sprint 13 ‘digital innovation at moj’ antonia romeo - ministry of justice
TRANSCRIPT
Digital transformation at the Ministry of JusticeAntonia Romeo, Director General, Transforming Justice & Digital Leader21 January 2013
Tuesday, 29 January 13
I think we can deliver better rehabilitation of offenders... a cheaper and better prison system, and a legal aid and criminal justice system that command public confidence – and at the same time bring costs down.
Chris Grayling Secretary of State for Justice
Tuesday, 29 January 13
My vision for justice reform involves being much smarter in the way we run our public services.
Digital by default can help us achieve this vision.
Chris Grayling Secretary of State for Justice
Tuesday, 29 January 13
9 MILLION SERVICE USERS
10 MILLIONTRANSACTIONS
Tuesday, 29 January 13
£0bn
£2bn
£5bn
£7bn
£9bn
2010/11 2014/15
9 MILLION SERVICE USERS
10 MILLIONTRANSACTIONS
Tuesday, 29 January 13
£0bn
£2bn
£5bn
£7bn
£9bn
2010/11 2014/15
9 MILLION SERVICE USERS
10 MILLIONTRANSACTIONS
500COURTS
133PRISONS
45ALBs
Tuesday, 29 January 13
£0bn
£2bn
£5bn
£7bn
£9bn
2010/11 2014/15
65, 000CORE STAFF
9 MILLION SERVICE USERS
10 MILLIONTRANSACTIONS
500COURTS
133PRISONS
45ALBs
Tuesday, 29 January 13
Transforming Justice
MORE RESPONSIVE
LESS COSTLY
MORE EFFECTIVE
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
Reforming legal aid
Tuesday, 29 January 13
DIGITALLY TRANSFORMING
OUR SERVICES
Transforming Justice
MORE RESPONSIVE
LESS COSTLY
MORE EFFECTIVE
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
Reforming legal aid
Tuesday, 29 January 13
DIGITALLY TRANSFORMING
OUR SERVICES
DIGITALLY TRANSFORMING
HOW WE ENGAGE
Transforming Justice
MORE RESPONSIVE
LESS COSTLY
MORE EFFECTIVE
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
Reforming legal aid
Tuesday, 29 January 13
DIGITALLY TRANSFORMING
OUR SERVICES
DIGITALLY TRANSFORMING
HOW WE WORK
DIGITALLY TRANSFORMING
HOW WE ENGAGE
Transforming Justice
MORE RESPONSIVE
LESS COSTLY
MORE EFFECTIVE
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
Reforming legal aid
Tuesday, 29 January 13
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
ICT
Commun
ica+
ons
Finance
Analy+cal Services
Reforming legal aid
...
Estates
Tuesday, 29 January 13
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
ICT
Commun
ica+
ons
Finance
Analy+cal Services
Reforming legal aid
...Digital Services
Estates
Tuesday, 29 January 13
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
ICT
Commun
ica+
ons
Finance
Analy+cal Services
Reforming legal aid
...Digital Services
Estates
Mandatory digital gateway
Tuesday, 29 January 13
Transforming rehabilitation
Reducing unit cost in prisons
Reforming youth justice
Court estate and CJS reforms
ICT
Commun
ica+
ons
Finance
Analy+cal Services
Reforming legal aid
...Digital Services
Estates
Digitaloutcomes
consistent user experienceget £ out of the systemconsistent digital policybetter procurementeconomies of scale
Mandatory digital gateway
Tuesday, 29 January 13
Sin
gle
Just
ice
wor
kspa
ce
LSC
Mgt
Info
Sin
gle
Intra
net
Pris
on to
cou
rt vi
deo
links
Digital Vision
NOMS
EX
EM
PLA
RS
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
PRISONER
VISITS BOOKING
FEE PAYMENT
CIVIL CLAIMS
Redesign starts with
possession claimsmoves onto money claimsstarts with employment tribunal
fees (first phase by July 2013)
Kick-off by April 2013
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014
eDRM
solut
ion
GOV.UK Specialist
GOV.UK
Corporate
INFORMATION
SERVICES
Civil Legal Aid
eligibility tool
C100 online
applications
TRANSACTIONS
DIGITA
LW
ORKING
CourtFinder &
FormFinder
Tribunals Decision databases
Credit card payment:
money / possession claims
SSCS direct
lodgement
Fee
