state bank of india request for proposal (rfp) for for ews in sbi ibg.pdf · page 1 of 42 state...

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STATE BANK OF INDIA

REQUEST FOR PROPOSAL (RFP)

FOR

Appointment of Consultant to implement “Early Warning Signal System

for Loans and Advances (EWS) in SBI International Banking Group (IBG)

(RFP for Appointment of Consultant to Implement “EWS in SBI IBG”)

RFP Reference Number SBI/IBG/O&IS/2019-20/0001

State Bank of India

International Banking Group

Corporate Centre,

7th Floor, State Bank Bhavan,

Madame Cama Road,

Mumbai 400021

RFP for Appointment of Consultant to Implement “EWS in SBI IBG”


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CONTENTS

BID DETAILS ............................................................................................................... 4

1. Overview ................................................................................ 5

2. Purpose ................................................................................. 5

3. Invitation ................................................................................ 6

4. RFP Terminology .................................................................... 6

5. Eligibility Criteria .................................................................... 7

6. Scope .................................................................................... 7

7. Disclaimer .............................................................................. 9

8. Earnest Money Deposit (EMD) ................................................. 9

9. Performance Bank Guarantee (BG) .......................................... 9

10. Bidding Document ................................................................ 10

11. Bidding Process ................................................................... 11

12. Preparation and Submission of Bids ...................................... 12

13. Opening and Evaluation of Bids ............................................. 15

14. Award & Signing of contract .................................................. 17

15. Subcontracting ..................................................................... 18

16. Patent Rights ........................................................................ 18

17. Powers to Vary or Omit Work ................................................. 19

18. No Waiver of Bank Rights or Successful Bidder’s Liability ...... 19

19. Inspection, Quality Control and Audit ..................................... 20

20. Cancellation of Contract ........................................................ 20

21. Delays in the Vendor’s performance in successful implementation of the project ............................................................ 21

22. Liquidated Damages ............................................................. 21

23. Termination for Default ......................................................... 21



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24. Force Majeure ....................................................................... 21

25. Termination for Insolvency .................................................... 22

26. Governing Law and Disputes (Applicable in case of successful bidder only) ...................................................................................... 22

27. Governing language .............................................................. 23

28. Governing Law ..................................................................... 23

29. Notices ................................................................................. 23

30. Taxes and Duties .................................................................. 23

31. Vendor’s Obligation .............................................................. 24

32. System Integration Testing & User Acceptance Testing .......... 24

33. Training ................................................................................ 24

34. Technical Documentation ...................................................... 25

35. Source Code ......................................................................... 25

36. Services ............................................................................... 26

37. Terms & Conditions .............................................................. 26

38. ANNEXURES A to H .............................................................. 28

1. Annexure A............................................................................ 28

2. Annexure B............................................................................ 30

3. Annexure C .......................................................................... 31

4. Annexure D ........................................................................... 33

5. Annexure E............................................................................ 34

6. Annexure F ............................................................................ 39

7. Annexure G ........................................................................... 40

8. Annexure H ........................................................................... 41



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BID DETAILS

1 Date of commencement of Bidding Process (Posting of Tender Document on Web Site / Publication of Tender)

Date: 08.05.2019 Time: 11.00 A.M.

2 Last date and time for downloading Bidding Documents

Date: 15.05.2019 Time: 5.00 P.M.

3 Last date and time for receipt of written queries for clarification from bidders

Date: 17.05.2019 Time: 5.00 P.M.

4 Pre-Bid Meeting Date: 21.05.2019 Time: 5.00 P.M.

5 Last Date and Time for Bid Submission

Date: 24.05.2019 Time: 5.00 P.M.

6 Date and Time of Technical Bid Opening

Date: 27.05.2019 Time: 3.00 P.M. Representatives of Bidder may be present during opening of Technical Bid. However Technical Bids would be opened even in the absence of any or all of the bidder’s representatives

7 Place of opening of Bids State Bank of India, Corporate Centre, 7th Floor, State Bank Bhavan, Madame Cama Road, Mumbai – 400021

8 Address for communication (Bank)

1. Name: Mrs. P M Smija 2. Designation DGM(O&IS) 3. Contact Number: 022-22740780 4. Fax: 022-22811229 5. Email: [email protected] with a copy to [email protected]

8 Cost of RFP NIL

9 Earnest Money Deposit Rs.100,000/-(Rupees One Lakh only) in the form of Demand Draft / Bank Guarantee in favour of State Bank of India payable at Mumbai. EMD should be enclosed with Technical Bid.

10 Bidder Contact Details Bidder to Provide following information: 1.Name of the Company 2.Contact Person 3.Mailing address with Pin Code 4.Telephone number and Fax Number 5. Mobile Number 6. e-mail

11 Date of Commercial Bid Opening or Date of Online Reverse Auction

On a subsequent date which will be communicated to such bidders who qualify in the Technical Bid. Representatives of Bidder may be present during opening of Indicative Commercial Bid. However, Bids would be opened even in the absence of any or all of the bidder’s representatives.

mailto:[email protected]




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1. Overview

State Bank of India is India’s largest Bank with a network of over 22000

branches spread across India. Bank also has presence in 35 countries across

the globe. The Bank offers wide range of products and services to both

Corporate and Retails Customers. The Bank also has one of the largest

networks of 59000+ ATMs spread across geographical locations. Bank also

provides services to its customers through alternate channels such as Internet

Banking, Debit Cards, and Mobile Banking etc. To expand further reach, Bank

is also forging ahead with cutting edge technologies and innovative new

banking models.

2. Purpose

The State Bank of India is requesting proposal for Appointment of Consultant to

implement “Early Warning Signal System for Loans and Advances (EWS) in SBI

International Banking Group (IBG) ” (RFP for Appointment of Consultant to

Implement “EWS in SBI IBG”)

The purpose of the SBI behind this RFP is to seek a detailed technical and

commercial proposal for Appointment of Consultant to implement “Early

Warning Signal System for Loans and Advances (EWS) in SBI

International Banking Group (IBG).

The Bank is proposing to implement a well-defined solution for Early Warning

Signals (EWS) for International Banking Group accounts. Towards the

implementation of such EWS solution, Bank intends to engage a suitable

consultant to provide services as per the scope indicated in clause 6 of the RFP,

which will enable the Bank to:

Implement and Integrate the Solution for data extraction;

Collate and consolidate structured / semi-structured / unstructured

information / data from all available channels (both internal and external

sources)

Generate analytics, which will facilitate analysis of credit appraisal

proposal, identification of early weakness in the credit portfolio, better

decision making, a quick response system and proactive monitoring of

all borrower accounts;

Analytical Dashboards for users

Compliance of guidelines of regulatory authorities



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3. Invitation

The bidders desirous of taking up the project for supply of above solution for

SBI are invited to submit their technical and commercial proposal in response

to this RFP. The criteria and the actual process of evaluation of the responses

to this RFP and subsequent selection of the successful bidder will be entirely at

Bank’s discretion. This RFP seeks proposal from Bidders who have the

necessary experience, capability & expertise to provide SBI Consultancy to

implement “Early Warning Signal System for Loans and Advances (EWS)

in SBI International Banking Group (IBG) adhering to Bank’s requirement

outlined in this RFP.

This RFP is not an offer by State Bank of India, but an invitation to receive responses from the Bidders. No contractual obligation whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized official(s) of State Bank of India with a selected Bidder.

4. RFP Terminology

Definitions – Throughout this RFP, unless inconsistent with the subject matter

or context:

4.1 Bidder– An eligible entity/firm submitting a Proposal/Bid in response to this RFP

4.2 Consultant / Service provider – Selected Bidder/System Integrator under this RFP.

4.3 Bank/ Purchaser/ SBI - Reference to the “the Bank”, “Bank” and “Purchaser”

shall be determined in context and may mean without limitation “State Bank of India, and its subsidiaries”.

4.4 Proposal/ Bid – the Bidder’s written reply or submission in response to this RFP

4.5 RFP – the request for proposal (this document) in its entirety, inclusive of

any addenda that may be issued by the Bank.

