stetson university internal communication surveysurvey fast facts Øemails with a survey link were...
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StetsonUniversityInternalCommunicationSurvey
May2018
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SurveyFastFacts
ØEmailswithasurveylinkweresenttoFacultyandStaffinDeLand andCelebrationfromFeb.9toMarch9,2018.
Ø135Facultymembersresponded,outof367,or36.8percent.
Ø236Staffmembersresponded,outof610,or38.7percent.
Overall,371employeesresponded=38percentresponserate.
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WhoTooktheSurvey?Faculty– 135responses
• 71inCollegeofArts&Sciences• 17inSchoolofBusinessAdministration• 12inSchoolofMusic
• 39wereTenured• 26onTenuretrack• 23Visiting
• 59workedatStetsonfor0-5years• 22for21ormoreyears• 15for11-20years
Staff– 236responses
• 36inAcademicDepartments,Provost’sOffice,etc.
• 34inCampusLifeandStudentSuccess• 29inAthletics• 16inAlumniandDevelopment
• 126wereSalaried;63Hourly
• 172wereFull-time;15Part-Time
• 121workedatStetsonfor0-5years• 27for11-20years• 26for6-10years
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2.4%4.2%
1.2%
7.8%9.6%
4.2%
11.1%
14.5%
4.2%4.8%
10.5%7.2%
30.1%28.3%
17.2%
34.9%
25.6%
44.9%
8.7%7.2%
21.1%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
TheUniversitydoesagoodjobofcommunicatingwhatishappeningatthe
institution.
TheUniversitydoesagoodjobofcommunicatingaboutchangesordecisionsthat
affectemployees.
Iamabletocontactseniormanagement/facultyasneeded.
StronglyDisagree Disagree Somewhatdisagree NeitherAgreenorDisagree SomewhatAgree Agree StronglyAgree
43.6%
32.8%
66%
Q3- Towhatextentdoyouagreeordisagreewiththefollowingstatements:(%ofFacultyandStaffwhochoseeachoption)
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2.4% 2.7%4.5%5.4%
8.4%10.5%
13.0% 12.7%14.5%
8.7%10.5%
8.4%
25.6%23.2%
24.7%
32.5%34.3%
27.7%
12.3%
8.1%9.6%
0%
5%
10%
15%
20%
25%
30%
35%
40%
TheinformationthatIneedtodomyjobiseasilyavailabletome.
IamsatisfiedwiththeinformationthatIreceivefrommanagementaboutwhatisgoingoninmy
area.
IfeelIamkeptinformedaboutmattersthataffectme.
StronglyDisagree Disagree Somewhatdisagree NeitherAgreenorDisagree SomewhatAgree Agree StronglyAgree
44.8% 42.4%
37.3%
Q3- Towhatextentdoyouagreeordisagreewiththefollowingstatements:(%ofFacultyandStaffwhochoseeachoption)
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4% 4%2% 3%
1%3%
9%
4%2% 3%
6%4%
8%6%
4% 3%
12%
3%
16%
11%
4% 4% 4% 4%
13%
18%
6%
12%14%
8%
34%
43%
53%
47%
53%
39%
5%8% 9%
7%
4%
10%
5%
2%
8% 8%
3%
13%
4%1%
10% 9%
2%
10%
2% 2% 1%3%
1%4%
0% 1% 2% 2% 1%3%
0%
10%
20%
30%
40%
50%
60%
Administrators,suchasthepresident,provostandvicepresidents
Mydean'soffice Mydepartmentchair Otherfacultymembers HumanResources StetsonUniversityCommunications
0 1 2 3 4 5 6 7 8 9 10
Mean:4.11 Mean:4.28 Mean:5.25 Mean:5.17 Mean:4.35 Mean:5.36ToolittleToomuch ToolittleToomuch ToolittleToomuch ToolittleToomuch ToolittleToomuch ToolittleToomuch
Q13- TheamountofinformationIreceivefromthesesourcesis:(%Facultywhochoseeachoption)
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6% 7% 8% 7%
3%
7%5%
8% 8%
3%
11%
5%
16%14%
7%
16%
7%
15%17%
5%
42%44%
36%35%
43%
9%7%
4%
10%12%
4%
12%
7%
3%
12%
6%8%
4% 4%
7%
1%2%
1% 2%3%
2%3%
1% 1%
6%
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Administrators,suchasthepresident,provostandvice
presidents
Directsupervisor Otherdepartmentmanagement
HumanResources StetsonUniversityCommunications
0 1 2 3 4 5 6 7 8 9 10
Mean:4.64 Mean:5.13 Mean:4.22 Mean:4.27 Mean:5.56ToolittleToomuch ToolittleToomuch ToolittleToomuchToolittleToomuch ToolittleToomuch
Q14- TheamountofinformationIreceivefromthesesourcesis:(%Staffwhochoseeachoption)
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3%5%
2% 1%
7%
14%
5%
10%
3%
7%
12%
21%
2%
7%
3% 3%
7%9%
2%5%
3%6%
8%6%
1%
6%3% 3%
9%7%
5%
13%
9% 10%12% 11%
3%
7% 6% 6% 7%
3%
9%11% 12% 11%
10%7%
14%
6%
13% 12%
7%5%
51%
22%
38%
31%
16%
13%
0%
10%
20%
30%
40%
50%
60%
DailyAnnouncementsdeliveredtoyouremail
eachmorning
Stetsonsocialmediaaccounts(Facebook,Snapchat,Twitter,Instagram,etc.)
