st t i tit t f h lth & f il w lfstate institute of health ... communication.pdf · st t i tit t...
TRANSCRIPT
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Non Verbal CommunicationNon-Verbal Communication
St t I tit t f H lth & F il W lfState Institute of Health & Family Welfare, Jaipur
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Communication
A process of sending &A process of sending &receiving messages thatenables humans to shareknowledge , attitudes, andskills.
• Verbal• Non-verbal
2SIHFW: an ISO 900: 2008 certified Institution
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Nonverbal CommunicationCommunication without words
3SIHFW: an ISO 900: 2008 certified Institution
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4SIHFW: an ISO 900: 2008 certified Institution
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93% is NVC ?“Only 7% of a message’s effect are carried byOnly 7% of a message s effect are carried by words, the other 93% through non -verbal means.” (Mehabian)
55%
7%
38%38%
5SIHFW: an ISO 900: 2008 certified Institution
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Ever Saw a Traffic Police Man Speaking ? But HeSpeaking ?…. But He
Communicates
6SIHFW: an ISO 900: 2008 certified Institution
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She Is Not Dumb….. Knows How To C i tCommunicate
7SIHFW: an ISO 900: 2008 certified Institution
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Every One Communicatesy
8SIHFW: an ISO 900: 2008 certified Institution
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W fWay of talking
PostureSounds
AppearanceCloseness
Non Verbal Communication
HeadmovementsBody contact
Hand movements
E
Facial Expression
Eye movements
9SIHFW: an ISO 900: 2008 certified Institution
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• 700,000 Different Physical Signs• 250 000 Different Facial Expressions• 250,000 Different Facial Expressions• 5,000 Different Hand Gestures• 1 000 Different Postures• 1,000 Different Postures
Smile Universal Gesture• Smile – Universal Gesture• Hiding Face – Universal Gesture
O l t i l t– Only two universal gestures
10SIHFW: an ISO 900: 2008 certified Institution
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Body Language includes :y g g
• Facial Expressions• Eye contact• Posture
• Standing• Sittingg
• Hand movements• Eye contact:Eye contact:
• Direction 80:10:10• Not more than 6 secNot more than 6 sec
11SIHFW: an ISO 900: 2008 certified Institution
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12SIHFW: an ISO 900: 2008 certified Institution
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UnsureHappy
Depressed
Thinking13SIHFW: an ISO 900: 2008 certified Institution
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14SIHFW: an ISO 900: 2008 certified Institution
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Types of Non-verbal C i tiCommunication
• Kinesics – Body language• Proxemics – Use of spaceProxemics Use of space• Haptics – Touching behavior• Vocalics/Paralanguage- Not what you say butVocalics/Paralanguage Not what you say but
how you say it also matters• Objectics /artifactics – Use of objects/artifactsObjectics /artifactics Use of objects/artifacts• Chronemics – Use of time• Oculesics- Use of eyesOculesics Use of eyes
15SIHFW: an ISO 9001: 2008 certified institution
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The Body Language in C i ti (ki i )Communication(kinesics)
• Personal Space • Palms & ThumbsPersonal Space• Signs of Attraction• Eyes
Palms & Thumbs• Hands• Hand ShakesEyes
• Head• Smiles
Hand Shakes• Legs• Mirroring• Smiles
• Arms• Mirroring• Signs of Lying
B d l i t t iBody language is not an exact science.Single sign is not a reliable indicator.Involves the interpretation of several consistent signals to support or indicate a particular conclusion.
16SIHFW: an ISO 9001: 2008 certified institution
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Facial Expressions: It Says Allp y
17SIHFW: an ISO 9001: 2008 certified institution
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Body Language: 7 Universal Facial Expressions:Expressions:
1 Anger1. Anger
2. Disgust
3. Fear
4 Contempt4. Contempt
5. Sadness
6. Surprise
7 Happiness7. Happiness
18SIHFW: an ISO 9001: 2008 certified institution
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19SIHFW: an ISO 9001: 2008 certified institution
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2020SIHFW: an ISO 9001: 2008 certified institution
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21SIHFW: an ISO 9001: 2008 certified institution
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22SIHFW: an ISO 9001: 2008 certified institution
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23SIHFW: an ISO 9001: 2008 certified institution
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24SIHFW: an ISO 9001: 2008 certified institution
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25SIHFW: an ISO 9001: 2008 certified institution
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Lipsp
Parted: Relaxed, HappyParted: Relaxed, Happy
Together: Possibly Concerned
Wide Open: Very Happy / VeryWide Open: Very Happy / Very Angry
26SIHFW: an ISO 9001: 2008 certified institution
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Smile!! The language is same across the Worldacross the World
“You are not completely dressed until your wear aYou are not completely dressed until your wear a smile ".
