staff evaluation form

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Support Staff Evaluation Form Karen Pilarski OD-647 Final

Support Staff Name

Job Title

Department Date

Supervisor Name

Supervisor Title Year or Period Covered From: / / To: / /

Date Hired

Purpose of Evaluation:

In addition to the annual self assessment the purpose of this evaluation is to provide feedback to the employee

about his/her level of competence in the Admissions Office. This evaluation will be completed bi-annually. The

Director of Technology and Training will use this information as a way to document strengths and areas for

improvement within the department. This evaluation is not tied to monetary gains or losses. The goal of

completing this evaluation is to open a discussion about where the employee is in terms of meeting self-

assessment goals. This evaluation is a tool used to determine progress. In addition this tool is a resource to

determine if the goals employees set are feasible or not.

Rating System

1=Unsatisfactory

2=Needs Improvement

3=Meets Expectations

4=Exceeds Expectations

5=Superior

Unsatisfactory……………………………………………….Superior

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Definition of Rating System

Unsatisfactory: Employee’s work performance fails to meet expectations of job responsibilities. The employee did

not perform at the level needed to successfully complete job tasks. Employee needed frequent work revisions or

meeting with supervisor(s). Immediate training is necessary to sustain role in Admissions Office.

Needs Improvement: Employee’s work performance on occasion fails to meet expectations of job responsibilities.

Improvement is needed to fully meet all core competencies effort or skills. Training is required in order meet

qualifications of job role in the Admissions Office.

Meets Expectations: Employee’s work performance generally meets all job responsibilities and core competencies.

Normal amount of guidance and supervisor involvement is required.

Exceeds Expectations: Employee’s work performance occasionally surpasses expectations. Most of the core

competencies are scored at a level above the normal standard.

Superior: Performs above or beyond all expectations and is at the highest level for all core competencies.

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Core Competencies

Communication

Communicates and responds to both internal and external customers in a respectful and timely

manner.

Demonstrates strong writing communications skills- the ability to read, interpret, create, edit and

complete documents.

Has positive demeanor and assists colleagues, prospective students, students and visitors in a

professional manner.


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Comments____________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Analysis and Critical Thinking

Effectively probes and researches various data for reports

Determines potential issues and plans accordingly

Uses logic and methods to solve difficult problems with effective solutions


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Comments____________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Technology

Proficient in Microsoft Word, Excel and Outlook

Uses the appropriate technology methods, tools, equipment for tasks

Demonstrates the ability to use Datatel for data entry, compiling reports and various other

duties.


1 2 3 4 5

Comments____________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

3

Team work/Collaborating work environment

The ability to have a difference of opinion and yet remain fair and open minded

The ability to solve internal or external problems without outside interference

Is cooperative and courteous

Demonstrates patience-Respectful of differences of learning styles and skills.


1 2 3 4 5

Comments____________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Ethics

Handles sensitive information in a confidential and respectful manner

Adheres to Alverno College and Admissions Office procedures and policies

Acts fairly and with strong integrity


1 2 3 4 5

Comments____________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Work Quality/Attitude about work

Produces high quality work

Completes work that is accurate and has minimal errors

Observes Datatel rules and procedures

Accepts constructive criticism

Adapts to changing rules and procedures


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Comments____________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

4

Self-Development

Recognizes strengths and areas of improvement

Understands what processes or steps are needed in order to improve skill

Committed to self improvement and takes active role in learning


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Comments____________________________________________________________________________________

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_____________________________________________________________________________________________

Goals_________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

_____________________________________________________________________________________________

Self Assessment completed on / /

Are goals feasible? Yes No

Goals Met? Yes No

Review Goals on / /

Total Score Proficient Needs improvement Unsatisfactory

Training needed

Recommended Actions

_________________________________________________

Director of Training and Technology Signature

_________________________________________________

Support Staff Signature

White copy-Staff file in Admissions Office Pink copy-Employee copy

staff evaluation form

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