standard for excellence · macgregor communications thank you to the 2019 apc advisory board kaz...

JUNE 16 - 19, 2019 | TORONTOThe Westin Harbour Castle

REGISTER TODAY! ENTER PROMO CODE: DM1EARLY BIRD PRICING ENDS APRIL 19, 2019

ADMINISTRATIVE PROFESSIONALSTOP TRAINING & EDUCATIONAL CONFERENCE

SETTING THE

STANDARD FOR EXCELLENCE

Return to your career refreshed,

motivated, energized, and feeling valued by

your organization.

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Talk to your Manager or Human Resources department about the training options available.

Why should you and your colleagues attend this educational conference?

• Dynamic Keynote speakers and Information sessions

• Learn techniques that today’s valued Administrator needs to

achieve optimal productivity

• Take valuable professional information back to share within your organization

• Gather fresh ideas and insights from peer-to-peer networking with high level Admins from around the world

• Gain new skills and strategies that you will use right away

• Choose what works for you and your team – There are many Workshops and Symposiums available to you

Did you know...

Why Attend?

most organizations have an employee development budget?

Build a case to attend the APC 2019 A three-year study of 2,500 firms by the American Society of Training and Development found definitive evidence linking increased training investments to more favourable financial results for companies. Firms that increased training investment saw higher shareholder returns and enjoyed higher profit margins.Research from Hackett Benchmarking and Research revealed companies that increased spending on training averaged voluntary employee turnover rates of 7% compared to 16% for those companies that spent less. Let your Manager know that an investment in your training is an investment for the success of your organization. Visit: www.apccanada.com/need-help-getting-to-administrative-professionals-conference.html to download a justification letter template you can customize to build your case for attending APC 2019.

@APCCanada #APCCAN

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JUNE 16 - 19, 2019 | THE WESTIN HARBOUR CASTLEREGISTER TODAY AT APCCANADA.COM

#APCCAN

Setting the Platinum Standard for ExcellenceWelcome and warm wishes from APC 2019!

Marking our 20th anniversary, APC Canada is proudly “Setting the Platinum Standard for Excellence” in AA and EA training, networking and overall

engagement. Recognized as the event where corporate Canada sends their admins to learn, share, and connect. This conference continues to deliver all-inclusive educational opportunities in a wide range of carefully designed and interactive presentations.

APC truly is YOUR event and we dedicate ourselves to pvroviding you with an opportunity to find a definitive career path through relevant training and tools in an inspiring environment. This event is only possible with incredible support and passion, which is why I would like to thank and recognize the 2019 Advisory Board for lending their insight to the development of this program.

I would also, as always, like to thank all past participants who have provided essential feedback and suggestions. We could not build and evolve this event without your guidance and input.

I hope you will see the value in joining us, especially since we have such a forward-thinking and motivated group of Keynote speakers again this year.

If you have any questions or require additional information, please do not hesitate to

contact me directly.

I look forward to seeing you at APC 2019!

Amy Ruddell Vice President Macgregor Communications

Thank You to the 2019 APC Advisory Board KAZ BEAUMONT-JONES ADMINISTRATIVE ASSISTANT VERIDIAN CONNECTIONS INC.

JOAN BINETTI LEGAL ASSISTANT BLAKE, CASSELS & GRAYDON, LLP

CYNTHIA FRANCIS EXECUTIVE ASSISTANT OFFICE OF THE VICE PRESIDENT, QUALITY, PERFORMANCE, INFORMATION MANAGEMENT AND CIO UNITY HEALTH NETWORK

ERIKA GIESL PRESIDENT TORONTO BRANCH ASSOCIATION OF ADMINISTRATIVE ASSISTANTS

JESSIE GILL EXECUTIVE ADMINISTRATOR TO THE PRESIDENT & CEO METRO TORONTO CONVENTION CENTRE

BRENDA MAIN REGULATORY SCIENCE/STAKEHOLDER RELATION BAYER CROP SCIENCE

CHARMAINE PAULI EXECUTIVE ASSISTANT TO THE DEAN SCHOOL OF HOSPITALITY AND TOURISM SCHOOL OF HUMAN SERVICES AND COMMUNITY SAFETY SASKATCHEWAN POLYTECHNIC

TERRY ROY EXECUTIVE ASSISTANT TO MARC KIELBURGER, EXECUTIVE OFFICE WE.ORG

MINERVA SANCHEZ RUDMAN SENIOR EXECUTIVE ASSISTANT CANADIAN MENTAL HEALTH ASSOCIATION, WATERLOO WELLINGTON DUFFERIN

VIVIENNE SHARPE SENIOR EXECUTIVE ASSISTANT UNIVERSITY OF ONTARIO INSTITUTE OF TECHNOLOGY

DONNA VENDITTI EXECUTIVE ASSISTANT TO THE PRESIDENT MOUNTAINVIEW HOMES

JANICE VILACA PROGRAM ADMINISTRATOR CO-OPERATIVE EDUCATION BRANTFORD CAMPUS WILFRID LAURIER UNIVERSITY

CAROL M. RAYBURN EXECUTIVE ASSISTANT TO THE DIRECTOR OF COMMUNITY LIVING CITY OF GRANDE PRAIRIE

BARBARA TODD EXECUTIVE ASSISTANT, ONTARIO REGION SALES, ROGERS

KATHERINE VAILLANCOURT PRESIDENT, NATIONAL ASSOCIATION OF ADMINISTRATIVE PROFESSIONALS

AMY RUDDELL VICE PRESIDENT MACGREGOR COMMUNICATIONS APC CANADA

JENN WHITE EVENT MANAGER MACGREGOR COMMUNICATIONS APC CANADA

KEYNOTESPEAKERS

Monday June 17 | 8:30am to 9:45amJessi talks candidly about navigating a material and pop-culture obsessed world. She opens up about her own experiences working in an industry where quite often how you look is more important than how you think, where your net worth is more relevant than your self worth, and where success is measured by what you have, not what you have to give. Revealing a new side of herself, Jessi will empower you to discover that happiness is not about what you have in your life, but what you choose to do with it.

Monday June 17 | 3:00pm to 4:15pmSteven Page speaks passionately on a twofold approach to promoting mental health as a society: increasing awareness and decreasing stigma. “We sustain this stigma ourselves,” he says. By not talking about our mental health issues, and thinking them a source of shame, we dissuade people from reaching out and seeking help. “Sadness, grief, those are all things we all deal with,” Page says. “The healthy brain processes it and learns to cope with it and overcome it. Sometimes the sick brain gets stuck in it.” In his compelling talk, Page reminds us that anyone (even our favourite musicians) can suffer from mental illness, and that everyone has a role to play in ending the stigma. An intelligent, honest and witty speaker, Steven also performs during his presentation, treating the audience to songs he has written throughout his career that speak to the topic.

Tuesday June 18 | 8:30am to 9:45amIn this insightful and useful talk, Michele recounts her journey from a Queen’s University undergrad to becoming ranked in WXN’s “100 Most Powerful in Canada” and listed as a Forbes’ “Millennial on a Mission”, sharing along the way the lessons she’s learned as one of Canada’s most successful entrepreneurs, including the necessity of embracing change, encouraging disruption, and incentivizing innovation at every stage of the game.