4.6 Solution/ Services/ Work/ System – “Solution” or “Services” or “Work” or “System” or “IT System” means all services, scope of work and deliverables to be provided by a Bidder as described in the RFP and include services ancillary to the development of the solution, such as installation, commissioning, integration with existing systems, provision of technical



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assistance, training, certifications, auditing and other obligation of the Supplier covered under the RFP.

4.7 ITB – mean instructions to the Bidder. 4.8 Project Cost - Project cost would be initial cost/ onetime cost/ fees /

development Cost/ installation cost/ commissioning cost/ integration cost with existing systems/ customization cost/ training cost / technical assistance.

4.9 Annual Maintenance Contract (AMC) - It would be the annual cost of maintenance of Software solution / Service.

5. Eligibility Criteria

Bid is open to all Bidders who fulfil the eligibility criteria. The bidder has to submit

the details of eligibility criteria as per Annexure – B.

6. Scope

The Bank’s International Banking Group has presence in 36 countries, of which

the bank has direct branches in 21 countries and subsidiaries/joint ventures in

15 countries. The Early Warning System is proposed to be implemented for

monitoring of the portfolio pertaining to branches (21 countries as of now).

The scope would include the following deliverables:-

a) Detailed Analysis of the Loans and Advances Portfolio across various

Foreign Offices for the following outcomes: -

➢ Identify Clusters (group of branches/countries) within the

International Banking Group for phased implementation of the

project

➢ Identify the different categories of Early Warning Signals (EWS)

(viz., Financial, Behavioural, Industry, Geography, etc.) taking

cognisance of RBI and local (at each country) regulatory

requirements

➢ Identify the applicable triggers/indicators for each category of

EWS

➢ Identify the events for each trigger/indicator

➢ Identify the data points and its sources, both internal and external



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➢ Risk Rating of the triggers / indicators to establish the severity,

either stand alone or in combination with other

triggers/indicators/events

b) Create a library of EWS Categories, related triggers and events

c) Design templates for a comprehensive integrated workflow, information

system and risk visualisation dashboard for escalation and review.

d) Design appropriate MIS for tracking of actions initiated by the operating

functionaries once an account gets triggered.

e) Recommend a technology model in consultation with internal IT teams

for implementation of the project. The development of IT platform will be

managed by the Bank and is not in scope of this engagement.

f) Provide Business Logic in consultation with internal stakeholders for

each of the indicators/triggers

g) Assist in subscription of the identified external data sources. The cost of

subscription will be borne by the bank.

h) Provide an Excel Based Template for generation of alerts based on the

identified triggers/indicators/events based on inputs from both internal

and external data sources. This template would be used on a stand-by

mode till the complete IT based solution is implemented.

i) Assist in review of technical solution document and logic for each of the

alerts/indicators/events

j) Support for UAT, Training, Trouble Shooting and Enhancements

k) Develop Policy, Procedures and Governance Framework for Early

Warning System

l) The engagement will be for an initial period of 12 months and may be

extended at the Bank’s discretion.

The software developed or customized should follow a standard development

process to ensure that it meets functional, security, performance & regulatory

requirements of the Bank.

The Vendor should comply with Bank’s IS Security policy in key concern areas

relevant to the RFP. Some of the key areas are as under:

• Responsibilities for data and application privacy and confidentiality

• Responsibilities on system and software access control and

administration

• Custodial responsibilities for data, software, hardware and other assets

of the Bank being managed by or assigned to the Vendor

• Physical Security of the facilities

• Physical and logical separation from other customers of the Vendor

• Incident response and reporting procedures

• Password Policy of the Bank



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• Data Encryption/Protection requirement of the Bank

Security requirement of the Bank will be shared with the successful bidder.

The EWS system will be used by identified users at the Foreign Offices,

Regional Offices and Corporate Centre (IBG).

7. Disclaimer

Subject to any law to the contrary, and to the maximum extent permitted by law, SBI and its Directors, officers, employees, contractors, agents, and advisors disclaim all liability from any loss or damage suffered by any person acting or refraining from acting because of any information including forecasts, statements, estimates, or projections contained in this RFP document or conduct ancillary to it whether or not the loss or damage arises in connection with any omission, default, lack of care or misrepresentation on the part of SBI or any of its officers, employees, contractors, agents or advisors.

8. Earnest Money Deposit (EMD)

Bidder to submit the EMD of Rs. 1,00,000/- ( Rupees One Lakh Only) as Bid Security in the form of Demand Order in favour of State Bank of India, International Banking Group, payable at Mumbai. EMD may be forfeited in the event of withdrawal of bid during the period of bid validity or if successful bidder fails to sign the contract in accordance with the terms & conditions and other requirements specified in RFP or any act of bidder not in line with contract obligations. EMD (Demand Draft) should be kept in the envelope containing technical Bid. Any bid not accompanied with the requisite EMD shall be treated as non-responsive and is liable to be rejected. The EMD of the unsuccessful bidders will be returned as early as possible. Successful Bidder’s EMD will be returned upon the bidder signing the contract and submitting the required Performance Bank Guarantee. No interest is payable on the amount of EMD. If EMD is forfeited for any reason, the concerned bidder will be debarred from further participation in future RFPs floated by the Bank/ procuring department as per sole discretion of the Bank.

9. Performance Bank Guarantee (BG)

The selected bidder would be required to submit a performance Bank Guarantee to the Bank for an amount equivalent to 10% of order value within 30 days of purchase order issue date. The bank guarantee will be valid for



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period of 2 years and such other extended period as the Bank may decide for due performance of the project obligations. The bank guarantee should be issued by any scheduled commercial bank, other than SBI. A format for BG is attached as per Annexure H. In case, SBI is the sole Banker for the Bidder, a Letter of Comfort from SBI may be accepted. ] The Performance Bank Guarantee is required to protect the interest of purchaser against the risk of non-performance of the successful bidder in respect of successful implementation of the project which may warrant the invoking of Bank Guarantee (BG), also if any act of the supplier results in imposition of Liquidated Damages then the Bank reserves the right to invoke the submitted Performance Bank Guarantee.

10. Bidding Document

10.1 Cost of Bidding: The Bidder shall bear all costs associated with the

preparation and submission of its bid including cost of presentation(s), etc. Bank

will not be responsible or liable for these costs, regardless of the conduct or

outcome of the bidding process.

10.2 Content of Bidding Document

10.2.1 The biding document provides overview of the requirements, bidding

procedures and contract terms. It includes Introduction, Instructions to Bidder,

Terms & Conditions of Contract, Functional Requirement Specifications (FRS),

Eligibility Criteria, Technical Bid and Financial Bid. The bidder must conduct its

own investigation and analysis regarding any information contained in this RFP

document, its meaning and impact of that information.

10.2.2 The Bidder is expected to examine all instructions, statements, terms

and specifications in the bidding document. Failure to furnish all information

required by the bidding documents or submission of bid not responsive to the

bidding documents in every respect will be at the Bidder’s risk and may result

in rejection of its bid. While SBI has made considerable effort to ensure that

accurate information is contained in this RFP and the same is supplied solely

as guidelines for Bidders. Furthermore, during the RFP process, SBI has

disclosed or will disclose in the RFP and corrigendum/ addenda, available

information relevant to the Scope of Work to the extent, detail, and accuracy

allowed by prevailing circumstances. Nothing in this RFP or any addenda is

intended to relieve Bidders from forming their own opinions and conclusions in

respect of the matters addresses in this RFP or any addenda.



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10.3 Clarifications & Amendments

10.3.1 If deemed necessary the Bank may seek clarifications on any aspect

from the bidder. However that would not entitle the bidder to change or cause

any change in the substances of the bid already submitted or the price quoted.

The bidder may be asked to give presentation for the purpose of clarification of

the bid.

10.3.2 The Bidder requiring any clarification of the bidding documents should

submit written queries on or before 5 p.m. of 17.05.2019 to [email protected]

with a copy marked to [email protected] .

