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STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD. Tender Document Request For Proposal Tender Ref.No. SUD/IT/Resource Dated 15 th April 2011 Inviting tender from reputed Vendors for IT Resource Outsourcing This document and the information contained herein are confidential to and the property of SUD. Unauthorized access, copying and replication are prohibited. This document must not be copied in whole or in part by any means, without the written authorization of SUD. This document should be used only for intended purpose purported by the non-disclosure agreement signed by you or your representative organization. Last date of submission of Tender : 26 th April 2011 Star Union Dai-ichi Life Insurance Company Limited 11th Floor, Raghuleela Arcade, IT Park, Sector 30A, Opp. Vashi RailwayStation, Vashi Navi Mumbai 400703 Tele : 022 39546230/6231 Email : [email protected] [email protected] Website : www.sudlife.in

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STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Tender Document Request For Proposal

Tender Ref.No. SUD/IT/Resource Dated 15th April 2011

Inviting tender from reputed Vendors for IT Resource Outsourcing This document and the information contained herein are confidential to and the property of SUD. Unauthorized access, copying and replication are prohibited. This document must not be copied in whole or in part by any means, without the written authorization of SUD. This document should be used only for intended purpose purported by the non-disclosure agreement signed by you or your representative organization.

Last date of submission of Tender : 26th April 2011 Star Union Dai-ichi Life Insurance Company Limited

11th Floor, Raghuleela Arcade, IT Park, Sector 30A,

Opp. Vashi RailwayStation, Vashi Navi Mumbai 400703 Tele : 022 39546230/6231

Email : [email protected] [email protected]

Website : www.sudlife.in

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

TENDER NOTICE

Notice for Inviting tender

FromReputed vendors for

IT Outsourced Resourcesto SUD Life Insurance Company Ltd

Star Union Dai-ichi Life Insurance Company Ltd. (SUD) is a joint venture between Bank of India & Union

Bank of India, India's leading public sector banks and Dai-ichi Mutual Life Insurance, one of the top ten

world leaders in insurance which has been incorporated with the primary objective of carrying out life

insurance business in India.

This Request for Proposal (RFP) is to invite proposals from Bidders for IT Resources for Star Union Dai-

ichi Life Insurance (SUD LIFE) at Mumbai. Detailed JDs for the IT Resource have been given in section 2 of

this document.

The Bidding Document may be obtained from the Company as under or downloaded from the Website

http://www.sudlife.in and the bid should be submitted to the office of Star Union Dai-ichi Life Insurance

Company Limited , 11th Floor, Raghuleela Arcade, IT Park, Sector 30A, Opp. Vashi Railway.Station, Vashi

Navi Mumbai 400703

For queries and clarification regarding the RFP please feel free to contact us on the above mentioned

address or telephone number or e-mail id.

Please note that all the information desired needs to be provided. Incomplete information may

lead to non-selection.

Date of Float of RFP 15th April 2011

Last date for requesting any clarification

25th April 2011

Last Date and Time for Receipt of Bids at SUD life

(Address as given below)

26th April 2011 1700 hrs

Date and Time of opening of Technical Bids

28th April

Date and time of opening of Price Bids 3rd May 2011

Award of Project 10th May 2011

Start of Project 15th May 2011

Contact Person Harnath Babu (Head – IT)

Manish Mimani (Sr. Manager – IT)

Address for Communication and submission of bid Star Union Dai-ichi Life Insurance

Company Limited, 11th Floor,

Raghuleela Arcade, IT Park, Sector 30A,

Opp. Vashi Railway. Station, Vashi Navi

Mumbai 400703

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

SUD Life reserves the right to change the dates mentioned above or in the RFP, which will be

communicated.