accountProbate
applications
Secure bulk data
Shared
servi
ces -
appli
catio
ns
Offender self service (prison)
Fine payment engine
LSC: civil legal aid
applications
LSC: criminal legal aid applications
Adminis
trative
Law
trainin
g prog
ramme
Judicial Appointments
online recruitment
Youth
Justi
ce In
terac
tive
learni
ng sp
ace
Justic
e Academy
upgrade
EX
EM
PLA
RS
E-LEARNING
Online forum for youth
justice practitioners
Supreme Court website
Registration & authentication:
money claims
Office fo
r Judicia
l
Complaints website
Depa
rtmen
tal
corre
spon
denc
e
(cas
e m
anag
emen
t)Pr
ison
& Pr
obat
ion
Om
buds
man
cas
e
man
agem
ent s
yste
m
Fine enforcement
Judi
ciar
y: re
mov
al
from
GSi
& p
orta
l re
plac
emen
t
Bene
fits
chec
ker
Secu
re e
mai
l: ne
xt g
ener
atio
n
YJB: Y
outh
to Adu
lt
natio
nal ro
llout
Online
complaints tool
YJB
Directo
ry o
f
Prac
tice
Community Payback
nomination
Prison
Midd
le
Office
HMCTS single platform
RCJ: courts
electronic filing
Dig
ital w
orki
ng in
th
e C
row
n C
ourts
Dig
ital w
orki
ng in
the
Mag
istra
tes
Cou
rts
Electronic Register by Mar-15
DIGITAL ROADMAP
Tuesday, 29 January 13
NOMS
Digital Vision
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014
Sin
gle
Just
ice
wor
kspa
ce
LSC
Mgt
Info
Sin
gle
Intra
net
Pris
on to
cou
rt vi
deo
links
EX
EM
PLA
RS
PRISONER
VISITS BOOKING
FEE PAYMENT
CIVIL CLAIMS
Redesign starts with
possession claimsmoves onto money claimsstarts with employment tribunal fees
(first phase by July 2013)
Kick-off by April 2013
eDRM
solut
ion
GOV.UK Specialist
GOV.UK
Corporate
INFORMATION
SERVICES
Civil Legal Aid
eligibility tool
C100 online
applications
TRANSACTIONS
DIGITA
LW
ORKING
CourtFinder &
FormFinder
Tribunals Decision databases
Credit card payment:
money / possession claims
SSCS direct
lodgement
Fee
accountProbate
applications
Secure bulk data
Shared
servi
ces -
appli
catio
ns
Offender self service (prison)
Fine payment engine
LSC: civil legal aid
applications
LSC: criminal legal aid applications
Adminis
trative
Law
trainin
g prog
ramme
Judicial Appointments
online recruitment
Youth
Justi
ce In
terac
tive
learni
ng sp
ace
Justic
e Academy
upgrade
EX
EM
PLA
RS
E-LEARNING
Online forum for youth
justice practitioners
Supreme Court website
Registration & authentication:
money claims
Office fo
r Judicia
l
Complaints website
Depa
rtmen
tal
corre
spon
denc
e
(cas
e m
anag
emen
t)Pr
ison
& Pr
obat
ion
Om
buds
man
cas
e
man
agem
ent s
yste
m
Fine enforcement
Judi
ciar
y: re
mov
al
from
GSi
& p
orta
l re
plac
emen
t
Bene
fits
chec
ker
Secu
re e
mai
l: ne
xt g
ener
atio
n
YJB: Y
outh
to Adu
lt
natio
nal ro
llout
Online
complaints tool
YJB
Directo
ry o
f
Prac
tice
Community Payback
nomination
Prison
Midd
le
Office
HMCTS single platform
RCJ: courts
electronic filing
Dig
ital w
orki
ng in
th
e C
row
n C
ourts
Dig
ital w
orki
ng in
the
Mag
istra
tes
Cou
rts
Electronic Register by Mar-15
Tuesday, 29 January 13
Digital Vision
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014
Sin
gle
Just
ice
wor
kspa
ce
LSC
Mgt
Info
Sin
gle
Intra
net
Pris
on to
cou
rt vi
deo
links
EX
EM
PLA
RS
PRISONER
VISITS BOOKING
FEE PAYMENT
CIVIL CLAIMS
Redesign starts with
possession claimsmoves onto money claimsstarts with employment tribunal fees
(first phase by July 2013)
Kick-off by April 2013
eDRM
solut
ion
GOV.UK Specialist
GOV.UK
Corporate
INFORMATION
SERVICES
Civil Legal Aid
eligibility tool
C100 online
applications
TRANSACTIONS
DIGITA
LW
ORKING
CourtFinder &
FormFinder
Tribunals Decision databases
Credit card payment:
money / possession claims
SSCS direct
lodgement
Fee
accountProbate
applications
Secure bulk data
Shared
servi
ces -
appli
catio
ns
Offender self service (prison)
Fine payment engine
LSC: civil legal aid