10.3.3 At any time prior to the deadline for submission of bids, SBI may modify

the bidding document by amendment.

10.3.4 Any clarification issued by SBI will be in the form of an addendum/

corrigendum and will be available in SBI’s website - https://bank.sbi/ . The

amendment will be binding on all bidders. SBI, at its discretion may extend the

deadline for submission of bids in order to allow prospective bidders a

reasonable time to take the amendment into account through a

corrigendum/addendum to be published in SBI website (https://bank.sbi/)

11. Bidding Process

11.1 The bids shall be submitted in two separate sealed envelopes, one containing Technical Bid and other Indicative Commercial Bid, both to be submitted together in one envelope. All details with the relevant information / documents / acceptance of all terms and conditions strictly as described in this RFP will have to be submitted. In the first stage, only TECHNICAL BID will be opened and evaluated. Bidders satisfying eligibility criteria and agree to comply with all terms and conditions specified in this document will be evaluated for technical specifications. Those bids that have complied to Technical bids with a minimum score of 75% or any other lower at the Bank’s discretion shall be qualified for commercial bid opening and further RFP process. 11.2 The Bidder should be willing to participate in the online reverse auction to be conducted by Bank’s authorized service provider on behalf of the Bank. Eligible Bidders will be trained by Bank’s authorized service provider for this purpose. Bidders should also be willing to abide by the e-business rules for reverse auction framed by the Bank / Authorised service provider. The details of e-business rules, processes and procedures will be provided to the short-listed bidders.



https://bank.sbi/

https://bank.sbi/



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12. Preparation and Submission of Bids

12.1 The bids prepared by the bidder and all correspondence and documents

relating to bids exchanged by the bidder and Bank must be written in English.

12.2 Vendor must provide individual and factual replies to specific questions

asked in the RFP.

12.3 Technical bid should comprise of one hard copy and one soft copy (Word

format). Hard copy of technical bid should be a complete document and placed

in a sealed envelope super-scribed as “TECHNICAL BID”. The soft copy of the

technical bid should be submitted on a CD sealed in an envelope marked as

“SOFT COPY OF TECHNICAL BID”. These two sealed envelopes should be

placed in a single sealed envelope super scribed as “Technical bid for

appointment of consultant to implement EWS in SBI IBG”.

The technical bid should consist of the following:

i. Earnest Money Deposit as specified in this document

ii. A letter on bidder’s letterhead mentioning

a) Details of EMD submitted, technical competence and experience of

the bidder

b) Certifying that the period of the validity of the bid is 180 days from the

target date of submission of bid

c) Confirming that the bidder has quoted for all the items/services

mentioned in the bid in their commercial bid

d) Supporting documents in respect of Eligibility Criteria as

mentioned in Annexure B.

iii. Bidders information as per Annexure D on bidder’s letter head

iv. Audited balance sheets and profit and loss account statement for last

3 years

v. A copy of board resolution or power of attorney showing that the

signatory has been duly authorized to sign the tender document.

vi. Bidder should provide detail explanation of functioning of the excel

template / software solution

vii. Bidder should provide licensing details of Software / Database /

Middleware / Operating System / Third Party Software etc

viii. Response to all points of the Technical evaluation format as per

Annexure C

12.4 Bidder should submit indicative commercial bid as per Annexure F of the

bid document. Indicative Commercial bid should comprise of one hard copy and

one soft copy (Word/Excel format). Hard copy of commercial bid should be a



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complete document and placed in a sealed envelope super-scribed as

“INDICATIVE COMMERCIAL BID”. The soft copy of the commercial bid should

be submitted on a CD sealed in an envelope marked as “SOFT COPY OF

INDICATIVE COMMERCIAL BID”. These two sealed envelopes should be

placed in a single sealed envelope super scribed as “Indicative Commercial

bid for appointment of consultant to implement EWS in SBI IBG”.

12.5 The bids should be submitted in 2 separate envelopes one for Technical

Bid (super scribed as “Technical bid for appointment of consultant to

implement EWS in SBI IBG”) and other for Commercial Bid (super scribed as

“Indicative Commercial bid for appointment of consultant to implement

EWS in SBI IBG”.

12.6 Bid Prices

The prices should be specified only in “Indicative Commercial Bid” and must not

be specified at any other place in the bid document. The quotes prices and

taxes, duties & statutory levies such as Service Tax, VAT/Sales Tax, Octroi,

NMMC cess etc should be specified separately.

Note: If any taxes to be paid by the Bank, same should be mentioned explicitly

12.7 Revealing of Prices

The rates and/ or prices in any form or for any reasons should not be disclosed

in the technical or other parts of the bid except in the commercial bid, failure to

do so make the bid liable to be rejected.

12.8 Pre-Bid Meeting

SBI may, at its sole discretion, organise a pre-bid meeting, to resolve any

queries, bidder may have. Any further information will be provided to all bidders

on SBI website as corrigendum. Any clarification on queries raised by bidder in

case of Limited Tender Enquiry (LTE) or Open Tender Enquiry (OTE) will be

provided to the bidders in writing or will be published on SBI’s website as

corrigendum. The exact date, time and location of the pre-bid meeting will be

communicated to each bidder through SBI website(https://bank.sbi/) .

12.9 Validity of Bids

Bid shall remain valid for 180 days from date of submission mentioned at Bid

Details. A bid valid for shorter period is liable to be rejected. The bidder may

require to give consent for the extension of the period of validity of the bid

https://bank.sbi/



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beyond initial 180 days, if so desired by the Bank in writing or by fax. Refusal to

grant such consent would result in rejection of bid without forfeiture of the EMD.

However any extension of validity of bids will not entitle the bidder to revise/

modify the bid document.

12.10 Bid Integrity

Wilful misrepresentation of any fact within the Bid will lead to the cancellation of

the contract without prejudice to other actions that Bank may take. All the

submission, including any accompanying documents, will become property of

SBI. The bidders shall be deemed to license, and grant all rights to SBI, to

reproduce the whole or any portion of their solution for the purpose of

evaluation, to disclose the contents of submission to other bidders and to

disclose and/ or use the contents of submission as the basis for RFP process.

12.11 Format and Signing of Bid

12.11.1 The bidder should prepare submission as per minimum eligibility

criteria, Technical Bid, Indicative Commercial Bid and other requested

information.

12.11.2 All pages of the Bid document should be serially numbered and shall

be signed by the authorized person(s) only. The person(s) signing the bid shall

sign all pages of the bid and rubber stamp should be affixed on each page

except for an un-amended printed literature. The bidder should submit a copy

of board resolution or power of attorney showing that the signatory has been

duly authorized to sign the tender document.

12.11.3 Any interlineations, erasures or overwriting shall be valid only if the

person(s) signing the bid sign(s) them.

12.11.4 In case of any discrepancies between hard and soft copy, the hard

copy will be consider as base document.

12.11.5 Bid should be typed and submitted on A4 size paper [font times new

roman 12], spirally bound securely and in serial order. Bidders responding to

this RFP shall submit covering letter included with the bid and compliance

certification statement required for submission of a proposal.

12.12 Last date of receipt of bids

The bid should be addressed to The Deputy General Manager (O&IS) at

following address up to the time and date mentioned at bid details:



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Address

State Bank of India, Operations and Information Systems Department,

International Banking Group, Corporate Centre, 7th Floor, State Bank Bhavan,

Madame Cama Road, Mumbai 400021

In the event of the target date for the receipt of bids being declared as holiday

for the Bank, the bids will be received till the target time on the next working

day. The bank may at its discretion extend the bid submission date. The

modified target date & time will be notified on the web site of the Bank.

12.13 Bid Currency

Prices shall be expressed in Indian National Rupees only.

12.14 Late Submission of bids

Any bid received by the Bank after target date and time prescribed at Bid details

will be rejected and /or returned unopened to the bidder at his risk and

responsibility.

12.15 Modification and Withdrawal of Bids

No bid may be withdrawn in the interval between the deadline for submission of

bids and the expiration of period of bid validity.

