standard practice, cu and cp
TRANSCRIPT
i
STANDARD PRACTICE
NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR
FOOT, HAND AND EAR REFLEXOLOGY LEVEL 3
1. INTRODUCTION
This is a revised NOSS for Reflexology following the new format stipulated by JPK under the Health and Wellness Services/Complementary Therapy. There is a high demand for skilled personnel in this field as the industry is developing rapidly. The health and wellness services/complementary therapy intend to propel Malaysia to become a hub for Traditional and Complementary Medicine. This service emphasize on reflexology procedures from various types of reflexology technique which are been practice among the various ethnic in Malaysia. Reflexology works on the foot, hand and ear to promote general health, relaxation, and balances the process of homeostasis, release stress and tension. It improves blood circulation, and helps in proper sleeping techniques applied gives a wonderful and powerful feelings of harmonious well being and happiness. When foot, hand and ear reflexology regularly one will experience feelings of relaxation, peace of mind, flexibility, happiness and youthfulness. This is recognised globally as a huge growth area and there is a need for properly trained personnel at level 3 and 4. This will provide a structured career path and career guidance for individuals and organizations alike. Having a suitably skilled workforce will position Malaysia as a centre of excellence in the region and help towards inward investment in the country. The NOSS was developed by Traditional and Complementary Medicine Division (T&CMD), Ministry of Health Malaysia together with the industries and subject matter experts The NOSS document shall be used as a basis for training and assessment by training providers in Malaysia.
Consequently, the development of this NOSS at Level 3 (Refer Figure 1.1 Occupational Profile Chart for Health and Wellness Services/Complementary Therapy) is essential so that the sub sector will have complete standards and guidelines to be used by the industry.
ii
2. OCCUPATIONAL STRUCTURE
SECTOR
MEDICAL & PHARMACEUTICALS
SUB SECTOR
HEALTH AND WELLNESS SERVICES/ALTERNATIVE THERAPY
LEVEL/ AREA
COMPLEMENTARY/ALTERNATIVE THERAPY
LEVEL 8
LEVEL 7
LEVEL 6
Not Available
LEVEL 5
LEVEL 4
LEVEL 3
Not Available
LEVEL 2
N
-012-2
M
anua
l Lym
ph
Dra
inag
e
Thera
pis
t
N
-013-2
R
eflexolo
gis
t
N-0
14-2
A
RO
MA
TH
ER
AP
IST
N
-015-2
Juru Urut
(Masseur)
LEVEL 1
- No Level -
Fig
ure
1.1
Occupational fr
am
ew
ork
matr
ix f
or
medic
al and p
harm
aceuticals
Secto
r in
Mala
ysia
iii
3. OCCUPATIONAL STRUCTURE
SECTOR
MEDICAL & PHARMACEUTICALS
SUB SECTOR
HEALTH AND WELLNESS SERVICES/ COMPLEMENTARY THERAPY
LEVEL/ AREA
COMPLEMENTARY THERAPY
LEVEL 8
LEVEL 7
LEVEL 6
LEVEL 5
-
Not
Availa
ble
-
LEVEL 4
THERAPEUTIC REFLEXOLOGY
LEVEL 3
F
OO
T,
HA
ND
AN
D
EA
R
RE
FLE
XO
LO
GY
AR
OM
AT
HE
RA
PY
M
AS
SA
GE
TH
ER
AP
Y
LEVEL 2
LEVEL 1
- No Level -
Figure 1.1 Occupational framework matrix for medical and pharmaceuticals Sector in Malaysia
iv
4. DEFINITION OF COMPETENCY LEVEL
The NOSS is developed for various occupational areas. Candidates for certification must
be assessed and trained at certain levels to substantiate competencies. Below is a
guideline of each NOSS Level as defined by the Department of Skills Development,
Ministry of Human Resources, Malaysia.
Malaysia Skills Certificate Level 1: Competent in performing a range of varied
(Operation and Production Level) work activities, most of which are routine and
predictable.
Malaysia Skills Certificate Level 2: Competent in performing a significant range
(Operation and Production Level) of varied work activities, performed in a variety of
contexts. Some of the activities are non-routine
and required individual responsibility and
autonomy.
Malaysia Skills Certificate Level 3: Competent in performing a broad range of
(Supervisory Level) varied work activities, performed in a variety of
contexts, most of which are complex and non-
routine. There is considerable responsibility and
autonomy and control or guidance of others is
often required.
Malaysia Skills Diploma Level 4: Competent in performing a broad range of
(Executive Level) complex technical or professional work activities
performed in a wide variety of contexts and with
a substantial degree of personal responsibility
and autonomy. Responsibility for the work of
others and allocation of resources is often
present.
