sprint business mobility framework · carrier to support all os application runtime environments...
TRANSCRIPT
August 4, 2005
Sprint Proprietary. © Sprint 2004.All rights reserved. Sprint and the diamond logo design are trademarks of Sprint Communications Company L.P. All other trademarks are the property of their respective owners.
Sprint Business Mobility Framework
Location, messaging and notification for the mobile workforce
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2Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
• Meet advanced mobility requirements beyond voice and data – Enterprises need to locate, track, direct, message and share
information with their mobile workforce and assets
• Quickly enable Mobile Applications– Application development must be accelerated, scalable, and based
on open standards to reduce complexity and speed to market
• Improve Productivity and Return on Investment (ROI) – Mobile workers need to leverage mobile applications in real-time to
deliver measurable benefits
Business Challenges
Today’s customers are looking for wireless carriers to:
“By 2010, 80 percent of key business processes will involve the exchange of real-time information involving mobile workers (0.7 probability)”. Gartner
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3Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
The Sprint Business Mobility Framework allows customers to build, enhance and customize mobile solutions for the Real-Time Enterprise
Solution Overview
• Deploys advanced wireless applications that meet user’s advanced mobility requirements for the field force
• Integrates Sprint’s industry-leading portfolio of Network-based services (Location, Messaging and Notification) to enhance mobile applications
• Enables a fast and seamless integration of business applications with a network gateway interface defined by the Parlay X Web Services standard
• Delivers a Value Proposition that is real and differentiated
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4Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
How the Solution Works• Customer purchases third-party application or develops their
own internal application – Applications are not provided by Sprint
• Application interfaces with Sprint BMF network capabilities via ESRI ArcWeb Services– Customer IT staff performs development work or– Third-Party Application Developer handles development
• Once the application is complete, customers can individually purchase and leverage the Network Based portfolio of services
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5Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Field Service Automation
Web Services
Standard Developer Toolsets
IBM WebSphere Studio
ESRI ArcWeb Services
Microsoft Location Server
Sales Force Automation
Fleet Management
Supply Chain Mgmt.
Device Management
Call Control Services
Messaging Services
Network Availability
Notification
Presence, Location
Administrator Portal
Configuration Management
Sprint Network Services
Web
Ser
vice
s ga
tew
ay
Common Enterprise Middleware Application
Environment
Enterprise System Integrator
The ONLYcarrier to support all OS
Application Runtime Environments
Mobile Simple Apps (email)
Telecom Managers Portal
Integrates three components: a hosted application development environment , Third Party Applications (TPA), and Sprint Network-based services
Sprint Business Mobility Framework
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6Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Application Development• The Sprint BMF solution offers the
flexibility to work with both new and existing applications.
• Web Services are highly interoperable. BMF has integrated with multiple ISVs including ESRI, IBM, Microsoft, and Oracle.
• Third-party applications that use these ISV offerings are integrated with Sprint’s BMF network capabilities
• ESRI provides additional tools to aid application development and customization
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7Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Sprint Network-based Services
These services meet the following customer requirements:1. Locate2. Track3. Direct4. Message5. Information Share
Sprint’s CDMA network provides the services that customers need today:
Cell Sector Location, Precision Location, Presence, SMS Alerts, Voice Alerts, Presence Notifications, Location Notifications
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8Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Customer Requirement1. LocateSprint combines three different technologies to deliver fast andaccurate location queries
• Precision Location – AFLT and A-GPS capabilities provide the latitude & longitude of a device along with a higher accuracy estimate. Covers Outdoors, Indoors and Urban Canyons
• Cell Sector Location – Less accurate than Precision location and provides the latitude & longitude of a device.
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9Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
2. Track
Track and manage mobile employees, vehicles or inventory
• Presence – provides a status indicating whether the device is on or off
• Location Notifications – allows application to be alerted when a device crosses a specified geo-fence boundary.
• Presence Notifications – allows application to be alerted when a device is turned on or off
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10Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
3. DirectEnable mobile employees to receive detailed driving directions - visually or audibly
• Uses Precision or Cell Sector Location services to provide driving directions
• Location Notifications – allows application to be alerted when a device crosses a specified geo-fence boundary.
