state of florida e 911 board · the board’s text-to-911 initiative is a continuing priority. the...

State of Florida E 911E 911 Board

E911 Board

Florida

February 28, 2020

911 Telecommunicator Spotlight

Stefanie Levi has proudly served the Volusia Sheriff’s Office Support Services Division in the 911 Communications Section

since September 23, 2013. The 911 Communications Section is the largest civilian section within the Sheriff’s Office and is

a fully consolidated Police, Fire, and EMS Communications Center located in Daytona Beach. The Volusia Sheriff’s Office is

comprised of 463 sworn, 470 civilian and 200 plus volunteer employees serving a population of over 500,000 residents and

thousands of visitors to our beautiful county each year.

Stefanie began her career in communications with the Putnam County Sheriff’s Office on February 1, 2011. Shortly after,

Stefanie relocated to Volusia County and joined the Volusia 911 Communications team. During her tenure, Stefanie has held

multiple positions and progressed quickly through all phases of her career development. Stefanie is an accomplished train-

er, fluent in all facets of Law, Fire, and EMS communications. Stefanie has proven her ability to handle high stress, critical

situations with ease. Her proficiency in all aspects of call handling, dispatch, and training has been crucial in ensuring that

high stress calls get handled appropriately. It is clear that she can be counted on to achieve desired results in all situations.

Stefanie is currently holding an administrative role, and is an essential part of the Communications Center’s migration towards

the Commission on Accreditation for Law Enforcement Agencies (CALEA) accreditation.

Stefanie has received numerous commendations for her exemplary service. An abbreviated list of her accomplishments

since 2013 includes:

• Exceptional Performance – Training new employees/Tutoring for State exam - 5/13/2014

• Exceptional Performance – Shots Fired – Job Well Done 12/25/2015

• Exceptional Performance – CPR/Regained Pulses with trainee 07/03/2016

• Letter from the Sheriff/Dedication/Response during Hurricane Matthew 12/01/2016

• Unit Commendation for Guide Card (Premier Responder) Committee 2/2019

• Nomination for Employee of the Quarter 6/2019

• Revamped training software with vendor after problems arose with system 2019

• Coordinating with CALEA for Communications Standard Procedure compliance 2019

• Nominated for the 2020 Florida Sheriff’s Association Dispatcher of the Year

Stefanie exudes a positive attitude which reflects well upon the Sheriff’s Office Communications Center. She is a hard worker

who cares about people. She is a role model and mentor for newly hired Telecommunicators. Stefanie shows that she has

true integrity and professionalism and is continually a great example to those around her. She is an important contributor to

the success of the organization. We are very proud to have her as a part of our team here at the Volusia Sheriff’s Office.

Florida E911 Board 4030 Esplanade Way

Tallahassee, FL 32399-0950 Tel: 850-921-4204

Fax: 850-488-9837 https://www.dms.myflorida.com/business_operations/telecommunications/enhanced_911

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February 28, 2020 The Honorable Ron DeSantis, Governor

400 South Monroe Street

Tallahassee, Florida 32399-0001

The Honorable Bill Galvano

President, The Florida Senate



The Honorable Jose R. Olivia

Speaker, Florida House of Representatives



Dear Governor DeSantis, President Galvano, and Speaker Olivia: With unanimous support, the State of Florida E911 Board respectfully submits its 2019 Annual Report.

In accordance with section 365.172, Florida Statutes, the E911 Board was established to administer E911 fees on

behalf of the State of Florida to provide coordination, support and technical assistance to counties to promote the

deployment of E911 systems in the state. The E911 Board’s primary goal and mission promote and support the

development, coordination, and integration of an evolved, fully functional, seamless Next Generation 911 (NG-

911) system that is accessible anytime, anywhere, from any device to realize the full potential for 9-1-1.

Some of the year’s accomplishments include:

The Board’s implementation of a training program to provide county coordinators with an additional

resource to help prepare for NG-911 implementation.

The revision of the Wireless fee allocation to provide additional funding for E911 services in Florida.

The revision of the Rural County Supplement program to provide additional financial resources to the

rural counties in Florida.

The Florida NG-911 study, which involved extensive collaboration with all the county 9-1-1

coordinators and the Board.

3

Table of Contents Introduction ............................................................................................................................... 4

Executive Summary ...................................................................................................................... 4

Findings – Current E911 Status ................................................................................................... 5

Financial Highlights – Fiscal Year 2018-19 ..................................................................................... 5

Strategic Priorities .................................................................................................................... 5

E911 Board, Fees and Program ......................................................................................................... 6

Fiscal Year 2018-19 E911 Fee Remittance and Collections ..................................................................... 6

E911 Trust Fund Receipts & Disbursements .......................................................................................... 8

Status of Statewide E911, NG-911, and Text-to-911 Services .................................................................... 11

Strategic Initiatives ..................................................................................................................... 13

RESULTS OF E911 SERVICE DATA EVALUATION ......................................................................................... 13

Total E911 Revenues ................................................................................................................. 14

Wireless Revenues Analysis ......................................................................................................... 14

Non-Wireless Revenues .............................................................................................................. 15

Prepaid Wireless Revenues .......................................................................................................... 15

County Projection Analysis .......................................................................................................... 16

Wireless Service Provider Cost Recovery Analysis ............................................................................... 16

Total Cost (Expenditure) and Fee (Revenue) Analysis .......................................................................... 16

Board Administration of Fee Rate and Percentage Allocation ................................................................. 17

E911 Trust Fund Balance Analysis .................................................................................................. 18

Conclusions ............................................................................................................................... 18

Financial Report ......................................................................................................................... 20

Appendices ............................................................................................................................... 20

4

Introduction The Florida E911 Board (Board) is pleased to provide this annual report, in accordance with paragraph 365.172(6)(c), F.S. This report reflects the quarterly and annual receipts and expenditures of the Emergency Communications E911 System Fund (E911 Trust Fund) and includes the following components:

▪ Availability, evolution, and status of E911 service in Florida; ▪ Future concerns and directions related to providing E911 services; ▪ Analysis of revenues Florida received for wireless, prepaid wireless and non-wireless E911 fees and

expenditures including: o County costs to operate and maintain E911 systems; o Service provider costs; o Board administration costs; and o Rural county and statewide grant programs.

The Board is required to prepare and provide this annual report on or before February 28, 2020 to the Executive Office of the Governor, President of the Senate, and Speaker of the House of Representatives. The Board will post the report on the Florida E911 website1 for review by interested stakeholders in the State of Florida.

Executive Summary This year the Board continued its focus of transitioning E911 services to NG-911 services in the State of Florida, while continually monitoring the revenue disbursements to the counties. This critical fee revenue source is essential to sustaining E911 system operations throughout Florida as it provides for a significant source of revenue necessary to maintain and operate the E911 systems statewide. In addition to providing monthly fee disbursements to counties, the Board continues fund grants, training, coordination, and technical support for upgrading and advancing Florida’s public safety E911 system. Some of the Board’s 2018-19 actions included:

▪ Providing a State Grant Program for Florida Counties. ▪ Adjusting the Fall 2018 Rural County grant cycle to allow impacted counties to deal with the effects of

Hurricane Michael. ▪ Continuing the rural county supplementary disbursement from the wireless fee remittance to rural

counties. The supplement was increased to provide rural counties a minimum of $9,000 in revenues each month from the wireless category.

▪ The Board increased the wireless fee allocation percentage to counties to help offset the growing cost for counties to maintain E911 services.

▪ Supported DMS’ initiative to apply for a federal grant to supplement trust funds dollars, in order to accelerate the transition to NG-911 systems in the State of Florida.

In Fiscal Year (FY) 2018-19, the E911 fee revenue, grant, supplementary, and special trust fund disbursements to counties accounted for 44 percent of the counties’ actual costs of allowable E911 fee expenditures.

1https://www.dms.myflorida.com/business_operations/state_technology/public_safety_communications/florida_911

https://www.dms.myflorida.com/business_operations/state_technology/public_safety_communications/florida_911

5

Findings – Current E911 Status

▪ Each of Florida’s 67 counties maintain E911 non-wireless and E911 wireless Phase I and II systems. ▪ There were over 200 Primary and Secondary PSAPs in the State of Florida. ▪ These PSAPs received more than 13.6 million 9-1-1 calls last year that were handled by 5,456 Public

Safety Telecommunicators. ▪ 43 counties have implemented Text-to-911. 20 counties are planning on implementing Text-to-911

services in 2020, and the remaining four counties plan to implement in 2021.

Financial Highlights – Fiscal Year 2018-19

▪ Board E911 fee collections, investment interest, and grant refunds totaled $121,319,389. ▪ The Board approved service provider, county disbursements, county grants, and administrative costs

totaling $117,925,213 to support E911 systems in Florida, as authorized in subsection 365.173(2), F.S. : o The Board approved the disbursement of $11,189,633 in State and Rural grants, training

reimbursements to counties and the Text-to-911 initiative. o The Board distributed $3,895,271 to wireless service providers who submitted certified invoice

reimbursements for the actual costs of implementing and maintaining wireless E911 systems in Florida.

o The Board expense disbursements totaled $2,004,781 for necessary accounting, legal, administrative and technical staff support, and administrative expenditures.

o E911 fee revenues disbursed totaled 45 percent of the counties’ actual costs for allowable E911 expenditures in FY 2018-19. Additional support was given to counties via grants, special and supplemental disbursements which provided an additional 3 percent to assist counties in covering the costs of 9-1-1 services.

Strategic Priorities

The Board’s Text-to-911 Initiative is a continuing priority. The Board approved a $43,363 special disbursement to help counties implement and maintain Text-to-911 services. The Board is reviewing the best course of action for the development of NG-911 system statewide. The Board recommends the following key strategic initiatives:

▪ NG-911 Call Routing on a statewide basis ▪ NG-911 Geographic Information System (Statewide 911 Mapping System) ▪ Hosted Public Safety Answering Point NG-911 CPE Systems ▪ NG-911 Education and Web Training ▪ NG-911 Management Information System (MIS) ▪ E911 Pre-arrival Instructions ▪ Language Translation Services

This financial report is based on both state and county FY 2018-19 periods. The E911 fee revenues and disbursements are detailed on a modified accrual basis of accounting for the state’s fiscal year. The report continues the use of county FY financial information and provides county revenue and expenditures for 2018-19.

The accomplishments made this year to enhance Florida’s E911 services, including the completion of the Florida NG-911 Study, reflect the ongoing cooperation between all public safety stakeholders including the county 911 coordinators, the wireless industry, the non-wireless industry, the retail association and the vendors, with the Board acting as the catalyst. The Board looks forward to working with the stakeholders to maintain Florida’s position as a national leader in E911 services.