Malaysia Skills Advanced Diploma Competent in applying a significant range of
Level 5: (Managerial Level) fundamental principles and complex techniques
across a wide and often unpredictable variety of
contexts. Very substantial personal autonomy
and often significant responsibility for the work of
others and for the allocation of substantial
resources features strongly, as do personal
accountabilities for analysis, diagnosis, planning,
execution and evaluation.
v
5. MALAYSIAN SKILL CERTIFICATION
The pre-requisite to pursue this course include basic reading and writing skills, physical and mental health. All candidates are also recommended to undergo on job training to attain knowledge and skills in the Health and Wellness Services/Complementary Therapy.
Candidates after being assessed verified and fulfilled Malaysian Skill Certification requirements shall be awarded with Sijil Kemahiran Malaysia (SKM) for Level 3 as for Level 4, 5 and 6 shall be awarded with Diploma Kemahiran Malaysia and Diploma Lanjutan Kemahiran Malaysia respectively. Reflexology personal should possess a certificate of practise from Practitioner Body of Malaysia certified by the Traditional and Complementary Medicine Council (Ministry of Health Malaysia).
Assessment must be in accordance with the following:
This NOSS outlines competency unit and competency profile in the Reflexology working environment as required by the industry and has been developed and documented following extensive collaboration across key Malaysian organisations. To meet the requirements of this industry, it is imperative that the competency unit and competency profile outlined follow a high standard as well as maintenance of consistency throughout the assessment process. This can only be done by stipulating a precise framework in which the assessment of competency unit and competency profile must be conducted. The training & assessment of reflexology practitioner must be deployed in accordance with JPK policy and in adherence to Health and Wellness Services/Complementary Therapy rigorous process and standard as follows:
a) The final assessment of competence must include the combination of
documented continuous assessment conducted by the facilitator during training and the results of post-training examination;
b) The post-training examination must be practical in nature and involve demonstration & application of the duties and tasks utilizing real equipment and real-world examples;
c) The tasks and duties as outlined in this NOSS must be assessed throughout the training program and during a post-training examination;
d) The learning environment and facilities need to be in accordance with the requirements of the Health and Wellness Services/Complementary Therapy;
e) The development and assessment of the competency unit & competency profile must demonstrate that they develop transferable skills;
f) The development and assessment of the competency unit & competency profile must include documentation by candidates both during training and examination; and
g) All training and assessment materials must be mapped and verified to be in accordance with the NOSS Reflexology by a panel of industry subject matter experts appointed by JPK with the support of the Health and Wellness Services/Complementary Therapy.
vi
6. JOB COMPETENCIES
A reflexology (Level 3) is competent in performing:
• Foot reflexology
• Hand reflexology
• Ear reflexology
• Reflexology promotion and client services
7. WORKING CONDITIONS
Generally, reflexology personnel work is according to work schedule and responsible to meet clients requirements. He/she is also responsible to adhere to workplace standard operating procedure and reflexology specification/procedure. They must also be always aware of new development in order to keep abreast in the rapidly changing health sector. They may work individually or in an industry with supervision by superior.
Personnel in this field of work also required to adhere to safety and security procedures because the working environment for health industry.
8. EMPLOYMENT PROSPECTS
The foot, hand and ear reflexology has a high employment prospect whether locally or internationally. This is because the local expertise workforce is recognised by other countries as being highly knowledgeable and skilled in health industry. This in turn increases the demand for skilled personnel in this field to be employed locally or internationally.
As Malaysia had identified in the Tenth Malaysian Plan, the existence of traditional and complementary unit in a government hospital will increase employment prospect and also an involvement in the Malaysian Tourism industry will be an important enabler for Malaysia to position itself at the international level. Employment growth in the reflexology industry is significant and is in current demand. The reflexology industry specifically the health therapy sector is growing rapidly in Malaysia and there is an acute shortage of well-trained personnel in this area.
Other related occupation with respect to employment opportunities are:
• Spa
• Health and Fitness Centres
• Hair Salon
• Hotel
• Hospital
• Beauty Salon
• Recreation Centres
• Home to Home Service
• Shopping Mall
• Tourism
vii
Other related industries with respect to employment opportunities are:
• Education
• Training Centres
• Lecturers
• Facilitators
• Tourism
9. SOURCES OF ADDITIONAL INFORMATION
1. Traditional and Complementary Medicine Division (T&CMD) Ministry of Health Malaysia
Bahagian Perubatan Tradisional dan Komplementari Kementerian Kesihatan Blok E, Jalan Cenderasari, 50590 Kuala Lumpur. Tel : 03 - 269 85077 Fax : 03 - 269 11259 Email : [email protected] Laman Web : http://tcm.moh.gov.my
2. Reflexology Association of Malaysia (RAM)
Reflexology Association of Malaysia (RAM)
Email: [email protected]
3. Pusat Latihan Bagi Orang Buta Malaysia (Gurney Training Centre)
Persatuan Bagi Oang Buta Malaysia, P.O Box 10687, 50722 Kuala Lumpur Jalan Tebing, Off Jalan Tun Sambathan 4, 50470 Kuala Lumpur. Tel : 03-22722677 Fax : 03-22722676 Email: [email protected]
Email: [email protected]
viii
10. APPROVAL DATE
The National Skills Development Board (MPKK), Ministry of Human Resources has agreed and endorsed this Standard on GGGGGGGGGGGGG.
