step-by-step customer guide to the online application for ... · page | 4 step-by-step customer...

Step-by-Step Customer Guide

to the Online Application

for Electric Service JANUARY 2016

Page | 2 Step-By-Step Customer Guide to the Online Application for Electric Service

Contents Introduction ............................................................................................................................................................................... 4

Points of Contact .................................................................................................................................................................... 5

Acronyms and Abbreviations ................................................................................................................................................. 5

Getting Started ........................................................................................................................................................................ 6

Requirements for Electric Service Connections ............................................................................................. 6

Call for Assistance ........................................................................................................................................................................ 6

Customer Checklist...................................................................................................................................................................... 6

Controls ....................................................................................................................................................................................... 9

Interface Overview ............................................................................................................................................................... 10

System Generated Customer Communication .......................................................................................................... 12

1. Introduction Screen ........................................................................................................................................................ 13

Access the Introduction screen online ............................................................................................................................ 13

2. Sign In ................................................................................................................................................................................... 14

Create a New Application Session ................................................................................................................................... 14

Access an Application Session ............................................................................................................................................ 14

3. Service Address ................................................................................................................................................................. 15

4. Seattle City Light Account Number ........................................................................................................................ 16

5. Legal Property Owner and Primary Contact Information ............................................................................. 17

6. Project Information ......................................................................................................................................................... 18

7. Project Participants ......................................................................................................................................................... 21

7a. Contact Information ........................................................................................................................................................ 22

8. Scope of Work ................................................................................................................................................................... 23

9. Alteration of Existing Service...................................................................................................................................... 25

9a. Electric Load Detail........................................................................................................................................................... 27

9b. Electric Car Charging Station ..................................................................................................................................... 29

9c. Interconnection ................................................................................................................................................................... 30

10. Removal of Existing Service...................................................................................................................................... 32

11. Temporary Service for Construction .................................................................................................................... 34

12. New Permanent Service ............................................................................................................................................. 36

13. Construction Clearance .............................................................................................................................................. 38

14. Streetlight/Floodlight Work ..................................................................................................................................... 40

15. Attachments .................................................................................................................................................................... 42

How to Submit Attachments ............................................................................................................................................... 44


16. Summary ........................................................................................................................................................................... 45

Edit Application .......................................................................................................................................................................... 45

Download/Print Application ............................................................................................................................................... 45

17. Legal Acceptance .......................................................................................................................................................... 46

18. Confirmation.................................................................................................................................................................... 47

19. Post Submission ............................................................................................................................................................. 48

Contact Information ............................................................................................................................................................ 48


Introduction

At Seattle City Light, service to our customers is at the center of the utility’s vision and mission. We know

that good service starts with the reliable, affordable, green power we provide to our local communities.

But our commitment to service does not stop there. In our continuous effort to exceed our customers’

expectations, Seattle City Light has developed a new customer online application for electric service that

makes it simple and convenient for our customers to apply for new or expanded electric service.

Purpose

The purpose of the new customer online application for electric services is to:

reduce turn-around time by streamlining the intake process and assigning projects to City Light

representatives sooner;

eliminate manual processing of electric service requests;

and capture more complete, accurate information by moving to an electronic form, with

electronic plans and with required field edits;

The online application allows the customer to complete a single, Web-based form and submit it

electronically for the types of services needed for a project.

The purpose of this step-by-step guide is to provide you with detailed instructions on how to fill out the

online application.


Points of Contact

Information

For informational and troubleshooting purposes, contact City Light Application Intake at (206) 233-APPS

(206) 233-2777.

Acronyms and Abbreviations

Acronym Definition

SR Service Request

ESR Electrical Service Representative

ESE Electrical Service Engineer


Getting Started

Seattle City Light’s new Customer Online Application for Electric Service makes it easy to apply for new

or expanded electric service. Before starting the customer online application, you are encouraged to go

over the following online resources:

Requirements for Electric Service Connections (RESC Guide, available online and in .pdf

formats): This guide details the service and metering requirements of Seattle City Light.

Additional Engineering Standards and Construction Guidelines

Map of Current Electric Service Assignments

Call for Assistance

For any questions regarding application requirements or the application process, you are encouraged to

contact the City Light Application Intake Desk at: (206) 233-APPS [(206)233-2777].

