sst merchant validator - ber-national controlsbernationalcontrols.com/support_docs/parking/3m/3m...

3M

™ P

ark

ing

SST MerchantValidator

Manual

Version 1

SST Merchant ValidatorManual

Version 1

0180

3M Company retains ownership rights to Enterprise FMS and its documentation. The Enterprise FMS source code is a confidential trade secret of 3M Company You may not decipher or de-compile Enterprise FMS, develop source code for Enterprise FMS, or knowingly allow others to do so. Enterprise FMS and its documentation may not be sublicensed or transferred without the prior written consent of 3M Company.

This manual, as well as the software it describes, is furnished under license and may only be used or copied in accordance with the terms of said license. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by 3M Company 3M Company assumes no responsibility or liability for any errors or inaccuracies that may appear in this book.

Except as permitted by the software license, no part of this publication may be reproduced, or transmitted, in any form or by any means, electronic, mechanical, or otherwise, without prior written permission from 3M Company.

© 2014 3M Company. All rights reserved.

SAFETY NOTICE

As an institution, municipality, or private operator, it is important to be aware of the potential liabilities which may arise in normal parking operations. To ensure the safety of your personnel and your patrons, use the following checklist to make sure that all of the following “safety first” measures are implemented at your site:

❑ Use vibrant colors on parking equipment at entrance lanes and exit lanes.

❑ Use universally identifiable icons, or pictograms, in all entrance and exit lanes, roadways, posts and walls.

❑ Post “No Pedestrian,” “No Wheelchair,” “No Bicycle” and “No Motorcycle” pictograms on the roadway adjacent to the parking barrier gate.

❑ Always provide proper signs, both on the roadway and on other equipment.

❑ Maintain the manufacturer’s warning stickers on gate arms and on other equipment.

❑ Use safety devices such as mirrors, buzzers, and flashing lights, especially if there are sidewalks that cross the path of exit or entrance lanes.

❑ To prevent injury to pedestrians, maintenance personnel, and persons on bicycles or motorcycles, monitor all entrance and exit lanes to ensure barrier gates are not accidentally lowered or raised. Take special care when commanding any equipment from a centralized computer system, especially when the equipment is not in your line of vision.

❑ Institute the following equipment maintenance and inspection policies:

● Ensure that maintenance is performed by the factory, a factory-trained technician, or an authorized distributor at least twice a year. Create a maintenance log to track maintenance history.

● Ensure that the equipment is inspected frequently by a factory-trained technician to ensure that it is operating properly. Create an inspection log to track inspection history.

SHOCK HAZARD—to reduce the risk of severe personal injury or damage to equipment, turn off the power to the equipment before performing any maintenance or repairs. Failure to heed this warning could result in injury or even death of those who come in contact with the product.

PRODUCT USE STATEMENT

Product Use: Many factors beyond 3M’s control and uniquely within user’s knowledge and control can affect the use and performance of a 3M product in a particular application. Given the variety of factors that can affect the use and performance of a 3M product, user is solely responsible for evaluating the 3M product and determining whether it is fit for a particular purpose and suitable for user’s method of application.

Warranty, Limited Remedy, and Disclaimer: Unless a different warranty is specifically stated on the applicable 3M product packaging or product literature, terms of sale or software license agreement, 3M warrants that the 3M product will be free from substantial defects in material and workmanship under normal use and service, wear and tear excepted, for two (2) years from the original date of purchase, and (ii) for software products, for ninety (90) days from the original date of purchase, the software will materially perform the functions described in the accompanying documentation. 3M MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR ANY IMPLIED WARRANTY OR CONDITION ARISING OUT OF A COURSE OF DEALING, CUSTOM OR USAGE OF TRADE. If the 3M product does not conform to this warranty, then the sole and exclusive remedy is, at 3M’s option, to replace or repair any defective part or parts.

Limitation of Liability: Except where prohibited by law, 3M will not be liable for any loss or damage arising from the 3M product, whether direct, indirect, special, incidental or consequential, regardless of the legal theory asserted, including warranty, contract, negligence or strict liability.