6

E911 Board, Fees and Program

Established by the Florida Legislature in 2007, the Board is comprised of 11 members. The Secretary of the Department of Management Services (DMS) designates the chair of the Board. The Governor appoints five county 911 coordinator members and five telecommunications industry members. The current representation of the membership can be found on the Board’s website. The Board monitors collection of Florida’s E911 fee and oversees distribution of fee revenues to counties through monthly distributions from E911 fees collected. Counties receive distributions based on the number of postpaid wireless and non-wireless telephone subscribers with a billing address in their county and prepaid service purchased in their county. During the 2019 Legislative Session, the Florida Legislature passed HB 441, E911 Services, which Governor DeSantis signed into law and became effective July 1, 2019. The bill required the Technology Program within DMS to develop a plan by February 1, 2020, to upgrade Florida’s PSAPs to allow the transfer of an emergency call from one local, multijurisdictional, or regional E911 system to another local, multijurisdictional, or regional E911 system in the state. This transfer capability should include voice, text message, image, video, caller identification information, location information, and additional standards-based 9-1-1 call information. In response to a recommendation made by the Marjory Stoneman Douglas High School Public Safety Commission, this legislation requires the development and implementation of communications systems that allow direct radio communication between each PSAP and first responders outside the PSAP’s normal service area, allowing for a more efficient dispatch of first responders in response to 9-1-1 communications. Lastly, the bill requires each county to develop a plan to implement countywide text-to-911 service and, by January 1, 2022, to enact a system that allows for text-to-911 service.

Fiscal Year 2018-19 E911 Fee Remittance and Collections

The Board was established to help implement a statewide E911 system for wireless and non-wireless voice communication users2. One of the Board’s primary functions is to administer the funds derived from a monthly fee on voice communications services3 primarily used within the state. Per paragraph 365.172(8)(e), F.S., non-wireless and wireless service providers have 60 days from the end of the billing month to remit the collected fees to the Board.

E911 Fee Remittance and Disbursement - Time Periods

E911 Fee

Billed

Month

30 Days

E911 Fee

Collection &

Remittance PeriodE911 Fee

Compilation

E911

Board

Review &

Approval

E911 Fee

DisbursementCounties

Receive

Revenues

June July August September30 Days

May - June

31 Days

June - July July - August

May - August

60 Days

June - September

2 The State of Florida Wireless 911 Board was established by the Legislature in 1999 to help implement a statewide E911 system for wireless telephone users. The E911 Board was established for implementation of wireless and non-wireless 911 services in 2007. It replaced the Board established in 1999. 3 Services that provide access to E911 services through the use of any technology, which includes the transmission, conveyance, or routing of voice, data, audio, video, or any other information or signals defined in section 202.11, F.S., on communications services.

http://www.dms.myflorida.com/business_operations/telecommunications/e911

7

Per subsection 365.172(9), F.S., the Department of Revenue (DOR) collects all retail transaction fees. Prepaid wireless sellers have 20 days from the end of the collection month to remit the collected fees to DOR. DOR transfers the funds on or before the 25th of the following month.

May - August

E911 Fee Point of Sale

Remittance and Disbursement - Time Periods

E911 Point of Sale

Collection

Month

31 Days

E911 Fee

Remittance to

DORE911 Fee

Compilation

E911

Board

Review &

Approval

E911 Fee

DisbursementCounties

Receive

Revenues

June July August September

20 Days

May - June

31 Days

June - July July - August

DOR Collection,

Analysis and

Disbursement into

E911 Trust Fund

25th of month

following

remittance

30 Days

June - September

E911 fees are collected in accordance with subsection 365.172(8), F.S., and disbursed to county governments and wireless service providers in accordance with section 365.173, F.S. Based on allocation changes set by the Board, the current percent allocations include the following:

8

The Board has an E911 State Grant Program for all counties, and a supplemental disbursement and grant program available for rural counties. County classification based on population are shown on the following map and based on the following limits:

▪ Rural counties have a population up to 75,000. ▪ Medium counties have a population of more than 75,000 but less than 750,000. ▪ Large counties have a population of 750,000 or more.

E911 Trust Fund Receipts & Disbursements E911 Trust Fund revenues are used exclusively by counties for costs associated with maintaining E911 systems and networks, developing NG-911 systems, for certified wireless provider E911 cost recovery, and for Board administration.

Wireless Receipts for Fiscal Year 2018-19

The Board received payments from the collection of the E911 fee from 46 wireless service providers for FY 2018-2019. The total revenue received and deposited into the E911 Trust Fund during the year by wireless service providers was $67,892,050. This is a 5.2 percent increase from the previous fiscal year. Receipts are shown in Appendix 1 of this report.

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Non-wireless Receipts for Fiscal Year 2018-19

The Board received payments from the collection of the E911 fee from 321 non-wireless service providers for FY 2018-19.4 The total revenue received and deposited into the E911 Trust Fund by non-wireless service providers during the year was $27,316,969. This is approximately a 5.7 percent decrease from the previous fiscal year. Non-wireless receipts continued its decline which has been the general trend for the past several years. Receipts are shown in Appendix 1 of this report. Prepaid Wireless Receipts for Fiscal Year 2018-19 The Board received DOR payments from the collection of the E911 fee from 1,895 retail entities for FY 2018-19.5

The total revenue received and deposited into the E911 Trust Fund by prepaid wireless service providers during the year was $23,961,737. This is approximately a 0.5 percent increase from the previous fiscal year. Receipts are shown in Appendix 1 of this report. Disbursements for Fiscal Year 2018-19

The Board approved a total disbursement of $117,925,213 from the E911 Trust Fund during the FY 2018-19. The following chart shows the disbursement of the E911 fees.

The Board approved a total fee revenue disbursement to counties of $100,966,890 from the E911 Trust Fund during the FY 2018-19. This also includes the supplemental, special disbursements, and Text-to-911. The E911 Trust Fund disbursed $57,753,926 of wireless fee revenues to Florida counties in FY 2018-19. The E911 Trust Fund disbursed $26,226,667 of non-wireless fee revenues to Florida counties in FY 2018-19. The E911 Trust Fund disbursed $14,608,050 of prepaid fee revenues to Florida counties in FY 2018-19.

The Board disbursed a total of $11,058,270 for 34 counties for state and rural grants in FY 2018-19. Without this funding, the current level of E911 service would not be possible in most of Florida counties.

4 Ibid. . 5 Ibid..

$98.59

$0.75 $3.90 $8.45$1.50 $2.60 $2.00 $0.09 $0.04

$117.93

$0

$20

$40

$60

$80

$100

$120

$140

Mill

ion

s

2018-19 Board Disbursements

10

The E911 Trust Fund disbursed a total of $1,501,779 to 26 rural counties in FY 2018-19 as supplemental disbursements. In rural counties with small numbers of wireless subscribers, E911 fee revenue does not cover basic E911 costs. The rural county supplemental disbursement program provides critical funding for Florida rural counties. The Board increased the monthly wireless fee revenue to $9,000 per month, regardless of the actual E911 wireless fee revenue collected in the county. The list of the specific counties and amount of the disbursements is shown in Appendix 1 The Board’s Rural County Grant program assists rural counties with the installation and maintenance of the E911 systems. The Board disbursed $2,604,717 to 29 rural counties in FY 2018-19. Funding awarded is retained in the trust fund and accounted for in the “designated for rural county reimbursement grants.” It is shown in the committed fund balance of the Financial Statement in Appendix 1. Appendix 1 also has a list of rural counties and the disbursement information during FY 2018-19. Appendix 3 lists all the rural county grants awarded in FY 2018-19. The Board disbursed a total of $4,712,354 to 16 counties in FY 2018-19. Additionally, $3,741,199 was certified forward for expected county reimbursement requests. E911 State Grant awards are disbursed based on actual cost reimbursement provisions and county requests. Funding awarded is retained in the trust fund and accounted for in the “designated for E911 state reimbursement grants” and “designated for E911 state prepaid reimbursement grants.” It is shown in the committed fund balance of the Financial Statements. State Grant disbursements are listed in Appendix 1. The Board implemented two State Grant Program application cycles in FY 2018-19 with grants having been awarded in February and June of 2019, in accordance with section 365.172(6)(a)3.b, F.S. The grants awarded in 2019 are listed in Appendix 3 of this report, and on the E911 website. The E911 Trust Fund disbursed a total of $3,895,2716 to wireless service providers that requested reimbursements, as authorized in paragraph 365.173(2)(d), F.S., in FY 2018-19, based on Board approved sworn invoices for actual E911 costs. Board expenses in FY 2018-19 totaled $2,004,781. This includes $1,031,953 in financial assistance for repairs due to Hurricane Michael. The Board paid $28,414 for professional services to the Attorney General’s Office for Board Counsel. The balance of the expenses provided staff support, rent, investment fees, consulting services, travel, and managerial costs.

E911 Trust Fund Assets and Balance The following table summarizes the E911 fund balance.

6 See Financial Report in Appendix 1, page 2, for disbursements.

Fund Balance - July 1, 2018 69,909,559$

119,170,756$

2,148,571$

62$

(117,933,823)$

73,295,125$

32,410,376$

2,781,623$

5,536,239$

25,280,795$

1,900,569$

271,522$

4,043,582$

1,070,418$

73,295,125$

Designated for E911 State Prepaid Reimbursement Grants

Designated for Rural County Reimbursement Grants

Fund Balance - June 30, 2019

Commited to Providers

Commited for Assistance to Rural Counties

Commited to Counties

Statewide Prepaid Grants

Board Administration

Designated for E911 State Reimbursement Grants

Fund Balance - June 30, 2019

E911 Fund Balance

E911 Fee Receipts

Interest Earned

Refunds of grant awards

Disbursements

11

Status of Statewide E911, NG-911, and Text-to-911 Services Florida counties continue to maintain and upgrade their E911 systems, which are implemented at the county level. E911 monthly fee revenue disbursements to the counties support routine, ongoing service and maintenance costs of E911 equipment and networks, but often fall short for upgrading systems and implementing advanced 9-1-1 technologies. The Board provides funding through grant programs that assist counties in upgrading and enhancing E911 equipment, networks and services when regular E911 fee revenues are not enough. While the counties struggle to fund their current E911 Systems, many are seeking ways to provide their citizens with advanced 9-1-1 technology that they need and expect. One of these relatively new technologies is Text-to-911 using Short Message Service (SMS). SMS Text-to-911 allows citizens who cannot hear or speak to gain access to 9-1-1 services using technology that they use in their everyday lives and without the requirement of special equipment or subscription to relay services for the hearing and speech impaired. Currently 64 percent of the counties offer this service which has increased from 49 percent in the previous year. The Board has made Text-to-9-1-1 a priority and established it as one of their primary initiatives. The Board offers funding opportunities to implement and maintain text services within the counties. Funding is limited to the actual circuit costs, up to the amount provided in the Board’s planning guide. Counties are permitted to apply for this funding on reoccurring charges annually. This funding may allow for the reimbursement of the full cost of Text-to-911 based on the chosen vendor and delivery method.

