Strategic Deployment2011-2014

All College Update Spring 2012

2

What is Strategy Deployment? The nervous system of a business system

Provides a closed circuit for communicating an organization’s business needs and day-to-day activities of employees.

Links high level goals and objectives with every person’s individual work targets and rewards for success

Improve the Health and Health Care of Individuals and Communities

MyHEALTH Tulsa HIE Launch

Primary Care Practice Initiative

3 CMMI Innovation Grants

OU, Morton, Utica Park apply for ACO

Community-Based Research Grows

Good Residency Match

Expanded Faculty Academy

PA Graduates Successful

TU Buys Medical Education Building

PCMH Certification Project

Tisdale Opening This Summer

Delayed Opening Cancer Center

Critical Care Service @HMC

IM Hospital Services @ SJMC & HMC

OU Urology Services @ HMC

OU Regents Approve LCME Application for 4-Year Med School in Tulsa

TU-OU Collaborate on Research

Great, but what does that have to do with ME, MY work, MY satisfaction or MY

income?

Strategic Deployment Model

StrategyVision, Goals

TacticsNew Projects

MetricsK.P.I

ResultsC.S.F.

AccountableLeader/Team

90 Day PlanMonthly Report

Vital Few Priorities We must deploy and track only a few

priorities at each level of the organization Every person in the organization must be

able to focus their work on those things that give the greatest advantage to the organization

The clearer the priorities, the easier it will be for people to focus their energies on what really countsCritical Success Factors

Critical Success FactorsImprove Health and

Healthcare for Individuals and Their Communities

Finance

People

Service

Quality

Growth

25

19

22

21

13

2012 Weight

Key Performance Indicators (1/22/12)Critical Success Factor Weight Key Performance Indicator

Finance 25% % Operating margin

People 19% % Satisfaction & Voluntary Turnover

Service

Education

22%

7% # Faculty Education RVUs/unit

Clinical Care 9% # Clinical RVUs/unit

Innovation 6% # Scholarly RVUs/unit

Quality

Education

21%

7% Quality Dashboard Score

Clinical Care 9% Pt Satisfaction – Clinical Quality Metrics

Innovation 5% Innovation Matrix Score

Growth

Education

13%

5% % Faculty RVUs developing courses

Clinical Care 5% % Clinical RVU Velocity Report

Innovation 3% % Increase in Quality & Volume Score

What is Your Communication Chain?

YOU

Report UP

Report UP

Report UP

Report UP

Report UP

Report UP

Report UP

Report UP

Admin & Finance Support

Education Support

Innovation Support

Clinical Service Support

HR Support

IT & Space Support

Everyone’s Support Services

Aligning Goals with EvaluationDean & Senior Leaders

Set Annual Targets & Weights for SCM

Dean for Students Department Chair

Finance & Admin

Resident Program

Student Program

Clinical Services

Faculty Scholarship

Clinicians StaffStaffFaculty

90 Day Plan for Each IndividualCritical

Success Factor

Yearly Goal

KPI Target90 Day Goal

KPI TargetAction Steps

Tasks/ProjectsManage Up Level

Results

Finance

Service

People

Quality

Growth

GOAL: Key Performance

Indicator Target

MANAGE UP: Engagement with supervisor in taking planned action (1= go to it, 2=check before implementing, 3=keep me involved at every step

90 Day Plan for Each IndividualCritical

Success Factor

Yearly Goal

KPI Target90 Day Goal

KPI TargetAction Steps

Tasks/ProjectsManage Up Level

Results

Finance

Service80% Patient Satisfaction

80% Satis with instructions

Wrap-up visit nurse Pt ED 2

People90% staff satisfaction

80% Staff satisffaction with training

Train nurses in visit wrap-up 1

Quality

Growth100 new consults

35 new consults

Follow up with referrals 3

GOAL: Key Performance

Indicator Target

MANAGE UP: Engagement with supervisor in taking planned action (1= go to it, 2=check before implementing, 3=keep me involved at every step

Leadership Performance EvaluationCritical

Success Factor

90 Day Goal

KPI Target Weight Performance Rubric

Score Result

FinanceOperating

reserve of 2% of 90 day revenues

.355 = >Target4 = Target3 = 10% less2 = >10% less

4 1.4

Service None

PeopleStaff

Satisfaction 90%

.505 = >80%4 = 70-80%2 = < 70%

5 2.5

Quality None

Growth 55 new consultants .15

5 = > 554 = 45-552 = <40

2 0.3

90 Day Performance Result 4.12