starstone a diversified global specialty · pdf fileincludes a complex claims unit, cranmore...

STARSTONEA DIVERSIFIED GLOBAL SPECIALTY INSURER Company Overview 2017

2 STARSTONE OVERVIEW 2017

StarStone has the expertise, focus and agility to respond rapidly to the evolving needs of our clients.

FOR MORE INFORMATION VISIT STARSTONE.COM 3

StarStone delivers a diversified mix of property, casualty and specialty insurance to both multinational and small and middle-market clients worldwide. All underpinned by global reach, financial security, and exceptional claims and service delivery.

FOCUS AND AGILITY

Launched in 2008, our goal remains the same – to be a leading global specialty insurer. Today with access to a multi-platform network, 18 global underwriting hubs and more than 135,000 customers worldwide, we are well on our way to achieving our vision.

WORLD CLASS BACKING


As part of Enstar Group, in partnership with Stone Point Capital and minority investor Dowling Capital Partners, StarStone enjoys first class backing. In addition to being financially secure, our owners provide strategic and operational advantages.

Our owners have a proven track record of building strong and profitable insurance businesses. Enstar as a premier run-off provider and diversified (re)insurance group, Stone Point as a world class investor in the insurance industry and Dowling as a highly regarded insurance-focused private equity firm.

KEY FACTS

5 Segment GroupsStarStone has a diverse portfolio of insurance products across five core segments: Marine and Specialty lines, Casualty, Property, Aerospace and Workers’ Compensation.

A- A.M. Best Rating Our financial strength is rated A- (Excellent) by A.M. Best, most recently affirmed in September 2017. For business written through Syndicate 1301, Lloyd’s is rated A+ by Standard & Poor’s, AA- by Fitch Ratings and A (Excellent) by A.M. Best.

18 Underwriting HubsOperating from 18 underwriting hubs worldwide, our talent is local and empowered to handle the distinct risk management needs of local market clients.

$855m 2016 Gross Written PremiumStarStone’s solid premium growth comes from selective organic growth as well as diligent pursuit of attractive acquisition opportunities.


SPECIALTY FOCUS FINANCIAL STRENGTH

WORLDWIDE NETWORK BALANCED PORTFOLIO

OPERATING IN THE WORLD’S LEADING MARKETS


Brussels

Bermuda

SchaanSt. Petersburg

Atlanta

New YorkRotterdam

Cologne

London

Jersey CityChicago

Seattle

Orange County

Zürich

Milan

Via ‘Arena’ and ‘Vander Haeghen & C°’

Paris

Underwriting operations built through joint ventures and managing general agencies

GLOBAL REACH

Columbia

Naples


StarStone Insurance SEEuropean insurer, domiciled in Liechtenstein and regulated by the Financial Markets Authority.

StarStone Insurance Europe AGLiechtenstein-based European specialty insurer regulated by the Financial Market Authority.

Syndicate 1301Managed by StarStone Underwriting Limited, a Lloyd’s registered managing agency.

StarStone Specialty Insurance CompanyU.S. excess & surplus lines insurer.

StarStone National Insurance CompanyU.S. admitted insurance carrier.

StarStone Insurance Bermuda LimitedClass-4 insurer domiciled in Bermuda and regulated by the Bermuda Monetary Authority.

INSURANCE PLATFORMS

Hong KongVia ‘Objective’

Sydney

140+ Underwriters

DubaiVia ‘Malakite’

DRIVEN BY TALENTStarStone has built an enviable talent pool, and we continue to attract and retain many of the best in the business. It’s the expertise, dedication and determination of all our people, from leaders and underwriters through to claims and support professionals, that lead to the close enduring relationships we have with our clients.

TAILORED PRODUCTSOur product leaders are also market experts valued for their technical capabilities and industry knowledge. Specialist sector experience across all our divisions ensures we help clients stay on the front foot with continued innovation and bespoke product development.

EXPANDING DISTRIBUTIONThrough the ongoing development of a global network of underwriting hubs, joint ventures and acquisition opportunities, we continue to expand our broker and customer distribution base, building strong, long-term partnerships across both traditional and key growth markets.