Counties decide how and when to implement Text-to-911 based on several factors including existing equipment capabilities. PSAP managers also face the task of training public safety telecommunicators on how to deal with text messages, as well as developing operational policies and procedures for dealing with text messages. With improvements in technology, it is expected that 9-1-1 centers will eventually be capable of receiving images (photo and video) also known as Multimedia Messaging Service (MMS) via the 9-1-1 system. These additional capabilities will provide lifesaving benefits but are expected to come at additional cost. Text-to-911 and image delivery is only a component of the evolving 9-1-1 technologies as the industry migrates towards NG-911. NG-911 includes Internet Protocol (IP)-based 9-1-1 call routing systems, Geographic Information Systems (GIS), and MIS to be implemented statewide with interconnectivity among systems and across jurisdictional boundaries. A NG-911 call routing system is designed to handle voice, data, text, and video on a standardized IP-based platform. NG-911 requires a total replacement of the legacy 9-1-1 systems with IP networks and core services that will allow for geo-spatial 9-1-1 call routing. Some of the more progressive and financially capable counties in the state have already either started the NG-911 planning for their counties or have initiated the transition to NG-911 ready systems and networks. A majority of the counties require and are awaiting clear direction and a comprehensive plan by DMS and require a stable funding source for the transition and ongoing service costs. In June 2019, the Florida Legislature approved HB 441 that requires DMS to develop a plan for 9-1-1 call routing state-wide. This plan is expected to provide some direction to the counties on how to move forward and will provide insight on the associated cost factors. Based on the 2018 NG-911 Study, 67 percent of the Florida counties indicated that they are capable of implementing an IP Network known as the Emergency Services Internet Protocol Network (ESInet), which is a staple in NG-911, but today only about a quarter of the counties have made progress in the implementation. Another critical component to NG-911 is GIS data readiness and is required for 9-1-1 geo-spatial call routing in the NG-911 environment. County 9-1-1 Authorities have been taking a proactive approach by becoming more informed on the GIS data requirements in NG-911 and taking action to improve their GIS data.to most recent accepted standards. Smaller counties lack the resources to begin the process and require GIS companies to provide this service. Additionally, counties lack funding for data accuracy and synchronization efforts, therefore, in 2016, the Board modified the grant priorities to include GIS data services, which has aided counties in completing this necessary process.

12

Since that time, the Board has been providing grant funding to support this effort and encouraging counties to move forward with NG-911 readiness. In August 2019, a federal grant, made possible by the Enhance 911 Act, was awarded to the State of Florida in the amount of $6.3 million. Much of the grant funding will augment the funding required to prepare and maintain GIS data at local and state levels, as this is one of the Board’s strategic initiatives. While Florida counties await direction from DMS and the Board, 34 counties have formed into four regional workgroups for the purpose of researching and analyzing NG-911 solutions and are considering the possibilities and options of implementing these solutions on a regional level. Those counties who had not proactively formed regions have been incorporated into designated regions by DMS. Regional solutions are encouraged by the Board as they offer multiple benefits to the counties and the state, such as cost savings and providing greater flexibility through hosted and/or shared equipment. These solutions also present several challenges, including procurement and agreed jurisdictional control across boundaries. Funding these regional efforts has become a growing concern, and counties are seeking financial support from the Board. With the federal grant award, funding for regional meetings and training will be possible. Advancing to NG-911 involves a multi-year transition and progression of the counties’ E911 systems. Counties are at varying degrees of evolution ranging from having taken no action to differing stages of planning and transition. In order to achieve NG-911 on a statewide basis, it is expected there will be a need for an agreed upon comprehensive plan, potential changes in revenue sources, 9-1-1 fee adjustments, changes in Florida Legislation, and changes in Board composition and authority. DMS and the Board have been exploring the possibilities for achieving an end state NG-911 Solution statewide. One step in this process was the Florida NG-911 Study that was finalized in October 2018. This study provided an assessment status of counties throughout the state and a comparison of 9-1-1 in Florida against other similar states in the nation. The 2018 study helped guide DMS in their efforts as they prepared NG-911 call routing plan, as required by s. 365.177, F.S. As more counties seek financial support for Text-to-911 for initial or reoccurring costs, the Board will continually evaluate future sustainability considerations for Text-to-911 special funding based on available spending authority, county needs, and service benefits. The following map shows the current status of Text-to-911 deployment in the state as of December 27, 2019.

13

Strategic Initiatives

The Board’s priority is to sustain the state’s current level of E911 service while promoting implementation of NG-911 emerging technologies and migration to an IP delivery system for 911 services and Text-to-911 on a statewide basis. The Board’s technical and system implementation, training, and operational strategic initiatives for NG-911 have remained the same and are detailed in Appendix 4. The components include the following:

• NG-911 Call Routing to provide unified 911 call delivery and transfer ability from all providers and PSAPs for delivery of emergency response information to the appropriate PSAP to enable rapid public safety response.

• NG-911 GIS for sharing and combining geographic information (mapping data) to provide accurate 911 call location determination and call routing and transfer ability for surrounding jurisdictions.

• Hosted PSAP NG-911 CPE Systems to provide redundant and diverse hosted NG-911 services and connectivity for county PSAP's for cost sharing and leveraging software and hardware upgrades and technical services.

• NG-911 Education and Web-training for public education to inform citizens and visitors of the abilities and limitations of the 911 systems throughout Florida, and public safety agency e-training for 911 terminology, standards, operations, and call taking functions necessary for the successful implementation of county 911 systems.

• NG-911 MIS to provide critical information on 911 calls and routing to identify needs for system changes and additional positions, equipment, and personnel.

• E911 Pre-Arrival Instructions to provide citizen and visitor emergency assistance needed for 911 calls involving emergency medical, law enforcement, and fire until the emergency responders arrive on the scene.

• Language Translation Services to provide the ability to communicate effectively with a 911 caller in emergency response situation given Florida’s diversity of languages of its citizens and international visitors.

In support of these initiatives, the Board awarded through its Rural County Grant and State Grant programs $1,926,814 towards NG-911 GIS in 2019. Further support of these initiatives by the Board is noted through its engagement with DMS for the Federal Next Generation 911 (NG-911) grant with the provision of 60/40 matching funds budgeted at $6,314,048 federal funds and $4,209,365 state matching funds from the E911 System Trust Fund. The major component of a statewide NG-911 system is an ESInet with NG-911 call routing available statewide. Work on this initiative began with the design and technical specifications7 for statewide NG-911 routing developed with grant funds awarded in 2009 through the ENHANCED 911 Act of 2004. These technical documents provide a blueprint for statewide NG-911 routing using a statewide IP network. The Board will take into consideration its NG-911 Strategic Plan along with the DMS Florida NG-911 Study to determine the most appropriate course of action to implement these initiatives through to fruition.

RESULTS OF E911 SERVICE DATA EVALUATION

The Board is authorized to review, oversee and evaluate the fund, and to report to the Legislature on the disbursement of the revenues to wireless providers, counties, and DMS. The Board, in consideration of current and future funding requirements, continually analyzes the balance in the E911 Trust Fund. It is critical to maintain the needed E911 Trust Fund reserves to assist counties with funding upgrades of NG-911 compliant equipment and services to accommodate NG-911 service demands, as well as to ensure the safety of Florida’s citizens and visitors. This section reports on the various aspects of the E911 revenue, disbursements, and status of the trust fund.

7 E911 Act Grant Program, Florida NG‐911 Routing Service Technical Specifications

http://www.dms.myflorida.com/content/download/86107/494529/RPT120801_Florida_Summary_Specifications_FINAL%5bPost%5d.pdf

14

Total E911 Revenues The total revenue increased by approximately two percent in FY 2018-19.8 The composite graph provides the individual services and the compiled total revenue for all sources.

Source: Based on Board data35F

9

Wireless Revenues Analysis

The wireless revenue increased by almost 5.2 percent in FY 2018-19.10. The following graph shows historical

wireless E911 fee revenue trends by year, including the impact of the exemption on prepaid wireless E911 fee remittance in 2012.

Source: Based on Board data11

8 Based on E911 Board Fiscal Year 2018-19 Appendix 1 E911 Board accountant report. 9 Historical revenues from state Fiscal Years 2008-09 through 2018-19, based on E911 Board accountant monthly compiled statements. 10 Based on E911 Board Accountant Report Fiscal Year 2017-18 and 2018-19 statements. 11 Historical revenues from state Fiscal Years 2008-09 through 2018-19 based on E911 Board accountant monthly financial statements.

15

Non-Wireless Revenues

Collection from non-wireless providers began in 2007. The collections include E911 Local Exchange Carrier (LEC) and VoIP revenues. These revenues are intended to help offset the costs of LEC 911 trunks, network circuits, and database fees. The trend since 2007 shows decreasing LEC access line E911 fee revenues and increasing VoIP E911 fee revenue. Data collected for FY 2018-19 shows the continued decline in non-wireless revenue for LECs. The graph shows the revenue collection for both non-wireless services (LEC and VoIP). Total non-wireless revenues decreased by almost 5.7 percent in FY 2018-19.12

Source: Based on Board data37F

Prepaid Wireless Revenues

The Board began receiving and disbursing 911 fee from prepaid wireless in March of 2015. Funds are collected by DOR and deposited into the E911 Trust funds each month. The following graph shows the 48-month trend of the collection of prepaid fees from June 2015 to June 2019. This trend is depicting the slow growth occurring in prepaid wireless 911 fee revenue for the entire state. Prepaid wireless revenue grew by 0.5 percent.

Source: Based on Board data13

12 Based on E911 Board Fiscal Year 2017-18 and 2018-19 statements. 13 Net refers to E911 fee revenues after five percent provider allowance, DOR admin fees, and any adjustments.

16

County Projection Analysis

Detailed findings summarized from county questionnaire responses are totaled in a spreadsheet in Appendix 2. The analysis of the data indicates that the wireless, non-wireless, and prepaid wireless fees, grants and other supplements counties received, on average, cover less than half of their actual costs. In total, fee revenue, special disbursements, and grants funded 48 percent14 of counties’ total expenses. This is comprised of 45 percent from fee revenue disbursement and two percent from Board assistance programs. The costs provided by the counties represent their actual expenditures in the fiscal year.

With the fee reduction in 2015, and subsequent collections from prepaid wireless, the total fee revenue has affected counties differently. Some of the counties have received increased revenue but the majority are receiving less revenue. The impact on individual counties has been a constant issue for the Board, which is reviewing the impact on a monthly basis. The Board initiated the special disbursement program, which kept the affected counties revenues at the 2014 level.

The Board’s Rural County Financial Assistance Program consists of two parts, the Rural County Grant Program and the Supplemental Disbursement Program.

▪ The Rural County Grant Program funds capital equipment purchases, upgrades, and maintenance. The

Rural County Grant program continues to be a vital funding source for upgrading and maintaining E911 systems in the rural counties.

▪ The Board’s Supplemental Disbursement Program assists rural counties’ funding of access line, trunking costs, and other associated E911 expenses. This program assures that all counties receive a minimum of $9,000 per month to pay for equipment and other expenditures relating to E911 as authorized by Florida Statutes. These supplemental disbursements totaled $1,501,779 in FY 2018-19.

The Board continues to review the effect of the decrease in revenue on the rural county programs. The decrease in wireless revenue is covered by the Supplemental Disbursement Program. The Board is continuing to monitor rural counties fiscal needs and will recommend changes to the rural county programs to ensure that rural counties have the resources needed to maintain their E911 system, as well as fund new equipment for NG-911 services.

The E911 State Grant Program, while primarily developed for medium and large counties, now funds rural county equipment not funded through the Rural County Grant Program. In FY 2018-19 the Board initiated two State Grant cycles and was able to award $6,031,896 to counties.

Wireless Service Provider Cost Recovery Analysis

The FCC requires that Tier I and II wireless service providers deliver enhanced location capabilities in counties possessing the equipment to receive the information and requesting service. Florida statutes require certified invoices from the service providers as part of the reimbursement process. The cost for vendor to provide these services has decreased over the past few years. The Board is continuing in its effort to verify that submitted invoices reflect the true cost for the service providers to deliver enhanced location information.

Total Cost (Expenditure) and Fee (Revenue) Analysis

LEC E911 trunking and database costs are billed directly to the counties and are based on schedules and tariffs. Counties are also incurring additional IP circuit costs to begin the migration to NG-911. These circuits may be provided by the LEC, Competitive Local Exchange Carriers (CLEC), or MyFloridaNet (MFN), at the counties’ discretion.

