start up new apr 09
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BusinessLinkforC
ornwallandtheIslesofScilly,DevonandSomerset
Providing information, advice and support for those planning to start their own business
new business owners
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Starting a business can be a
very exciting time and finding
the most practical and impartial
sources of help is now veryeasy. A single phone call to
Business Link is all it takes to
start turning ideas into reality:
0845 600 9966
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At Business Link, we
have helped tens of
thousands of people
make a successful start in business.
We have the knowledge and experience to guide you through
what you need to know, whether its helping you choose the
most appropriate specialists, planning finances, giving you
advice on sales and marketing, suggesting useful trainingcourses, or providing information on taxation and legislation.
Our service is completely impartial and has no charge attached.
This brief information guide will introduce you to the package
of support that is available and will also help you to create your
own personalised business plan. This plan is ultimately the most
important working document you can produce. All you need to do
is complete the sections provided in this booklet.
There is a range of support available and this
should be taken advantage of along your journey.
To start, follow the timeline chart opposite, which
will guide you through to your first 12 months of
trading and includes local workshops, telephone
clinics, website diagnostic tools, information
factsheets and electronic updates.
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STARTING-UPWITH BUSINESS LINK
E-alert we will keep you
informed about local events and
business updates through our
electronic newsletters.
First contact register your
interest with Business Link and we
will provide you with informationcontaining all you need to know
about starting a business.
Complete your business plan
you can use the easy-to-complete
sections provided in this guide to
help you along.
6 months prior to starting up
attending an Awareness event
locally will provide an insight into
whether your business idea haspotential, how to get finance and
who your customers might be.
3 months prior to starting up
attend our 3-day Start-up
workshop programme covering
Sales & Marketing, Finance &
Accounts, Planning & Regulations.
The first 3 months of trading
congratulations! Dont forget toinform us that you have started
trading. Call on 0845 600 9966 or
email [email protected]
6 months download a range of
factsheets and information guides
from www.businesslinksw.co.uk.Perhaps you now need to consider
employing staff, finding new
customers and reviewing finances.
3-6 months of trading you can
still attend the Start-up workshop
programme or, if you have a specific
business issue youd like to discuss,
a telephone consultation with an
adviser might suit your needs.
11 12 months the end of your
first year! Contact Business Link
and we will introduce you to the
next stage of support.
8 months review your business
plan and keep up-to-date on
business issues with the electronic
newsletters. Register for local
events and networking with
potential suppliers and customers.
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Business Link was flexible in its support
as I was able to access all the information
I needed to run my online business.
I literally fell into setting up an online trading business
after selling a few items. I realised that I could turn it
into a business that could fit in with when my children
were at school.
During a networking event my business adviser invited
me to book a dedicated one-hour Phone Clinic. This was
an opportunity to discuss my business plan and agree an
action plan for my first year of trading. This started by
registering my business with HM Revenue and Customs,
which I did through the Business Link website.
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YOUR BUSINESS IDEA
Briefly outline below the nature of your new business along with any experience
you have, the opportunity you have spotted in the market, what your offer is going
to be, who you think will be interested and why you think theyll pay for it.
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NEED HELP? CALL 0845 600 9966
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GOALS AND OBJECTIVES
Its impossible to plan effectively if you dont have a clear picture of what you are
trying to achieve. Once your business starts and things get busy, itll be easy to
get distracted. A set of written goals will help you to prioritise and stay focussed.
Business Goals:
Personal Goals:
Notes:Try to make your goals SMART:
Specific Measurable Agreed upon Realistic Time-based
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Business Link gave me the confidence
to use some of my redundancy money
to invest in setting up my own business.
I was working in the retail sector when I was made redundant.
I tried to find another job, but with little success.
I contacted Business Link and was surprised to be speaking
directly to a business adviser. They really listened and gotme thinking about things I had not yet considered. The
adviser suggested I attend the half-day Business Awareness
workshop that was being held locally. I was also sent an
info-pack with factsheets on the type of business I could
set up.