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11Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
4. MessageSend mobile employees an SMS or Voice alert at a specific point in time or under pre-assigned parameters
• SMS Alerts – enables application server to easily send a text message to a device
• Voice Alerts – enables application server to call a phone and play a message using Sprint text to speech technology or via an audio file.
PersonTo
PersonSprint to Sprintor Inter-Carrier
ApplicationTo
Person
SchedulesNotificationsPublic announcements
PersonTo
Application
Create interactivity for userrequests for:• Campus directory• Voting/Polling
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12Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
5. Information ShareShare Third-Party Application data with mobile employees –or add PCS Vision to allow data transfers.
• Current 3G download speeds 50-70k on average• Future EV-DO download speeds of 300-500k on
average
Sprint PCS Business ConnectionSM
• Secure, real-time access to company email, directory/contacts and work calendars
Web Access • Reliable Internet and company network
connections
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13Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Target MarketsApplication Developers
– Provide tools to help customers develop customized applications
Field Service Automation– Enable mobile service and repair technicians with access to software
to automate core business processes and coordinate work orders.
Field Force Management– Allow businesses to reduce expenses associated with transport and
delivery of services through improved employee management
Fleet Management– Monitor and manage assets and equipment and include location
services, work order management and dispatch functions
Asset Management and Tracking– Monitor and track high-value assets using specialized devices
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14Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Value Proposition
• Increased productivity– Enhance productivity by eliminating downtime of field employees – Near real-time access to corporate data using Sprint’s PCS Network
• Cost Savings– Reduce operational expenses through enhanced productivity – Accelerate deployment with a higher ROI and a lower total cost of
ownership
• Improved Customer Satisfaction– Boost customer satisfaction by increasing responsiveness and face time– Handle an urgent incoming customer request immediately
By leveraging Sprint’s BMF services, customers can enjoy the following benefits that are tangible and immediate:
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15Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Multiple End User BenefitsCompany with a mobile workforce• Enables customers to increased productivity, revenue and customer
satisfaction by enabling a real-time enterprise• Minimal investment and escalated speed-to-market to develop and
deploy mobile applications
Application Developer/Partner• An open standards-based Web services architecture facilitates a
multi-carrier environment• Pre-integration (including Sprint devices and certification) produces
faster implementation and deployment accelerate return on investment (ROI).
IT/Technical Staff• Interoperability based on standard Parlay gateways for easy and
common application interfaces• Pre-certification and testing reduces complexity and increases speed
of deployment
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16Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Competitive Differentiators
• Support for more operating systems– Integrates with Java, Palm OS, RIM OS, Windows Mobile devices;
competitors are limited in device types
• Availability in more areas– Provides ability to locate devices indoors and in areas where competitor
location technology is hit or miss, such as urban canyons
• More flexibility in pricing and management– Pricing structure allows for sharing of services among multiple end-users– Telecom Manager’s portal enables corporate IT staff to manage end-users
and mobile applications
• Broader capabilities set– Cell sector location, Precision location, Text Messaging, Presence,
Presence Notification, Location Notification, Voice Alerts
BMF provides significant advantages over our competitors
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17Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Why Sprint?
• Experienced industry innovator• Advanced, high-speed networks• Broad solutions portfolio• Comprehensive managed services• Established service management• Highly reliable network performance• Exceptional personnel
Sprint in Review
“Sprint has assembled all these resources while maintaining a financial position that is sound and stable.” — Gary Forsee
Sprint Chairman and CEO
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18Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Aligo WorkTrack –
Time and Location Management for Mobile Workforce using Sprint Business Mobility Framework
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19Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
What is WorkTrack?
Locate and report on field activitiesManage remotely while in the field or on the move
Manage employees Time, Availability, and LocationDispatch Tasks to appropriate employee
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20Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
WorkTrack ValueReducing and Managing Payroll
Shifts start and stop when employees arrive and leave the job site and break times are reported
accurately – NO INFLATED OVERTIME.
Accomplishing More with LessKnowing where people and assets are leads to
more efficient dispatch.
Eliminating ErrorsNo paperwork means fewer inaccuracies and lower
administrative costs.
Working SmarterWorkTrack Dashboard contains reports to help you make smarter
business decisions by making you more aware of the details and costs of your business.