11. ACKNOWLEDGEMENT
The Director General of DSD would like to extend his gratitude to the organisations and individuals who have been involved in developing this standard.
ix
12. COMMITTEE MEMBERS FOR JOB ANALYSIS SESSION
FOOT, HAND AND EAR REFLEXOLOGY LEVEL 3
PANEL
1. En Mohd Farid bin A Rahman Acting Secretary Reflexology Association of Malaysia
2. En Isak Ngau
Instructor Reflexology Pusat Latihan Orang Buta Malaysia (Gurney Training Centre) Kuala Lumpur
3. Pn Azmah Binti Duan Instructor and Practitioner Body Cure Reflexology Centre Johor Bahru
4. Pn Cheow Mui Poh Instructor Shen Nong Training Centre Johor Bahru
5. En Anuar Bin Shamsudin
Pegawai Pengesahan Dalaman (PPD) (Reflexology) Academi Harapan Banting Selangor
6. En Ahmad Shukri Bin Abd Aziz Operational & Consultancy Manager HPA Industry (South Department) Muar Johor
7. En. Lee Shau Kee Reflexologist Sheng Nong Training Centre Johor Bahru
8 Dr Zalilah Binti Abdullah
Senior Principle Assistant Director Traditional and Complementary Medicine Division, Ministry of Health Malaysia Kuala Lumpur
9. Cik Ng Angeline
Assistant Director Traditional and Complementary Medicine Division, Ministry of Health Malaysia Kuala Lumpur
FACILITATOR
10. Pn. Siti Rohanah Binti Ahmad Malaysia Academy of Creative Technology Sdn. Bhd.
CO-FACILITATOR
11. Cik Nor Anis Wahyuni Binti Che Dzohir
Malaysia Academy of Creative Technology Sdn. Bhd.
x
13. COMMITTEE MEMBERS FOR UNIT OF COMPETENCY PROFILE SESSION
FOOT, HAND AND EAR REFLEXOLOGY LEVEL 3
PANEL
1. En Mohd Farid bin A Rahman Acting Secretary Reflexology Association of Malaysia
2. En Isak Ngau
Instructor Reflexology Pusat Latihan Orang Buta Malaysia (Gurney Training Centre) Kuala Lumpur
3. Pn Azmah Binti Duan Instructor and Practitioner Body Cure Reflexology Centre Johor Bahru
4. Pn Cheow Mui Poh Instructor Shen Nong Training Centre Johor Bahru
5. En Anuar Bin Shamsudin
Pegawai Pengesahan Dalaman (PPD) (Reflexology) Academi Harapan Banting Selangor
6. En Ahmad Shukri Bin Abd Aziz Operational & Consultancy Manager HPA Industry (South Department) Muar Johor
7. En. Lee Shau Kee Reflexologist Sheng Nong Training Centre Johor Bahru
8 Dr Zalilah Binti Abdullah
Senior Principle Assistant Director Traditional and Complementary Medicine Division, Ministry of Health Malaysia Kuala Lumpur
9. Cik Ng Angeline
Assistant Director Traditional and Complementary Medicine Division, Ministry of Health Malaysia Kuala Lumpur
FACILITATOR
10. Pn. Siti Rohanah Binti Ahmad Malaysia Academy of Creative Technology Sdn. Bhd.
CO-FACILITATOR
11. Cik Nor Anis Wahyuni Binti Che Dzohir
Malaysia Academy of Creative Technology Sdn. Bhd.
