Stephanie N. Carney1551 Cloverdale Circle Marietta, GA 30067

(706)346-5183 | StephCarney@live.com

Professional Summary

I am highly experienced in professional customer service, sales, leadership, administration, and technology. I have a full working knowledge of all Microsoft Office applications and Operating Systems. I am a skilled communicator, organized, and detail orientated with the ability to prioritize and delegate tasks effectively.

Work History

The Home Depot 2012-Current-Home Depot Resolutions Expeditor

Provide a positive experience to customers who have experienced issues with their online order Make reasonable procedure exceptions to accommodate unusual customer requests Consistently exceeded corporate expectations for customer satisfaction and daily/monthly goals Develop effective relationships with all consumers, call center departments, service providers, and

Consumers through clear communication

-Home Decorators Collection-Parts Coordinator

Collaborate with customers and vendors to determine availability of damaged parts Provide support services by working credit holds, direct ship, vendor relations, and resolutions Provide reporting on trends with damaged products, vendor responses, and additional data to help

streamline parts processes for Home Decorators Collection

-Your “other” Warehouse (YOW) - Customer Account Representative-Specialty Channels

Provide reporting and statistical data on product damages and defects Address and resolve order issues, research lost orders, shorts and incorrect shipments Enter purchase orders, track packages, check availability of product, and answer product questions

for World Imports Wholesalers and Home Depot Stores about specialty products

-Training Mentee

Designed Curriculum and a new CSR manual for the Home Decorators Collection line of business Worked closely with existing Training Specialists and Floor Support to develop skills to further

educate new and existing employees of The Home Depot and Home Decorators Collection Developed product knowledge and desk drops for Home Depot policy and procedure changes

Pier 1 Imports 2009-2012Assistant Store Manager- Rome/Sandy Springs, Georgia

Maximized sales by over $750,000 in 18 months by implementing an innovative and successful training program where I coached my staff on creating a positive customer experience by engaging the customer and demonstrating products effectively

Responsible for execution of support and administrative functions including hiring and training

Supervised and scheduled a staff of 12-18 associates and Sales Leadership Team members Implemented and supervised all product changes and floor moves, including creating the store map

for seasonal promotions

CCH Small Firm Services (Through Kelly Services) 2007-2010Level 3 Customer Service and Level 1 Technical Support Representative

Provide technical support for installations, program discrepancies, software configuration, setup, connectivity, and functionality on two separate tax preparation software’s

Barnsley Gardens Resort 2004-2007

Performed book keeping of guests accounts electronically and manually and Reserved room, activities, transportation, and dining for resort guests

Maintained the online booking systems through Small Luxury Resorts Trust Voyager and Resort Gift Certificates through a Microsoft Access database

Assisted in development and implementation of access to facilitate online booking systems Trained new reservations and front desk agents and supervised a staff of 7-20 Agents and bell staff to

increase guest satisfaction, efficiency of customer registration, and guest services

Skills Profile

Strong aptitude for learning new systems, programs, and concepts Conceptualize innovative and creative solutions to efficiently solve problems and concerns Coordination of scheduling associate activities and meetings Ability to provide analytical reporting results from feedback and testing Ability to build and lead a successful team via active coaching, positive feedback, and associate

development

Communication skills Organization and planning skills Problem analysis and resolution Decision-making and judgment Type 64 WPM with 95% accuracy

Confidentiality Team work Critical thinking Conflict resolution Adaptability

Achievements

Top Performer HDC-October 2013, YOW December 2014 Homer Awards-6 Total for Living our Values and Exceptional Customer Service Consistently exceeds corporate targets for customer satisfaction

Education

Herzing University OnlineBachelor of Science in Business Management (Expected Graduation December 2017)