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Citizen Centric e GovernmentState Consultation Workshop

Ahmedabad9th September 2011

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National e-Governance Plan (NeGP)

“Make all Government services accessible to the COMMON MAN IN HIS LOCALITY,

through Common Service Delivery Outlets and ensureEFFICIENCY TRANSPARENCY & RELIABILITY

of such services at AFFORDABLE COSTS to realise the BASIC NEEDS of the common man”

Mission mode projects

Integrated projects

Common Services Centers

State Wide Area Network

State Data Centers

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Common Services Centers (CSCs)

Electronic Service Delivery (ESD) Act

e- District Mission Mode Project

National Population Register (NPR)

Presentation Plan

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Common Services Centers: Vehicles of Inclusive Growth

VLE

SCA

SDA

3 Tier Implementation Model Front-end Delivery Outlets

‒ 96,311 CSCs as on August 2011

Access to information and delivery of

services : G2G, G2C, B2C

Public Private Partnership

Bundled Approach (H/W, S/W, Trained

and Incentivized Manpower)

Broadband Connectivity

Selection of SCAs (private entity) by

State Governments

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CSC Rollout Progress (2008 – 2011)

10,350

43,464

80,669

95,710

4,000

27,200

57,482

69,574

0

20,000

40,000

60,000

80,000

100,000

120,000

June 2008 June 2009 June 2010 June 2011

No. of CSCs Rolled Out Connecitivity

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CSCs rolled out as on 31st August 2011

*Due to termination of SCAs in Andhra Pradesh, Haryana, Maharashtra, Madhya Pradesh, Tamil Nadu, UP and Uttarakhand around 4500 CSCs are reported to be non operational

CSCs rolled out – 96,311

70%-100% (13)

50% - 70% (3)

Jammu Kashmir

Himachal Pradesh

Punjab

Haryana

UttarPradesh

Uttaranchal

Bihar

Gujarat

Maharashtra

Karnataka

KeralaTamilNadu

AndhraPradesh

Orissa

Chattisgarh

West Bengal

J&K

HP

Punjab

Haryana

Rajasthan

Gujarat

Karnataka

Kerala

CHH

Sikkim

Arunachal Pradesh

Puducherry

TN

WB

BiHJHD

Uttarakhand

UP

MP

Maharashtra

AP

Orissa

ASM NGL

MNPMGH

TRIPURA

10% - 50% (3)

≤ 10% (2)

Chandigarh

Go

a

MZR

Daman and Diu

Dadra & Nagar Haveli

Lakshadweep

Andaman & Nicobar

Islands

Under Discussion (2)

Delhi

100% (12)

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G2C Services being delivered through CSCs

CSCs for Transactions

Utility Bills

Electricity/ BSNL

Tickets reservation

CSCs for Issuing

Certificates

Copy of Record of

Rights

Certificate of Birth/

Death

Domicile Certificate

CSCs for Diagnosis

Agriculture Department

Telemedicine

West Bengal is

using CSCs for Soil Testing

CSCs for Data

Collection

NREGA Job Card

School survey

Cattle Survey in

Jharkhand

Data entry

Financial Inclusion

Banking

MNREGA payment

Insurance

CSCs for Awareness

Consumer Affairs

Department

Health Camps

CSCs for Information

Results

Agriculture Market Prices

Agriculture Extension

related

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CSCs – Statistics

Over 1.46 crores+ customersRs. 120 crores + revenue* (Based on data received from 28,113 CSCs)

Most Preferred / Revenue Generating Services

(Maximum Citizens Covered)

Issuance of Certificates (RoR, Birth, Character, Death, etc) with

about 10 Million services delivered

Approximately Rs. 9.7 crores + Revenue

Generated

Per CSC: Citizens Served (average) = 520Average amount spend by citizen per transaction = Rs. 88.39/- (G2C + B2C)

Services Delivered through 16,840 CSCs in the past 2

years

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Gujarat CSCs

As reported by SCAs

SCA Name Total CSC Total CSC

rolled out

(Aug ‘11)

CSC with Online Monitoring Tool

installed

eGram Vishwagram

Society

13695 13695 12373

Total 13695 13695 12373

State Government of Gujarat has integrated the existing 13695 eGram centres (one in

each panchayat) with the CSC Scheme, although as per 1:6 ratio only 3090 CSCs were to

be set up.