Visually impaired customers have an option to use Screen Reader software that is available on the Internet.

Customer Checklist

The following information is needed to complete the customer online application. Customer online

applications can be saved while in-progress and accessed within 90 days of creation.

Service Request Type Description

Alteration of Existing

Service

Address of project

Customer name, mailing address, phone, fax and email

Owner, electrician or contractors contact information

Construction type and service description (such as multi-unit

building, upgrade, revision etc.)

Date service connection is needed

Permit number from the local municipality (link here to the list of

web addresses of local municipalities), if known

Removal of Existing

Service

Address of project



Service description (overhead or underground electrical service)

Date service disconnection is needed

http://www.seattle.gov/light/electricservice/application.asp

http://www.seattle.gov/light/electricservice/requirement.asp

http://www.seattle.gov/light/engstd/

http://www.seattle.gov/light/electricservice/default.asp



Temporary Service for

Construction

Address of project



Service description (overhead/underground electrical service)



web addresses of local municipalities)

New Permanent Service Address of project




building, upgrade, revision, overhead or underground electrical

service, etc.)




Construction Clearance Address of project




building, upgrade, revision etc.)



web addresses of local municipalities), if required

Streetlight Work Address of project



Service description (such as multi-unit building, upgrade, revision

etc.)

Date Service is needed



Once plans have been finalized and required information and documentation have been gathered, the

next step is to access the customer online application and apply for a new or upgraded electrical service

connection.


Your selection will drive the documents that are required. Documentation requirements depend on the

type of service requested, size of project, construction type, and overhead/underground service. Based on

selection, the online application will generate the list of required attachments. Sample attachment

requirements are shown below.

Alteration of Existing Service

Attachments: site plan, elevator drawing, load calculation, electrical one-line riser diagram

which should include service voltage, and overall service amperage (depends on the

project type, everything might not be required)

Removal of Existing Service

Attachments: site plan, service voltage, overall service amperage

Temporary Service for Construction

Attachments: site plan, load calculation, electrical one-line riser diagram, which should

include service voltage, and overall service amperage (depends on the project type,

everything might not be required)

New Permanent Service

Attachments: site plan, load calculation, electrical one-line riser diagram, which should

include service voltage, and overall service amperage, building floor plans, building

elevation diagram (depends on the project type, everything might not be required)

Construction Clearance

Attachment: construction clearance plan

Streetlight Work

Attachment: streetlight plan


Controls

Function Description

Percentage Complete An application session status bar displays along the top of the customer online

application, serving as a visual representation of the percentage of the application

considered to be complete.

Save and Next

As required information is selected and entered in the online application, click “Save

and Next” to progress to the next screen. The online application will not allow you

to progress in the application process without all necessary and required

information.

Previous If wanting to review previously completed screens in the online application, or

needing to correct inaccurate information, clicking “Previous” is an option. This

essentially serves as the online application’s “back” button.

Exit

Seattle City Light will store an incomplete application for 90 days. Incomplete or

partial applications will be deleted if not submitted within 90 days. The information

on a partially completed screen will NOT be saved. Information is only saved when

the “Save and Next” button is selected.

Edit When all required information has been provided and the application is nearly

complete the user is presented with a “Summary” screen. All information entered

and selected is summarized, and the “Edit” button is available for the user to return

and edit a previously completed section.

Print Once all required information has been captured by the online application the user

is presented with a “Summary” screen. Selecting “Print” will provide the user with a

printable and savable .pdf version of their application.

Submit Once all required information has been provided, and the user has reviewed the

online application “Summary” screen, the application can be submitted by agreeing

to the legal terms listed on the “Legal Acceptance” screen and clicking “Submit.”


Interface Overview

Screen

No.

Name

Description

1 Introduction The introduction screen provides an overview of the application process and

informs you when and how to start or continue an application.

2 Sign In The sign in screen allows you to create a new Application Session, access an

existing Application Session, and, if necessary, troubleshoot locating a forgotten

Application ID.