TABLE OF CONTENTS

LIST OF FIGURES ............................................................................................................................ 9

CHAPTER 1 OVERVIEW

Overview of a Validated Ticket ..................................................................................................... 11

Requirements for Reading Validated Tickets....................................................................................... 12

Components of the SST Merchant Validator ....................................................................................... 13Ticket Channel ............................................................................................................................... 13Slide ............................................................................................................................................... 13Validator Handle ............................................................................................................................ 13Transaction Counter....................................................................................................................... 14

CHAPTER 2 OPERATION

CHAPTER 3 MAINTENANCE AND TROUBLESHOOTING

Preventive Maintenance ....................................................................................................................... 17Paper Clean-Up .............................................................................................................................. 17Ink Stamper .................................................................................................................................... 17

Troubleshooting.................................................................................................................................... 20

Account Pin Patterns ............................................................................................................................ 20

APPENDIX A ORDER AND REPAIR PROCEDURES

Placing an Order ................................................................................................................................... 23

Requesting a Repair.............................................................................................................................. 24

Part Numbers ........................................................................................................................................ 25Base Cover ..................................................................................................................................... 25Top Cover ...................................................................................................................................... 26Handle ............................................................................................................................................ 29Drive Block .................................................................................................................................... 31

APPENDIX B SUPPORT

Getting Help ......................................................................................................................................... 35

75-0302-1441-7 SST Merchant Validator Manual - Version 1 7

Contents

8 SST Merchant Validator Manual - Version 1 75-0302-1441-7

LIST OF FIGURES

Figure 1.1 Validated Ticket ................................................................................................................... 12Figure 1.2 Components of the SST Merchant Validator ....................................................................... 13Figure 2.1 Ticket Position in Validator ................................................................................................. 16Figure 3.1 Paper Receptacle .................................................................................................................. 17Figure 3.2 Removing the Rubber Feet................................................................................................... 18Figure 3.3 Removing the Top Cover ..................................................................................................... 18Figure 3.4 Lifting Out the Stamp Module ............................................................................................. 19Figure 3.5 Pin Pattern on Ticket ............................................................................................................ 20


Contents


C H A P T E R 1

Overview

The 3M SST Merchant Validator is a non-powered, hand-operated device that allows merchants to holepunch patrons’ parking tickets, for parking fee discounts. When the holepunched ticket is inserted into an SST device with an SST/HP-1 Transport, the SST Transport reads the ticket and sends data to the 3M Parking Fee Computer (version 2.0 or higher, with the Voucher option). The payment device processes the merchant and fee discount information, eliminating the need to manually enter the information.

Note: Both the SST/HP-1 and the SST/HP-4 Transports can read tickets holepunched by the SST Merchant Validator if the ticket is inserted with the arrow on top and pointing toward the Transport. Since the SST/HP-1 Transport will only accept the ticket if it is inserted this way, the holepunch validation will always be read when the ticket information is read. However, since the SST/HP-4 Transport can accept the ticket four different ways (any direction, top or bottom), the holepunch validation will be read only if the ticket is inserted with the arrow on top and pointing toward the Transport, even though the other ticket information will be read. (If inserted another way, the full fee will be charged.) If this happens, the patron may cancel the transaction and then insert the ticket the correct way to allow the Transport to read the holepunch validation on the ticket to apply the discount.

Overview of a Validated Ticket

Each ticket may receive up to four validations. Figure 1.1 illustrates a validated ticket.

When a ticket is validated, it receives the following:

1. A coded series of holes, which are punched into the ticket with steel pins located inside the Merchant Validator in a 4 x 4 matrix (16 possible positions for holes). Each Merchant Validator has a hole pattern that is configured at the factory for one merchant account. Refer to “Account Pin Patterns,” page 10, for the hole patterns for accounts 1-100.

2. A three-digit ink stamp, which is printed on the ticket by an ink stamper inside the Merchant Validator. The number it prints corresponds to the holepunch configuration. The ink stamp is not necessary for the normal operation of the validation process; it is provided so that the merchant can easily determine the number of validations the ticket already has, and the parking lot cashier can determine the type of validations the ticket has received, in the event the SST equipment cannot read the validations.


Chapter 1 • Overview

The ink stamper is capable of printing a three-digit number from 000 to 999; however the number of merchant accounts available for use is limited by the maximum number of merchant accounts available in the payment device. Depending on the option purchased, the payment device may be capable of 26, 208, or 624 merchant accounts.

Figure 1.1 Validated Ticket

Requirements for Reading Validated Tickets

In order for the SST Transport to read tickets validated by the SST Merchant Validator and the payment device to calculate deductions in fees, you must set up the following in your system:

■ Close DIP Switch 7 on the SST CPU Board. For more information on setting DIP switches for the SST CPU Board, refer to the SST Ticket Spitter MG-1000/SST Exit Verifier ML-3000 Operator Manual.

