staff engagement workshops, may 2014 inside this …...staff engagement workshops, may 2014 during...
TRANSCRIPT
Created by Customer Relations & Service Improvement
Inside this issue...
Staff Engagement Workshop
Page 1
BSO Training Courses Page 2-3
Anti-Homophobia and
Transphobia Week Page 4
BSO Charity Dinner
Dance Page 5
Coaching Awards
Page 6
Community relations Week
Page 7
Forthcoming Board Meeting Page 7
BSO Leadership for Success Initiative
Page 7
Dementia Awareness Week 2014
Page 9
BSO Fund raising Page 10
IT Support Utility
Coming Soon Page 11
M A Y 2 0 1 4
Staff Engagement Workshops, May 2014
During the month of May 2014, the Chief Executive, David Bingham has
been holding discussions with staff across a range of locations at his
annual round of Staff Engagement meetings.
Members of staff attending the sessions were updated on how the
organisation performed in 2013-14 and current issues within Health and
Social Care, including changes to key personnel. The sessions provided
an opportunity for sharing of experiences and learning from some staff
members who had completed the BSO Leadership Training initiatives
during the past year.
There was also a forward look to BSO plans for 2014-15 and beyond.
These included the planned provision of Regional Translation and
Interpreting Services; the Small Businesses Enterprise Research
Initiative; services to the NI Fire and Rescue Service and progression of
the HSC Data Centre business case.
The sessions concluded with questions and answers and encouragement
from the Chief Executive for individuals or teams to consider applying for
the 2014 BSO Staff Recognition Awards.
Chief Executive, David Bingham at a Staff Engagement
session in 2 Franklin Street
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here
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Northern Ireland Anti-Homophobia and Transphobia Week 2014
The Equality Unit within the BSO is responsible for Equality, Diversity and Human Rights within the BSO and its client organisations across the Health and Social Care Service.
The Unit works with BSO colleagues and client organisations to promote and facilitate best practice in diversity and inclusion and assist those organisations in meeting their statutory equality obligations.
An important part of the job is keeping in touch with colleagues in the third sector, where a range of expertise across equality strands has been developed. Staff within the Unit meet with and engage a range of organisations, on behalf of client organisations, to stay on top of emerging equality issues to ensure that their clients get the most up to date advice and best practice guidance.
Each year in May, Northern Ireland celebrates Anti-Homophobia and Transphobia Week and this year staff from the Equality Unit attended the launch of the week, which featured a calendar of events, many of which were directly relevant to the Health and Social Care Sector, such as an Adoption and Fostering event for lesbian, gay and bisexual people and an event exploring person centred care for older lesbian, gay, bisexual and transgender people.
Staff should note that a forum which provides a safe and welcoming space for lesbian, gay, bisexual and transgender people working within health and social care currently operates with the aim of creating an inclusive environment, and improving wellbeing.
Staff that would like to join the confidential mailing list should email [email protected] or visit http://www.lgbtstaff.hscni.net/ for further information.
Fidelma Carolyn (UNISON), Matthew McDermott (BSO), Anne Basten (BSO),
Leanne McMullan (PHA), Una Doyle (HSCB), Geraldine Alexander (NIPSA),
Taryn Trainer (Unite the Union), Dr Carolyn Harper (PHA)
Leanne McMullan (PHA), Matthew McDermott (BSO), Una Doyle
(HSCB)
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Coaching, coaching, coaching......
Anne McCormick, HSC leadership Centre and Elaine
Keheely, Belfast Health and Social Care Trust.
Celebrating our Coaching success with our Customers
The HSC Leadership Centre’s Anne McCormick and Paul Comac were delighted to join with the Belfast
Trust in receiving an Outstanding Achievement Award for Coaching Excellence at the Irish Institute of
Training Development’s National Training Awards on 7th March 2014. The application was one of
twelve from across Ireland.