3 Service Address The first screen of a new application session, the service address screen, is

where the address assigned to the site being developed is provided.

4 Seattle City Light

Account Number

If a Seattle City Light account number exists for the service address being

developed, provide the account number.

5 Legal Property

Owner and Primary

Contact

Provide the legal property owner name and contact information. If the primary

contact for the project is different from the property owner, provide the primary

contact name and contact information.

6 Project Information Provide the type and size of structure/dwelling at the service address being

impacted. This is required. Because most projects are in their beginning stages

at the time of application, the additional information requested on this page,

while very useful if known, is considered optional.

7 Project Participants/

Contact Information

If there are additional project participants (general contractor, electrical

contractor, architect, or engineer), select the participants. If at the time of

application there are no additional project participants or if contact information

for project participants is unknown, the customer can select “None of the

Above” and not be required to provide additional information.

8 Scope of Work The scope of work screen is you identify the type(s) of service being requested

of Seattle City Light. Each type of service selected on the scope of work screen

will indicate a new service request. Select each type of service that applies to the

project.

Each type of service selected will require service type specific information. Each

type of service type requested will require information such as the current

and/or expected amperage and voltage of the site being developed, whether

the service requested is overhead or underground, as well as bill payment

responsibility.

9 Alteration to Existing

Service

This service type is selected when any change in amperage/voltage to your

current electric service is needed. This could also include a change from

overhead to underground electric service for a home or business.

9a Electric Load Details The electric load detail screen appears when requesting either an alteration of

existing or new permanent service with an amperage less than 320 or a voltage

of “120 single phase” or “120/240 3 phase”.

9b Electric Car Charging

Station

The electric car charging station screen appears when requesting either an

alteration of existing or new permanent service with an amperage less than 320

and a voltage of “120 single phase” or “120/240 3 phase”. Provide the

information for an upgraded or new service for an electric car charging station.

9c Interconnection If applying for new or revised solar or other alternative energy interconnection,

provide the system generation specification information here.


Screen

No.

Name

Description

10 Removal of Existing

Service

This service type is selected when Seattle City Light will remove the wire and

electric meter that connect City Light’s distribution system to the electric service.

11 Temporary Service

for Construction

This service type is selected when Seattle City Light will energize a service panel

on a temporary basis for construction purposes.

12 New Permanent

Service

This service type is selected when Seattle City Light will provide new electric

service for a new home or business.

13 Construction

Clearance

This service type is selected when Seattle City Light can provide safe working

clearance from low- or high-voltage wires on a temporary or permanent basis

for construction project purposes.

14 Streetlight Work This service type is selected when Seattle City Light will provide a new streetlight

rental or floodlight installation used to light a particular area, like a pathway for

security or a roadway for safety. This could also include underground-fed

street-lighting systems.

15 Attachments All supporting documentation required for a project will be listed on the

attachments screen. All documentation must be submitted electronically, and if

paper copies are required it will be indicated on the attachment screen. Since all

documents submitted electronically must follow the Seattle City Light defined

file-naming convention, file-naming instructions are provided here.

16 Summary The summary screen allows you to review and, if necessary, edit the application

prior to submission. The summary screen also allows you to print or save a

copy of the application.

17 Legal Acceptance Providing legal terms and conditions relating to customer online applications

for electric service requests, the legal acceptance screen requires the printed

name of an authorized project representative prior to submission.

18 Confirmation The confirmation screen notifies you of successfully submitted customer online

application. It is important to note that until all required project documentation

is provided to Seattle City Light, submitted applications are not considered

complete.

19 Post Submission Expect to receive an email right after submission and then another email after

your application is assigned to a City Light representative.


System Generated Customer Communication

There are three automatically generated e-mails that are sent to the customer. Each e-mail is described

below.

System generated customer e-mails are described in context throughout this manual,

and are denoted with an e-mail icon.

Subject When Who

Application Session

Created

When starting a new application, upon

submitting contact information a notification

e-mail is sent. This e-mail contains the

application ID used to access the created

application session.

Application session creator

Review in Process When an online application is submitted, an

e-mail is sent informing the application is

under review. This e-mail contains a PDF of

the originally submitted application.

