starcom21 user group meeting - motorola solutions€¦ · starcom21 - overview • system...

STARCOM21 User Group Meeting

April 4th, 2017 MOTOROLA SOLUTIONS

• Welcome

• What’s NEW in Motorola (30 min)

• MTUG Presentation (15 min)

• Starcom21 Update (20 min)

• Mobility 101 (20 min)

• Lunch

• Radio Management Demo (60 min)

• Genesis GPS Demo

• (Back of Room)

• Command Central Vault Demo

• (Back of Room)

Agenda

2017 MR LAYOUT

ALI KAPADIA TERRITORY VICE PRESIDENT

3M RADIOS RADIO IS A CRITICAL TOOL FOR

RESPONDERS TODAY

550 TRUNKED

SYSTEMS

90 COUNTRIES

2,000 CONVENTIONAL

SYSTEMS

MISSION CRITICAL RADIO TO RADIO

CONSUMER-GRADE DEVICE

LAND MOBILE RADIO 3G/4G BROADBAND CARRIER

COMMUNICATIONS TODAY

Designed for

Public Safety

Designed for

Consumer

ADDING DATA: PUBLIC SAFETY LTE

PUBLIC SAFETY LTE WILL GROW 60% BETWEEN 2014 AND 2020 4 MILLION PRIVATE LTE PUBLIC SAFETY SUBSCRIBERS PREDICTED WORLDWIDE BY 2020

4 million

by year 2020

PUBLIC SAFETY

MOBILE BROADBAND



LAND MOBILE RADIO

3G/4G BROADBAND

CARRIER

TOMORROW: PUBLIC SAFETY LTE ADOPTION

PUBLIC SAFETY

MOBILE BROADBAND

SPECIALIZED DEVICES



COLLABORATING DEVICES

LAND MOBILE RADIO PUBLIC SAFETY

MOBILE BROADBAND

3G/4G BROADBAND

CARRIER

SPECIALIZED SMARTPHONE

DEVICES

TOMORROW: INTEGRATED COMMUNICATIONS

CONVERGED COMMUNICATIONS PLATFORM

71% want to communicate across

devices & networks today

PS LTE

CARRIER LTE LMR

INTELLIGENT MIDDLEWARE AND INTERFACES

INTELLIGENT MIDDLEWARE LAYER

VOICE

PRIORITY MESSAGING MAPPING

IDENTITY GROUPS LOCATION

CONTEXT ADDRESS BK SECURITY

INFORMATION DELIVERED ON THE BEST AVAILABLE NETWORK

13

INTEROPERABLE APPS: SHARED DATA POOL

CALL INTAKE

RECORDS

DISPATCH

ANALYTICS

FIELD APPS

14

IN THE FIELD IN THE COMMAND CENTER

FROM “WHAT HAS HAPPENED” TO “WHAT SHOULD WE DO”

15

RECORDS

DISPATCH DATA

BETTER

PATROL

ROUTES

LIVE AND

HISTORICAL DATA

HOT SPOTS INDICATE UP TO

30% OF NEXT DAY’S CRIME

SAFER

NEIGHBORHOODS

PRE-INCIDENT INTELLIGENCE

MID-INCIDENT COMMUNICATION AND COLLABORATION

ON PATROL

MULTIMEDIA

MESSAGING

WAVE

PUSH-TO-TALK AD-HOC TALK

GROUPS

16

STATUS

TRAFFIC STOP

GUN

OUT OF HOLSTER

!

