steven porter cv 24042016
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Steven Porter
Carrer Llull 398 (4-1), Barcelona, 08019
Mobile: 638572280 [email protected]
Summary
Technical account manager with strong background in service management and product support.
Versatile IT professional with good knowledge of ITIL and PRINCE2 methodology and processes.
Experience
Smartfocus September 2015 - Present
Technical Account Manager
London / Barcelona
Currently managing a client base of 40 Platinum and Gold level clients in the UK and Spanish
markets. Serve as an escalation point for technical issues, organise and provide external and internal
Product training, perform regular client business reviews and identify opportunities for up/cross
Selling.
In addition, I am also managing the support of a data analytics solution and associated infrastructure
as well as managing a project to migrate the clients from this solution to a new platform.
SmartfocusJune 2013 to September 2015
Application Support Team Leader
Barcelona
Joined as a database application support / SQL Subject Matter Expert but was quickly promoted to
the role of Team Leader managing a team of six people that was responsible for providing front and
back end support for a data analytics solution.
ColtSeptember 2010 to June 2013
Senior Managed Services Engineer
Barcelona
I was part of a small team responsible for managing 1000+ servers. Monitoring, troubleshooting
issues as well as administering regular server jobs, patching and providing server performance
reports to the customer.
Citibank - Salomon Smith BarneySeptember 2009 to September 2010
Web Certification / Registration Team Leader
Barcelona Responsible for a small team of four that maintained 3500+ internal domain names. This included ensuring that the internal domain names were registered and maintained and providing database reporting to senior management.
Citibank - Salomon Smith BarneyNovember 2006 to June 2009
Remote Desktop / Server Support
Barcelona
Provided remote desktop and server support for the investment banking arm of Citibank. This
included application, Windows client and server support of their Wall Street brokers as well as SQL
Server database server admin in a time critical and pressurised environment.
Education
Microsoft
Microsoft Certified Professional: SQL Server 2008
Implementation, maintenance and administration of a Microsoft SQL Server database.
Microsoft
Microsoft Certified Professional: Windows Server 2008 Administrator
Implementation, maintenance and administration of a Windows server.Microsoft
Microsoft Certified Professional: SQL Server 2005
Implementation, maintenance and administration of a Microsoft SQL Server database.
The Open University2006Dip IT: Computer Science
N/A, United Kingdom
Coursework in Computer Science and Information Technology
Top 5% of classWestminster Chamber of Commerce
Bachelor of Arts: Travel & Tourism
London, United Kingdom
Top 1% of class
Included internship in a company that then offered me full time employment after graduation.
2006
Technical SkillsWindows, SQL, HTML, PHP, Salesforce
Interests
Long distance running, Martial Arts, Travelling