Application session creator and

legal property owner;

intake desk

Application

Complete,

City Light

Representative

Assigned

When an application is processed and

approved by the intake desk, and an ESE or

ESR is assigned. This e-mail contains the

service request number(s), a PDF of the

originally submitted application, as well as a

PDF of the final application (including any

revisions).

Application session creator and

legal property owner;

intake desk


1. Introduction Screen

The introduction screen provides an overview of the application process and informs when and how to

start or continue an application.

Access the introduction screen online

1. Go to the online application introduction screen at


2. Read the introductory application statement and click “Start/Continue Application”

3. Determine if it is appropriate to create a new application or access an existing

application



2. Sign In

Create a new application session

1. From the sign in screen, enter the service address and contact information requested

2. Click “Create Application Session”

3. The application ID will be sent to the e-mail address provided. The e-mail address

provided and application ID will be used to access the application session.

This is the first of three automatically generated e-mails that are sent to the customer.

Access an application session

1. From the sign in screen, enter the e-mail address used and application ID

2. Click “Sign In”


3. Service Address

After accessing an application session, the first screen is the service address screen.

1. Enter the address assigned to the site being developed.

2. Click “Save and Next”


4. Seattle City Light Account Number

If a Seattle City Light account number exists for the service address being developed, this screen is where

you will provide the account number.

1. If a Seattle City Light account number exists for the service address, select “Yes” and

enter the account number in the text box that appears.

2. If a Seattle City Light account number doesn’t exist for the service address, select “No”

3. If unsure whether a Seattle City Light account number exists for the service address,

select “I don’t know”



5. Legal Property Owner and Primary Contact Information

This screen captures the legal property owner name and contact information. If the primary contact for

the project is different from the property owner, that information is captured here.

1. Enter the legal property owner’s required information

2. If the primary contact for the project is different that the legal property owner, select “No” and

enter the primary contact for the project’s required information



6. Project Information

The project information screen captures the type and size of structure/dwelling of the site being

developed. Because most projects are in their beginning stages at the time of application, the majority of

the information requested on this page, while very useful if known, is considered optional.

1. Enter the project name, electric permit number, service request number, and City Light contact if

it exist for this project.

Note: Permit information can be found at the Department of Planning and Development (DPD)

website, by calling DPD directly or visiting the Applicant Services Center.

Contact Information

Website www.seattle.gov/dpd/permits/

Address 700 5th Ave, 20th Floor, Seattle

Phone 206-684-8850

The site will help you with applying for a permit, paying permit fees, searching permit records, and

checking the status of a permit.

2. Select the type of dwelling/structure that will receive the new or altered service.


Dwelling/structure types are listed below.

Structure/Dwelling Description

Single Family One structure with one address.

Duplex One structure with two addresses.

Triplex One structure with three addresses.

Accessory Dwelling

Unit (ADU)

A room, or set of rooms, in a single family home designed or

configured to be used as a separate dwelling unit.

Detached Accessory

Unit (DADU)

A room(s), designed to be used as a separate dwelling unit, located

in a separate structure that share a lot with a single family home.

Mobile Home or

Houseboat

Unique structures with special requirements (see requirements for

electrical service connection (RESC).

Apartments One structure with one address and/or multiple unit numbers.

Condominiums One structure with multiple addresses and possibly multiple unit

numbers.

Townhomes Multiple structures, with multiple addresses, on one site.

Commercial/Industrial One structure with one address that is not a residence.

Multi-Lot

Development

Multiple structures with multiple addresses on multiple lots.

Mixed-Use One structure with multiple addresses and residential and

commercial units.


For example:

3. After selecting dwelling/structure type, you will be asked to indicate the number of lots

to be developed, the number of units contained in the building, and the number of

buildings contained in the development, and the total number of meters on this project.

Information Description

Number of Lots As applicable, indicate the number of lots developed on a multi-lot

project.

Number of Units As applicable, indicate the number of units contained in a building.

Number of Buildings As applicable, indicate the number of buildings contained in the

development.

Number of Meters As applicable, indicate the number of meters on the property.



7. Project Participants

If there are additional project participants (general contractor, engineer, for example), the project

participants screen requests to inform Seattle City Light.