DISCLAIMERS

The information contained in this Request for Proposal (RFP) document or information provided

subsequently to bidder(s) or applicants whether verbally or in documentary form by or on behalf of SUD

Life is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other

terms and conditions subject to which such information is provided. This RFP is neither an agreement

nor an offer and is only an invitation by SUDlife to the interested parties for submission of bids. The

purpose of this RFP is to provide the bidder(s) with information to assist the formulation of their

proposals. This RFP does not claim to contain all the information each bidder may require. Each bidder

should conduct its own investigations and analysis and should check the accuracy, reliability and

completeness of the information in this RFP and where necessary obtain independent advice. SUDLife

makes no representation or warranty and shall incur no liability under any law, statute, rules or

regulations as to the accuracy, reliability or completeness of this RFP. SUD Life may in its absolute

discretion, but without being under any obligation to do so, update, amend or supplement the

information in this RFP.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

SECTION 1 - ELIGIBILITY CRITERIA

1.1 Eligibility

The bidder should either have its own IT Services or it should have a consortium to provide an

arrangement with anIT Resource service provider for providing such services.

The bidder can have a partner / consortium to provide necessary services as mentioned above.

The Bidder should have experience in providing the IT Resource Services and the same should

continue to be in successful operation for minimum 5 of similar or higher capacity in the last five

years of companies having a PAN India presence.

The bidder can bid for one or more than one IT Resource positions (Refer Section 2 for Job

Descriptions)

The bidder must registering profits for last three years.

The bidder should have permanent office in Mumbai.

Financial statements i.e. Audited Balance sheet and Profit & Loss accounts for last three years of

the bidder and consortium partners, if any will have to be submitted.

All systems and related services to be supplied under the Contract shall have their origin in

countries allowed as per Import Trade Control Regulations in India.

“Origin” means the place where the products are produced or the place from which the related

services are supplied.

The origin of products and services is distinct from the nationality of the Bidder.

1.2 Supplier’s Other Project Requirements

The Bidder should enclose details of at least two projectsimplemented of similar size with the

Technical Bid giving the following details.

Name of the Client

Number of locations

Nature of the Project

Scope of the Project

Project Deliverables

Date of award of Contract

Date of commencement of the Project

Date of successful commissioning of the Project (Pilot / Live)

Name of the person who can be referred to from Clients' side, with Name, Designation, Postal

Address, Contact Phone and Fax numbers, E-Mail IDs, etc. (Attach copies of purchase orders)

(Above Details are MANDATORY and to be included in technical bid. Without the above details,

the Bid is liable to be rejected)

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

SECTION – 2

PART – A

Resource type Required count

Java Developers 5

Tech Lead Java 1

Dot Net developers 2

Software Tester(functional) 3

Business Intelligence /BI Tester 1

SQL DBA 1

AS 400 Admin 2

Application Support Engineer 2

BI developers: 2

Business Analyst 1

Sr. MS Admin 1

Networks Admin 1

PART – B: JDs for IT Resource

JAVA DEVELOPERS

2-6 years programming and design experience in Java/J2SE, J2EE, FTL, ajax

Should be highly analytical and technologically savvy, with strong problem-solving skills.

Should have end-to-end experience in Planning, organizing and implementation of IT

project till commissioned.

Expertise in JavaScript , HTML, JSP, Struts is a must.

Database experience with using SQl/TSQL, Microsoft SQL Server

The ability to pay close attention to detail, develop creative solutions for complex and

abstract problems and concentrate for long periods of time are qualities that employers

seek in Java developers.

Environment: Window, Linux, JBOSS, Tomcat or any other app server

Tools: Eclipse, J2EE development environment/ Development Environment, SVN

Tech Lead Java:

4-8 years programming and Application Design experience in Java, J2EE

Knowledge and Experience in use of JMS (and MDB), JAXB.

Database experience with using SQL/TSQL.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Experience in use of XML for data exchange/Data transformation

Tools: Eclipse, J2EE development environment/ Development Environment

Environment: Window, Linux, JBOSS, Tomcat or any other app server

Relational mapping framework: Hibernate

Domain Preferable: Insurance.

