Leadership “Laws” I Have Adopted Through the Years

• Take time to mentor others; Conversely take time to learn from other leaders and adopt the traits that best work for you

• Lean on your core values – Let that drive you through the tough decision making processes

• No shortcuts to success. Preparation, Planning, and Hard Work is best way

• Take time to build relationships. Vendors, colleagues, suppliers. It is amazing how people come back into your life. What goes around

comes around.

• A good leader is a good listener

• Be passionate about your work

• Show an interest and be curious regarding the work and needs of your employees and customers

• Celebrate Successes but get back to work with commitment that the status quo is acceptable

• Put yourself in the shoes of your customer who use your service or product

• Empower your people

• Encourage innovation, ideas, and mistakes (just remember the 3 things about mistakes)

• Be decisive. Make the difficult decisions and take care of problems and conflict quickly

• Understand the hopes and dreams of your employees and colleagues

• Do not let the things you can’t do stop you, focus on what you can do

• Realize that “doing your best” should not be acceptable rationale for not delivering results – you must be doing the right things and

doing what is required to be successful

• Treat everybody with dignity and respect

• Family first. Doubtful you will be wishing you spent more time in the office when on your deathbed

• Be optimistic

• Happiness is in the journey of life, not the destinations.

• Always work to instill a culture of better (customer focus), faster (speed is everything), and cheaper(the power of cost savings is huge in

both public and private sector)

• Do things such as recognize personal accomplishments. Example is your friend’s birthday or your employee/customer birthday

• Customer- Focus; Continuous Improvement culture; Passion