Tuesday June 18 | 3:00pm to 4:15pmThese days, if you want to get someplace fast, with no wrong turns, you just program your car’s GPS and follow the commands. You choose a destination, then your GPS calculates the route from where you are to where you want to go and then it guides you to get there. Your brain works the exact same way: Choose where you want to go, and your subconscious takes over from there. Trouble is, your subconscious is also a storage area for habits and beliefs that either keep you on track or throw you off course. If you don’t program it for success, you’ll never reach your destination. Wayne Lee helps you access and harness the power of your GPS for optimal performance at work and at home. This presentation opens your mind to melt away stress and negative interference. This presentation helps reveal what’s possible when you program your GPS for success. Deeply engaging, always down-to-earth, Wayne Lee delivers life-changing content and an exhilarating, one-of-a kind experience.

KEYNOTESPEAKERS

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SUNDAY, June 16 - WORKSHOPS

10:00am- 1:00pm

Automate Your Work Using Office Themes

Vickie Evans Founder, Red Cape

Company

Integrating the Office Suite with OneNote

for the Ultimate Productivity and

Organization BoosterNeil Malek, Principal, Knack Training LLC

Managing an Event as a Project

Lucy Brazier, CEO, Marcham Publishing

Managing Up: Strategies for Leading

& Enhancing the Performance of SuperiorsChrissy Scivicque, PCM, ATD Certified, CEO, CCS

Ventures LLC

Survive and Thrive as a ManagerRhonda Scharf

CSP, On the Right Track

2:00pm- 5:00pm

File Triage: Working Smarter, Not Harder in Word, Excel, and

PowerPointNeil Malek, Principal, Knack Training LLC

How to Develop a Powerful Partnership

with Your ManagerPeggy Vasquez, CEAP, Trainer, International Speaker, Connection Coach and Author,

Peggy Vasquez

Introduction to Minute Taking

Rhonda Scharf, CSP, On the Right Track

So You Think You Want to be a Strategic

Business Partner? What does that mean?

Lucy Brazier, CEO, Marcham Publishing

Timesaving Secrets to Effortlessly Creating and Managing Presentations

in PowerPoint using Layouts, Slide Masters

and ThemesVickie Evans, Founder, Red Cape Company

MONDAY, June 17 - TRACK SESSIONS8:30am- 9:45am

Finding Happiness in a Material WorldJessi Cruickshank, host of CBC’s hit series Canada’s Smartest Person

Jessi Cruickshank Meet & Greet

10:15am- 11:15am

CAREER ADVANCEMENT COMMUNICATION PLATINUM TECHNOLOGY BALANCE

S.O.A.R. to Success: How to Articulate Your Value & Promote Your

ContributionsChrissy Scivicque, PCM, ATD Certified, CEO, CCS

Ventures LLC

Breaking Down the Networking Walls -

Speed Networking 101Janice Vilaca,

Executive Assistant, Wilfrid Laurier University

Top Skills for 2020 - Future Proof Your

CareerAnneli Martin,

Freelance Trainer, Anel Martin Training

Timesaving (and Jaw-Dropping) Digital

Productivity Tips Using Microsoft Office

PART 1 of 2Vickie Evans, Founder,

Red Cape Company

Laughter and Chocolate, Endorphin Golden GateLinda Leclerc, CLYMT,

Founder, Canadian School of Laughter Yoga and

HAHA Sisterhood

11:30am- 12:30pm

Getting to the Corner Office: What you Always

Wanted to Know and Were too Afraid to Ask!

(AA to EA)Peggy Vasquez, CEAP, Trainer, International

Speaker, Connection Coach and Author

Advanced Minute Taking - Motions

and VotingRhonda Scharf, CSP, On the Right Track

Chief of Staff vs. Executive

Assistant - What is the Difference?

Lucy BrazierCEO, Executive

Secretary Magazine



PART 2 of 2Vickie Evans, Founder, Red Cape Company

Time We All Work HappyTM. The Secret of

the Happiest Companies & EmployeesDavid King,

District President, Robert Half Canada

Lunch

1:45pm- 2:45pm

The Proactive Partner: How to Anticipate

Needs and Stay Two Steps Ahead

Chrissy Scivicque, PCM, ATD Certified, CEO, CCS

Ventures LLC

Creating Authentic Business ConnectionsPeggy Vasquez, CEAP, Trainer, International Speaker, Connection Coach and Author

Skills to Position the Assistant as an Influential Leader

Lucy BrazierCEO, Executive

Secretary Magazine

Perfect Spreadsheet Setup

Neil Malek, Principal, Knack Training LLC

Deal with Workplace Change Like A Pro:

Tips and Tricks to Build Resilience and FlexibilityHelen Latimer, Principal,

925 Resources Inc.

3:00pm- 4:15pm

Promoting Mental Health Everywhere Steven Page, Co-founder of The Barenaked Ladies

4:15pm- 5:30pm

Steven Page Meet & Greet

Networking Reception

CONFERENCE AT-A-GLANCE

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#APCCAN

WEDNESDAY, June 19 - WORKSHOPS

9:00am- 12:00pm

Becoming Your Manager’s Most Valuable Asset

Lisa Olsen, CWCA, Co-Owner, Admin to

Admin

Crucial Conversations: 5 Critical Concepts To Help You Effectively Discuss What Really

Matters MostBob Prentiss, CBAP, CEO, Bob the BA/

The Uncommon League

Excel FUNdamentals: What Every

Administrative Professional Needs

to KnowGreg Creech, MCT,

CompTIA CTT+, MCAS-I, President/Owner, Techedutainment

Services, Inc.

Improve YOUR Mental Agility!

John Kennedy, CPCP, Neuroplastician,

Kennedy Consulting Group

Presentation Skills For Introverts – Speak Up

With ConfidenceRobert Weese, Hon BA, ACG, ALB, President,

B2B Sales Connections

1:00pm- 4:00pm

5 Steps to Better Communication in a

Social Media Dominant Business EnvironmentRobert Weese, Hon BA, ACG, ALB, President,

B2B Sales Connections

It’s Your Turn! Learning How to

Promote Yourself While You Help Others

Bob Prentiss, CBAP, CEO, Bob the BA/

The Uncommon League

Microsoft Office 365/2019: Boot Camp

Greg Creech, MCT, CompTIA CTT+, MCAS-I,

President/Owner, Techedutainment

Services, Inc

Picked to Pioneer the Project… Now What?

Glynis Devine, Chief Juicer - Purpose Expert,

Glynis E. Devine

TUESDAY, June 18 - TRACK SESSIONS8:30am- 9:45am

Getting To Success: Embracing Change, Encouraging Disruption, and Incentivizing InnovationMichele Romanow, Dragon”, CBC’s Dragons’ Den | Co-Founder, Clearbanc

Michele Romanow Meet & Greet

10:15am- 11:15am

CAREER ADVANCEMENT COMMUNICATION PLATINUM TECHNOLOGY BALANCEHow to be the MVP of

Your UVP (Unique Value Proposition). The top 3

ways to Market Yourself Better So You Get

Opportunities/ Advancement.

Hans Eckman, Eckman GuidesLeslie Hughes, Punch Media

How to ask Questions That Make You Look Good (and get things

done!)!Jamie Champagne,

CBAP, PMI-PBA, PMP, Champagne

Collaborations

The 5 Most Important Moments In Your

CareerBob Prentiss, CBAP, CEO, Bob the BA/The Uncommon League


Productivity Tips Using Microsoft Office PART

1 of 2Vickie Evans, Founder,

Red Cape Company

The Great Balancing Act: Work. Life, and You.Greg Creech, MCT,

CompTIA CTT+, MCAS-I, President/Owner, Techedutainment

Services, Inc.