Should have good written and verbal communication skills.

Should have followed structured development processes and should have end-to-end

experience in Planning, organizing and implementation of IT project till commissioned.

Dot Net developers :

2-4 years programming and design experience in .NET, C#, ASP.NET, SQL, ajax (only web

technologies)

Must be well conversant with

Thorough understanding of .net frameworks.

Database experience with using SQL.

Experience in coding and analyzing application software.

Work on design, develop & Enhance software application.

Environment: Windows

Domain Preferable: Insurance.

Should have good written and verbal communication skills.

Should have followed structured development processes.

Software Tester (functional) :

2-4 year of experience in writing test cases and test plans for the project.

Should have Executed test cases.

Investigated potential defects and discussed them with developers.

Logged defects during the test execution phase.

Reported test results to the project manager participated in business requirements

review sessions with the peers and business users.

Organized and participated in test plans walkthroughs.

Tested the application in functional and system integration testing

Wrote traceability matrix to reflect test coverage

Prioritized test requirements and organized test cases accordingly

Acted as subject expert matter in the functionality assigned for the Project

Domain Preferable: Insurance and BFSI

Should have good written and verbal communication skills.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Business Intelligence /BI Tester:

2 Years of Experience testing products built in Microsoft SQL Server and the Microsoft

Business Intelligence Stack (database engine, SSRS, SSAS and SSIS).

Strong functional and automated testing, test strategy and planning, writing detailed

test cases based on user scenarios and deep technical knowledge.

Candidate should demonstrate expertise with Transact-SQL (T-SQL), Stored Procedures,

Triggers, Replication, DTS, Query tuning and optimization and other advanced SQL

Server features to implement distributed and partitioned databases.

Experience with Data-warehousing, Reporting and/or Business Intelligence Applications.

Familiarity with white-box (unit, integration and system level) and black-box testing.

Working on at least one software engineering test tool e.g. QTP.

Must be able to create a complex SQL code in order to validate data.

Domain Preferable: Insurance and BFSI

SQL DBA :

4-6 Years of Experience as SQL DBA.

Responsible for supporting the SQL Server databases and ensuring their performance,

availability and security

Responsible for data modeling/ tuning to database Administration

Responsible for performing database design and implementation tasks including design

database naming convention and physical storage configuration, perform database

export and import, data migration/ conversion and database performance tuning,

develop data dictionary documentation, execute full data conversion and troubleshoot

application database issues (identify database server issues vs. application issues) and

maintain large databases (gb-terabytes of data).

Responsible for ensuring availability and performance of the databases that support the

system.

Work to ensure that the associated hardware resources allocated to the databases and

to ensure high resilience and performance tuning.

To proactively monitor the database systems to ensure secure services with minimum

downtime (both SQL Server and Oracle interface).

Responsible for providing trend analysis to management team to enable them to make

informed decisions regarding resource management.

Responsible for troubleshooting and problem solving of SQL and Oracle development.

Responsible for improvement and maintenance of the databases to include rollout and

upgrades.

Responsible for implementation and release of database changes according to agreed

timescales and costs.

Must have experience in clustered environment.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

AS 400 Admin:

3 to 6 yrs of relevant exp in AS/400 system admin, control and support

Prior experience of administering Life Asia software is a must.

Required skill as: AS400, system admin.

Requires technical skill in Query 400, SQL, Windows, Windows-NT, SQL Server, will be an

added advantage.

With strong communication and interpersonal skill

Service oriented with good sense of urgency in delivering support services

Must be a good team player and can work independently as well

Application Support Engineer:

2-4 years Experience of working in applications support.

Fundamental understanding of .NET applications and functionality.

Broad understanding of Microsoft Office products.

Experience of MS SQL Server in a working environment, including sound knowledge of

constructing complex SQL queries.

Practical knowledge of the Windows desktop environment.

Enjoy working with users and helping them to make the most of technology in order to

provide a good service to their customers.