1. Select all the individuals who will participate on the project. If project participants or contact

information is unknown, select “None of the Above”


Note: If project participant(s) are selected, the user is presented with the contact information screen. (See

next page.) If “None of the Above” is selected, the user is presented with the scope of work screen.


7a. Contact Information

This screen appears if a project participant is selected. If “None of the Above” is selected on the project

participant screen, this screen does not appear.

1. Enter the required information for the selected project participants.

Note: If general contractor/developer and/or electrical contractor are selected, specific contact

information will be required. If engineer and/or architect are selected, specific contact information is

considered optional.



8. Scope of Work

The scope of work screen is where you begin to identify the type(s) of service being requested of Seattle

City Light. Each type of service selected on the scope of work screen will indicate a new service request.

1. Determine the appropriate type of service request that applies to the project. Select all that

apply.

Service request types are desribed in the table below.


Alteration to Existing

Service

Any change in location, amperage or voltage to your electric

service. This could also include a change from overhead to

underground electric service for a home or business.

Removal of Existing

Service

Seattle City Light will remove the wire and electric meter that

connect City Light’s distribution system to the electric service.

Temporary Service for

Construction

A customer’s service panel is energized by City Light on a

temporary basis for construction purposes.

New Permanent

Service

A new electric service for a new home or business.

Construction Clearance Seattle City Light can provide safe working clearance from low- or

high-voltage wires on a temporary or permanent basis for

construction project purposes.

Streetlight Work New streetlight rental or floodlight installation used to light a

particular area, like a pathway for security or a roadway for safety.

This could also include underground fed street-lighting systems.

Note: A construction project may involve all of these choices.


Hints:

The online application will allow you to select either new permanent service or alteration of

existing service, but not both.

If a change to the current service is being requested, choosing the appropriate scope of work can

be challenging. In these cases, focusing on the change in voltage is the key determining factor:

o If the voltage of the new service will be the same as the voltage of the existing service

then select “Alteration of Existing Service.”

o If the voltage of the new service will not be the same as the existing service then select

“New Permanent Service” AND “Removal of Existing Service.” Seattle City Light views this

as a removal of existing service and installation of a new service.



9. Alteration of Existing Service

Any change in location or amperage to your electric service. This could also include a change from

overhead to underground electric service for a home or business. If you are changing the voltage of the

service at the site, it is considered a new service. Please select removal of existing and new install instead

of alteration. Alteration can only be used when the voltage remains the same.

Depending on the type of service requested, required information will vary.


Requirement Description

Scope of Work A detailed explanation of the alteration to service.

Additional Load

Added

Seattle City Light may need to upgrade the transformer and/or

wire that feeds the customer’s property or facility in order to

handle an additional load (load increase).

Overhead An overhead service includes an above-ground bundle of wires

that connect the electric service to Seattle City Light’s distribution

system.

Underground An underground service includes a conduit pathway and electric

cables (installed by Seattle City Light) between Seattle City Light’s

distribution system and the customer’s property or facility.

Amps Amperage can typically be found on an appliance, motor, or device

nameplate. For residential customers, the typical service size is 200

amps. The smallest service size that Seattle City Light recognizes is

100 amps. For commercial customers, 400 amp services require a

current transformer enclosure.

Volts Service of more than 600 volts is considered primary service;

secondary service is less than or equal to 600 volts. For more

information about the voltages available in a specific area,

customers should be directed to their electric service

representative.

Date Requested This is the date that a customer would like Seattle City Light to

connect a new or altered service.

Select the party responsible for both the construction and energy bills, then click “Save and Next”


9a. Electric Load Detail

The electric load detail screen only appears when requesting either an alteration of existing or new

permanent service with an amperage less than or equal to 320 and voltage less than 120 single phase or

120/240 3 phase. See the graphic below:

Scope of Work(Service Type)




Amps ≤ 320 and Voltage = 120 or

120/240?

Electrical Load Detail

Car Charging Station

Interconnection Agreement

AttachmentsYes

No

Note: Seattle City Light may also request additional electric car charging station information through

project documentation. Required documentation will vary but will be listed on the attachments screen.