11:30am- 12:30pm

10 Keys for Unlocking Your Administrative Bril-liance in the WorkplaceLisa Olsen, CWCA, Co Owner, Admin to Admi

How Admins Can Get More Respect, Rec-

ognition, and Reward through Exceptional

Public SpeakingSuzannah Baum,

President, Ideal Communications

The Acceleration Edge, Extraordinary Results in Half the

Time!John Kennedy, CPCP,

Neuroplastician, Kennedy Consulting

Group



PART 2 of 2Vickie Evans, Founder, Red Cape Company

Invisible InfluenceRhonda Scharf, CSPOn the Right Track

Lunch

1:45pm- 2:45pm

From Peer to Manager – Transition from

Paralegal to Project Manager

Tanya Dent, CAPM, Project Manager,

Nova Scotia Power Inc.

How to Create and Deliver Powerful Presentations

Suzannah Baum, President, Ideal

Communications

Your Winning Game Plan: Focus and

Discipline Lisa Olsen, CWCA,

Co- Owner, Admin to Admin

Share What?? What’s the Point of

SharePoint??Jamie Champagne,

CBAP, PMI-PBA, PMP, Champagne

Collaborations

Squeeze the Day!Glynis Devine, Chief Juicer

- Purpose Expert, Glynis E. Devine

3:00pm- 4:15pm

Set Your GPS for SuccessWayne Lee, Peak Performance Expert

4:15pm- 5:00pm Wayne Lee Meet & Greet

CONFERENCE AT-A-GLANCE

** PROGRAM SUBJECT TO CHANGE, PLEASE VISIT OUR WEBSITE FOR THE MOST CURRENT SCHEDULE.

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10:00am to 1:00pmAUTOMATE YOUR WORK USING OFFICE THEMES VICKIE EVANS, FOUNDER, RED CAPE COMPANY

Whether you’re a graphic designer or you are like Vickie – seriously lack any design skill – the last thing you want to do is spend unnecessary time getting your documents to look GREAT! Introduced in Microsoft Office 2007, Office Themes are available across all Microsoft Office applications and allow you to create professional looking and branded documents with ease. In this session, understand what makes up a Theme and best practices for automating your work so that you can work less. “Themes are one of the most powerful features of Microsoft Office for both PC and Mac that no other productivity platform has, yet it is the most underutilized feature of Microsoft Office. I want to change this so that all business users can confidently create their deliverables in less time, with better results – giving Marketing departments confidence, plus extra time in their day because employees are finally adhering to brand guidelines. By attending this Boot Camp with me, you will not only be able to automate your own work and be on brand, but you’ll be changing the lives of employees through 1-click, dynamic formatting, which produces better results, increases confidence, and reduces late hours at the office. Not to mention it will improve brand awareness for the business.”

10:00am to 1:00pmINTEGRATING THE OFFICE SUITE WITH ONENOTE FOR THE ULTIMATE PRODUCTIVITY AND ORGANIZATION BOOSTER NEIL MALEK, KNACK TRAINING LLC

OneNote is the Swiss Army knife of the Microsoft suite. In this workshop, discover how a variety of integrations, plug-ins, and third-party websites make it capable of nearly anything. Outlook has significant limitations, but OneNote improves on almost all of them. Using Microsoft Flow, an Office 365 subscriber can automate nearly anything.

10:00am to 1:00pmMANAGING AN EVENT AS A PROJECT. LUCY BRAZIER, MARCHAM PUBLISHING

As a Publisher and Event Organiser, Lucy Brazier has run thousands of events all over the world. In this practical session, Lucy will share her wealth of knowledge from the events industry and work with you to show you how to manage an event as a project.

10:00am to 1:00pmMANAGING UP: STRATEGIES FOR LEADING & ENHANCING THE PERFORMANCE OF SUPERIORS CHRISSY SCIVICQUE, CCS VENTURES LLC

While Assistants might not have managerial titles, they still possess a deep level of influence—both with the people they support and within the company as a whole. Learning to leverage that influence to help enhance the work of their superiors will increase the Assistants’ organizational value and job satisfaction. The term “managing up” is often thrown around in the workplace, but many Assistants are still unclear about what it really means and how to do it effectively. This session explores the topic in depth and provides real world strategies that Admins can implement immediately to begin “leading from behind.”

10:00am to 1:00pmSURVIVE AND THRIVE AS A MANAGER RHONDA SCHARF ON THE RIGHT TRACK

Becoming a Manager might be a goal and a highlight in your career, but you know that comes with challenges. According to CareerBuilder.com almost 60% of Managers aren’t given any skills to help them manage. Being unprepared is not what you need. You need skills to help you manage those difficult times, difficult situations, and difficult people. You need to know how to coach, how to motivate, and how to do your own job on top of everything else. Good management skills will positively impact the productivity, performance, and morale of your team.

WORKSHOP DESCRIPTIONS | SUNDAY, JUNE 16TH

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#APCCAN

2:00pm to 5:00pmFILE TRIAGE: WORKING SMARTER, NOT HARDER IN WORD, EXCEL, AND POWERPOINT NEIL MALEK, PRINCIPAL, KNACK TRAINING LLC

If you’ve ever spent hours tweaking a document, spreadsheet or slide deck, you must attend this workshop. Learn the most critical skills and tools in Word, Excel, and PowerPoint for ‘cleaning up’ your files in seconds and minutes - not hours and days. Master Styles, Templates, Data Vali-dation, Conditional Formatting, Slide Masters, Layouts and Themes to alleviate your workload and gas up your productivity.

2:00pm to 5:00pmHOW TO DEVELOP A POWERFUL PARTNERSHIP WITH YOUR MANAGER PEGGY VASQUEZ, CEAP, TRAINER, INTERNATIONAL SPEAKER, CONNECTION COACH AND AUTHOR

You recognize powerful partnerships when you encounter them. You may wonder what steps were taken to create the trust and respect that is displayed in their behavior. How did they become confident in one another’s abilities? Powerful partners depend on each other to achieve a common purpose. When in synch, each partner contributes to the other’s accomplishments creating a win-win partnership. Peggy’s experience includes many successful partnerships.

2:00pm to 5:00pmTIMESAVING SECRETS TO EFFORTLESSLY CREATING AND MAN-AGING PRESENTATIONS IN POWERPOINT USING LAYOUTS, SLIDE MASTERS AND THEMES VICKIE EVANS, FOUNDER, RED CAPE COMPANY

Merging slides and maintaining consistency throughout your PowerPoint presentations is a task that often results in frustration, panic and missed deadlines. After years of training and supporting hundreds of PowerPoint users, Vickie found that 90% of the time knowledge

of Slide Masters would have reduced errors and helped deliver excellent PowerPoint presenta-tions in no time. Learn the step-by-step process and secret tips of how to effortlessly format your presentations using Slide Masters. The days of spending hours rearranging and formatting content in PowerPoint are sure to be over, as well as the tears.