StarStone people shape our services. We build close relationships with our clients and bring experience and insight into everything we do.

COLLECTIVE STRENGTH

STARSTONE AT LLOYD’S Through Lloyd’s, Syndicate 1301 has global distribution reach with direct or reinsurance licencing in over 200 countries and territories worldwide.

In addition to underwriting business directly at Lloyd’s in London, Syndicate 1301 provides local access to Lloyd’s security in France, Germany, Italy, The Netherlands, Switzerland and the U.S.

Syndicate 1301 is managed by our wholly-owned Lloyd’s managing agency, StarStone Underwriting Limited.



It’s not just when a loss occurs that we go to extraordinary lengths for our clients – claims confidence is fundamental in all that we do.


THE STARSTONE PROMISE

CLAIMS PHILOSOPHYOur aim is simple. To provide a customer-focused service to minimise disruption in the event of a claim. Our service is underpinned by our commitment to deliver a transparent and consistent outcome. We employ knowledgeable insurance experts who provide a responsive service leading to early resolution and prompt payment for all valid claims.

A GLOBAL FORCEWe uniquely benefit from access to an in-house network of more than 300 technical, legal and loss adjuster professionals across Enstar Group. This includes a Complex Claims Unit, Cranmore and Paladin Managed Care Services. Their proven track record and expert view on prevention, combined with our industry expertise, ensures we deliver leading claims solutions and outcomes to clients worldwide.

INNOVATIVETECHNOLOGY We use Guidewire ClaimCenter®, a state-of-the-art global claims management system that supports our product suite. A key differentiator, Guidewire ClaimCenter® standardises the claims handling processes to deliver enhanced claims efficiency and improved speed and accuracy of claims payments for StarStone customers worldwide.

We’re committed to the swift and straightforward settlement of claims. It’s as simple as that.


For StarStone, specialty insurance is the ability to offer innovative solutions tailor-made to the distinct requirements of local market clients, designed to adapt to evolving needs and backed by the promise of financial strength.


OUR SEGMENT GROUPS

14

MARINE & SPECIALTY LINES UNDERWRITING CONTACTS

Simon SchnorrGlobal Head of Marine e: [email protected]

Jaap GispenEuropean Head Of Marinee: [email protected]

Tim McAndrewSenior Vice President, Head of U.S. Marine e: [email protected]

Simon UrryHead of Marine & Energy Liability e: [email protected]

Richard J MorrisCargo & Specie Manager e: [email protected]

Robert Scott-MackieSenior Underwriter – Marine Liability, Hull & War e: [email protected]

Joerg Raschke Marine Manager – Germanye: [email protected]

Stefano NicoliniMarine Manager – Italy e: [email protected]


Marine is one of the core offerings of our global portfolio. Our market-leading underwriting expertise via our London, European and U.S. platforms, ensures we service our clients’ specific needs effectively.

MARINE & SPECIALTY LINES

We provide worldwide solutions for ship owners, charterers, ports and terminals, shipyards, multimodal operators and cargo interests who operate in the complex environment of global trade. Our dedicated Marine & Energy liability team is a cornerstone of our practice. In addition to pure marine exposures, we are recognised industry experts for risks emanating from oil, gas and sulphur exploration as well as drilling and production in the field, both onshore and offshore.

Specie & Fine Art also forms an important part of our Marine book. We insure a variety of bespoke short-tail specie policies that fall outside standard commercial and industrial portfolios.

With our Cargo, Hull & Machinery and Specie teams being significant market participants in their own right, we have the ability to offer the full spectrum of marine coverages either on a standalone basis or through tailor-made multi-line package solutions.

U.S. based Inland Marine business is provided through our online broker portal, ESCAPE, offering Contractors’ Equipment and Mobile Property Floaters.