SCA contract with 3i-Infotech has been terminated, matter with CMS is in Court, Reliance

is static ( no progress); therefore, e-gram society is now acting as SCA.

VSAT connectivity is provided to all CSCs in State.

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Gujarat CSC Scheme

State entitled for 3090 CSCs on 1:6 criteria

Negative amount quoted by the SCAs during bidding

61 lakh land records issued in the last 1 year

Rs. 3 crore generated by e-Gram centers through the Gujarat electricity

Board Service of deposition of bills

e-Gram CSC network operation centre at Gandhinagar supported by 586

field engineers serving support to VLEs

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Bharat Nirman CSCs (7/7)

“Common Service Centers Scheme to be suitably repositioned as

A network of panchayat-level Bharat Nirman Common Service

Centers to provide government services to citizens in rural areas”

Bharat Nirman Common Service Centers to be set up in all the

250000 Gram Panchayats in India

Assured revenue through G2C services for Bharat Nirman

Common Service Centers.

EFC Note Circulated to Line Ministries for comments 150,000 CSCs in 3 years Fixed Support for:

‒ Solar Backup support for all per CSCs‒ Bandwidth Cost support for all CSCs ‒ Incentive to CSC operator

Revenue Viability Gap funding for CSCs Firm linkages with Bharat Nirman Departments: NREGA, NRHM, SSA, Panchayats

etc

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Electronic Service Delivery (ESD)

e-Services being enabled through MMPs etc.

Access being ensured through e Infrastructure

Need – Accelerate the e enablement of services

Mandatory delivery of e services by a cut off date

Phasing out of manual delivery of services

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Enablers of Electronic Service Delivery (ESD)

Right to information Act, 2005 - Section 4 (1)

ARC – Legislative framework for e services

State Governments taking similar initiatives

Legal Framework for Electronic Service Delivery

‒ E-governance Standards

‒ IT Act 2000 as amended in 2008, IT Rules 2011

Increasing tele-density and broadband penetration

Pace of e-enabling of citizen services however continues to be slow

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Electronic Service Delivery Bill

100 days agenda of MoC&IT – ESD Bill proposed

8th Feb 2011 – Apex Committee directed DIT to finalize Electronic

Service Delivery Bill

Feb 2011 – 1st Draft released for public consultations

April 2011 – 2nd Draft released and shared with all Ministries / State

Governments

40 Ministries and 10 State Governments and UTs responded

‒ Overall support for Bill

July 2011 – 3rd Draft released

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Scope of ESD Act

Mandatory electronic delivery of all public services within five years from the enactment from the of ESD Act

Within 180 days of enactment

‒ All departments to identify services to be e-enabled

‒ All departments to fix a cut off date for electronic delivery

‒ Manner of Delivery of Services and Service Levels

‒ Provide for a Grievance Redressal Mechanism

While introducing Electronic Delivery of Services, department will provide for Assisted Access also

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Oversight Mechanism for ESD Act (5/5)

Electronic Service Delivery Commissions - Centre and State Level

Chief Commissioner and a maximum of 2 Commissioners

Function of the Electronic Service Delivery Commission:

‒ Monitor the implementation of the ESD Act

‒ Appellate mechanism for non-introduction of Electronic Services

‒ Preparation of annual report on implementation of the Act

‒ Push for joined up services

Penal Provision

‒ Penalty of Rs. 5,000 to be levied on defaulting officials

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e-District MMP

Electronic delivery of high volume, citizen centric services at the district level

Services include Certificates, Pensions, Grievances, Revenue Court Cases, Ration Card services

Undertakes Backend Computerization for end to end e-service delivery

Centralized application & database

Business Process Re Engineering and Service Levels for each service

Leverages core NeGP infrastructure of SWAN, SDC, SSDG and CSCs

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e-District Pilot Projects

Pilot projects in 41 districts across16 States @ a cost of Rs 126.62 crore

Mandatory service categories – 6 ; Optional : 4 (Additional)

E-Services launched in 10 states – UP, Assam, Tamil Nadu, Bihar & West Bengal,

Kerala, Mizoram, Haryana, MP and Orissa.