2:00pm to 5:00pmINTRODUCTION TO MINUTE TAKING RHONDA SCHARF ON THE RIGHT TRACK

Does the thought of taking minutes cause your heart to sink? Do you want to take the next step on the ladder but can’t because you’ll be expected to take minutes and you don’t know how? Are you intimidated, scared and feel like a deer in the headlights when you are asked to take minutes? Relax, those days are over. Minute taking is one of those skills very few people have ever learned to do properly. Here is your chance to shine!

2:00pm to 5:00pmSO YOU THINK YOU WANT TO BE A STRATEGIC BUSINESS PARTNER? WHAT DOES THAT MEAN? LUCY BRAZIER, CEO, MARCHAM PUBLISHING

Much has been made in recent times of the emergence of the Assistant as a Strategic Busi-ness Partner. The term is THE buzzword in the industry right now. But how do you become strategic? What does it mean? And how do you change your day to day role to become the Assistant that your Executive needs as Executive Support in order to deliver at the highest levels.

WORKSHOP DESCRIPTIONS | SUNDAY, JUNE 16TH WORKSHOP DESCRIPTIONS | SUNDAY, JUNE 16TH

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8:30am to 9:45amFINDING HAPPINESS IN A MATERIAL WORLD JESSI CRUICKSHANK HOST OF CBC’S HIT SERIES CANADA’S SMARTEST PERSON

Jessi talks candidly about navigating a material and pop-culture obsessed world. She opens up about her own experiences working in an industry where quite often how you look is more important than how you think, where your net worth is more relevant than your self worth, and where success is measured by what you have, not what you have to give. Revealing a new side of herself, Jessi will empower you to discover that happiness is not about what you have in your life, but what you choose to do with it.

10:15am to 11:15amBREAKING DOWN THE NETWORKING WALLS - SPEED NETWORKING 101 JANICE VILACA EXECUTIVE ASSISTANT, WILFRID LAURIER UNIVERSITY

Last minute, your Executive can’t attend an event & they ask you to go in their place! YIKES! Does the thought of walking into a room full of business strangers make you feel queasy. Most people feel the exact same way until you master the art of being a connector. Networking is a learned skill & you are going to love how #un-complicated it really can be. This session will be an experiential learning opportunity as we will be practicing Speed Networking. If you need to fine-tune how to begin conversations in and out of the workplace without stumbling over your words or feeling the need to leave the room, then this is for you. Networking is a learned art that can get you noticed in the workplace for your ease & comfort of being a connector on behalf of the organization. The skills you will learn in 55 minutes will be transferable into all avenues of your day to day!

10:15am to 11:15amLAUGHTER AND CHOCOLATE, ENDORPHIN GOLDEN GATE LINDA LECLERC CLYMT, FOUNDER, CANADIAN SCHOOL OF LAUGHTER YOGA AND HAHA SISTERHOOD

What do chocolate and laughter have in common? They both trigger the secretion of endorphins in the body! Linda’s signature session is a voluptuous mindfulness experience as we laugh to release tensions from our body, we stretch and breathe to feel energized, relaxed and healthy, and we taste high quality chocolate… Hello Endorphin!!

10:15am to 11:15amTIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 1 OF 2 VICKIE EVANS FOUNDER, RED CAPE COMPANY

In this engaging session with Vickie based on her bestselling “100 Tips” series, learn the secrets of high-performing teams and discover quick and easy tips and productivity hacks in Word, Excel, PowerPoint (and more) that will help you deliver better results in LESS TIME by using more of the technology you know and love. Eliminate the most common bad habits and unessential work. No more wasting hours of time when working on an assignment. No more feeling paralyzed by the latest technology. You’ll have everything you need to leverage the tools you have at your fingertips – Microsoft Office! The tips are truly jaw-dropping. You don’t want to miss this! Note: This is a two-part session. Be sure to register for the 2nd hour of tips!

SESSION DESCRIPTIONS | MONDAY, JUNE 17TH

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#APCCAN

10:15am to 11:15amS.O.A.R. TO SUCCESS: HOW TO ARTICULATE YOUR VALUE & PROMOTE YOUR CONTRIBUTIONS CHRISSY SCIVICQUE PCM, ATD CERTIFIED, CEO, CCS VENTURES LLC

It’s time to step out of the shadows and shine a light on all you do. By understanding and vocally articulating your own contributions, you’ll help others to value you and your work more...which can lead to financial rewards, recognition and career advancement. You’ll also gain more appreciation for the critically important role you play in your organization’s success, which will help build and reinforce your self-confidence.

10:15am to 11:15amTOP SKILLS FOR 2020 - FUTURE PROOF YOUR CAREER ANNELI MARTIN FREELANCE TRAINER, MRS, ANEL MARTIN TRAINING

The World Economic Forum in conjunction with HR and Strategy leaders globally, has compiled a list of the Top 10 Skills for 2020. Is this list good news or bad news for today’s assistants? In this session, we review each skill, how it applies (and potentially elevates the role to the next level) and how it can be enhanced/acquired. Being focused on these skills will make our careers more future proof and the profession, as a whole more relevant. Are you ready for the future and the rise of AI?

11:30am - 12:30pm ADVANCED MINUTE TAKING - MOTIONS AND VOTING RHONDA SCHARF CSP, ON THE RIGHT TRACK

Do you ever second-guess yourself when taking minutes, especially when dealing with motions and voting? Do you wonder if you really are completing your minutes in the proper/legal way? How much is too much information and how much isn’t enough when documenting decisions, discussions, and voting? Learn how to protect your company and its officers. Discuss what needs to be captured during voting and motions, and why.

11:30am - 12:30pm GETTING TO THE CORNER OFFICE: WHAT YOU ALWAYS WANTED TO KNOW AND WERE TOO AFRAID TO ASK! (AA TO EA) PEGGY VASQUEZ CEAP, TRAINER, INTERNATIONAL SPEAKER, CONNECTION COACH AND AUTHOR

You’ve been a Business Support Professional for several years and you’re ready to move into the C-Suite. Peggy will share her story of how she began working part time as an Assistant and moved up the ranks to work for several top Executives. She’ll share what you need to do and what you need to know to be successful. Her background includes financial, agriculture and nuclear industries. For the past ten years she has been the Chief Executive Assistant at Pacific Northwest National Laboratory, where 4800 staff advance scientific discovery and deliver solutions to America’s most pressing challenges in energy, the environment and national security. Join Peggy for an honest discussion, the type you don’t typically hear unless it’s behind closed doors or in a one-on-one coaching environment. She will share what it takes to make it in the C-Suite.

SESSION DESCRIPTIONS | MONDAY, JUNE 17TH SESSION DESCRIPTIONS | MONDAY, JUNE 17TH

“WELL WORTH THE MONEY.

I MET SOME AMAZING PEOPLE, THE

WORKSHOPS WERE INTERESTING, WELL

ORGANIZED. THE BEST CONFERENCE I’VE

BEEN TO IN A LONG WHILE.” - CAROLE COSSETTE,

CANADIAN INSTITUTE FOR HEALTH INFORMATION

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11:30am - 12:30pm TIME WE ALL WORK HAPPY ™. THE SECRET OF THE HAPPIEST COMPANIES & EMPLOYEES DAVID KING DISTRICT PRESIDENT, ROBERT HALF CANADA

Happiness at work is serious business; satisfied workers are more pro-ductive and build a great corporate culture. Most businesses naturally want their employees to be happy, but they may not know how to go about increasing happiness levels. While there is no “secret sauce,” or one-size-fits-all approach to increasing workplace happiness levels, there are certain basic workplace happiness fundamentals, which this presentation will delve into and explore.

