Stephen ParryA Resilience and Information Technology professional; with over 6 years of Continuity, Risk, Resilience and Security experience and over 20 years of IT experience, system administration and team leadership/mentoring.

Personal Contact: +61 (0)402 833 330 Location: Brisbanestephenparry@hotmail.com QLD, Australia

Qualifications Business Continuity Institute Certification (CBCI – BCI UK/AUS) ETA May 2016Aug 2000 to PCI Internal Security Assessor (held 2 years) 2014 – 2016Present Leadership Development – Integro 2015

Design & Manage Emergency Management Exercises Certified2 Business Continuity and 10 IT Certifications AchievedMicrosoft Certified Professional Status: Active

Professional Career

Aug 2006 to Virgin Australia Airlines Pty Ltd – Brisbane, AustraliaMarch 2016 Virgin Australia is an award winning, rapidly growing Australian airline whose success over the first

decade was phenomenal. They currently operate a fleet of modern aircraft including Boeing 737, Airbus A330, Embraer E190 E-Jet and more. They also operate B777-300ER aircraft across their international routes which cover many destinations via their codeshare partnerships, Etihad, Singapore Airlines and Air New Zealand.

2013 to IT Security, Risk & Resilience ManagerMarch 2016 Risk: in addition to previous role…

Risk Management – Divisional training of risk assessment techniques across IT and its outsource partners.Resilience:Divisional Emergency Response Plan (DERP) – Develop and maintain IT Divisional Plan.DERP Exercises – Develop, maintain and exercise IT division and core team in Emergency Response Plan.Contingency Planning – Develop appropriate plans to protect from potential outcomes i.e. G20Audit: in addition to previous role…Privacy Compliance – Manage and report on Privacy Law compliance to Legal/Guest Relations

divisions.Security:PCI Compliance – Perform annual PCI audits as qualified ISA (2 years) to PCI Data Security Standard.Vendor Security Assessments (VSAs) – Perform VSAs on potential new suppliers to highlight security

risks.

Aug 2011 to IT Audit & Risk Manager2013 Risk:

Risk Management – Assessment/Treatment of risks within IT and delivery of mitigation strategies.Business Continuity – Implement business continuity framework and plans to protect critical IT operations.Disaster Recovery – Develop recovery strategies to provide sustainable increase in IT operational stability.Audit:PCI Compliance – Manage and report on PCI compliance to internal and external stakeholders.SPAM Compliance – Manage and report on SPAM compliance to external governing body, ACMA.Audit Compliance – Manage and report on audit compliance to Internal Audit, IATA & CASA.

Aug 2010 to IT Business Continuity AdvisorAug 2011 Successfully develop and implement a full business continuity program and team.

Develop and implement a tailored business continuity framework, policy and strategy.Identify all critical business functions & processes within IT and conduct Business Impact Analysis on each.Develop and test Business Continuity Plans for all critical functions and processes.Develop and test Recovery Plans and Disaster Recovery Plans for all critical IT systems.Develop and implement a full annual testing plan for all critical DRP’s and BCP’s.Develop Crisis Management Plans and perform risk & threat management.Create and generate monthly reporting of business continuity (team performance & incident

reporting).

Feb 2009 to UNIX & Facilities Services Team LeadJuly 2010 Responsibilities and accountabilities as previous role, team of professionals increased to 7 reports.

Roles and functions within team now UNIX based rather than application based as previous role.Team now consists of 2 SAN engineers, 2 Web service administrators and 3 UNIX administrators.

Stephen ParryA Resilience and Information Technology professional; with over 6 years of Continuity, Risk, Resilience and Security experience and over 20 years of IT experience, system administration and team leadership/mentoring.

Drive forward the new company IT structure with maximum efficiency.Merge three existing separate teams and move forward as one.Develop strategy for cross leveraging knowledge from team members to provide redundancy.

Oct 2007 to IT Systems Team LeadFeb 2009 Lead team of technical IT professionals, responsible for team of 6 direct reports.

Mentor and develop skills for team members & drive team achievement on service delivery targets.Foster a working environment, encouraging the Virgin spirit, "out of the box ideas" and fun.Build and maintain effective relationships within and across all IT teams.Foster a continuous improvement mind set to achieve the improvement of technologies and

processes. Develop stable and scalable architecture & service models for key IT technical areas.Develop and enhance IT Operations support processes.Develop and manage system availability to agreed SLA's.Manage IT Systems external vendor relationships, vendor selection, contract negotiation & SLA's.Deliver 24x7 mission critical systems & services and manage complex UNIX & Microsoft implementations.

Feb 2007 to Wintel/UNIX Infrastructure EngineerOct 2007 Design, implement and deploy Virgin Blue’s enterprise data integrity solution.