14 Based on actual county data - See Appendix 2 (Percent E911 Fee & Board Assistance of Total Expense).

17

The costs for the E911 trunking circuits and the IP circuits are incorporated in the county’s budget and are funded typically from allocated county E911 fee revenue. As counties migrate to NG-911 services, it is expected to cause an increase in cost to the counties to deliver advance networking capabilities. This analysis summarizes the actual revenues received by Florida counties for wireless and non-wireless E911 fees, and counties’ costs to operate and maintain their E911 systems. It includes a forecast of these expenditures and revenues based on the systems currently available.

Expenditure/revenue Variance

Actual Amounts Based on Board and County Documentation

Amount Projected Forecasts based on County and Industry Trends

This projected forecast is based on a 5 percent increase in wireless, and a 0.5 percent increase in prepaid wireless revenues given the population trends. It is projected that there will be an almost 6 percent 5

15 decrease in the non-wireless E911 fee revenue. Total E911 expenditures reported by the counties increased slightly over the past fiscal year, which is consistent with the historical trend for emergency communications services in Florida.

Board Administration of Fee Rate and Percentage Allocation

The Board voted to increase the wireless allocation percentage to the counties. This allocation change went into effect January 2019. The allocation increased from 76 to 88 percent of the net wireless revenues going to the counties. Even with the allocation percentage decreasing from 20 to 8 percent, the wireless service providers reimbursement requests were met to help recover their cost to implement enhanced 911 location services The Board recommends continued use of the funds to offset wireless service provider costs and county expenses, and/or to be held in trust until the E911 funds can be used for statewide NG-911 systems and services. The Board believes it is essential that use of the E911 Trust Fund be reserved only for 911 systems and services.

15 Forecasted projection based on historical trends of Board and county 911 cost data.

Fiscal Year 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21

County E911 Expenditures 202,117,299$ 203,420,288$ 216,197,313$ 219,877,818$ 221,540,357$ 223,215,467$ 225,001,191$

WSP E911 Cost Recovery 7,203,137$ 6,643,710$ 4,591,958$ 1,810,074$ 3,895,271$ 4,345,194$ 4,420,980$

Administration Costs 919,666$ 830,986$ 860,929$ 833,033$ 2,004,781$ 846,981$ 846,981$

Total E911 Expenditures 210,240,102$ 210,894,984$ 221,650,200$ 222,520,925$ 227,440,409$ 228,407,642$ 230,269,152$

Fiscal Year 2014-15 2015-16 2016-17 2017-18 2018-19 2019-20 2020-21

Wireless E911 Fee 64,439,730$ 59,314,060$ 60,673,874$ 64,235,407$ 67,892,050$ 71,422,437$ 75,136,403$

Nonwireless E911 Fee 38,280,542$ 30,788,151$ 31,809,215$ 29,311,251$ 27,316,969$ 25,759,902$ 24,291,587$

Prepaid Wireless E911 Fee 2,926,962$ 20,984,221$ 22,010,071$ 23,577,499$ 23,961,737$ 24,081,546$ 24,201,953$

Total E911 Fees 105,647,234$ 111,086,432$ 114,493,160$ 117,124,157$ 119,170,756$ 121,263,884$ 123,629,944$

State of Florida E911 Fee Revenue

18

E911 Trust Fund Balance Analysis The Board’s estimate of the future available funding and the funds necessary to maintain E911 service along the implementation of NG-911 services in Florida for the next two fiscal years is presented below.

**These figures are based on projected disbursements and are contingent on legislative budget authority.

It is emphasized that this is a projection and does not reflect the current available balance within the E911 Trust Fund. Based on the fiscal year modified accrual basis, the balance in the E911 Trust Fund as of June 30, 2019, was $73,295,125. This amount includes $5,385,523 in designated funding for grants already awarded and awaiting cost reimbursement.

Conclusions Florida counties are making strides to incorporate NG-911 technologies into the 911 call centers statewide. The Board is faced with the responsibility of helping the counties implement new and exciting 911 technologies, with limited financial resources. The Florida 911 fee rate remains below the fee rates of the majority of other states.16 The Board is challenged with managing the trust fund to support counties’ rising cost in E911 systems, along with the expected cost increase to transition to NG-911 systems.

16 NENA 911 fees by States, courtesy of the National Emergency Number Association (NENA).

2019-20 2020-21

73,295,125$ 80,109,379$

68,150,632$ 71,694,465$

27,845,688$ 26,258,484$

24,992,149$ 25,117,110$

3,200,000$ 4,000,000$

197,483,594$ 207,179,437$

2019-20 2020-21

62,351,331$ 65,468,898$

25,041,771$ 23,614,390$

14,313,561$ 14,385,129$

2,000,000$ 2,000,000$

1,095,377$ 1,095,377$

4,345,194$ 4,420,980$

846,981$ 846,981$

500,000$ 500,000$

180,000$ 360,000$

1,000,000$ 1,000,000$

5,700,000$ 5,700,000$

117,374,215$ 119,391,754$

80,109,379$ 87,787,683$

Subtotal

RC Supplement

Service Provider Reimbursement

Board Operations/Administration

Special Disbursement

Wireless Fee Revenue to Counties

Non-Wireless Fee Revenue to the Counties

Prepaid Wireless Fee Revenue to Counties

Rural County Grant

Reciepts Prepaid Wireless

Anticipated Funds **

Fund Balance

Receipts Wireless

Receipts Non-Wireless

Interest Earnings

Subtotal

Anticipated Disbursements **

TOTAL TRUST FUND BALANCE:

Interest Disbursement

State Grant Disbursement

Text-to-911 Special Disbursement

http://www.nena.org/?page=911RateByState

19

Historically, E911 fee revenue collected statewide only covered a portion of the counties E911 costs. In the counties’ FY 2018-19, the total combined E911 fee revenues were $112,025,161 with total E911 expenditures of $221,540,357. The trend over the past 10 years shows a decline in the percentage of cost paid by the 911 fee revenues. With the latest coverage, the Board is concerned about the continued health of the state’s E911 system.

The deployment of NG-911 geographically throughout the state should be addressed at the Board and legislative level, with coordination at the county level, assisted by DMS. NG-911 is critical to respond to emergency requests from all citizens with new communication devices and services. Investment in statewide systems has been prioritized through the Board strategic initiatives to achieve the Board’s core vision:

“Promote and support the development, coordination, and integration for an evolved, fully-functional, seamless "Next Generation 911” system that is accessible anytime, anywhere, from any device in order to realize the full potential for 911 to provide emergency services, enable interoperability between systems, protect human life, preserve property, and maintain public safety for the residents, visitors, and first responders in the State of Florida.”

20

Appendices

▪ Appendix 1: Emergency Communications Number E911 System Fund Financial Report ▪ Appendix 2: Financial Data from Fiscal Year 2018-19 County Survey ▪ Appendix 3: Historical Data, Calculations and Projections ▪ Appendix 4: E911 Board Strategic Initiatives ▪ Appendix 5: NENA National NG-911 Implementation Status ▪ Appendix 6: E911 Board Report Glossary

Appendix 1

Emergency Communications Number

E911 System Fund Financial Report

June 30, 2019Financial Statements

State of FloridaDepartment of Management Services

Emergency Communications Number E911 System Fund

Financial Statements

Balance Sheet 1

Statement of Revenues, Expenditures, and Changes in Fund Balance 2

Notes to Financial Statement 3

Exhibits

Exhibit 1: Disbursements to Counties 8

Exhibit 2: Reimbursements to Wireless Telephone Service Providers 9

10

Exhibit 4: Assistance to Rural Counties 12

Exhibit 5: Special, Training and Text-to-911 Disbursements to Counties 13

Exhibit 6: Grant Disbursements - State Designated 15

Exhibit 7: General and Administrative Disbursements 16


Emergency Communications Number E911 System FundTable of Contents

June 30, 2019

Exhibit 3: Wireless, Nonwireless, and Prepaid Disbursements to Counties

94,211$

65,759

221,895

13,403,194

1,956,327

252,411

Investment with State Treasury 89,834,469

Total Assets $ 105,828,266

102,090

21,490

26,130,724

4,669,758

55,178

1,553,900

32,533,140

32,410,376$

2,781,623

5,536,239

Statewide prepaid grants 25,280,795

1,900,569

Designated for E911 state reimbursement grants 271,522

Designated for E911 state prepaid reimbursement grants 4,043,582

1,070,418

73,295,125

$ 105,828,266

Designated for rural county reimbursement grants

Total Fund Balance

Total Liabilities and Fund Balance

Payable to counties-unspecified

Payable to providers

Total Liabilities

Fund Balance

Providers

Committed for:

Rural counties

Counties

Administration

Payable to counties-distributions

Payable to counties-grants

Assets

Cash on Hand

Deposits with Treasury Unverified

Deposits with State Treasury

Fees receivable

Due from other departments - prepaid revenu

Investment income receivable

Liabilities

Accounts payable

Accrued salaries and wages

- 1 -


Emergency Communications Number E911 System FundBalance SheetJune 30, 2019

One Month Ended

June 30, 2019 Year-to-DateRevenues Wireless fees 5,730,366$ 68,574,913$ Adjustments to fees 0 2,886 Provider allowance amount (57,304) (685,749) Wireless fees, net 5,673,062 67,892,050 Nonwireless fees 2,789,097 27,601,015 Adjustments to fees (298) (5,560) Provider allowance amount (27,891) (276,010) Refund Nonwireless fees 0 (2,475) Nonwireless fees, net 2,760,908 27,316,969 Prepaid fees 2,163,204 23,991,737 Administrative costs (2,500) (30,000) Prepaid fees, net 2,160,704 23,961,737 Interest income 261,498 2,148,571 Refunds 15 62 Total revenues $ 10,856,187 $ 121,319,389 Expenditures Wireless fees 4,992,295$ 57,753,926$ Nonwireless fees LEC 649,404 8,462,423 VoIP 2,001,068 17,764,243 Prepaid fees 1,317,646 14,608,050 Prepaid fees Unspecified 383 8,609

8,960,796 98,597,252 Provider reimbursements 1,553,900 3,895,271

133,531 1,501,779 33,964 745,106

0 88,000 0 43,363

Grant disbursements - rural 1,028,694 2,604,717 1,066,466 3,419,630

Grant disbursements - state 2,688,223 5,033,923 General and administrative 400,726 2,004,781 Total expenditures 15,866,299 117,933,823

(5,010,111) 3,385,566

78,305,237 69,909,559

$ 73,295,125 $ 73,295,125

Grant disbursements - state designated

Supplemental disbursements - rural

Total distributions to counties

Special disbursements - counties Training disbursements - counties Text-to-911 disbursements - counties

Excess of revenues over dit Fund balance, beginning of period

Fund balance, end of period

Emergency Communications Number E911 System FundStatement of Revenues, Expenditures, and Changes in Fund Balance

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Reporting Entity

Basis of Accounting

Emergency Communications Number E911 System FundNotes to Financial Statements


The E911 Fund’s financial statement is included as a blended component unit (Special Revenue Fund) in the financial statementsof the State of Florida, the reporting entity. There are no component units for the E911 Fund to consider for inclusion in itsfinancial statement.