Anne McCormick said, “Paul and I count it a privilege to collaborate in building coaching capability with
the largest HSC Trust in Ireland. We had a lead role in designing the Coaching Framework and
developing the first group of internal coaches using the ILM Level 5 Coaching qualification. Coaching is
a learning conversation with outcomes valued by the individual and the organisation.”
“We are pleased to acknowledge the great work of the Belfast Trust. Through the development and
implementation of a multi-faceted Coaching Framework, the Belfast Trust has established an in-house
register of accredited coaches, access to coaching across all staff groups and coaching skills
programmes for line managers.” – Association for Coaching, IITD awards
The HSC Leadership Centre is continually learning and developing the coaching we have on offer. We
want to increase the visibility, understanding and impact of coaching. If you want find out more about
coaching, please contact Anne McCormick at [email protected] or visit our website
at www.leadership.hscni.net.
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Community Relations Week 2014
Each year Community Relations Week sees a series of events celebrating good relations in Northern
Ireland rolled out. It is an opportunity to showcase the great work that goes on quietly all year round to
build and sustain relationships. It is a time to celebrate the ethnic and cultural diversity of our
community and the many imaginative ways in which we are building a shared cultural region.
The theme of this year’s Community Relations Week is Building a United Community.
Each year a series of events across Northern Ireland is organised by voluntary and community groups,
District Councils, schools, libraries and other public bodies. Community Relations Week is packed with
great examples of the united community that is being built all around us right now. Most of the events
are open to the public.
Events across Northern Ireland are organised across council areas, including BSO Office areas, such
as Armagh, Ballymena, Derry and Belfast.
These range from celebrations of world culture featuring workshops, performances from schools and guest artists in Ballymena to a wide programme of activities will be held over two days covering good relations, health and wellbeing and community involvement in Armagh.
The full series of events can be found at the Community Relations Council website (http://
www.community-relations.org.uk/about-us/community-relations-week-2014-16th-22nd-june/).
Forthcoming Board Meeting
The next meeting of the BSO Board will take place on
Thursday 26 June at 2:00pm in the BSO Boardroom,
2 Franklin Street, Belfast, BT2 8DQ.
If you would like any further information or details of the agenda, please
contact Amanda Mills in the Chief Executive’s Office.
Tel: (028) 9053 5580
Email: [email protected]
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BSO Leadership for Success Initiative
If you want more information about BSO programmes email [email protected] Participants commented on aspects of the programme which they found most useful to them in their job role, how they could use their learning at work. See these highlighted below. What was most useful for you? Great programme helped me understand about different personalities that you have to interact with and adapt too.
Time out to think and revaluate. Considering who I am and how I manage myself. What I can do better, how this will help me to work more effectively in my team .
Self-learning and awareness / emotional intelligence and Conflict management Recognising different leadership styles and how others through life have had a positive or negative effect on developing and moulding the person you are today.
I found getting others people’s perspectives on what has shaped their leadership style and what drives/motives them.
Discovering a range of leadership styles and the particular attributes of each, will be useful in the workplace as I already feel more confident that I can adapt my style to gain the maximum from each potential member of staff.
How will you use the learning or material? I will report back to my team on what I learned, what we do well and what we don’t. I will share my
learning. I know more about leading my Team and feel more confident now. Application in day to day work, as reference points and for discussions with staff. To bring back to my team to help improve working relationships. Try to re-evaluate working relationships and review how I communicate with certain colleagues. Reflect on my approach to others As part of my appraisal I need to think what’s next for my personal development plan I know more about change and service improvement tools that can support me – sometimes we need
fresh ideas and need to involve others. Any overall comments you would like to make? I think this course should be compulsory for all managers I am going to use my new skills and
knowledge to look at my work area and make some improvements. Very beneficial and relevant course. Tutors both very engaging and encouraged participation with
group work and activities. Excellent content and delivery would highly recommend the course. Would highly recommend to other staff. Very enjoyable and will help me in my job I feel confident and
able to manage change better.