xi
14. COMMITTEE MEMBERS FOR UNIT OF CURRICULUM OF COMPETENCY UNIT DEVELOPMENT SESSION
FOOT, HAND AND EAR REFLEXOLOGY LEVEL 3
PANEL
1. En Mohd Farid bin A Rahman Acting Secretary Reflexology Association of Malaysia
2. En Isak Ngau
Instructor Reflexology Pusat Latihan Orang Buta Malaysia (Gurney Training Centre) Kuala Lumpur
3. Pn Azmah Binti Duan Instructor and Practitioner Body Cure Reflexology Centre Johor Bahru
4. Pn Cheow Mui Poh Instructor Shen Nong Training Centre Johor Bahru
5. En Anuar Bin Shamsudin
Pegawai Pengesahan Dalaman (PPD) (Reflexology) Academi Harapan Banting Selangor
6. En Ahmad Shukri Bin Abd Aziz Operational & Consultancy Manager HPA Industry (South Department) Muar Johor
7. En. Lee Shau Kee Reflexologist Sheng Nong Training Centre Johor Bahru
8 Dr Zalilah Binti Abdullah
Senior Principle Assistant Director Traditional and Complementary Medicine Division, Ministry of Health Malaysia Kuala Lumpur
9. Cik Ng Angeline
Assistant Director Traditional and Complementary Medicine Division, Ministry of Health Malaysia Kuala Lumpur
FACILITATOR
10. Pn. Siti Rohanah Binti Ahmad Malaysia Academy of Creative Technology Sdn. Bhd.
CO-FACILITATOR
11. Cik Nor Anis Wahyuni Binti Che Dzohir
Malaysia Academy of Creative Technology Sdn. Bhd.
xii
C
OM
PE
TE
NC
Y
CO
MP
ET
EN
CY
UN
IT
FO
OT
RE
FLE
XO
LOG
Y
HA
ND
RE
FLE
XO
LOG
Y
EA
R R
EF
LEX
OLO
GY
C
OR
E
R
EF
LEX
OLO
GY
PR
OM
OT
ION
AN
D
CLI
EN
T S
ER
VIC
ES
E
LEC
TIV
E
JOB
PR
OF
ILE
CH
AR
T (
JPC
)
SE
CT
OR
M
ED
ICA
L A
ND
PH
AR
MA
CE
UT
ICA
LS
SU
B S
EC
TO
R
HE
ALT
H A
ND
WE
LLN
ES
S S
ER
VIC
ES
/ C
OM
PLE
ME
NT
AR
Y
TH
ER
AP
Y
JOB
AR
EA
F
OO
T,
HA
ND
AN
D E
AR
RE
FLE
XO
LOG
Y
JOB
LE
VE
L T
HR
EE
(3
) JO
B A
RE
A C
OD
E
Fo
ot,
Ha
nd
an
d E
ar
Re
fle
xo
log
y J
ob
Pro
file
Ch
art
xiii
COMPETENCY PROFILE (CP)
Sub Sector
HE
ALT
H A
ND
WE
LL
NE
SS
SE
RV
ICE
S/C
OM
PL
EM
EN
TA
RY
TH
ER
AP
Y
Job Area
FO
OT
, H
AN
D A
ND
EA
RS
RE
FL
OX
OL
OG
Y
Level
TH
RE
E (
3)
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
1.
Foot
Reflexolo
gy.
This
com
pete
ncy u
nit d
escribes the
skill
, know
ledg
e a
nd a
ttitude
req
uirem
ents
in f
oot re
flexolo
gy.
Its
work
in p
rom
ote
rela
xation,
impro
ve
blo
od c
ircula
tion, re
lieve s
tress a
nd
tensio
n. T
he r
eflexolo
gy t
reats
the
who
le p
ers
on b
y f
ocusin
g o
n a
reas
of
the feet up to a
nkle
whic
h
corr
espond t
o d
iffe
rent
org
ans a
nd
syste
ms o
n t
he b
ody.
T
he p
ers
on w
ho is c
om
pete
nt in
foot
reflexolo
gy w
ill b
e a
ble
assess
clie
nt fo
ot re
flexolo
gy r
equirem
ents
,
pre
pare
foot re
flexolo
gy w
ork
are
a,
pre
pare
clie
nt fo
ot re
flexolo
gy,
perf
orm
foot re
flexolo
gy, m
onitor
foot re
flexolo
gy
pro
cedure
, evalu
ate
foot re
flexolo
gy s
erv
ices,
record
reflexolo
gy s
erv
ice a
nd
ma
na
ge
po
st fo
ot
reflexo
log
y
pro
ce
du
re in a
ccord
ance w
ith f
oot
reflexolo
gy p
rocedure
.
1.
Assess c
lient fo
ot re
flexolo
gy
req
uirem
ents
.
2.
Pre
pare
foot re
flexolo
gy w
ork
are
a.
1.1
B
asic
Health I
nfo
rmation is
dete
rmin
ed in a
ccord
ance t
o
guid
elin
es.
1.2
In
dic
ation a
nd
contr
ain
dic
ation o
f fo
ot
reflexolo
gy d
isting
uis
hed.
1.3
T
ype o
f fo
ot re
flexolo
gy
serv
ices
meth
od a
nd
techniq
ues a
re d
ete
rmin
ed in
accord
ance t
o p
rem
ise
polic
ies.
