status · 2016-08-24 · 2015 customer satisfaction survey summary july 8, 2015 program/office...
TRANSCRIPT
OIRPE|1
FVSU – Office of Institutional Research, Planning and Effectiveness
2015 Customer Satisfaction Survey
Summary
July 8, 2015
Program/Office Effectiveness
For each of the areas/services please indicate:
(1) The level of satisfaction you have with that area/service.
(2) How often you use each area/service.
22
2
1
12
5
0
0
0
0 5 10 15 20 25
Staff
Administrator
Cabinet Member
Faculty
Chairperson
Dean
Full-time Student
Part-time Student
Status
OIRPE|2
0
0
0
0
0
0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 1
Freshman
Sophomore
Junior
Senior
Graduate Student
Classification (Student):
7
9
7
4
10
0 2 4 6 8 10 12
1-5 years
6-10 years
11-15 years
16-20 years
21 or more years
Years at FVSU (Employee):
OIRPE|3
Level of Satisfaction
4
0
3
21
11
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
1. Academic Affairs
6
1
8
19
5
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
2. Accounting
OIRPE|4
6
2
4
21
6
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
3. Accounts Payable
12
1
4
19
3
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
4. Admissions
OIRPE|5
13
3
4
14
5
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
5. Athletics
9
1
1
22
6
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
6. Auxiliary Services
OIRPE|6
11
1
3
14
10
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
7. Bookstore-Follett
10
5
3
14
7
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
8. Budget Office
OIRPE|7
10
0
6
12
11
0 2 4 6 8 10 12 14
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
9. Bursar's Office/Cashier
4
3
7
18
7
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
10. Business and Finance
OIRPE|8
2
0
2
18
17
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
11. Campus Police and Safety
11
0
2
20
6
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
12. Career and Alumni Services
OIRPE|9
21
1
2
9
6
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
13. Center for Retention Services
4
2
3
21
9
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
14. Central Receiving
OIRPE|10
28
2
1
4
4
0 5 10 15 20 25 30
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
15. Continuing Education
26
1
1
7
4
0 5 10 15 20 25 30
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
16. Differently-Abled Services
OIRPE|11
11
2
1
16
9
0 2 4 6 8 10 12 14 16 18
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
17. External Affairs
13
2
3
15
6
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
18. Facilities Planning
OIRPE|12
20
3
1
13
2
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
19. Financial Aid
17
2
2
14
4
0 2 4 6 8 10 12 14 16 18
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
20. Graduate Office
OIRPE|13
24
1
1
10
3
0 5 10 15 20 25 30
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
21. Health Services
1
2
6
21
9
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
22. Human Resources
OIRPE|14
0
3
2
23
11
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
23. Information Technology
11
2
5
15
6
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
24. Institutional Research, Planning and Effectiveness
OIRPE|15
30
2
2
4
1
0 5 10 15 20 25 30 35
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
25. Internal Audit
10
1
1
14
13
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
26. Library
OIRPE|16
4
1
4
18
12
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatified
Satisfied
Very Satisfied
27. Marketing and Communications
1
0
1
19
18
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
28. Payroll
OIRPE|17
5
0
2
24
8
0 5 10 15 20 25 30
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
29. Pettigrew Center
7
2
5
15
10
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
30. Post Office
OIRPE|18
6
1
2
23
7
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
31. President Office
10
4
2
17
6
0 2 4 6 8 10 12 14 16 18
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
32. Purchasing
OIRPE|19
13
2
6
13
5
0 2 4 6 8 10 12 14
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
33. Recruitment
10
2
4
11
12
0 2 4 6 8 10 12 14
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
34. Registrar's Office
OIRPE|20
18
0
2
16
3
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
35. Residential Life
6
0
