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PEOPLE, PROWESS, PROGRESS

PEKERJA SIHAT, PRODUKTIVITI MENINGKAT 30 June 2016

Star Rating will be mandatory

for you to be eligible to

renew your training

providers registration

STAR RATING ASSESSMENT



OLD vs NEW FORM

Improvement

Similar in Context

Classification of components into their respective

section

Marking scheme is the same

Transparent

Guidelines and assistance




STAR RATING FORM

Dateline at 31 AUGUST 2016




STAR RATING SYSTEM FOR TRAINING PROVIDERS

• [email protected]

• [email protected]

• Pls send official letter/ email

IT SUPPORT / eTRIS Assistance

mailto:[email protected]












BRIEFING ON STAR RATING SYSTEM FOR TRAINING PROVIDERS

• This guidelines is to detail out

the criteria for the assessment of

star rating system for training

providers registered with PSMB.




• This guidelines is to detail out

the criteria for the assessment of

star rating system for training

providers registered with PSMB.



STAR RATING

Total Marks Star Rating

86-100 5 Star

71-85 4 Star

56-70 3 Star

41-55 2 Star

36-40 1 Star

35 and below No Star




STAR RATING





SECTION B : CORPORATE STRATEGY

State the corporate strategy of the company with regards to its Vision, Mission, Objectives, Quality Policy and Core Values.

Vision :

Mission :

Objectives :

Quality Policy :

Client Charter/Values :




QUESTION REMARKS SCORE

SECTION A Company’s information No point

SECTION B Corporate strategy 1 point each

Total Maximum Points : 5 points

Evidence Required:

Company Registration Form

HRDF Training Provider Certificate

HRDF Contribution / Levy Statement

Name card of contact person

Company’s vision, mission, objectives, quality policy and client

charter.

Company’s Profile




SECTION C : TRAINING PROGRAMMES

1 Type of programmes offered by

your organisation

2 points for each Certification programme

Total Maximum Points : 10 Points

2 Training Calendar 5 points for “Yes”


3 Training Programme Management

System

5 points for “Yes”


4 Total number of training programmes

conducted in the previous year

A gap increase of 5 points.

Lowest Point : 5 Points

Highest Point : 20 Points

5 Total number of training sessions







SECTION C : TRAINING PROGRAMMES

6

Total number of training

programmes registered

under HRDF’s Scheme

SBL Khas : 10 points each (Max : 60 points)

SMETAP : 2 points each (Max : 10 points)

Apprenticeship/Others : 5 points each (Max : 10 points)


7 Target group

2 points for each HRDF Registered Employer (Max : 20

points)

1 point for each non-HRDF Registered Employer/

Government/Agency/Others (Max 10 points)


8 Effectiveness of training

programmes



9 Model of training

programmes evaluation

5 points for one selected model


10

Please choose the highest

level of evaluation that you

have carried out




Level 4: **Special Point




SECTION C : TRAINING PROGRAMMES (EVIDENCE REQUIRED)

1 Type of programmes offered

by your organisation

List of training programmes offered (classify to

technical and non-technical).

MOU/Collaboration Agreement with Certification

Body (for certification programmes)

Company Profile on Certification Body

2 Training Calendar Training Calendar

3 Training Programme

Management System

Record of all training programmes

Organize curriculum for training programmes

Track certification requirements

Track effectiveness of training programmes

4


programmes conducted in the

previous year A summary of all training programmes and number

of the session conducted in the previous year

Attendance lists for the training programmes 5


sessions




SECTION C : TRAINING PROGRAMMES (EVIDENCE REQUIRED)

6 Total number of training

programmes registered under

HRDF’s Scheme

List of training programmes offered (classify to their

respective HRDF Scheme).

MOU/Collaboration Agreement for SBL Khas,

Apprenticeship Scheme, Logo, SMETAP,

1MOC,1MG, etc.