1.4
G
ood c
lienta
l com
munic
ation
is a
pplie
d.
1.5
V
erb
al and n
on v
erb
al
com
munic
ation is a
pplie
d
1.6
T
ypes a
nd u
sag
e of
reflexolo
gy m
ediu
m a
nd tools
are
identified
2.1
F
oot re
flexolo
gy w
ork
are
a is
org
aniz
ed in a
ccord
ance w
ith
org
aniz
ational re
quirem
ents
xiv
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
3.
Pre
pare
clie
nt fo
ot re
flexolo
gy.
4. P
erf
orm
foot re
flexolo
gy.
2.2
W
ork
are
a e
rgonom
ics,
deport
ment and p
ostu
re a
re
pra
cticed.
2.3
F
oot re
flexolo
gy t
ools
, m
ate
rials
, and e
quip
ment
are
arr
ang
ed
2.4
F
ire s
afe
ty a
nd b
asic
first aid
pro
cedure
are
applie
d in
accord
ance w
ith local
auth
ority
req
uirem
ents
2.5
F
oot re
flexolo
gy m
ediu
m a
re
sele
cte
d
2.6
W
ork
pla
ce c
leanlin
ess a
nd
hyg
iene a
re m
ain
tain
ed
3.1
Safe
keepin
g o
f clie
nt
belo
ng
ings is a
dvis
ed in
accord
ance t
o p
rem
ise p
olic
ies.
3.2
Clie
nt fo
ot cle
ansed a
nd
dis
infe
cta
nt
4.1
Rele
vance p
oin
t and r
eflex
zone o
n t
he foot are
identified.
4.2
Rapport
and c
om
munic
ation
are
conveyed c
learly
4.3
Meth
ods a
nd techniq
ue o
f fo
ot
reflexolo
gy a
re d
em
onstr
ate
d in
accord
ance w
ith
xv
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
5.
Monitor
foot re
flexolo
gy
pro
cedure
.
6.
Evalu
ate
foot re
flexolo
gy
serv
ices.
7.
Record
reflexolo
gy s
erv
ice.
com
ple
menta
ry t
hera
py
req
uirem
ents
.
5.1
F
oot re
flexolo
gy c
onducte
d
accord
ing
to tim
e/ dura
tion
allo
cate
d.
5.2
P
ost re
flexolo
gy p
rocedure
s
are
advis
ed
5.3
Chang
es in s
ensory
para
mete
rs d
ete
cte
d
5.4
H
ealin
g c
risis
in r
eflexolo
gy
are
expla
ined
5.5
Code o
f eth
ics a
re e
xpla
ined
6.1
Eff
ectiveness o
f fo
ot
reflexolo
gy a
re c
hecked in
accord
ance w
ith c
lients
re
quirem
ents
. 6.2
Clie
nt
hom
e c
are
guid
elin
es
and p
ractices a
re a
dvis
ed in
accord
ance w
ith c
lient’s n
eeds.
7.1
Responsiv
e f
eedback fro
m
clie
nt
record
ed
7.2
Clie
nt’s d
ocum
enta
tion r
ecord
in
terp
rete
d a
nd u
pdate
d
7.3
Foot re
flexolo
gy p
roducts
are
counte
d, lis
ted, la
belle
d, arr
ang
ed
xvi
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
8.
Manag
e p
ost fo
ot re
flexolo
gy
pro
cedure
and s
tock invento
ry r
ecord
ed
8.1
Foot re
flexolo
gy p
roducts
re
sid
ues a
re c
leaned u
p a
nd
work
pla
ce t
idie
d u
p
8.2
Foot re
flexolo
gy p
roducts
resto
red, counte
d, lis
ted,
reple
nis
hed a
nd a
rrang
ed in
accord
ance w
ith p
rem
ise
invento
ry p
rocedure
s
xvii
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
2.
Hand r
eflexolo
gy.
This
com
pete
ncy u
nit d
escribes the
skill
, know
ledg
e a
nd a
ttitude
req
uirem
ents
in h
and r
eflexolo
gy.
Its
work
in p
rom
ote
rela
xation,
impro
ve
blo
od c
ircula
tion, re
lieve s
tress a
nd
tensio
n. T
he r
eflexolo
gy t
reats
the
who
le p
ers
on b
y f
ocusin
g o
n a
reas
of
the feet w
hic
h c
overs
palm
s a
nd
dors
um
up to w
rist corr
espond t
o
diffe
rent
org
ans a
nd s
yste
ms o
n t
he
body.
