SPS Presents: “Lync-ing” your Avaya environment

Pacific Northwest Chapter Meeting

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Summary

Solutions

Approach

Multi-vendor Systems Integrator

Global Solution Focus Unified Communications & Collaboration

− Multi-vendor Integration− Video Conferencing & Telepresence− Session Management applications

Contact Center− Plus related applications

Managed Services and Cloud − Tactical− Staff Augmentation− Cloud offers for voice and Video solutions

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Summary

Solutions

Approach

History Over 24 years of profitable growth

− Stable management team− Highly skilled employee base− Established partnerships− Commercial & public long-standing customers

Court Square Capital Partners – 2011− Accelerate growth curve

System & process alignment Continued investments Significant repeat revenue Service reliability

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Summary

Solutions

Approach

History700+ Team Members400+ Technical Resources30+ states

2005

2006

2007

2008

2009

2010

Spenser CommunicationsConsultedge

DigiVoice

PhonExtra

GEE!Communications

2011 2012

Imagine Technologies

Jones Communications Providea Conferencing

1988

Comprehensive Offers

Consulting and Cloud

Geographic Reach

Solution Focus

Technical Competency

Repeatable Processes

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Summary

Solutions

Approach

27 offices in the US, plus Global Reach

Key Market Drivers

Systems Integration

BYOD (Bring Your Own Device)

Mobility

Desktop Video

Ease of use

Click-to-Communicate – OCS, Lync, Smart TagsClick-to-Communicate – OCS, Lync, Smart Tags− Click to Call, Click to Conference, Click to VideoClick to Call, Click to Conference, Click to Video

Presence Integration and FederationPresence Integration and Federation

Voice Messaging – TUIs, GUIs, VUIs and MWIVoice Messaging – TUIs, GUIs, VUIs and MWI− Outlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to TextOutlook, Internet Explorer, Exchange, PDA, Voice Rec, Speech to Text

Audio / Web ConferencingAudio / Web Conferencing− Scheduling in Outlook*, Integration into Live MeetingScheduling in Outlook*, Integration into Live Meeting

““Video as an extension of a Phone Call” – Room and PersonalVideo as an extension of a Phone Call” – Room and Personal− With CAC, Bandwidth Management, Coverage PathsWith CAC, Bandwidth Management, Coverage Paths

Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, Simul-Mobility – Single Number, Single Mailbox, Corporate Directory, VIP List, Simul-Ring, Graphical Mobile ClientRing, Graphical Mobile Client

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Integration of Integration of Avaya Avaya andand MicrosoftMicrosoft….….

Avaya integrated with Microsoft OCS

Office Communicator client, Avaya Communications infrastructure− Click to Call from Buddy list, web phone numbers, Smart Tags, email header & body − Mid Call Control − Toast pop up on incoming call (Answer, Divert Call)− Aggregated IM and Phone Presence− Company dial plan and E.164 numbers supported− Utilize OCS Sign in

Client Side API integration− Requires OCS 2007 R2 Standard CAL only

Supported on:− Avaya Aura CM 5.2+− CS1000 (Phone Mode) using ACE 2.3.2− OCS 2007, Enterprise and BPOS (Cloud)

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Preserves user experience• Click-to-call, telephony/video presence, multi-call

handling• Choice of Calling Modes• Escalate from IM to Avaya voice / video call• Lync sign-in, simple install• Mid Call Control (Release, Hold and Retrieve, DTMF,

Transfer and Conference)

Client-side integration• No Lync voice licenses or devices• Uses Lync Client SDK

Multi-platform support• On-premise & Office 365 options• Avaya Aura® CM • CS 1000 (with ACE 6.2 FP1) • CS 1000 with Collaboration Package New• IP Office (phone) New

Extends to Microsoft stack• Click to Call from Office, Outlook, and IE

Avaya integrated with Lync 2010

Desktop Experience - Lync Integration

Click to Call from Internet Explorer

Click to Call from Office Suite

Click to Call from Outlook

Call presented in Lync conversation window

Click to Join or Host Conference from Outlook

Mode SelectionDeskphoneComputer Other Phones

Share My Bridge (Any Bridge)

NEW

Message Waiting Indicator

NEW

Call Forward Indicator

NEW

Avaya Settings

Start Voice call

Improved

Additional Contact

numbers

Lync Presence

Avaya Publishes busy - In A Call

Status

Avaya integrated with Lync 2013

(ACA 6.3 Dec 2013)