BODY

CAMERA

ACTIVATED

EMERGENCY

LOCATION

MIC ON

DANGER RECOGNIZED, INFORMATION SHARED AUTOMATICALLY

17

MID-INCIDENT CONTEXT-AWARE AND INTEROPERABLE APPS

FEDERATED DATA

18

POST-INCIDENT STREAMLINED PAPERWORK AND INVESTIGATIONS

POLICE FIRE/EMS SCENEDOC VIDEO EVIDENCE

WE TURN THE FLOOD OF DATA INTO MOBILE INTELLIGENCE

19

• Welcome





• Lunch



• (Back of Room)


• (Back of Room)

Agenda

Dale Tripp

August 3, 1935 – March 25, 2017

Married 54 years to Virginia Tripp

Survived by daughters, Shari and Kami

U. S. Navy Veteran

Owned and operated Supreme Radio

Communications over 50 years

Originally 3 employees

Grew to multiple locations and 35

employees

Memorial Contributions

Pets for Seniors & Pets for Saving

Animal Shelter

www.petsforseniors.org

http://www.petsforseniors.org/

STARCOM21 Support Team

STARCOM21 - OVERVIEW

• System Configuration

• Over 51,000 Provisioned Users

• 4 – Zones

• 289 RF Sites

• 2228 RF Channels

• 73 Connected Dispatch Sites

• 386 Dispatch Operator Positions

• 121 Third Party Leases

• 449 T1 Circuits

• 31 DS3 Circuits

• Traffic

• 2017 YTD PTTs – 59,337,670

• 2017 YTD Avg. PTTs per Day – 1,005,723

• Total 2016 PTTs – 385,354,035

• 2016 Avg. PTTs per Day – 1,055,765

• Total 2016 PTT Time (Hrs) – 484,455

• 2016 Avg. Talk Time per Day (Hrs) – 1,260

• Failure and Redundancy Capabilities

• Full Spares Inventory

• Four Deployable SOWS

• Satellite (4 Dispatch Centers Capable)

• 4G for Backhaul Diversity (70 Sites Active)

• Supports GPS Functionality

• Lifecycle Management

• Two Year Upgrade Schedule

• 7.16 upgrade completed in 4Q16

• 7.18 Upgrade 4Q18

Recent User Approvals

CURRENT USER COUNT - 51,295

13057

34

2200

12500

13000

13500

14000

14500

15000

15500

16000

16500

17000

Future User (IDOC)

Wave Users

Current Users

$50

$54

Statewide Discount Level

5268

8006

4999

7942

0

5000

10000

15000

20000

25000

30000

35000

40000

State Wide

County

Local

Limited/Dual

$1 Level

All User Disount Level

CURRENT USER COUNT – 51,295

0

10,000

20,000

30,000

40,000

50,000

60,000

Subscribers

-DuPage County (11 Sites) …Increasing to 12

-Will County (11 Sites) …Increasing to 19

-Lake County (12 Sites)

-Kane County (8 Sites)

-Boone County (2 Sites)

-Winnebago County (3 Sites)

-Schaumburg Network (14 Sites) …Increasing to 17

-Cook County (14 Sites)

-South Cook (10 Sites)

-McHenry County (7 Sites)

-Madison County (5 Sites)

-St. Clair County (10 Sites)

2017 -- 289 Sites, 14 SC Cells, 4 Zones 2008 -- 187 Sites, 10 SC Cells, 3 Zones

-DuPage County (4 Sites)

-Will County (7 Sites)

-Lake County (7 Sites)

-Kane County (4 Sites)

-Winnebago County (3 Sites)

-North Cook (10 Sites)

-South Cook (10 Sites)

-McHenry County (5 Sites)

-Peoria County (6 Sites)

-St. Clair County (10 Sites)

55%

0

50

100

150

200

250

300

350

Sites

252%

0

10000

20000

30000

40000

50000

Users

14570 51295 289 187

STARCOM21 - GROWTH

Managed NOC

• 866-297-6342 (Starcom Dedicated Number)

• Option 9 System or Service Emergencies

• Option 1 Add/Change/Delete Subscriber Requests

• Option 2 Vendor or Payment Inquiries

• Option 3 Invoice or Billing Inquiries

• Option 7 Return Authorization (RA)

• Option 0 For ALL Other Support

ALL requests and service issues will be handled thru the new number and phone tree or you can email to:

[email protected]

STARCOM21 SERVICE LEVEL

AGREEMENTS • Site Availability

• Average monthly downtime, per site, is calculated by adding the total outage minutes for the previous 12 months and then

dividing by 12.