T
he p
ers
on w
ho is c
om
pete
nt in
hand r
eflexolo
gy w
ill b
e a
ble
to
assess clie
nt
hand r
eflexolo
gy
req
uirem
ents
, pre
pare
hand
reflexolo
gy
work
are
a,
pre
pare
clie
nt
hand r
eflexolo
gy,
perf
orm
hand r
eflexolo
gy, m
onitor
hand
reflexolo
gy
pro
cedure
, evalu
ate
hand r
eflexolo
gy s
erv
ices ,re
cord
reflexolo
gy s
erv
ice a
nd m
ana
ge
po
st h
and
refle
xo
logy p
roce
du
re
in a
ccord
ance w
ith h
and r
eflexolo
gy
pro
cedure
.
1.
Assess c
lient hand
reflexolo
gy r
eq
uirem
ents
.
2.
Pre
pare
hand r
eflexolo
gy
work
are
a.
1.1
B
asic
Health I
nfo
rmation is
dete
rmin
ed in a
ccord
ance t
o
guid
elin
es.
1.2
In
dic
ation a
nd
contr
ain
dic
ation o
f hand
reflexolo
gy d
isting
uis
hed.
1.3
T
ype o
f hand r
eflexolo
gy
serv
ices
meth
od a
nd
techniq
ues a
re d
ete
rmin
ed in
accord
ance t
o p
rem
ise
polic
ies.
1.4
G
ood c
lienta
l com
munic
ation
is a
pplie
d.
1.5
V
erb
al and n
on v
erb
al
com
munic
ation is a
pplie
d
1.6
T
ypes a
nd u
sag
e of
reflexolo
gy m
ediu
m a
nd tools
are
identified
2.1
H
and r
eflexolo
gy w
ork
are
a is
org
aniz
ed in a
ccord
ance t
o
auth
ority
body in r
eg
ard
of
em
erg
ency p
rocedure
s.
2.2
W
ork
are
a e
rgonom
ics,
deport
ment and p
ostu
re a
re
pra
cticed .
2.3
H
and r
eflexolo
gy t
ools
, m
ate
rials
, and e
quip
ment
are
xviii
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
3.
Pre
pare
clie
nt
hand
reflexolo
gy
4. P
erf
orm
hand r
eflexolo
gy
5.
Monitor
hand r
eflexolo
gy
pro
cedure
.
arr
ang
ed
2.4
F
ire s
afe
ty p
rocedure
and
basic
first
aid
pro
cedure
are
applie
d
2.5
H
and r
eflexolo
gy m
ediu
m a
re
sele
cte
d
2.6
W
ork
pla
ce c
leanlin
ess a
nd
hyg
iene a
re m
ain
tain
ed
3.1
Safe
keepin
g o
f clie
nt
belo
ng
ings is a
dvis
ed in
accord
ance t
o p
rem
ise p
olic
ies.
3.2
Clie
nt
hand c
leansed a
nd
dis
infe
cta
nt
4.1
Rele
vance p
oin
t and r
eflex
zone o
n t
he h
and a
re identified.
4.2
Rapport
and c
om
munic
ation
are
conveyed c
learly
4.3
Meth
ods a
nd techniq
ue o
f hand r
eflexolo
gy a
re
dem
onstr
ate
d in a
ccord
ance
with h
and r
eflexolo
gy
pro
cedure
s.
5.1
H
and r
eflexolo
gy c
onducte
d
accord
ing
to tim
e/ dura
tion
allo
cate
d.
xix
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
6.
Evalu
ate
hand r
eflexolo
gy
serv
ices.
7.
Record
reflexolo
gy s
erv
ice.
5.2
P
ost re
flexolo
gy p
rocedure
are
advis
ed
5.3
Chang
es in s
ensory
para
mete
rs d
ete
cte
d
5.4
H
ealin
g c
risis
in r
eflexolo
gy
are
expla
ined
5.5
Conduct
code o
f eth
ic a
re
expla
ined
6.1
Eff
ectiveness o
f hand
reflexolo
gy in a
ccord
ance t
o
clie
nts
req
uirem
ents
. 6.2
Clie
nt
hom
e c
are
guid
elin
es
and p
ractices a
re a
dvis
ed in
accord
ance w
ith c
lient’s n
eeds.
7.1
Responsiv
e f
eedback fro
m
clie
nt
record
ed
7.2
Clie
nt’s d
ocum
enta
tion r
ecord
in
terp
rete
d a
nd u
pdate
d
7.3
Hand r
eflexolo
gy p
roducts
are
counte
d, lis
ted,
labelle
d,
arr
ang
ed a
nd s
tock invento
ry
re
cord
ed
xx
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
8.
Manag
e p
ost hand r
eflexolo
gy
pro
cedure
.