The E911 Fund was originally established in 1999 by the Florida Legislature as the Wireless Telephone System Fund pursuant tothe "Wireless Emergency Communications Act”. Chapter 365.172, Florida Statutes states the primary purpose of the E911 Fundas the establishment and implementation of a comprehensive statewide emergency telecommunications number system (the 911System). The 911 System provides users of voice communications services within the state rapid direct access to public safetyagencies by accessing the telephone number "911". The E911 Fund’s name was changed to Emergency CommunicationsNumber E911 System Fund effective May 24, 2007.

In addition to establishing the E911 System, Chapter 365.172, Florida Statutes provides for an E911 Board (the Board) toadminister the collection and expenditure of fees levied on users of voice communications services to fund the E911 System. TheBoard provides funds to counties to pay certain costs associated with their E911 or 911 systems or to contract for E911 services.The Board also reimburses wireless telephone service providers for costs they incur to provide 911 or E911 services.

Pursuant to Section 365.172(6)(c), Florida Statutes, the accompanying financial statements of the E911 Fund have beenprepared in conformity with accounting principles generally accepted in the United States of America (GAAP) as applied togovernmental units. The Governmental Accounting Standards Board (GASB) is the accepted standard setting body forestablishing governmental accounting and financial reporting principles.

The E911 Fund is classified as a governmental activity and accounted for as a Special Revenue Fund. Special Revenue Fundsaccount for special assessments and specific governmental revenues, other than major capital projects, and relatedexpenditures, that are restricted by law or administrative action.

These financial statements are prepared on the modified accrual basis of accounting. Revenues are recognized when theybecome measurable and available as net current assets. The E911 Fund fees and investment income are treated as susceptibleto accrual. Expenditures are generally recognized under the modified accrual basis of accounting when the related fund liability isincurred.

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES

Basis of Presentation and Accounting

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Revenue Recognition

Committed for administration – represents fund balance that shall be retained by the Board for managing, administering andoverseeing the receipts and disbursements of the E911 Fund and its other official activities under the provisions of Florida Statutes , Section 365.173.

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)



Committed Fund Balance

Investment Income - Interest on investments is recorded as income when earned.

E911 Fees - The E911 fees were established to provide funds to local governments to pay for the cost of installing and operatingE911 systems and to reimburse wireless telephone service providers for costs incurred to provide 911 or enhanced 911 services.These fees are charged to and collected from wireless and nonwireless subscribers by providers. Additionally, prepaid wirelesssellers collect fees from consumers on each retail transaction.

Wireless and nonwireless providers retain a one percent reimbursement amount for the administrative costs they incur to bill,collect, and remit the fees and must remit such fees collected within sixty days after the end of the month in which the fees werebilled. Prepaid wireless sellers must remit fees collected to the Florida Department of Revenue (FDOR) by the twentieth day ofthe month following the collection of the fees. Sellers may retain five percent of the prepaid wireless fees collected as a retailercollection allowance. The FDOR may retain up to 3.2 percent of the funds remitted to it to reimburse its direct costs ofadministering the collection and remittance of fees. All remaining fees are remitted to the E911 Fund monthly for its use. TheE911 Fund recognizes these fees as revenue in the month they are reported by the telephone service providers to the FDOR.

Committed for rural counties - represents fund balance committed for reimbursements to rural counties for E911 systems andgrants for upgrading and replacing their E911 systems under the provisions of Florida Statutes , Section 365.173.

Committed for counties - represents fund balance committed for reimbursements to all counties for E911 systems and grants forupgrading and replacing their E911 systems under the provisions of Florida Statutes , Section 365.173.

Committed for statewide prepaid grants – represents fund balance committed for grants to be awarded to counties to upgrade or replace E911 systems, develop and maintain statewide 911 routing, geographic, and management information systems, and todevelop and maintain next- generation 911 services and equipment under the provisions of Florida Statutes , Section 365.173.

Committed fund balance includes amounts that can be used only for the specific purposes determined by legislation passed intolaw by the Florida Legislature and Governor. Commitments for the following purposes are outlined in Section 365.173, Florida Statutes:

Committed for providers - represents fund balance committed for reimbursements to wireless telephone providers for costsincurred to provide 911 or enhanced 911 services under the provisions of Florida Statutes , Section 365.173.

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Management has determined that fees receivable are fully collectible. Therefore, no allowance for doubtful accounts has beenincluded in these financial statements.

Use of EstimatesThe preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions thataffect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financialstatements and the reported amounts of revenues and expenses during the reporting period. Accordingly, actual results coulddiffer from those estimates.


The Auditor General, State of Florida performs the operational audit of the activities and investments of the Office of theTreasurer. The financial details and disclosures for the Treasury Investment Pool are included in the State of FloridaComprehensive Annual Financial Report (the CAFR). The CAFR may be obtained from Florida Department of Financial Serviceswebsite at www.myfloridacfo.com/aadir/statewide_financial_reporting/.

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NOTE 4– DISTRIBUTION AND USE OF FEES

Section 365.173, Florida Statutes sets forth the distribution and use of E911 Fund fees. Fees collected by the Fund aredistributed by Board action as follows:

Distributions to counties - July 1, 2018 through December 31, 2018, seventy-six percent of the fees collected in the wireless category shall be distributed monthly to counties based on the total number of service identifiers wireless subscriber billing addresses in each county. Effective January 1, 2019, eighty-eight percent of the fees collected in the wireless category shall be distributed monthly to counties based on the total number of service identifiers wireless subscriber billing addresses in each county. Ninety-six percent of the fees collected in the nonwireless category shall be distributed monthly to counties based on the total number of service identifiers in each county. Sixty-one percent of the fees collected in the prepaid wireless category shall be distributed to counties based on the total amount of fees reported and paid in each county.

NOTE 3 – FEE RECEIVABLE


Deposits are made through the Office of the Treasurer, State of Florida. Investments are included in the pooled investmentswith the State Treasury, an internal investment pool of the State of Florida. Authorized investment types of the State areset forth in Section 17.57, Florida Statutes . Pooled investments are not classifiable by investment type because they are notevidenced by securities that exist in physical or book entry form. Pooled investments are reported at fair value. Managementconsiders pooled investments as current. The Treasury Investment Pool is rated by Standard and Poor's. The current rating isAA-f. As of June 30, 2019, the effective duration of the Treasury Investment Pool was 2.71 years.

NOTE 2 – DEPOSITS AND INVESTMENTS WITH STATE TREASURY

NOTE 1 – SUMMARY OF SIGNIFICANT ACCOUNTING POLICIES (Continued)

July 17, 2019 $581,897 August 14, 2019 $399,785 September 18, 2019 $579,147 October 16, 2019 $0 November 20, 2019 $272,390 December 11, 2019 $114,558

July 17, 2019 $13,867 August 14, 2019 $13,867 September 18, 2019 $13,867 October 16, 2019 $3,987 November 20, 2019 $3,987 December 11, 2019 $3,987

Provider reimbursements were approved on the following dates in the following amounts:

Special disbursements to the counties were approved on the following dates in the following amounts:

Assistance to rural counties - Three percent of the fees collected in each category of the Fund shall be used to assist rural counties in providing facilities, network and service enhancements for their 911 or E911 systems and the provision of reimbursable loans and grants to rural counties for upgrading E911 systems.

Administration - One percent of the fees collected in each category of the Fund shall be retained by the Board to be applied to costs and expenses incurred for the purposes of managing, administering, and overseeing the receipts and disbursements of the E911 Fund and other activities as defined in Section 365.172(6), Florida Statutes.

Statewide E911 grants – Thirty-five percent of the fees collected in the prepaid wireless category shall be retained by the Board to be awarded to all large, medium, and rural counties to upgrade or replace E911 systems, to develop and maintain statewide 911 routing, geographic, and management information systems and to develop and maintain next-generation 911 services and equipment.

NOTE 5 – SUBSEQUENT EVENTS

The Board has evaluated subsequent events through the date of issuance of these financial statements. The Board approved expenditures as detailed below, that will be disbursed from the Fund balance subsequent to the date of these financial statements.



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Provider reimbursements - July 1, 2018 through December 31, 2018, twenty percent of the fees collected in the wireless category shall be reserved for the telephone providers for the actual certified costs incurred to provide 911 or E911 service. Effective January 1, 2019, eight percent of the fees collected in the wireless category shall be reserved for the telephone providers for the actual certified costs incurred to provide 911 or E911 service.

July 17, 2019 $0 August 14, 2019 $0 September 18, 2019 $0 October 16, 2019 $1,432,484 November 20, 2019 $0 December 11, 2019 $0

July 17, 2019 $0 August 14, 2019 $0 September 18, 2019 $0 October 16, 2019 $0 November 20, 2019 $0 December 11, 2019 $1,980,867

July 17, 2019 $1,320,390 August 14, 2019 $0 September 18, 2019 $0 October 16, 2019 ($8,151) November 20, 2019 ($46,578) December 11, 2019 $248,586

July 17, 2019 $0 August 14, 2019 $0 September 18, 2019 $57,394 October 16, 2019 $0 November 20, 2019 $0 December 11, 2019 $12,421


Reimbursable rural county grants were approved on the following dates in the following amounts:

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Reimbursable statewide county grants were approved on the following dates in the following amounts:

Reimbursable statewide prepaid county grants were approved on the following dates in the following amounts:

Statewide Text-to-911 Initiative payments were approved on the following dates in the following amounts:

EXHIBITS

Month

July 4,212,453$ 2,187,056$ 1,185,987$

August 4,274,659$ 2,172,397$ 1,202,632$

September 4,116,712$ 2,157,475$ 1,180,160$

Quarter ended September 30, 2018 12,603,824$ 6,516,928$ 3,568,779$ 22,689,531$

October 5,037,093$ 2,160,033$ 1,223,038$

November 4,810,787$ 2,154,507$ 1,187,034$

December 4,987,194$ 2,169,747$ 1,265,603$

Quarter ended December 31, 2018 14,835,074$ 6,484,287$ 3,675,675$ 24,995,036$

January 4,967,729$ 2,150,815$ 1,195,497$

February 4,774,410$ 2,150,449$ 1,164,727$

March 5,357,010$ 2,122,737$ 1,291,217$

Quarter ended March 31, 2019 15,099,149$ 6,424,001$ 3,651,441$ 25,174,591$

April 4,998,286$ 2,057,151$ 1,220,039$

May 5,225,298$ 2,093,828$ 1,174,470$

June 4,992,295$ 2,650,472$ 1,317,646$

Quarter ended June 30, 2019 15,215,879$ 6,801,451$ 3,712,155$ 25,729,485$

Total County Disbursements 57,753,926$ $26,226,667 $14,608,050 $98,588,643



Nonwireless Disbursements

Prepaid Wireless Disbursements

Disbursements to CountiesFor the Four Quarters and Twelve Months Ended June 30, 2019

Exhibit 1

-8 -

Total Disbursements

by Quarter Wireless

Disbursements

Month

July -$ -$ -$ -$

August 289,525$ -$ -$ 289,525$

September -$ -$ -$ -$ 289,525$

October -$ -$ -$ -$

November 411,368$ -$ -$ 411,368$

December 153,951$ -$ -$ 153,951$ 565,319$

January -$ -$ 264,003$ 264,003$

February -$ -$ -$ -$

March 381,461$ 47,626$ 255,162$ 684,248$ 948,251$

April 444,458$ -$ -$ 444,458$

May 41,386$ 52,432$ -$ 93,818$

June 943,900$ 35,000$ 575,000$ 1,553,900$ 2,092,176$ Total 2,666,049$ 135,058$ 1,094,165$ 3,895,271$ 3,895,271$