applications
LSC: criminal legal aid applications
Adminis
trative
Law
trainin
g prog
ramme
Judicial Appointments
online recruitment
Youth
Justi
ce In
terac
tive
learni
ng sp
ace
Justic
e Academy
upgrade
EX
EM
PLA
RS
E-LEARNING
Online forum for youth
justice practitioners
Supreme Court website
Registration & authentication:
money claims
Office fo
r Judicia
l
Complaints website
Depa
rtmen
tal
corre
spon
denc
e
(cas
e m
anag
emen
t)Pr
ison
& Pr
obat
ion
Om
buds
man
cas
e
man
agem
ent s
yste
m
Fine enforcement
Judi
ciar
y: re
mov
al
from
GSi
& p
orta
l re
plac
emen
t
Bene
fits
chec
ker
Secu
re e
mai
l: ne
xt g
ener
atio
n
YJB: Y
outh
to Adu
lt
natio
nal ro
llout
Online
complaints tool
YJB
Directo
ry o
f
Prac
tice
Community Payback
nomination
Prison
Midd
le
Office
HMCTS single platform
RCJ: courts
electronic filing
Dig
ital w
orki
ng in
th
e C
row
n C
ourts
Dig
ital w
orki
ng in
the
Mag
istra
tes
Cou
rts
Electronic Register by Mar-15Digital Vision
NOMS
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014 Electronic Register by Mar-15
REGISTER A LASTING POWER
OF ATTORNEY
GO
from April 2013
Tuesday, 29 January 13
Digital Vision
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014
Sin
gle
Just
ice
wor
kspa
ce
LSC
Mgt
Info
Sin
gle
Intra
net
Pris
on to
cou
rt vi
deo
links
EX
EM
PLA
RS
PRISONER
VISITS BOOKING
FEE PAYMENT
CIVIL CLAIMS
Redesign starts with
possession claimsmoves onto money claimsstarts with employment tribunal fees
(first phase by July 2013)
Kick-off by April 2013
eDRM
solut
ion
GOV.UK Specialist
GOV.UK
Corporate
INFORMATION
SERVICES
Civil Legal Aid
eligibility tool
C100 online
applications
TRANSACTIONS
DIGITA
LW
ORKING
CourtFinder &
FormFinder
Tribunals Decision databases
Credit card payment:
money / possession claims
SSCS direct
lodgement
Fee
accountProbate
applications
Secure bulk data
Shared
servi
ces -
appli
catio
ns
Offender self service (prison)
Fine payment engine
LSC: civil legal aid
applications
LSC: criminal legal aid applications
Adminis
trative
Law
trainin
g prog
ramme
Judicial Appointments
online recruitment
Youth
Justi
ce In
terac
tive
learni
ng sp
ace
Justic
e Academy
upgrade
EX
EM
PLA
RS
E-LEARNING
Online forum for youth
justice practitioners
Supreme Court website
Registration & authentication:
money claims
Office fo
r Judicia
l
Complaints website
Depa
rtmen
tal
corre
spon
denc
e
(cas
e m
anag
emen
t)Pr
ison
& Pr
obat
ion
Om
buds
man
cas
e
man
agem
ent s
yste
m
Fine enforcement
Judi
ciar
y: re
mov
al
from
GSi
& p
orta
l re
plac
emen
t
Bene
fits
chec
ker
Secu
re e
mai
l: ne
xt g
ener
atio
n
YJB: Y
outh
to Adu
lt
natio
nal ro
llout
Online
complaints tool
YJB
Directo
ry o
f
Prac
tice
Community Payback
nomination
Prison
Midd
le
Office
HMCTS single platform
RCJ: courts
electronic filing
Dig
ital w
orki
ng in
th
e C
row
n C
ourts
Dig
ital w
orki
ng in
the
Mag
istra
tes
Cou
rts
Electronic Register by Mar-15Digital Vision
NOMS
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014 Electronic Register by Mar-15
The current system• Paper heavy• Time-consuming• Complex process causes errors• Vulnerable users
Tuesday, 29 January 13
Digital Vision
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014
Sin
gle
Just
ice
wor
kspa
ce
LSC
Mgt
Info
Sin
gle
Intra
net
Pris
on to
cou
rt vi
deo
links
EX
EM
PLA
RS
PRISONER
VISITS BOOKING
FEE PAYMENT
CIVIL CLAIMS
Redesign starts with
possession claimsmoves onto money claimsstarts with employment tribunal fees
(first phase by July 2013)
Kick-off by April 2013
eDRM
solut
ion
GOV.UK Specialist
GOV.UK
Corporate
INFORMATION
SERVICES
Civil Legal Aid
eligibility tool
C100 online
applications
TRANSACTIONS
DIGITA
LW
ORKING
CourtFinder &
FormFinder
Tribunals Decision databases
Credit card payment:
money / possession claims
SSCS direct
lodgement
Fee
accountProbate
applications
Secure bulk data
Shared
servi
ces -
appli
catio
ns
Offender self service (prison)
Fine payment engine
LSC: civil legal aid
applications
LSC: criminal legal aid applications
Adminis
trative
Law
trainin
g prog
ramme
Judicial Appointments
online recruitment
Youth
Justi
ce In
terac
tive
learni
ng sp
ace
Justic
e Academy
upgrade
EX
EM
PLA
RS
E-LEARNING
Online forum for youth
justice practitioners
Supreme Court website
Registration & authentication:
money claims
Office fo
r Judicia
l
Complaints website
Depa
rtmen
tal
corre
spon
denc
e
(cas
e m
anag
emen
t)Pr
ison
& Pr
obat
ion
Om
buds
man
cas
e
man
agem
ent s
yste
m
Fine enforcement
Judi
ciar
y: re
mov
al
from
GSi
& p
orta
l re
plac
emen
t
Bene
fits
chec
ker
Secu
re e
mai
l: ne
xt g
ener
atio
n
YJB: Y
outh
to Adu
lt
natio
nal ro
llout
Online
complaints tool
YJB
Directo
ry o
f
Prac
tice
Community Payback
nomination
Prison
Midd
le
Office
HMCTS single platform
RCJ: courts
electronic filing
Dig
ital w
orki
ng in
th
e C
row
n C
ourts
Dig
ital w
orki
ng in
the
Mag
istra
tes
Cou
rts
Electronic Register by Mar-15Digital Vision
NOMS
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014 Electronic Register by Mar-15
Transformation• Alpha of LPA by November 2012• Testing with users and stakeholders• Beta in development• Live version by April
Tuesday, 29 January 13
Digital Vision
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014
Sin
gle
Just
ice
wor
kspa
ce
LSC
Mgt
Info
Sin
gle
Intra
net
Pris
on to
cou
rt vi
deo
links
EX
EM
PLA
RS
PRISONER
VISITS BOOKING
FEE PAYMENT
CIVIL CLAIMS
Redesign starts with
possession claimsmoves onto money claimsstarts with employment tribunal fees
(first phase by July 2013)
Kick-off by April 2013
eDRM
solut
ion
GOV.UK Specialist
GOV.UK
Corporate
INFORMATION
SERVICES
Civil Legal Aid
eligibility tool
C100 online
applications
TRANSACTIONS
DIGITA
LW
ORKING
CourtFinder &
FormFinder
Tribunals Decision databases
Credit card payment:
money / possession claims
SSCS direct
lodgement
Fee
accountProbate
applications
Secure bulk data
Shared
servi
ces -
appli
catio
ns
Offender self service (prison)
Fine payment engine
LSC: civil legal aid
applications
LSC: criminal legal aid applications
Adminis
trative
Law
trainin
g prog
ramme
Judicial Appointments
online recruitment
Youth
Justi
ce In
terac
tive
learni
ng sp
ace
Justic
e Academy
upgrade
EX
EM
PLA
RS
E-LEARNING
Online forum for youth
justice practitioners
Supreme Court website
Registration & authentication:
money claims
Office fo
r Judicia
l
Complaints website
Depa
rtmen
tal
corre
spon
denc
e
(cas
e m
anag
emen
t)Pr
ison
& Pr
obat
ion
Om
buds
man
cas
e
man
agem
ent s
yste
m
Fine enforcement
Judi
ciar
y: re
mov
al
from
GSi
& p
orta
l re
plac
emen
t
Bene
fits
chec
ker
Secu
re e
mai
l: ne
xt g
ener
atio
n
YJB: Y
outh
to Adu
lt
natio
nal ro
llout
Online
complaints tool
YJB
Directo
ry o
f
Prac
tice
Community Payback
nomination
Prison
Midd
le
Office
HMCTS single platform
RCJ: courts
electronic filing
Dig
ital w
orki
ng in
th
e C
row
n C
ourts
Dig
ital w
orki
ng in
the
Mag
istra
tes
Cou
rts
Electronic Register by Mar-15Digital Vision
NOMS
2013 2014 2015
OFFICE OF THE PUBLIC GUARDIAN
Lasting Power of Attorney - online application by April 2013
Deputyships by June 2014 Electronic Register by Mar-15
Outcomes• Better user experience • Cope with growing demand• Save money• Reduce errors
Tuesday, 29 January 13
LESSONS LEARNED
Tuesday, 29 January 13
LESSONS LEARNED
Commitment to change at Board level
Specialist team with a clear mandate
Demonstrate through delivery
Early and continuous engagement with the business
Build and borrow capability
Tuesday, 29 January 13