staff handbook (updated june 2015) word doc
TRANSCRIPT
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Nordof-Robbins Music Therapy
Australia Limited
Staf Handbook
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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e 2
Nordof-Robbins Music Therapy
Australia Limited
Nordof-Robbins Music Therapy Australia Ltd (NR) was ounded in 19!
to pro"ote the practice o creati#e "usic therapy$ trainin% and research&
NR is a non-pro't co"pany li"ited by %uarantee$ a re%istered charity and is
run by a oard o irectors drawn ro" business and the "usic industry&
NR is a "e"ber o the *nternational Trust o Nordof-Robbins centresbased in +n%land$ ,cotland$ ,A$ .er"any$ ,outh Arica$ Australia and New/ealand&
NR runs the .olden ,ta#e Music Therapy 0entre which was built in 221 onthe 3enrith ca"pus o the ni#ersity o 4estern ,ydney (4,)& The 0entrehas our unctions5
1. Music therapy clinics
6in%swood5 7#er 8: clients co"e to the 0entre e#ery wee; or
indi#idual or %roup "usic therapy&
!lenbrook" Hills and Nth #linic
$. Trainin%
The
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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e %
o 4e will e"brace 0o""unity Music
o 7ur rand will re@ect our aspirations
o 4e will ha#e a National ootprint
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o Music B +ntertain"ent *ndustry will e"brace us
o 4e will partner as appropriate to dri#e %rowth
o 4e will train hi%h Cuality RMT=s B 0o""unity Musicians
o 4e 4*LL be sustainable within years
o 4e will be the preerred e"ployer or Music Therapists
o 4e will ha#e a best practice %o#ernance "odel B ener%etic oard
,orkin% at the !olden Sta+e Music Therapy #entre
'penin% hours
The 0entre is open or business Monday D riday &82a" D :&22p"&,essions so"eti"es ta;e place outside business hours&
!eneral security
To ;eep the 0entre a secure and sae en#iron"ent please note5
,tudents$ Eolunteers and #isitors need to si%n in and out in the
re%ister at reception&
This boo; will be reerred to in case o an e"er%ency e#acuation&
The ront doors should only be let on auto"atic when so"eone is inthe ad"inistrators oFce
The ;itchen door should not be let propped open
At the end o the day portable eCuip"ent e&%& laptops$ ca"eras
should be put in the store roo"&
* sta or students are lea#in% the 0entre ater dar; it is
reco""ended that stafGstudents brin% their car up to the 0entre car
par;&
At wee;ends the ront doors should be ;ept loc;ed when wor;in% alone
or with others&
mer%encies
*n the e#ent o a 're or other e"er%ency$ the 3ractice Mana%er will ollow this
procedure5
1&0all the +"er%ency ,er#ices5 222
&0all ,ecurity on +Ht5 !81 or car unit on 822
8&The ad"inistrator needs to5
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- +nsure that all doors and windows are closed but not loc;ed
- +nsure that those persons bein% e#acuated do so in an orderly "anner
- +nsure that others bein% e#acuated aid any person with a disability
- +stablish that your area o responsibility has been cleared
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!&+nsure all persons e#acuate
the 0entre #ia5
a) +HitGront oors
b) +HitGac; oor
A copy o the e#acuation plan is located on the ront door$ in the staroo" and in the ;itchen& +ach staf "e"ber has a copy o thise#acuation plan&
:&The Ad"inistrator records the na"es o all persons and %ets authorityro" the e"er%ency ser#ices or security beore re-enterin% the 0entre&
irst
Aid
,hould there be any accident$ inIury or loss it "ust be reportedi""ediately to the 3ractice Mana%er * possible$ a state"ent ro" the
person concerned at the ti"e should be obtained and the incident is reported
in the *ncident oo; by the "e"ber o sta concerned&
