Resume

STEVE NOBLE 2015 Hancock Street # 121 858-353-2337 San Diego, CA 92110 stevenoble08@gmail.com

http://www.linkedin.com/pub/steve-noble/3/901/564

GLOBAL ACCOUNT AND OPERATIONS MANAGER

Global Account and Operations Manager with extensive background building and leading top performing teams focused on exceeding goals in areas of sales, customer relations, account development and management. A big picture strategist and dynamic leader with record of achievement turning around under-performing businesses with multimillion-dollar budgets and projects. Highly developed communication and relationship building skills at all levels with clients, businesses, and executive managers. Skilled provider of advanced training, leadership, and motivation that retains top performing professionals and improves profitability.

Strategy development and implementation Business turnarounds

Process improvement – ISO 9001 MRP system implementation

Customer Service Procurement – Inventory Management

Quality control / assurance Cost / Benefit Analysis

Team Leadership Scheduling / Forecasting

PROFESSIONAL EXPERIENCE

ICCNEXERGY, San Diego, CA 1996 – 2015 Privately held global developer and manufacturer of innovative power solutions.

Key Global Account Manager (2011 – 2015) Promoted to manage largest and most complex global account, valued at $20M+ annual sales as the principal point of contact. Managed all aspects of account and coordinated new projects, sales, RMA resolution, Quarterly Business Reviews, Quality Reviews, and Forecasting.

Built relationships with key stakeholders at multiple global locations including executive, managerial, procurement, engineering and contract manufacturers resulting in exceptional customer experience.

Worked closely with overseas contract manufacturers to establish a highly efficient product flow to customer.

Implemented quarterly business reviews with customer to build relationships and demonstrate level of support and service to customer executive team, creating a strong partnership.

Facilitated monthly and yearly forecasts, ensuring constant backlog and visibility of demand.

Established relationships and interacted with Engineering and Program Managers on new projects and opportunities at multiple global locations, resulting in $3M of new business wins.

Coordinated technology reviews to educate customer on latest product information allowing them to make up to date technical decisions for new projects.

Worked with internal groups to ensure overall targets were met, and Approved Supplier status was awarded and maintained in order to gain new business with customer.

Organized and led bi-monthly internal meetings with support team to review and discuss open issues and new programs and delegate actions, resulting in timely resolutions to customer.

Set up and managed items Vendor Managed Inventory (VMI) program allowing items to be stocked and shipped immediately, meeting customer requirements for decreased lead time and fast delivery.

Managed internal groups to ensure achievement of target scores for quality, delivery, service, technology and costing on customer scorecards to maintain Approved Supplier status with customer; creating first look and refusal evaluation process for new business projects.

Met yearly budget requirements for new orders and ensured new project timelines were met.

Negotiated and coordinated internal price reductions and quick delivery for large customer deals, resulting in contract wins of $500k to $1M.

Established close customer relationships, negotiated favorable terms and provided top-tier service, securing 60% of customers overall spend.

Resume

STEVE NOBLE PAGE TWO

Battery Product Manager – NEXERGY, Escondido, CA (2001 – 2011) Led the Operations team managing all aspects of battery-supplier relations, purchasing and pricing. Provided customer quotations and delivery information to inside and outside sales team. Interacted directly with customers on issues involving sales, technical support, returns and new projects including calls, customer visits, in-house visits, audits, trade shows and seminars.

Turned around unprofitable Escondido and Denver operations, improving cost and pricing structure; implemented goal setting process and improved operational structure.

Developed competitive pricing with key suppliers including Panasonic, Sanyo, Energizer, and Duracell, resulting in more competitive market pricing to customer and new business wins.

Streamlined order process time from three days to a matter of hours.

Oversaw and followed up all sales quotes, working closely with account managers and regional sales managers to ensure competitive pricing, resulting in increased sales.

Created new procedures to provide consistency in the organization, reducing turnover and laying foundation to become ISO 9001 certified.

Recommended change to production and account management system; coordinated conversion of operations system to new enterprise-wide process, improving integration and management.

Designed and implemented Supplier Management program to qualify suppliers and grade them to a high standard on quality, delivery and billing; improved performance from 82% to 92%.

Worked closely with customers, sales departments, production and engineering to ensure smooth transition from design to delivery on new product.

Ensured competitive pricing, technical support and training with Supplier Management Program.

Purchased and managed $3.8M battery inventory; monitored inventory levels with MRP system and worked closely with suppliers on expedites, push-outs and cancellations.

Implemented cycle counting procedure for warehouse, improving inventory accuracy to over 95%; increased warehouse and production efficiency, improving on-time delivery performance.

Implemented and managed recycling program for compliance with state and federal regulations.

Business Manager – NEXERGY, Columbus, Ohio (1996 – 2001) Supported sales growth providing competitive quotes to increase existing business and generate new accounts. Managed RMA’s, expedites, delivery issues and all aspects of account management to ensure customer satisfaction.

Hired into company to grow battery product line; worked with and supported outside sales resulting in growth of product line from 30% of company sales to over 90%.

Managed negotiations with customers, suppliers and production staff to ensure proper scheduling and assembly of end product.

Worked closely with engineering on new products, costing and price quotes to customers.

Promoted to Battery Product Manager to lead operations team at newly acquired facility.

PREVIOUS EMPLOYMENT BORDEN, INC., Columbus, OH Accounts Receivable Supervisor

EDUCATION BSBA in Marketing – Ohio State University, Columbus Ohio

CERTIFICATIONS & TRAINING Negotiating with the Savvy Buyer DISC Solution Selling Internal Auditor

Effective Communication Conflict Resolution Harassment Prevention FISH Managing from the Heart

Emotional Intelligence Coaching Skills Large Account Management Planning Managing Multiple Priorities

Effective Supervisor Resiliency and Emotional Intelligence Managing Change and Transition Team Building

Communication and Active Listening Skills Improving the Team Project Management

TECHNICAL SKILLS Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

Saleslogix, Salesforce, Syteline, QAD, CyperQuery