04/18/23

Message Waiting SIP client Video SRTP Citrix VDI Voice

“Look Ma, no VPN”

Avaya integrated with Lync 2013

(ACA 6.3 Dec 2013)

Avaya Aura® Suite Licensing

Foundation SuiteFoundation Suite

Avaya AuraCM,SM, SMGR

Avaya Aura Presence

Flare for PC

Voice

CMMessagingMS Lync

Plug in ACA w/ Video

ACEACE 6.2

Mobility SuiteMobility Suite

Avaya AuraCM, SM, SMGR

Avaya AuraPresence

Flare for PC

CMMessaging

MS Lync Plug in ACA w/ Video

ACE

ACE 6.2

One-X Mobile/

SIP/iOS/CES

Flare for iPad

Voice

AvayaSBCE Avaya Aura

Messaging

Collaboration SuiteCollaboration Suite

Avaya AuraCM, SM, SMGR

Avaya Aura Presence

Flare for PC

CMMessagingMS Lync

Plug in ACA w/ Video

ACE

ACE 6.2

One-X Mobile/

SIP/iOS/CES

Flare for iPad

Voice/Web/Video

AvayaSBCE

Scopia /user * Desktop & Mobile

Avaya Aura Conferencing (Audio/Web/Video)

Avaya AuraMessaging

Optional a-la-carte Conferencing or Scopia (/port)

Optional a-la-carte Conferencing or Scopia (/port)

Optional Video Room connectivity

* per-user Scopia ships FQ3

one-XCommunicator

w/Video

one-XCommunicator

w/Video

one-XCommunicator

w/Video

EC500

EC500

Mix & Match per user across the enterprise

AAC7 will stream Video for the

Active speaker

Click to call, Escalated to AAC7 Web

Avaya Aura Conferencing 7

Market Trends

Mobility and Collaboration are Changing

48% of EnterprisesDeployed VC Rooms Only 28% Used

60% UC growth rate driven by personal/mobile video

40% employees spend >20% of time away from desk

80% Fortune 100 deploying iPhones/iPads

of enterprises expect to integrate desktop/mobile video with rooms

Over

• Unified Communications for Video Conferencing

• Enables Mobility

• Connects Disparate Video systems

• Converts Proprietary Video Systems (MSFT)

• Connects Room & Desktop Video

• Supports the Enterprise Desktop Video Trend

Click to Video - Disparate Room systems and clients

H323 Device

Avaya Aura® CM 6.2

Avaya Aura® Session Manager

TDM Device

Avaya Microsoft Lync

Integration

Desk Phone, Other Phone and Computer Mode

Avaya Aura CM (H323)

MicrosoftLync 2010

Avaya Client Apps Desktop Communications Enablement

(Outlook, Office, Web Browser) Add-in

Avaya one-X®(H323)

Radvision

SIP

Room Video System

SIP

SIP

Actual 5 party conference call on Radvision Elite with users from:

– Lync Click to Call Integration (PIP)– One X Communicator– Scopia Desktop client – Radvision XT 5000– Polycom HDX 7000

Click to Video, Escalated to Multipoint

Rad client (Scopia) - So easy, (my) Mom can do it

• Mom installed and launched Scopia from an email invite

• Scopia video call was running in about 5 minutes

• Mom is far from a PC Savvy user

• Net new install was done with no local help

Mom claimed it was so easy, “Even a VP can do it”

SPS Advantages 181 Video Specialists

− Who know multi-vendor video

Solutions to include premise based, hybrid & true cloud− Hosted Equipment and Data connections

24 X 7 Support for Total Solution− Specialized 24X7 Video NOC− For Every Customer - 5 minute Rule!

Multivendor Video Certifications − Pre & Post Sale

Success Stories

Immersive Telepresence− SPS is deploying the first Immersive RADVISION

Desktop Video Conferencing− Thousands of customers

Infrastructure – MCU & Gatekeeper

HD Conference Rooms with Control systems− SPS has deployed 10,000+ Video rooms (and counting)

International Deployments

Actual Deployments

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THANK YOU!

300 Littleton Road, Parsippany, NJ 07054 www.spscom.com 888.777.7280