27SIHFW: an ISO 9001: 2008 certified institution
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Hand ShakesHand Hug: warm, friendly, trustworthy, honest,
Giving control
Firm without hurting-taking control
ProfessionalCold, passiveProfessional passive,apathetic
Giving control
Crusher:overly aggressive personality
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And it just says……..j y
Gaze Pupil dilationGaze, Pupil dilation ,Winking ,Movement of the eyebrows.Movement of the eyebrows.
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Eye Behavior (Occluseics)y ( )Expression of eyes Interpretation
Sideways glance of eyes Suspicion
No eye contact DisinterestNo eye contact Disinterest
Half raised eyebrows Worry
Half closed eyes Boredom
Avoiding eye contact Dishonesty & deceptionAvoiding eye contact Dishonesty & deception
Constant gaze & repeated mutual eye contact
Intense love & affectionmutual eye contact
30SIHFW: an ISO 9001: 2008 certified institution
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Shame Guilt
DisagreeThinking
Happiness Sadpp
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Do’s and the Don'tsDo s and the Don ts
How do I know as to what I am doing is right or not ……..????
ORWhat is My Body Language like !!!!!y y g g
Let us find out.
32SIHFW: an ISO 9001: 2008 certified institution
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Don’t Cross Your Arms or Legs
Defensive and closed,
t ti d
Right leg crossed on left, ensure:protective and
negative. ensure:Nobody is sitting on yoursitting on your right; andThe sole is not visible.
33SIHFW: an ISO 9001: 2008 certified institution
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34SIHFW: an ISO 9001: 2008 certified institution
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Don’t Be Afraid To Take Up Some SpaceSpace
Reactions to an invasion of your spaceReactions to an invasion of your space
Feel troubledFeel troubled
Get defensive
Become aggressive
Retaliate
35SIHFW: an ISO 9001: 2008 certified institution
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Relax Your Shoulders
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Nod When They are TalkingNod When They are Talking
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Don’t Slouch, Sit Up Straight
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Lean, But Not Too Much,
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Have Eye Contact, But Don’t Stare
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Smile and Laugh
41SIHFW: an ISO 9001: 2008 certified institution
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Don’t Touch Your Nose
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i di t th di ith h t iindicates they disagree with what you are saying.43SIHFW: an ISO 9001: 2008 certified institution
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Keep Your Head UpKeep Your Head Up
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Don’t Stand Too CloseIntimate
Touching 6” 18”Touching 6 -18Personal
Close -1½ to 2½ feetClose 1½ to 2½ feetFar - 2½ to 4 ½ feet
Social Close 4-7 feetFar - 7-12 feet
P bliPublic Close - 12-25 feetFar - 25 feet or greaterFar - 25 feet or greater
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Don’t Fidget
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Emblems Non – Verbal Actsb e s o e ba cts
Th b OKThumbs up- OK V with fingers - Victory Finger on lips - Silence
Head down- Tension Worship Traffic RulesHead down Tension Worship Traffic Rules
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Hands SpeakUse Your Hands More ConfidentlyUse Your Hands More Confidently
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Keep A Good Attitudep
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Seven Body Moves to Avoidy
1. Standing too close2. Looking down3. Looking at the watch frequentlyg y4. Making narrow eyes5. Holding something in frontg g6. Stroking the chin7. Picking the corner of your cloth7. Picking the corner of your cloth
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Friendly Vs Un Friendlyy y
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Body Language Signs You Should Be A f t Y W k lAware of at Your Workplace
52SIHFW: an ISO 9001: 2008 certified institution
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I’m The Boss• Interlacing your hands behind your head, while
leaning back in a chair with one leg crossed,leaning back in a chair with one leg crossed, sends the signal that you feel comfortable and dominant. Only the senior person in a meeting should do this.
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I know what I’m Talking Aboutg
• Steepling your fingers means you are confidentSteepling your fingers means you are confident and focused.