Install and configure hardware and software for data integrity solution (NetBackup estate).Performance tune NetBackup infrastructure to provide scalable solution considering future growth.Implement upgrade path for software life cycle from 5.0 to 6.0, then 6.5 (6.5.4).Create and maintain new & existing virtual machines through use of VM Ware software.Provide all relevant documentation for all areas to help maintain the sharing of knowledge.Provide problem management and resolution within tight time constraints.

Sep 2006 to UNIX System Administrator Contractor (BlueRes Project)Feb 2007 Creation of installation documents for use with team members.

Analyse hardware and software prior to delivery to business units.Test scripts and reservation system software prior to full deployment.Ensure successful backups of previous versions of software.Ensure integrity of data within relevant databases.Develop Strategy planning for full deployment into the business adhering to time constraints.Provide performance analysis of latest version of reservation system.Report errors, performance issues and project progress to major stakeholders.Provide full documentation of scripts and procedures.Resolution of errors and issues were possible.Provide constant functionality of all systems and applications.

Jul 2003 to CSC Ltd – Warton/Preston, United KingdomMay 2006 CSC, a major IT outsourcing and services company founded in 1959 with currently around 95,000

employees worldwide covering over 70 countries. CSC remains one of the top four leaders in its area around the globe today.

UNIX System AdministratorManage backups & restores and monitoring, maintaining integrity of client and system data.Deliver responsibility for TSM environment and maintenance of functionality.Provide documentation of environment and in-house training for other members of team.Investigate and diagnose faults and implement corrective actions and future solutions.2nd/3rd line technical problem ownership through to resolution.Resolve and close fault reports/incident logs and record actions.Provide system administration, management and housekeeping.Develop and compliance to, local procedures, checklists and guidelines.Produce statistical technical information regarding utilisation, availability and fault rectification.Produce documentation for solutions and procedures.Ensure relevant processes & procedures are adhered to and review and improve existing processes.Implement scripts where appropriate and improve previous scripts where possible.

Oct 2000 to MCL Software Ltd – Southport, United KingdomJun 2003 MCL was established in 1971, its primary function to create fraud prevention software for use in the

banking and financial sector, this includes the highly successful 'Hunter' system which has prevented millions of pounds of fraud loss throughout the UK.

3rd Level Installation/Support EngineerProvide Level 3 support in resolving server/client issues, either directly on site or via telephone.Configure & implement systems for operational users to strict time restraints whilst maintaining proficiency.Provide in-depth knowledge of in-house software currently used in almost all British financial institutions.

Stephen ParryA Resilience and Information Technology professional; with over 6 years of Continuity, Risk, Resilience and Security experience and over 20 years of IT experience, system administration and team leadership/mentoring.

Contribute in coordinating server projects to generate business solutions for customer requirements.Provide significant knowledge & understanding of departmental LAN, WAN, & internet configurations.Provide significant knowledge & understanding of Microsoft and SCO Unix operating systems.Installation Team Lead position held for company’s first International deployment at Egg – France.

Dec 1996 to PC World (DSG Ltd) – Liverpool, United KingdomSep 2000 PC World is one of the UK’s largest retail outlets for the distribution of computer systems. It is the

main computing body of the DSG International PLC group. The group trades through over 1400 stores, spanning 14 countries.

Senior TechnicianManage and provide technical support and training for over 50 staff.Configure, install and upgrade customer’s machines as well as providing telephone support.Develop sound knowledge of implementation strategies & co-ordinate projects for new technologies.Bench test new products & provide solutions or alternatives if conflicts or incompatibilities were

detected.Develop processes & procedures for problem solving/analysis to provide excellent customer service.Provide generation of revenue and departmental budget.

Oct 1993 to Business to Business – Liverpool/Manchester, United KingdomDec 1996 Business to Business was initially created to act as a service provider to Makro stores. This expanded

into the company having a department, located in each of over 27 stores nationwide.

Sep 1995 to Technical Support Assistant – Head Office, ManchesterDec 1996 Provide remote system support for 27 stores whilst also providing technical expertise for employees at H/O.

Consulted upon to program systems to cope with the company’s growing needs.Bench test new products and provide proactive solutions to problems encountered companywide.

Oct 1993 to Specialist Product Advisor – Store, LiverpoolAug 1995 Provide general help and information with regards to PC’s and how they are operated.

Managed store in absence of manager for 6 months, supervising and training 5 other members of staff.Responsible for sales targets, ‘online’ technical help, staff training and problem solving and analysis.

Other Previous Experience1993 to 1993 Otis Elevators PLC I & S Department Analyst1992 to 1993 Alpha Training LTD Computer Programming Trainee1989 to 1992 Crease’s Music Centre Musical Instrument Dept. Manager1988 to 1989 Maxwell, Entwistle & Byrne Solicitors Accounts Clerk

Interests and Activities

Social: Eating out & drinking in new relaxing atmospheres. Travel: Travel to places of interest worldwide.Gym: I attend the gym regularly to stay healthy. Reading: I read science fiction and horror books.

References: References are available from all of my previous employers.Please email me or phone me to request contact details for references.