Depending on electrical use, the customer will be prompted to provide the respective number of units

and estimated load details. See the example below:


9b. Electric Car Charging Station

The electric car charging station screen only appears when requesting either an alteration of existing or

new permanent service with an amperage less than or equal to 320 and voltage less than 120 single phase

or 120/240 3 phase. See the graphic below:






120/240?




AttachmentsYes

No

Note: Seattle City Light may also request additional electric car charging station information through

project documentation. Required documentation will vary but will be listed on the attachments screen.

To ensure a smooth project and avoid problems with transformer performance, you are encouraged to

call Seattle City Light’s Customer Engineering Department prior to doing any work. The Customer

Engineering Department can be reached at (206) 615-0600

Electric car charging station basics, permitting tips, and energy consumption information are provided at

http://www.seattle.gov/light/electricVehicles/

For more information on Seattle City Light's electric transportation program, customers are encouraged to

email [email protected] or call 206.684.8571

http://www.seattle.gov/light/electricVehicles/

mailto:[email protected]


9c. Interconnection

If you are applying for new or revised solar or other alternative energy interconnection, the

interconnection screen is where system generation specification information will be requested.

Confirm selection and information provided if applying for a new or revised solar (or other alternative

energy) interconnection.



System Generation This is the amount of power that the system can generate in kW.

Type At this point, solar is the only interconnection type Seattle City

Light supports.

Interconnection Points This is where Seattle City Light’s wire ends and the contractor

installed wire begins.

Single Phase, Three

Wire Service

Single-phase power is used to power all typical home electrical

appliances; it is used in residential outlets. Typically 120/240V AC

is carried between two wires: hot and neutral and a third ground

wire for safety.

Three Phase, Four Wire

Service

Three-phase power provides a more efficient means of supplying

large electrical loads like motors, and is used in industrial areas and

in large buildings. Voltage is carried through three conductors 120

degrees out of phase with the other two.

Production Meterbase A meter socket that will track the amount of power that the solar

system generates. These readings are not used by Seattle City

Light, but may be used by the customer for energy credit and/or

reimbursement purposes.


10. Removal of Existing Service

Seattle City Light will remove the wire and electric meter that connect City Light’s distribution system to

the electric service.




Scope of Work A detailed explanation of the removal of service.



system.













representative.


remove service.



11. Temporary Service for Construction

Temporary services installed for construction purposes and are used for a limited time period.




Scope of Work A detailed explanation of the temporary service, including the

location of the connection.



system.













representative.


connect the temporary service.



12. New Permanent Service

A new electric service for a new home or business.




Scope of Work A detailed explanation of the new permanent service, including the

location of where the electric service should be installed.



system.













representative.


connect a new or altered service.


Note: Similar to selecting alteration of existing service, depending on amperage and voltage selections,

the customer will be prompted with conditional screens. See section 9a, 9b, and 9c for more information.






120/240?




AttachmentsYes

No


13. Construction Clearance

Seattle City Light can provide safe working clearance from low- or high-voltage wires on a temporary or

permanent basis for construction project purposes.




Scope of Work A detailed explanation of the requested clearance. This

information should include whether wire removal or relocation is

required, just wire identification (flagging), and if dealing with

high- (above 600 volts) or low-voltage service.

De-energize To shut off power, usually when wire removal or relocation is

required.

Flagging Wire identification to provide safe working clearances for

construction purposes.










representative.


provide construction clearance.

Note: Often, due to the complicated nature of Construction clearance requests, after capturing the basic

situation during the application process, additional discussion and site visits will be required with an

electric service representative.

Select the party responsible for the construction bill, then click “Save and Next”


14. Streetlight/Floodlight Work

New streetlight rental or floodlight installation used to light a particular area, like a pathway for security or

a roadway for safety. This could also include underground-fed street-lighting systems.




Scope of Work A detailed explanation of the requested clearance. This

information should include whether wire removal or relocation is

required, just wire identification (flagging), and if dealing with

high- (above 600 volts) or low-voltage service.

De-energize To shut off power, usually when wire removal or relocation is

required.

Flagging Wire identification to provide safe working clearances for

construction purposes.










representative.


provide street or flood light.