PRODUCTS

Hull & Machinery

War

Cargo

Marine & Energy Liability

Transport

Specie & Fine Art

Inland Marine

SEGMENT GROUPS



CASUALTY UNDERWRITING CONTACTS

Linc TrimbleHead of eCommerce and U.S. Excess Casualtye: [email protected]

Neil SmithSenior Underwriter – International Casualtye: [email protected]

Mark SiomaHead of Management & Professional Liability e: [email protected]

Jeroen ClaesenEuropean Product Head – Financial Linese: [email protected]

Jeffrey HermanGlobal Head of Accident & Healthe: [email protected]

Ryan YoungVP, Healthcaree: [email protected]


U.S. EXCESS CASUALTY

In the U.S., we cover a range of umbrella, excess and retained limit coverages across multiple market segments and small and mid-market businesses. In addition to traditional platforms, we also transact through our award-winning broker portal, ESCAPE. We operate with minimal clearance issues or volume commitment.

MANAGEMENT & PROFESSIONAL LIABILITYStarStone’s Management & Professional Liability practices in Continental Europe and the U.S. specialise in directors, officers, and professional liability protection for traditional and emerging professions. Our track-record is built on both experience and in-depth knowledge of a wide range of industries, and our ability to deliver bespoke solutions on demand.

U.S. HEALTHCAREOur ability to blend deep industry experience with data-driven analysis, ensures we provide tailored healthcare products and innovation that responds to individual client needs. Across our U.S. branch network, we work with provider groups, standalone facilities and large institutions. For our hospital clients, we can also access Syndicate 1301 through U.S. intermediaries.

INTERNATIONAL EXCESS CASUALTYOur International Excess Casualty team is one of the most experienced in the London market. We are the single access point for casualty risks which emanate from Fortune 500 businesses in the StarStone group. We provide multi-type coverages, either on a standalone basis or participating as a co-insurer with other carriers within the London insurance community.

ACCIDENT & HEALTH Through Syndicate 1301, we write a focused book of international Accident & Health insurance, acting both as a lead and co-insurer. Whether on land, at sea or in the air, we specialise in protection for groups and individuals – from air crew personal accident and loss of licence, accidental death and permanent and temporary disability, to sports and high net worth business risks.

CASUALTYCasualty is our largest product group. Across our diverse global portfolio, multi-risk programmes and bespoke polices are available through retail, wholesale and Lloyd’s brokers. Our Casualty experts are on the ground in London, Europe and the U.S.

PRODUCTS

Excess Casualty

Management & Professional Liability

U.S. Healthcare

Accident & Health

StarStone has received market recognition as a two-time Celent Model Insurer of the Year (most recently in 2017) and as a Finalist for MarketScout’s Entrepreneurial Insurance Award for its development of ESCAPE.

ECOMMERCE PORTAL ESCAPE is StarStone’s award-winning online broker portal which provides specialty, line of business specific policies for brokers serving regional, small and middle-market businesses. Built using the latest software and technology, ESCAPE delivers a fast and cost-effective quote-to-bind-to-issue eCommerce solution, revolutionizing the way small account business is transacted.

ESCAPE continues to grow successfully in Excess Casualty and other core lines, including Equipment Floater, to offer best-in-class solutions for our wholesale partners in all 50 U.S. states.

ESCAPE is also being introduced in Financial Lines across Continental Europe, including in France, Germany and The Netherlands.

AWARD WINNING

SEGMENT GROUPS


PROPERTY UNDERWRITING CONTACTS

Kevin ClarkeHead of Propertye: [email protected]

Tom WylieHead of Constructione: [email protected]

Hugh O’GradyTerrorism Underwritere: [email protected]

Ben WilsonHead of Power & Utilities and Onshore Energye: [email protected]

David TurpSenior Underwriter – Upstream & Offshore Energye: [email protected]

Josh LivingstonDirector – HO6e: [email protected]


GENERAL PROPERTYOur General Property team provides coverage for small, medium and large commercial and industrial portfolios across the globe. We cover risks from low hazard to severe hazard. With in-depth experience and expertise across all occupancies and territories, we are empowered decision-makers, delivering quick and flexible solutions to match our clients’ continually changing needs. We have built our leading reputation through long-standing and valued relationships with all of our clients and brokers.