13. Opening and Evaluation of Bids

13.1 Opening of Technical Bid

All the Bids will be opened at the date, time & locations mentioned under the

clause Bid Details. The technical bids will be open in the presence of

representatives of the bidders who choose to attend.

13.2 Evaluation Process

13.2.1 Preliminary examination

The bids will be examined by the Bank to determine whether they are complete

and whether required bid security has been furnished. A bid determined as not

substantially responsive will be rejected. The Bank may, at its discretion waive

any minor non conformity or irregularity in a bid which does not constitute a

material deviation.



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After opening of the technical bids and preliminary examinations, some or all of

the bidders may be asked to make presentation of the solution/services offered

by them.

Any effort on the part of bidder to influence bid evaluation process or award of

contract may result in the rejection of the bid.

13.2.2 Technical Evaluation

Detailed technical evaluation will include, scrutiny of minimum eligibility criteria

(as mentioned in Annexure B) and technical information submitted as per

technical bid format (Annexure C), proposed software / service solution,

system demonstration of proposed solution, reference calls and site visits. The

bidder may highlight the noteworthy / superior features of their solution. The

bidder will demonstrate/substantiate all claims made in the technical bid to the

satisfaction of the Bank, the capability of the solution to support all the required

functionalities at their cost in their lab / office / in any other organization where

solution is in use.

The evaluation will also take into account:

• Capability of the proposed solution to meet future requirements not

outlined in the RFP

• Bidder support facilities including availability of technical qualified

resources for interaction, brain storming, support and training across

various time zones, onsite support for technical evaluation and

discussions throughout the project period.

Bids meeting the eligibility criteria & having complied with the points of Technical

Bid and attain minimum technical score (TS) of 75% (or a lower score as

decided by the Bank) shall be qualified for commercial bid opening & evaluation

/ Reverse Auction.

The bidder should use its tools/utilities/simulators to demonstrate the features

laid in the RFP / evaluation criteria

13.2.3 Indicative Bid / Offer

The envelope containing the Indicative Commercial offers of only those Bidders,

who are short-listed after technical evaluation, would be opened. The format for

quoting indicative commercial bid is set out in Annexure F. The indicative

commercial offer should consist of comprehensive Cost for required solution.



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F

T F

Bidder must provide detailed cost breakdown, for each and every category

mentioned in the commercial bid.

13.2.4 Final Evaluation

Evaluation of Financial Proposal: In the second stage, the financial

evaluation will be carried out. Each financial Proposal will be assigned a

financial score(s). For financial evaluation, the total cost indicated in the

indicative commercial bid. The Bank will determine whether the Financial

Proposals are complete, unqualified and unconditional. The cost indicated in the

Financial Proposal shall be deemed as final and reflecting the total cost of

services. Omissions, if any, in costing any item shall not entitle the firm to be

compensated and the liability to fulfil its obligations as per the Scope of Work

within the total quoted price shall be that of the Consultant. The lowest Financial

Proposal (Fm) will be given a financial score (Sf) of 100 points. The financial

scores of other proposals will be computed as follows:

FS = 100 x Fm /F (F = amount of Financial Proposal)

Final evaluation: Proposals will finally be ranked according to their combined

technical (S) and financial (S) scores as follows:

S = TS x Tw + FS x Fw

Where S is the combined score, and Tw and Fw are weights assigned to

Technical Proposal and Financial Proposal that shall be 0.80 and 0.20

respectively1.

The Successful Applicant shall be the first ranked Applicant (having the highest

combined score). The second ranked Applicant shall be kept in reserve and

may be invited for negotiations in case the first ranked Applicant withdraws,

or fails to comply with the requirements.

The bank reserves the right to opt for online Reverse Auction. The online

reverse auction will be conducted by the Bank or a company who have been

authorized in this regard by the Bank. Reverse auction guidelines will be

communicated to all short-listed bidders.

14. Award & Signing of contract

SBI will notify successful bidder (L1/TC1) in writing by letter in duplicate or fax that its bid has been accepted. The Selected bidder has to return the duplicate copy to the Bank within 7 working days duly Accepted, Stamped and Signed by Authorized Signatory in token of acceptance.

1 This proportion may be modified to 80:20 where the intellectual and design content

is comparatively higher such as in the case of architectural design or master plan.

Techno%20Commercial%20Evaluation%20Matrix.xlsx



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The successful bidder shall be required to enter into a contract/ SLA with the

Bank, within 15 days of the award of the tender or within such extended period

as may be decided by the Bank along with the letter of acceptance, NDA, BG

and other terms and conditions as may be determined by the Bank to be

necessary for the due performance of the work in accordance with the Bid and

acceptance thereof.

Copy of board resolution or power of attorney showing that the signatory has

been duly authorized to sign the acceptance letter, contract and NDA should be

submitted.

15. Subcontracting

Subcontracting is not permitted for this project.

16. Patent Rights

For any licensed software used by the Vendor for performing services or

developing software for the Bank, the Vendor should have right as well right to

license for the outsourced services or third party software development. Any

license or IPR violation on the part of Vendor / Subcontractor should not put the

Bank at risk. The bank should reserve the right to audit the license usage of the

Vendor.

The Vendor shall, at their own expenses, defend and indemnify the Bank

against all third party claims or infringement of intellectual Property Right,

including Patent, trademark, copyright, trade secret or industrial design rights

arising from use of the products or any part thereof in India or abroad. In case

of violation/ infringement of patent/ trademark/ copyright/ trade secrete or

industrial design, the supplier shall after due inspection and testing get the

solution redesigned for SBI at no extra cost.

The supplier shall expeditiously extinguish any such claims and shall have full

rights to defend itself there from. If the Bank is required to pay compensation to

a third party resulting from such infringement, the supplier shall be fully

responsible therefore, including all expenses and court and legal fees.

The Bank will give notice to the supplier of any such claim without delay, provide

reasonable assistance to the Supplier in disposing of the claim, and shall at no

time admit to any liability for or express any intent to settle the claim.



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The supplier shall grant the Bank a fully paid-up, irrevocable, non-exclusive

license throughout the territory of India or abroad to access, replicate and use

software provided by the supplier, including all inventions, designs and marks

embodied therein perpetually.

17. Powers to Vary or Omit Work

No alterations, amendments, omissions, additions, suspensions or variations of the work (hereinafter referred to as variation) under the contract shall be made by the successful bidder except as directed in writing by Bank. The Bank shall have full powers, subject to the provision herein after contained, from time to time during the execution of the contract, by notice in writing to instruct the successful bidder to make any variation without prejudice to the contract. The finally selected bidders shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If any suggested variations would, in the opinion of the finally selected bidders, if carried out, prevent him from fulfilling any of his obligations under the contract, he shall notify Bank thereof in writing with reasons for holding such opinion and Bank shall instruct the successful bidder to make such other modified variation without prejudice to the contract. The finally selected bidders shall carry out such variation and be bound by the same conditions as far as applicable as though the said variations occurred in the contract documents. If Bank confirms his instructions, the successful bidder’s obligations shall be modified to such an extent as may be mutually agreed, if such variation is substantial and involves considerable extra cost. Any agreed difference in cost occasioned by such variation shall be added to or deducted from the contract price as the case may be. In any case in which the successful bidder has received instructions from Bank as to the requirement of carrying out the altered or additional substituted work which either then or later on, will in the opinion of the finally selected bidders, involve a claim for additional payments, such additional payments shall be mutually agreed in line with the terms and conditions of the order. If any change in the work is likely to result in reduction in cost, the parties shall agree in writing so as to the extent of change in contract price, before the finally selected bidder(s) proceeds with the change. In all the above cases, in the event of a disagreement as to the reasonableness of the said sum, the decision of Bank shall prevail.