8.1
Hand r
eflexolo
gy p
roducts
re
sid
ues a
re c
leaned u
p a
nd
work
pla
ce t
idie
d u
p in
accord
ance w
ith p
rem
ise
housekeepin
g p
ractices.
8.2
Hand r
eflexolo
gy p
roducts
resto
red, counte
d, lis
ted,
reple
nis
hed a
nd a
rrang
ed in
accord
ance w
ith p
rem
ise
invento
ry p
rocedure
s
xxi
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
3.
Ears
Reflexolo
gy.
This
com
pete
ncy u
nit d
escribes the
skill
, know
ledg
e a
nd a
ttitude
req
uirem
ents
in e
ar
reflexolo
gy.
It
help
s in c
alm
ing
the m
ind, re
leasin
g
head t
ensio
n,
impro
vin
g b
lood
circula
tion in the h
ead a
nd n
eck
reg
ion w
hic
h h
elp
s t
o r
educe
wrinkle
s t
o e
nhance the c
lient’s
appeara
nce T
he r
eflexolo
gy tre
ats
th
e w
hole
pers
on b
y focusin
g o
n
are
as o
f th
e e
xte
rnal part
of
the e
ar.
T
he p
ers
on w
ho is c
om
pete
nt in
ear
reflexolo
gy w
ill b
e a
ble
to
assess
ear
reflexolo
gy p
rocedure
s,
pre
pare
w
ork
are
a, arr
ang
e c
lient ear
reflexolo
gy,
perf
orm
clie
nt
ear
reflexolo
gy,
monitor
of
clie
nt
ear
reflexolo
gy p
rocedure
, evalu
ate
ear
reflexolo
gy p
rog
ram
,re
cord
re
flexolo
gy s
erv
ice a
nd m
anag
e
post
ear
reflexolo
gy p
rocedure
in
accord
ance w
ith e
ar
reflexolo
gy
pro
cedure
1.
Assess e
ar
reflexolo
gy
pro
cedure
s.
2.
Pre
pare
work
are
a.
1.1
B
asic
Health I
nfo
rmation is
dete
rmin
ed in a
ccord
ance t
o
guid
elin
es.
1.2
In
dic
ation a
nd
contr
ain
dic
ation o
f ear
reflexolo
gy d
isting
uis
hed.
1.3
T
ype o
f ear
reflexolo
gy
serv
ices
meth
od a
nd
techniq
ues a
re d
ete
rmin
ed in
accord
ance t
o p
rem
ise
polic
ies.
1.4
G
ood c
lienta
l com
munic
ation
is a
pplie
d.
1.5
V
erb
al and n
on v
erb
al
com
munic
ation is a
pplie
d
1.6
T
ypes a
nd u
sag
e of
reflexolo
gy m
ediu
m a
nd tools
are
identified
2.1
E
ar
reflexolo
gy w
ork
are
a is
org
aniz
ed in a
ccord
ance t
o
auth
ority
body in r
eg
ard
of
em
erg
ency p
rocedure
s.
2.2
W
ork
are
a e
rgonom
ics,
deport
ment and p
ostu
re a
re
pra
cticed .
2.3
E
ar
reflexolo
gy t
ools
,
xxii
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
3.
Arr
ang
e c
lient
ear
reflexolo
gy.
4. P
erf
orm
clie
nt ear
reflexolo
gy.
5.
Monitor
of
clie
nt ear
reflexolo
gy p
rocedure
.
mate
rials
, and e
quip
ment
are
arr
ang
ed
2.4
F
ire s
afe
ty p
rocedure
and
basic
first
aid
pro
cedure
are
applie
d
2.5
E
ar
reflexolo
gy m
ediu
m a
re
sele
cte
d
2.6
W
ork
pla
ce c
leanlin
ess a
nd
hyg
iene a
re m
ain
tain
ed
3.1
Safe
keepin
g o
f clie
nt
belo
ng
ings is a
dvis
ed in
accord
ance t
o p
rem
ise p
olic
ies.
3.2
Clie
nt
ear
cle
ansed a
nd
dis
infe
cta
nt
4.1
Rele
vance p
oin
t and r
eflex
zone o
n t
he e
ar
are
identified.
4.2
Rapport
and c
om
munic
ation
are
conveyed c
learly
4.3
Meth
ods a
nd techniq
ue o
f ear
reflexolo
gy a
re d
em
onstr
ate
d in
accord
ance w
ith e
ar
reflexolo
gy
pro
cedure
s.
5.1
E
ar
reflexolo
gy c
onducte
d
accord
ing
to tim
e/ dura
tion
allo
cate
d.
xxiii
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
6.
Evalu
ate
ear
reflexolo
gy
pro
gra
m.
7.
Record
reflexolo
gy s
erv
ices
8.