11:30am - 12:30pm TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MI-CROSOFT OFFICE PART 2 OF 2 VICKIE EVANS FOUNDER, RED CAPE COMPANY

Continued from the previous hour, Vickie will demonstrate another full hour of the must-have digital skills for Assistants using Microsoft Office. Be sure to register for both sessions! 11:30am - 12:30am CHIEF OF STAFF VS. EXECUTIVE ASSISTANT - WHAT IS THE DIFFEENCE?LUCY BRAZIER CEO, EXECUTIVE SECRETARY MAGAZINE

With the Chief of Staff becoming more prevalent as a role across Canada and North America, and it is clearly emerging as a career path for the Senior EA, Lucy Brazier explores the clear differences between an EA and Chief of Staff role.

1:45pm - 2:45pm CREATING AUTHENTIC BUSINESS CONNECTIONS PEGGY VASQUEZ CEAP, TRAINER, INTERNATIONAL SPEAKER, CONNECTION COACH AND AUTHOR, PEGGY VASQUEZ

We all know that networking is important and necessary to be successful. However, most of us aren’t comfortable talking to people we don’t know. The purpose of networking is about connecting. Authentic relationships are built on trust and respect, giving and receiving, and mutual added value. Creating a true connec-tion and developing a lasting connection takes time and skill. In this course, Peggy will teach you how to overcome your fears of networking and start conversations with ease. You’ll discover new tools so you can stop dreading networking and become a “Master Connector.”

1:45pm - 2:45pm DEAL WITH WORK-PLACE CHANGE LIKE A PRO: TIPS AND TRICKS TO BUILD RESILIENCE AND FLEXIBILITY HELEN LATIMER PRINCIPAL, 925 RESOURCES INC

See changes ahead in your professional future? In your organization or industry? Change and uncertainty can make us uncomfortable but don’t lose hope. There are things we can do and learn to help us navigate corporate change with more confidence AND less stress.

SESSION DESCRIPTIONS | MONDAY, JUNE 17TH

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1:45pm - 2:45pm PERFECT SPREADSHEET SETUP NEIL MALEK PRINCIPAL, KNACK TRAINING LLC

Control over your spread-sheets translates into better, easier analysis and calculation. This session is entirely about who can enter what into which cells - controlling the type of data, the users who are accessing the spreadsheet, and much more. Color-code important changes to the spreadsheet on the fly, and use macros to automate the process.

1:45pm - 2:45pm THE PROACTIVE PARTNER: HOW TO ANTICIPATE NEEDS AND STAY TWO STEPS AHEAD CHRISSY SCIVICQUE PCM, ATD CERTIFIED, CEO, CCS VENTURES LLC

Business leaders routinely cite “anticipation of needs” as one of the most important skills for Assistants. But how do you do that? You’re not a mind reader! Learning to be proactive is the solution. Whether you realize it or not, there are very specific steps you can take to figure out exactly what your leaders need before they even know. With just a few simple tools, you can learn to predict next steps and take action early. This vital skill set will help you establish a more powerful and productive partnership with your leaders.

1:45pm - 2:45pm SKILLS TO POSITION THE ASSISTANT AS AN INFLUENTIAL LEADERLUCY BRAZIER CEO,EXECUTIVE SECRETARY MAGAZINE

Becoming a leader at work can be a challenge, especially for an Assistant, but with today’s CEOs increasingly listing leadership skills as one of the key qualities that they want from their As-sistant, Lucy Brazier will examine how personal leadership is the key to establishing yourself as a leader in the workplace and which skill sets you will need to cultivate in order to position your-self as an influential leader within your business.

3:00pm - 4:15pm PROMOTING MENTAL HEALTH EVERYWHERE STEVEN PAGE,CO-FOUNDER OF THE BARENAKED LADIES

Steven Page speaks passionately on a two-fold approach to promoting mental health as a society: increasing awareness and decreasing stigma. “We sustain this stigma ourselves,” he says. By not talking about our mental health issues, and thinking them a source of shame, we dissuade people from reaching out and seeking help. “Sadness, grief, those are all things we all deal with,” Page says. “The healthy brain processes it and learns to cope with it and overcome it. Sometimes the sick brain gets stuck in it.” In his compelling talk, Page reminds us that anyone (even our favourite musicians) can suffer from mental illness, and that everyone has a role to play in ending the stigma. An intelligent, honest and witty speaker, Steven also performs during his presentation, treating the audience to songs he has written throughout his career that speak to the topic.

SESSION DESCRIPTIONS | MONDAY, JUNE 17TH SESSION DESCRIPTIONS | MONDAY, JUNE 17TH

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8:30am to 9:45amGETTING TO SUCCESS: EMBRACING CHANGE, ENCOURAGING DISRUPTION, AND INCENTIVIZING INNOVATION MICHELE ROMANOW DRAGON”, CBC’S DRAGONS’ DEN CO-FOUNDER, CLEARBANC

In this insightful and useful talk, Michele recounts her journey from a Queen’s University undergrad to becoming ranked in WXN’s “100 Most Powerful in Canada” and listed as a Forbes’ “Millennial on a Mission”, sharing along the way the lessons she’s learned as one of Canada’s most successful entrepreneurs, including the necessity of embracing change, encouraging disruption, and incentivizing innovation at every stage of the game.

10:15am to 11:15amHOW TO BE THE MVP OF YOUR UVP (UNIQUE VALUE PROPOSITION). THE TOP 3 WAYS TO MARKET YOURSELF BETTER SO YOU GET OPPORTUNITIES/ ADVANCEMENT.LESLIE HUGHES PRESIDENT, PUNCH MEDIA & HANS ECKMAN, ECKMAN GUIDES

Whether you work for an organization or are self- employed, you need to position yourself properly. In this session, you’ll learn: • How to stand in your value and let people know how awesome you are (without bragging).

• The proper ways to build quality connections in your network, and take your career to the next level.

• Ways you can avoid making the biggest mistakes in your career.

10:15am to 11:15amHOW TO ASK QUES-TIONS THAT MAKE YOU LOOK GOOD (AND GET THINGS DONE!)! JAMIE CHAMPAGNE CBAP, PMI-PBA, PMP, PAS-SIONATE BUSINESS ANALYST, CHAMPAGNE COLLABORATIONS

When your boss hands something over to you, do you hesitate to ask questions because you think it makes you look stupid? Are you really sure that you know what he or she is asking for? Have you ever thought you were doing the right thing to find out you wasted all kinds of time? Asking the right question is far better for you than asking no questions or asking the wrong question. That makes sense of course, but how do you learn to ask the right questions? Join Jamie to find out how!

10:15am to 11:15am THE 5 MOST IMPORTANT MOMENTS IN YOUR CAREER BOB PRENTISS CBAP, CEO, BOB THE BA

What defines a career? What are those key moments that will shape the work that you do and define who you are happily ever after? These crucial, defining mo-ments are what will lead you to career success and happiness. How do you know when these moments will happen? How can you learn from them? Most people will say they did not recog-nize these important moments happening until much later. The problem? You could wait an entire life-time if you take that approach. And who wants to wait that long for career happiness? Have you or someone you know been thinking about traveling the world right now vs. waiting for when you retire? Have you embraced a “bucket list” mentality? The key to the most important moments in your career is not waiting for them to happen to you, but rather learning how to create them now. Come learn how to recognize the most important moments you have already had and how to create the rest for your future success!

SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH

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10:15am to 11:15amTHE GREAT BALANCING ACT: WORK. LIFE, AND YOU. GREG CREECH MCT, COMPTIA CTT+, MCAS-I, PRESIDENT/OWNER, TECHEDUTAINMENT SERVICES, INC

Let’s balance our lives and careers with the Great Balancing Act. We’ll learn how to manage our personal and professional lives with planning, preparation, and learning to say no with a yes attitude. With our smartphones and social media our organizations have instant access to us. How do we handle our lives when work invades? Let’s not fall off the balance beam of life and work by learning ways to stay on the balance beam of life and work.

10:15am to 11:15amTIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 1 OF 2 VICKIE EVANS FOUNDER, RED CAPE COMPANY

In this engaging session with Vickie based on her bestselling “100 Tips” series, learn the secrets of high-performing teams and discover quick and easy tips and productivity hacks in Word, Excel, PowerPoint (and more) that will help you deliver better results in LESS TIME by using more of the technology you know and love. Eliminate the most common bad habits and unessential work. No more wasting hours of time when working on an assignment. No more feeling paralyzed by the latest technology. You’ll have everything you need to leverage the tools you have at your fingertips – Microsoft Office! The tips are truly jaw-dropping. You don’t want to miss this! Note: This is a two-part ses-sion. Be sure to register for the 2nd hour of tips!

11:30am - 12:30pm 10 KEYS FOR UNLOCKING YOUR ADMINISTRATIVE BRILLIANCE IN THE WORKPLACE LISA OLSEN CWCA, CO OWNER, ADMIN TO ADMIN

Assistants in this session will come away with 10 powerful, yet simple ways to unlock their brilliance in the workplace. The session will be high energy and motivational helping attendees to reset and re-engage so they can go back to the office with a new perspective and outlook using 10 keys that focus on the basics of administrative brilliance.

11:30am - 12:30pm INVISIBLE INFLUENCE RHONDA SCHARF CSP, ON THE RIGHT TRACK

Your job requires you to influence people just about all of the time. Whether you are in a supervisory position or not, you need to gain support, inspire others, work well with others, get things done without support and improve your relationships.Invisible Influence explores the science of influence – by maximizing our own personal strengths. You won’t manipulate anyone, but instead recognize what your invisible influences are, and maximize their power.

11:30am - 12:30pm TIMESAVING (AND JAW-DROPPING) DIGITAL PRODUCTIVITY TIPS USING MICROSOFT OFFICE PART 2 OF 2 VICKIE EVANS, FOUNDER, RED CAPE COMPANY

Continued from the previous hour, Vickie will demonstrate another full hour of the must-have digital skills for assistants using Microsoft Office. Be sure to register for both sessions!

SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH

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11:30am - 12:30pm HOW ADMINS CAN GET MORE RESPECT, RECOG-NITION, AND REWARD THROUGH EXCEPTIONAL PUBLIC SPEAKING SUZANNAH BAUM PRESIDENT, IDEAL COMMUNI-CATIONS

As an Administrative Professional, you may need to pitch projects to your Executive, kick off meetings when your boss is late, and explain projects to your team. You are engaging in public speaking all the time. But are you speaking in a way that gets your point across clearly, concisely and confidently -- and in a way that showcases you as a leader? This session will share a formula for creating structured and engaging presentations, manage speaking nerves, and deliver with confidence.

11:30am to 12:30pm THE ACCELERATION EDGE, EXTRAORDINARY RESULTS IN HALF THE TIME! JOHN KENNEDY CPCP, NEUROPLASTICIAN, KENNEDY CONSULTING GROUP

Are you starting to feel overwhelmed by the increasingly complex demands put on your time? Do you get stressed at work and/or home? Do you feel that you’ll always be behind, struggling to catch up never mind getting ahead? Do you wish you could just upgrade your brain’s processing speed like you do your computers’? Then you’ll love this session! We’ll explore the power of neuroplasticity – the incredible capacity for our brains to change physically from everything we do and even think. Understanding this will help you take back control of your life to help you be more efficient and reduce stress. Plus, you’ll learn to perform an exercise originally designed for military elites to improve your mental processing speed, focus and intuition. You will notice these areas starting to improve by the end of this session and you can keep the exercise to use on your own. It is a great neuroprimer to refocus/speedup your brain whenever you need it!

1:45pm - 2:45pm

FROM PEER TO MANAGER – TRANSITION FROM PARALEGAL TO PROJECT MANAGERTANYA DENT CAPM, PROJECT MANAGER, NOVA SCOTIA POWER INC.

Join Tanya as she brings you along the path of her story in transitioning from a paralegal in a large corporation to an IT Project Manager. She will outline what worked, what could have worked better and what didn’t. This will be an opportunity to share learnings and engage the audience in thinking “What can I do to change my story”.

1:45pm - 2:45pm

HOW TO CREATE AND DELIVER POWERFUL PRESENTATIONS SUZANNAH BAUM PRESIDENT, IDEAL COMMUNICATIONS

With Administrative Professionals being called upon to do more and more to keep their teams and offices running smoothly, the ability to get your point across clearly, concisely and confidently has never been more important. This session will share a step-by-step formula for creating powerful presentations and conversations, leaving you with tools that can be used to turn every public speaking opportunity into a rewarding experience.

SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH

“WHAT A FANTASTIC FORUM TO BRING TOGETHER ADMINISTRATIVE

PROFESSIONALS. IT IS AMAZING THAT ONE CAN HAVE SO MUCH

FUN AND STILL LEARN SO MUCH!” - MICHELLE MCALPINE,

HAMILTON HEALTH SCIENCES

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1:45pm - 2:45pm SHARE WHAT?? WHAT’S THE POINT OF SHAREPOINT?? JAMIE CHAMPAGNE, CBAP, PMI-PBA, PMP, PASSIONATE BUSINESS ANALYST, CHAMPAGNE COLLABORATIONS

“It’s on SharePoint – just go get it there!” Have you heard this and yet still have no clue what this means? There are quick and easy ways to share information and we’re going to focus on those tips and tricks that make it easy and most importantly – simple! Want to find the most up to date status report? Hate sifting through versions of files in emails not knowing what is “current”? Or confused how to send a file attachment that is way too big for email? Then let’s talk SharePoint!

1:45pm - 2:45pm SQUEEZE THE DAY! GLYNIS DEVINE CHIEF JUICER - PURPOSE EXPERT, GLYNIS E. DEVINE

Are you squeezing the BEST out of life? Or do you some-times feel like you’re having the life squeezed out of you? As women, we wear a lot of hats; employee, colleague, lead-er, mother, daughter, sister, spouse, volunteer, coach, manager, mentor… and the list goes on. Women are SO good transforming into who and what the job or role needs – we’re master chameleons. The downside of this art is that we can sometimes lose ourselves – who we are and what matters to us. In Squeeze the Day!, Chief Juicer, Glynis E. Devine provokes you to start to ask the questions:• Who am I and what do I want? • What matters to me?• Where does it end? • What do I say ‘no’ to? • How do I begin? • How can I have more without doing more? This is a ‘feel-good’ session that’s jam-packed with next steps to an actionable blueprint! This is a don’t miss session that can help you squeeze the BEST out of life!

