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Profile

From some 30 years experience gained across both SME’s and major technically focused multinationals I have developed a specialisation in helping organizations to improve the way they work. Growth, rightsizing, culture change, infrastructure, development of new products and services, standards compliance, employee engagement & motivation – these, and many other associated challenges, can impact the efficiency and profile of an organization, impairing its ability to succeed in meeting its goals.

I have a proven track record of analyzing complex scenarios and designing & deploying innovative solutions, tools & processes to restore effective ways of working.

And why do I describe myself as an ‘Intrapreneur’? Because Intrapreneurs are seen as highly self motivated, pro-active, action-oriented people who are comfortable with taking the initiative, within the boundaries of an organisation, in pursuit of an innovative product, service or solution.

In-tra-pre-neur (in-tre-pre-nur) n. A person within a large corporation who takes direct responsibility for turning an idea into a profitable or productive finished deliverable through assertive risk taking and innovation. [Intra (corporate) + (ENTRE)PRENEUR].

Personal Skills

Enterprising and highly self-motivated. Strong determination and an eye for detail. Capable of working as part of a team or alone. Highly organized and target focussed. Enjoys new challenges and always learning. Perseverance, even in the face of uncertainty. Visionary and willing to challenge the status quo.

Business Skills

Strong communication and stakeholder management. Diplomatic and able to lead cross-functional teams. Ability to build a professional support network. Project and Line Management. 6Sigma Green Belt. Culture and process aware. IT Literate. Web Design skills (Dreamweaver, Photoshop,

SharePoint and TeamSite).

Examples of Client Engagements & Achievements

(More detail, and more examples, available on request)

Establishment and management of Group Best Practices Forum within a major telecoms vendor. Appointed as Group Innovations champion. This led to improved employee engagement, increased internal efficiencies and documented process improvements.

Created and deployed a tactical and strategic resource forecasting process and capability planning for a 200+ Design and Implementation division. This gave senior management a consistent and formal means to establish future resource demand trends and hence determine appropriate resource dimensioning levels.

Major contributor to achieving country operational alignment to Regional and Global Company policies and directives for a major UK organisation . This ensured alignment to CMMI (Capability Maturity Model Integration) principles and resulted in increased levels of autonomy for local operations.

Within a UK mobile telecoms company established a Group KPI (Key Performance Indicator) and monthly performance monitoring process. This also mapped regional Balanced Scorecard objectives to performance objectives for individual staff. This enabled Group performance to be measured, analysed and improved.

Steve SmithSteve SmithIntrapreneur

GREENHAM, NEWBURY, steves1010@aol.com BERKSHIRE, RG19 8FA 07733 - 307413

Credentials

BSc (Hons) 2.1 (Electrical & Electronic Engineering),

C.Eng, MIET, 6Sigma certified green belt. Clean driving licence, valid passport and

excellent health.

Find me on LinkedIn:http://uk.linkedin.com/in/steves1010

Major Clients

Ericsson UK Ltd Equant Memorex TelexLancare UK LtdDowty Case Communications Ltd British Telecom National Accounts Philips Telecommunications

Examples of Client Engagements & Achievements …….cont’d.

Supported Line Management of a large department through development of employee performance evaluation process, reward and recognition scheme, competence profiling tool, employee information handbook, Problem Solving Toolbox and cheat sheet library. This led to improved support for staff and reduced their time spent searching for information and solutions.

Instigated formal benchmarking of divisional performance against comparable internal and external business units. This led to identification and adoption of ‘Best in Breed’ practices.

Driver for culture and process harmonisation for recently TUPE’d Managed Services organisation acquired from major UK mobile operator. This enabled the new managed services support unit to integrate with the parent company ways of working and hence achieve expected levels of alignment.

Establishment of a formal internal certification process, including role as assessor for candidates. This enabled benchmarking of staff against defined competence profiles and job grading levels. Result was a more consistent and structured career path for staff. Run using 6Sigma DMAIC methodology.

Company Sales support through the creation of Services Sales portfolio and local booster for add-on sales process. This raised the profile of the organisation through its increased sales contribution.

Project Management of Remote Access Support roll-out to customers. Major contributor to, and Line Management within, new Consultancy focussed Business Unit. Line Management of Network Design group.

Re-establishment of business from troubled accounts for a UK reseller. Three failed accounts subsequently brought back on line and generating orders.

Established an internal Token Ring Subject Matter Expert forum for a Local Area Network implementation company. This led to a successful £0.5m+ bid for a customer infrastructure project.

Took on management of a sales team within a small UK solution provider, doubling the team turnover within 6 months.

Revived a flagging internal Barclays National Programmes Business Unit which subsequently generated £2.5m p.a. turnover.

Established Project Management as a new revenue service within a client company. This subsequently generated £0.3k turnover in first 6 months of operation.

Role as Product Manager for design and introduction of new Slimline Terminal handset range for Philips Key Systems. This subsequently became a new design for introduction across global markets.

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