Advanced Stage in Maharashtra, Jharkhand, Punjab and Uttarakhand

• More than 1 lakh transactions in 2 districts of Kerala in 6 months

• Around 20000 transactions per month in Sitapur of Uttar Pradesh

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e-District Scheme in Gujarat

All districts to be part of the National Rollout

Jan Sewa Kendra initiative of Gandhinagar can be ramped up

All Services need to be delivered through CSCs

BPR done in Gandhinagar can be adopted

Innovative practices of Jan Sewa Project can be replicated

Integration of Tatkal / One Day Governance / Non ODG Services

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National Rollout Scheme

• National roll-out approved at a total cost of Rs 1663.08 Cr

• Implementation by States/ UTs across all 640 Districts

• Two Phase Implementation:

– Phase I - for districts with at least 70% CSCs operational

• 5 mandatory service categories common across States

• States to choose 5 more categories (not covered under any MMP)

• States to define a cut-off date for stopping manual services

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National Rollout Scheme

• Business Process Re-engineering - Essential

• Service Levels – Defined for each Service

• ICT enablement of field offices at District, Tehsil and Block level

• Extensive Training and Capacity Building planned at all levels

• Change Management - Legal Changes and issue of Notifications

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National Rollout Scheme

• Programme Management :

– Empowered Committee under Chairmanship of Secretary, DIT, GoI

– PMUs to be set-up at the National, State and District level

– 24 e District Champions proposed

• National PMU :

– Prepare Guidelines and Templates;

– Empanelment of Consultants and System Integrators

– Monitor Implementation

• State PMU – Oversee implementation at State Level

• District e-Governance Society - Oversee implementation at Districts

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Benefits from the Project

Citizens can access services at doorsteps (CSCs) in an integrated

manner

Responsive, Transparent and Accountable Service Delivery

Cost savings for citizens on account of

‒ Less number of Trips

‒ Less Waiting Time

‒ Can track status of applications

‒ Savings of upto Rs 100 per txn (based on IIM’A Impact Assessment’08)

‒ Total economic benefits anticipated ~ Rs 1200 Cr per year

Modernization and Automation of District Administration

Empowerment of Citizens

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Strategy for faster implementation

Sharing between Pilot and Non-Pilot States

‒ Best Practices, BPR reports

‒ Government Orders

Identification of Services by all States

Submission of DPRs by 28th July 2011

Empanelment of Consultants, System Integrators , OEMs

Digitization of legacy data on priority basis

Target-based Incentives for District Collector & their teams

Cloud Model for UTs?

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Action Points for States (8/8)

Notification of State Designated Agency and Mission Leader

Formation of District e-Governance Society

Formation of State Project Steering Committee

Identification of Services

Identifications of Departments and Field Offices

Identification of Gap Infrastructure

Submission of DPRs in time

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National Population Register (NPR)

• DIT to implement NPR project in 16 states and 2 UTs: Total Pop. 56.70 crores (rural: 44.20, urban: 12.5 crores)

• DIT’s main strengths: over 95,000 CSCs, approx 40,000 in the allotted states

• NPR major components:

‒ Digitization of demographic data captured during house-listing operation

‒ Collection of biometric data (photo, 10 fingerprints, iris of both eyes) for age 5+

• Database to be sent to UIDAI for de-duplication and allotment of UID nos.