■ Program a merchant account for each merchant that will use an SST Merchant Validator, in the payment device. You may do this at the payment device or in ScanNet. When you do this, you must program the following for each account (for more information about programming accounts, refer to the 3M Parking Fee Computer Operator Manual or the ScanNet Operator Manual):

● Account Name

● Status: Valid & Vouch

● Account# field in payment device or Holepunch box in ScanNet: Enter the number that corresponds to the holepunch configuration number that is assigned to the merchant account and to the specific SST Merchant Validator. This is the number that will print on the ticket when it is validated.

● Deduction Type (for example, Fixed Amount or Full) and amount of deduction, if applicable.

075-781

0 1 4

ACME

PRI

NTIN

G - A

NYTO

WN,

MI

Holepunches representing the merchant account number.

Stamped merchant account number, corresponding to the holepunched number.


Components of the SST Merchant Validator

Components of the SST Merchant Validator

The following figure illustrates the components of the Merchant Validator.

Figure 1.2 Components of the SST Merchant Validator

Ticket Channel

When you place the ticket into the Merchant Validator, the ticket must sit flat on the ticket channel, and the ticket’s magnetic stripe must be on the left side, facing upward. When the ticket is placed in the Merchant Validator correctly, the tab on the ticket fits within the notch on the slide.

Slide

The slide on the Merchant Validator is used to place the ticket in the proper position for validating. You push the slide into one of four positions shown on the Merchant Validator that correspond to the place on the ticket where the holepunch and stamp will occur.

Validator Handle

Once the ticket is in the proper position in the ticket channel, you press the validator handle to punch and stamp the ticket.

Validator Handle

Ticket Channel

Slide

Transaction Counter


Chapter 1 • Overview

Transaction Counter

The Merchant Validator has a five-digit counter that advances by one digit with each transaction. This allows the merchant to track the number of validations occurring at its location. Once the counter reaches 99999, the next transaction begins again at 00000. Note that the counter will advance whenever the validator handle is pressed, even if a ticket has not been placed in the Merchant Validator.


C H A P T E R 2

Operation

To operate the Merchant Validator to validate a ticket, follow these steps:

1. Place the ticket in the Merchant Validator, with the ticket’s magnetic stripe appearing on the left and facing upward. (A graphic on the device shows the proper orientation of the ticket.) This is the only way a ticket may be placed in the Merchant Validator for the holepunches to occur on the proper area of the ticket.

When the ticket is placed in the Merchant Validator correctly, the tab on the ticket fits within the notch on the slide, allowing the ticket to sit flatly in the ticket channel.

If the ticket is not placed in the Merchant Validator properly, the magnetic stripe on the ticket could be damaged, causing the ticket to be unreadable.


Chapter 2 • Operation

Figure 2.1 Ticket Position in Validator

2. Move the slide to the correct validation position (labeled 1 to 4 on the Merchant Validator), depending on how many validations the ticket already has. For example, if there are already two validations on the ticket, move the slide to the third validation position.

Make sure the slide clicks into place at the correct validation position. If the selector is set between two validation positions, one or more validations will not be readable. Also, if the ticket is validated twice at the same position, neither of the validations will be readable.

3. Press the validator handle to validate the ticket with a holepunch and ink stamp. For information about the validation on the ticket and what the ticket should look like, refer to “Overview of a Validated Ticket,” beginning on page 1.

Note: Pressing the validator handle without a ticket present may result in a build-up of ink on the bottom inside of the Merchant Validator, which may cause excess ink to appear on the tickets. This also advances the transaction counter by one digit even though a validation transaction did not occur.

Tab on ticket fits within notch on slide.


C H A P T E R 3

Maintenance and Troubleshooting

Preventive Maintenance

Paper Clean-Up

As you validate tickets, the paper punched out of the tickets from the holepunches will collect inside the Merchant Validator. Empty the Merchant Validator periodically to prevent a build-up of paper. To empty it, turn it over so the paper will fall out from the open paper receptacle at the back. Refer to Figure 3.1.

Figure 3.1 Paper Receptacle

Ink Stamper

When the ink printing on the tickets becomes too light to read, you must re-ink the stamper inside the Merchant Validator. To do this, follow these steps:

1. Turn the Merchant Validator over, and remove the rubber feet from the base plate, by either unscrewing them by hand or with a screwdriver.