The 0+7$ 3ractice Mana%er and Jead o 0linic 7perations are trained in 'rstaid and there is a irst Aid ;it in the "ana%er=s oFce&
Hy%ie
ne
*n case o soilin%$ wettin% or other spills in the therapy roo"s there is ane"er%ency cleanin% ;it under the ;itchen sin;&
*t is the responsibility o the therapist to clean up beore
the neHt session&
Therapists are responsible or wipin% and disinectin% piano ;eys$ beater
heads etc with the antiseptic wipes pro#ided& Jorn "outhpieces should be
cleaned with a Milton solution&
/reaka
%e
All brea;a%es or da"a%e "ust be reported to the 3ractice Mana%er& Anybro;en %lass or sharp obIects needin% disposal "ust be careully andappropriately disposed o to a#oid inIury&
'fice
e0uipment
The sta roo" co"puters and E copyin% eCuip"ent are or staf use&
+#eryone is responsible or ;eepin% the roo" tidy& +ach co"puter des;tophas an >MT? older which is a shared older& Therapists ha#e access to the
>RMTs? older&
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The 0entre=s co"puters are lin;ed with the 4, networ; syste" and
thereore all sta "ust co"ply with 4, policy on *T& * the *T depart"ent
at 4, belie#es that unethical or ille%al acti#ities ha#e occurred$
procedures will be ollowed in accordance with 4, policy&
Any proble"s encountered on co"puters should i""ediately be reerred tothe 3ractice Mana%er who "ay then approach the *T helpdes;&
se o) Screen /ased
0uipment
,creen-based tas;s should be or%anised so that brea;s ro" concentrated
acti#ity at the display screen are a#ailable throu%hout the day& 4or; should
be or%anised so that screen based tas;s are interspersed with other wor;&
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2nstruments and rooms
All therapists are responsible or %eneral tidiness o roo"s and basic
"aintenance& *nstru"ents should be returned to their place in the
wor;roo"s or storeroo" at the end o the session - or the end o the day&
irty dishes should be placed in the dishwasher&
Libra
ry
Music and boo;s in the library are or use by sta and students& Music canbe copied but not loaned out& oo;s can be borrowed and si%ned out in theLoans oo;
3hotoco
pier
The photocopier is there or use by sta as part o their wor;& 3ri#ate useshould be ;ept within reason and copies will be char%ed at 12c per sin%lecopy& There is a lo% boo; or pri#ate copies&
Smoki
n%
,"o;in% is prohibited on
ca"pus&
3arki
n%
3ar;in% at the 0entre is reser#ed durin% wor;in% hours or client=s use& Allstaf are responsible or their own par;in% on the ca"pus in accordance with4, char%es and rules&
mployment 3olicies and 3rocedures )or
staf and contractors
*t is the policy o NR to %rant eCual e"ploy"ent opportunity withoutre%ard to race$ a%e$ "arital status$ reli%ion$ %ender or national ori%ins&
3ersonal
details
7n Ioinin% the 0entre staf will need to %i#e personal inor"ation or their
3ersonal ata ile (ho"e address$ phone nu"ber$ a list o e"er%ency
contacts$ inor"ation relatin% to pay$ superannuation etc&) nless the
0entre is le%ally co"pelled to di#ul%e it$ this inor"ation will be ;ept
conidential&
3ayArran%ement
s
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,alaries or ees are paid by direct deposit to a no"inated ban; account&0han%es in ban;in% arran%e"ents should be directed to the 3racticeMana%er& Two wee;s should be allowed or redirection& All staf "ust sub"itortni%htly ti"e-sheets on a 4ednesday beore 12a" in order to be paid&0ontract therapists need to sub"it an in#oice on a 4ednesday beore12a" in order to be paid&
4res
s
All staf should dress to "aintain a proessional i"a%e
o the 0entre&
#ontract and 3osition
description
+ach "e"ber o staf recei#es a contract and Iob description outlinin% theirter"s and conditions o e"ploy"entGen%a%e"ent&
3robationary
period
New e"ployeesGcontractors co"plete a probationary period outlined
in their contract&