18. No Waiver of Bank Rights or Successful Bidder’s

Liability

Neither any payment sign-off by Bank, nor any payment by Bank for acceptance of the whole or any part of the work, nor any extension of time, nor any



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possession taken by Bank shall affect or prejudice the rights of Bank against the finally selected bidders, or relieve the finally selected bidders of his obligations for the due performance of the contract, or be interpreted as approval of the work done, or create liability in Bank to pay for alterations/ amendments/ variations, or discharge the liability of the successful bidder for the payment of damages whether due, ascertained, or certified or not or any sum against the payment of which he is bound to indemnify Bank nor shall any such certificate nor the acceptance by him of any such paid on account or otherwise affect or prejudice the rights of the successful bidder against Bank.

19. Inspection, Quality Control and Audit

19.1 The Bank may, at its discretion, get the products, software’s/ hardware’s and services of the finally selected bidder inspected/ audited by its internal/ external inspectors/ auditors. The finally selected bidder and or his / their outsourced agents / sub – contractors shall facilitate the same.

19.2 The selected bidder shall, whenever required, furnish all relevant information, records, and data to such auditors and / or inspecting officials of the Bank / Reserve Bank of India and or any regulatory authority / Bank’s consultant / Testing agency entrusted by the Bank to carry out this work.

19.3 The Bank’s at its discretion may carry out periodic inspection/quality

checks on continual basis and where necessary may reject the

products/solution which does not meet the specifications provided by the Bank.

Nothing stated hereinabove shall in any way release the Vendor from any warranty or other obligations under this contract.

System integration testing and User Acceptance testing will be carried out as per requirement of the Bank.

The bidder shall also perform a parallel test of the outcomes from the Excel based template to be provided by the bidder with the outcomes from the IT platform to be implemented

20. Cancellation of Contract

The Bank shall have the right to cancel the contract with the selected bidder at any time during the contract period, by giving a written notice of at least 1 (one) month, for any valid reason, including but not limited to the following reasons: i) Laxity in following security standards laid down by the Bank ii) Excessive delay in execution of orders placed by the Bank



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iii) Discrepancies / deviations in the agreed processes and/or products iv) Violation of terms & conditions stipulated in this RFP

21. Delays in the Vendor’s performance in successful

implementation of the project

Delivery of the solution and performance of the services shall be made by the

Vendor in accordance with the time schedule, technical specification, scope of

the project and other terms & conditions as specified in the RFP/SLA/Contract.

Any delay in performing the obligation /defect in performance by the supplier

may result in imposition of liquidated damages, invocation of Performance Bank

Guarantee and/or termination of contract.

22. Liquidated Damages

If vendor fails to perform services within stipulated time schedule, the Bank

shall, without prejudice to its other remedies under the contract, deduct from the

contract price, as liquidated damages, a sum equivalent to 1% of the total

project cost for delay of each week or part thereof maximum up to 10% of

contract price. Once the maximum is reached, SBI may consider termination of

Contract pursuant to the conditions of contract.

23. Termination for Default

SBI may, without prejudice to any other remedy for breach of contract, by written

notice of default sent to the Vendor, terminate the contract in whole or part: if

the Vendor fails to deliver any or all of the systems within the period(s) specified

in the Contract, or within any extension thereof granted by the Bank pursuant to

conditions of contract or if the Vendor fails to perform any other obligation(s)

under the Contract.

In the event SBI terminates the Contract in whole or in part, SBI may procure,

upon such terms and in such manner, as it deems appropriate, systems or

services similar to those undelivered and the Vendor shall be liable to Bank for

any excess costs for such similar systems or services. However, the vendor

shall continue the performance of the contract to the extent not terminated.

24. Force Majeure

Any failure or delay by bidder or Bank in performance of its obligation, to the

extent due to any failure or delay caused by fire, flood, earthquake or similar



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elements of nature, or acts of God, war, terrorism, riots, civil disorders,

rebellions or revolutions, acts of government authorities or other events beyond

the reasonable control of non-performing Party, is not a default or a ground for

termination.

If Force Majeure situation arises the Vendor shall promptly notify Bank in writing

of such conditions and the cause thereof. Unless otherwise agreed by SBI in

writing, the Vendor shall continue to perform its obligations under the contract

as far as is reasonably practical and shall seek all reasonable alternative means

for performance not prevented by the Force Majeure event.

25. Termination for Insolvency

SBI may at any time terminate the Contract by giving written notice to the

Vendor, if the vendor becomes bankrupt or otherwise insolvent. In this event

termination will be without compensation to the Vendor, provided that such

termination will not prejudice or affect any right of action or remedy, which has

occurred or will accrue thereafter to SBI.

26. Governing Law and Disputes (Applicable in case of

successful bidder only)

All disputes or differences whatsoever arising between the parties out of or in

connection with this contract or in discharge of any obligation arising out of the

Contract (whether during the progress of work or after completion of such work

and whether before or after the termination of this contract, abandonment or

breach of this contract), shall be settled amicably. If however, the parties are

not able to solve them amicably, either party (SBI or Vendor), give written notice

to other party clearly setting out there in specific dispute(s) and/or difference(s)

and shall be referred to a sole arbitrator mutually agreed upon, and the award

made in pursuance thereof shall be binding on the parties. In the absence of

consensus about the single arbitrator, the dispute may be referred to three

arbitrators; one to be nominated by each party and the said arbitrators shall

nominate a presiding arbitrator, before commencing the arbitration proceedings.

The arbitration shall be settled in accordance with the applicable Indian Laws.

Any appeal will be subject to the exclusive jurisdiction of courts at Mumbai.

The Vendor shall continue work under the Contract during the arbitration

proceedings unless otherwise directed by the Bank or unless the matter is such



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that the work cannot possibly be continued until the decision of the arbitrator is

obtained.

Arbitration proceeding shall be held at Mumbai, India, and the language of the

arbitration proceedings and that of all documents and communications between

the parties shall be in English.

27. Governing language

The contract and all correspondence/ communications and other documents

pertaining to the Contract, shall be written in English.

28. Governing Law

The contract shall be interpreted in accordance with the laws of the Government

of India.

29. Notices

Any notice given by one party to the other pursuant to this contract shall be sent

to other party in writing or by Fax and confirmed in writing to other Party’s

address. For the purpose of all notices, the following shall be the current

address:

<Address> State Bank of India, Operations and Information Systems

Department, International Banking Group, Corporate Centre, 7th Floor, State

Bank Bhavan, Madame Cama Road, Mumbai 400021

<Fax> 022-22811229

<Telephone> 022-22742718,022-22740780

<Email:> [email protected] with a copy to [email protected]

The notice shall be effective when delivered or on the notice’s effective date

whichever is later.

30. Taxes and Duties

The Vendor shall be entirely responsible for all taxes, duties, license fees, road

permits, other taxes, etc, incurred until delivery of the contracted systems to SBI

and therefore should be included in the price bid.





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The quote prices and taxes, duties & statutory levies such as Service Tax,

VAT/Sales Tax, Octroi, NMMC cess etc should be specified separately.

31. Vendor’s Obligation

30.1 The vendor is obliged to work closely with SBI’s staff, act within its own

authority and abide by directives issued by SBI from time to time.

30.2 The Vendor is responsible for managing the activities of its personnel and

will hold itself responsible for any misdemeanours on the part of its personnel.

30.3 The Vendor will treat as confidential all data and information about SBI,

obtained in the process of executing its responsibilities, in strict confidence and

will not reveal such information to any other party without prior written approval

of SBI as explained under ‘ Non Disclosure Agreement’ (to be executed by

successful bidder) in Annexure E of this document.

32. System Integration Testing & User Acceptance

Testing

The Vendor should integrate the software with the existing systems as per

requirement of the Bank and carry out thorough system integration testing.

System integration testing will be followed by user acceptance testing, plan for

which has to be submitted by the Vendor to the Bank. The UAT includes

Functional tests, Resilience tests, Benchmark Comparisons, Operational tests,

Load tests etc. SBI staff / third Party Vendor designated by the Bank will carry

out the functional testing. This staff / third party vendor will need necessary on-

site training for the purpose and should be provided by the Vendor. Vendor

should carry out other testing like resiliency/benchmarking/load etc. Vendor

should submit result log for all testing to the Bank.

