stephanie.ward06@yahoo.com | (203) 923-6733316 Parkway Drive, Stratford, CT 06614

Stephanie Sprouse WardObjective: Combine top tier client service mentality with ability to grow a dynamic team, everyone prospers.

Skills:Leadership, Mentoring, Organization, Patient Experience, Project Management, Process Improvement, HumanResources, Accounting, Budgeting, Facilities, Design & Installation, Business Development

Computer Systems: MS Word, Excel, PowerPoint, Allscripts, MAS 90, MS Project, InDesign, Peachtree, QuickBooks, Kronos, Athena,CernerCertifications: LEAN-SixSigma White Belt & Blue Belt, 2015; Harvard Manage Mentor Leadership & Difficult Situations certificate2016Honors: Outstanding Service award, Western Connecticut Medical Group, January 2016; Cerner Design team representative 2016Education: Sweet Briar College (VA) B.A.

Experience:Danbury Hospital/Western Connecticut Medical Group Danbury, CT January, 2014-presentClerical Coordinator B (Clerical/Administrative Manager)!Led and developed staff in sub-specialty office; developed and implemented new Customer Service Standards, provided visionand leadership to team. !Covered Clinical Manager and Practice Administrator as needed. !Incorporated LEAN/Six Sigma elements to improve team capacity and patient experience.!Monitored/approved vacation and overtime, hiring/firing, discipline, yearly reviews, budget, P&L.!Ramped office into newly developed Patient Portal. Achieved 2nd highest percentage organization-wide for portal signups andcommunication with patients.!Facility renovation in 3 phases whilst ocupying space and merging of departments & staff for efficiency.

Soundview Medical Associates (SMA) Norwalk, CT October, 2009 – October, 2013Scheduling/Administrative Manager

• Led, developed & retained staff of up to 35 employees in multiple areas including charts, scanning, front desk, procedure and appointmentscheduling and checkout.

• Integrated two new MD practices into SMA including coordinating transfer of all patient records into the new practice as well as training& staffing for the new satellite office.

• Coordinated standardization policies/procedures for satellite offices.• Created scheduling system to simplify and ensure proper coverage• Managed all “on-call” schedules for cardiac, endocrine, internal medicine, nephrology, gastroenterology departments monthly/quarterly.• Interviewed, hired & trained staff, monitored/approved vacation & overtime.• Implemented cross-training regime amongst 5 teams to allow for leaner staffing, more accessible staff and patient contact for problem

resolution.• Managed online Patient Portal• Trained administrative staff on 2 consecutive new software programs.• Transitioned teams into new electronic health records system.• Achieved cost savings greater than my own salary in Medicare stimulus money.• Organized, maintained and re-billed listings of previously unbilled office visits to capture all billable charges.• Rolled out new appointment reminder calling system resulting in significant drop in missed patient appointments.

Published Work: PQRS: So Much Easier than You Think, January 2012, Volume 61, No. 1, Group Practice Journal, a publication of theAmerican Medical Group. This article highlights the office’s journey through the PQRS process, from paper to electronic encounters.Honors: Received new software “Super-user” to bring together scheduling, billing, and clinical aspects of office. Received patient and doctornominated “Star Award” for superior performance.

De Clercq Office Group (dog.) Rowayton, CT June, 2005-June, 2009A world class, sustainable office furniture business grossing $12M and representing over 200 furniture lines.Project/Account Manager

• Managed significant and large scale projects grossing over $10M as well as smaller projects as needed including senior design liaison fora $4M project.

• Liaison between client, factories, and installer to ensure turnkey results for client.• Led highly specialized team of 4 people to produce fast and accurate output, accommodate quick changes to scope and plan.

(Stephanie Ward, 2016 cont’d)• Specified and managed orders of all sizes and worked with each factory to ensure perfect finished product.• Ensured 100% client retention rate, 100% client day 2 order rate. Business avg. appx. $2- 3 M per yr for sales/account management.

Delivery to client on time and under budget.• Maintained high client relationships which included attending and assisting relocation efforts not within furniture “scope” to ensure other

vendor’s activities would not disrupt our client’s (and our product) timelines.