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NPR by DIT

States: UTs:1.Arunachal Pradesh 9. Meghalaya 1. Chandigarh2.Assam 10. Mizoram 2. Dadra & Nagar Haveli3.Bihar 11. Punjab4.Chhattisgarh 12. Rajasthan5.Haryana 13. Sikkim6.Himachal Pradesh 14. Tripura7.Jammu & Kashmir 15. Uttar Pradesh8.Jharkhand 16. Uttarakhand

NPR – The Process Flow

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Roles & Responsibilities and Current Status (3/3)

DOEACC: Nodal Agency on behalf of DIT

DOEACC to issue RFQs for both urban and rural areas

CSCs to be given preference for 50% of the digitization work in rural areas provided they match the L1 price in bidding

Rural demographic/biometric: CSC SPV will do the supervision and monitoring

DOEACC will supervise and monitor for Urban areas

Training: DOEACC

Website and Public Interface: C-DAC

Other Agencies Involved: STPI, State Governments, District Administration

Current Status: RFQs finalized and awaiting final approval

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Thank You

abhishek@gov.in

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Section 4 (1) of RTI Act 2005

4. (1) Every public authority shall—

maintain all its records duly catalogued and indexed in a manner and the

form which facilitates the right to information under this Act and ensurethat all records that are appropriate to be computerised are, within areasonable time and subject to availability of resources, computerisedand connected through a network all over the country on differentsystems so that access to such records is facilitated;

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Recommendation of 11th report of 2ND ARC Promoting e-Governance

The Smart way forward

“A clear roadmap with a set of milestones should be outlined by thegovernment of India with the ultimate objective of transforming thecitizen-government interaction at all levels to the e-Governance mode by2020.

This may be enshrined in a legal framework keeping in consideration themammoth dimension of the task, levels of required coordinationbetween the Union and State Governments and the diverse fieldsituations in which it would be implemented”.

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State Initiatives

Government of Delhi – e SLA for Public Services

Maharashtra Mandatory Electronic Delivery of Public Service Act 2010

‒ Make it mandatory for all government officers/departments to provide electronic (online) service to citizens for all citizen centric services. Initially, electronic service can be limited restricted to:

Availability of information/forms

Online submission of applications by citizens

Status tracking

Government of Bihar, MP, Punjab, HP – Right to Public Services

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Program Management

Program Management Unit at Central level

‒ 8 Resources at DIT

‒ 20 Anchors for States

‒ 24 e District Champions

Programme Management Unit at State level

‒ 76 total Resources to be assigned on the basis of category of

state

Programme Management Unit at District level

‒ 600 ( one programme manager for each district)

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Non core services under pilot

Pilot scheme across 14 states include 13 types of such services, which include

1. Licensing, 2. Utility Bills, 3. Marriage Registration, 4. Agriculture (Information about soil testing, crop insurance), 5. Police (Information about missing/dead person, Tracking of FIR), 6. Passport (filing and tracking of application), 7. Education (admit cards, mark sheet, results , etc),8. Disaster Management(disbursement ) ,9. Employment (Exchange Registration,10. PMeGP, 11. Election (ID cards service), 12. Consumer Court ( most services like revenue courts) 13. Health ( various information like location of primary health centers, etc)

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Mandatory Services for Pilots

1 Certificates Birth, Death, Income, Caste, Domicile, etc.

2 Pensions Application Widow, Old Age, etc.

3 Revenue Court Cause list, Case adjournment, Stay orders, Final orders, etc

4 Government Dues & Recovery

Issue of notices, record payments

5 Ration Cards Addition, deletion, modification

6 Grievance Redressal Application, tracking, monitoring, redressal, appeals, etc

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Mandatory Services for National Rollout

1 Certificates Birth, Death, Income, Caste, Domicile, etc.

2 Social Welfare Scheme – Pensions

Widow, Old Age, etc.

3 Revenue Court & Government Dues and Recovery

Cause list, Case adjournment, Stay orders, Final orders, Issue of notices, Record payments, etc

4 Ration Cards Addition, deletion, modification

5 Grievance Redressal Application, tracking, monitoring, redressal, appeals, etc