Select the party responsible for the installation charge or rental fee, then click “Save and Next”


15. Attachments

Depending on the type of service requested, required documentation will vary but will be listed on the

Attachments screen.

If no documentation is required, the online application will notify accordingly.

If additional documentation is required, the Online Application will notify you of your responsibility to

provide additional information.

If additional documentation is required, electronic and paper document submission instructions are

provided onscreen. See below.

Also, if additional documentation is required the online application will provide a document list for each

type of service requested.


By clicking on the document(s) listed under each service request type, specific document requirements

and required file names are provided.

The required documentation and submission instructions will also be in the application summary, which is

emailed when you submit the online application to Seattle City Light.


How to Submit Attachments

An application is not considered complete until all required documentation has been provided to Seattle

City Light. All required documentation must be submitted electronically. If a paper copy of an

attachment is required, it will be identified with the text “Submit Paper Copy.”

Documentation requirements are located:

Requirements for electric service connections (RESC Guide)

Customer checklist

Application attachments screen

Application summary screen

Application submission confirmation e-mail

Electronic Attachments

All required documentation must be submitted electronically.

1. E-mail electronic attachments to:

[email protected]

2. The address of the service location and the application ID should be in the e-mail subject line.

For example.

3. Label each attachment with the Seattle City Light defined file name.

For example.

File names are provided on the attachments screen, summary screen, and application

PDF. The Seattle City Light defined file name is provided for each document required.

See below.

Tip: For convenience and consistency, and to ensure expedient processing, customers

should be instructed to copy-and-paste the required file name for each individual

document required.

All documents submitted electronically must be a file type of .pdf (preferred), .jpeg, .doc, or .tiff.

http://www.seattle.gov/light/electricservice/requirement.asp

mailto:[email protected]


Paper Attachments

If a paper copy of an attachment is required, it will be identified with the text “Submit Paper Copy.”

Paper attachments can be dropped off or sent to the following address:

Seattle City Light

1300 N. 97th St.

Seattle, WA 98103-3320

ATTN: Intake Desk

16. Summary

The summary page provides an opportunity to review the information provided in the customer online

application. The summary page also allows to edit any section of the application, as well as print/save

their application.

Edit Application

If editing a section of the online application is necessary, the user can click on the edit button and will be

automatically directed to that section of the application. In that section, the user can make any necessary

changes. When finished the user must click “Save and Next” to navigate back to the summary screen and

the end of the application.

Example.

Download/Print Application

Clicking the print button allows the customer to open, print and/or save a PDF of their online application.

Note: While attachment requirements and naming conventions are included in this Application for

Electric Service PDF, submission date and service request numbers are not. The application submission

date will be included in the application PDF e-mailed to you immediately following submission, and

service request numbers are included in the application PDF e-mailed immediately following internal

review and completion.


17. Legal Acceptance

Providing legal terms and conditions relating to online applications for electric service requests, the legal

acceptance screen requires the printed name of an authorized project representative prior to submission.

Read the legal acceptance terms and conditions.

To agree to the terms and conditions, an authorized representative for the project should type their name

in the text box and click “Submit”


18. Confirmation

The confirmation screen notifies of successful submission of online application. It is important to note

that until all required project documentation is provided to Seattle City Light, submitted applications are

not considered to be complete.

Additionally, once an online application is submitted, a confirmation e-mail is sent to the e-mail address

provided. An Application PDF of the submitted application will be included in the e-mail. Along with

application information, the application PDF contains attachment instructions and file naming

conventions.

This is the second of three automatically generated e-mails.

It is important to note that an application is not considered complete until all required

documentation has been provided to Seattle City Light.


19. Post Submission

Upon submission, you will receive an email confirming your application has been received. For

applications requiring additional documentation, the application is not considered complete.

Applications that are considered complete will be reviewed and assigned to an electrical service

representative – you will receive a confirmation e-mail that your application was processed.

Contact Information

We hope that the step-by-step guide to online application for electric service is a helpful tool to guide

you through the online application process. However, if you still have questions or concerns, please do

not hesitate to contact electric service request intake desk: (206) 233-APPS or (206) 233-2777.

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