BI developers:

4-6 Years of Experience as BI Developer.

Must have strong skills in Microsoft SQL Server 2005/2008 including.

a) SQL Server Integrated Services (SSIS)

b) SQL Server Analysis Services (SSAS)

c) SQL Server Reporting Services (SSRS)

d) ProClarity

Experience in the design and implementation of ETL processes.

Experienced in developing Business Intelligence solutions (reports, dashboards, scorecards) using Microsoft SSRS, SSAS, and MDX in a data warehousing environment.

Ability to perform detailed data analysis (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples).

Advanced knowledge of and OLAP/MOLAP technologies and dimensional modeling, including applicability to various reporting problems.

Knowledge of any of the following would be advantageous:

a) BI Tools including ProClarity, MS Performance Point

b) MS Visual Studio;

c) MS SharePoint;

d) Data Warehousing methodologies

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Business Analyst:

An Engineering Graduate / Post Graduate with minimum experience of 6-8 years as Business

Analyst in Life Insurance domain.

Experience of working with Insurance companies or IT companies is a must

Business data modeling and process modeling.

Design, develop and build of business process and content

Solid understanding of SDLC.

Certifications such as fellow (III), FLMI or an MBA from reputed universities would be an added

advantage.

Sr. MS Admin:

Minimum 4+ year of experience in Microsoft System AD administration

Sound knowledge of LAN/WAN/MS enterprise server 2003/2008 , MS enterprise exchange 2007/2010

Manage 24 X 7 Data Center, DC Inventory/Security Management.

Server Installation , provisioning & Performance Management

Definition and implementation of backup and restoration procedures.

Management & renewal of MS licenses for various products.

MCSE certification would be an added advantage Networks Admin:

Minimum 4+ year of experience in Network administration

Sound knowledge and management experience of LAN/WAN/firewall (CISCO ASA, Checkpoint etc), EPABX, and UPS etc.

Designing, Installation & Management of LAN & WAN Networks across the organization (MPLS/ Leased Lines).

IP Address Management & DC Network management

Network Asset , security management ,Branch Rollout & Vendor management

CCNA/CCNP certified candidate would be preferred

Note: All the resources will be interviewed before deputation at SUD site.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Part - B : Vendor Details to include

Vendor submission guidelines

1. Project Methodology

Project plan / methodology in terms of onsite or offsite support etc. Overall timelines for setting up Intermediate deliverables and phasing. The vendor must provide backend support to onsite deployed resources. Ensure documentation/ knowledge retain for addressing attrition. Please attach sample resumes of resources who are probable to be deployed for the project.

2. Client Base

Total number of Outsourcing Contracts?

Current number of Outsourcing Contact in progress

Average number of Resources per Client?

How many new customers signed up during the previous year?

No of Client of BFSI Segment (In India)

No of Client of Life Insurance Segment (In India)

Client Reference from Life Insurance Companies (Minimum 3 Reference)

3. Company Information, Support and Development

Total number of employees?

Provide the total no of Employees JD wise in the below format

Total number of office locations (domestic to corporate office)?

Year company was established

What is the ratio of technical support staff to the number of installations?

What percentage of the vendor's total staff is engaged in technical support?

What percentage of the user base has full maintenance contracts?

How many technical staff is engaged in development of the system?

What percentage of the vendor's total staff is engaged in technical development?

Resource Availability for project implementation and ongoing support.

Support Centers (preferably, Mumbai based).

Contractual Issues

Security and confidentiality clause

Liability clause

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Exclusivity clause

Statutory obligations clause

4. Revenue

Please provide the most recent fiscal year revenues

Previous year revenues

1 year growth percentage

5 year growth percentage

Amount allocated to R&D most recent fiscal year

Amount allocated to R&D previous fiscal year

Part - C : Weightage

Following is the weightage that will be given to the points in this section

Criteria Weight age

Project Methodology 30%

Client Base and Referrals 40%

Company Information & Revenue 30%

Minimum Cut – Off : 80%

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

SECTION 3 - INSTRUCTIONS TO VENDORS

Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its Bid, and Star Union

Dai-ichi Life Insurance will be in no case be responsible or liable for these costs, regardless of the

conduct or outcome of the Bidding process.

