Since 2006, clients have come to Steve Dorfman for customer service strategies and to motivate, educate, engage, and develop front-line staff with interactive talks and training programs that result in:

• "Employee-owned" remarkable experiences for customers and clients; • Consistent referral business, and; • Repeat customer loyalty • … All of which translates into a strengthened culture and increased profits

Before founding Driven to Excel, Inc. … … Steve spent 11 years as a sales consultant for a luxury automaker. Yes, the car business ... not exactly a business with a reputation for impeccable customer service. So when Steve entered the business at 23 he was determined to make a positive difference by creating remarkable client experiences – His unwavering commitment to impeccable service earned Steve "Salesman of the Year" 7 years in a row, while maintaining a CSI (Customer Satisfaction Index) rating in the top 1% nationally. He worked by appointment only as repeat and referral business accounted for 70% of his sales. All of this earned Steve a very comfortable salary from his 35-hour workweek ... which proves that by subscribing to a culture of impeccability, you’re working smarter and the results of your efforts can be quite rewarding.

Speaking Topics Impeccability Discover how to create the remarkable customer experiences that generate the raving fans who are responsible for increasing your profits. Dominant Buying Motive Are you uncovering what matters most to each client? Once you learn how to “broadcast” on their “channel,” closing the deal becomes effortless. Creating The Client Experience More than your products or services, clients are buying an experience. Instead of leaving it to happenstance, why not engineer that experience? Demand Qualities Are you and your people “showing up,” for clients and prospects, the way you intend to be showing up; ... being perceived the way you intend to be perceived? “Clicking” with More Clients & Customers What has you click with certain people ... and not others? Discover how to click to build powerful relationships with (even the most difficult) clients. Leading & Selling to The 3 Emotional Hot Buttons Become an expert at making others feel smart, important and valued. Leveraging Social Media for Business Your web site has you speaking AT your clients … social media will have you speaking WITH them.

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Steve Dorfman • 202.556.3235 • www.DrivenToExcel.com • Steve@DrivenToExcel.com

© 2013 to Present • Driven To Excel, Inc. - All Rights Reserved

Raving Fans

“We were absolutely blown away! His instruction resulted in a number of tangible benefits - like higher average orders, increased reorder percentages and new training materials for our sales staff... But we also noticed ... more positive interactions with clients, improved camaraderie amongst employees and better communication between management and the sales team."

Adam Katzen Vice President – Nature City

"I've been watching Steve Dorfman and he's a thought leader in the field of relationship marketing. He's also a terrific presenter who will 'raise the roof' at your company's next convention. Steve produces results."

Bob Burg Bestselling Author

“It’s very difficult to find a message that you can deliver to both office employees & field employees at the same time and I feel that Steve delivered today. It was a great job.”

Rob Bacon CEO, John J. Kirlin

“His style is dynamic, organized, playful, and interactive and he brings a positive energy and wisdom to his presentations. Steve personifies impeccable excellence, and your managers, salespeople, leaders, and employees will walk away with specific, powerful actions to apply immediately towards their own drive to excel."

Suzi Pomerantz Executive Coach & Bestselling Author

“Steve Dorfman is dynamic, he’s intense, he’s right on target, he’s motivating and when you leave his seminars you’re ready to roll and you’re ready to treat people a whole lot differently. It’s awesome!”

Rick Bradley Bestselling Author of Quick Fit

"I highly recommend Steve as a speaker. The content was fantastic, the audience was engaged, and people want him to come back already!”

Joe Caruso President, Capital Area Franchise Association

Steve  Dorfman  

Engineering the Customer Experience