1:45pm - 2:45pm YOUR WINNING GAME PLAN: FOCUS AND DISCIPLINE LISA OLSEN CWCA, CO OWNER, ADMIN TO ADMIN

Assistants who understand the power of focus and discipline are better equipped to manage distractions and interrup-tions. This session gives attendees specific tools for dealing with interruptions and how to re-group and work more efficiently. The difference between managing expected and unexpected distractions will be discussed. Strategies for developing self-discipline and how to reset im-pulses, maintain focus and see projects through to completion will be discussed.

3:00pm - 4:15pm SET YOUR GPS FOR SUCCESS WAYNE LEE PEAK PERFORMANCE EXPERT

These days, if you want to get someplace fast, with no wrong turns, you just program your car’s GPS and follow the commands. You choose a destination, then your GPS calculates the route from where you are to where you want to go and then it guides you to get there. Your brain works the exact same way: Choose where you want to go, and your subconscious takes over from there. Trouble is, your subconscious is also a storage area for habits and beliefs that either keep you on track or throw you off course. If you don’t program it for success, you’ll never reach your destination. Wayne Lee helps you access and harness the power of your GPS for optimal performance at work and at home. This presentation opens your mind to melt away stress and negative interference. This presentation helps reveal what’s possible when you program your GPS for success. Deeply engaging, always down-to-earth, Wayne Lee delivers life-changing content and an exhilarating, one-of-a kind expe-rience.

SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH SESSION DESCRIPTIONS | TUESDAY, JUNE 18TH

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9:00am to 12:00pmBECOMING YOUR MANAGER’S MOST VALUABLE ASSET LISA OLSEN CWCA, CO OWNER, ADMIN TO ADMIN

This interactive session covers specific strategies on how Assistants can develop, navigate and strengthen their relationship with Managers and Executives. The workshop will cover communication, expectation alignment, exercises to understand your manager’s workstyle and how to cultivate trust and confidence. The session will also give attendees ideas and strategies on resolving conflict, how to develop consistent practices in calendar management, meeting preparation and prioritization.

9:00am to 12:00pm IMPROVE YOUR MENTAL AGILITY! JOHN KENNEDY CPCP, NEUROPLASTICIAN, KENNEDY CONSULTING GROUP

It is possible to physically change your brain to be more Agile! In this workshop you will understand the power of Applied Neuroplasticity and how integrating it can actually make your brain faster and more Agile! This program was initially developed for the military to reduce casualties in combat by eliminating wasted thinking and focusing only on whats important. The result is faster mental processing, improved focus, memory and accelerated learning. It is the only program of its kind vetted and approved by US Special Operations and it will help you in your work and personal lives as well. We will use proprietary neuroplastic training tools which are yours to keep after the workshop to continue to use on your own.

9:00am to 12:00pm CRUCIAL CONVERSATIONS: 5 CRITICAL CONCEPTS TO HELP YOU EFFECTIVELY DISCUSS WHAT REALLY MATTERS MOST BOB PRENTISS CBAP, CEO, BOB THE BA/THE UNCOMMON LEAGUE

Let’s face it, there are just some conversations that you don’t want to have. There are some people you simply don’t want to talk to. What happens when we don’t? Everyone loses. It is perfectly natural for us to avoid difficult conversations. We fear rejection, retaliation, emotional outbreaks, the dismissal of our ideas, and those incredibly awkward moments. However, many conversations need to be had. The solution is not going to work and one person is the roadblock, the performance of an individual is lower than expected, an individual’s behavior is impeding team productivity, someone is dominating too much, and the list goes on and on. If we want healthy, productive teams and projects, crucial conversations must be had. Its time to stop ranting, raving, complaining and avoiding, and to start having meaningful, persuasive conversations that make an impact. Are you ready for less stress and more successful conversations? Do you want behaviors to change? Do you want ideas to be heard? Then it’s time we have a crucial conversation about crucial conversations. This highly interactive and dynamic Workshop will teach Project Managers and BA’s the critical concepts of crucial conversations that will help you effectively discuss what matters most.

WORKSHOP DESCRIPTIONS | WEDNESDAY, JUNE 19TH

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9:00am to 12:00pm EXCEL FUNDAMENTALS: WHAT EVERY ADMINISTRATIVE PROFESSIONAL NEEDS TO KNOW GREG CREECH MCT, COMPTIA CTT+, MCAS-I, PRESIDENT/OWNER, TECHEDUTAINMENT SERVICES, INC

The Microsoft Excel FUNdamentals workshop concentrates on five important areas that Administrative Professionals need to know; the areas this session will focus on are formatting, fills, formulas, functions and filters/sorts. With formatting the class will create attractive and functional worksheets using styles, conditional formatting and text/number custom formats. Attendees will learn the power of using AutoFill for text, numbers dates, and formulas/functions. With Excel knowing how to create and edit formulas and functions the right way the first time is a must in today’s number crunching world. We will work with various math formulas to calculate days/years and use addition, subtraction, multiplication and division. We will work with the SUM, AVERAGE, COUNT, COUNTA, TODAY, CONCATENATE and other text functions. Finally, the workshop teaches data manipulation through filtering and sorting Excel databases and tables. Excel FUNdamentals educates using many shortcuts and tips and tricks for formatting, formulas, and functions plus navigating and selecting large blocks of data in Excel. Participants will learn best practices in using Excel for tables/databas-es and other types of worksheets. Here are some of the learning points for attendees: • Format - change the formatting of cells based on criteria, use text orientation and alignment to create attractive headings and titles,

• AutoFill - use AutoFill to enter dates, text, numbers, and copy formulas and functions

• Formulas- create and edit formulas with subtraction, addition, multiplication, and division,

• Functions - use the SUM, AVERAGE, COUNT, COUNTA, TODAY, and CONCATENATE functions

• Filters/Sorts - manipulate data using criteria and rearranging your view with filter and sorting.

Attendees must provide their own laptop.

9:00am to 12:00pm PRESENTATION SKILLS FOR INTROVERTS – SPEAK UP WITH CONFIDENCE ROBERT WEESE HON BA, ACG, ALB, PRESIDENT, B2B SALES CONNECTIONS

“The Best Career Move You’ll Ever Make: Developing Superior Presentation Skills” You are often the first person that clients and business partners contact. Unfortunately, for most introverts speaking in front of even small groups of co-workers can be intimidating and stressful. In this workshop, you will learn 7 simple techniques to overcome the stress and turn nail biting anxiety into confidence. The best outcome is when strong verbal communication skills can help you in your career.

1:00pm - 4:00pm 5 STEPS TO BETTER COMMUNICATION IN A SOCIAL MEDIA DOMINATE BUSINESS ENVIRONMENT ROBERT WEESE HON BA, ACG, ALB, PRESIDENT, B2B SALES CONNECTIONS

The most successful professionals in administrative jobs network, speak clearly and write effectively. Unfortunately, with the over-reliance on social media people are becoming less effective at one on one communication and this can lead to more conflict instead of clarity. During this session, you will learn 5 techniques that will help you understand how to communicate and build rapport with others based on knowing their communication style and how to connect with them.