On satisfactory completion of the aforementioned tests, the User Acceptance

Test (UAT) letter will be issued to the vendor by the competent authority

33. Training

Vendor shall train designated SBI officials on the configuration,

operation/functionalities, maintenance, support & administration for software/



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/hardware/ Database/ OS/ Middleware, application architecture and

components, installation, troubleshooting processes of a proposed solution.

34. Technical Documentation

Following documents should be delivered by the Vendor to the Bank for every

software including third party software before software/service become

operational, which includes, user manuals, installation manuals, operation

manuals, design documents, process documents, technical manuals, functional

specification, software requirement specification, on-line tutorials/CBTs, system

configuration documents, system/database administrative documents,

debugging/diagnostics documents, test procedures etc.

The vendor should also provide documents related to Review Records/ Test

Bug Reports/ Root Cause Analysis Report, list of all Product components, list

of all dependent/external modules and list of all documents relating to

traceability of the Product as and when applicable.

The Vendor should also provide the MIS reports as per requirement of the Bank.

Any level/version changes and/or clarification or corrections or modifications in

the above mentioned documentation should be supplied by the Vendor to the

Bank free of cost in timely manner.

35. Source Code

The source code / object code / executable code and compilation procedures of the software solution should be provided to the Bank after successful UAT or escrow arrangement should be put in place. All necessary documentation in this behalf should be made available to the Bank. In case of Escrow arrangement, complete details and the location and the terms and conditions applicable for escrow must be specified. Any update or upgrade to source code should be informed and brought under Escrow or made available to the Bank. In case of source code is purchased by the Bank, the Intellectual Property Rights on the software code should be assigned to the Bank through a copy Right or IPR document.



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36. Services

All professional services necessary to successfully implement the proposed solution will be part of the RFP. These services include, but are not limited to, Project Management, Training, Deployment methodologies etc The bidder should submit as part of technical Bid an overview of Project Management approach of the proposed solution. Bidder should ensure that vendor’s key personnel with relevant skill are always available to the Bank. Bidder should ensure the quality of methodologies for delivering the services and its adherence to quality standard. Bidder should be willing to transfer skills to relevant Banking Personnel by means of training and documentation.

37. Terms & Conditions

a) Language of Bid: All bids and supporting documentation shall be submitted in English. b) SBI reserves the right to accept or reject any or all Bids without assigning any reason thereof and Bank’s decision in this regard will be treated as final. Bids may be accepted or rejected in total or any part or items thereof. No contractual whatsoever shall arise from the RFP process unless and until a formal contract is signed and executed by duly authorized officials of the Bank and the Bidder. However, until a formal contract is prepared and executed, this offer together with Bank’s written acceptance & notification of award shall constitute a binding contract with the vendor. c) Any Bid not containing sufficient information, in view of SBI, to permit a thorough analysis may be rejected. d) The Bank shall have the right to reject the bids not submitted in the prescribed format or incomplete in any manner. e) State Bank of India is not responsible for non-receipt of bids within the specified date and time due to any reason including postal delays or holidays. f) The Bank also reserves the right to alter/ modify any/ some/ all of the requirements, as it may deem necessary, and notify the same on its website https://bank.sbi/ before the last date for submission of response under this RFP. The Bidders should be agreeable for the same.



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g) Bids not conforming to the requirements of the RFP may not be considered by SBI. However, SBI reserves the right, at any time, to waive any of the requirements of the RFP, if in the sole discretion of SBI, the best interest of SBI be served by such waiver. h) Bidders who do not meet the technical criteria stipulated by the Bank will not be considered for further evaluation. i) SBI shall have the right to cancel the RFP process at any time prior to award of contract, without thereby incurring any liabilities to the affected Bidder(s). Reasons for cancellation, as determined by SBI in its sole discretion include but are not limited to, the following:

(i) Services Contemplated are no longer required (ii) Scope of work were not adequately or clearly defined due to unforeseen circumstance and/or factors and/or new developments (iii) Proposed prices are unacceptable to the Work (iv) The Project is not in the best interest of SBI (v) Any other reason

j) SBI reserves the right to verify the validity of bid information and to reject any bid where the contents appear to be incorrect, inaccurate or inappropriate at any time during the process of RFP or even after award of contract.

k) SBI reserves the right to re-negotiate the prices in the event of changes in the market conditions and/or technology etc l) During the term of agreement, bidder will not hire or retain, either as an employee or consultant any employee of Bank. During the contract period, Bank will also not hire or retain, either as an employee or consultant, any employee of the bidder.

m) All pages of RFP should be stamped and signed by Authorized Signatory of the Bidder.

n) Bank may choose to take an undertaking from Vendor employees to maintain

the confidentiality of the Bank’s information/documents etc. Bank may seek

details / confirmation on background verification of Vendor’s employees

worked/working on Bank’s project as may have been undertaken / executed by

the Vendor. Vendor should be agreeable for any such undertaking/verification.



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38. ANNEXURES A to H

ANNEXURE A

Bid Covering Letter: To be submitted by the bidder along with Bid

documents

To,

The Deputy General Manager (O&IS)

State Bank of India,

Operations and Information Systems Department,

International Banking Group, Corporate Centre,

7th Floor, State Bank Bhavan,

Madame Cama Road, Mumbai 400021

Madam / Sir,

Our Bid for Appointment of Consultant to implement “Early Warning

Signal System for Loans and Advances (EWS) in SBI International

Banking Group (IBG)

We submit our Bid Document herewith. We understand that

1. You are not bound to accept the lowest or any bid received by you, and you may reject all or any bid without assigning any reason or giving any explanation whatsoever. 2. Bank may follow close or open bidding process as per requirement of the Bank. 3. If our Bid is accepted, we undertake to enter into and execute at our cost, when called upon by the purchaser to do so, a contract in the prescribed form. 4. If our Bid is accepted, we are to be jointly and severally responsible for the due performance of the contract 5. You may accept or entrust the entire work to one vendor or divide the work to more than one vendor without assigning any reason or giving any explanation whatsoever



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6. Vendor means the bidder who is decided and declared so after examination of commercial bids and reverse auction. 7. The name(s) of successful bidder to whom the contract is finally awarded after the completion of commercial bid shall be displayed on the website of the Bank and/or communicated to successful bidder(s). 8. The Commercial Bidding process will be through an e-procurement reverse auction process. The online reverse auction will be conducted by the Bank or a company who have been authorized in this regard by the Bank. The bidders are required to possess a valid Digital Certificate for participating in the e-procurement process bid for Appointment of Consultant to implement “Early Warning Signal System for Loans and Advances (EWS) in SBI International Banking Group (IBG)

Yours faithfully,

For:

Signature:

Name:



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ANNEXURE B

Eligibility Criteria

Bidders meeting the following criteria are eligible to submit their Bids along with

supporting documents. If the Bid is not accompanied by all the required

documents supporting eligibility criteria, the same would be rejected:

Sr. No.

Eligibility Criteria Documents to be submitted

1. The bidder must be an Indian firm/ company / organization.

Copy of the Certificate of Incorporation issued by Registrar of Companies and full address of the registered office

2. Bidder should have experience of minimum 5 years in Consultancy for IT Projects in Banks and Financial Instituitions

Copy of the order and / or Certificate of completion of the work

3. Client references and contact details(email/landline/mobile) of customers for whom the Bidder has executed similar projects( Start and End Date of the Project to be mentioned) in the past

1. 2. 3.

4. Project Management Methodologies Profile of project Team / previous Assignments of similar nature / Details of project plan to be submitted

Documentary evidence must be furnished against each of the above criteria

along with an index. All documents must be signed by the authorized signatory

of the bidder. Relevant portions, in the documents submitted in pursuance of

eligibility criteria, should be highlighted.

Signature

Seal of Company

(Signature and seal of company to be put on both pages of Annexure B )



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ANNEXURE C

Technical Bid

Parameters for evaluation of Technical Proposal

Sr. No.