The workshop was a great boost to my confidence and I was
given lots of information about the pros and cons of settingup my own business.
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CUSTOMERS AND SALES
Here you need to paint a clear picture of your ideal customer, what you are going
to say to them and how you will deliver that message in order to generate sales.
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Notes:When describing your ideal customer, relevant information might include:
age, gender, occupation, social class, lifestyle, location, likes and dislikes.
Then try and picture someone you know who personifies these characteristics.
Your message should be the single most motivating and differentiating thing you
can say to your ideal customer about your offering try and make it no longer than
one sentence! Communication methods could include a website, telesales calls,direct mail, email marketing, advertising in traditional media (press, radio and TV),
exhibitions, business networking and online search engine Adwords.
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PRICING PRODUCTS AND SERVICES
Its important to charge enough to make sufficient profit, yet not so much
that your offering becomes unattractive. Be realistic about costs, and research
what some competitors are charging. Use the following to help you calculate
the viability of your product or service:
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Product or Service: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cost to deliver product/service* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Selling price . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Anticipated margin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Potential profit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Notes:* There will be a range of factors that could affect your cost to deliver, such as
legislation or regulations, premises, employing people, delivery and book-keeping.
You can create a list relevant to you in the space above, or visit:
www.businesslink.gov.uk/southwest/startup to identify more potential areas.
NEED HELP? CALL 0845 600 9966
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FINANCING YOUR BUSINESS
Work out how much money you need to get up and running. The figure will
depend on what youve listed in the previous sections. Youll need to consider:
Do you need external funding, and if so, how much?
What security can you offer lenders?
How do you plan to repay any borrowing?
What sources of revenue and income can you realistically count on?
What personal finances are you planning to put into your business?
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Notes:There are many different sources of investment and finance to consider.
At Business Link we are not only knowledgeable, but truly independent.
Before committing yourself to any particular funding it makes sense to
talk to us for some expert unbiased advice.
SOURCES OF FINANCE
To fund my business plan I will consider the following sources of finance:
Source Amount
Directors loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Family investment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Personal savings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Remortgage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Bank loan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Investor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Business Angel investment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
NEED HELP? CALL 0845 600 9966
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MANAGING YOUR FINANCES
Your business needs careful financial management, not just to get started, but
to survive. The chart below will help you plan how much money will be needed.
It is important to be realistic dont be too optimistic in your income projections,
dont underestimate your outgoings, and remember that income will tend to lag
a few months behind outgoings. Cashflow is the biggest cause of new business
failure, so once this chart is completed, it can be divided over the months of your
first year to ensure theres no danger of running out of cash.
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FINANCIAL TEMPLATE
Cashflow Per AnnumProjected Income Sources
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Total Annual Income . . . . . . . . . . . . . . . . . . . . . . . . . .
Projected Outgoings
Premises . . . . . . . . . . . . . . . . . . . . . . . . . .
Power . . . . . . . . . . . . . . . . . . . . . . . . . .
Telephone . . . . . . . . . . . . . . . . . . . . . . . . . .
Insurance . . . . . . . . . . . . . . . . . . . . . . . . . .
Postage . . . . . . . . . . . . . . . . . . . . . . . . . .
Bank charges . . . . . . . . . . . . . . . . . . . . . . . . . .
Stationery . . . . . . . . . . . . . . . . . . . . . . . . . .
Salary . . . . . . . . . . . . . . . . . . . . . . . . . .Products/Goods . . . . . . . . . . . . . . . . . . . . . . . . . .
Motor fees . . . . . . . . . . . . . . . . . . . . . . . . . .
Accountancy fees . . . . . . . . . . . . . . . . . . . . . . . . . .
Loan repayments . . . . . . . . . . . . . . . . . . . . . . . . . .
