Spuds, stakeholders and IM strategies:

Moving from utilities to oil & gas

Michelle Crosby (Hays IT)

Content Management AnalystConocoPhillips Australia-West

2

Gladwell, Malcolm. (2010). “What the Dog Saw: and other adventures”.Mustard now comes in dozens of varieties. Why has ketchup stayed the same?

Ragu Prego

3

1 We need to understand the environment that IM exists within.

2 Users don’t always know what we’re talking about either.

4

Drivers(why)

Influencers(what)

Users(who)

Legislation&

regulations

Return on investment

Leadership Other IM IT

Behaviour Preferences IM maturity

Capital Projects Engineering Data & BI CI

Time

5

Supportproviders

Stability of organisational

structure

Maintenanceof

information architecture

Pursuit ofnew

technology

Differences

6

Informationaccess

Integration of internal and external IM processes

Inclinationtoward

SharePoint

Commonalities

7

About potatoes and perception.

Sutherland, Rory. (2009). “Life lessons from an ad man”. TEDGlobal.http://www.ted.com/talks/rory_sutherland_life_lessons_from_an_ad_man?language=en

8

Meet people where they are.

9

1 It’s not an individual user decision.

2 Recognise system strengths.

3 Provide direction to preferred systems, particularly for high value information.

4 Construct policies as sets of requirements that apply regardless of system or format.

5 Make it easier for users to get it right.

10

Usability Collaboration Reach Customisation Integrity Classification

EDRMS

Network drive

Email ? Collaboration site

11

1 It’s not an individual user decision.

2 Recognise system strengths.

3 Provide direction to preferred systems, particularly for high value information.

4 Construct policies as sets of requirements that apply regardless of system or format.

5 Make it easier for users to get it right.

12

Retention Code

Retention Schedule

Information value

Records management

Record

Retention period

Disposition

Legal Hold

Tax AuditRecord Owner

RepositoryDocument control

Controlled document

CompliancePermissions

Confidentiality

Super User

Data

Collaboration

Knowledge

Process

IMECM Unstructured

Workflow

13

1 How well we know what we’ve got, where it is, who’s responsible for it and how it flows.

2 We need to maintain an enterprise view but work at team level to improve overall IM maturity.

14

ECM

EPCM

CapitalProjects

Global IM Strategy Team

RM

Operations Support IM Strategy

SharePoint

Process mapping

15

1 We risk introducing new tools but not changing ways of working.

2 We need to recognise the environment that the team operates within.

16

What content we have

What users need to do

Systemswe have

“Better practice”

17

Questions?