Letters from HRDF related to all HRDF Scheme

registered programmes

7 Target group

Summary of clients

Letters/invoices/receipts to clients on training

programmes

8 Effectiveness of training

programmes

Brochures/Proposal/Letters that stated that

effectiveness of training programmes will be

conducted

9 Model of training programmes

evaluation Description of model adopted

10

Please choose the highest

level of evaluation that you

have carried out

Pre/Post Test Training Programmes

Effectiveness Tracking Forms (2nd and 3rd level)

Summary of effectiveness of training report




SECTION D : CUSTOMER MANAGEMENT

11 Customer Relationship

Management System



12 Customer Satisfaction Survey 5 points for “Yes”


13 Customer Experience

Management



14 Customers’ testimonial 5 points for “Yes”


15 Website /social media platform 5 points for “Yes”





SECTION D : CUSTOMER MANAGEMENT (EVIDENCE REQUIRED)

11 Customer Relationship

Management System

Customer database

Sales Tracking Record

List of vendors/trainers for training programmes

Sales Sheet for confirmed training programmes

12 Customer Satisfaction Survey Survey report

Survey forms

13 Customer Experience

Management

Reminder to customers on training programmes

Training programmes Learning Group

Relationship management

Track certification achievements

Updates about training programmes

14 Customers’ testimonial A summary of all the customers 'testimonial

Testimonial form

15 Website /social media

platform

Facebook page/website/group for customers to

interact and communicate




SECTION E : CAPACITY AND CAPABILITY BUILDING

16 Venue of training programmes No point given

17 Training facilities and equipment 5 points for each “Yes”


18 Training room/lab/workshop 5 points for each


19 Number of Trainers 2 points each


20 Trainers’ Certifications 2 points each





SECTION E : CAPACITY AND CAPABILITY BUILDING (EVIDENCE REQUIRED)

16 Venue of training programmes List of hotel/training venues used

17 Training facilities and

equipment Physical evidence of each item

18 Training room/lab/workshop Physical evidence of each room

19 Number of Trainers

A summary of all trainers

Trainers’ Appointment Letters/Contract

Summary of Trainers 'Rate/Fees

20 Trainers’ Certifications

A summary of all trainers’ qualifications and TTT

certifications

Trainers 'Individual File

Trainers’ TTT Certificate

Trainers 'Exemption Letters/Certificate




SECTION F : QUALITY SYSTEM

21 Quality System

10 points for “ISO Certification”

5 points for each “Yes”





SECTION F:QUALITY SYSTEM (EVIDENCE REQUIRED)

21 Quality System

ISO Certification (10 Points)

Training Materials for training programmes

Standard Operating Procedures /Process Flow

Improvement Form/ Suggestion Form

Quality Working Group

Award Certificates/Plaque or Trophies




SECTION G : OFFICE MANAGEMENT

22 Number of employees No point given

23 Office items 5 points for “Yes”





SECTION G : OFFICE MANAGEMENT (EVIDENCE REQUIRED)

22 Number of employees Summary of Employees

23 Office items

Organization Chart

Filing Room/Files

Employees Database / Record of Payroll / Wages

Record/ Letter of Employment

Employees Training Needs Analysis, Training

Records, Development Programme

Cleanliness, Tidiness and Labels

Inventory Room

Safety Elements




SECTION H : INDUSTRY ASSOCIATION AND PSMB

24 Member of an association 5 points for “Yes”

Total points : 5 Points

25 PSMB’s Integrity Pledge 10 points for “Yes”

Total points : 10 Points

26 PSMB’s Trainers Conference

in the previous year



27 PSMB’s award? **Special Point

28 Attended any workshop

conducted by PSMB? **Special Point

29 Purchase PSMB’s Employers

Directory from PSMB? **Special Point




SECTION H: INDUSTRY ASSOCIATION AND PSMB (EVIDENCE REQUIRED)

24 Member of an association Membership Certificate / Invoice/ Receipt

25 PSMB’s Integrity Pledge Photocopy of Integrity Pledge

26 PSMB’s Trainers Conference

in the previous year Certificate of Attendance / Invoice / Receipt

27 PSMB’s award? Award Certificates/Plaque or Trophies

28 Attended any workshop

conducted by PSMB? Certificate of Attendance / Invoice / Receipt

29 Purchase PSMB’s Employers

Directory from PSMB? Access to Directory / Invoice / Receipt




SECTION I : OTHERS

30 Value-added services 5 points each





SECTION I: OTHERS (EVIDENCE REQUIRED)

30 Value-added services Any evidence of free talk / Free training / CSR / free

coaching /money-back guarantee and etc.