WORKSHOP DESCRIPTIONS | WEDNESDAY, JUNE 19TH WORKSHOP DESCRIPTIONS | WEDNESDAY, JUNE 19TH

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1:00pm - 4:00pm IT’S YOUR TURN! LEARNING HOW TO PROMOTE YOURSELF WHILE YOU HELP OTHERS BOB PRENTISS CBAP, CEO, BOB THE BA/ THE UNCOMMON LEAGUE

You are good at what you do. No, wait. You are GREAT at what you do! Have you found a way to make sure that your clients and the people you work with truly know and recognize that? You spend a lot of time ensuring the success of those around you so isn’t it finally your turn? Of course it is. In this fun and interactive session you will work on the strategies needed to help promote the work you do and get the recogni-tion you deserve to ensure your career goals stay on track.

1:00pm - 4:00pm MICROSOFT OFFICE 365/2019: BOOT CAMP GREG CREECH MCT, COMPTIA CTT+, MCAS-I, PRESIDENT/OWNER, TECHEDUTAINMENT SERVICES, INC

Put on your boots (sneakers or high-heels) and attend our Microsoft Office 365/2019 Boot Camp. Let’s learn new features in the applications and differences between Office 365 and Office 2019. We’ll use collaborative tools with Word, Excel, PowerPoint, Outlook, OneNote and Access and learn the new features in each application. So, put on those boots, high-heels, or sneakers as we travel through our Microsoft Office camp together.

1:00pm - 4:00pm PICKED TO PIONEER THE PROJECT… NOW WHAT? GLYNIS DEVINE CHIEF JUICER - PURPOSE EXPERT, GLYNIS E. DEVINE

You’re organized, well-respected, innovative and tenacious – you’re a professional. What you’re not… is a professional Project Manager! So what are the fundamentals (and some extras!) that you need to know to successfully complete a project, professionally? • How to sound like a PRO by using terms that professional Project Managers use

• The (real) first step • Signs to spot ‘the ditch’ – before you’re in it • The classy (and effective!) way to shut down nay-sayers

• Motive: selling your vision to Stake Holders and Advocates for maximum buy-in

• How to delegate effectively to the right people without a role of authority

• Cool Tools – and how to APP-ly them! • You’re not done until THIS step. If you’re looking to expand your reputation and talent to include successful project manage-ment, this is a must-attend session!


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1 Harbour Square Toronto, Ontario M5J 1A6

For reservations, please call the hotel at 1-888-627-8559 and quote: Administrative

Professionals Conference or group code AD1185 or visit the event website

www.apccanada.com/location-and-accommodations for more information and a direct

link to the hotel.

THE WESTIN HARBOUR CASTLE HOTEL

BOOK EARLY TO RECEIVE SPECIAL APC CANADA DISCOUNTED PRICING. DISCOUNTED PRICING EXPIRES THURSDAY, MAY 23, 2019. BOOK NOW!

ROOMS SINGLE RATE DOUBLE RATE

TRADITIONAL ROOM $269.00 $269.00

The hotel is located on the vibrant waterfront of Lake

Ontario, just steps away from the Downtown Core via the

PATH, Toronto’s underground covered walkway. We invite

you to revel in the season as you walk through Toronto’s

theatre and entertainment districts and discover delight in

all the seasonal fun that the nearby Harbourfront Centre

has to offer. This CAA/AAA Four Diamond property features

refreshing accommodations in Canada’s largest city and is

a landmark downtown Toronto hotel and your haven for

personal well-being in Toronto. You can visit the Hotel main

website www.westinharbourcastletoronto.com


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NETWORKING EVENTS

MONDAY, JUNE 17, 2019

NETWORKING RECEPTION4:15PM – 5:30PMMix and mingle with fellow APC attendees, sponsors and speakers at the annual APC Networking Reception. Enjoy a glass of wine and hors d’oeuvres while you catch up with old friends and make some new ones! No charge to attend!

20TH ANNIVERSARY PLATINUM PARTY!8:00PM – 1:00AMCelebrate APC’s 20th Anniversary in Style! Graciously sponsored by The Westin Harbour Castle Hotel, this free event offers attendees a night of fun and frivolity with a DJ and dancing.Dinner is not provided but there will be snacks and a cash bar available. Please RSVP upon registration

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NETWORKING EVENTS

TUESDAY, JUNE 18, 2019BEHIND THE SCENES TOURRIPLEY’S AQUARIUM OF CANADA 6:00PMLearn about the complex systems that keep Ripley’s Aquarium of Canada running smoothly day-to-day. Join an educator for a personalized behind-the-scenes tour of our husbandry areas and get a closer look at theintricate systems that filter over 132 million liters of water a day. You’ll learn about what goes into animal care and gallerymaintenance in a world class aquariumfacility.Cost: $42:00 per personPlease RSVP upon registrationIncludes admission to the Aquarium to wander freely before and after your tour.(Tour is 60 minutes)

TAKE ME OUT TO THE BALLGAME! A NIGHT AT THE BLUE JAYSAPC has secured a block of tickets as theToronto Blue Jays take on the LA Angels. Spend a rocking evening at the RogersCentre, cheering on the Jays, with yourfellow APC attendees.Section 524BR, Row 17 & 18, Seats 1-10Cost: $20.00 per personPlease RSVP upon registration

DINE AROUND TORONTO6:30PM - Please RSVP upon registrationWith nearly half of its population foreign born, it should come as no surprise that Toronto has one of the most ethnically rich culinary scenes in the world. APC has made reservations atseveral downtown restaurants and attendees can sign-up onsite at the event for therestaurant of their choice! Participants areresponsible for their own dinner costs.

EARLY BIRDEnds April 19, 2019

REGULAR PRICING April 20, 2019 on

Individual Group 3+ Individual Group 3+

1 Symposium Day(Choose symposia day only) $787.50 $724.50 $875 $805

2 Symposium Day(Choose symposia days only) $1,435.50 $1,320.66 $1,595 $1,467.40

Conference Pass 3 Days (Includes 2 workshops) $2,043 $1,879.56 $2,270 $2,088.40

Conference Pass 4 Days

(Includes 4 workshops)$2,443.50 $2,248.02 $2,715 $2,497.80

Workshops Only $535.50/ea $492.66/ea $595/ea $547.40/ea

Register Online Todaywww.apccanada.com

Prices listed above do not include tax. HST (13%) will be added at the time of registrations. Continental breakfast, snacks during the breaks and lunch are included with registration.For general registration questions, please contact us at: 1-888-443-6786 or email: [email protected] Group Rate inquiries please contact Shannon Goodwin at [email protected] (Group discounts do not apply to Ultra Early Bird pricing)

Send Registration Payment by Mail:APC Canada110 Cochrane Drive, Unit 1Markham, Ontario L3R 9S1 Canada

2019 CONFERENCE PACKAGES

110 Cochrane Drive, Unit 1Markham, ON L3R 9S1

Cancellation Policy: Cancellations made in writing 30 days out from the event start date, will be accepted subject to a cancellation service charge of $100.00. Registrants that do not attend the program or cancel after 30 days out from the event start date are liable for the full fee. Registrations received after 30 days out from the event start date are 100% non-refundable. Entire registrations may be transferred to a colleague at any time without penalty.

standard for excellence · macgregor communications thank you to the 2019 apc advisory board kaz...

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