AT&T Mobility

Department of Management ServicesEmergency Communications Number E911 System Fund

Reimbursements to Wireless Telephone Service ProvidersFor the Four Quarters and Twelve Months Ended June 30, 2019

Exhibit 2

State of Florida

Total Sprint / Nextel Southern Linc

Disbursed by Quarter

- 9 -

CountyWireless

AllocationNonwireless Allocation

Prepaid Wireless

Allocation TotalAlachua 631,532$ 286,855$ 157,923$ 1,076,311$ Baker 53,430$ 33,169$ 17,679$ 104,278$ Bay 482,151$ 190,170$ 149,994$ 822,315$ Bradford 47,883$ 26,637$ 25,518$ 100,038$ Brevard 1,584,153$ 784,859$ 388,853$ 2,757,865$ Broward 5,835,720$ 2,443,127$ 1,384,189$ 9,663,037$ Calhoun 21,836$ 13,244$ 11,548$ 46,628$ Charlotte 447,149$ 237,234$ 103,675$ 788,058$ Citrus 341,345$ 217,420$ 92,536$ 651,301$ Clay 626,991$ 198,418$ 110,855$ 936,264$ Collier 1,044,044$ 564,859$ 196,767$ 1,805,670$ Columbia 149,692$ 73,750$ 51,874$ 275,316$ Desoto 52,934$ 25,816$ 33,321$ 112,072$ Dixie 26,747$ 13,646$ 10,932$ 51,326$ Duval 2,750,516$ 1,200,223$ 665,486$ 4,616,225$ Escambia 823,852$ 353,195$ 216,244$ 1,393,290$ Flagler 292,214$ 149,055$ 63,981$ 505,250$ Franklin 20,230$ 22,029$ 8,537$ 50,796$ Gadsden 85,987$ 54,086$ 37,360$ 177,433$ Gilchrist 38,416$ 17,058$ 8,647$ 64,122$ Glades 20,107$ 9,382$ 5,256$ 34,746$ Gulf 31,327$ 21,930$ 9,266$ 62,523$ Hamilton 21,166$ 17,836$ 7,631$ 46,633$ Hardee 44,173$ 17,884$ 29,360$ 91,417$ Hendry 63,258$ 28,218$ 49,976$ 141,452$ Hernando 452,997$ 242,641$ 117,797$ 813,435$ Highlands 205,434$ 108,737$ 81,173$ 395,343$ Hillsborough 4,146,525$ 1,813,048$ 976,093$ 6,935,666$ Holmes 29,068$ 18,450$ 10,549$ 58,067$ Indian River 406,473$ 238,062$ 98,214$ 742,749$ Jackson 88,157$ 43,428$ 47,066$ 178,651$ Jefferson 30,769$ 15,961$ 3,993$ 50,724$ Lafayette 13,915$ 10,468$ 3,556$ 27,939$ Lake 919,300$ 404,181$ 214,393$ 1,537,874$

Exhibit 3


Emergency Communications Number E911 System FundWireless, Nonwireless, and Prepaid Disbursements to CountiesFor the Four Quarters and Twelve Months Ended June 30, 2019

-10 -

CountyWireless

AllocationNonwireless Allocation

Prepaid Wireless

Allocation TotalLee 1,897,552$ 900,148$ 483,626$ 3,281,325$ Leon 712,264$ 315,174$ 151,686$ 1,179,124$ Levy 94,778$ 37,621$ 32,734$ 165,134$ Liberty 12,262$ 6,671$ 4,391$ 23,324$ Madison 33,556$ 19,061$ 12,664$ 65,282$ Manatee 987,842$ 554,718$ 229,316$ 1,771,875$ Marion 862,294$ 454,771$ 251,261$ 1,568,326$ Martin 446,856$ 245,835$ 80,583$ 773,274$ Miami-Dade 7,779,047$ 2,990,681$ 2,523,430$ 13,293,158$ Monroe 245,179$ 144,920$ 74,168$ 464,267$ Nassau 237,591$ 114,760$ 45,823$ 398,174$ Okaloosa 638,408$ 231,576$ 106,254$ 976,238$ Okeechobee 65,560$ 36,635$ 39,073$ 141,269$ Orange 4,068,201$ 1,578,172$ 1,002,724$ 6,649,098$ Osceola 965,307$ 368,966$ 296,282$ 1,630,555$ Palm Beach 4,148,121$ 2,113,384$ 983,671$ 7,245,176$ Pasco 1,401,017$ 651,960$ 299,804$ 2,352,780$ Pinellas 2,751,508$ 1,439,225$ 597,605$ 4,788,338$ Polk 1,592,356$ 781,283$ 496,593$ 2,870,232$ Putnam 136,273$ 85,694$ 66,155$ 288,121$ Santa Rosa 490,718$ 167,301$ 87,324$ 745,343$ Sarasota 1,177,366$ 700,099$ 221,148$ 2,098,612$ Seminole 1,453,061$ 569,787$ 230,723$ 2,253,571$ St. Johns 839,093$ 309,744$ 74,352$ 1,223,189$ St. Lucie 751,938$ 332,452$ 244,309$ 1,328,699$ Sumter 306,996$ 195,349$ 50,332$ 552,677$ Suwannee 82,722$ 65,992$ 38,642$ 187,356$ Taylor 36,547$ 22,106$ 16,574$ 75,228$ Union 23,185$ 15,377$ 3,383$ 41,945$ Volusia 1,386,221$ 708,476$ 380,726$ 2,475,423$ Wakulla 69,350$ 28,450$ 20,017$ 117,816$ Walton 188,409$ 126,618$ 51,954$ 366,981$ Washington 42,856$ 18,583$ 20,480$ 81,919$ Total 57,753,926$ 26,226,667$ 14,608,050$ 98,588,643$

- 11 -

Emergency Communications Number E911 System FundWireless, Nonwireless and Prepaid Disbursements to CountiesFor the Four Quarters and Twelve Months Ended June 30, 2019

Exhibit 3 (Continued)


County TotalBaker 64,793$ 48,570$ 113,363$ Bradford 119,570$ 54,117$ 173,687$ Calhoun 36,359$ 80,164$ 116,523$ Columbia 86,838$ 86,838$ Desoto 49,066$ 49,066$ Dixie 10,493$ 75,253$ 85,746$ Franklin 81,770$ 81,770$ Gadsden 16,013$ 16,013$ Gilchrist 147,237$ 63,584$ 210,821$ Glades 30,008$ 81,893$ 111,901$ Gulf 33,225$ 70,673$ 103,898$ Hamilton 64,167$ 80,834$ 145,001$ Hardee 36,688$ 57,827$ 94,515$ Hendry 113,931$ 38,742$ 152,673$ Holmes 134,055$ 72,932$ 206,987$ Jackson 54,278$ 13,843$ 68,121$ Jefferson 23,563$ 71,231$ 94,794$ Lafayette 104,883$ 88,085$ 192,968$ Levy 9,093$ 7,222$ 16,315$ Liberty 103,060$ 89,738$ 192,798$ Madison 62,576$ 68,444$ 131,020$ Okeechobee 68,997$ 36,440$ 105,437$ Putnam 76,187$ 76,187$ Suwannee 19,278$ 19,278$ Taylor 62,120$ 65,453$ 127,573$ Union 26,778$ 78,815$ 105,593$ Wakulla 145,668$ 32,650$ 178,318$ Walton 47,865$ 47,865$ Washington 13,726$ 59,144$ 72,870$ Certified Forward 928,559$ 928,559$

Total Rural County Assistance 2,604,717$ 1,501,779$ 4,106,496$

Department of Management ServicesEmergency Communications Number E911 System Fund

State of Florida

- 12 -

Rural County Grants

Assistance to Rural CountiesFor the Four Quarters and Twelve Months Ended June 30, 2019

Exhibit 4

Supplemental Disbursement

County Special Training Text-to-911 TotalAlachua 6,431$ 2,000$ 8,431$ Baker -$ Bay 29,624$ 1,000$ 30,624$ Bradford -$ Brevard 4,118$ 2,000$ 6,118$ Broward 2,000$ 2,000$ Calhoun 143$ 1,000$ 1,143$ Charlotte 28,225$ 2,000$ 30,225$ Citrus 16,958$ 1,000$ 17,958$ Clay 5,669$ 1,000$ 6,669$ Collier 56,692$ 2,000$ 58,692$ Columbia -$ Desoto -$ Dixie 1,000$ 1,000$ Duval 2,000$ 2,000$ Escambia 17,613$ 17,613$ Flagler 2,000$ 2,000$ Franklin 232$ 232$ Gadsden -$ Gilchrist 2,000$ 2,000$ Glades 93$ 1,000$ 1,093$ Gulf 780$ 2,000$ 2,780$ Hamilton 2,000$ 2,000$ Hardee 2,000$ 2,000$ Hendry 1,000$ 1,000$ Hernando 1,000$ 1,000$ Highlands 78$ 1,000$ 1,078$ Hillsborough 2,000$ 2,000$ Holmes 1,005$ 1,000$ 2,005$ Indian River 1,739$ 2,000$ 3,739$ Jackson -$ Jefferson 3,280$ 3,280$ Lafayette 343$ 1,000$ 1,343$ Lake 2,000$ 2,000$ Lee 2,000$ 2,000$

For the Four Quarters and Twelve Months Ended June 30, 2019

-13 -

Exhibit 5


Emergency Communications Number E911 System FundSpecial, Training, and Text-to-911 Disbursements to Counties

County Special Training Text-to-911 Total

Leon 108,518$ 2,000$ 110,518$ Levy 1,000$ 1,000$ Liberty 471$ 2,000$ 2,471$ Madison -$ Manatee 2,000$ 2,000$ Marion 1,610$ 2,000$ 3,610$ Martin 46,409$ 2,000$ 48,409$ Miami-Dade -$ Monroe 2,219$ 2,219$ Nassau 1,680$ 2,000$ 3,680$ Okaloosa 52,118$ 2,000$ 54,118$ Okeechobee 2,000$ 2,000$ Orange 1,000$ 1,000$ Osceola 2,000$ 2,000$ Palm Beach 30,794$ 2,000$ 32,794$ Pasco 2,000$ 2,000$ Pinellas 134,676$ 2,000$ 136,676$ Polk 2,000$ 2,000$ Putnam 2,000$ 2,000$ Santa Rosa 2,000$ 2,000$ Sarasota 125,345$ 2,000$ 127,345$ Seminole 57,916$ 1,000$ 58,916$ St. Johns 10,241$ 2,000$ 12,241$ St. Lucie 1,000$ 1,000$ Sumter 2,000$ 2,000$ Suwannee 1,000$ 1,000$ Taylor 2,000$ 2,000$ Union 85$ 85$ Volusia 2,000$ 43,363$ 45,363$ Wakulla -$ Walton 1,000$ 1,000$ Washington 1,000$ 1,000$

Total Disbursements 745,106$ 88,000$ 43,363$ 876,468$

- 14 -


Emergency Communications Number E911 System FundSpecial, Training, and Text-to-911 Disbursements to Counties

For the Four Quarters and Twelve Months Ended June 30, 2019Exhibit 5 (Continued)