The final cohort of the ‘Developing your Leadership potential’ programme was completed last month. This programme was attended by both BSO and PHA staff (see picture below of celebrations after completing their Change Improvement presentations at the Leadership centre).
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Dementia Awareness Week 2014
“Don’t bottle it up” is the message from health
and social care professionals this week during
Dementia Awareness Week 2014. (18th-24th of
May)
The Public Health Agency and Health and
Social Care Board are working jointly with the
Alzheimer’s Society, the Dementia Services
Development Centre and local Health and
Social Care Trusts to implement Improving
Dementia Services in Northern Ireland. This
regional strategy aims to promote a culture
which ensures people with dementia are
supported to live with dignity and without stigma.
Eleanor Ross, Nurse Consultant with the Public Health Agency, said: “People can find it difficult to talk
about it when they think that they, or someone close to them, may have dementia.
We would encourage people to open up about worries they might have about their memory and to
seek help as soon as possible.
By talking openly about dementia and its impact on daily life people, family members and carers can
begin to access the practical help and support available. Timely diagnosis allows people to receive
treatment and care which enable them to live independent and fulfilling lives. Early diagnosis and
support also enable people to plan for the future and to make their own decisions about their care.”
Seamus McErlean, Commissioning Lead for Older People and Adult Services at the Health and Social
Care Board said: “Often people are reluctant to seek help with memory problems as they feel that
nothing can be done. Through the implementation of the Dementia Strategy investment in memory
services provided by local Trusts ensures individuals can avail of assessment and referral onto
appropriate care services.
“Statutory health and social care organisations are working in partnership with the Alzheimer’s Society
and the Dementia Services Development Centre to make the public aware of the supports which
promote independence and support families and carers. These include supported housing, care at
home, lifestyle advice and information on local support groups. It is vital therefore that we encourage
people to open up and have the confidence to ask for help.”
The principle of supported living and promoting independence are key principles which support the
delivery of the recommendations of the Transforming Your Care Review (2011). These represent a
radical change to how and where health services are delivered in communities through a shift of
service provision, moving care out of institutions and hospitals and into the community.
If you, or a member of your family, have concerns about Alzheimer's disease or about any other form
of dementia the Alzheimer's Society Dementia Helpline 0300 222 1122 can provide information,
support, guidance and signposting to other appropriate organisations.
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BSO Fund raising 2014
Pancake Day
Andrea Henderson - Christmas nails £67.30
Pancake morning - BSO £383.39
Pancake morning - PALS £350.00
Pancake morning - Pensions £30.00
ITS Collection £60.00
Easter Raffle
Legal £103.00
Finance £28.00
FPS £93.00
CFPS & HR £89.50
HSC LC & CEC £27.00
PALS £170.00
Total Raffle
£510.50
Total Pancake Day
£890.69
GRAND TOTAL
£1,401.19
The final figures from the events for BSO’s chosen charity, Abaana have been gathering and counted
and are as follows:
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IT Support Utility - Coming Soon
BSO ITS will shortly launch a utility which will enable customers to avail of IT Support on a self-service
basis. Some of the initial features will enable access to the online Service Desk, an online e-Learning
portal, FAQs and the AD (Active Directory) Updater.
This utility will be published on the desktop of all HSCNI computers. It can be accessed by double-
clicking the “HELP” shortcut.
This will launch the utility and display basic user/computer configuration information as follows: -
Along the bottom, four clickable graphics are displayed. A brief overview of each follows: -
This links to the Infra (ITS Service Desk) portal, where IT incidents and/or service requests can be logged/reviewed/updated.
This links to the Desktop Mentor (e-Learning) portal, where a range of Microsoft Windows 7 and Office 2010 training material can be accessed.
This links to the FAQs portal, where a range of self-service guides can be accessed. Requests for additional material are welcome.
This links to the AD Updater (Active Directory Record) tool, where your address book record can be maintained.
Please contact the service desk [email protected] if you are unable to access this utility or if you wish to provide any other feedback.