Robert Orr & Associates, LLC. New Haven, CT February 2004 – June, 2005An architectural and town-planning firm whose work includes commercial and residential development.Controller

• Managed a lead staff of eight.• Developed fluid tracking system to ensure profitability per job, resulting in improved profits.• Transitioned company into Fastrack scheduling system for visual mapping to all employees on a weekly basis.• Developed weekly and monthly reporting system for P & L, forecasting, and monthly invoicing figures.• Restructured human resources department, resulting in savings of approximately $6,000/year.• Assisted the owner in developing corporate standards for promotional literature, resulting in first ever bid awarded from out of state

Request For Quotation.• Wrote National Park Service submission for Historic Renovation tax credit worth approximately $50,000/year in tax savings, for building

renovated and occupied by ROA.

Honor: Awarded an Associate position in recognition of leadership, self-motivation, problem solving, efficiency and effectiveness.

Evans Cabinet Corporation Dublin, GA August 2001-April 2003ControllerPrivately held manufacturer of custom cabinetry company

• Reported directly to President/COO, Board of Directors and owner.• Managed a team of five managers. • Developed an in-house accounting team resulting in savings of approximately one manager’s salary by eliminating out-source expense.• Instituted Human Resources Department wholly. Transitioned non-compliant $6 million profit sharing plan into 401K plan with

individualized accounts, with an 85% participation rate amongst eligible employees.• Implemented quarterly bonus plan, increasing productivity 15% per year.• Assisted implementation of “Golden Broom” award for clean areas, resulting in decrease in Workman’s Comp Insurance discount of

approximately 3% from premium.• Enrolled and registered plant with state Drug Free Workplace program realizing savings of 7% from Workman’s Comp premium.• Developed labor distribution tracking mechanism, which decreased “redo, no charge” product by 50% in first year as a direct result.

Wrote first• Shortened average pay cycle 33%. Decreased receivables over 90 days by 65%.• Negotiated discounts for prompt payment with key vendors resulting in savings of approximately $200,000/year.• Set up project tracking system allowing orders booked to completion view in real-time as well as pinpointing account profitability, unit

cost, sales performance.• Assisted implementation of raw material check-in procedure resulting in quality control on raw materials drop in cost by 50%.

Washington Workplace Arlington, VA May 1996-October 2001Privately held commercial furniture dealer with in-house design and space planningProject/Account Manager

• Promoted from Showroom Manager after 2-years.• Sole point of contact for three medical and educational accounts grossing $2.4 million in sales per year• Planned, designed, sold and installed new commercial furniture for client’s kidney dialysis facilities, at their rate of growth

(approximately 3 new facilities per month nationally), as well as individual classrooms, patient areas and administrative spaces as needed. Atclient request, became part of their strategic planning processes.

• Grew account from $0 to $2.4 million, improving upon projected margin by 50% in first year. Delivered on time and under budget 100%of the time.

• Developed 12 regional design standards for pre-approval in corporate office. To ensure turnkey results for client, I gained prior approvalfor regional designs with architects.

• Provided space-planning services to client free of charge to ensure proper “fit and finish”. Worked by hand to scale or via CAD programas time permitted.

• Developed installation procedure ensuring delivery and installation of each facility in one day, meaning less upheaval for client wasguaranteed. company average of 2%. Personally oversaw installation when possible, traveling approximately 50% of each month.

• Maintained A/R for above clients, which equaled approximately 15% of corporate sales volume, and approximately 20% of profits.

Personal: I play a long game. I have friends, clients, bosses that I am still close to 20 years or more on. I grew up here (Fairfield) and believein making the kind of choices that mean that you can still show your face years in the future without regret or excuses. I hold myselfaccountable and expect my staff to be as well. I love being back in Connecticut, and view my time away from here as an extra bit of polishand exposure that sets me apart. I am a happily married mom to a teenaged son, have been mom to a rescued greyhound, cat, and raccoon. Iam an organic cook on the weekends, and enjoy gardening, reading and writing very much.