Paper receptacle


Chapter 3 • Maintenance and Troubleshooting

Figure 3.2 Removing the Rubber Feet

2. Remove the base plate.

3. Unscrew the four screws that hold the top cover on (they are the four closest to the front of the device, opposite the handle), turn the unit over, and remove the top cover by pressing the validator handle slightly to clear its notches from the top cover.

Figure 3.3 Removing the Top Cover

4. Bring the validator handle all the way forward to the front of the unit (the end with the slide).

5. Pull back the spring that is on top of the stamp module, far enough out of the way so that you can lift out the stamp module. You may need to use a screwdriver or other slim object to insert under the spring.

Press validator handle slightly


Preventive Maintenance

6. As you hold the spring back, lift out the stamp module.

Figure 3.4 Lifting Out the Stamp Module

7. Apply about two drops of Royal Mark red inking fluid to each digit of the stamp pad, and let it soak in for about 10 minutes.

Note: It is recommended that you use only the Royal Mark brand of inking fluid; other brands may damage the stamp pad. See Table A.2 on page 15 for the part number to order this from 3M.

8. Pull back and hold the spring again and place the stamp module back in place, so that the numbers will print on the ticket in the proper direction when the Merchant Validator is used. Make sure the stamp module snaps tightly into place. Lower the spring back down on top of the stamp module.

9. Place the top cover back on the Merchant Validator, pressing the validator handle down slightly so that its notches clear the top cover.

10. Turn the unit over and replace the four top cover screws that you removed earlier.

11. Place the base plate back on the unit and replace the four rubber feet on the base plate.

Stamp module



Troubleshooting

If any of the following (or other) problems occur with your SST Merchant Validator, refer to Appendix B, “Support” for information on getting assistance from 3M.

❑ Holes are not punching through the ticket.

❑ Movement of the device is not functioning properly.

❑ Transaction counter will not advance.

❑ Pin pattern or stamp number on ticket is not accurate, or validation is being deducted inaccurately. Verify that the pin pattern matches the number that is stamped on the ticket. Refer to “Account Pin Patterns,” in the following section, for the pin patterns of accounts 1-100.

Account Pin Patterns

When a ticket is validated, it receives a coded series of holes (see Figure 3.5), which are punched into the ticket with steel pins located inside the Merchant Validator in a 4 x 4 matrix (16 possible positions for holes). Each Merchant Validator has a hole pattern that is configured at the factory for one merchant account. This section shows the hole patterns for accounts 1-100.

Figure 3.5 Pin Pattern on Ticket

075-781

0 1 4

ACME

PRI

NTIN

G - A

NYTO

WN,

MI

Pin pattern

Pin patterns listed below are as they appear on a ticket when looking at it from this perspective.


Account Pin Patterns

X = no holeO = hole

001 002 003 004 005 006 007 008XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXXXO XXOX XXOX XOXX XOXX XOOO OXXX OXXXOOOX XXOX OOXO XOXX OXOO OXXX XOOO OXXX

009 010 011 012 013 014 015 016XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXXXO XXXO XXXO XXXO XXOX XXOX XXOX XXOXOXOO OOXO OOOX OOOX XXXO XXXO XXOX XXOXXOXX XXOX XXXO OOOX XXOX OOXO XXXO OOOX

017 018 019 020 021 022 023 024XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXXOX XXOX XXOX XXOX XXOX XXOX XXOX XXOXXOXX XOXX XOOO XOOO OXXX OXXX OXOO OXOOXOOO OXXX XOXX OXOO XOXX OXOO XOOO OXXX

025 026 027 028 029 030 031 032XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXXOX XXOX XXOX XXOX XOXX XOXX XOXX XOXXOOXO OOXO OOOX OOOX XXXO XXXO XXOX XXOXXXXO OOOX XXOX OOXO XOXX OXOO XOOO OXXX

033 034 035 036 037 038 039 040XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXOXX XOXX XOXX XOXX XOXX XOXX XOXX XOXXXOXX XOXX XOOO XOOO OXXX OXXX OXOO OXOOXXXO OOOX XXOX OOXO XXOX OOXO XXXO OOOX

041 042 043 044 045 046 047 048XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXOXX XOXX XOXX XOXX XOOO XOOO XOOO XOOOOOXO OOXO OOOX OOOX XXXO XXOX XXOX XOXXXOOO OXXX XOXX OXOO OXXX XOXX OXOO XXOX