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Absences
*n the e#ent o absence throu%h illness the 3ractice Mana%er or Jead o0linic 7perations should be noti'ed as soon as possible&
a) 0ontractors
Absence ro" duties$ or"s are a#ailable in the RMT des;top older&
b) +"ployees
All e"ploy"ent will co"ply with the air 4or; Act 229& or details see5
http5GGwww&wa&%o#&au
Annual
Lea+e
Me"bers o sta are entitled to ! wee;=s annual lea#e or pro-rata in
accordance with the National +"ploy"ent ,tandards (N+,)& Lea#e is
appro#ed by the 0+7&
3ersonal5carers5compassiona
te Lea+e
The 0entre "ay reCuest e#idence o illness or accident& A doctor=s
certi'cate "ay also be reCuested where there is a history o re%ular
absence& +ntitle"ent to such lea#e is in accordance with the N+,&
Lon% Ser+iceLea+e
Lon% ser#ice is in accordance with the ,tate Lon% ,er#ice Lea#e Act19:: No 8 or subseCuent a"end"ents& Lon% ser#ice lea#e isa#ailable ater an unbro;en e"ploy"ent period o 12 years&
#ommunity Ser+ice
Lea+e
Applications or lea#e or should be discussed with the 0+7& Me"bers ostaf called or Kury ,er#ice should notiy the$ 0+7 and the 3ractice
Mana%er i""ediately&
3arental
Lea+e
,ee air 4or; Act 229& http5GGwww&wa&%o#&au
and the N+,&
Lea+e ,ithout 3ay
Applications or lea#e without pay should be discussed with the 0+7&
Study Lea+e or Lea+e to attend pro)essional de+elopment
http://www.fwa.gov.au/http://www.fwa.gov.au/http://www.fwa.gov.au/http://www.fwa.gov.au/ -
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Applications or study lea#e or lea#e to attend proessionalde#elop"ent will be at the discretion o the 0+7&
3er)ormance Re+ie6
All sta "e"bers and contractors recei#e a 3eror"ance Re#iew annually
A copy o the re#iew or" is in the MT shared older&
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2nsuran
ce
a) 3roessional inde"nity
insurance
3roessional inde"nity insurance or "usic therapists is the responsibility
o each indi#idual RMT as a condition o e"ploy"entGen%a%e"ent&
b) 4or;ers
0o"pensation
All stafGcontractors are co#ered by wor;ers co"pensation bene'ts$irrespecti#e o salary in accordance with the 4or;er=s 0o"pensation Actapplicable in New ,outh 4ales&
All accidents which occur durin% wor;in% hours or$ where applicable
under ,tate le%islation$ accidents on the Iourney to or ro" wor;$ will
be considered or wor;ers co"pensation& Thereore sta is reCuired to
%i#e notice o any wor;-related inIury to the 0+7 or 3ractice Mana%er as
soon as practicable ater an inIury occurs$ to be recorded& A report "ay be
sent to the insurer re%ardless o whether a wor;ers= co"pensation clai" is
to be lod%ed& This protects sta "e"ber=s ri%hts$ as so"e "inor inIuries
"ay de#elop into "ore co"plicated inIuries&
Any absence on wor;ers co"pensation "ust be co#ered by a certi'cate
issued by a Cualiied "edical practitioner and a certi'cate authorisin% areturn to wor;&
* staf ha#e been unable to wor; or 1 wee;s or "ore and ha#e anaccepted wor;ers co"pensation clai"$ a return to wor; plan will bede#eloped&
*nsurers will usually accept certi'cates and accounts ro" a "edical
practitioner or a public hospital but they reser#e the ri%ht to reer cases to
their own "edical practitioner or specialist "edical practitioner&
3ublic liability
insurance
3ublic liability insurance is principally to co#er NR a%ainst clai"s by
"e"bers o the public a%ainst accidents in#ol#in% inIury or loss& ,hould a
client$ carer or other #isitor ad#ise staf o any accident$ inIury or loss$ it
"ust be reported i""ediately to the 3ractice Mana%er who will ad#ise the
0+7& * possible$ a state"ent ro" the person concerned at the ti"e
should be obtained and the incident is reported& This state"ent can be
#erbal but should be written down i""ediately in the *ncident oo; by the"e"ber o sta concerned&