• Motorola Solutions will provide the average monthly downtime for each site, as well as a Zone Level and System Level

rollup, to the State of Illinois each month.

• The 12 months of Site Availability from January of 2011 thru December of 2011 shall serve as the baseline.

• Upon contract execution (JUNE 2012), Motorola Solutions will develop a plan to achieve Site Availability that averages no

more than 40 minutes per site per month of unplanned site downtime, when averaged across the total number of

sites, within three (3) years (JUNE 2015).

0

20

40

60

80

100

120

140

160

180

Apr-15 May-15 Jun-15 Jul-15 Aug-15 Sep-15 Oct-15 Nov-15 Dec-15 Jan-16 Feb-16 Mar-16 Apr-16 May-16 Jun-16 Jul-16 Aug-16 Sep-16 Oct-16 Nov-16 Dec-16 Jan-17 Feb-17 Mar-17 Apr-17 May-17 Jun-17

12 Month Avg

Monthly Avg Min

GOAL

12 Month w/4G

Monthly w/4G

System Availability

STARCOM21 - AVAILABILITY

• Deployed 70 units across 3 zones

• OHIO site use case

• When T1 fails or has excessive errors,

Engage boxes convert T1 into IP packets

and reroute through cellular Network

• When T1 is repaired, Engage boxes

automatically revert to T1 after 5 minutes

© 2014 Motorola Solutions, Inc.

Specialized Smartphone

on Optimized Broadband

Network

Purpose-built Radio

on Public Safety,

Gov’t, Commercial

Radio Systems

Consumer-grade

Broadband Device on

Broadband Carrier

Land Mobile Radio Public / Private LTE Broadband Carrier / WiFi

CRITICAL COMMUNICATIONS ACROSS ANY NETWORK ON ANY DEVICE

SECURE INTEROP PTT VOICE PRESENCE LOCATION TEXT

WAVE ENABLES UNIFIED WORK GROUP

COMMUNICATIONS

STARCOM21 – WAVE PRICING

ONE TIME PROGRAMMING FEE

APPLICABLE TO ALL NEW WAVE USERS

$10/PER USER

MONTHLY FEE FOR STARCOM21 USERS BROADBAND-TO-

BROADBAND ONLY

(NO STARCOM21 FREQUENCY INTEROPERABILITY)

(e.g. Current Starcom21 user (IDOT) requests WAVE ONLY TGs to

be used solely between mobile devices. These WAVE ONLY TGs

would NOT be provisioned in the Starcom21 Astro Radio system

and would NOT have any interaction with the Starcom21 Astro

Radio system.)

$10/PER USER

MONTHLY FEE FOR EXISTING STARCOM21 USERS

(STARCOM21 FREQUENCY INTEROPERABILITY)

(e.g. Current Starcom21 user (IDOT) requests WAVE TGs that are

provisioned in the Starcom21 Astro Radio system. These WAVE

TGs would provide the operability between the Wave users and

Starcom21 radio users.)

$15/PER USER

FEATURES INCLUDED IN THE PRICING ABOVE:

- Maximum of 2 selectable profiles configured per user

- Maximum of 32 STARCOM21/BroadBand Talkgroups

provisioned per user

• Current MSI and AT&T contract valid through

2018

• Negotiating new contract

• AT&T moving toward Ethernet Network

• AT&T recognizes that this will take time

• NO HARD DROP DEAD DATE

• WHERE AVAILABLE

• Ability to transfer ownership to extend MSI

pricing and contract date

• 72% fall inside AT&T’s Fiber/Ethernet

footprint

• 28% will still require traditional T1 access until

Ethernet becomes available at a later date

• Other fiber providers are supported

STARCOM21 - BACKHAUL

ROAD MAP CONSIDERATIONS

Release Impacts

7.16 (2016)

- Migration from Gold Elite to

MCC7500 Platform

7.18 (2018)

- System Wide Quantar & STR Base

Station Replacement (720)