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21Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
WorkTrack offers a Solid ROI: Payroll Cost Savings Calculation Example
Number of Hours saved per worker per week: 3 hourHourly rate of employees: x $20/hrNumber of weeks worked in year: x 50 wksSAVINGS: =$3,000
New Phone from Sprint (approximate cost): $100Data Service Plan to Sprint ($25/month*): $300WorkTrack Monthly Fees ($15/month/user) $180WorkTrack Setup Fee (One time of $25/user) $25COSTS: = $605
Over $2000 savings per employee after paying for WorkTrack, phone and data plan
* Approximate estimation
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22Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
START SHIFT
OPTION TO SELECT/ENTER
JOB, LOT, COST CODE, TASK
TAKE A BREAK
STOP SHIFT
Configurable Time, Job, Task…
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23Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Locate Nearest…
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24Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Task Assignment and Dispatch
• Improved Employee Productivity– Dispatch new tasks and details to employees in real time – Find nearest, most appropriate employee for the job– Schedule employee’s daily activities from any web browser
• Advanced Reporting– Incorporate dispatched task information into payroll and billing reports– Integrate tasks with popular payroll and trouble ticket systems
• Improved Employee Productivity– Dispatch new tasks and details to employees in real time – Find nearest, most appropriate employee for the job– Schedule employee’s daily activities from any web browser
• Advanced Reporting– Incorporate dispatched task information into payroll and billing reports– Integrate tasks with popular payroll and trouble ticket systems
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25Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Dashboard View & Reports
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26Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Map ViewWhere are my employees? Where have they been?
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27Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
WorkTrack for Teams and Supervisors
Improved Productivity for Teams– Start employees shifts, jobs & breaks
while in the field
Greater oversight– Check status of all employees and add
notes– View the locations of tracked
employees while in the field
Wirelessly update WorkTrack Web-based reporting
Get Most of the Capabilities right in the Palm of your Hand!
Shift and Job Tracking for the supervisor in the field
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28Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
1
2
3
Generate the desired report in WorkTrack
Validate the data in the export window
Review the exported data in MasterBuilder
Tight Integration with Accounting/Payroll
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29Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
WorkTrack is a Service – No Software to Buy
• “Hosted” Service Model– No-equipment or software to buy
• Flexible Application– Matches your workflow
• Web-Based Reporting and Administration
– Powerful insight into your business
Time and Location Management for Mobile
Workforce
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30Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Problem/Major Pain Point:Needed accurate, real-time timesheet and job information to reduce administrative costs & enforce corporate policies
Aligo WorkTrack Solution:Implemented WorkTrack for time, job and overtime policies with audit tracking and reportingAlerts for employees heading into overtime
Benefits: Eliminate manual timesheet processing and administrative overheadAccurate real-time payroll reporting to jobs workedAudit tracking of timesheet data and overtime Mileage and location tracking using location-based tracking phones
- Over 700 field users of WorkTrack
Customer Success Story
“We have confidence in Aligo to support our operational needs now and in the future.” said R. Todd Fearon, Senior Vice President of Anning-Johnson
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31Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Problem/Major Pain Point:Needed to identify exceptions for field employee productivity and integrate location based services to better service customers
Aligo WorkTrack Solution:Implemented WorkTrack for time and tasks validated with location data while creating business rules to ensure exceptions were detected and reported.Integration with payroll and CTI/customer support system
Benefits: Eliminate manual timesheet processing and administrative overheadException reports on overtime, mileage odometer readings, delivery and service schedulesLocate nearest allowed them to respond to customer requests quickly Tracking provided estimated arrival time for delivery and service
- Over 1,000 field users of WorkTrackCustomer Success Story
“I love hard-dollar savings and short ROIs... This is how technology is supposed to work in a business.” said Bob Bramski, CIO of DS Waters
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32Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
WorkTrack Benefits
• Capability to offer location information and validation
• Ensure greater management oversight into field employees and activities
• Reduce or eliminate timesheet rounding or padding
• Minimize administrative overhead
• Provide higher level of service for your customers!
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33Sprint Proprietary © Sprint 2004. All Rights Reserved. August 4, 2005
Thank You!
Please Visit Us on the Exhibit Floor for a Demo
www.sprint.comwww.aligo.com