County Total

Baker 112,272$ 112,272$

Citrus 315,573$ 315,573$

Flagler 214,182$ 208,499$ 422,681$

Gilchrist 44,857$ 44,857$

Gulf 32,149$ 32,149$

Highlands 462,213$ 462,213$

Holmes 135,092$ 135,092$

Lafayette 140,935$ 140,935$

Levy 132,772$ 132,772$

Madison 14,477$ 14,477$

Martin 394,372$ 394,372$

Polk 1,160,957$ 253,084$ 1,414,041$

Putnam 194,458$ 93,241$ 287,699$

Sumter 89,408$ 89,408$

Wakulla 120,344$ 120,344$

Walton 593,469$ 593,469$

Certified Forward 1,052,976$ 2,688,223$ 3,741,199$ Total State Designated Grants 3,419,630$ 5,033,923$ 8,453,553$

Statewide Grants

State E911 Prepaid Grants

- 15 -


Emergency Communications Number E911 System FundGrant Disbursements-State Designated

For the Four Quarters and Twelve Months Ended June 30, 2019Exhibit 6

Year-to-DateAwards - employee 28$ Contractual legal services 28,414$ Contractual services 212,327$ DMS administrative charge 40,779$ Dues and subscriptions -$ Equipment 2,550$ Fees 37,367$ Insurance 9$ Investment fees 105,273$ Postage 115$ Printing 1,161$ Refunds -$ Rent 33,768$ Salaries and wages 445,312$ Supplies 24,122$ Telephone 2,935$ Travel 38,668$ Major Disasters Emergency Repairs 1,031,953$ Total 2,004,781$

- 16 -


Emergency Communications Number E911 System FundGeneral and Administrative Disbursements

For the Four Quarters and Twelve Months Ended June 30, 2019Exhibit 7

Appendix 2

Financial Data from Fiscal Year 2018-19 County Survey

COUNTY E911FISCAL YEAR 2018‐2019

(October 1, 2018‐ ‐ September 30, 2019)INFORMATION

Large Medium Rural Grand Total

Total E911 Fee Expenditures $47,685,241 $39,750,900 $4,767,118 $92,203,259

Total County Fund Expenditures $65,009,010 $52,766,186 $3,632,133 $121,407,330

Total Annualized Capital Expenditures $3,783,791 $3,657,965 $845,761 $8,287,518

Total Nonwireless Fee Revenue $13,437,363 $12,887,150 $946,344 $27,270,857

Total Wireless Fee Revenue $32,154,937 $23,981,571 $1,763,814 $57,900,322

Total Prepaid Wireless Fee Revenue $8,108,907 $5,526,908 $691,005 $14,326,819

Total Supplemental Revenue $0 $0 $1,324,352 $1,324,352

Total received from Rural County Grant Program $0 $0 $2,333,947 $2,333,947

Total received from E911 State Grant Program $0 $3,228,372 $603,426 $3,831,798

Total Special Disbursements Revenue $109,851 $408,057 $15,932 $533,840

Total State E911 and Rural County Grant Expenditures $0 $2,950,437 $3,848,319 $6,798,756

Annualized State E911 and Rural County Grant Expenditures $177,108 $1,293,170 $3,033,756 $4,504,034

Total Expenditures (Including Annualized Capital Expenditures) $112,089,738 $97,141,394 $12,309,225 $221,540,357

Total E911 Fee Revenue (Wireless, Nonwireless & Prepaid Wireless) $53,701,207 $42,395,628 $3,401,163 $99,497,998

Percent Total E911 Fee to Total E911 Expenses 48% 44% 28% 45%

Total E911 Revenue (Total E911 Fees, Rural County Supplemental

Disbursements, Annualized Grants, and Special Disbursements) $53,988,166 $44,096,856 $7,775,203 $105,860,224

Percent E911 Fee and Board Assistance of Total E911 Expense 48% 45% 63% 48%

Percent Wireless and Prepaid Wireless of Total Fee Revenue 75% 70% 72% 73%

Percent Nonwireless of Total Fee Revenue 25% 30% 28% 27%

Number of Primary PSAPs 46 70 30 146

Number of Secondary PSAPs 16 31 8 55

Number of Back‐up PSAPs 14 28 16 58

Number of Call Takers 2,423 2,645 388 5,456

Number of Calls per Year 7,885,982 5,268,478 533,837 13,688,297

County Population Estimates (EDR Posted Data) 10,959,298 9,383,658 865,633 21,208,589

Cost per 911 Call $14.21 $18.44 $23.06 $16.18

FY 2018‐19 Cost/Month vs Population (per Person) $0.85 $0.86 $1.18 $0.87

County Expenditures for Next Generation 911 $1,115,701 $7,148,006 $149,599 $8,413,306

Updated on February 25, 2020

2/28/2020Appendix 2E911 Board Annual Report for 2018‐19

Appendix 3

Historical Data, Calculations

and Projections

Fiscal Year 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15

Actual Payments 14277403.75 13466558.36 11622108.64 10367560.86 8159471.42 7103546.73 7158728

Estimated CRP 23066552.29 18815585.36 14647743.72 14258702.8 11076661.89 9156649.89 10173615

2015-16 2016-17 2017-18 2018-19 2019-20 2020-21

6643710 4591958 1810074 3895271

7609128 5723921 4590537 8220065 5102394 4420980

Exhibit 1

Exhibit 2

Fiscal Year 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10 2010-11 2011-12 2012-13 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19

Percent E911 Fee of Total

Expense 60% 66% 68% 61% 56% 49% 52% 46% 45% 43% 43% 43% 42% 39% 45%

Percent E911 Fee and Board

Assistance 63% 70% 71% 66% 61% 59% 57% 54% 56% 49% 49% 49% 48% 43% 48%

State of Florida E911 Expenditures

Rural County Grants

Fall 2018 Spring 2019

County Award amount County Award amount

Baker $52,932.97 Baker $7,366.00

Bradford $50,303.00 Bradford $33,055.00

Dixie $45,442.19 Calhoun $38,534.99

Gadsden $45,168.49 Columbia $69,289.66

Gilchrist $23,745.00 Dixie $11,092.09

Hamilton $57,167.18 Franklin $29,113.99

Hardee $39,746.03 Gilchrist $37,919.13

Hendry $115,661.00 Glades $54,167.00

Lafayette $30,625.00 Gulf $30,713.99

Liberty $15,505.50 Hamilton $7,000.00

Madison $39,738.00 Holmes $359,584.72

Putnam $67,737.20 Jackson $207,490.15

Taylor $10,342.00 Jefferson $21,555.05

Union $157,332.75 Lafayette $14,186.00

Wakulla $61,585.85 Levy $38,888.91

Washington $25,346.48 Liberty $40,504.60

Fall 2018 Total $838,378.64 Madison $19,865.46

Okeechobee $72,712.00

Putnam $53,836.45

Suwannee $59,026.00

Taylor $48,038.85

Union $4,330.00

Wakulla $7,308.33

Walton $78,801.00

Washington $5,797.00

Spring 2019 Total $1,350,176.37

Total awarded in Fiscal Year 2018-19 $2,188,555.01

EXHIBIT 3

State Grants

Winter 2019 Spring 2019

Citrus $24,562.00 Hardee $192,201.75

Columbia $65,813.53 Hendry $11,730.59

Escambia $674,537.00 Highlands $8,610.09

Flagler $178,840.00 Indian River $36,857.65

Gadsden $227,384.87 Liberty $82,979.56

Gilchrist $32,575.45 Martin $29,472.84

Hardee $246,557.72 Miami-Dade* $648,843.00

Hendry $398,755.89 Pasco $249,457.76

Lake $495,321.14 Pinellas* $658,915.95

Levy $121,640.91 Putnam $70,013.97

Liberty $8,728.04 St. Johns $29,882.00

Martin $19,800.00 Walton $26,461.24

Okaloosa $452,058.00 Washington* $12,630.66

Osceola $288,284.40

Sumter $184,180.00

Volusia $72,555.37

Walton $415,294.21

Washington $66,950.00

February 2019 Total $3,973,838.53 June 2019 Total $2,058,057.06

Grant were tabled and

awarded in July*

Total Awarded in 2018 $6,031,895.59

EXHIBIT 4

E911 Board

2019 Annual Report

E911 Board Strategic Initiatives

Appendix 4

Appendix 4 LONG TERM STRATEGIC INITIATIVES Details

1. NG-911 Call Routing

The development of a statewide ESInet is required to provide IP routing of 911 calls through a statewide network connection or through the existing county/regional routing networks. The ENHANCE 911 grant project prepared a Next Generation E911 systems design and technical specifications for statewide NG-911 routing of 911 calls based on the NENA i3 standards. The specifications, in conjunction with the State E911 Plan, could provide the framework requirements for the 911 service. The design specifications and documents are posted on the Florida E911 website.1 These technical documents provide a possible blueprint for statewide NG-911 routing using a statewide IP network. The department has since worked with the Board to develop a NG-911 Strategic Plan. The Board will take into consideration its NG-911 Strategic Plan along with the DMS Florida NG-911 Study to determine the most appropriate course of action to implement these initiatives through to fruition. The technical specifications will be reviewed to ensure they include new requirements based on the future NENA i3 standard update for the Next Generation 911 statewide routing system utilizing a Public Safety grade IP transportation network.

2. NG-911 Geographic Information System (Statewide 911 Mapping Data) Statewide NG-911 GIS data is the future for caller location determination. The proposed statewide GIS data will utilize current county GIS maps, which consist of county base maps and road data layers, including boundary data on each county, public safety answering point, and emergency service zone (area). The data will be compliant with the individual county’s Master Street Address Guide (MSAG). The proposed procurement approach is to engage a 911 GIS consultant through a competitive procurement process to develop technical specifications. The department would then solicit and secure, under a state purchasing contract, the synchronization of road and point data layers, boundary data and existing E911 databases to develop and maintain 911 map data and hosting in accordance with existing state policy and procedures.

3. Hosted Public Safety Answering Point NG-911 CPE Systems Currently, Florida counties are purchasing the E911 system equipment that is dedicated to their county PSAPs. The E911 fee revenue being collected from Florida’s subscribers is not keeping up with the costs of the individual E911 equipment and services. Hosted NG-911 services for PSAPs will provide enterprise NG-911 equipment and services that can be shared with other counties and PSAPs. Hosting will be able to leverage software and hardware upgrades with technical services to enable PSAP systems to maintain current revisions of the latest 911 systems.

1 ENHANCE 911 Act Grant Program, Florida NG‐911 Routing Service Technical Specifications

http://www.dms.myflorida.com/suncom/public_safety_bureau/florida_e911/e911_grant_information.

http://www.dms.myflorida.com/suncom/public_safety_bureau/florida_e911/e911_grant_information

Florida is especially susceptible to major climatic events that can damage and destroy E911 Public Safety Answering Points. Past events have shown the need to develop an emergency contingency plan for these critical systems. Another critical component to emergency response and disaster recovery is a planned and adaptable remote backup capability. A diverse hosted PSAP equipment system can provide for continuous operations of 911 during catastrophic events. One proposed approach is to engage a 911 consultant through a competitive procurement process to develop technical specifications. The department would then solicit and secure, under a state purchasing contract, the 911 equipment and hosting service, in accordance with existing state policy and procedures. Another approach is to support counties’ implementation of regional hosted solutions to achieve similar technical and financial benefits.

4. NG-911 Education and Web-training There are two parts to this initiative: public education and public safety agency education. The board reviews 911 educational training needs, opportunities and standards for the State of Florida.

