steps acme truck business continuity
TRANSCRIPT
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BUSINESSBUSINESS
CONTINUITYCONTINUITY
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MISSION STATEMENTWe the ACME team are committed
to providing efficient andeconomical transportation
services in a safe, timely, andcourteous manner-
around the clock!
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Service Points
Acme also has offices in
Bakersfield, CA and Vernal, UT!
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Truck InventoryLALA TXTX Other TOTALOther TOTAL
Pick upsPick ups 209209 115115 99 333333
One tonOne ton 109109 8989 1414 212212MinifloatMinifloat 153153 177177 5050 380380
Single AxleSingle Axle 4747 1313 77 6767
Tandem AxleTandem Axle 345345 369369 3434 748748
OtherOther 99 66 11 1616
TOTALTOTAL 872872 769769 115115 1,7561,756
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Acme started in 1960.We are currently averaging
6,075 shipments per week, with over 70 offices
based in 8 states, serving the U. S. & Canada!
0
20000
40000
60000
80000
100000
120000
140000
160000
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3
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8
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8
7
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9
0
9
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9
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9
0
0
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Acme Safety Team
5 driver qualification specialists
5 driver safety instructors / truck inspectors
4 DOT compliance specialists 7 loading supervisors / truck inspectors
5 safety / risk managers
Plus over 70 terminal managers
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Haul/Claim Ratio
1998
1999
2000
2001 2002
2003
2004
400
500
600
700 1998
1999
2000
2001
2002
2003
2004
Year Ratio
1998 487
1999 550
2000 612
2001 552
2002 536
2003 630
2004 587
Haul/Claim Ratio
Number of trips
divided by number ofchargeable accidents
Safety Statistics
DOT Accident Ratio
1998
19992000
2001 2002 2003
2004
0
0.5
1
1.5 1998
1999
2000
2001
2002
2003
2004
Year Ratio
1998 1.36
1999 0.86
2000 0.93
2001 1.01
2002 1.08
2003 0.98
2004 1.29
DOT Accident Ratio
DOT Recordable
accidents per million
miles traveled.
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TRIR
1998
1999
2000
20012002
2003 2004
1.00
1.50
2.00
2.50
3.00
3.50
4.00
4.50
5.00
5.50
6.00
1998
1999
2000
2001
2002
2003
2004
Year Ratio
1998 5.54
1999 4.232000 3.90
2001 2.89
2002 2.61
2003 2.83
2004 2.62
OSHA Total
Recordable Incident
Rate of worker safety.
TRIR
Safety Statistics
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Potential risks that impactPotential risks that impact
Business ContinuityBusiness Continuity
Fire
Theft
Vandalism
Flooding
Hurricane
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Pre-Katrina Hurricane PlanPre-Katrina Hurricane Plan
Scope: 6 persons for up to 3 days
Harden corporate office with back upgenerator power and fire suppression
system Daily and weekly back up tapes for
computers stored off site
SunGuard policy for last 5 years; responsetime less than 48 hours
Designated meeting place at Houston
office
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K
A
TR
I
N
A
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Acme Truckcorporate office
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Effects of storm surge
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What We Did RightWhat We Did Right
Had a business continuity plan
Closed out the billing and sent payroll by Fedex
Take computer back up tapes with us
SunGuard policy for previous 5 years (testedannually)
Start up servers in Philadelphia on a timely basis(about 40 hours)
Evacuate!!! Kept invoices (over 6,000 a week) and payroll
(1,500 drivers) current during the ongoing weeks.
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Unpleasant SurprisesUnpleasant Surprises
Only half of corporate office peopleavailable
People spread out between Lafayette,Houston, Dallas
Shortage of hotels
Lack of cell phone communication Computer security so tight that it took
up to 6 days to open network
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Unpleasant SurprisesUnpleasant Surprises
Displaced for 3 weeks
Postal service problems with brokerageinvoices (20% of sales)
Postal service problems with cash collections
Vendors unavailable such as
forms/paperwork and drug screening
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SolutionsSolutions
Multiple vendors for critical services
Bank payment processing center for cash
receipts Truck stop scanning for brokerage
New data center
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Multiple VendorsMultiple Vendors
Drug screening now have 3 vendors thatare used continuously on a regional basis
Forms added a new vendor in Houston
who has all critical supplies establishedand be ordered from on a quarterly basis
Cell phones Blackberry devices have an
Austin area code allowing them to be usedas cell phones even if Gulf Coast areacodes are jammed
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Cash ReceiptsCash Receipts
Acmes bank, AmSouth, has a longestablished payment processing center in
Nashville, TN using state of the artequipment
Corporate office has daily access to payment
data and images of all mailed materials
The end result is better cash flow than whenpayment was mailed to Harvey pre-Katrina
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ScanningScanning
Individual Acme truckers canuse truck stop scanning for asmall fee
Brokerage carriers are able touse truck stop scanning
Also, we can send customers
invoices by fax or email
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New Data CenterNew Data Center
This is the solution for many of ourunpleasant surprises
Located in Austin, Texas
Holds complete duplicate of all currentservers (mirror site)
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New Data CenterNew Data Center
Will have small permanent IT staff
As an evacuation site, it has 8 large emptyoffices (room for 10 desks each) fordisplaced employees
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Mirror SiteMirror Site
All services are duplicated: Dispatch, Rating,Billing, Acme Web, email, Blackberry, documentimaging
Data is backed up every minute from Harvey toAustin (except imaging which will be done daily)
This huge project was completed in 8 months.
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Mirror SiteMirror Site
Estimated downtime for an unexpectedemergency is less than 2 hours
When IT functions are rolled over to Austin,the link for terminals automatically follows(minimizing security and network problems)
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InvestmentInvestment
Initial Costs Computer Hardware
$270,000
Computer Software $250,000
Property upgrade $150,000
Phone/Wiring $65,000
Total Initial Investment $735,000
Monthly Cost Property
$8,000
Communications $2,800
Taxes $2,000
Utilities $2,000
Total Monthly Cost $14,800
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Evacuation SiteEvacuation Site
Available for any terminal or office
Can house entire corporate office staff
Large phone system in place Pre-wired for additional computers and
phones
Numerous hotels / restaurants within 5 miles
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Distance to AustinDistance to Austin
220 miles from Corpus Christi
170 miles from Houston
310 miles from Lake Charles
380 miles from Lafayette
515 miles from Harvey
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Chapter 4-10 Contingency Plan for
Emergency Situations
In the event of a hurricane, the following protocolwill apply for the corporate or Logistics office:
1.when a hurricane is 72 hours away and the
office has a least 10% threat zone, then theAdvance Team will evacuate to the Austin datacenter,
2.when category 2 is 48 hours away and the office
has a least 25% threat zone, then ALL personnelshould evacuate to Austin,
3.when category 3 or higher is 48 hours away andthe office has a least 15% threat zone, then ALL
personnel should evacuate to Austin
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One hotel room will be provided by Acmefor each displaced manager and staff coming toAustin to work. The room will be directly billed toAcme.
For those that decide not to go to Austin,they must contact their manager by phone or
email every 3 days for a status report.
Other considerations
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Information Technology Manager shouldhave a message posted to intranet and public
web site with instructions and updates.
Information Technology Manager shouldpost a voice mail message with toll free accessproviding instructions and updates.
Other considerations
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Thank you for thisThank you for this
opportunityopportunity