step confidently into the new world of work

Copyright © 2019 ADP, LLC. Proprietary and Confidential.Copyright © 2019 ADP, LLC. Proprietary and Confidential.

Step Confidently into the New World of Work

September 24, 2019Dr. Susan HanoldVice President Strategic Advisory Services

Copyright © 2019 ADP, LLC. Proprietary and Confidential.

Susan Hanold, Ph.D.ADP, LLCVP, Strategic Advisory [email protected]: @SusanHanold

• 20+ years of results experience as an executive coach and organization development expert working with corporations to help them develop their talent strategy

• Developed Coaching Model for Management Development Program at Pizza Hut (PepsiCo); Change Management Consulting Leader at Accenture

• Ph.D. Leadership Development from Texas A&M University

o Award: Nominated as Top 300+ Women in HR Technology You Should Follow and Support (www.recruitingdaily.com)

o Award: 2019 Readership Award by Training Industry

• Upcoming Speaking Engagements:o HackingHR Austin Chapter 10/23 “Talent Trends”o CHRO Evanta Leadership Summit on 11/20 in D.C. on “The Candidate

Experience in the New World of Work”

Dr. Susan HanoldVP, Strategic Advisory Services

mailto:[email protected]


Strategic Advisory Services

V A L U E - A D D E D I N S I G H T S F R O M I N D U S T R Y E X P E R T S

Leading Practices

InsightsAdvise

Strategic AdvisoryServices

Compliance and regulatory affairs

HR strategy and management

Talent strategy

Workforce management strategy

Global payroll and service delivery

Change management and communications


ADP National Employment Report

Footer in sentence case 4


ADP Workforce Vitality Report – 2nd Quarter 2019

Copyright © 2019 ADP, LLC.

Survey

• What defines a trend for you as an HR professional?

• What sources do you use to seek out trends?


Discussion

• What is a trend?

• What is the difference between a trend and a fad?

• Why are trends important?


Sources of Trends by HR Professionals


Headlines

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HR technology is transforming compensation

Automation in HR is key to digital transformation

Using blockchain to enhance the efficiency of HR management

Upskilling HR teams to handle people analytics

Digital HR can transform onboarding

A.I. start-ups are reshaping the workforce

Engaging a multigenerational workforce

Using machine learning for a happier workforce

Employers look outside the traditional labor force for workers

Copyright © 2019 ADP, LLC. Copyright © 2018 ADP, LLC. Proprietary and Confidential.

Flexibility

Development

&

Experiences

Purpose &

Culture

Coaching,

Mentoring &

Recognition

Diversity,

Inclusion &

Equity

Wellbeing &

Financial

Wellness

Employee Expectations are GROWING

Copyright © 2019 ADP, LLC. Copyright © 2018 ADP, LLC. Proprietary and Confidential.

How Work Gets Done is CHANGING

Contingent

Workforce

Dynamic

Teams

Always

On

Managers

& Leaders

Consumer

Tools

Copyright © 2019 ADP, LLC.12

Trends and Statistics

Estimated cost for replacing mid-level employees ranges between 21% of an employee’s annual salary and up to 216% for seniors or executives.

Workers in more diverse organizations are 45% more likely to report a growing market share and 70% saw business expand into a new market.

Millennials change jobs 6.3 times from ages 18 to 25.

Who you hire and how you handle them have a critical impact on your organization’s well-being.

21% 45% 6.3 times

Americanprogress.org HBR Georgetown


Engagement – Ask the right people


Focus on Retention - Engagement & ADP StandoutNo longer a nice-to-have. The business is looking at HR to solve it.

A $50k annual salary employee costs $15k - $25k to replace.2

Teams who have the chance to use their strengths every day excel.3

UNITED STATES

17%

CANADA

17%

INDIA

22%

CHINA

6%

UNITEDKINGDOM

16%

In the United States, only 17% of employees are Fully Engaged. The rest are simply

“Coming to Work.”1

30–50% 150% 400%

of annual salary for high-

turnover, low-paying positions

of annual salary for mid-range

positions

of annual salary for higher

paying positions

Costs of Employee Turnover

LESS MORE

17%

21%

10%

3020100-10-20-30-40-50-60-70

-70%

- 41%

- 24%

Safety Incidents

Absenteeism

Turnover

Profitability

Productivity

Customer Satisfaction

1.8 MILLION EMPLOYEES

230 ORGANIZATIONS

49 INDUSTRIES

73 COUNTRIES

Engagement is really low. Turnover is expensive. Engagement drives performance.


The Talent Reality

15

• Are you having to overfill for certain positions due to turnover?

• Are you conducting proper candidate screening?

• Are you leveraging social media to attract passive candidates?

• Are you considering boomerang recruiting –bringing back the stars who you let get away?

• Are you leveraging Micro-internships to fill your talent pipeline?

• Are you looking to simplify your hiring processes?

• Are you looking to hire non traditionalcandidates?


What impact can Gen Z make in your workforce?

• Kellogg Co. hired what it calls “inspiring Gen Z leaders” ages 12 to 17 to design its newest Kashi cereal.

• McCormick & Co. has a new marketing program called Imagine that “directly links our food, flavor and products with our sustainability efforts.

• Ulta Beauty Inc sells a vegan and cruelty-free line aimed at “Gen Z beauty enthusiasts.”


Here Come the Bots


The Skills Of The Future Are Now Clear: And Despite What You Think, They’re Not Technical

Even the jobs of “data scientists” are

becoming more hybrid, as research by

Burning-Glass shows.

Highly-paid data scientists are now expected

to understand how to interpret data, consult

with their internal clients, and communicate

their ideas in a compelling and business-

relevant way.

by joshbersin · Published September 8, 2019

https://www.ibm.com/downloads/cas/EPYMNBJA

https://joshbersin.com/author/joshbersin/


Develop a leaders’ future perspective


As Your Prepare for Future of Work: Expect the Unexpected

The Expected

• Digital Disruption of HR will continue

• Workforce is FTE’s + Gig workers• Data Analytics is critical to HR• Pace of change has never been

this fast & will never be this slowagain

The Unexpected

• By becoming more digital, HR becomes more human

• Humans + Gigs + Robots = Blended workforce

• Z-shaped skills will grow inimportance

• The end of Linear…Skills, Career, Jobs


Evolution of Pay

http://adp.com/evolutionofpay

http://adp.com/evolutionofpay


Evolving | The Future of Pay

Flexibility

Employment Arrangements

Effortless for employers

and their workers

Access

Multiple Pay Methods

Earned pay available when

workers want it

Engagement

Financial Planning Tools

Worker financial wellness

and retention


ORGANIZE

Organize, vet and track all your

freelancers logically in dynamic

Labor Clouds

MANAGE

Manage all your freelancer

workflows... from one

dashboard

PAY

Pay your freelancers

conveniently and on your

terms.

Organize, Manage and Pay Freelancers


Thank you.

Questions?

step confidently into the new world of work

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