Manag
e P
ost
Ear
Reflexolo
gy
Pro
cedure
.
5.2
P
ost re
flexolo
gy p
rocedure
are
advis
ed
5.3
Chang
es in s
ensory
para
mete
rs d
ete
cte
d
5.4
H
ealin
g c
risis
in r
eflexolo
gy
are
expla
ined
5.5
Conduct
code o
f eth
ic a
re
expla
ined
6.1
Eff
ectiveness o
f ear
reflexolo
gy
in a
ccord
ance t
o c
lients
re
quirem
ents
. 6.2
Clie
nt
hom
e c
are
guid
elin
es
and p
ractices a
re a
dvis
ed in
accord
ance w
ith c
lient’s n
eeds.
7.1
Responsiv
e f
eedback fro
m
clie
nt
record
ed
7.2
Clie
nt’s d
ocum
enta
tion r
ecord
in
terp
rete
d a
nd u
pdate
d
7.3
Ear
reflexolo
gy p
roducts
are
counte
d, lis
ted,
labelle
d,
arr
ang
ed a
nd s
tock invento
ry
re
cord
ed
8
.1 E
ar
reflexolo
gy p
roducts
re
sid
ues a
re c
leaned u
p a
nd
work
pla
ce t
idie
d u
p in
accord
ance w
ith p
rem
ise
xxiv
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
housekeepin
g p
ractices.
8.2
Ear
reflexolo
gy p
roducts
resto
red, counte
d, lis
ted,
reple
nis
hed a
nd a
rrang
ed in
accord
ance w
ith p
rem
ise
invento
ry p
rocedure
s
xxv
CU
Tit
le
CU
Co
de
CU
Des
crip
tor
CU
Wo
rk A
ctiv
itie
s P
erfo
rman
ce C
rite
ria
4.
Reflexolo
gy p
rom
otion
and c
lient
serv
ice.
This
com
pete
ncy u
nit d
escribes the
skill
, know
ledg
e a
nd a
ttitude
req
uirem
ents
of
reflexolo
gy
pro
motion a
nd c
lient
care
serv
ices.
Pro
moting r
eflexolo
gy f
or
clie
nt
care
need t
o b
e p
rovid
ed c
ontinuously
. T
he p
ackag
es p
rovid
ed for
clie
nt
care
have t
o b
e b
eneficia
l and
econom
ical to
the c
lient. T
he
import
ance o
f th
e s
erv
ice n
eed to
be e
xpla
ined a
nd m
ade u
nders
tood
to p
ote
ntial clie
nts
. In
corp
ora
ting
str
ate
gie
s a
nd t
echniq
ues e
nsure
serv
ices r
endere
d w
ill b
e w
ell
pro
mote
d.
The p
ers
on w
ho is c
om
pete
nt in
re
flexolo
gy p
rom
otion a
nd c
lient
care
serv
ices w
ill b
e a
ble
to,
surv
ey
clie
nt’s t
reatm
ent re
quirem
ents
, com
pile
pro
motion p
ackag
es,
assess p
rom
otion p
ackag
es
suitabili
ty a
nd r
ecord
pro
motion
activitie
s d
eta
ils.
in a
ccord
ance w
ith r
eflexolo
gy
pro
motion a
nd c
lient
care
serv
ices
specific
ation
1.
Surv
ey c
lient’s t
reatm
ent
req
uirem
ents
.
2.
Com
pile
pro
motion p
ackag
es.
3.
Assess p
rom
otion p
ackag
es
suitabili
ty.
4.
Record
pro
motion a
ctivitie
s
deta
ils.
1.1
Reflexolo
gy s
erv
ices a
vaila
bili
ty
are
g
ath
ere
d.
1.2
Reflexolo
gy s
erv
ices t
o c
lient
are
described.
1.3
Reflexolo
gy w
elln
ess s
erv
ices
packag
es a
re p
rom
ote
d.
2.1
Clie
nt fe
edback a
re g
ath
ere
d.
2.2
Clie
nt
care
serv
ices a
re
refe
rred.
2.3
Clie
nt tr
eatm
ent re
quirem
ents
are
prio
ritie
s.
2.4
Clie
nt
care
serv
ice
req
uirem
ents
are
revie
wed.
2.5
Clie
nt
care
serv
ice r
eq
uirem
ent
are
docum
ente
d.
3.1
Pro
motion p
ackag
es
eff
ectiveness a
re a
naly
zed
4.1
Clie
nt’s f
eedback is o
bta
ined.
4.2
Pro
motion a
ctivitie
s d
eta
il is
checked
4.3
Pro
motion a
ctivitie
s c
hecklis
t is
com
ple
ted.
4.4
Pro
motion a
ctivitie
s d
eta
il is
docum
ente
d.