• All Site Controllers and

Networking Equipment at

Quantar/STR Sites (150 sites)

• Goal 100 Sites – End of 2017

• 5 Sites Completed

• 33 Sites Currently In Process

• Adding TDMA and Enhanced

Data Licensing

- System Upgrade Target Date –

4Q2018

FLASHPORT CANCELLATION

XTS/XTL Subscriber Life cycle

XTS 5000, XTL 5000

Introduced 1999-2000

Last Field Service 5 years Support to conclude

December 31, 2018

XTS2500, XTL2500, XTS1500, XTL1500 Introduced

2001-2002 Last Field Service 5 years Support to

conclude

December 31, 2019

REMINDER !!

XTS 5000, XTL 5000 FLASHport Intent To Cancel

Announcements

Both the XTS 5000 and XTL 5000 FLASHport models will be

cancelled on December 31st, 2016.

This means you can't order flashes for XTS/XTL 5000s past

end of 2016. Also, as of Jan 1, 2016, there was an increase

in Flashport of 15% more.

FLASHPORT CANCELLATION

XTS/XTL Subscriber Life cycle

https://converge.motorolasolutions.com/community/marketing/americas-marketing/projects/weekly-news-and-announcements-north-america-marketing-and-sales/blog/2015/06/15/xts-5000-xtl-5000-flashport-intent-to-cancel-announcements










• Welcome





• Lunch



• (Back of Room)


• (Back of Room)

Agenda

Starcom21 Technical Presentation State Users Meeting

April 16, 2014

SYSTEM MOBILITY

OPERATION


April 16, 2014

Dynamic Site Assignment

& Roaming

• Channels assigned only at sites with affiliated active

radios

– Channels at other sites remain free to handle other calls

• Automatic affiliation with new site when a user moves

– Based on received signal strength (RSSI) and Bit Error Rate

(BER)


April 16, 2014

Using Scan While Roaming

• Talkgroup Scan Requirements

•A user needs to be affiliated on the talkgroup being scanned

•The user needs to be on the same site as the user trying to

scan the talkgroup

•Starcom21 forces the site to carry the audio regardless of

Talkgroup Affiliations at the site.


April 16, 2014

• Dynamic Site Assignment and Roaming

Roaming

MOBILITY OBJECTIVES

1. Provide at a minimum, acceptable voice quality for

the entire coverage area.

2. Minimize radio site switching.

3. Optimize for best system performance. • Mobility is not designed as a site loading management tool.

Important note:

For proper radio operation the system design

needs to provide at least an acceptable signal for

entire coverage area.

INITIAL SYSTEM CONSIDERATIONS

• Radio turn on

- Radio looks at last known sites from ACC list

- Sends in Unit registration

- ISP contains Manufacturer’s ID, WACN ID, System ID and Unit ID

- Radio then sends Group Affiliation request

- includes the Manufacturer’s ID, System ID, Group ID, and the ID from registration

- When radio roams to new site, performs a Location Registration

- Sends in both unit ID and TG ID

HOW RADIOS FIND CC

• Radio may use several lists to find CC

-Adjacent Control Channel

-up to 128 Pre-programmed Control Channel list in CPS

-Full Spectrum Scan (FSS)(if enabled)

• Once CC found only ACC’s used to move from site to site

• Once ACC’s exhausted 128 pre-programmed Control Channel list

used

• Does this 4 times before starting FSS

HOW RADIOS FIND CC (CONT.)