Submission of Proposals (Methodology)

The Proposal shall be submitted in two separate envelopes – Part I covering the Technical, and Masked

Commercial and Qualification aspects hereinafter referred to as “Technical Proposal” and Part II

covering only the price schedules hereinafter referred to as the “Price Proposal”. The two parts should

be in two separate covers each super scribed with the name of the Project “Proposal for IT Resource

Outsource“as well as “Technical Proposal” and “Price Proposal” as the case may be.

Documents comprising the Technical Proposal Envelope, should:

Comply with the TCC (Section 4)

Comply with the Technical Specifications of each item (Section 2)

(Provide details of with respect to the Service and Support details (Section 2)

Be accompanied by duly filled in Proposal Form (FORM-1). The form must be duly signed by the

vendor.

Masked price – Form 3 (containing all the information except the prices)

Note: Any Technical Proposal not containing the above will be rejected.

Any Technical Proposal containing any price information will be rejected.

Price Proposal Envelope should be accompanied by duly filled in Proposal Forms (FORM 2) AND (FORM

3). The vendor must duly sign the forms.

The vendors shall seal the “Technical Proposal” and “Price Proposal” separately and the same shall:

Be addressed to SUD at the address given; and

Bear the Name “PROPOSAL FORIT Outsourced Resources”

Proposals must be received by SUD at the address specified, not later than the date & time specified in

Request for Proposal.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

SECTION 4 - TERMS AND CONDITIONS OF CONTRACT (TCC)

1. Definitions

In this Contract, the following terms shall be interpreted as indicated:

“SUD” means the Star Union Dai-ichi Life Insurance Company Ltd.

“The Services” means those services any other incidental services, such as installation,

commissioning, provision of technical assistance, training and other such obligations of the

Supplier covered under the Purchase Contract;

“TCC” means the Terms and Conditions of Contract contained in this section;

“The Supplier” or “the Vendor” means the individual or firm supplying or intending to supply the

Goods and Services under this Contract; and

“The Project Site” means corporate office/Head Office/various administrative offices of SUD.

2. Country of Origin

All Services and related services to be supplied under the Contract shall have their origin in

eligible source countries, as per the prevailing Import Trade Control Regulations in India.

For purposes of this clause, “origin” means the place where the Services are produced, or the

place from which the related services are supplied.

3. Standards

The Services supplied under this Contract shall conform to the standards mentioned in the

Technical Specifications, and, when no applicable standard is mentioned, to the authoritative

standards appropriate to the Services‟ country of origin. Such standards shall be the latest

issued by the institution concerned.

4. Use of Contract Documents and Information

The Supplier shall not, without SUD prior written consent, discloses the Contract, or any

provision thereof, or any specification, plan, drawing, pattern, sample or information furnished

by or on behalf of SUD in connection therewith, to any person other than a person employed by

the Supplier in the performance of the Contract. Disclosure to any such employed person shall

be made in confidence and shall extend only as far as may be necessary for purposes of such

performance.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

The Supplier shall not, without SUD‟s prior written consent, make use of any document or

information enumerated in this document except for purposes of performing the Contract.

Any document, other than the Contract itself, shall remain the property of SUD and shall be

returned (in all copies) to SUD on completion of the Supplier’s performance under the Contract,

if so required by SUD.

5. Delivery and Documents

IT Services shall commence within 2weeks from the date of purchase Order.

Vendor has to ensure proper documentation of the Project and all the codes , design, documents etc

delivered will be proprietary to SUD Life.