Capital expenditure . . . . . . . . . . . . . . . . . . . . . . . . . .
VAT payments . . . . . . . . . . . . . . . . . . . . . . . . . .
Total Annual Outgoings . . . . . . . . . . . . . . . . . . . . . . . . . .
Net cashflow . . . . . . . . . . . . . . . . . . . . . . . . . .Profit before tax . . . . . . . . . . . . . . . . . . . . . . . . . .
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I love being my own boss, but didnt realise
how hard it is to run my own business.
There is so much to do and such little time.
Whilst serving my apprenticeship I knew that I wanted
to work for myself. Now, after six months of trading
I realise that there is more to owning a business than
just turning up and doing a job. It also involves managing
the finances, finding customers and lots of paperwork.
I went onto the Business Link website and was able
to email a request that they phone me. The next day,
someone called and I found out that they had workshops
tailored for my needs.
Now, after attending these workshops, I have a clear plan
that my business adviser can help me with. Ive a long
way to go, but Business Link is always there to help me.
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LOCATING YOUR BUS INESS
Do you want to work from home, or rent or buy premises? You need to keep costs
down but must be able to operate effectively. You might like to list:
Projected premises costs
Projected costs working from home
Business equipment costs (furniture, IT hardware/software, machinery/tools,
vehicle, heating/lighting/power)
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NEXT STEPS
If you have any further thoughts on making the next few steps to turning your
business ideas into reality, then list them below for action later.
Item Due Date Responsibility Status
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THE START-UP PROGR AMME
Starting out in business is a major step for
anyone to take, but there is no need to face
your journey alone. Whatever business you
are thinking of starting, we have a practical
programme of FREE events and workshops
to guide you from the early planning stages
through to success.
Awareness Is it for me?event
This half-day workshop is for those who areconsidering starting their own business and will cover:
- Is self-employment right for you?
- Does your idea have business potential?
- Understanding legal rules and regulations
- Managing and securing finance
- Business planning
Workshops
Establishing the right skills to help your business through the early stages
is important. Our series of three workshops will help you to get the essentials
right and you can attend any or all of them. They are:
- Sales and marketing
- Business planning and regulations
- Finance and accounts
Telephone clinics
Business Link understands that it is difficult for owners to take a day out of
the business in its early stages. Therefore, appointments can be made for a
45-minute telephone consultation and business review with one of our advisers.
You can discuss specific areas of your business that you would like to develop
and strengthen, or have a general performance health check, resulting in the
development of an action plan for your business.
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GETTING MORE HELP
Its crucial to get sound information and advice business can be a bit of a
minefield, so it makes sense to follow people who know the way! Very few
entrepreneurs, even those with years of experience, succeed alone. They
have a team of professional advisers and trusted colleagues guiding them.
At Business Link, weve helped tens of thousands of people make a successful
start in business youll find our knowledge and experience utterly invaluable.
Whether its helping you choose the most appropriate specialists, planningfinances, giving you advice on sales and marketing, suggesting useful training
courses, or providing information on taxation and legislation, we can save you
time, money and hassle.
Whats more, our services are entirely impartial, and most of them are free.
If you want to know more about any of the topics covered in this booklet go to
www.businesslink.gov.uk/southwest/startup - where every aspect of starting
in business is covered.
We can also answer questions relating to this booklet over the phone. If you
would like to talk through any of the subjects covered, dont hesitate to contact
us at any stage were here to help.
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NEED HELP? CALL 0845 600 9966
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For immediate help or information
Call our enquiry service on . . . . . . . . . . . . . . . . . . . . . . .0845 600 9966
Minicom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .01752 762300
Visit our website at . . . . . . . . .www.businesslink.gov.uk/southwest
E-mail us at . . . . . . . . . . . . . . . . . . . . . . . . [email protected]
We have offices in Cornwall, Devon and Somerset
In the South West peninsula the Business Link service is delivered by Peninsula Enterprise
SUA
504/09