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Therapy e0uipment
insurance
This policy insures the therapy eCuip"ent owned by NR or use both at
the 0entre and or outreach proIects$ includin% tra#el to and ro" the 0entre
or outreach&
,o"eti"es therapists use their personal instru"ents as part o their wor;&
3lease note that the 0entre=s insurance does not speci'cally co#er
instru"ents other than those belon%in% to NR& *t is reco""ended that RMTs
do not brin% #aluable instru"ents to the 0entre as NR cannot be
responsible or their da"a%e or loss&
Resi%nat
ion,ta who wish to ter"inate their contract are reCuired to do so in writin%with appropriate notice in accordance with their contract o e"ploy"ent oren%a%e"ent&
#on)lict
Resolution
Many wor;place disputes arise ro" unintentional "isco""unication or
"isunderstandin%& NR encoura%es sta to atte"pt to reconcile diferences
directly and inor"ally&
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#ompla
ints
NR ai"s
to5
a& create a wor;in% and learnin% en#iron"ent where all "e"bers osta are treated with di%nity$ courtesy and respect
b& pro#ide an efecti#e procedure or co"plaints based on theprinciples o natural Iustice
c& treat all co"plaints seriously and in a sensiti#e$ air$ ti"ely and
con'dential "anner
d& ta;e i""ediate action to resol#e the co"plaint
e& %uarantee protection ro" any #icti"isation or reprisals
& pro"ote appropriate standards o conduct at all ti"es
Se7ual
Harassment
NR is co""itted to ensurin% that its wor; and learnin% en#iron"ent is
ree ro" seHual harass"ent$ that seHual harass"ent will not be tolerated
under any circu"stances that action will be ta;en a%ainst any sta "e"ber
or student who breaches this policy&
,eHual harass"ent is any unwanted$ unwelco"e or unin#ited beha#iour
o a seHual nature which "a;es a person eel hu"iliated$ inti"idated or
oended& ,eHual harass"ent can ta;e "any diferent or"s and "ay
include physical contact$ #erbal co""ents$ Io;es$ propositions$ the display
o ofensi#e "aterial or other beha#iour which creates a seHually hostile
wor;in% or learnin% en#iron"ent& ,eHual harass"ent can occur between "en
and wo"en wo"en and other wo"en and "en and other "en&
!rie+ance3rocedure
*t is NR policy to deal with a co"plaint Cuic;ly and airly& A co"plaint o
any ;ind should be brou%ht to the attention o the staf "e"ber=s
"ana%erGsuper#isor or the 0+7& The "ana%erGsuper#isor will ta;e steps to
resol#e the co"plaint with the parties concerned& * this is not possible then
a "ediation process will be ofered&
To initiate the "ediation process$ a sta "e"ber should 'le a written
state"ent with the 0+7& The state"ent should contain the ollowin%5
A description o the parties in#ol#ed
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A brie narrati#e o the condition %i#in% rise to the dispute$includin% acts alle%ed
A state"ent o the re"edy sou%ht
A state"ent o inor"al atte"pts at resolution
The 0+7 will either conduct a "ediation session or$ at the reCuest o
those in#ol#ed$ will arran%e or "ediation by an i"partial outside party$ by
whose assistance those in dispute will see; a "utually acceptable
resolution in the interests o all parties and NR& * "ediation does not
produce satisactory resolution within thirty calendar days$ the "ediation
process will be dee"ed to ha#e ailed&
* "ediation ails$ the 0+7 will reer the "atter to the oard o irectors and$to%ether with the oard$ will decide upon a course o action&
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4isciplinary 3rocedure
*n the e#ent o a disciplinary action relatin% to either standard o wor;or proessional beha#iour$ the ollowin% procedure will be ollowed5
1& 7ne #erbal warnin% by the "ana%erGsuper#isor& The warnin% will
speci'cally indicate where a sta "e"ber=s peror"anceGbeha#iour is
