start a text message reference service poster
DESCRIPTION
Created by Kimberly Vardeman and Ian Barba, Texas Tech University Libraries. Information from the poster presented at TLA's 1001 Great Ideas, April 2012.TRANSCRIPT
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Beyond the Reference DeskStarting a text reference service at
your library
Kimberly Vardeman & Ian Barba1001 Great Ideas, TLA April 2012
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HOW DOES THE REFERENCE MEDIUM SHAPE THE EXPERIENCE?
Convenience ComplexityAvailability PersonalNew Technology Traditional
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How to Market Your Text Reference Service
• In printed materials at your library and campus• Place webpages and links on your library
website• Stories and/or ads in news media• Announcements in campus-wide emails and
listservs• Reminders in face-to-face or email reference• Reminders during special library events, e.g.,
student orientation and library tours
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Provide instruction on how to use the service in your marketing materials.
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Peak Times for Text Messages Received
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Types of Questions Received
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For more information, contact:
Kimberly VardemanReference LibrarianTexas Tech [email protected] 806-742-2238 x 297
Ian BarbaLTMS LibrarianTexas Tech [email protected]