Capacity is offered on a full-value, primary and excess of loss basis.

CONSTRUCTIONOur practiced team is among the most experienced in the global construction risk sector. We lead a significant amount of the business we write, adding value through extensive understanding and hard-won experience of delivering innovative solutions to complex hazards and risks inherent in construction and erection projects. We are also one of a select group of construction insurers which provides a global offering from a single location in London.

WAR & TERRORISMOur Property division also includes a range of products for terrorism and political motivated attacks on property and insured assets. We insure against a range of physical damage and business interruption losses, from terrorism, sabotage and riots to insurrection, rebellion and revolution.

ENERGYServing the world’s leading oil, gas and energy companies, we write business through our Lloyd’s and London insurance platforms. Our clients are engaged in every type of upstream & offshore and midstream & downstream activity, from extraction of hydrocarbons, storage and distribution to refining and petrochemical operations. In Power & Utilities, we cover all aspects of the generation, transmission and distribution of electric power, protecting property and machinery breakdown and consequential time elements.

U.S. HOMEOWNERSWe provide Homeowners and Condominium Unit owners insurance across various U.S. coastal locations. We offer many options for customised coverage, from higher coverage limits and more deductible options to convenient payment terms.

PROPERTY Our Property underwriters are drawn from a wide range of industries, writing a diverse book of property insurance for clients worldwide through lineslip facilities and our Lloyd’s, European and U.S. platforms. Flexible programme structures allow participation on a full value / quota share, primary or excess of loss basis.

SEGMENT GROUPS

FOR MORE INFORMATION VISIT STARSTONE.COM 19FOR MORE INFORMATION VISIT STARSTONE.COM 19

PRODUCTS

General Property

Property Binders

Construction

Onshore Energy

Upstream & Offshore Energy

Power & Utilities

U.S. Homeowners

War & Terrorism

AEROSPACE UNDERWRITING CONTACTSRichard EtridgeCOO, Continental Europe; Head of Aerospace e: [email protected]

Greg DawsonSenior Underwriter – Aviation e: [email protected]

Marc WeberSenior Underwriter – Airlines & Products e: [email protected]


With access to worldwide licencing, we operate across Lloyd’s and the London markets, Continental Europe and more recently in the U.S. via our MGA partner, London Aviation Underwriters. We serve a diverse client base, including airlines, cargo operators, aircraft manufacturers and their suppliers as well as airports, service providers and air traffic control.

With extensive knowledge of the underlying technical risks associated with all types of aviation operations, our decision-making authority is supported by sophisticated pricing and modelling tools to ensure that we deliver expert product solutions and high-level service now and for the future.

In an increasingly commoditised market, our Aerospace team differentiates itself through service provision, flexibility of coverage and understanding of clients’ risks.

SEGMENT GROUPS

PRODUCTS

Airlines

General Aviation Commercial

General Aviation Private PBP (U.S. only)

Aerospace Manufacturers

Airport Liability / Air Traffic Control (ATC)

AEROSPACE


WORKERS’ COMPENSATION UNDERWRITING CONTACTSJeff WanamakerHead of Workers’ Compensation e: [email protected]

Scott TramelVP Business Development e: [email protected]

Bill LemoineVP Underwriting e: [email protected]

Cliff BoghVP Underwriting e: [email protected]

Tracey HughesVP Underwriting e: [email protected]

John SearlesVP Underwriting e: [email protected]


Our specialist team has built a reputation for its flexibility and strong relationships with independent agents, wholesalers and managing general underwriters throughout the U.S. workers’ compensation sector.

We provide solutions for a range of industries including energy, manufacturing, construction, oil & gas, automotive dealers and healthcare. We specialise in covering cross-state, multi-jurisdictional (State Act-Longshore-Jones Act) exposures on a single policy. We also have programmes in place to deliver solutions for ski resorts and ground based aviation risk.

Placing a particular emphasis on technical expertise and practical experience, our diverse capability ensures we help businesses with unusual exposures maximise value from even the most complex risks and opportunities.

