MARILYN TAYLOR N1472 Wildwood Dr. Greenville, WI. 54942 (520) 705-6647 – merlytaylorwow2@aol.com

BAKERY / STORE MANAGER

Seeking a full time position as a Bakery or Store Manager where I can utilize twenty-four years’ of experience in customer assistance, service and satisfaction. I am energetic and have a dynamic attitude with clients. I am results-driven and experienced in all aspects of efficiency, client awareness and customer service. I have a direct approach for improvement opportunities in identifying and delivering innovative solutions tailored to client’s needs. I am focused on continuous improvement and enhancing the client’s experience. I have eight years’ experience in bakery, scanning and store management.

AREAS OF EXPERTISE

Continuous Improvement ● 6S/Lean ● Baking ● Decorating ● Cost Management ● Inventory/Ordering Shrink Reduction ● Scheduling ● Customer Service Programs ● Price Accuracy ● Training ● Management

PROFESSIONAL EXPERIENCE

Festival Foods, Darboy, WI. - Asst.Bakery Manager 10/2015 – Present Manage bakery department, directing/scheduling (18) personnel on daily tasks. Teaching customer service. Teaching better practice, lean 5S program, maintaining and teaching logs and reports, inventory and ordering.

Fry’s Marketplace, Maricopa, AZ - Bakery Manager, 10/2010 – 10/2014 Managed bakery department, directing/scheduling (9) bakery personnel on daily tasks including 6S and Lean initiatives. Assisted in the development of and directed customer assistance and satisfaction programs for bakery. Maintained weekly/monthly inventory levels/product ordering. Key Accomplishments:

Accomplished and maintained highest sales levels for class “C” stores in the region Reduced shrink (scrap) by 12% within 6 months of taking position in bakery Maintained 98% on 6S/Lean program, top score for program in bakery departments

Fry’s Marketplace, Maricopa, AZ - Scanning Manager, 07/2006 – 09/2010 Managed scanning department, directing/scheduling (6) scanning personnel on daily tasks including the coordination of store sales. Assisted in the development of and directed customer assistance and satisfaction programs for scanning. Maintained weekly/monthly pricing levels while reducing shrink (scrap). Key Accomplishments:

Pricing accuracy of 99.6% Led store in high customer service, for on line customer satisfaction three straight years Shrink (scrap) reduction store wide of 17% within first year

Hillsborough County Veterinary Hospital, Amherst NH - Surgery Technician, 08/2000 – 1/2006 Surgical assistance to lead surgeon, training with two specialists, an oncologist and a surgeon who specialized in skeletal surgeries. Assisted clients with pre/post-operation instructions/expectations as well as follow-up on visits. Key Accomplishments:

Trained and became expert at catheterization Trained and became self-efficient at lab work/results Became self-efficient and trained other technicians at X-ray/proper maintenance of instruments

Coastal Veterinary Clinic, Palm Harbor FL - Head Technician/Office Manager, 08/1995 – 07/2000 Managed entire office and clinic, scheduling all technicians, ordering all products and maintaining inventory levels for pharmaceuticals, food and accessories. Created and maintained filing system and answered phones. Assisted in surgery for two doctors and became liaison between doctors and clients. Key Accomplishments:

Met with suppliers/vendors to reduce costs and stay up to date with current pharmaceuticals Managed Pet Kennel – Clinic was a hurricane safe house for pets for the Tampa/Palm Harbor area Assisted in creation of and maintained client awareness program

Pet Practice Veterinary Clinic, Allen Park, MI - Veterinary Technician, 02/1993 – 07/1995 My first technician positon and a great learning experience. I was trained to administer vaccinations and dispense medication as well as basic lab works. I was also trained to do preliminary examinations and I performed all preliminary examinations after two months of training. Key Accomplishments:

Brought over and promoted by the doctor from PVH Pet Practice when he transferred Trained extensively with two experienced technicians leading to excellent skills and knowledge

PVH Pet Practice Veterinary Clinic, Garden City, MI - Head Receptionist - 02/1991 – 02/1993 Responsibilities included answering phones and filing/maintaining records of clients’ treatment and medical history. Scheduling appointments and meeting the clients as they entered the clinic. I was also tasked with ordering products and maintaining inventory levels. Key Accomplishments:

Learned various lab tests, x-rays, dressing and cleaning wounds, and applying medication Mentored by the lead doctor on preliminary examinations, which led to my next position

EDUCATION AND LICENSURES

Fifteen years in management positions learning, developing and creating customer service, satisfaction and awareness tools/processes

Fifteen years of extensive on-the-job veterinarian technician training leading to excellent surgical, emergency, office management and general practice skills, knowledge and ability

Prescription Diet and Management: Hills Correspondence Course 1994 to 1995 o Certificate of Completion

Various computer skills training at each clinic and store worked

REFERENCES AVAILABLE UPON REQUEST

ADDITONAL INFORMATION

I’m in good shape with no restrictions, I work out and run frequently We have two daughters, one married and one a senior in college at ASU, so no scheduling issues We love family, travel, sports and all that life has to offer I would love the opportunity to interview with your store