Parameter Maximum Marks

Remarks

01. Number of Information Technology consultancy for public/private sector banks/FIs in India

20 Brief write up about the projects undertaken as per Exhibit I 2 marks for each project

02. No. of consultancy projects for Banks in the area of Credit Monitoring / Risk Management

20 5 marks for minimum 5 projects and 1 mark for each completed additional project

03. No. of projects undertaken for Banks in developing Early Warning Signal System


04. No. of projects undertaken for Banks with International Operations


05. Number of engagement with SBI during the last 5 years

15 Brief write up about the projects undertaken as per Exhibit I 1-5 projects- 5 marks 6-10 projects- 10 marks 1 mark each for additional project

Part I 75

Presentation on quality of understanding of scope and demonstration regarding how the work will be undertaken by the consultant. Date of presentation would be advised separately to the bidders qualified as per eligibility critera.

25 Shall be evaluated by the committee identified for the purpose

Total (Part I and Part II) 100

Firms fulfilling all the eligibility criteria mentioned in Annexure B would only be considered for scoring given above.



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EXHIBIT 1

Technical approach, methodology and work plan are the key components of the Technical Proposal. You are suggested to present your Technical Proposal in the form of brief write up divided into 4 chapters as under:

i. Experience & Capability

Brief information on the Consultant’s organizational set-up, size and experience in IT consultancy projects. Details of similar type of work undertaken for Indian Public/Private Sector Banks /Financial Institutions and for Indian Corporate spanning multi geographical locations. Consultant’s international set-up and experience and previous engagements with SBI.

ii. Understanding of Scope of work

Details of Consultant’s perception of the nature and scope of work involved in implementation of Early Warning Signal for Bank’s International Banking Group..

iii. Approach, Methodology and Work-plan

This will include details of overall approach of the proposed work i.e. countries to be covered, tools through which the information will be obtained, and demonstration as to how the proposed information obtained will be able to achieve the Bank’s envisaged endeavor.

iv. Team Composition

This chapter will contain details of the team composition, key executives proposed at various stages of the project. You may list out the main disciplines of assignment and key experts responsible and also the technical and support staff. CVs of the key personnel involved.

Signature and Seal of Company



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ANNEXURE D

Bidder Details

Details of the Bidder

1. Name

2. Date of Incorporation and / or commencement of business

3. Certificate of incorporation

4. Brief description of the Bidder including details of its main line of business

5. Company website URL

6. Particulars of the Authorized Signatory of the Bidder

a. Name

b. Designation

c. Address

d. Phone Number (Landline)

e. Mobile Number

f. Fax Number

g. Email Address

Signature and Seal of Company

[Marginal Comment:

Specific requirement for Project Manager and Project Team may be requested

as a separate annexure

Bidder shall appoint an experienced Project Manager dedicated to the project

execution. The bidder should provide CV of Project Manager that demonstrates

proven experience in executing projects similar in scope and complexity]



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ANNEXURE E

NON-DISCLOSURE AGREEMENT

THIS RECIPROCAL NON-DISCLOSURE AGREEMENT (the “Agreement”) is made at Mumbai between: __________________________________ constituted under the _________

Act, ______ having its Corporate Centre at ___________________________

__________________________________ (hereinafter referred to as “Bank”

which expression includes its successors and assigns) of the ONE PART;

And ____________________________________ (hereinafter referred to as “_________” which expression shall unless repugnant to the subject or context thereof, shall mean and include its successors and permitted assigns) of the OTHER PART; And Whereas 1. _________________________________________ is carrying on business of providing _________________________________, has agreed to __________________________ for the Bank and other related tasks. 2. For purposes of advancing their business relationship, the parties would need to disclose certain valuable confidential information to each other. Therefore, in consideration of covenants and agreements contained herein for the mutual disclosure of confidential information to each other, and intending to be legally bound, the parties agree to terms and conditions as set out hereunder. NOW IT IS HEREBY AGREED BY AND BETWEEN THE PARTIES AS UNDER 1. Confidential Information and Confidential Materials : (a) “Confidential Information” means non-public information that Disclosing Party designates as being confidential or which, under the circumstances surrounding disclosure ought to be treated as confidential. “Confidential Information” includes, without limitation, information relating to installed or purchased Disclosing Party software or hardware products, the information relating to general architecture of Disclosing Party’s network, information relating to nature and content of data stored within network or in any other



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storage media, Disclosing Party’s business policies, practices, methodology, policy design delivery, and information received from others that Disclosing Party is obligated to treat as confidential. Confidential Information disclosed to Receiving Party by any Disclosing Party Subsidiary and/ or agents is covered by this agreement (b) Confidential Information shall not include any information that: (i) is or subsequently becomes publicly available without Receiving Party’s breach of any obligation owed to Disclosing party; (ii) becomes known to Receiving Party prior to Disclosing Party’s disclosure of such information to Receiving Party; (iii) became known to Receiving Party from a source other than Disclosing Party other than by the breach of an obligation of confidentiality owed to Disclosing Party; or (iv) is independently developed by Receiving Party. (c) “Confidential Materials” shall mean all tangible materials containing Confidential Information, including without limitation written or printed documents and computer disks or tapes, whether machine or user readable. 2. Restrictions (a) Each party shall treat as confidential the Contract and any and all information (“confidential information”) obtained from the other pursuant to the Contract and shall not divulge such information to any person (except to such party’s own employees and other persons and then only to those employees and persons who need to know the same) without the other party’s written consent provided that this clause shall not extend to information which was rightfully in the possession of such party prior to the commencement of the negotiations leading to the Contract, which is already public knowledge or becomes so at a future date (otherwise than as a result of a breach of this clause). Receiving Party will have executed or shall execute appropriate written agreements with its employees and consultants specifically assigned and/or otherwise, sufficient to enable it to comply with all the provisions of this Agreement. If the Contractor shall appoint any Sub-Contractor then the Contractor may disclose confidential information to such Sub-Contractor subject to such Sub Contractor giving the Customer an undertaking in similar terms to the provisions of this clause. (b) Receiving Party may disclose Confidential Information in accordance with judicial or other governmental order to the intended recipients (as detailed in this clause), provided Receiving Party shall give Disclosing Party reasonable notice prior to such disclosure and shall comply with any applicable protective order or equivalent. The intended recipients for this purpose are:

(1) the statutory auditors of the Receiving Party and

(2) regulatory authorities regulating the affairs of the Receiving Party and inspectors and supervisory bodies thereof



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(c) The foregoing obligations as to confidentiality shall survive any termination of this Agreement (d) Confidential Information and Confidential Material may be disclosed, reproduced, summarized or distributed only in pursuance of Receiving Party’s business relationship with Disclosing Party, and only as otherwise provided hereunder. Receiving Party agrees to segregate all such Confidential Material from the confidential material of others in order to prevent mixing. (e) Receiving Party may not reverse engineer, decompile or disassemble any software disclosed to Receiving Party. 3. Rights and Remedies (a) Receiving Party shall notify Disclosing Party immediately upon discovery of any unauthorized used or disclosure of Confidential Information and/ or Confidential Materials, or any other breach of this Agreement by Receiving Party, and will cooperate with Disclosing Party in every reasonable way to help Disclosing Party regain possession of the Confidential Information and/ or Confidential Materials and prevent its further unauthorized use. (b) Receiving Party shall return all originals, copies, reproductions and summaries of Confidential Information or Confidential Materials at Disclosing Party’s request, or at Disclosing Party’s option, certify destruction of the same. (c) Receiving Party acknowledges that monetary damages may not be the only and / or a sufficient remedy for unauthorized disclosure of Confidential Information and that disclosing party shall be entitled, without waiving any other rights or remedies (as listed below), to injunctive or equitable relief as may be deemed proper by a Court of competent jurisdiction. a. Suspension of access privileges b. Change of personnel assigned to the job c. Financial liability for actual, consequential or incidental damages d. Termination of contract (d) Disclosing Party may visit Receiving Party’s premises, with reasonable prior notice and during normal business hours, to review Receiving Party’s compliance with the term of this Agreement. 4. Miscellaneous (a) All Confidential Information and Confidential Materials are and shall remain the property of Disclosing Party. By disclosing information to Receiving Party, Disclosing Party does not grant any expressed or implied right to Receiving Party to disclose information under the Disclosing Party patents, copyrights, trademarks, or trade secret information.