Public Education is needed to inform citizens and visitors of the availability, non-availability, abilities and limitations of the 911 systems throughout Florida. Coordination with federal agencies, disability organizations and public and private sectors is needed for a unified public education program. The content includes wireless accuracy issues, text availability and non-availability, 911 response and operational issues in specific areas throughout Florida. This initiative develops an instructional program to assist county agencies with 911 training for county 911 coordinators, 911 public safety telecommunicators and other 911 personnel. The content includes 911 e-training for 911 terminology, standards, operations and call taking functions.

The implementation plan requires an e-training E911 specialist vendor to provide a hosted training service for all Florida 911 personnel.

5. NG-911 Management Information System (MIS)

Public Safety 911 MIS provides critical information on 911 call details and trunk usage. The need for additional positions, equipment, and personnel can be justified based on the data captured and trend analysis in a statewide MIS. Justification of funding is becoming an increasingly important requirement due to reductions in fee revenue, which must be augmented from county general revenues. This implementation requires funding for a state contract or comparable procurement vehicle to provide MIS capabilities for all Florida 911 PSAPs.

6. E911 Pre-arrival Instructions

The board has approved county grant funding requests for implementation of pre-arrival instructions for 911 calls involving emergency medical, law enforcement and fire. Funding is needed for certification, training, software and hardware necessary to provide pre-arrival instruction (until the emergency responder’s arrive on the scene). The next

step is to assure that these services are available throughout Florida for all of the citizens and visitors. This implementation requires funding for all counties to provide certified pre-arrival instructions.

7. Language Translation Services

The ability to communicate effectively with a 911 caller is essential for any emergency response situation. With the number and diversity of international visitors, language translation is an essential service for Florida’s public safety agencies. Language translation services for call takers are available at the majority of PSAPs. The advent of video messaging will also bring a need for emergency call translation services trained in sign languages, including American Sign Language, for video calls to 911 from hearing impaired individuals. One approach to this initiative includes the implementation of a statewide language translation service through the proposed statewide ESInet. In addition to the spoken language services, the system will need to be able to eliminate language barriers dealing with implementations of text-to-911 and written languages. This implementation requires funding for a state contract or comparable procurement vehicle to provide a language translation service contract for all county 911 PSAPs.

E911 Board

2019 Annual Report

Appendix 5

NENA National NG-911 Implementation Status

Image Courtesy of National Emergency Number Association (NENA).

https://www.nena.org/page/NG911_StateActivity

Appendix 6

E911 Board Report Glossary

Appendix 6

2017 Annual Report - Appendix 6 Page 1 2/28/2018

GLOSSARY OF TERMS

911 IP-based services and networks

Services, equipment and applications using Internet Protocol (IP) for provisioning subscribers and public agencies with the capability for communicating to public safety answering points using the number 911.

Access Line A telephone line extending from the telecommunications company’s central office to a point of demarcation, usually on the customer’s premises. The connection between a customer premises network interface and the Local Exchange Carrier that provides access to the Public Switched Telephone Network (PSTN).

Basic 911 (911 basic) An emergency telephone system that automatically connects 911 callers to a designated answering point. Call routing is determined by originating central office only. Basic 911 may or may not support Automatic Number Identification (ANI) and/or Automatic Locations Identification (ALI).

Broadband A descriptive term for evolving digital technologies offering consumers a single switched facility offering integrated access to voice, high-speed data services, video-demand services, and interactive information delivery services. Broadband is also used to define an analog transmission technique for data or video that provides multiple channels.

Customer Premises Equipment (CPE)

911 communications equipment located in the PSAP.


Established in section 365.173, Florida Statutes, and maintained under this section for the purpose of recovering the costs associated with providing 911 service or E911 service, including the costs of implementing the order. The fund shall be segregated into wireless, nonwireless and prepaid wireless categories.

Pre-arrival Instructions Emergency assistance for medical, fire and law enforcement response using pre-arrival first aid or other medical instructions provided by trained 911 public safety telecommunicators.

Enhanced 911 (E911) An emergency telephone system or service that provides a subscriber with 911 service and, in addition, directs 911 calls to appropriate public safety answering points by selective routing based on the geographical location from which the call originated, or as otherwise provided in the state plan under section 365.171, Florida Statutes, and that provides for automatic number identification and automatic location-identification features. E911 service provided by a wireless provider means E911 as defined in the order.

E911 Board Board of directors of the E911 Board established in subsection 365.172(5), Florida Statutes.

E911 State Grant Program A grant program providing funding assistance with the purpose of assisting State of Florida counties with the installation of Enhanced 911 (E911), Phase II and Next Generation 911 systems.

E911 Trust Fund Emergency Communications Number E911 System Fund

Emergency Services IP Network (ESInet)

An IP-based inter-network (network of networks) shared by all agencies which may be involved in any emergency.

Federal Communications Commission (FCC)

The Federal Communications Commission (FCC) is an independent United States government agency, directly responsible to Congress. The FCC was established by the Communications Act of 1934 and is charged with regulating interstate and international communications by radio, television, wire, satellite and cable. The FCC's jurisdiction covers the 50 states, the District of Columbia, and U.S. possessions.

Florida Public Service Commission (FPSC)

Florida Public Service Commission, created by the Florida Legislature, has regulatory authority over local exchange telephone service and other utility markets.

Geographic Information Systems (GIS)

A computer software system that enables one to visualize geographic aspects of a body of data. It contains the ability to translate implicit geographic data (such as a street address) into an explicit map location. It has the ability to query and analyze data in order to receive the results

Appendix 6


in the form of a map. It also can be used to graphically display coordinates on a map i.e. latitude/longitude from a wireless 911 call.

IP Architecture Internet Protocol refers to all the standards that keep the Internet running. Describes software that tracks the Internet address of nodes, routes outgoing messages, and recognizes incoming messages.

Large County Any Florida county that has a population of more than 750,000.

Local Exchange Carriers (LEC) A telecommunications carrier under the state/local Public Utilities Act that provide local exchange telecommunications services. Includes subcategories known as the Incumbent Local Exchange Carrier(s) (ILEC(s)), Alternate Local Exchange Carrier(s) (ALEC(s)), Competitive Local Exchange Carrier(s) (CLEC(s)), Competitive Access Provider (CAP), and Certified Local Exchange Carrier(s) (CLEC(s)).

Master Street Address Guide (MSAG)

A 911 database of street names and house or building number ranges within their associated communities defining Emergency Service Zones and their associated Emergency Service Numbers to enable proper routing of 911 calls.

Medium County Any Florida county that has a population of 75,000 or more but less than 750,000.

National Emergency Number Association (NENA)

NENA is a not-for-profit corporation established in 1982 to further the goal of “One Nation – One Number.” NENA is a networking source and promotes research, planning, and training.

Next Generation 911 (NG-911) The designation for an advanced 911 emergency communications system or service that provides a communications service subscriber with 911 service and, in addition, directs 911 emergency requests for assistance to appropriate public safety answering points based on the geographical location from which the request originated, or as otherwise provided in the State E911 Plan under section 365.171, Florida Statutes, and that automatically provides emergency data information including number identification and location identification features through managed 911 IP-based services and networks.

Phase I See Wireless Phase I

Phase II See Wireless Phase II

Private Branch Exchange (PBX) A private telephone switch that is connected to the Public Switched Telephone Network.

Public Safety Agency A functional division of a public agency which provides firefighting, law enforcement, medical or other emergency services.

Public Safety Answering Point (PSAP)

The public safety agency that receives incoming 911 calls and dispatches appropriate public safety agencies to respond to the calls.

Rural County Any Florida county that has a population of fewer than 75,000.

Rural County Grant Program A grant program for rural counties for the purpose of providing facilities and network and service enhancements and assistance for the 911 or E911 systems operated by rural counties and for the provision of reimbursable loans and grants by the office to rural counties for upgrading 911 systems.

Tariff A statement by a communications company that sets forth the services offered by that company, and established customer rates, terms, and conditions under which regulated services are provided and states general obligations of the company and customer. Tariffs are subject to review by the FPSC and must be followed by the common carrier to ensure nondiscrimination between customers.

Voice over Internet Protocol (VoIP) VoIP Voice over Internet Protocol. The technology used to transmit voice conversations over a data network using the Internet Protocol.

Voice Communications Services Two-way voice service, through the use of any technology, which actually provides access to E911 services, and includes communications services, as defined in section 202.11, Florida Statutes, which actually provide access to E911 services and which are required to be included in the provision of E911 services pursuant to orders and rules adopted by the Federal Communications Commission. The term includes voice-over-Internet-protocol service.

http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Statute&Search_String=&URL=0300-0399/0365/Sections/0365.171.html

Appendix 6


Wireless Means any Commercial Mobile Radio Service (CMRS) that falls under the FCC’s Docket 94-102 requirement for wireless enhanced 911 services.

Wireless Phase I Required by the FCC, licensees subject to the E911 rules must provide to the designated PSAP the telephone number of the originator of the 911 call and the location of the cell site or base station receiving the call from any mobile handset accessing their systems. This requirement applies only if certain conditions are met: that the PSAP has requested the service; is capable of receiving and utilizing the data; and has a cost recovery mechanism.

Wireless Phase II Required by the FCC, licensees subject to the E911 rules must provide to the PSAP the location of all 911 calls by longitude and latitude in conformance with specified accuracy requirements. This requirement applies only if certain conditions are met: that the PSAP has requested the service; is capable of receiving and utilizing the data; and has a cost recovery mechanism.

Wireline Technology used by a company to provide telecommunications services; it is synonymous with “landline” or land-based technology, which refers to standard telephone and data communications systems that use in-ground and telephone pole cables in contrast.

Wireless Service Provider (WSP) A person or entity that provides service and is subject to the requirements of the FCC order; or elects to provide wireless 911 services or E911 service in this state. Cellular mobile radio-based service commercial entity.

Department of Public Safety, Emergency Communications Escambia County, Florida

From: Andrew Hamilton, Communications Chief

RE: Newsworthy 9-1-1 event for Board Report Cover

Date: December 20, 2019

On December 6th at 06:44 Escambia County Emergency Communications started to receive multiple 9-1-1 calls reporting an active shooter at Naval Air Station Pensacola. Unfortunately, the event involved several fatalities and multiple gunshot victims. Escambia County Calltakers and Dispatchers handled these calls quickly and professionally without neglecting emergencies already being worked or additional incoming 9-1-1 calls not related to the incident. They coordinated response and support efforts with many outside agencies including the Navy Regional Dispatch Center, Escambia Sheriff’s Office, Escambia EMS, Escambia Fire Department, Pensacola Fire Department, Santa Rosa County Emergency Communications, Santa Rosa EMS, Baptist Hospital, Sacred Heart Hospital, West Florida Hospital, and others.

The teamwork and ability demonstrated during this incident is a testimony to the professionalism and care for others that Emergency Dispatchers everywhere possess. The event was short, but the radio and phone traffic lasted for several hours after the first call was received until operations started returning to normal.

The Communications team worked together to ensure nothing important was overlooked during this extremely busy and traumatic time. The employees followed instructions without question and offered to help each other without being asked. Some stayed after their assigned shift and others came in from off duty to assist their team members.

We applaud the teamwork, professionalism, and strength demonstrated by the Emergency Communications Dispatchers during this event and through countless other events handled during the year.

state of florida e 911 board · the board’s text-to-911 initiative is a continuing priority. the...

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