Vision: 80% of Global passengers will be offered a complete suite of self-service options

Fast Travel Program

CONTROL CHOICECONVENIENCE


Vision: 80% of Global passengers will be offered a complete suite of self-service options

Fast Travel Program

Mandatory Optional


New Implementations LHR T2


Fast

Tra

vel A

irlin

es

% of A

irline Passengers offered w

ith Fast Travel

SK - Scandinavian Airlines Systems 90.01%QF - Qantas Airways Ltd. 80.83%AC - Air Canada 71.56%AF – Air France 70.35%HA – Hawaiian Airlines 69.76%NZ – Air New Zealand 68.34%LX – Swiss 62.52%AA – American Airlines 61.29%AY – Finnair 55.27%AS – Alaska Airlines 53.59%SN – Brussels Airlines 52.83%IB – IBERIA 52.35%LH – Deutsche Lufthansa AG 52.01%TF – Malmo Aviation 49.95%OS – Austrian 49.83%EY – Etihad 49.34%CX – Cathay Pacific 48.62%KL – KLM Royal Dutch Airlines 48.60%


How many passengers are offered FT ?

Today 2015


Facilitation Projects

Security Access and Egress Automated Border Control



Security Access & Egress


Security Access & Egress Roadmap 2014

VisitedConfirmedTarget

RP 1701h Updated and

submitted to JPSC

10recommendations

provided on average

35Airport data

analyzed

213Average throughput

per hour

SAE visited Airports http://www.iata.org/whatwedo/stb/maps/Pages/security-access-egress.aspx


Airports visited Solutions implemented


Security Access & Egress Roadmap 2015

Analyze airport data

Update Implementation Guide

Update RP

Conduct Case Studies


Automated Border Control


Automated Border Control Roadmap 2014

ImplementationsTarget

Publications: Implementation Guide 4 Case studies

Airports with Automated Border Control http://www.iata.org/whatwedo/stb/maps/Pages/passenger-facilitation.aspx


Airport: OSL – Oslo Based on: eMRTDEligibility: EEC Member StatesBiometrics used: FaceLocation: Arrival

135 Airports / 43 Governments / 173 Kiosk Types


Conduct worldwide campaign Enhance interactive map

Add terminals and number of ABCs installed Evaluate user capabilities

Maintain Implementation Guide as neededMonitor mobile passport control

pilot project at ATL with US CBP and DL (US citizen only) passenger provide passport details through mobile phone app

up to 4 hours before landing Ok to proceed to baggage claim is received upon landing

Automated Border Control Roadmap 2015

New Projects Update


Customer Contact Information Project ObjectiveEnable pro-active and real-time operational notifications by developing standards and recommended practices for customer contact detail

New dedicated SSR element for contact information in A4A-IATA Reservation Interline Messaging Procedures – Passenger [AIRIMP] Section 3.20.1 & 3.20.2

RP1770 Code of Reservation Ethics, Passenger Services Conference Resolutions Manual (PSCRM)

Passenger Agency Conference Resolution 830d


Effective 1 Jan 2014


Implementation status The CTC-E,M,R SSRs were deployed by four GDSs (Amadeus, Abacus, Travelport and Sabre) and communicated to Agents and AirlinesIn addition the SSRs will be implemented in the Amadeus Automated Customer Contact (AACC) product as of Jan 2015


Implementation status


Type of Operational Notifications sent by AirlinesDelay and cancellation

Schedule change

Check-in open/Auto check-in

Seat change

Gate change

Bag delivery update

Flight diverted

Other (security alert, lostconnection, upgrade)


Automated Check-in Project

Preferred method to check-in

Source: 2014 IATA Global Passenger Survey


Automated Check-in Project ObjectiveOffer more convenience by removing the need for check-in from the front end passenger experience

Industry business case – USD 500 million of cost benefit Industry standards enabling auto check-in for travel agent bookings endorsed:

ACKI SSR - Passenger opt-in and boarding pass delivery method ACKI indicator in scheduling mode

Proposal to ICAO DGR Panel to introduce provisions for automated check-in


Implementation status


Thank you!

Dimiter ZaharievDevelopment Manager

International Air Transport Association [email protected]

Hugh BestProject Manager, Fast Travel


Lisa Angiolelli-MeyerProject Manager, Passenger Facilitation



star updated 2014

Documents