inadeCuate and possible re"edies "ay be su%%ested& * there are
reasons pre#entin% the sta "e"ber ro" i"pro#in% their
peror"ance$ they will be discussed to allow appropriate action to be
ta;en&
& Ater consultation$ i the situation still persists$ a or"al warnin% will
be issued by the 0+7& The warnin% will be issued in writin% in a or"al
"eetin% with the 0+7 and the rele#ant "ana%erGsuper#isor& The"e"ber o staf will be reCuired to endorse receipt o the warnin%& The
warnin% will be placed on the con'dential e"ploy"ent 'le and
retained&
8& A plan to assist the e"ployee to address the issues relatin% to the
written warnin% will then be or"ulated and re%ularly re#iewed&
!& A second written warnin% will be issued i the proble" persists or
reoccurs ollowin% the sa"e procedures as step & A%ain$ the staf
"e"ber will be reCuired to endorse receipt o the warnin%&
+ach circu"stance will be assessed indi#idually& *n so"e cases ailure
to i"pro#e ater the written warnin% "ay lead to dis"issal& * the
0entre decides that a "e"ber o staf is to be dis"issed they will be
%i#en an opportunity to %i#e an eHplanation deendin% the"sel#es in
a "eetin% with both the i""ediate super#isor and the 0+7& They
are entitled to ha#e so"eone support the" at this "eetin%&
#ontinuin% 3ro)essional 4e+elopment )or therapistsThe AMTA reCuires all RMT=s to underta;e 0ontinuin% 3roessional
e#elop"ent (03) as part o on%oin% re%istration& The ollowin% is based
on their 03 ra"ewor; see www&aus t "ta&or%&au&
NR supports 03 throu%h
3roessional super#ision
4or;shops
,taf "eetin%s
7pportunities or co"posin%$ writin%$ publishin% and %i#in% tal;s orpresentation on "usic therapy writin% about "usic therapy etc&
http://www.austmta.org.au/http://www.austmta.org.au/http://www.austmta.org.au/ -
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0ontinuin% 3roessional e#elop"ent or Ad"inistration staf
Apart ro" the annual peror"ance re#iew NR encoura%es staf to attend
se"inars$ wor;shops and trainin% connected to their wor;&
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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e !
3olicy on dealin% 6ith #hallen%in%
/eha+iour at the #entre
#hallen%in%
beha+iour
As part o the wor; o the 0entre we "ay eHperience dificult challen%in%beha#iours& 0lients co"e to us because o a need D oten this is a
disability but not always by any "eans& 0hallen%in% beha#iours can
include5
Jead ban%in%
,el har"
itin%
A%%ression
Threatenin% beha#iour ,crea"in% and shoutin%
,eHually inappropriate beha#iour
Jittin%Gthrowin% instru"ents
0ausin% or threatenin% da"a%e
As part o our "usic therapy trainin% in lectures and on place"ent we
all hopeully learn so"ethin% about "ana%in% diFcult beha#iours and
what their causes are& As RMT=s at the 0entre we continue learn on the
Iob and can brin% issues to super#ision& The ollowin% policy has been
or"ulated as a policy or the 0entre and its staf&
/eha+iour
Mana%ement
*n the e#ent o an incident in#ol#in% a client=s a%%ression$ or se#ere
challen%in% beha#iour which poses a serious threat$ the para"ount
consideration is the saety o the client$ other clients$ 0entre sta and any
others in the #icinity&
The ollowin% %uidelines co#er any e#ent where an incident occurs within the0entre buildin% or i""ediate surrounds&
This docu"ent also applies to the "ana%e"ent andGor re"o#al o anyunwanted person on the pre"ises&
4e8nition o)
/eha+ioural Risk
A client or #isitor could be assessed as posin% a ris; i eHhibitin% one or
"ore o the ollowin% beha#iour on the 0entre pre"ises5
Eerbal abuse$ #erbal a%%ression$ #erbal threats directed at others
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Nordoff-Robbins Music Therapy Australia Staff Handbook and Code of Conduct (updated June 2!"# pa$e !!