• Adjacent Control Channel (short hunt)

-List in radio can contain up to 15 members

-ACC’s broadcast from each site

-Contains information of adjacent sites

-site status, CC freq, System ID, Zone #, Site #

-Radio only uses ACC’s when roaming

• 128 Pre-programmed Control Channel list in CPS (long hunt)

-Used once ACC’s exhausted

-Programmed via CPS on Trunking: Trunking System: Astro 25 Control Channels screen

HOW A RADIO ROAMS

• Goal is to minimize Site switching while providing Acceptable Voice Quality

• Not intended as resource management tool

• RSSI samples taken once every 4 secs on 9600 CC

• RSSI samples only taken on CC

• Do not sample on voice channels

• Radio ranks sites by:

- RSSI

- BER (Home site only)

- Preferences

- Site Capabilities

- Site failures

• Radios need to see a site 2 steps better to roam off of Home site- - If Home site is Acceptable, new site must be Very Good or better to roam

- If Home site is Good, new site must be Excellent to roam

- Failures will cause radio to roam sites

- Home site drops to poor will cause radio to roam if Acceptable site available

RADIO ROAMING

• Received Signal Strength Indication (RSSI)

• Radios use RSSI to help determine next best site available thru ACC’s

• BER is known for Home site only

• Radio can sample up to 7 ACC’s in one RSSI sample

- Is based on the strength of the signal received by the radio.

- Does NOT indicate signal quality on anything but Home site

- Radios’ adjacent site list contains frequency and band plan info on all sites adjacent to the radios current site

- Radio periodically leave the home site control channel and measures the RSSI on all sites in its adjacent site list

- Radio roams on filtered RSSI value-not instantaneous

THRESHOLD LEVELS AND ACC’S

Site RSSI data

0

10

20

30

40

50

60

70

80

90

Site 1 Site 2 Site 3 Site 4

RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent

RADIO ROAMING

A site can be in the following states - Wide trunking

• Normal full system operation.

- Site trunking

• Site is not connected to the rest of the system but can still trunk.

- Failsoft

• Site is not connected to the rest of the system and cannot trunk

• Mobility is not possible when the system is in failsoft

RSSI

• RSSI is a value that is based on the strength of the signal received by the radio.

• There are 4 RSSI thresholds.

-- Excellent

• Default range is –89 to -93 dBm

- Very Good

• Default range is –93 to –97 dBm

- Good


- Acceptable


RADIO SITE PREFERENCES -ALL Sites to be considered MUST be above the Acceptable threshold

-Preferences set per personality in CPS

No preference

– Recommended value for optimal system performance in all areas of system

» Radio will operate on site if it is acceptable and no other sites are always preferred or preferred.

» Treat all sites the same

» Default value.

• Always preferred

– Use this site as long as it is above the acceptable threshold » Radio will use this site unless the site drops to poor.

» Will stay on this site in site trunking

• Preferred

– Use this site as long as it is above the acceptable threshold » Radio will use this site unless the site drops to poor.

» Will leave this site if the site drops to site trunking.

• Least preferred

– Use this site as long as it is above the acceptable threshold

– Don’t use this site unless there are no other options » Radio will only use this site if all other available sites are in the poor region or

failed.

SITE SWITCHING

• Radio uses RSSI thresholds to tell when to switch sites

- In all but the poor region

• Voice quality is at least acceptable

• Goal is to minimize site switching

• Radio will only switch to a site that is 2 RSSI Steps higher than the current site is.

– If a radio is in the acceptable region it will switch to an adjacent site that is very good or excellent.

- In poor region

• Radio will switch to a site that is one RSSI Steps higher than the

current site if the poor site returns to Acceptable

• Will cause increased site switching for radios operating in

Acceptable\Poor areas.

– A radio in the poor region will switch to a site in the acceptable or

higher regions.

SITE SWITCH WITH RSSI THRESHOLDS

RADIO PENALTY BOX

• Radio has a random penalty box timer up to 2 minute - Sites are put in the 2 minute penalty box when:

- CC is failed due to loss of sync - VC is failed due to loss of sync - Frm sync\NID ID threshold is exceeded - Vocoder BER threshold is exceeded - Site\search button is pressed and held-the radio switches sites - On each site switch radio will place the last site into penalty box. -The radio will always keep one site valid during these times. -Momentary press will display Site currently on

• Times are maximum times. Actual times may be shorter due to random timer

in each radio.

