DAVID LYNCHCFO - LIFE WITHOUT BARRIERSOctober 2014

Integrating Financial,

Operational and Social Data to

create a ‘SINGLE SOURCE

OF TRUTH’

TOPIC FOR DISCUSSION

3

SO, WHO ARE WE?

We are national and diverse•Our major programs support:

- People with disabilities- Children in foster care- Older Australians

•We have 3,500 staff, 2,300 carers and 5,500 clients

We are problem solvers• We innovate and value-add • We support complex clients• With a ‘can do’ attitude we

are flexible and responsive

We are trusted • By government, clients and

stakeholders• We give good advice • We don’t advocate we focus

on getting the job done• We deliver quality services

We are local • Offering a vital network of

services across Australia

• Community based

• We are part of over 260 communities

• We support and employ local people

OUR VALUES

SIZE AND SCALE

3,754 4,467 4,823 4,948 5,298 5,500

10,000

2009 2010 2011 2012 2013 2014 2015 (PROJECTED)

People we Support

SIZE AND SCALE

1,217

1,743 2,219

2,653

3,582 4,000

4,500

2009 2010 2011 2012 2013 2014 2015 (PROJECTED)

Employees

SIZE AND SCALE

163,318 204,371

247,501 290,287

309,757 340,000

400,000

2009 2010 2011 2012 2013 2014 2015 (PROJECTED)

Revenues $'000

Year 1• Board Mandate• Building

FoundationsYear 2• Stabilising

Year 3• Structured and

Proactive

Planning for Data Integration

Year 1• Board Mandate• Building

FoundationsYear 2• Stabilising

Year 3• Structured and

Proactive

Planning for Data Integration

We are Here

BOARD PRIORITIES

Board Priority 1Embed the LWB

Way

Board Priority 2Partner with

people to change lives for the

better

Board Priority 3Improve Systems

and Processes

Board Priority 4Transform Disability Services

Board Priority 5Sustain and

Diversify Income

Board Priority 1Embed the LWB

Way

Board Priority 2Partner with

people to change lives for the

better

Board Priority 3Improve Systems

and Processes

Board Priority 4Transform Disability Services

Board Priority 5Sustain and

Diversify Income

BOARD PRIORITIES

Key points:• ICT Governance• ICT Roadmap• Infrastructure as

a Service

YEAR 1:BUILDING A FOUNDATION

IAAS

15

Key points:• Bedding down

the platform• Payroll System

Implementation• HR and Time and

Attendance Systems Implementation

YEAR 2:STABILISING

INTEGRATION

ENTERPRISE APPLICATION INTEGRATION Optimised Funding & Resource Allocation

Improved ICT Agility

Simplified ICT Architecture

Reduction in transformation costs and complexity

Extended lifespan of legacy applications

Reduction in ICT costs through the re-use of Integration Services

Enterprise Service Bus

Informed Operational & Executive Decision Making

Accurate Reporting & Business Intelligence

Improved Data Quality

Optimised Business Processes

Reduction in manual data duplication and error

Consistent data definition

Enterprise Application Integration (EAI)

Technical

Operational

MOBILITY

Year 1• Board Mandate• Building

FoundationsYear 2• Stabilising

Year 3• Structured and

Proactive

Now

We are here

Key points:• Further

Integration• Business

Intelligence

YEAR 3:STRUCTURED AND PROACTIVE

BUSINESS INTELLIGENCE

Integration • Tableau

Pitfalls• Slicers and Dicers

Powerful

Unforseen benefits

BIG DATA AND BUSINESS INTELLIGENCE

Key points:• BYOD• Client Portals• External

Integration• Collaboration

Tools

WHAT’S NEXT?

Build a Foundation

Integrate

Business intelligence

Big Data and

Business Intelligence