3hysical a%%ression or threats o physical a%%ression towards others$or towards 0entre property
Actual physical assault on another person or da"a%e to property
,el-har"in% beha#iour
+Hhibitionist or other inappropriate beha#iour
+#idence o intoHication by alcohol or under the in@uence o another
substance
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/eha+iour
mana%ement plans
,trate%ies to Mini"ise
Ris;1) 3rior to the client attendin% the 0entre$ ensure that potentially
a%%ressi#e andchallen%in% clients are noted$ screened at point o reerral& Reerralsshould disclose5
a& beha#ioural issues
b& possible ris;s to sel or othersc& established strate%ies or beha#iour "ana%e"ent
) 0lient inor"ation should be re%ularly updated (on a ter"-by-ter"
basis)
8) The reerrin% or%aniationGpri"ary carer has duty to inor" the0entre o anysi%ni'cant or recent e#ents$ includin% beha#ioural incidents$chan%es in "edication re%i"e$ routine$ etc
!) +nsure that therapists and attendin% 0entre staf are aware orele#ant ornewinor"ati
on
#ontainin% and Mana%in% 2mmediate Threat
1) 4atch or si%ns o escalation in client "ood or de"eanour& ,i%ns "ayinclude5
id%etin%
Restlessness
A%itation
0han%es in eHpression$ tone o #oice
Any other si%ns o anHiety or tension
e aware o any tri%%erin% e#ents and ta;e steps to a#oid the" orpre#ent the" escalatin%
Also be aware that a state o hei%htened "ood and potentiala%%ression "ay occur rapidly and without ob#ious tri%%ers& At thispoint$ ;eepin% cal" and pro#idin% reassurance "ay be adeCuate inpre#entin% urther "ood escalation& ,pea; clearly and concisely& Theclient "ay respond positi#ely to bein% re"o#ed ro" the roo"$ orbuildin%& This also "ini"ies ris; to others&
) *n the e#ent o possible hei%htened "ood leadin% to a%%ression$ or
abusi#e beha#iour$ ensure that other personnel are "o#ed cal"ly and
Cuic;ly away ro" the perpetrator& This "ay be to the tutorial roo"$ or
outside the buildin%&
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8) Atte"pt to contain any potential ris; by closin% doors to other roo"sand eHits where possible$ and pre#entin% other personnel ro" enterin%the i""ediate #icinity&
!) The ser#ice pro#ider or person responsible or the pri"ary care oclient should be contacted in the e#ent that the acco"panyin%carerGeducator is unable to do so&
:) 0entre sta should not atte"pt to physically restrain the client$ but in
the e#ent o sel- har"$ the client should not be let alone& 0a"pus
security "ay need to be alerted in instances where physical restraint
is necessary to pre#ent urther har"&
) ,hould the threat o #iolence and physical har" to 0entre personnelbe assessed as hi%h$ ollow e#acuation plans and lea#e the buildin%
) *n the case o a suspicious person enterin% or atte"ptin% to enter the
pre"ises$ 4, ca"pus ,ecurity should be alerted i""ediately& Nosta "e"ber should be let alone with such a person& Note5 ,ecurityshould be ad#ised e#en i the person has #oluntarily let the pre"ises&4, ,ecurity epart"ent phone no5 !8 2!81 or eHt no5 !81 carunit no5 !8 2822 or eHt no5 822&
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3ost-2ncident Response
6ill include
1) A debrie'n% or all afected staf
) A critical *ncident Record to be co"pleted& The ori%inal to
be held by 4JB,representati#e$ and a copy to be placed on client 'le
8) The 4, 7ccupational Jealth and ,aety Report also to beco"pleted and %i#en to 4JB, representati#e&
!) Reerral or counsellin% will be "ade by 0entre Mana%e"ent or 7JB,representati#e i necessary&
:) 0ontinue to "onitor sta "e"ber and any other personnel who "aybe afected by the incident&
) 0entre "ana%e"ent has the ri%ht to reuse the client urtherser#ices$ or to suspendser#ices until satis'ed that ris; o urther incident in no lon%er hi%h&
) +nsure that staf ha#e access to inor"ation necessary to the ris;"ana%e"ent process(e% rele#ant client inor"ation$ irst Aid oFcer$ 4JB, policy andrepresentati#e$ reportin% process)