SEGMENT GROUPS

WORKERS’ COMPENSATION

PRODUCTS

Guarantee Cost

Incurred Loss Retrospective Rating Plans

Paid Loss Retrospective Rating Plans


Through the Group’s in-house Managed Care business, Paladin, StarStone benefits from an enhanced workers’ compensation claims offering. This includes prescription drug utilisation review, in-house physicians providing second opinions and performing case reviews, and access to vendor management healthcare facilities and prescription drug companies. Paladin is setting the industry standard for services that reduce claims costs while improving patient care. Paladin’s unique approach involves physicians in all its services and combines the latest technology to drive better results for clients.

20122008 2009 2010 2011

KEY MILESTONES


Today we have

9 Offices in Continental Europe

JUNEWe launch in 2008 with 20 employees writing Offshore Energy business from two offices in London and Bermuda.

MAY

We open for business in Continental Europe.

Acquisition of Glacier Insurance AG extends European presence; brings on board new offices in Cologne and Zurich, and enhances specialty offering.

OCTeCommerce division opens with the launch of our proprietary online broker portal, ESCAPE.

SEPTSpecialty platform at Lloyd’s launches with the acquisition of Syndicate 1301.

JULYLloyd’s managing agency is approved in principle; launches March 2013.

JUNEProperty and Excess Casualty accounts launch in the U.S.

SEPTGlobal Specialty offering launches.

AN ESTABLISHED GLOBAL BUSINESS

Today we serve

135k+ Customers worldwide

2017JANWe join forces with specialist MGA, Malakite to establish underwrting hub in Dubai.

2013 2014 2015 2016


DECWorkers’ Compensation division launches in the U.S. Products offered on a direct basis through our U.S. admitted insurance platform.

APRWe are acquired by Enstar Group, together with the Trident Funds managed by Stone Point Capital.

MAY

Dowling Capital Partners invests USD$8m into our business, becoming a minority investor.

MAYWe announce our entry into the Australian market with the creation of an underwriting operation in Sydney.

JANCondominium and Homeowners divisions open in the U.S.

MAY

We start writing General Aviation in the U.S. through our MGA partner, London Aviation Underwriters.

JUN

Specialty offering launches in Hong Kong through our joint venture managing general agent, Objective.

NOV

We acquire two specialty insurance agencies in Belgium: Vander Haeghen & C° and Arena.

In 2015, we acquired

5 New MGAs, joint ventures and Enstar derived specialty businesses

Today we deliver specialty solutions from

8 Offices throughout the U.S.

MARINEHull & Machinery

War

Cargo

Marine & Energy Liability

Transport

Specie & Fine Art

Inland Marine

CASUALTYExcess Casualty

ESCAPE

Financial Lines

Management & Professional Liability

U.S. Healthcare

Accident & Health

PROPERTYConstruction

General Property

Onshore Energy

Power & Utilities

Property Binders

U.S. Homeowners

Upstream & Offshore Energy

War & Terrorism

AEROSPACEAirlines

General Aviation

Aviation Products

WORKERS’ COMPENSATIONAutomobile Dealers

Construction

Energy

Healthcare

Manufacturing

Oil & Gas

USL&H and Jones Act / Maritime

PRODUCT LIST

INTERNATIONALProducts written via

London and Continental Europe

U.S.Products written locally through

our admitted and excess & surplus lines carriers

LLOYD’SProducts written via

Syndicate 1301 carriers


GET IN TOUCH

INTERNATIONAL OPERATIONS 88 Leadenhall Street, London, EC3A 3BP, UK

t: +44 (0)20 3206 8000

U.S. OPERATIONSHarborside 5, 185 Hudson Street, Suite 2600, Jersey City, NJ 07311, USA

t: +1 (201) 743 7700

AUSTRALIA OPERATIONS220 George Street, Sydney, NSW 2000

t: +61 2 8062 4200

For more information visit starstone.com

11/17

starstone a diversified global specialty · pdf fileincludes a complex claims unit, cranmore...

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