RADIOS RANK SITES IN ACC LIST BY:

(LISTED BY ORDER OF RANKING)

• Site is below Acceptable (POOR)

• Site change request made

-Momentary push of Site button displays current site

-Site button held down causes radio to switch sites

• Network Active (Site in Site Trunking)

• Site Preferred 1 (Preferred, least preferred, none)

• Site Preferred 2 (Always Preferred)

• Site above Acceptable (GOOD)

• Site above Good (VERY GOOD)

All the above failures will rank one site over another in the radios ACC list.

These can change everytime the radio takes an RSSI sample. (every 4 secs)

FAST START VS. ALL START

• Setup in the UCM on the TG\MG capabilities profile

• ZC checks for resources at each site-finds busy site

• Tells ZC whether to issue a busy or start the call

• Fast Start

- ZC starts call with available sites

- Sites without resources will be assigned when channels

available

- Radios may miss part or all of the conversation

• All Start - ZC will issue a busy waiting for resources at ALL sites to be available

- Radios will always get all calls

- Public safety users may want All Start


April 16, 2014

Examples

EXAMPLE 1

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent

radio 1: No preference

radio 2: Preferred- Site 1

Radio 1 starts on site 1


Site 1 Site 2

X X

Current position of both radios

EXAMPLE 1

Site RSSI data

0

10

20

30

40

50

60

70

80

90


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent


radio 2: Preferred-Site 1

Radio 1 moves to site 2

Radio 2 stays on site 1

Site 1 Site 2

X X


EXAMPLE 1

Site RSSI data

0

10

20

30

40

50

60

70

80

90


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent



Radio 1 still on site 2


Site 1 Site 2

X X


EXAMPLE 1

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent




Radio 2 returns to site 1

Site 1 Site 2

X X

Current position of both radios Radio 1 will always be on site 1 unless it goes into the

poor region.

EXAMPLE 2

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent


radio 2: Least preferred site 1



Site 1 Site 2

X X


EXAMPLE 2

Site RSSI data

0

20

40

60

80

100

Site 1 Site 2 Site 3 Site 4R

SS

I L

evel

RSSI

Acceptable

Good

Very Good

Excellent



Site 1 Site 2

X X




EXAMPLE 2

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent



Site 1 Site 2

X X




Example 2

Site RSSI data

0

20

40

60

80

100

Site 1 Site 2 Site 3 Site 4R

SS

I L

evel

RSSI

Acceptable

Good

Very Good

Excellent


Radio 2 returns to site 2

Site 1 Site 2

X X




Radio 2 will only switch to site 1 if it is the only non poor

site.

EXAMPLE 3

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent

Poor level operation

Radio1 is on site 2

Site 1 Site 2

X X

Current position of radio

EXAMPLE 3

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent


Site 1 Site 2

X X



Example 3

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent


Site 1 Site 2

X X



EXAMPLE 4

Radio 1 Site RSSI data

0

20

40

60

80

100


RS

SI L

evel

RSSI

Acceptable

Good

Very Good

Excellent





Site 1 Site 2

X X

Radio 1 Radio 2


0

20

40

60

80

100


RS

SI L

evel

RSSI

Acceptable

Good

Very Good

Excellent

EXAMPLE 4


0

20

40

60

80

100


RSSI

Lev

el

RSSI

Acceptable

Good

Very Good

Excellent





Site 1 Site 2

X X

Radio 1

Radio 2


0

20

40

60

80

100


RSS

I Lev

el

RSSI

Acceptable

Good

Very Good

Excellent

EXAMPLE 4 radio 1: No preference




Site 1 Site 2

X X

Position of both radios

Site RSSI data

0

20

40

60

80

100


RS

SI

Level

RSSI

Acceptable

Good

Very Good

Excellent

Radios are in the same location but on different sites. Since site 2 is

not 2 levels above site 1 radio 1 remains on site 1.

• Welcome





• Lunch



• (Back of Room)


• (Back of Room)

Agenda

starcom21 user group meeting - motorola solutions€¦ · starcom21 - overview • system...

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