Practical People Engagement

The 7 principles to engage with people

Presentation: Lenny Descamps, APMG

What is Practical People Engagement ?

Many of us leading change have prioritised and focused on the wrong things.

Great change leaders understand this.

Let’s discover the 7 principles …

Practical People Engagement provides a better approach as well as a rich source of practices and techniques that help to get better results from the change they are trying to lead

Principle 1

Seek first to understand

… then be understood.

2 ears

1 mouth

Listening is always the start position in effective influencing

A manager

Administers

Maintains

Focuses on systems and structure

Relies on control

Has a short term view

Asks how and when

Has an eye on the bottom line

Accepts the status quo

A leader

Innovates

Develops

Focuses on people

Inspires trust

Takes a long-range perspective

Asks why

Has an eye on the horizon

Challenges the status quo

Source – Warren Bennis

Effective change is always led

Principle 2

Change is so uncertain we need leaders to guide us through

Habits are the inhibitors and the goal

© Copyright Patrick Mayfield 2013

Principle 3

Habits make us resist change, and our goal is not to remove habits but to replace them

Recognise and minimise the pain of change

Principle 4

People always seek to minimise pain, so engage them with this in mind

High performance comes through

people and action

Principle 5

Leaning into relationships is a key proclivity for being effective, as it being action-oriented, rather than being continually stuck in analysis

• Trust others first• Give people the benefit of the doubt• Under-promise and over-deliver• Deliver bad news early• Tell people what you don’t know, find out and provide

the answer• Disclose your interests• If you have a conflict of interests, tell people

Integrity is powerfully persuasive

Principle 6

It breeds trust and makes engagement so much easier

Feelings trump reason and meaning trumps authority

We are not as rational as we like to think we are, Reason – Analyse – Act

Engagement works better when we recognise the need for emotional connection

Principle 7

Want to know more

Follow an accredited course from APMG-International to know more about the principles, the themes, steps, practices and techniques

Our certification will help you to•Drive results and benefits through effective collaboration•Improve communication and influencing skills•Prioritise time and organize resources effectively•Generate buy-in and cooperation from key stakeholders•Remove obstacles to progress and success•Draw on a range of experience and techniques for influencing people•Develop a reputation as a key player and influencer.