049 050 051 052 053 054 055 056XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOXOOO XOOO XOOO XOOO XOOO XOOO XOOO XOOOXOXX XOOO OXXX OXXX OXOO OOXO OOOX OOOXOOXO OOOX XXXO OOOX XXOX XOXX XOOO OXXX



057 058 059 060 061 062 063 064XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOOXXX OXXX OXXX OXXX OXXX OXXX OXXX OXXXXXXO XXXO XXOX XXOX XOXX XOXX XOOO XOOOXOOO OXXX XOXX OXOO XXOX OOXO XXXO OOOX

065 066 067 068 069 070 071 072XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOOXXX OXXX OXXX OXXX OXXX OXXX OXXX OXXXOXXX OXXX OXOO OXOO OOXO OOXO OOOX OOOXXXXO OOOX XXOX OOXO XOXX OXOO XOOO OXXX

073 074 075 076 077 078 079 080XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOOXOO OXOO OXOO OXOO OXOO OXOO OXOO OXOOXXXO XXOX XXOX XOXX XOXX XOOO OXXX OXXXXOXX XOOO OXXX XXXO OOOX XXOX XXOX OOXO

081 082 083 084 085 086 087 088XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOOXOO OXOO OXOO OXOO OOXO OOXO OOXO OOXOOXOO OOXO OOOX OOOX XXXO XXOX XXOX XOXXOOOX OXXX XOXX OXOO XXOX XXXO OOOX XOOO

089 090 091 092 093 094 095 096XXXO XXXO XXXO XXXO XXXO XXXO XXXO XXXOOOXO OOXO OOXO OOXO OOXO OOXO OOXO OOXOXOXX XOOO OXXX OXXX OXOO OOXO OOOX OOOXOXXX XOXX XOXX OXOO OXXX OOOX XXOX OOXO

097 098 099 100XXXO XXXO XXXO XXXOOOOX OOOX OOOX OOOXXXXO XXXO XXOX XXOXXXXO OOOX XXOX OOXO


A P P E N D I X A

Order and Repair Procedures

Placing an Order

To place an order:

1. Locate the applicable part number. Refer to “Finding a Part Number.”

If the part number is not included in this manual, contact 3M Customer Support for part names, part numbers, prices, and delivery information at one of the following telephone numbers:

USA and Canada: 877-777-3571Global support: 512-984-9255

2. Fill out a purchase order from your company.

3. For U.S. orders:

Fax, email, mail, or telephone the purchase order to:

3M Company - MVSS3M Center, Bldg 235-3A-09St. Paul, MN 55144-1000

Email: [email protected]: 1-877-777-3571Fax: 1-800-591-9293

For International orders not through a 3M subsidiary:

Fax, email, mail, or telephone the purchase order to:

3M Company3M Center, Global Channel ServicesI-94 & McKnight RdSaint Paul, MN 55144-1000

Email: [email protected]: 1-651-736-5381Fax: 1-651-736-5672


Appendix A • Order and Repair Procedures

Finding a Part Number

Contact a 3M Parking Customer Support representative for part number information. For the United States and Canada, call 877-777-3571; the 3M global number is 512-984-9255.

Requesting a Repair

If a problem occurs with a product part, in many cases you can return the part to the Repair Center for repair. All repairs require the following:

- Returned Materials Authorization (RMA) form.

- Purchase order (PO) number. A PO number is required whether the repair is under warranty or not.

To request a repair:

1. Contact Product Support at 877-777-3571; the 3M global number is 512-984-9255.

2. Acquire a PO number from your company.

3. Fill out the RMA form. In addition to the Customer and Product information, be sure to include the following information:

- In the Customer PO Number field, enter the PO number assigned by your company. A PO number is required whether the repair is under warranty or not.

- If the part is under warranty, enter the original sales order number in the Warranty box.

- If the part is no longer under warranty, check the Billable box.

- To expedite the repairs, check Yes next to Expedited Service Requested.

Note: The cost of expedited service is indicated on the RMA form.

4. E-mail or fax the form to the e-mail address or fax number provided on the bottom of the form. Within 36 hours, you will receive an RMA number from 3M Customer Support.

Ship the part to the address indicated on the RMA approval.