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I’m Confident.
confidence and optimism.
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I’m Insecure
• Hiding your thumbs indicates that you’re not veryHiding your thumbs indicates that you re not very sure of yourself. Sticking them in your pockets also makes you look insecure.
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I’m Listening, Comfortable and R tiReceptive
• A slight head tilt exposes the neck, when in aA slight head tilt exposes the neck, when in a friendly environment. This posture projects a sense of ease.
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I’m Uncomfortable and Doubtful.• Touching the neck shows that you are
experiencing emotional discomfort or doubtexperiencing emotional discomfort or doubt.
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I’m Insecure and Concerned
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NVC- Global InterpretationspPrefect Thumbs up Stop The ’Fig’
Commonly: Commonly - all OK Commonly: Stop, Turkey,Greece,Tuni
Everything’s all
right perfect
F W thl
Australia ,Iran -
Rude
Ni i
Enough(person
,car, action)
T k Y t
sia Holland-
Obscene
R i Y tFrance- Worthless
Japan- Money
Germany- Rude
Nigeria - very
offensive
Japan- Five
Turkey-You get
nothing from me
W Africa –You
Russia-You get
nothing from me
Yugoslavia-You y
Malta, Greece,
Brazil -Obscene
p
Turkey- Political
Rightist party
have 5 Fathers!
g
can’t have it
Brazil-good luck 60SIHFW: an ISO 9001: 2008 certified institution
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Haptics -Touching BehaviourHaptics Touching Behaviour
• Handshake
• A pat on shoulder
• Holding hands
• Pat on the back• Pat on the back
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Vocalics/Paralanguage/ g gIt is all aspects of the voice other than the words themselvesthemselves.
Pitch
Volume
R t dRate- speed
Rhythmy
Pronunciation
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Vocal Characterizers
LaughingCrying
Y lliWhispering
“um” “uh” “ah”
YellingWhispering
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ObjecticsCommunication through the use of artifacts
Wheel Chair AccessMarital status Economic status No smoking
Info graphicsFire Exit SymbolIndustrial work place Male -Female Fire Exit Symbol
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Chronemics- Use of Time
The effects of time on communicationThe effects of time on communication
• Used very differently with individuals
and cultures.
• Includes punctuality, willingness to
wait & interections
• Affects lifestyle, daily agendas,
speed of speech & movments65
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Functions of Non-verbalC i tiCommunication
During an interaction, following functions mayDuring an interaction, following functions may occur:
• Expression of feelings and emotionsp g• Regulation of interaction• Validation of verbal messagesValidation of verbal messages• Maintenance of self-image• Maintenance of relationships• Maintenance of relationships
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Nonverbal behavior Interpretation
Brisk, erect walk Confidence
Standing with hands at waist Readiness, aggression
Sitting with legs crossed, foot Boredom
g g ,kicking slightly
Boredom
Sitting, legs apart Open, relaxed
Arms crossed Defensiveness
Walking with hands in pockets, shoulders hunched
Dejectionshoulders hunched
j
Hand to cheek Evaluation, thinking
T hi li htl bbi R j ti d bt l iTouching, slightly rubbing nose Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behind back Anger, frustration, apprehension
Locked ankles Apprehension 67SIHFW: an ISO 9001: 2008 certified institution
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Head resting in hand, eyes downcast Boredom
Rubbing hands AnticipationRubbing hands Anticipation
Sitting with hands clasped behind head, legs crossed Confidence, superiority
Open palm Sincerity, openness, innocence
Pinching bridge of nose, eyes closed Negative evaluationg g , y g
Tapping or drumming fingers Impatience
Patting/fondling hair Lack of self-confidence; insecurity
Tilted head Interest
Stroking chin Trying to make a decision
Looking down, face turned away Disbelief
Biting nails Insecurity, nervousness
Pulling or tugging at ear Indecision 68SIHFW: an ISO 9001: 2008 certified institution
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Limitations of Non – Verbal C i tiCommunication
• It varies culture to cultureIt varies culture to culture
• Can not have long conversation
• Difficult to understand and requires a lot of
repetitionsrepetitions
• Can not be used as a public tool for communication
• Less influential
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Thank YoThank You
For more details log on towww. sihfwrajasthan.com
or contact : Director-SIHFW
on
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