stki it work ratios 2014 v2

8/12/2019 STKI IT work Ratios 2014 v2

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From any slide, graph or portion of graph

How does the CIO deliver?

Staffing ratios


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STKI Ratios TOC PC support

Security

Networking

Storage

Servers

NOC

Data Center

DBA

Enterprise System Management

BI

ERP

Portal

OCIO


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PC Support Ratios Support Per PC for FTE

Support per Employee for FTE

Total Su

per PC

Third ImageSecond LevelService

Desk

Per FTE

100150025018825 percentile

1263200450315Median

247400056758975 percentile

Total Sup

per Emp

Third ImageSecond LevelService

Desk

Per FTE

124150030022525 percentile

1523000438300Median

193400056747575 percentile


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Security personal ratio Number of Security personal in IT as percentage of to

employees:

Source: STKI

Security % IT personalPer FTE

2.2%25 percentile

3.6%Median

5%75 percentile


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Networking active ports ratio Number of active ports divided to total ports:

Source: STKI

Active ports ratioPer FTE

62%25 percentile

67%Median

79%75 percentile


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Networking personal ratio Number of active ports divided to network staff mem

+ data):

Source: STKI

# of active portsPer FTE

50025 percentile

1000Median

180075 percentile


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Usable/Raw storage ratio Net Storage in this research usable for applications:

After Raids

After replication to DRP

Without VTLs

The term Usable storage is tricky since with snapshots application can se

then Raw storage

Slowly (but surely) the net/raw percentage is growing

RatioNET\RAW

25%25 percentile

50%Median

70%75 percentile

Source: ST


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Storage Ratios Number of Raw TB and Usable TB per Storage Staff Member FTE (including

DRP of storage):

The ratios have increased dramatically. This means that storage staff is und

Source: STKI

Usable StorageRAW StoragePer FTE

75T148T25 percentile

128T350TMedian

301T575T75 percentile


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Do not remove source or attributionFrom any slide, graph or portion of graph

Server Ratios - Windows Number of Windows Servers (logical ) per System member

Result is similar to lasts year

Server is either physical or virtual

This includes SBC\VDI (Citrix\WTS\Jetro) support

For development environments ratios can grow up to 600 servers per FTE

Organizations with 100% identical servers in branches can get ratios up to 1500 servers per

Source: ST

Prod Win ServersAll Win ServersPer FTE

55servers96 servers25 percentile

73 Servers117 ServersMedian

92servers145 Servers75 percentile


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Percent of Production Windows server from all Windo

Percent of prod

servers

Per FTE

50%25 percentile

64%Median

73%75 percentile

Source: STKI

Server is either physical or virtual


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Percent of SBC FTE vs. total FTE system

Percent of SBC FTE from

total System FTE

Per FTE

17%25 percentile

27%Median

38%75 percentile

Source: STKI

Organization with significant SBC (Terminal Server\VD


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How many users are supported by SBC Terminal Server\VDUsers per SBC FTEPer FTE

33325 percentile1271Median

300075 percentile

Source: STKI

Users and not concurrent users

Users might work completely on SBC or partly (just deliver several ap

The heavy SBC users (above 7500 users) will have mini team of 3-4

The rest of the users will have 0.5 to 1 FTE as part of the general syste


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NOC, Operators Ratio* Number of production servers per NOC person:

Organizations will have generally 1 person in the day and 2 people at evening\night (if organization is used to have change

Huge variety of NOC responsibility:

Look only at monitoring screens

Batch operations (both production Control-M, FTP, and infra such as backup)

Change management

Service desk during night

Physical room electricity, cooling

Mostly 7*24 with\without Saturday

In organizations with no NOC the Service Desk will have to look at the monitoring screens

MF AS/400 not included in count

Source: ST

Servers (win, linux, unix)Per FTE

73 servers25 percentile

108 ServersMedian

196 Servers75 percentile


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Datacenter used space- production Net size of Datacenter vs. gross size of Datacenter

When considering that at least 20% of DC room is needed to move and

conclusion that 75% of organization has used all space in their DC!

Source: STK

Percent of DC usedPer FTE

50%25 percentile73%Median

81%75 percentile


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DRP Datacenter space vs. Prod Datacenter s Net size of Datacenter vs. gross size of Datacenter

Source: STKI

Percent of DC usedPer FTE

28%25 percentile41%Median

71%75 percentile


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DBA Ratios Number of open applications (all instances dev, test

counted as 1) supported by DBA (very big variations

developer ratios might be better)

Source: STKI

# of applicationsPer FTE

1725 percentile

25Median

3775 percentile


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DBMS Support Ratios Number of developers (in the Open) supporte

FTE

Source: STKI

# of developersPer FTE

1025 percentile

16Median

2675 percentile


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ADBA vs. DBA ratios What is the ratio of Application DBA from tot

(in the Open):

Source: STKI

ADBA/total DBAPer FTE

33%25 percentile

40%Median

50%75 percentile


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ESM Enterprise System Management) support ra Numbers of servers in Open (Win, Linux, Unix) covered by ESM team (in

CMDB, etc. if implemented)

MF AS/400 not included in server count significant bias. Best metric is

monitored.

Data about not capable ESM teams above 1000 servers per FTE not

# of Servers (all)Per FTE

22725 percentile

412Median

48575 percentile

Sou

I l DW/BI St ffi ti


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Average Israeli ratio: BI/DW is 6% of IT department (compa

abroad source: Computer Economics)

An average of 8 DW/BI employees in Israeli organizations

Insourcing trend continues

But organizations will look for outside help in analytics

Israel DW/BI Staffing ratio

ERP Staffing ratios in Israel


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Average size of Israeli ERP department:

15 employees Clear link between degree of customizations, nature of imp

and size of ERP staff (next slides)

Average ratio ERP staff / ERP users: 1: 52 1:80

Ratio abroad: 1:31 in multiple versions installations, 1:40 for single vinstallation (Source: Computer Economics)

ERP Staffing ratios in Israel

ERP Staffing is (still) an issue


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ERP Staffing is (still) an issue

On average, the ERP staff accounts for 10% of

total IT staff


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Size of ERP department depends o

((20%38%

((20%-10%25%

Source: S


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And on type of use:

37%

50%

13%

-

Source: S


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Portal staffing ratioOn average, the Portal staff accounts

for 5.3% of the total IT staff

IT- ? /


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OCIO Staffing RatioAverage size of Israeli OTC department: 3-7

~3 % of IT staff (between 0.5% - 10%!)

Compared to ~7-14.6% in global orgs

OCIO department has doubled in recent year

stki it work ratios 2014 v2

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