) All incidents will be re#iewed by 0entre "ana%e"ent$ so that causesand contributin%actors "ay be identi'ed with a #iew to pre#entin% urther occurrences&
,orkin% 6ith students
and +olunteers
All "e"bers o sta who ha#e contact with the >Master o 0reati#e Music
Therapy? students at the 0entre "ust beha#e ethically and proessionally&
The ANR 0ode o +thics details what is eHpected in the relationship
between lecturers$ super#isors and students&
4or;in% with #olunteers should be conducted with proessionalis" and
sensiti#ity and awareness o the #olunteer=s a%e$ eHperience and reason or
#olunteerin%& Those wor;in% with #olunteers should "aintain liaison with the
3ractice Mana%er&
,ork Health
and Sa)ety
The ollowin% is the 4or; Jealth and ,aety 3olicy or the 0entre& This
policy state"ent is elaborated by a detailed set o procedures which can
be ound on the NR shared older& The sta 4J, representati#e is the
3ractice Mana%er$ renda ,i""onds&
,HS 3olicy
Statement
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Nordof-Robbins Music Therapy Australia Li"ited is co""itted to
protectin% the health and saety o all our staf at the 0entre and to
pro"otin% the hi%hest practicable standard o occupational health and
saety within the 0entre and to ensure co"pliance with the le%islation and
associated re%ulations$ standards and codes o practice or occupationalhealth and saety$ in order to pro#ide the necessary direction and
support to ensure the 0entre "eets its responsibility and
accountabilities under the reCuire"ents o the wor; health and saety
le%islation and associated re%ulations and to pro#ide clear %uidelines or all
who "a;e use o the 0entre (,taf$ +"ployees$ 0onsultants$ 0lients and
their carers$ students and all other #isitors)&
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*n conIunction with this policy$ a series o procedures and pro%ra"s on
speci'c saety and health "atters will be prepared$ issued and re#iewed
on a re%ular basis or as le%islati#e chan%es occur&
a& pro#idin% or "aintainin% eCuip"ent and syste"s o wor; that aresae and without ris;s to health
b& "aintainin% places or wor; under their control in a sae condition
and pro#idin% and "aintainin% sae entrances and eHits
c& "a;in% arran%e"ents or ensurin% the sae use$ handlin%$ stora%eand transport oeCuip"ent
d& pro#idin% the inor"ation$ instruction$ trainin% and super#isionnecessary to ensure the health and saety at wor; o e"ployees$students$ contractors and others
Responsibil
itiesThe 0+7 has o#erall responsibility or the saety o all acti#ities withinthe 0entre and is responsible and accountable to the oard o irectors&
All sta and any consultants$ ha#e a duty to pro#ide and "aintain$ so aras is practicable$ a wor;in% en#iron"ent that is sae and without ris;s tohealth&
+ach sta "e"ber is responsible or obser#in% all saety rules andprocedures& These will be issued as saety policies$ procedure "anuals andpro%ra"s as necessary&
#ode o) #onduct
2ntroductionThis 0ode o 0onduct is based on the
principles that staf5
4or; or Nordof-Robbins Music Therapy Australia with proessionalis"$obIecti#ity and inte%rity and in the best interests o clients$ collea%uesand students&
Maintain the con'dentiality o inor"ation recei#ed in the course otheir duties eHcept where reCuired to disclose it by law&
A#oid real or percei#ed con@icts o interest&
This code o conduct establishes standards o beha#iour eHpected ro"
"e"bers o sta and is a %uide to resol#in% ethical issues& 4hile a code o
conduct is not capable o pro#idin% answers to all ethical Cuestions which
arise$ ne#ertheless$ it pro#ides a ra"ewor; or appropriate conduct in a
#ariety o conteHts&
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Music
therapists
All "usic therapists wor;in% at the 0entre will be Re%istered MusicTherapists with the Australian Music Therapy Association and thereore bebound by the 0ode o +thics o the AMTA& New "usic therapy %raduates"ust ha#e AMTA re%istration co"pleted or pendin%&