4
17
12
0 2 4 6 8 10 12 14 16 18
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
36. Sodexo Dining Services
OIRPE|21
24
2
2
9
2
0 5 10 15 20 25 30
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
37. Strategic Initiatives Office
14
1
2
13
9
0 2 4 6 8 10 12 14 16
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
38. Student Affairs
OIRPE|22
10
0
2
18
9
0 2 4 6 8 10 12 14 16 18 20
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
39. Telecommunication
22
0
2
13
2
0 5 10 15 20 25
Have not used
Very Dissatisfied
Dissatisfied
Satisfied
Very Satisfied
40. Testing Center
OIRPE|23
Frequency of Use
4
6
14
10
5
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
1. Academic Affairs
8
1
10
15
5
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
2. Accounting
OIRPE|24
8
1
8
16
6
0 2 4 6 8 10 12 14 16 18
Never
Daily
Weekly
Monthly
Yearly
3. Accounts Payable
14
3
7
10
5
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
4. Admissions
OIRPE|25
15
3
4
10
7
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
5. Athletics
8
2
6
11
12
0 2 4 6 8 10 12 14
Never
Daily
Weekly
Monthly
Yearly
6. Auxiliary Services
OIRPE|26
10
1
4
10
14
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
7. Bookstore-Follett
9
1
5
14
10
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
8. Budget Office
OIRPE|27
7
2
4
14
12
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
9. Bursar's Office/Cashier
4
2
7
18
8
0 2 4 6 8 10 12 14 16 18 20
Never
Daily
Weekly
Monthly
Yearly
10. Business and Finance
OIRPE|28
2
7
10
14
6
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
11. Campus Police and Safety
12
1
3
14
9
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
12. Career and Alumni Services
OIRPE|29
22
5
2
8
2
0 5 10 15 20 25
Never
Daily
Weekly
Monthly
Yearly
13. Center for Retention Services
6
4
6
18
5
0 2 4 6 8 10 12 14 16 18 20
Never
Daily
Weekly
Monthly
Yearly
14. Central Receiving
OIRPE|30
29
0
1
3
6
0 5 10 15 20 25 30 35
Never
Daily
Weekly
Monthly
Yearly
15. Continuing Education
26
1
3
5
4
0 5 10 15 20 25 30
Never
Daily
Weekly
Monthly
Yearly
16. Differently-Abled Services
OIRPE|31
11
2
5
14
7
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
17. External Affairs
13
0
4
14
8
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
18. Facilities Planning
OIRPE|32
18
2
6
6
7
0 2 4 6 8 10 12 14 16 18 20
Never
Daily
Weekly
Monthly
Yearly
19. Financial Aid
19
3
2
10
5
0 2 4 6 8 10 12 14 16 18 20
Never
Daily
Weekly
Monthly
Yearly
20. Graduate Office
OIRPE|33
27
0
2
5
5
0 5 10 15 20 25 30
Never
Daily
Weekly
Monthly
Yearly
21. Health Services
1
0
9
23
6
0 5 10 15 20 25
Never
Daily
Weekly
Monthly
Yearly
22. Human Resources
OIRPE|34
0
10
10
14
5
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
23. Information Technology
11
1
2
14
11
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
24. Institutional Research, Planning, and Effectiveness
OIRPE|35
31
0
0
2
6
0 5 10 15 20 25 30 35
Never
Daily
Weekly
Monthly
Yearly
25. Internal Audit
13
4
3
14
5
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
26. Library
OIRPE|36
6
5
8
13
7
0 2 4 6 8 10 12 14
Never
Daily
Weekly
Monthly
Yearly
27. Marketing and Communications
1
2
6
26
4
0 5 10 15 20 25 30
Never
Daily
Weekly
Monthly
Yearly
28. Payroll
OIRPE|37
6
1
4
19
9
0 2 4 6 8 10 12 14 16 18 20
Never
Daily
Weekly
Monthly
Yearly
29. Pettigrew Center
8
14
7
9
1
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
30. Post Office
OIRPE|38
8
3
5
16
7
0 2 4 6 8 10 12 14 16 18
Never
Daily
Weekly
Monthly
Yearly
31. President's Office
9
2
7
16
5
0 2 4 6 8 10 12 14 16 18
Never
Daily
Weekly
Monthly
Yearly
32. Purchasing
OIRPE|39
15
3
6
13
2
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
33. Recruitment
8
5
10
11
5
0 2 4 6 8 10 12
Never
Daily
Weekly
Monthly
Yearly
34. Registrar's Office
OIRPE|40
21
0
5
7
6
0 5 10 15 20 25
Never
Daily
Weekly
Monthly
Yearly
35. Residential Life
8
1
10
11
9
0 2 4 6 8 10 12
Never
Daily
Weekly
Monthly
Yearly
36. Sodexo Dining Service
OIRPE|41
24
0
2
10
3
0 5 10 15 20 25 30
Never
Daily
Weekly
Monthly
Yearly
37. Strategic Initiatives Office
12
3
6
14
4
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
38. Student Affairs
OIRPE|42
10
10
2
14
3
0 2 4 6 8 10 12 14 16
Never
Daily
Weekly
Monthly
Yearly
39. Telecommunication
22
0
3
8
6
0 5 10 15 20 25
Never
Daily
Weekly
Monthly
Yearly
40. Testing Center