stars.client training 2010
DESCRIPTION
In March 2010, LegaLock launched STARS - the first transcription system available that operates in compliance with DIACAP, FISMA, NIST, and HIPAA for information of sensitive government and personal data. For a small monthly subscription and pennies a page, now all transcription companies and court reporting firms can transmit files with clients in compliance with all federal IT regulations.TRANSCRIPT
SECURE TRANSCRIPTION AND
REQUEST SYSTEM (STARS)
CLIENT USER TRAINING2010
AN EXCLUSIVE GOVERNMENT SOLUTION
© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
● GOVERNMENT
COMPLIANCE
● 24-HOUR SERVICE
● SECURITY ASSURANCE
● PEACE OF MIND2© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved
800.251.4173 - www.legalock.com
STARS TRAINING TABLE OF CONTENTS
STARS OVERVIEW STARS MANAGEMENT OVERVIEW STARS LOGIN NAVIGATING THE STARS HOME PAGE NEW JOB REQUESTS REQUEST PAGE OVERVIEW NAVIGATING THE ADMIN HOME PAGE HOW TO GET MORE INFORMATION OR HELP
3© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
STARS OVERVIEW
• STARS IS A SECURE ONLINE ENVIRONMENT DEDICATED TO SUPPORTING TRANSCRIPTION REQUESTS THAT CONTAIN SENSITIVE OR PROPRIETARY DATA.
• CLIENTS ARE ISSUED UNIQUE AUTHENTICATION CREDENTIALS FOR SECURE ACCESS INTO THE STARS PORTAL.
4© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
STARS MANAGEMENT OVERVIEW
• TRANSCRIPTION REQUESTS ARE FACILITATED USING THE STARS WEB PORTAL.
• THE PORTAL ALLOWS LEGALOCK’S CUSTOMERS TO CREATE TRANSCRIPTION REQUESTS AND SUBMIT THEM TO LEGALOCK FOR PROCESSING.
5© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
STARS MANAGEMENT OVERVIEW
• TO ACCESS THE STARS PORTAL:
OPEN INTERNET EXPLORER
ENTER THE WEB ADDRESS – LEGALOCK.FISMAWEB.COM
NOTE: Upon connection to the Legalock Information System you will be automatically converted to a secure HTTPS environment and all your communications with the system will be encrypted.
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© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
STARS LOGIN
• TO LOGIN, ENTER THE USER LOGIN ID AND PASSWORD ASSIGNED TO YOU DURING USER SETUP.NOTE: During your first login, you must create security questions and responses to ensure user authentication for future login attempts.
7© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
NAVIGATING THE STARS HOME PAGE
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Status Filter
Date Range Filter
Search Criteria
Job Type Filter
Shows Current User
Search button triggers the search.
Click here to start a new request.
Click on “Request ID” to review details of each completed transcript.
Click on each “Search Request” column to sort .Clicking on the same column again will change the sort order
from ascending to descending.
Completion TImes – creates deadline alerts.
© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
NEW JOB REQUESTS
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The Request Name will appear on STARS reports and lists on your
Home Screen
Notes written by clients can explain difficult terms or phrases to ensure accuracy.
Browse computer or digital voice recorder to locate audio files for upload.
Describe file contents.
Click to attach and upload selected file(s).
Save requests for future access and
changes. Does NOT send request to
LegaLock
Submit audio files to
LegaLock. Starts request.
Click here to return to the previous
screen WITHOUT saving changes.
Click here to cancel and start over.
Remove incorrect file(s).
800.251.4173 - www.legalock.com
REQUEST PAGE OVERVIEW
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This page provides Clients with all basic information contained in a request.
This section allows Clients to read all saved.
Alerts everyone to required turnaround time.
This section identifies each file (audio or text associated with this
request.
This section allows Clients to review all completed actions for this request.
Name of each person assigned a task to complete this request.
© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
REQUEST PAGE OVERVIEW (CONT’D.)
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Close request and return to the Search Results screen.
Extends the date attached files are purged from the server to 90 days
from today.
Click here to scroll between previous or next requests.
Clients click on File Name to download and receive completed transcripts. Type notes here to clarify details after a
transcript has been created.
Add notes to request page.
© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
NAVIGATING STARS HOME PAGE
12
Orange highlights active page.
User Management allows Admin to:• Add, deactivate, reset Users. • Revise contact information. • Set/reset temporary user passwords,
as required.
Address Management allows adding, changing, removing firm
address information.
Reports directs Admin to a menu for avariety of account activity
reports.
Reset Password allows Users to update required password
and security questions.
Logout from STARS.
• THE CLIENT’S ADMINISTRATIVE HOME PAGE IS USED TO CONTROL YOUR AUTHORIZED USER ACCOUNTS.
• THE CLIENT ADMINISTRATOR CONTROLS WHO HAS ACCESS TO FILES, CAN RUN REPORTS, AND ALSO SET AND RESET FORGOTTEN PASSWORDS.
© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com
HEADQUARTERS3705 SHARP ROAD, SUITE 311
GLENWOOD, MD 21738800-251-4173
EARL HICKS JR., CEO – [email protected] KINSEY, VP – [email protected]
SALES – [email protected]
© 2010 LegaLock Secure Transcriptions, LLC – All Rights Reserved 800.251.4173 - www.legalock.com