6. User Training

The supplier will provide the necessary user training required for proper usage of the software

to their IT Resource and required personnel of SUD.

7. SLA

SLA will be defined mutually at the time of award of contract.

8. Payment Schedule

Payment shall be made in Indian Rupees on in the following manner:

Monthly T&M Basis after taking approval of attendance from SUD Life.

8. Prices

Prices payable to the Supplier as stated in the Contract shall be firm and not subject to adjustment

during performance of the Contract, irrespective of reasons whatsoever, including exchange rate

fluctuations, changes in taxes, duties, levies, charges etc.

9. Change Orders

9.1 SUD may, at any time, by a written order given to the Supplier, make changes within the general

scope of the Contract in any one or more of the following:

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

Specifications;

The Services to be provided by the Supplier.

9.2 If any such change causes an increase or decrease in the cost of, or the time required for the

Supplier’s performance of any provisions under the Contract, an equitable adjustment shall be made in

the Contract Price or delivery schedule, or both, and the Contract shall accordingly be amended. Any

claims by the Supplier for adjustment under this clause must be asserted within 7 days from the date of

Supplier’s receipt of SUD‟s changed order.

11. Taxes and Duties

11.1 Tax deduction at Source: Wherever the laws and regulations require deduction of such taxes at the

source of payment, SUD shall effect such deductions from the payment due to the Supplier. The

remittance of amounts so deducted and issuance of certificate for such deductions shall be made by

SUD as per the laws and regulations in force. Nothing in the Contract shall relieve the Supplier from his

responsibility to pay any tax that may be levied in India on income and profits made by the Supplier in

respect of this contract.

12. Award Criteria

The SUD will award the Contract to the successful Bidder, out of the Bidders who have responded to

SUD's Invitation for Quotation, who has been determined to qualify to perform the Contract

satisfactorily, and whose Bid has been determined to be substantially responsive, and is the lowest

evaluated Bid. Contract will applicable for one year only.

13. Repeat Orders

After a Purchase Contract is awarded to a Supplier, SUD may, at his discretion, award further Purchase

Contracts to the same Supplier for all/some of the Services originally quoted by him at the

same/reduced prices up to a period of one year from the date of the first Purchase Contract without

calling for fresh quotations

14.SUD’s Right to Reject Any or All Bids

SUD reserves the right to accept or reject any Bid, and to annul the Bidding process and reject all Bids at

any time, without thereby incurring any liability to the affected Bidder or Bidders or any obligation to

inform the affected Bidder or Bidders of the grounds for SUD‟s action.

15. Termination

SUD reserves the right of termination of contract by giving a notice period of 30 days only.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

SECTION 5 - TECHNO - COMMERCIAL SCORING

The commercial bid of the technically shortlisted bidders will be opened and the bidders will be ranked

as L1, L2, L3, etc on the basis of their prices offered (final offered price will be calculated on the basis of

weighted average of prices for various items mentioned in BOM).

There would be a weight-age of 60% to the Technical score and 40% for the Commercial price. The

maximum marks (Total score) for Technical and Commercial proposals would be 100. It would be

normalized as under for each bidder:-

Total Score = 0.6 x T (s) + 0.4 x F(s)

Where;

F(s) = (LP / BP) x 100

Acronyms:

T(s) stands for technical score out of 100 for the bidder.

F(s) stands for percentage of a bidder’s commercial price compared to the lowest quoted price

among the bidders whose commercial bids are opened.

BP stands for Bidder’s price.

LP stands for lowest price among all the bidders.

The proposals will be ranked in terms of Total Scores arrived at as above. The proposal with the highest

Total Score will be considered first for award of contract and will be invited for price and contract

negotiation.

The bidders are requested to note the following:

(i) Strictly conforming to the specifications as mentioned in the Tender should be quoted.

(ii) Total unit cost to SUD will be decided on the basis of unit cost of IT Resources.

