state of california e911 next generation update 2009 andy nielsen state of california e9-1-1 office...
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State Of California E911 Next Generation Update
2009
Andy Nielsen
State of California E9-1-1 Office
• Managed IP-based networks and elements that augment present day E9-1-1 features and functions
• Process all types of calls including non-voice (multi-media) messages
• Acquire and integrate additional data useful to call routing and handling
• Support data and communications needs for incident response and management
• Network of Networks
What is NGEN?
MPC VPC
ALI
Wireline calls
Wireless calls
VoIP calls
GIS
Broadened Set of Authorized Agencies
Additional data and features
PSAPs
Managed IP
Network
High Level
Conceptual NG9-1-1 Configuration
IP networkIP network
IP networkIP network
IP networkIP network
Text Video
How Close is NGEN?
• Identifying today’s reality– DOT Trial
• Limited scope– Controlled environment– Limited participation
• Expectations– Standards and Process
development
• California’s involvement
• Identifying today’s reality– NENA
• National Issues– Regulatory– Funding
• Standards– Existing technologies– What’s needed– When will it happen - 2010
How Close is NGEN?
How Close is NGEN?
So, how close are we??
– Full Next Gen. capable – Never??
– As we define NGEN today, 2011…..maybe
How Close is NGEN?
• Identifying today’s reality– Other States
• Washington State RFP 06/08/08
• Shelby County Alabama RFP 03/09/09
• State of Montana- IP network
• State of Indiana – Wireless
Why is California Different?Let’s Compare:
• Indiana– 2.5 million calls - 2008– Population - 6,271,973– PSAPs – 175– No jurisdictional
overlaps
• California– 1.1 million - per month– Population – 33,871,648– PSAPs – 490– CHP and local
jurisdictional overlaps
• What does NGEN mean to the PSAP, to the State E9-1-1 Office?
• What are the expectations?
• What does NGEN mean to CALIFORNIA??
What is NGEN?
NGEN in California
• What does NGEN mean to California?– PSAP survey results
• More Content• Make it easier to provide help
to 9-1-1 callers
– Antiquated network architecture• Rigid• Wireline 9-1-1 – “Bulletproof”
NGEN in California
• What does NGEN mean to California? State wide issues
• Network Costs • Disaster Recovery• Wireless calls
– Single biggest impact !!– California’s biggest issue !!
The Wireless Issue in California• Over 1.7M 9-1-1 calls per month.• Over 1.1M are wireless.• 66% of all 9-1-1 calls are wireless.• CHP receives 70% of wireless calls or 770K
per month.• CHP has 175 call-taking positions as
compared to 1764 PSAP call taking positions.• Single biggest issue for the
State 9-1-1 Office!!
The Wireless Issue in California
Why is it a big issue??• Call Volume (wireless up, wireline down)• Disparate service compared to wireline
– Sector based routing
CHP Workstations
PSAP Workstations
1759%1764
91%
CHPCalls
PSAPCalls
770K45%930K
55%
WirelessCHP
WirelessPSAPs
770K
64%
400K36%
Answering Positions Wireless Calls = 1.1M per month Total 911 Calls = 1.7M per month
The California Monster!
• Managing the “Elephant”– Divide into manageable parts
• ALI Network
• Wireless E9-1-1 Callers
• Native IP inputs – VoIP
• Regional Deployments
What is California Doing?
• Monitoring other projects
– Other states’ RFPs, RFIs, Trials, etc.
– DOT project
– NENA
What is California Doing?
• Reviewing impacts to current funding models– Network centric vs. CPE centric
• Content delivery• CPE contracts
– Technology is not as big an issue as funding and policy
What is California Doing?
• Determining regulatory impacts
– Tariff protection for vendors
– Contracts and CPUC
– Open competition
What is California Doing?• Identifying how to leverage NG9-1-1
(Can’t jump to NG9-1-1 over night) – Identify tactical and strategic plans– Identify low risk, high benefit projects that
build toward NG9-1-1– Fund “limited applications” that
demonstrate functionality while providing key learning
“Limited Applications” The Biggest Bang for our collective Buck!
• Identify low-risk, high-benefit targets
– Wireless E911 – Routing on Lat/Long
– ALI Network – IP based
– Regional and Agency issues
– Use technology to reduce network costs
Hosted SolutionsButte County
Butte County Fiber NetworkButte County Fiber Network
HostHost HostHost
SelectiveSelectiveRouterRouter
Hosted SolutionsNorth LA County
ESInetESInetESInetESInet
SelectiveSelectiveRouterRouter
E9-1-1 Network
S/R
ALI
DB
PSAP
MobileSwitching
Center(MSC)
3rd Party DB
provider
VoIP Service Provider (VSP)
End-officeSwitch
CLEC
Gateway
ALI - IP Network
S/R
ALI
DB
PSAP
MobileSwitching
Center(MSC)
3rd Party DB
provider
VoIP Service Provider (VSP)
End-officeSwitch
CLEC
Gateway
ALIPIP
Network
LAPD Content Delivery
Wireless “Limited Application”
S/R
ALI
DB
MobileSwitching
Center(MSC)
3rd Party DB
provider
VoIP Service Provider (VSP)
End-officeSwitch
CLEC
Wireless E9-1-1XY Routing
Network
PSAP
GatewayGateway
ALIPIP
Network
“Limited Applications”
• What do we need for “Limited Applications”?– Identify Target Sites– Identify Solution Providers– Identify Costs– Identify Gaps
• Funding• Regulatory
– Determine if RFIs are required
Limited Applications and RFI’s Who are the Contenders?
Identify the solution providers
The “Usual Suspects”• AT&T• Intrado • Verizon
• CallWorx• TCS• NG9-1-1 Inc.• Positron• Plant/CML• Others??
ELIMINATE the PRETENDERS!
Limited Applications and RFI’s
• Through Limited Applications and RFIs Identify costs– Identify network and equipment
components– Compare with existing costs– Extrapolate budget costs– Identify potential contract
vehicles
How much will NGEN Cost?
• Identify regulatory/program issues– Changes to existing laws?
– Funding policy changes?
– Operational impacts?
What Needs to Change?
– Develop tactical and strategic implementation plans• Identify timelines• Identify high probability of success targets • Identify limited application sites for Proof of
Concept testing – short-term plan• Identify state-wide deployment – long-term
plan to bring NGEN to California
Getting it Done!
Is it NGEN or <NGEN?
• Hosted Solutions
• IP ALI
• Routing on XY
It’s not NGEN, but we can accomplish a lot on the way there…
Let’s enjoy our journey!!
State Vision
“Anyone, anywhere within the State of California, will
have access to the fastest, most reliable,
most accurate and most secure 9-1-1 services.”
State 9-1-1 Website
http://www.td.dgs.ca.gov/Services/911/default.htm
It’s great!!A goldmine of information!!
Questions?
I have a few…I have a few…