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(b) Any software and documentation provided under this Agreement is provided with RESTRICTED RIGHTS. (c) Neither party grants to the other party any license, by implication or otherwise, to use the Confidential Information, other than for the limited purpose of evaluating or advancing a business relationship between the parties, or any license rights whatsoever in any patent, copyright or other intellectual property rights pertaining to the Confidential Information. (d) The terms of Confidentiality under this Agreement shall not be construed to limit either party’s right to independently develop or acquire product without use of the other party’s Confidential Information. Further, either party shall be free to use for any purpose the residuals resulting from access to or work with such Confidential Information, provided that such party shall maintain the confidentiality of the Confidential Information as provided herein. The term “residuals” means information in non-tangible form, which may be retained by person who has had access to the Confidential Information, including ideas, concepts, know-how or techniques contained therein. Neither party shall have any obligation to limit or restrict the assignment of such persons or to pay royalties for any work resulting from the use of residuals. However, the foregoing shall not be deemed to grant to either party a license under the other party’s copyrights or patents. (e) This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof. It shall not be modified except by a written agreement dated subsequently to the date of this Agreement and signed by both parties. None of the provisions of this Agreement shall be deemed to have been waived by any act or acquiescence on the part of Disclosing Party, its agents, or employees, except by an instrument in writing signed by an authorized officer of Disclosing Party. No waiver of any provision of this Agreement shall constitute a waiver of any other provision(s) or of the same provision on another occasion. (f) In case of any dispute, both the parties agree for neutral third party arbitration. Such arbitrator will be jointly selected by the two parties and he/she may be an auditor, lawyer, consultant or any other person of trust. The said proceedings shall be conducted in English language at Mumbai and in accordance with the provisions of Indian Arbitration and Conciliation Act 1996 or any Amendments or Re-enactments thereto. (g) Subject to the limitations set forth in this Agreement, this Agreement will inure to the benefit of and be binding upon the parties, their successors and assigns. (h) If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect.



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(i) All obligations created by this Agreement shall survive change or termination of the parties’ business relationship. 5. Suggestions and Feedback (a) Either party from time to time may provide suggestions, comments or other feedback to the other party with respect to Confidential Information provided originally by the other party (hereinafter “feedback”). Both party agree that all Feedback is and shall be entirely voluntary and shall not in absence of separate agreement, create any confidentially obligation for the receiving party. However, the Receiving Party shall not disclose the source of any feedback without the providing party’s consent. Feedback shall be clearly designated as such and, except as otherwise provided herein, each party shall be free to disclose and use such Feedback as it sees fit, entirely without obligation of any kind to other party. The foregoing shall not, however, affect either party’s obligations hereunder with respect to Confidential Information of other party. Dated this __________ day of _________ 2019 at __________ (month) (place) For and on behalf of ___________________________

Name

Designation

Place

Signature

For and on behalf of ___________________________

Name

Designation

Place

Signature



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ANNEXURE F

Commercial Bid

The indicative commercial Bid needs to contain the information listed hereunder

in a sealed envelope bearing the identification – “Indicative Commercial Bid for

Appointment of Consultant to implement “Early Warning Signal System

for Loans and Advances (EWS) in SBI International Banking Group (IBG)

”.

Name of the Bidder:

Sr. No.

Name of Work Amount in Rupees

Taxes as applicable

Total

1. Fixed Cost –

To be mentioned Stage wise clearly articulating the deliverables at every stage

----------

2. Any other cost including out of pocket expenses

----------

Note: i. A retention money amounting to 15% of the total payable amount at each stage (stages as decided by the Bank) will be retained by the Bank and paid after successful completion of the entire project.

ii. The quoted prices and taxes & statutory levies such as Service Tax/ VAT, Sales Tax, Octroi etc. should be shown separately (Please specify both, items of tax and rate of tax)

iii. The fee quoted shall be quoted only in Indian Rupees and should be inclusive of all taxes. The total cost of providing services mentioned under "Scope of Work" derived from above formats shall be considered for financial evaluation. In case of discrepancy between amount in words and figures, the former will prevail.

iv. Bank will not pay any amount which is not quoted in above financial Bid. There will be no additional payment for taxes, duties, octroi etc. There will be no additional payment to the Bidder for anything related to movements / visits/ presentations / knowledge transfer by the Bidder or its officials.

Authorized Signatory Seal of Company



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ANNEXURE G

Compliance Statement

DECLARATION

Terms & Conditions

We hereby undertake and agree to abide by all the terms and conditions

stipulated by the bank in the RFP document.

We certify that the items offered by us in response to the bid conform to the

technical specifications stipulated in the bid with the following deviations:

1)

2)

….

(If left blank it will be construed that there is no deviation from the specification

given above)

Signature:

Seal of Company



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ANNEXURE H

Format for Performance Guarantee

BANK GUARANTEE

To,

State Bank of India,

___________ Project,

Operations and Information Systems Department,

International Banking Group, Corporate Centre,

Mumbai 400021

(Hereinafter referred to as "SBI / you”)

Whereas consequent to your Request For Proposal (RFP) No __________ dated _________ you have issued a Purchase Order No. ______________ dated ________ to M/s _________________, having its corporate office at _____________ (hereinafter referred to as "the Consultant”) to Consultancy to implement “Early Warning Signal System for Loans and Advances (EWS) in SBI International Banking Group (IBG).

Whereas as per the payment terms of the said RFP/Purchase Order the consultant has to submit a Bank Guarantee from a any scheduled commercial bank, other than SBI in favour of you.

And whereas, we, ___________Bank, having our branch office at ________________________________ (hereinafter referred to as "the Guarantor") on the request of the Consultant hereby expressly and unreservedly undertake and Guarantee to pay to you, a sum not exceeding Rs. _________/- (Rupees ___________________Only), being 10% of the value of the Purchase Order, in the event of any breach by the Consultant of the obligations under your said Purchase Order, or reasons attributable to the Contractor on account of the same. This Guarantee shall be limited to an amount not exceeding Rs. _________/- (Rupees _________________Only). You may raise a demand on us in writing stating the amount claimed under the Guarantee and on receipt of your claim in writing, without any demur, protest or contest and without any reference to the Consultant, we the Guarantor shall make the payment under this Guarantee to SBI within 24 hours of receipt of written claim / demand.



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We the Guarantor, further confirm that a mere letter from the SBI that there has been a breach by the Consultant of its obligations or there are sufficient reasons for invoking this Guarantee, shall without any other or further proof be final conclusive and binding on the Guarantor.

We shall not be discharged or released from this undertaking and the Guarantee by any arrangement, variation, violation between you and the Consultant, indulgence to Consultant by you with or without our consent or knowledge and this Guarantee shall be in addition to any other Guarantee or security you possess against the Contractor.

This Guarantee shall be a continuing Guarantee and shall not be discharged by any change in the constitution of the Bank, Guarantor or the Consultant. It is further guaranteed that the payment under this Guarantee shall be made by us on receipt of your written demand as aforesaid making reference to this Guarantee.

Notwithstanding anything contained hereinabove, our liability under this Guarantee is restricted to Rs. ________/- (Rupees ________________Only).

This Guarantee shall remain in full force and effect for a period of __ years from the date of the installation i.e. up to _________ Unless a claim under this Guarantee is made against us within one month from that date i.e. on or before _____ , all your rights under this Guarantee shall be forfeited and we shall be relieved and discharged from all liabilities there under.

Thereafter, our Guarantee shall be considered as null and void whether returned to ourselves or not.

Date :

For _______________

(Branch and Bank)

Place :