(iii) All standard (default) items / components and optional items / components, if any, should be

separately and clearly mentioned. Detailed cost breakup should be furnished in the Price

Schedule as per the format prescribed.

(iv) Technical specifications of the Services offered (against the requirements specified) as well as

the Technical Details (in the prescribed format) should be furnished along with the Bid, for all

the standard and optional items if any offered. Otherwise the offer would be treated as Non-

responsive.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

(v) Detailed supporting documentation (in English language) specific to the solution and other

optional/dependent components should be submitted along with the offer. Otherwise the offer

would be treated as Non-responsive.

(vi) Any deviation from the services offered should be separately brought out explicitly, in the

column provided for this purpose.

(vii) SUD reserves the right to accept or reject in part or full, any or all the offers without assigning

any reasons thereof.

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

FORM 1 PROPOSAL FORM (TECHNICAL PROPOSAL)

(To be kept in the Technical Proposal Envelope) Date:.............................. To: The Chief Executive Officer, Star Union Dai-ichi Life Insurance Company Limited 11th Floor, Raghuleela Arcade, IT Park, Sector 30A, Opp Vashi Rly Stn., Vashi Navi Mumbai 400703 Gentlemen, Re: Request for Proposal for IT Resource Outsource Having examined the Proposal Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to supply and deliver services, in conformity with the said Proposal documents. We undertake, if our Proposal is accepted, to deliver IT Resource as per the Section 2. We agree to abide by the Proposal and the rates quoted therein. Until a formal contract is prepared and executed, this Proposal, together with your written acceptance thereof and your notification of award, shall constitute a binding Contract between us. We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”. We understand that you are not bound to accept the lowest or any Proposal you may receive. Dated this ....... day of ............................ 20….. _________________________________ ________________________________ (signature) (in the capacity of) Duly authorized to sign Proposal for and on behalf of _________________________________*****

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

FORM 2

PROPOSAL FORM (PRICE PROPOSAL)

(To be kept in the Price Proposal Envelope) Date: …………….....

To: The Chief Executive Officer, Star Union Dai-ichi Life Insurance Company Limited 11th Floor, Raghuleela Arcade, IT Park, Sector 30A, Opp Vashi Rly Stn., Vashi Navi Mumbai 400703 Gentlemen,

Re: Request for Proposal for IT Resource Outsource Having examined the Proposal Documents, the receipt of which is hereby duly acknowledged, we, the undersigned, offer to deliver services, in conformity with the said Proposal documents for the sum of .....................(Total Proposal amount in words and figures) or such other sums as may be ascertained in accordance with the Schedule of Prices attached herewith and made part of this Proposal. We undertake, if our Proposal is accepted, to deliver, install and commission the system in accordance with the delivery schedule specified in clause Section2. We agree to abide by the Proposal and the rates quoted therein for the orders awarded by SUD. Until a formal contract is prepared and executed, this Proposal, together with your written acceptance thereof and your notification of award, shall constitute a binding Contract between us. We undertake that, in competing for (and, if the award is made to us, in executing) the above contract, we will strictly observe the laws against fraud and corruption in force in India namely “Prevention of Corruption Act 1988”. We understand that you are not bound to accept the lowest or any Proposal you may receive. Dated this ....... day of ............................ 20…. _________________________________ ________________________________ (signature) (In the capacity of) Duly authorized to sign Proposal for and on behalf of _________________________________****

STAR UNION DAI-ICHI LIFE INSURANCE CO. LTD.

FORM 3

Date: …………….....

Masked Price Format

S No. Nature of Job (JDs) Price per Man-Month (INR)

1 Java Developers

2 Tech Lead Java

3 Dot Net developers

4 Software Tester(functional)

5 Business Intelligence /BI Tester

6 SQL DBA

7 AS 400 Admin

8 Application Support Engineer

9 BI developers:

10 Business Analyst

11 Sr. MS Admin

12 Networks Admin

NOTE: Any special condition to be mentioned in Price Proposal Form.