SHIPPING/RECEIVING NOTICE

Include the RMA number on the shipping label. 3M cannot accept packages without RMA numbers.


http://www.3M.com/MVSS

Part Numbers

Part Numbers

Base Cover

Table A.1 Base Cover Part Numbers

No. on Figure Part Number Description

1 26980017318 Rubber Feet

2 n/a M4 X 10mm Pan Head Screw (4 required)

3 78-0060-3989-1 Cover Plate, Base Hole Punch Validation

Figure 0.1Base Cover Part Numbers

1

2

3



Top Cover

Table A.2 Top Cover Part Numbers


1 78-8800-0284-1 Cover, Top Hole Punch Validation Unit

2 78006026294 Label, Ticket Index Hole Punch Validation

Figure 0.2Top Cover Part Numbers

1

3

4

2

5

6


Part Numbers

3 78006025718 Slide, Hole Punch Validation Unit

4 78006025726 Slide Handle, Hole Punch Validation Unit

5 78-8800-0285-8 Base, Hole Punch Validation Unit


Not shown 78006025742 Pin, Hole Punch Validation Unit

Not shown 75030213880 Stamp Module, Hole Punch Validation Unit

Not shown 26980016492 Spring, Detent Hole Punch Validation Unit

Not shown 26980016500 Detent Ball, Hole Punch Validation Unit





Not shown 75030213922 Royal Mark Red Inking Fluid




Part Numbers

Handle

Table A.3 Handle Part Numbers


1 n/a M3 X 6mm Flat Head Screw (4 required)

2 78006025775 Drive Cam, Hole Punch Validation Unit

3 78006025759 Handle, Hole Punch Validation Unit

Figure 0.3Handle Part Numbers

12

4

5

6

3



4 78006025767 Bushing, Handle Pivot Hole Punch Validation Unit

5 n/a Pivot Bushing Washer

6 n/a M4 X 10mm Hex Head Machine Screw (2 req.)

Table A.3 Handle Part Numbers



Part Numbers

Drive Block

Table A.4 Drive Block Part Numbers


1 n/a M3 X 6mm Pan Head Screw

2 78006025783 Counter Tab, Hole Punch Validation Unit

3 78006030007 Housing, Stamp Hole Punch Validation Unit

Figure 0.4Drive Block Part Numbers

1

2

4

3

5

6

7

8

9

10

11



4 78-8800-0286-6 Punch Pin Retainer, Hole Punch Validation Unit

5 n/a M3 X 10 mm Pan Head Screw (2 required)

6 78-8800-0288-2 Cover, Ticket Channel Hole Punch Val Unit


8 78-8800-0289-0 Counter, Hole Punch Validation Unit

9 26980016476 Standoff, Counter Hole Punch Val Unit

10 78006025734 Drive Block, Hole Punch Validation Unit

11 26980016450 Spring, Return Hole Punch Validation Unit




Part Numbers

12 78-8800-0287-4 Guide Pin, Hole Punch Validation Unit




A P P E N D I X B

Support

Getting Help

If you have a product question that is not addressed in the documentation, contact your 3M Parking Value Added Reseller (VAR). If you are a VAR or you do not have a VAR, call 3M Product Support at one of the telephone numbers listed in the table below.

Whether you call, write, or fax, please have the following information available:

- A description of the events and the order in which they occurred

- The type of hardware you are using, with serial number and model number

- Firmware version, if applicable

- The type and configuration of software you are using

- Original sales order number

- Any messages that appear on your display screen and the exact wording

- Project name

- Returned Materials Authorization (RMA) number, if applicable

Table B.1 3M Product Support Phone Numbers

Location Phone Fax

United States (877) 777-3571 (512) 984-3367

Canada (877) 777-3571 (512) 984-3367

Central AmericaSouth America

(512) 984-9255 (512) 984-3367


Appendix B • Support

Accessing the 3M Parking VAR Resource Center

If you are a 3M Parking Value Added Reseller (VAR), please request the link to the VAR resource center by emailing:

[email protected].

The resource center site will contain the following:

- Product information

- Software upgrades when they are available

- Frequently Asked Questions

- Explosion drawings and product part numbers for some products

AsiaAustraliaChinaHong KongIndiaIndonesiaKoreaMalaysiaNew ZealandPhilippinesSingaporeTaiwanThailandVietnam

(512) 984-9255 (512) 984-3367

BahrainEgyptEuropeGreeceGreenlandIcelandJordanSaudi ArabiaTurkeyUAE

(512) 984-9255 (512) 984-3367

Table B.1 3M Product Support Phone Numbers (Continued)

Location Phone Fax


T3w

oll Free: 877-777-3571M Global Number: 512-984-9255ww.3M.com/MVSS

For sales and service, contact your 3M Value Added Reseller:

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