standard 5.01 – understand appropriate business procedures “your manners are always under...
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Introductions Use first and last names Introduce most important people first (clients) What happens if someone forgets a name? THE handshake Right hand to right hand Gender neutral Confidentiality Do not have private conversations at work Keep important company information private Do not confidential informationTRANSCRIPT
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Standard 5.01 – Understand Appropriate Business Procedures
“Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson
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Etiquette: • The set of rules and practices that are
established for behavior in a polite society or in professional life
Business Etiquette• Workplace manners
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Introductions• Use first and last
names• Introduce most
important people first (clients)
• What happens if someone forgets a name?
• THE handshakeRight hand to right
handGender neutral
Confidentiality• Do not have private
conversations at work
• Keep important company information private
• Do not email confidential information
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Daily• Be on time
everyday• Be dependable,
honest, trustworthy• Be energetic and
enthusiastic
Body Language• Dress appropriately• 55% of your
message is conveyed through your personal appearance!
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Personal Space• Average of 3 feet
Meetings• Cell Phone• Turn off or on vibrate
• Speakerphone• Let everyone Know that they are on
speakerphone• Listen without interrupting
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• Good internet behavior
• Conducting yourself professionally online
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1. Use good manners• Business-like writing style
o Opening, Body, Closing• Reflection of you and your company
2. Use proper writing conventions• Capitalization & Grammar• No Texting Lingo!
3. DO NOT USE ALL CAPS!
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4. Subject Line• Clear & Meaningful
5. Never send prank email or jokes • It’s EASY to make a huge mistake!
6. Your email Alias:• Set up a professional account with your full
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1. Which is an example of proper netiquette in an email message?
a. UR invited to attendb. You are cordially invited to attendc. you’re invited.d. YOUR PRESENCE IS REQUESTED
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2. What should you be sure to do with every email?
a. Spell check, use full sentence structure and use proper grammar.
b. Have a nice greeting: Hi, Hello, etc.c. Have a proper sign off: Thank you,
Sincerely, etc.d. All of the above.
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3. Typing in all capitals in electronic communications means:a. This message is very importantb. You are shoutingc. It's okay to forward this message to
othersd. Nothing special--typing in all caps is
normal
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4. Appropriate content for email messages includesa. Anything you wouldn't mind having
subpoenaed as part of a court proceeding
b. Anything you wouldn't mind seeing on the evening news
c. Anything you wouldn't mind your grandmother seeing
d. All of the above
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United StatesGifts = BribesWomen Business Attire –
Skirts are appropriate
India Dinner – do not thank host Customary to have tea
before a business meeting
JapanGifts = Sign of respectWomen Business Attire –
Skirts are appropriate; pants should not be worn
MexicoMeetings – personal
contact & relationships are important
Punctuality – less strict
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Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?