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3ersonal and
pro)essional beha+iour
3roessional beha#iour between sta should be "aintained at all ti"es& Allsta "ust be it to peror" their duties uni"paired by the eects o alcoholand dru%s& Alcohol "ay not nor"ally be consu"ed durin% wor; hours&
*n relatin% to clients$ "e"bers o staf "ust a#oid or"in% personal
riendships which could preIudice i"partiality or under"ine the inte%rity o
NR& The solicitin% o %its or a#ours is prohibited& Appropriate %its in the
nor"al course o e#ents (e&%& 0hrist"as or a client lea#in%) are per"itted&
All "e"bers o staf who ha#e contact with the Masters students at the
0entre "ust beha#e ethically and proessionally& The ANR 0ode o +thics
details what is eHpected in the relationship between lecturers$ super#isors
and students&
*n the peror"ance o their duties all
sta should5
(i) Maintain and de#elop ;nowled%e o their proessional 'eld&
(ii) e a"iliar with le%islation rele#ant to their oFcial responsibilities&
(iii) Maintain standards o proessional beha#iour with re%ard topunctuality$ appropriate dress etc& in day-to-day wor;&
(i#) ,witch o "obile phones where this "ay be disrupti#e to the wor;
en#iron"ent
3ublic comment and the use
o) in)ormation
4hile "e"bers o sta ha#e the ri%ht to "a;e public co""ent and to enter
into public debate on political and social issues$ there "ay be circu"stances
in which they should clearly indicate that their co""ents are bein% "adein a pri#ate capacity and should not be attributed as oFcial co""ent o
NR or the 0entre&
#on8dential
2n)ormation
All client inor"ation "ust be treated conidentially
and with respect&
2n)ormation'6nership
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*nor"ation ownership co#ers a wide ran%e o
areas$ includin%5
O co"puter sotware and hardwareO docu"ented internal procedures and policies
O recordin%s o clinical wor; and associated notesO docu"entation connected with clinical wor; and proIectsO "e"berGdonorGsponsor listin%s
O strate%ic plannin% docu"entsO operational %uidelinesO trainin% "anuals
O lo%osO 'nancial data
O contact lists
All such ite"s de#eloped durin% wor; ti"e by sta is$ and shall re"ain asthe sole and eHclusi#e property o NR& No "e"ber o sta shall directlyor indirectly use$ disse"inate$ dispose o$ co""unicate$ di#ul%e$ copy orpublish any con'dential inor"ation or part thereo or their own beneit orthat o another without written appro#al ro" the 0+7& 0o"positions andi"pro#isational "aterial de#eloped by therapists as part o their clinicalpractice at the 0entre will
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re"ain the property o the therapist& *n the e#ent o publication$ac;nowled%e"ent o the role o the NR and the 0entre should be "ade&
* a sta "e"ber is %i#in% a presentation usin% wor; with a 0entre client$
per"ission ro" the client and the 0entre "ust be sou%ht& This condition
re"ains in place e#en when a therapist no lon%er wor;s or NR&
All ri%hts o ownership and copyri%ht re"ain with NR& *n the case olicensed sotware$ use is li"ited eHclusi#ely to acti#ities on behal o NR andsuch sotware re"ains the property o NR&
#onclus
ion
This 0ode "ay be altered ro" ti"e to ti"e to ta;e account o chan%ed
circu"stances or new situations&
4hile this 0ode is intended to pro#ide practical assistance or staf o the0entre aced with ethical challen%es$ it is ulti"ately up to the indi#idualsta "e"ber to reco%nise the ethical di"ension in their wor; and to %i#eproper attention to the #alues which should inor" their actions ordecision& 4here there are any concerns$ discussion within the 0entre=stea" will nor"ally resol#e the issue&
The above draws on the Codes of Conduct for the University of WesternSydney (Hawkesbury) and the Departmental Code of Conduct and thics(!SW Department of Community Services)"