StoriesonStetsonToday(www.stetson.edu/today)
Website(stetson.edu) Digitalscreenswithmessaginginbuildings
aroundcampus
MyStetsonmessaging
0 1 2 3 4 5 6 7 8 9 10
Q15- HowawareareyouofthesecommunicationchannelsatStetson?(%FacultyandStaffwhochoseeachoption)
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10%
31%
8%
24%
13%
20% 20%19%
34% 35% 34%31%
45%43%
71%
35%
57%
42%
56%
35%37%
0%
10%
20%
30%
40%
50%
60%
70%
80%
DailyStetsonAnnouncebulletindeliveredtoyour
emaileachmorning
Stetsonsocialmediaaccounts(Facebook,Snapchat,Twitter,Instagram,etc.)
StoriesonStetsonToday(www.stetson.edu/today)
StetsonUniversityMagazine
Website(Stetson.edu) Digitalscreenswithmessagesinbuildings
aroundcampus
MyStetsonmessaging
NotInterested NeitherInterestednordisinterested Interested
Q17- HowinterestedareyouinRECEIVINGinformationthroughthesecommunicationchannelsatStetson?
(%FacultyandStaffwhochoseeachoption)
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NoticetheTop5VITALandINTERESTINGtopicsarenotoftencoveredintheTop2preferredchannels:DailyAnnouncementsdeliveredbyemailandStetsonToday.
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12%9%
5% 7%5%
13%
4%7%
12%10% 11%
8% 7%
17%
2% 3%
9%11% 10%
7% 6%
15%
4% 2%2%5% 6% 5%
3%
10%
4%1%
23%
14%16%
14%
7%
18%
8%
3%
42%
50% 51%
58%
73%
27%
77%
83%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
StetsonAnnounceonStetsonTodayand
delivereddailyviaemailtospecifiedaudience
Stetsonsocialmedia(universityor
departmentalaccounts,Facebook,Snapchat,
Twitter,Instagram,etc.)
StetsonTodayarticles(www.stetson.edu/today)
Digitalscreenswithmessagesinbuildings
aroundcampus
MyStetsonmessaging Massemailsentdirectlytofaculty,staffor
students(commonlyknownass-lists)
EmailservicessuchasMyEmma,Constant
Contact,MailPoet,etc.
Other(pleasespecify):_________________
Daily Weekly Afewtimesamonth Monthly Afewtimesayear Never
Q18- HowoftendoyouUSEthesecommunicationchannelstodelivermessagestoothers?(%ofFacultyandStaffwhochoseeachoption)
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FacultyandStaffCommentsFacultyandstaffprovided282commentsto3open-endedquestions.
• Q7:Whattopicsnotmentionedabovewouldyouliketohavemoreinformationabout?79comments
• Q8:Whatadditionalinformationwouldhelpyouperformyourjobbetter?95comments
• Q20:PleasegiveusyoursuggestionsonimprovingStetsonInternalCommunication,oranyadditionalcommentsyouhave.108comments
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StrategicInformation 33
“Allstaffmeetingsthatdiscussmorethanjustafewofficesandtheirjobsoncampus,howabouttopicsthatarecurrenttowheretheuniversityisheadingandhowthatmayaffectourdailypositions.”
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HumanResources 26
“ThestaffneedsmoreinformationabouttheirbenefitsandotheritemsthatsupporttheiremploymentatStetson.”
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Events/Calendarsystem
22
“Onecalendarwithallevents– studentorgs,guestspeakers,holidayclosings,academicdeadlines…”
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Training 19
“Trainingonnewsoftware(ornewversionsofsoftware)oroperatingsystems.Somuchoftheworkdayiscomprisedofcomputer-basedwork,andouremployees'competencyvariesgreatly.SendingusaYouTubelinkisnotsufficienttraining.”
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Marketing 15
“Weshouldhaveabettersocialmediachannel,andscreensoncampuswithnews.Oncewehaveourownbroadcastingservices,theyshouldcreatemorecontenttoshowinourhomepage,andsocialmedia.ShortvideoswithbriefinformationwouldmakepeoplemoreawareandmoremotivatedtoknowaboutStetson.”
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FinancialInformation 12
“Financialsolvencyoftheuniversity”
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PoliciesandProcedures
12
“Policyorprocedurechangesthataffecteveryoneinapipeline- oftennevercommunicatedtostaff.”
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Ø 38wantedmore,suchas:• “Themorecommunicationthebetter.”• “Moreuseofdigitalscreensneeded.”• “Provideatextalertsystemforitemsotherthanemergencies.”
Ø22wantedless,suchas:• “Minimizeemail.”• “Wouldbenicetobeabletopersonally/specificallyselectmessagetypestobereceivedsodon’treceiveEVERYTHING.”
• “IgettoomuchinformationonthingsIdonotcareabout,whichmakesithardtofilteroutthestuffIneedtoknow.”
HowMuchCommunication?
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What’sNext?• PresentresultsatAllCampusStaffMeetingonMay16.WritestoryaboutsurveyresultsforStetsonToday.
• MeetwithDepartmentstodiscussfindings.
• IncorporatesuggestionsinMarketingDepartment,suchas:
1. Developstoriesaboutkeytopics,suchasStetson’sstrategiesandvisionforthefuture.
2. WorkwithDepartmentstoshowthemhowtodeveloptemplatesfortheirowncommunicationplansusingexistingtools.CLaSS alreadyhasaskedforthistrainingthissummer.
3. UsesurveyfindingsasaguideforanupcomingredesignofStetsonToday.
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AVerySpecialThankYouto:
• MarketingProfessorsCarolAzab,Ph.D.,andDeborahGoldring,Ph.D.,fortheirhelpwiththissurvey.
• MarketingmajorIzabelaLopesCardozo‘18forherassistancewiththeQualtrics surveysoftware.
• MBAstudentNataliaMasia forherhelpwiththesurvey,theanalysisandPowerPointpresentation.