state of vermont’s grant application portal · best in safari (mac), chrome, and firefox. the...

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HEALTH CARE STABILIZATION State of Vermont’s Grant Application Portal Presenters: Nicole DiStasio, Senior Policy Advisor (DVHA) & Shannon Doney, Senior Business Analyst (ADS) Video Helpline Series: Troubleshooting Password Issues July 28, 2020

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Page 1: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

State of Vermont’s Grant Application Portal

Presenters: Nicole DiStasio, Senior Policy Advisor (DVHA) & Shannon Doney, Senior Business Analyst (ADS)

Video Helpline Series: Troubleshooting Password Issues

July 28, 2020

Page 2: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

Overview

1. General tips

2. Review the main causes of password issues

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Page 3: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

General Tip #1: Browser

Do not use Internet Explorer• The application platform works

best in Safari (Mac), Chrome, and Firefox. The portal is not properly calibrated for Internet Explorer and password reset issues are sometimes simply the result of using the wrong browser.

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Page 4: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

General Tip #2: Careful Typing Your Email

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Be very careful when you enter your email, one mis-keyed letter will result in all your password resets being sent to a place you cannot retrieve them.

Page 5: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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State of Vermont’s Application Portal

Financial Relief Grant Opportunities

Agency of Commerce and Community

Development (ACCD)

Agency of Human Services

Department of TaxesDepartment of

AgricultureDepartment of Labor

The State of Vermont uses the same application universe for all agencies and departments.

Pandemic Unemployment

Assistance

Page 6: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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State of Vermont’s Application Portal

Financial Relief Grant Opportunities

Agency of Commerce and Community

Development (ACCD)

Agency of Human Services

Department of TaxesDepartment of

AgricultureDepartment of Labor

If you are applying for the first time, you will be a new user to the State of Vermont’s application portal and will need to create an account.

Pandemic Unemployment

Assistance

Page 7: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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Page 8: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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State of Vermont’s Application Portal

Financial Relief Grant Opportunities

Agency of Commerce and Community

Development (ACCD)

Agency of Human Services

Department of TaxesDepartment of

AgricultureDepartment of Labor

If you have signed up for another Financial Relief Grant Opportunity, you will need to log in to your same account.

Pandemic Unemployment

Assistance

Page 9: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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Page 10: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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State of Vermont’s Application Portal

Financial Relief Grant Opportunities

Agency of Commerce and Community

Development (ACCD)

Agency of Human Services

Department of TaxesDepartment of

AgricultureDepartment of Labor

If you have signed up for the Pandemic Unemployment Assistance, you will need to create a new account and that new account must have a different username.

Pandemic Unemployment

Assistance

Page 11: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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State of Vermont’s Application Portal

Financial Relief Grant Opportunities

Agency of Commerce and Community

Development (ACCD)

Agency of Human Services

Department of TaxesDepartment of

AgricultureDepartment of Labor

Beginning on July 27th, the system will automatically create your username by adding “.vtgrants” at the end of all email addresses.

Pandemic Unemployment

Assistance

Page 12: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

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Page 13: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

General Tip #3: Keep track of your Username and Password

Keep track of your username and password, either by using a password manager or writing it down and keeping it somewhere safe.

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Page 14: State of Vermont’s Grant Application Portal · best in Safari (Mac), Chrome, and Firefox. The portal is not properly ... using the wrong browser. 3. H E A L T H C A R E S T A B

H E A L T H C A R E S T A B I L I Z A T I O N

If all else fails…

• Start a new application, and/or

• Use a different email address.

Unfortunately, at this time, system limitations do not allow us to correct errors on applications (such as incorrectly entered emails, or other information). We are working on an upgrade, but we want to make sure that you have enough time to complete the application.

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