• The Star Rating scores will be given by PSMB’s appointed Star Rating Inspectors.

• Observation, inquiry and inspection are all primary methods based on the Star Rating Assessment Form.

• The inspectors also will assess a certain number of files selected at random.

• Each inspection ends with an interview.

• The findings of the inspection are fully discussed together with any recommendations.




• The scores and proposed Star Rating will be presented to the Star Rating Award Committee for approval.

• The Star Rating Award Committee will evaluate each Training Provider’s scores to confer the Star Rating.

• The decision from the Star Rating Award Committee shall be final and the matter shall, therefore, be regarded as closed.




OUR TEAM (STAR RATING INSPECTORS)

Mohd Sukri Kamaluddin [email protected]

Syamsuri Sulong [email protected]

Mohd Nur Ain Hassan [email protected]




OUR TEAM (STAR RATING INSPECTORS)

Puan Siti Norzuliana [email protected]

Faiz Latiff [email protected]

30 June 2016

PEMBANGUNAN SUMBER MANUSIA BERHAD (545143-D)

Wisma HRDF, Jalan Beringin, Damansara Heights, 50490 Kuala Lumpur

Tol Free Line: 1 800 88 4800 | General Line: 03-20964800 |

General Fax: 03-2096 4999

HRDF Portal: www.hrdf.com.my | NHRC Portal: www.nhrc.com.my

Facebook: MY HRDF

Mengenai PSMB

Kumpulan Wang Pembangunan Sumber Manusia (KWPSM) ditadbir oleh Pembangunan Sumber Manusia Berhad (PSMB), sebuah

agensi kerajaan di bawah Kementerian Sumber Manusia menerusi Akta Pembangunan Sumber Manusia Berhad, 2001.

Visi KWPSM adalah untuk menjadi daya penggerak latihan dan pembangunan tenaga kerja di samping Misi untuk meningkatkan

pengetahuan, kemahiran dan keupayaan tenaga kerja melalui pengurusan kumpulan wang yang efektif. Objektif KWPSM adalah

untuk menggalakkan majikan yang diliputi di bawah Akta Pembangunan Sumber Manusia Berhad, 2001 untuk melatih semula

dan meningkatkan kemahiran pekerja, perantis dan pelatih bagi memenuhi keperluan pelan perniagaan selaras dengan strategi

pembangunan negara.

PEJABAT CAWANGAN

CAWANGAN UTARA Tingkat 2, Wisma PERKESO

Lebuh Tenggiri 2, Bandar Seberang Jaya

13700 Pulau Pinang

Tel: 04-397 0779, 04-3987350,

04-3980081 & 04-3984697

Fax: 04-3987350 & 04-3987350

CAWANGAN JOHOR No. 50 & 50-01, Jalan Setia 3/7

Taman Setia Indah, Johor Bahru

81100 Johor

Tel: 07-353 8121, 07-353 8131

Fax: 07-353 8217

CAWANGAN MELAKA Lot 4-04, Wisma UTC

Jalan Tan Chay Yan

Off Jalan Hang Tuah

75300 Melaka

Tel: 06-2821537

Fax: 06-2821536

CAWANGAN SABAH Lot B5, Tingkat 5

Bangunan KWSP, Kota Kinabalu

88598 Sabah

Tel: 088-260 114, 088-263 114

Fax: 088-252 114

CAWANGAN SARAWAK Wisma PERKESO

Level 4, Lot 436, Section 54,

No. 52 Travilion Commercial Centre

Padungan

93100 Kuching, Sarawak

Tel: 082-254 721, 082-254 564

Fax: 082-254 795

CAWANGAN PANTAI TIMUR Cawangan Pantai Timur,

Pusat Latihan Hospitaliti Cherating,

Perkampungan Cherating Lama,

26080 Kuantan, Pahang

Tel: 09-5819250

Fax: 09-5819268

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