Considering how many nonprofit organizations function in chaotic envi-ronments, responding to emergencies and life-threatening situations (ordeal with clients who live daily in a similar environment), it's no won-der employees suffer from burnout.

When employees suffer from burnout and job dissatisfaction, the non-profit suffers turnover.

The Cost of TurnoverAn April 2012 article in the Chronicle of Philanthropy says the averagetenure of a nonprofit employee is only 16 months.

Several years ago I was part of a small nonprofit organization that had6 full-time employees that experienced this problem. In a period of threeyears, they had 22 different people (filling four positions) working forthem.

The implications of such a high turnover rate can be devastating.

There are various figures used to estimate the fiscal cost of replacing alost employee. Costs associated with recruiting, hiring, and training anew employee range from 150 percent of a salary, to as low as 25 per-cent. Using the low-end 25 percent rule-of-thumb, employees making$35,000 annually would have a turnover cost of $8,750. Applying the150 percent rule, turnover would cost the organization $52,000.

Other costs associated with employee turnover include loss of servicesto clients, additional workloads placed on other employees, and a lossin donor confidence. Donors want to give to people they know and trust.Seeing a new executive director or development director every 6-12months causes them to wonder about the stability of the organization.

CausesA report by the Johns Hopkins Nonprofit Employment Data Project foundother reasons why nonprofit agencies have difficulty in retainingemployees.

1. Low pay 2. Limited opportunities for advancement 3. Lack of competitive health benefits

The nation's economic crisis has created a harsh environment for non-profit organizations. As they continue to meet a wide variety of increasedcommunity needs, they are forced to do so with reduced funding fromthe government and donors. Increased workloads and pressure on work-ers, high stress, and fewer funds to support them have resulted inemployee dissatisfaction and increased turnover.

Retaining Your PeopleLeaders in organizations must focus on retaining good employees. (It'sOK to let the poor performers move on!)

Most nonprofit organizations lack the means to compensate their

employees in a competitive manner or to offer them career advance-ment. So they must find inexpensive ways to retain good people.

1. Create a culture of caring.It's almost ironic that nonprofit leaders would have to be reminded ofthe importance of caring for people. After all, that's what the organiza-tion is all about. Most nonprofit mission statements focus on helpingpeople—those outside the organization (sometimes referred to as"clients"). Yet in some cases, the organization overlooks the needs ofits own people, providing little or no attention or support to their ownstaff.

When organizations fail to treat their staff with the same care, respectand dignity that they treat their clients with, it causes employees to feeldevalued.

A simple, cost-effective way to demonstrate a culture of caring is allow-ing employees autonomy and the flexibility to respond to personal needs.Taking time off to go to a dentist's appointment or working from homeso they can care for a sick child helps an employee balance the needsof home and work without having to choose between the two.

2. Create a culture of communication. Listening is a sign of respect. When leaders take time to listen to employ-ees, they feel valued. Set up and keep regular times where employeeshave access to leaders to discuss ideas and issues, in both group set-tings as well as one-on-one.

I once had a boss who every year asked me where I wanted to go (inthe company). With that information, she formed a plan to help me getthere. She provided training and experiences that would lead me closerto my goal. Her interest and investment into me created a loyalty to thecompany.

Other ways to communicate include providing clear job descriptions andgiving your staff the opportunity, at least annually, to complete an anony-mous survey where they can freely express their feelings about theorganization and its leadership.

3. Create a culture of celebration.It's easy to get bogged down with tasks. But it's important to take timeto celebrate successes, both organizational and personal. Show pride inyour staff by honoring them and telling others how important they areto your organization. It does not have to be elaborate; even a card or anote goes a long way.

These measures won't eliminate all employee turnover, but will certainlyhelp your staff to know they are highly valued and will cause them tobe less likely to seek out better ground.

www.NPcomm.org 25

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Wishing All a Joyful 2013! !"#$%&'#((()$*$+)(+$,$-./01$,2304$51$,6/37894:;1$<=$&>%)"$| www.gynca.org

alentine alaV GYou are cordially invited to attend the 8th Annual

The event is held at the Hilton Garden Inn, 4155 South Nature Center Way at 6 p.m. cocktail hour, silent auction, music by the Randy Hamm Duo. 7 p.m. dinner 8 p.m. DJ and dancing $75 per person, $500 per table of 8. RSVP by January 31

Regional Girls ShelterIn support of

Call For more information or visit www.care4kids.org

Saturday, February 9, 2013Event starting at 6 p.m.

Tickets may bepurchased online at:

www.care4kids.org/RGS

Regional Girls Shelter, located in Springfield, Missouri, is a non-profit residential treatment program for girls ages 11 to 21 who have been removed from their homes due to neglect or abuse. Often these girls arrive with no more than the clothes on their backs. They are provided a stable place to live, food, clothing, mentoring and counseling to facilitate a successful outcome. The Regional Girls’ Shelter Advisory Board raises funds to provide the girls with basic necessities and education-al outings. All proceeds from the Valentines Day Gala support these activities

417-862-9634

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